Acer Aspire AG14-31P Lifecycle Extension Manual
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Acer Aspire AG14-31P Lifecycle Extension Manual

Acer Aspire AG14-31P Lifecycle Extension Manual

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Acer Aspire AG14-31P
Dove_ADN
Lifecycle Extension Guide

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Summary of Contents for Acer Aspire AG14-31P

  • Page 1 Acer Aspire AG14-31P Dove_ADN Lifecycle Extension Guide...

  • Page 2: Table Of Contents

    SeIf-Repair ....................3 Machine Disassembly and Replacement ............4 Pre-disassembly Instructions ............... 5 Disassembly Process ................. 6 Removing the Lower case ................8 Removing the Battery ................10 Removing the SSD .................. 13 Removing the WLAN module ..............15 Removing the FAN .................. 17 Removing the Thermal module ..............

  • Page 3: Seif-Repair

    NOTE: Do not attempt to replace other components than those listed above NOTE: NOTE: For replacement parts, always use only Acer certified components in order to safeguard quality, optimum system performance, stability and reliability of the product. NOTE: NOTE: Any damage to the product that occur during self-repair, or which has occurred as a result of...

  • Page 4: Machine Disassembly And Replacement

    Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Cable paths and positioning may not represent the actual model. During the removal and installation of the components, ensure all available cable channels and clips are used and that the cables are replaced in the same position.

  • Page 5: Pre-Disassembly Instructions

    Pre-disassembly Instructions Before proceeding with the disassembly procedure, make sure to do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Place the system on a flat, stable surface. Figure 3-1.

  • Page 6: Disassembly Process

    Disassembly Process The disassembly process is divided into the following sections: ⚫ Main unit disassembly The flowcharts provided in the succeeding disassembly sections illustrate the entire disassembly sequence. Observe the order of the sequence to avoid damage to any of the hardware components.
  • Page 7 Main Unit Disassembly Flowchart Lowercase Battery Speaker Uppercase WLAN module Touchpad module Camera module Thermal module WIFI antenna USB board Figure 3-2. Main Unit Disassembly Flowchart...

  • Page 8: Removing The Lower Case

    Removing the Lower case 1. Place the notebook on flat while lower case should be upwards. Use TORX screwdriver to remove 10 screws of lower case. Figure 3-3. Lower case Table 3-2. Lower case Screw Step Screw Quantity Screw Type Torque/kgfcm Remove M2.5_L5.5_D4.5_T0.8_ Black...
  • Page 9 1. Open the buckle with a pick as showed figure3-4, then remove the lower case from the bottom side as shown in picture. Figure 3-4. Lower case Figure 3-5. Lower case...

  • Page 10: Removing The Battery

    Removing the Battery 1.Disconnect the battery cable from the MB as shown in picture. Figure 3-6. Battery...
  • Page 11 2. Remove two screws on the uppercase. Figure 3-7. Battery Table 3-3. Battery Screw Step Screw Quantity Screw Type Torque/kgfcm M2.0mm_L4.0mm_D4.0mm_T0.7mm_Black Remove 2.0±0.2kgf_cm battery...
  • Page 12 3.Remove the battery from the MB as shown in picture. Figure 3-8. Battery 4.Remove the battery Acetate Tape from battery as shown in picture. Figure 3-9. Battery...

  • Page 13: Removing The Ssd

    Removing the SSD Remove 1 screw on the SSD. Figure 3-10. SSD Table 3-4. SSD Screw Step Screw Quantity Screw Type Torque/kgfcm M2.0MM*L2.5MM_D5.0MM_T0.5MM_ Remove 2.0+/-0.2 kg/cm Black...
  • Page 14 Remove SSD from MB. Figure 3-11. SSD Figure 3-12. SSD...

