Acer AG15-51P Service Manual
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Acer AG15-51P Service Manual

Acer AG15-51P Service Manual

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Acer AG15-51P
FRUITDROP_ADU
SERVICE
GUIDE

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Table of Contents

Troubleshooting

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Summary of Contents for Acer AG15-51P

  • Page 1 Acer AG15-51P FRUITDROP_ADU SERVICE GUIDE...

  • Page 2: Revision History

    Copyright © 2012 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.

  • Page 3: General Information

    This service guide provides you with all technical information relating to the basic configuration for Acer’s global product offering. To better fit local market requirements and enhance product competitiveness, your regional office may have decided to extend the functionality of a machine (such as add-on cards, modems, or extra memory capabilities).

  • Page 4: Table Of Contents

    General information ..................2 CHAPTER 1 .............. 6 Hardware Specifications ..........6 Hardware Specifications and Configurations ............8 Features ....................8 Operating System ..................8 CPU and chipset ..................8 Memory ....................8 Display ..................... 8 Graphics ....................9 Audio ....................... 9 Storage .....................
  • Page 5 Using DMI T ools ..................42 Using Crisis Disk ..................43 CHAPTER 3 ............. 44 Machine Maintenance ..........44 Machine Disassembly and Replacement .............. 46 Recommended Equipment ................46 Pre-disassembly Instructions ................47 Disassembly Process ..................48 Removing the Lower case ................50 Removing the Battery ..................
  • Page 6 Troubleshooting ..................106 Introduction ..................... 106 General Information ..................106 Power On Issues ..................107 No Display Issues ..................109 LCD Failure .................... 112 Internal Speaker Failure ................113 Can’t Charge Failure ................... 115 USB Failure ..................... 116 WLAN Failure ..................117 Keyboard Failure ..................

  • Page 7: Chapter 1

    CHAPTER 1 Hardware Specifications...
  • Page 8 General information ..................2 CHAPTER 1 .............. 6 Hardware Specifications ..........6 Hardware Specifications and Configurations ............8 Features ....................8 Operating System ..................8 CPU and chipset ..................8 Memory ....................8 Display ..................... 8 Graphics ....................9 Audio ....................... 9 Storage .....................

  • Page 9: Hardware Specifications And Configurations

    • Up to 32 GB of DDR5 system memory Memory Frequency : Up to 5600 MT/s Display 15.3" display with IPS (In-Plane Switching) technology, WUXGA 1920 x1200, Acer ⚫ ComfyView™ LED-backlit TFT LCD 16:10 aspect ratio, color gamut NTSC 45%(Typical value) ⚫...

  • Page 10: Graphics

    •OpenCL® 3.0 •Microsoft® DirectX® 12 •Vulkan 1.2 Audio Acer Purified.Voice technology with AI noise reduction in dual built-in microphones. ⚫ Features include far-field pickup, dynamic noise reduction through neural network, adaptive beam forming, and pre-defined personal and conference call modes Compatible with Cortana with Voice ⚫...

  • Page 11: Wireless And Networking

    •90.0 (W) x 51.0 (D) x 28.5 (H) mm (3.54 x 2.01 x 1.12 inches) •192 g ± 10% with 150 cm DC cable •Black color with Acer logo •Brick type AC pins Battery • 53 Wh 3-cell Li-ion battery •...

  • Page 12: Input And Control

    Input and control Keyboard 99-/100-/103-key Acer keyboard layout with international language ⚫ support including indicators of CapsLock and F4/Microphone mute TouchPad Multi-gesture secure touchpad, supporting two-finger scroll; pinch; gestures to open Cortana, ⚫ Action Center, multitasking; Fingerprint application commands • Microsoft Precision Touchpad certification •...
  • Page 13 Search AcerSense ⚫...

  • Page 14: Notebook Tour

    Notebook Tour This section provides an overview of the features and functions of the notebook. Front View Figure1-1.Front View Table1-1.FrontView Icon Item Description Internal digital microphone for sound recording. Microphone Camera for video communication or taking photos. Camera A light next to the camera indicates that the camera is active.
  • Page 15 Screen Displays computer output.

  • Page 16: Keyboard Front View

    Keyboard Front View Figure1-2.Keyboard View Table1-2.Keyboard View Icon Item Description For entering data into your computer. Keyboard Touch-sensitive pointing device. The touchpad and selection buttons form a single surface. Touchpad Press down firmly on the touchpad surface to perform a left click.

  • Page 17: Left View

    USB Type-C information Supports DisplayPort™ audio/video output. ⚫ Compatible with Thunderbolt™ 4. ⚫ ⚫ Delivers up to 3 A at 5 V DC for USB charging. For optimal performance, please use a certified Acer power adapter or USB Power Delivery device.

  • Page 18: Right Views

    Right Views Figure1-4. Right View Table1-4.Right View Icon Description Indicates the computer’s battery status. Charging: The light shows amber when the battery is charging. Battery indicator Fully charged: The light shows blue when in AC mode. Indicates the computer’s power status. Power indicator Connects to audio devices (e.g., speakers, Headset/speaker jack...