  • Page 15: Removing The Wlan Module

    Removing the WLAN module Disconnect the WLAN cable connectors on the WLAN module. Please notice the color and position. Figure 3-13. WLAN module Remove 1 screw on the WLAN module. Figure 3-14. WLAN module...
  • Page 16 Table 3-5. WLAN Screw Step Screw Quantity Screw Type Torque/kgfcm M2.0MM*L2.5MM_D5.0MM_T0.5MM Remove 2.0+/-0.2 kg/cm _ Black WLAN Remove the WLAN module from the MB. Figure 3-15. WLAN module...

  • Page 17: Removing The Fan

    Removing the FAN 1. Disconnect the fan connector from the MB. Figure 3-16. FAN 2. Remove 2 screws on the FAN. Figure 3-17. FAN Table 3-6. FAN Screw Step Screw Quantity Screw Type Torque/kgfcm M2.0mm_L4.0mm_D4.0mm_T Remove FAN 2.0+/-0.2 kg/cm 0.7mm_Black...
  • Page 18 3. Remove the fan from the C cover. Figure 3-18. FAN...

  • Page 19: Removing The Thermal Module

    Removing the Thermal module 1. Remove 3 screws on the thermal module. Figure 3-19. Thermal module Thermal module Screw Table 3-7. Step Screw Quantity Screw Type Torque/kgfcm M2.0MM*L2.5MM_D5.0MM_T0.5MM _ Remove thermal 2+/-0.2 kg/cm Black module 2. Lift up the thermal module with both hands from the uppercase. Figure 3-20.

  • Page 20: Removing The Speaker

    Removing the Speaker 1. Remove the Acetate 2. Disconnect the right speaker connector from the UB&MB. Figure 3-21. speaker...
  • Page 21 3. Pull up the right speaker...

  • Page 22: Removing The Usb Board

    Removing the USB board 1. Remove the Acetate 2. Disconnect the IO FPC connector on the MB and UB, then remove the IO FPC. Figure 3-28. USB board...
  • Page 23 3. Remove 2 screws on the USB board then remove the UB. Figure 3-29. USB board USB board screw Table 3-9. Step Screw Quantity Screw Type Torque/kgfcm M2.0mm_L4.0mm_D4.0mm_T0.7 Remove 2.0+/-0.2 kg/cm mm_Black board...

  • Page 24: Removing The Mb

    Removing the MB keyboard）,TP FFC, DC IN cable, Disconnect the KB FFC, KB backlight FFC（backlit cable from the MB. Figure 3-32. MB Remove 2 screws from the MB Figure 3-33. MB...
  • Page 25 Table 3-10. MB Screw Step Screw Quantity Screw Torque/kgfcm Type M2.0mm_L4.0mm_D4.0mm_T0.7mm_Black Remove the 2.0+/-0.2 kg/cm Figure 3-35. MB...

  • Page 26: Removing The Uppercase

    Removing the Uppercase Remove 6 screws from the hinge Table 3-10. MB Screw Step Screw Quantity Screw Torque/kgfcm Type Remove the M2.5_L5.5_D4.5_T0.8_ Black 3.0±0.2kgf/cm Remove the uppercase. Figure 3-38. Uppercase...

  • Page 27: Removing The Touchpad Module

    Removing the Touchpad module Disconnect the TP-FFC and mylar from the TP-Model. Figure 3-40. Touchpad Remove 2 screws and TP_CONDUTIVE_SINGLE-SIDED CONDUCTIVE from the upper case. Figure 3-42. Touchpad module...
  • Page 28 Table 3-16. Touchpad screw Step Screw Quantity Screw Type Torque/kgfcm M2.0mm*L2.3mm_D7.5mm_T0. Remove Touchpad 2.0 +/-0.2 kg/cm 6mm_ Black module Remove the touchpad module from the upper case. Figure 3-43. Touchpad module...

  • Page 29: Removing The Lcd

    Removing the LCD Open the bezel from the left or right inner side as below, then remove the bezel from the LCD cover.Open the LCD ASSY with a spudger. Figure 3-44. LCD bezel...