  • Page 19: Rear View

    Rear view Figure1-5. Right View Table1-5.Right View Icon Description Allows the computer to stay cool. Ventilation and cooling Do not cover or obstruct the openings.

  • Page 20: View

    View Figure1-5.Base View Table1-5.Base View Icon Description Allows the computer to stay cool. Ventilation and Do not cover or obstruct the openings. cooling fan Simulates removing and reinstalling the battery. Battery reset pinhole Insert a paperclip into the hole and press for four seconds.

  • Page 21: Using The Keyboard

    Using the Keyboard The keyboard has full-sized key sand an embedded numeric key pad, separate cursor , lock , Windows , function and special keys. Lock Keys The key board has lock keys which you can use to turn keyboard functions on and off. Table1-6.LockKeys Lock Key Description...

  • Page 22: Special Keys

    Special Keys Your computer’s keyboard includes keys that activate special functions. The function of each key is clearly marked with an icon. Table1-7.specialKeys special Key Function Description Speaker toggle Turns the speakers on and off. Volume down Decreases the sound volume. Volume up Increases the sound volume.

  • Page 23: Hotkeys

    Switches fan mode between Silent, Fn + F Normal and Performance. For more information on how to achieve optimal cooling efficiency in different scenarios, please launch Acer Quick Access application. Turns Insert on or off. Fn + delete home Scrolls to the beginning of a document.

  • Page 24: System Block Diagram

    System Block Diagram...

  • Page 25: Specification Table

    Specification Table Computer specifications Item Specification Length 344.2mm/13.55inch Width 243.45mm/9.58inch Height 13.0/19.9 (H)mm/0.65/0.78inch Weight 1.7 kg (3.75 lbs.) with 3-cell battery pack Processor Item Specification CPU type Intel Core i5-1334U ™ ® Intel Core i3-1215U ™ ® Intel Core i5-1235U ™...
  • Page 26 Processor Specifications Item Cores Mfg Tech Cache Size Package Speed(GHz) i5-1334U 10nm 12MB i3-1215U 10nm 10MB i5-1235U 10nm 12MB i7-1255U 10nm 10nm System Memory Item Specification Memory controller Intel RPL-U R Refresh CPU Memory size 16GB DDR5 106Ball-FBGA Memory Package Graphics Controller Item Specific...
  • Page 27 • SupportSMBIOS3.2 • DMI utility for BIOS serial number configurable/assetag • Support Win Flash • System information • Refer to Acer BIOS specification Keyboard Item Specification Type Membrane keyboard Total number of keys US keys Windows logo key Features Configurable different languages by customer...

  • Page 28: Chapter 2

    CHAPTER 2 System Utilities...
  • Page 29 CHAPTER 2 ............27 System Utilities ............27 System Utilities ....................29 BIOS Setup Utilities ..................29 BIOS Configuration Introduction ..............30 BIOS Flashing Utilities ................... 40 Using DMI T ools ..................42 Using Crisis Disk ..................43...

  • Page 30: System Utilities

    System Utilities BIOS Setup Utilities A hardware configuration program built into a computer’s or a tablet’s BIOS (Basic Input /Output System). Preconfigured and optimized so users do not need to run this utility. If configuration problems occur, users may need to run Setup. If users need flashing the computer’s BIOS, the BIOS setting will be kept.(BIOS settings will be kept after flashing.) To activate the BIOS Utility, press <...

  • Page 31: Bios Configuration Introduction

    BIOS Configuration Introduction Information This tab shows a summary of system information.
  • Page 32 Figure 2-1. BIOS Information Table 2-1. Describe BIOS Information menu Parameter Description CPU Info The CPU type and speed of the system. System BIOS Version Version of BIOS installed on the system. GOP Version Version of GOP on the system HDD Model Name This item will show the model name of storage device installed.
  • Page 33 Identifies the configured speed of the memory device. # means memory’s number. If there is only one memory Memory # Speed on board, hide this item. Identifies the configured voltage of the memory device. # means memory’s number. If there is only one memory Memory # Voltage on board, hide this item.
  • Page 34 Main This tab allows end user to specify standard IBM PC AT system parameters. Figure 2-2 BIOS Main...
  • Page 35 Wake on USB Enable or Disable USB devices to wake the system while lid is closed. while lid closed D2D Recovery To do Acer disc-to-disc system recovery after restart without saving setup data. Fast Boot Enable or Disable Fast Boot function.
  • Page 36 Advanced This tab provides advanced settings of the system. Figure 2-3 Advanced Menu Table 2-3. Describes BIOS Advanced Menu Parameter Description Intel VTX Intel VTX function switch Intel VTD Intel VTD function switch Active Efficient Cores Control all efficient Cores to active or inactive. GNA Device Control Intel CPU which support GNA device enable or disable.
  • Page 37 Security This tab provides security settings of the system. Figure 2-4 BIOS Security...
  • Page 38 Table 2-4. Describes BIOS Security Menu Parameter Description Set Supervisor Password Set or clear Supervisor Password. Change Supervisor Password Change Supervisor Password. Set User Password Set or clear User Password. Change User Password. Change User Password Password on Boot Enable: System will ask input password on post time. Disable: System will ask input password when go to Setup Utility.
  • Page 39 Boot This tab allows end user to specify the boot options. Figure 2-5 BIOS Boot Table 2-5. Describes BIOS Boot Menu Parameter Description Boot Mode Set System Boot Menu. Secure Boot Enable or Disable secure boot check. Boot priority order Adjust the boot priority order.
  • Page 40 Exit This tab allows users to save or discard changes and quit the BIOS configuration. Figure 2-6 BIOS Exit Table 2-6. Describes BIOS Exit Menu Parameter Description Exit Saving Changes Exit system setup and save your changes. Exit Discarding Changes Exit system setup and without saving your changes.