  • Page 30: Removing The Hinge

    Removing the Hinge Remove 8 screws from the upper case. Figure 3-54. Hinge Table 3-17. Hinge screw Step Screw Quantity Screw Type Torque/kgfcm M2.5mm*L4mm_D4.5mm_T0.8 Replace 3.0±0.2kgf/cm Hinge mm_black M2.0MM*L2.5MM_D5.0MM_T0. Replace 2.0±0.2kgf/cm Hinge 5MM _ Black Pull the easy-pull-glue out of the LCD cover.
  • Page 31 NOTE: During the pulling, it is necessary to apply even force and smoothness, and the force is not too strong until the glue is pulled away from the LCD cover. Figure 3-45. LCD Peel off the conductive cloth on the LCD gently. Figure 3-46.
  • Page 32 Remove hinge from LCD cover Remove LCD- CAM -cable and Disconnect the camera connectors.

  • Page 33: Removing The Wifi Antenna

    Removing the WIFI antenna 1. Pull up the left and right antenna via copper foils. Use plastic tool to pry the WIFI antenna. Remove WIFI antenna. Figure 3-24. WIFI antenna...

  • Page 34: Removing The Camera Module

    Removing the Camera module Remove the CAM-Model. Figure 3-54. Camera module...
  • Page 35 Assemble the Camera module Assembling the CAM-Model. Figure 3-55. Camera module...

  • Page 36: Assemble The Wifi Antenna

    Assemble the WIFI antenna Assemble the WIFI-AUX/Main antenna to the uppercase. As shown in the figure, arrange the cable to the hooks. Figure 3-56. WIFI antenna...
  • Page 37 Assemble EDP cable and Hinge Assemble EDP cable. Figure 3-55. Hinge...
  • Page 38 2.Assemble hinge to the LCD cover. Table 3-18. Hinge screw Step Screw Quantity Screw Type Torque/kgfcm M2.5mm*L5.5mm_D4.5mm_T0. Replace 3.0±0.2kgf/cm Hinge 8mm_ Black M2.0MM*L2.5MM_D5.0MM_T0. Replace 2.0±0.2kgf/cm Hinge 5MM _ Black...

  • Page 39: Assemble The Lcd

    Assemble the LCD Take two easy-pull glues and assemble them according to the LCD cover mark line. Figure 3-58. LCD panel Take four Mylar to the LCD cover Figure 3-58. LCD panel...
  • Page 40 Paste the conductive cloth on the LCD. Figure 3-58. LCD panel Peel off the easy-pull-glue film, paste the LCD panel to LCD cover. NOTE: After assembling the LCD panel, please press the LCD panel more than 15 seconds. Figure 3-59. LCD panel...
  • Page 41 Assemble the bezel 1.Assemble the LCD bezel to the LCD cover. Figure 3-60. LCD bezel...

  • Page 42: Assemble The Touchpad Module

    Assemble the Touchpad module Assemble the touch pad module to the upper case. Figure 3-61. Touch pad module Assemble 2 screws to the upper case...
  • Page 43 Figure 3-62. Touch pad module Table 3-17. Touchpad Screw Step Screw Quantity Screw Type Torque/kgfcm M2.0mm*L2.3mm_D7.5mm_T0.6m Assemble 2.0+/-0.2 kg/cm m_ Black Touch pad Assemble 3 screws to the upper case TP_CONDUTIVE_SINGLE-SIDED CONDUCTIVE CLOTH_50 MM*30 MM*0.1 MM TP SHADING SPONGE_140MM*22MM*0.3MM...

  • Page 44: Assemble Dcjack_Cable And The Uppercase

    Assemble DCJACK_cable and the Uppercase Assemble DCJACK_cable The characters are facing down and the white space is facing up Assemble 6 screws on the upper case. Figure 3-56. Uppercase Table 3-18. Uppercase screw Step Screw Quantity Screw Type Torque/kgfcm Replace 3.0+/-0.2 kg/cm M2.5_L5.5_D4.5_T0.8_ Black uppercase...