  • Page 41: Bios Flashing Utilities

    BIOS Flashing Utilities BIOS flashing memory updates are required for the following conditions: ⚫ New versions of system programs ⚫ New features or options ⚫ Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS Flash ROM. NOTE: Use the AC adaptor power supply when running the Flash utility.

  • Page 42: Winflash Utility

    WinFlash Utility Perform the following to use the WinFlash Utility: 1. Run WinFlash executable file as administrator under windows 11 OS. Figure 2-7. WinFlash executable File. 2. It will show a Warning message before BIOS upgrade. Click OK to start BIOS upgrade.

  • Page 43: Using Dmi Tools

    Using DMI Tools The Insyde H2OSDE(SMBIOS Data Editor) Tool can be run under the Windows 64 bit/WinPE 64 bit system. Run under the Windows 64 bit system 1. Boot the computer to windows 11 64-bit OS. 2. In Windows OS. copy “the DMI folder” folder to the Disk such as Disk “C”, 3.

  • Page 44: Using Crisis Disk

    5. When the crisis recovery process is completed, the DUT shutdown automatically. You can power on the DUT and it will show Acer logo, which represents the crisis recovery has been done successfully. Then plug out the USB flash disk, and you can also enter to OS to check the BIOS version.

  • Page 45: Chapter 3

    CHAPTER 3 Machine Maintenance...
  • Page 46 CHAPTER 3 .............. 44 Machine Maintenance ..........44 Machine Disassembly and Replacement .............. 46 Recommended Equipment ................46 Pre-disassembly Instructions ................47 Disassembly Process ..................48 Removing the Lower case ................50 Removing the Battery ................. 52 Removing the SSD ..................

  • Page 47: Machine Disassembly And Replacement

    Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Cable paths and positioning may not represent the actual model. During the removal and installation of the components, ensure all available cable channels and clips are used and that the cables are replaced in the same position.

  • Page 48: Pre-Disassembly Instructions

    Pre-disassembly Instructions Before proceeding with the disassembly procedure, make sure to do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Place the system on a flat, stable surface. Figure 3-1.

  • Page 49: Disassembly Process

    Disassembly Process The disassembly process is divided into the following sections: ⚫ Main unit disassembly The flowcharts provided in the succeeding disassembly sections illustrate the entire disassembly sequence. Observe the order of the sequence to avoid damage to any of the hardware components.
  • Page 50 Main Unit Disassembly Flowchart Lowercase Uppercase Battery Bezel&LCD EDP cable & hinge WLAN module Antenna & Camera module Thermal module Speaker USB board Figure 3-2. Main Unit Disassembly Flowchart...

  • Page 51: Removing The Lower Case

    Removing the Lower case 1. Place the notebook on flat while lower case should be upwards. Use TORX screwdriver to remove 10 screws of lower case. Figure 3-3. Lower case Table 3-2. Lower case Screw Step Screw Quantity Screw Type Torque/kgfcm Remove M2.5mm*L5.5mm_D4.5mm_...
  • Page 52 2. Open the buckle with a pick as showed figure3-4, then remove the lower case from the bottom side as shown in picture. Figure 3-4. Lower case Figure 3-5. Lower case...

  • Page 53: Removing The Battery

    Removing the Battery 1.Remove the battery mylar and disconnect the battery cable from the MB as shown in picture. Figure 3-6. Battery 2. Remove two screws on the uppercase. Figure 3-7. Battery Table 3-3. Battery Screw Step Screw Quantity Screw Type Torque/kgfcm Remove 2.0±0.2kgf_cm...
  • Page 54 3. Remove the battery from the MB as shown in picture. Figure 3-8. Battery...

  • Page 55: Removing The Ssd

    Removing the SSD Remove 1 screw on the SSD. Figure 3-9. SSD Table 3-4.SSD Screw Step Screw Quantity Screw Type Torque/kgfcm Remove M2.0MM*L2.5MM_D5.0MM_T0.5 1.7+/-0.2 kg/cm Remove SSD from MB by scratch hook. Figure 3-10. SSD...
  • Page 56 Figure 3-11. SSD...

  • Page 57: Removing The Wlan Module

    Removing the WLAN module Disconnect the WLAN cable connectors on the WLAN module.. Figure 3-12. WLAN module Remove 1 screw on the WLAN module. Figure 3-13. WLAN module Table 3-5.WLAN Screw Step Screw Quantity Screw Type Torque/kgfcm Remove M2.0mm*L2.5mm_D5.0mm_T0 1.7+/-0.2 kg/cm WLAN .5mm...
  • Page 58 Remove the WLAN module from the MB. Figure 3-14. WLAN module...

  • Page 59: Removing The Fan

    Removing the FAN 1. Disconnect the fan connector from the MB. Figure 3-15. FAN 2. Remove 2 screws on the FAN. Figure 3-16. FAN Table 3-6.FAN Screw Step Screw Quantity Screw Type Torque/kgfcm Remove FAN M2.0mm*L4mm_D4.0mm_T0.7 2.0+/-0.2 kg/cm...
  • Page 60 3. Remove the fan from the C cover and remove FAN Condutive Fabric Figure 3-17. FAN...

  • Page 61: Removing The Thermal Module

    Removing the Thermal module 1. Remove the 3 pcs screw on thermal module Figure 3-18. Thermal module Thermal module Screw Table 3-7. Step Screw Quantity Screw Type Torque/kgfcm Remove thermal M2.0mm*L2.5mm_D5.0mm_T0. 1.6 +/-0.2 kg/cm module...
  • Page 62 2. Lift up the thermal module with both hands from the uppercase. Figure 3-19.Thermal module...

  • Page 63: Removing The Speaker

    Removing the Speaker Disconnect the right speaker connector from the UB and Pull up the right speaker Figure 3-20 speaker...
  • Page 64 2. Disconnect the left speaker connector from the MB and Pull up the left speaker Figure 3-21.speaker...

  • Page 65: Removing The Rtc

    Removing the RTC 1. Remove the tape shows as picture. 2. Disconnect the RTC connector on the MB, then remove the RTC Figure 3-22.RTC Battery...

  • Page 66: Removing The Mb

    Removing the MB Disconnect the KB FFC, TP FFC,EDP cable from the MB. Figure 3-23.MB Remove DDR Shielding and DDR from the MB. Figure 3-24.MB...
  • Page 67 Remove 2 screws from the MB Figure 3-25.MB Table 3-8. MB Screw Screw Step Screw Quantity Torque/kgfcm Type Remove the M2.0mm*L2.5mm_D5.0mm_T0.5mm 2.0+/-0.2 kg/cm Remove the MB from the C cover and Disconnect UB FFC .
  • Page 68 Figure 3-26.MB...

  • Page 69: Removing The Usb Board

    Removing the USB board 1. Disconnect the IO FPC connector on the UB, then remove the IO FPC. Figure 3-27.USB board...
  • Page 70 2. Remove 2 screws on the USB board then remove the UB. Figure 3-28. USB board USB board screw Table 3-9. Step Screw Quantity Screw Type Torque/kgfcm Remove 2.0+/-0.2 kg/cm M2.0mm*L4mm_D4.0mm_T0.7mm board...

  • Page 71: Removing The Uppercase

    Removing the Uppercase Remove 6 screws on the hinge then remove the uppercase. Figure 3-29.Uppercase USB board screw Table 3-10. Step Screw Quantity Screw Type Torque/kgfcm Remove M2.5mm*L5.5mm_D4.5mm_T0.8m 2.0+/-0.2 kg/cm uppercase...

  • Page 72: Removing The Touchpad Module

    Removing the Touchpad module 1.Disconnect the TP-FFC rom the TP-Model and remove FFC Figure 3-30.Touchpad module Remove the TP shading mylar and conductive fabric Figure 3-31.Touchpad module...
  • Page 73 Remove 3 crews from the upper case. Figure 3-32.Touchpad module Table 3-11. Touchpad screw Step Screw Quantity Screw Type Torque/kgfcm Remove Touchpad M2.0MM*L2.5MM_D5.0MM_ 2.0 +/-0.2 kg/cm module T0.5MM Remove the touchpad module from the upper case. Figure 3-33.Touchpad module...

  • Page 74: Removing The Lcd B Cover

    Removing the LCD B cover Open the bezel from the left or right inner side as below, then remove the bezel from the LCD cover. Figure 3-34.LCD bezel...

  • Page 75: Removing Easy Tape

    Removing easy tape Pull out easy tape Figure 3-35.easy tape...

  • Page 76: Removing Hinge And Edp Cable

    Removing hinge and EDP cable Removing screw 2 pcs and remove hinge cover. Figure 3-36. hinge cover Table 3-12. hinge cover screw Step Screw Quantity Screw Type Torque/kgfcm Remove hinge M2.0MM*L2.3MM_D7.5MM_ 2.0 +/-0.2 kg/cm cover T0.6MM Remove screw 6 pcs and remove hinge Figure 3-37.hinge...
  • Page 77 Table 3-13. hinge cover screw Step Screw Quantity Screw Type Torque/kgfcm M2.0MM*L2.3MM_D7.5MM_ Remove hinge 2.0 +/-0.2 kg/cm T0.6MM Remove the EDP cable from A cover. Figure 3-38.EDP cable...