  • Page 45: Assemble The Mb

    Assemble the MB Assemble the MB to the upper case from right side .Note that all cables cannot be under the MB. Figure 3-58. MB Assemble 2 screws to the MB Figure 3-60. MB Table 3-20. MB screw Step Screw Quantity Screw Torque/kgfcm...

  • Page 46: Assemble The Wlan Module

    Assemble the WLAN module Assemble the WLAN module. Figure 3-79. WLAN module Assemble 1 screw on the WLAN module. Figure 3-80. WLAN module Table 3-24. WLAN Screw Step Screw Quantity Screw Type Torque/kgfcm M2.0MM*L2.5MM_D5.0MM_T0.5MM Remove 2.0+/-0.2 kg/cm _ Black WLAN...
  • Page 47 keyboard）, 3. Assemble KB FFC, KB backlight FFC（backlit TP FFC, on the MB. Figure 3-32. MB the olden Mylar on EDP conn. 4. Assemble P/DC IN cable on the Assemble the ED MB， Figure 3-32. MB...

  • Page 48: Assemble The Usb Board

    Assemble the USB board 1. Assemble 1 screws on the USB board. Figure 3-64. USB board USB board Table 3-21. screw Step Screw Quantity Screw Type Torque/kgfcm M2.0mm_L4.0mm_D4.0mm_T Assemble 2+/-0.2 kg/cm 0.7mm_Black USB board 2. Connect the IO FFC connector on the MB and UB. Figure 3-64.

  • Page 49: Assemble The Speaker

    Assemble the speaker 1. Assemble 2 speakers left and right. Figure 3-73. Speaker 2. Insert horn connector and attach acetate cloth. Figure 3-74. Speaker...

  • Page 50: Assemble The Rtc

    Assemble the RTC 5. Assemble Insert Assemble the acetate cloth the RTC; the RTC connector on the MB, then Figure 3-30. RTC Battery...

  • Page 51: Assemble The Thermal Module

    Assemble the Thermal module 1. Assemble the thermal module with both hands from the uppercase. Figure 3-75. Thermal module 2. Assemble 3 screws on the thermal module. Figure 3-76. Thermal module Thermal module Screw Table 3-23. Step Screw Quantity Screw Type Torque/kgfcm M2.0MM*L2.5MM_D5.0MM_T0.5MM _ Remove thermal...

  • Page 52: Assemble The Fan

    Assemble the FAN 1. Assemble the fan. NOTE: The new fan needs to be affixed to the FAN SINGLE-SIDED CONDUCTIVE CLOTH. FAN SINGLE-SIDED CONDUCTIVE CLOTH Figure 3-77. FAN 2. Assemble 2 screws on the FAN Figure 3-78. FAN...
  • Page 53 Table 3-23. Screw Quantity Screw Type Torque/kgfcm FAN Screw Step M2.0mm_L4.0mm_D4.0mm_T Replace FAN 2.0+/-0.2 kg/cm 0.7mm_Black 3. Connect the fan connector to the MB Figure 3-78. FAN 4. Connect the WLAN cable connectors on the WLAN module. Figure 3-78. WLAN cable...

  • Page 54: Assemble The Ssd

    Assemble the SSD Assemble SSD to MB. Figure 3-83. SSD...
  • Page 55 Assemble 1 screw to SSD. Figure 3-84. SSD Table 3-25. SSD Screw Step Screw Quantity Screw Type Torque/kgfcm M2.0MM*L2.5MM_D5.0MM_T0.5MM _ Replace 1.8 +/-0.2 kg/cm Black...