  • Page 78: Removing The Antenna And Camera

    Removing the Antenna and camera Peel off the antenna copper foil on the LCD gently，then remove the antenna PCBA. Figure 3-39.Antenna NOTE: The antenna copper foil has a detachable Angle in the lower right corner to remove the copper foil Remove camera from A cover.
  • Page 79 Remove camera rubber from camera. Figure 3-41.camera...

  • Page 80: Assemble Camera And Antenna

    Assemble camera and antenna 1. Assemble the EDP cable Figure 3-42.Camera module 2. Assemble the camera module Figure 3-43.Camera module 3. Assemble the WIFI-AUX/Main antenna to the uppercase...

  • Page 81: Assemble The Edp Cable

    Assemble the EDP cable As shown in the figure, arrange the EDP cable to the hooks. Figure 3-44.EDP cable...

  • Page 82: Assemble Easy Tape

    Assemble easy tape Stick easy tape on A cover . Figure 3-45.easy tape...

  • Page 83: Assemble Hinge And Hinge Cover

    Assemble hinge and hinge cover Assemble 6 screws to LCD cover Figure 3-46.hinge Table 3-14. hinge cover screw Step Screw Quantity Screw Type Torque/kgfcm M2.0MM*L2.3MM_D7.5MM_ Assemble hinge 2.0 +/-0.2 kg/cm T0.6MM Assemble hinge cover and 2 screws Figure 3-47.hinge Cover Table 3-15.

  • Page 84: Assemble The Lcd

    Assemble the LCD Assemble the EDP cable to the LCD module. Figure 3-48.EDP cable Peel off blue protective tape and Assemble LCD to the LCD cover. Figure 3-49.LCD NOTE: Put piece of tools to ensure panel locate at correct position...
  • Page 85 Assemble bezel Figure 3-50. LCD...

  • Page 86: Assemble The Touchpad Module

    Assemble the Touchpad module Assemble the touch pad module to the upper case, and assemble 2 screws to the upper case Figure 3-51. Touch pad module Table 3-16. Touchpad Screw Step Screw Quantity Screw Type Torque/kgfcm Assemble M2.0MM*L2.5MM_D5.0MM_T0. 2.0+/-0.2 kg/cm Touch pad Assemble the conductive fabric Do not stick to the melting point...
  • Page 87 Assemble the TP shading mylar and conductive fabric Figure 3-53. Touch pad module Connect the TP-FFC from the TP-Model Figure 3-54. Touch pad module...

  • Page 88: Assemble The Uppercase

    Assemble the Uppercase Assemble the uppercase and assemble 6 screws on the upper case. Figure 3-55. Uppercase Table 3-17. Uppercase screw2 Step Screw Quantity Screw Type Torque/kgfcm Assemble 3.0+/-0.2 kg/cm M2.5mm*L5.5mm_D4.5mm_T0.8mm uppercase...

  • Page 89: Assemble The Usb Board

    Assemble the USB board 1. Assemble 2 screws on the USB board. Figure 3-56.USB board USB board Table 3-18. screw Step Screw Quantity Screw Type Torque/kgfcm Assemble M2.0mm*L4mm_D4.0mm_T0.7 2+/-0.2 kg/cm USB board 2. Connect the IO FFC connector on the UB. Figure 3-57.

  • Page 90: Assemble The Mb

    Assemble the MB Connect the IO FFC connector on the MB Figure 3-58.USB board Assemble the MB to the upper case from right side. Assemble 2 screws to the MB Figure 3-59.MB Table 3-19. MB screw Screw Step Screw Quantity Torque/kgfcm Type Assemble...
  • Page 91 Assemble DDR and DDR Shielding to the MB. Figure 3-60. MB Connect the KB FFC, TP FFC, EDP cable to the MB.
  • Page 92 Figure 3-61. MB...

  • Page 93: Assemble Rtc Battery

    Assemble RTC battery 1. Assemble RTC battery and tape , connect the RTC connector. Figure 3-62. RCT...

  • Page 94: Assemble The Speaker

    Assemble the speaker 1. Assemble 2 speakers left and right,and connect the connector. Figure 3-63. Speaker...

  • Page 95: Assemble The Thermal Module

    Assemble the Thermal module 1. Assemble the thermal module with both hands from the uppercase. Figure 3-64.Thermal module 2. Assemble 3 screws on the thermal module. Figure 3-65.Thermal module...
  • Page 96 Thermal module Screw Table 3-20. Step Screw Quantity Screw Type Torque/kgfcm Assemble M2.0mm*L2.5mm_D5.0mm_T0. 1.6 +/-0.2 kg/cm thermal module...