  • Page 56: Assemble The Battery

    Assemble the Battery Assemble the battery to the MB as shown in picture. Figure 3-85. Battery Assemble the acetate cloth to the battery Figure 3-86. Battery...
  • Page 57 Assemble two screws on the uppercase. Figure 3-87. Battery Table 3-26. Battery Screw Step Screw Quantity Screw Type Torque/kgfcm M2.0mm_L4.0mm_D4.0mm_T0.7mm_Black 2.0+/-0.2 kg/cm Replace battery Connect the battery cable from the MB as shown in picture. Figure 3-88. Battery...

  • Page 58: Assemble The Lower Case

    Assemble the Lower case 1. Use TORX screwdriver to assemble 10 screws to the lowercase. Figure 3-89. Lower case Table 3-27. Lower case Screw Step Screw Quantity Screw Type Torque/kgfcm M2.0mm*L5.5mm_D4.0mm_T0.8mm Remove 3.0±0.2kgf_cm _ Black Lower case...

  • Page 59: Troubleshooting

    Troubleshooting Introduction This chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer yourself; contact your dealer or authorized service center for assistance.. Introduction tips This computer incorporates an advanced design that delivers on-screen error message reports to help you solve problems.

  • Page 60: System Block Diagram

    System Block Diagram...

  • Page 61: Error Messages

    Error messages If you receive an error message, note the message and take the corrective action. The following table lists the error messages in the alphabetical order together with the recommended course of action. Table 1-1. Error Messages Error Messages Error Messages Corrective Action CMOS battery bad...

  • Page 62: Fru (Field Replaceable Unit) List

    DIFFERENT part number code from those given in the FRU list of this printed Service Guide. Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 63: Exploded Diagrams

    Exploded Diagrams Figure6-1. Exploded Diagram-180 Degrees Table 6-1.Exploded Diagram Item Description Item Description A cover Hinge Antenna TP FFC FP FFC (TP model with FP) IO FFC KB BKT TP module (with FP or NO) TP Conductive Fabric Thermal module TP Frame Wlan D cover...
  • Page 64 Battery&Fan&MB&UB screw SSD&WIFI screw B cover C cover Speaker DC IN cable Battery TP screw Figure6-1. Exploded Diagram-part1...