  • Page 97: Assemble The Fan

    Assemble the FAN 1. Assemble the fan. NOTE: The new fan needs to be affixed to the FAN SINGLE-SIDED CONDUCTIVE CLOTH. FAN SINGLE-SIDED CONDUCTIVE CLOTH Figure 3-66.FAN SINGLE-SIDED CONDUCTIVE CLOTH 2. Assemble the to the MB as shown in picture. Figure 3-67.FAN...
  • Page 98 3. Assemble 2 screws on the FAN and Connect the fan connector to the MB Figure 3-68.FAN Table 3-21. FAN Screw Step Screw Quantity Screw Type Torque/kgfcm Assemble M2.0mm*L4mm_D4.0mm_T0.7 2.0+/-0.2 kg/cm...

  • Page 99: Assemble The Wlan Module

    Assemble the WLAN module Assemble the WLAN module. Figure 3-69.WLAN module Assemble 1 screw on the WLAN module. Figure 3-78. WLAN module Table 3-22.WLAN Screw Step Screw Quantity Screw Type Torque/kgfcm Assemble M2.0mm*L2.0mm_D5.0mm_T 1.7+/-0.2 kg/cm 0.6mm_ Black WLAN...
  • Page 100 Connect the WLAN cable connectors on the WLAN module, and assemble 1pcs Acetate Tape on the Antenna. Please notice the color and position. Figure 3-70. WLAN cable...

  • Page 101: Assemble The Ssd

    Assemble the SSD Assemble 1 screw to SSD. Figure 3-71. SSD Table 3-23.SSD Screw Step Screw Quantity Screw Type Torque/kgfcm Assemble M2.0mm*L2.0mm_D5mm_T0.5m 1.7 +/-0.2 kg/cm m_ Black...

  • Page 102: Assemble The Battery

    Assemble the Battery Assemble battery into C cover. Figure 3-72. Battery Assemble two screws on the uppercase. Figure 3-73. Battery Table 3-24. Battery Screw Step Screw Quantity Screw Type Torque/kgfcm Assemble M2.0mm*L4.0mm_D4.0mm_T0.7m 2.0+/-0.2 kg/cm battery m_Black...
  • Page 103 Assemble BAT cable into MB Figure 3-74. Battery stick tape on BAT conn to fix cable more stable . Figure 3-75. Battery...

  • Page 104: Assemble The Lower Case

    Assemble the Lower case 1. Close the Lower case as shown in picture. Figure 3-76. Lower case 2. Use TORX screwdriver to assemble 10 screws to the lower case. Figure 3-77. Lower case Table 3-25. Lower case Screw Step Screw Quantity Screw Type Torque/kgfcm...

  • Page 105: Chapter 4

    CHAPTER 4 Troubleshooting...
  • Page 106 CHAPTER 4 ............104 Troubleshooting ............ 104 ..................106 Troubleshooting ....................106 Introduction ..................106 General Information ..................107 Power On Issues ..................109 No Display Issues ..................... 112 LCD Failure ................113 Internal Speaker Failure ..................115 Can’t Charge Failure .....................

  • Page 107: Troubleshooting

    NOTE: NOTE: The diagnostic tests are intended for Acer products only. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain as much detailed information as possible about the problem.

  • Page 108: Power On Issues

    Power On Issues If the system does not power on, perform the following, one at a time, to correct the problem. Do not replace a non-defective FRU: Figure 4-1. Power On Issue...

  • Page 109: Computer Shuts Down Intermittently

    Computer Shuts Down Intermittently If the system powers off at intervals, perform the following. 1. Press “Power Button” 10 seconds, when Keyboard Backlight on, release keys Makes sure the power cable is properly connected to the computer and the electrical outlet 3.

  • Page 110: No Display Issues

    No Display Issues If the Display does not work, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-2. No Display Issue...
  • Page 111 No POST or Video If the POST or video does not appear, perform the following, one at a time. 1. Make sure that internal display is selected. Switching between internal and external by pressing Fn+F5. Reference Product pages for specific model procedures. 2.
  • Page 112 Abnormal Video If the video appears abnormal, perform the following, one at a time. Boot the computer. ⚫ If permanent vertical/horizontal lines or dark spots appear in the same location, the LCD is faulty and should be replaced. Refer to Disassembly Process. ⚫...

  • Page 113: Lcd Failure

    LCD Failure If the LCD fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-3. LCD Failure...

  • Page 114: Internal Speaker Failure

    Internal Speaker Failure If the Internal Speaker fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-5. Internal Speaker Failure...

  • Page 115: Sound Problems

    Sound Problems Perform the following, one at a time. Boot the computer.     2. Navigate to Start Control Panel System and Maintenance System Device Manager. Check the Device Manager to determine that: ⚫ The device is properly installed ⚫...

  • Page 116: Can't Charge Failure

    Can’t Charge Failure If the battery can’t charge perform the following, one at a time. Figure 4-6. Microphone Failure    Check that the microphone is enabled. Navigate to Start Control Panel Hardware and Sound Sound and select the Recording tab. 2.

  • Page 117: Usb Failure

    USB Failure If the USB fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-7. USB Failure...

  • Page 118: Wlan Failure

    WLAN Failure If the WLAN fails, perform the following, one at a time. Do not replace a non-defective FRU. Figure 4-8. WLAN Failure...

  • Page 119: Keyboard Failure

    Keyboard Failure If the Keyboard Unit fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-12. Keyboard Failure...

  • Page 120: Type-C Failure

    Type-c Failure If the Type-c Unit fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-10. Type-c Failure...

  • Page 121: Other Functions Failure

    1. Remove power from the computer. 2. Visually check the components for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: ⚫ Non-Acer devices ⚫ Keyboard, mouse, and other external devices ⚫...

  • Page 122: Chapter 5

    CHAPTER 5 Jumper and Connector Locations...
  • Page 123 CHAPTER 5 ............121 Jumper and Connector Locations ......121 Jumper and Connector Locations ............. 123...

  • Page 124: Jumper And Connector Locations

    Jumper and Connector Locations Figure5-1. Main board bottom Table5-1.Main board Bottom Item Description Item Description EDP CONN Type-C CONN Type-C CONN HDMI CONN USB 3.0 CONN SSD CONN L_SPK CONN RTC CONN FP CONN Battery CONN TP CONN KB CONN BL CONN UB CONN WIFI CONN...
  • Page 125 Figure5-2.UB board Bottom Table 5-2.UB board Top Item Description Item Description AUDIO JACK CONN USB 3.0 CONN R_SPK CONN UB CONN...

  • Page 126: Chapter 6

    CHAPTER 6 FRU List...
  • Page 127 CHAPTER 6 ............125 FRU List ............. 125 FRU (Field Replaceable Unit) List ............... 127 Exploded Diagrams ................128 FRU List ..................... 130...

  • Page 128: Fru (Field Replaceable Unit) List

    DIFFERENT part number code from those given in the FRU list of this printed Service Guide. Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 129: Exploded Diagrams

    Exploded Diagrams Table 6-1.Exploded Diagram Item Description Item Description Bezel Panel Hinge CAP Hinge EDP cable Mic rubber Camera Antenna LCD cover Figure6-1. Exploded Diagram-part1...
  • Page 130 Table 6-2.Exploded Diagram Item Description Item Description TP mylar TP PCB TP frame C cover Keyboard Battery TP conductive tape KB BKT RTC battery TP protective mylar Speaker WLAN DDR shielding UB FFC Thermal module TP FFC Lower case FP FFC Figure6-2.