  • Page 65: Fru List

    FRU List Table 6-3. FRU list CATEGOR AcerP Pictures Acer Description HQ60 KP.06 Adapter DELTA ADP-65DE BA 65W 3PHY (1.1x3.0x7.7) 3135 501.0 Brick 19V/3.42A Black 9600 HQ60 KP.06 Adapter Chicony Power A065R178P 65W 3PHY 3135 ADAPTER 50H.0 (1.1x3.0x7.7) Brick 19V/3.42A Black...
  • Page 66 002J HQ31 27.K0 6100 POWER CORD 1M BLACK 250 V_Japan JN8.0 002K HQ31 27.K0 6100 POWER CORD 1M BLACK 250 V_CN JN8.0 002L HQ31 27.K0 6100 POWER CORD 1M BLACK 250 V_South Africa JN8.0 002M HQ31 27.K0 6100 POWER CORD 1M BLACK 250 V_SWISS JN8.0 002N HQ31...
  • Page 67 HQ23 KE.W WiFi Wireless LAN AZUREWAVE Wi-Fi 6E BT5.2 7101 F60Z. Module MT7902_AW-XB552NF Mediatek 1x1 M.2 2230 PCIe 9N00 HQ31 55.KT 6000 BOARD BOARD I/O 8N8.0 1A62 HQ31 56.KT TOUCHPAD MODULE SILVER SYNAPTIC 6000 8N8.0 NC.24611.05K 1A63 POINT DEVICE HQ31 56.KT TOUCHPAD MODULE SILVER ELANTECH 6000...
  • Page 68 ASSEMBL CASE/COV HQ31 ER/BRACK 33.KT 6100 HINGE R 8N8.0 0087 ASSEMBL CASE/COV HQ31 ER/BRACK 62.KT 6100 LCD BEZEL W/HINGE CAP 8N8.0 0085 ASSEMBL CASE/COV HQ31 ER/BRACK 64.KT 6100 LOWER CASE BLACK 30% PCR 8N8.0 0088 ASSEMBL HQ31 KEYBOARD ASSY SILVER W/ UPPER CASE NBL 6B.KT 6000 QV03T_A40B 80KS US International...
  • Page 69 NK.I1313.3A3;NK.I131B.0BN;NK.I131S.0X4 1A6S HQ31 KEYBOARD ASSY SILVER W/ UPPER CASE NBL 6B.KT 6000 QV03T_A40B 80KS US International w/ Bulgaria 8N8.0 1A6T NK.I1313.3A8;NK.I131B.0BT;NK.I131S.0X9 HQ31 KEYBOARD ASSY SILVER W/ UPPER CASE NBL 6B.KT 6000 QV03T_A40B 80KS US International w/ Canadian French 8N8.0 1A6U NK.I1313.3A7;NK.I131B.0BS;NK.I131S.0X8 HQ31 KEYBOARD ASSY SILVER W/ UPPER CASE NBL...
  • Page 70 HQ31 KEYBOARD ASSY SILVER W/ UPPER CASE NBL 6B.KT 6000 QV03T_A40B 81KS Portuguese 8N8.0 1A77 NK.I1313.3AM;NK.I131B.0C6;NK.I131S.0XN HQ31 KEYBOARD ASSY SILVER W/ UPPER CASE NBL 6B.KT 6000 QV03T_A40B 81KS SLO/CRO 8N8.0 1A78 NK.I1313.3AN;NK.I131B.0C7;NK.I131S.0XP HQ31 KEYBOARD ASSY SILVER W/ UPPER CASE NBL 6B.KT 6000 QV03T_A40B 81KS Spanish...
  • Page 71 HQ31 NB.KT 6000 Mainboard AG14-31P N100 4GB UMA 811.0 1BF1 HQ31 NB.KT 6000 Mainboard AG14-31P N100 8GB UMA 811.0 1BF2 HQ31 NB.KT 6000 Mainboard AG14-31P N100 16GB UMA 811.0 1BF3 HQ31 NB.KT 6000 Mainboard AG14-31P Ci3N305 4GB UFS128G UMA 911.0 1BEL HQ31 NB.KT...
  • Page 72 HQ31 23.KT SINK/SPEA 6100 SPEAKER L 8N8.0 K/EARPHO 008D NE/RTC HQ31 23.KE SINK/SPEA 6100 SPEAKER R NN8.0 K/EARPHO 008E NE/RTC HQ23 KN.51 Flash Disk WD SSD NAND 512GB SN740 SDDQNQD- 7314 20D.0 512G-1014 LF+HF 9H00 HQ31 47.KD MISCELLA 6100 INSULATING TAPE_20 MM*8 MM*0.1 MM DN8.0 NEOUS 007U...
  • Page 73 HQ31 86.KT 6100 SCREW SCREW_M2.0MM*L2.3MM_D7.5MM_T0.6MM_BLACK 8N8.0 007Z HQ31 86.KD 6100 SCREW SCREW_M2.0X4.0-C*4.7 MM_0.7 MM_4 MM_BLACK DN8.0 006C...

  • Page 74: Software Update

    Upgrading the system BIOS incorrectly, or intermittence of the system BIOS update process could harm the product. NOTE System BIOS upgrades or downgrades, if not performed by an Acer Service Center or authorized Service Partner, are at own risk. To update Drivers Run Windows Update in order to get the latest drivers from Acer ⚫...

  • Page 75: Software Recovery

    NOTE In the event of not being able to create a Factory Default recovery media, it is possible to obtain a copy of the recovery media through Acer Customer Service (http://www.acer.com/support) This is not a free of charge service.

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