  • Page 131: Fru List

    FRU List Table 6-3. FRU list CATEGOR AcerP Pictures Acer Description HQ71 Adapter DELTA ADP-65KE DA 65W Type C Brick KP.06 2020 5V/3A_9V/3A_12V/3A_15V/3A_20V_3.25A Black 501.0 01LQ TCO9.0, PCR 50%, with LOGO HQ71 Adapter LITE-ON PA-1650-58AA 65W Type C Brick KP.06...
  • Page 132 002J HQ31 27.K0 6100 POWER CORD 1M BLACK 250 V_Japan JN8.0 002K HQ31 27.K0 6100 POWER CORD 1M BLACK 250 V_CN JN8.0 002L HQ31 27.K0 6100 POWER CORD 1M BLACK 250 V_South Africa JN8.0 002M HQ31 27.K0 6100 POWER CORD 1M BLACK 250 V_SWISS JN8.0 002N HQ31...
  • Page 133 HQ31 55.J4 6000 BOARD BOARD I/O DN8.0 1LXF HQ31 56.J4 6000 TOUCHPAD MODULE GRAY CAREWE NC.24611.08J DN8.0 1LXD Touchpad HQ31 56.J4 TOUCHPAD MODULE GRAY FOCALTECH 6000 DN8.0 NC.24611.08K 1LXE HQ31 61.J4 6100 LCD cover LCD COVER GRAY DN8.0 01DN HQ70 LED LCD Panel AUO 15.3"...
  • Page 134 HQ31 65.J4 6100 Hinge CAP CAP HINGE R DN8.0 01DS HQ31 33.J4 6100 Hinge HINGE L DN8.0 01DT HQ31 33.J4 6100 Hinge HINGE R DN8.0 01DU HQ70 Camera CHICONY FHD FF C7FOF10 OV02E (CSP) KS.FH 2010 SPCV6200A 1L4C170A1(w/BG) ZTS6534SAC USB , D06.0 01KT sHDR,4.2T...
  • Page 135 HQ31 KEYBOARD ASSY GRAY NBL COPILOT W/ UPPER 6B.J4 6000 CASE QV05T_A40B 100KS CZ/SK DN8.0 1LXK NK.I1513.37R;NK.I1517.19T;NK.I151B.092;NK.I151S.14Y HQ31 6B.J4 KEYBOARD ASSY GRAY NBL W/ UPPER CASE 6000 ZN8.0 QV05T_A30B 100KS Danish NK.I1513.2S2 1LYJ HQ31 KEYBOARD ASSY GRAY NBL COPILOT W/ UPPER 6B.J4 6000 CASE QV05T_A40B 100KS Danish...
  • Page 136 CASE QV05T_A40B 100KS Nordic DN8.0 6000 NK.I1513.37Y;NK.I1517.1A0;NK.I151B.099;NK.I151S.155 1LXS HQ31 6B.J4 KEYBOARD ASSY GRAY NBL W/ UPPER CASE 6000 ZN8.0 QV05T_A30B 100KS Norwegian NK.I1513.2S9 1LYR HQ31 KEYBOARD ASSY GRAY NBL COPILOT W/ UPPER 6B.J4 6000 CASE QV05T_A40B 100KS Norwegian DN8.0 1LXT NK.I1513.37Z;NK.I1517.1A1;NK.I151B.09A;NK.I151S.156 HQ31 6B.J4...
  • Page 137 NK.I1513.385;NK.I1517.1A7;NK.I151B.09G;NK.I151S.15 1LXZ HQ31 6B.J4 KEYBOARD ASSY GRAY NBL W/ UPPER CASE 6000 ZN8.0 QV05T_A30B 100KS UK NK.I1513.2SG 1LYY KEYBOARD ASSY GRAY NBL COPILOT W/ UPPER HQ31 6B.J4 CASE QV05T_A40B 100KS UK 6000 DN8.0 NK.I1513.386;NK.I1517.1A8;NK.I151B.09H;NK.I151S.15 1LY0 HQ31 6B.J4 KEYBOARD ASSY GRAY NBL W/ UPPER CASE 6000 ZN8.0 QV05T_A30B 103KS Japanese NK.I1513.2SH...
  • Page 138 HQ31 6B.J4 KEYBOARD ASSY GRAY NBL W/ UPPER CASE 6000 ZN8.0 QV05T_A30B 99KS Thailand NK.I1513.2RT 1LZ5 KEYBOARD ASSY GRAY NBL COPILOT W/ UPPER HQ31 6B.J4 CASE QV05T_A40B 99KS Thailand 6000 DN8.0 NK.I1513.37H;NK.I1517.19K;NK.I151B.08U;NK.I151S.14 1LY7 HQ31 6B.J4 KEYBOARD ASSY GRAY NBL W/ UPPER CASE 6000 ZN8.0 QV05T_A30B 99KS Traditional Chinese NK.I1513.2RM...
  • Page 139 HQ31 NB.J4 6000 Mainboard AG15-51P Ci31215U UMA D11.0 HQ31 NB.J4 6000 Mainboard AG15-51P Ci51235U UMA D11.0 1M8E MAINBOA HQ31 NB.J5 6000 Mainboard AG15-51P Ci51334U UMA 011.0 1M8F HQ31 NB.J4 6000 Mainboard AG15-51P Ci71255U UMA D11.0 HQ31 24.J4 SINK/SPEA 6100 THERMAL MODULE DN8.0...
  • Page 140 HQ70 KN.16 Memory SAMSUNG SO-DIMM DDRV 5600 16GB 6090 G0B.0 M425R2GA3EB0-CWM LF+HF 1bnm E-die 008D HQ70 KN.8G Memory KINGSTON SO-DIMM DDRV 5600 8GB 6090 B07.0 ACR56S46BS6MD-8KI LF+HF MI-D 007M HQ70 KN.8G Memory HYNIX SO-DIMM DDRV 5600 8GB 6090 B0G.0 HMCG66AGBSA LF+HF 1anm, A-die 1Rx16 0024 HQ70 KN.8G...
  • Page 141 HQ25 47.J4 8060 MYLAR TOUCHPAD DN8.0 01RN HQ22 86.KD 1116 SCREW_M2.5MM*L5.5MM_D4.5MM_T0.8MM BLACK JN8.0 F200 SCREW HQ22 86.KD 1116 SCREW_M2.5MM*L5.5MM_D4.5MM_T0.8MM BLACK JN8.0 D300 86.KT SCREW_M2.0MM*L2.5MM_D5.0MM_T0.5MM_BLACK 8N8.0 SCREW 86.KT SCREW_M2.0MM*L2.5MM_D5.0MM_T0.5MM_BLACK 8N8.0 HQ22 86.KD 1116 SCREW_M2.0X4.0-C*4.7 MM_0.7 MM_4 MM_BLACK DN8.0 FQ00 SCREW HQ22 86.KD 1107 SCREW_M2.0X4.0-C*4.7 MM_0.7 MM_4 MM_BLACK...
  • Page 142 HQ22 86.KT 1116 SCREW_M2.0MM*L2.3MM_D7.5MM_T0.6MM_BLACK 8N8.0 EQ00 SCREW HQ22 86.KT 1116 SCREW_M2.0MM*L2.3MM_D7.5MM_T0.6MM_BLACK 8N8.0 E500...

  • Page 143: Online Support Information

    CHAPTER 7 Online Support Information...

  • Page 144: Chapter 7

    CHAPTER ............. 142 Online Support Information ........142 Introduction ..................144...

  • Page 145: Online Support Information

    This section describes online technical support services available to help users repair their Acer Systems. For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer branch office. Acer Branch Offices and Regional Business Units may access our website.

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