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Thuraya IP NEO C User Manual

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IP NEO C
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  • Page 1 IP NEO C User manual...
  • Page 2 Thrane & Thrane A/S, Lundtoftegaardsvej 93 D, DK-2800, Kgs. Lyngby, Denmark Trademark acknowledgments • Thuraya is a registered trademark of Thuraya Satellite Telecommunications Company. • Other product and company names mentioned in this manual may be trademarks or trade names of their respective owners.
  • Page 3 Le présent appareil émet des radiofréquences lors de son utilisation. Afin d'éviter tout risque pour la santé, une distance minimale de 60 cm est nécessaire entre l'utilisateur et l'avant de la IP NEO C. Only use approved batteries from Cobham Satcom Use of non approved batteries may result in explosion, fire, electrical shock or injury.
  • Page 4 Antenna safety instructions Use only manufacturer supplied antennas. Antenna minimum safe distance: 0.6 m Antenna mounting The antenna supplied by the manufacturer must be located such that during radio transmission, no person or persons can come closer than the above indicated minimum safe distance to the front face of the antenna, i.e.
  • Page 5 Intended readers This manual is a user manual for the IP NEO C. The manual is intended for anyone who is using or intends to use the IP NEO C. No specific skills are required to operate the IP NEO C. However, it is important that you observe all safety requirements listed in the Safety summary in the beginning of this manual, and operate the IP NEO C according to the guidelines in this manual.
  • Page 6 Operation To get started ..................... 2-1 To connect cables ..................2-4 To switch the IP NEO C on or off .............. 2-6 To connect using WLAN ................2-6 To access the web interface ..............2-7 To access the external network ..............2-8 Data connection ..................
  • Page 7 Contents Appendix A Technical specifications A.1 General specifications ................A-1 A.2 Battery specifications (internal battery) ..........A-2 A.3 Interfaces specifications ................A-2 A.4 Built-in satellite antenna ................A-4 A.5 Outline drawing ..................A-5 Appendix B Command reference B.1 Overview of AT commands ............... B-2 B.2 AT commands ....................
  • Page 8 Your equipment connects to the IP NEO C with LAN or wireless LAN (WLAN). The IP NEO C provides access to up to 444 kbps Standard data and 16, 32, 64, 128, 256, 384 kbps Streaming data (symmetric or asymmetric) and may be used for: •...
  • Page 9 2 x LAN (Ethernet) ports for IP connectivity,  one LAN port with PoE in to supply the IP NEO C with power (alternative to the DC input), and one LAN port with PoE out to supply a connected IP Handset.
  • Page 10 Your IP NEO C terminal 1.3 Your IP NEO C terminal 1.3.1 IP NEO C overview The IP NEO C is a compact unit comprising transceiver and antenna in one unit. Antenna panel (satellite, GNSS and WLAN) Power button Status LED...
  • Page 11 The IP NEO C comes with a built-in rechargeable battery. The battery is automatically recharged when power is applied to the IP NEO C DC input or PoE input. The Status indicator shows that the battery is charging. See Light indicators (LED) on page 4-9.
  • Page 12 Configuration on page 3-1. This chapter describes: • To get started • To connect cables • To switch the IP NEO C on or off • To connect using WLAN • To access the web interface • Data connection •...
  • Page 13 You also need a power cable, depending on the type of power supply you are using. See External power on page 2-4. To insert the SIM card The IP NEO C uses a Nano type SIM card. The location of the SIM slot is indicated in the picture to the right.
  • Page 14 2. Place the IP NEO C with mounting bracket temporarily on a pole or other mounting place, pointing the front of the antenna in the approximate direction of the satellite. 3. Start up the IP NEO C and point the antenna as described in To point the antenna to the satellite on page 2-8.
  • Page 15 • 12-24 VDC power supply (max. range 10.8-33.6 VDC). Power over Ethernet Instead of using the DC input, you can supply power to the IP NEO C through the RJ-45 connector marked LAN PoE in. A PoE supplying device used with the IP...
  • Page 16 IP67 protected cable with circular connector housing. Contact your supplier for details. 2.2.2 LAN The IP NEO C has two LAN connectors, one with PoE out (e.g. for a handset) and one with PoE in (used for powering the IP NEO C). To connect a PC...
  • Page 17 1. You find the serial number on the label on the IP NEO C Your device is now connected to the IP NEO C. In the web interface, the WLAN icon shows the number of devices connected to the IP NEO C via WLAN. Example: You can have maximum 8 clients connected to the WLAN.
  • Page 18 To access the web interface 2.5 To access the web interface You can use the built-in web interface for configuration and operation of the IP NEO C. To access the web interface: 1. Start up the terminal. For details, see To switch the IP NEO C on or off on page 2-6.
  • Page 19 T3 satellites. • Thuraya 2 is located at 44 degrees East longitude. • Thuraya 3 is located at 98.5 degrees East longitude. If the IP NEO C is sold and used in the US, satellite functionality is not Note available.
  • Page 20 1. Find the approximate direction of the satellite. See Before pointing on page 2-8 for a map with the location of the satellites. 2. If the IP NEO C is not already in pointing mode, access the web interface as described in To access the web interface on page 2-7 and select ...
  • Page 21 Acquiring position. • Ready (or other status information): Ready means the IP NEO C is registered on the network and is ready to set up data connections. If there is any other status information to show, e.g. if there is a warning, the status field will show that instead.
  • Page 22 Note network. To start and stop data connections on your IP NEO C: 1. On the connected device, open your browser and type the IP address of the terminal (default IP address: 192.168.0.1) in the address bar to access the web interface.
  • Page 23 Data connection 2.7.4 PPPoE (Point-to-Point Protocol over Ethernet) Overview You can establish a PPPoE connection to the satellite network using the IP NEO C system. Use PPPoE if you want to control your connection independently of the web interface. Possible applications are: •...
  • Page 24 Data connection To configure the connected equipment for PPPoE How to configure your equipment depends on the type of equipment. Refer to the user documentation of the equipment. As a minimum, you need to configure the following parameters in your equipment in order to make PPPoE work with the terminal: •...
  • Page 25 2. Connect your computer to the IP NEO C terminal. 3. On the connected computer, start an SSH connection using the local IP address of the IP NEO C (default is 192.168.0.1). Use "atshell" as user. Example: ssh atshell@192.168.0.1 4. When prompted, enter the AT shell password you defined in the web interface (step 1).
  • Page 26 Chapter 3 Configuration This chapter describes how to use the web interface to operate, set up and configure your system. The Configuration chapter has the following sections: • The web interface • To point the antenna • To control data connections from web interface •...
  • Page 27 To access the web interface: 1. Start up the terminal. For details see To switch the IP NEO C on or off on page 2-6. 2. Connect your computer to the terminal. For details see LAN on page 2-5 or To connect using WLAN on page 2-6.
  • Page 28 The web interface To change the language When you have access to the web interface, if you want to display a different language than English:  1. Select the Control panel in the bottom right corner. 2. Select Terminal settings. 3.
  • Page 29  Battery level  Battery charging Signal level of the external network (Thuraya satellite network).  WLAN interface. Bright when WLAN is enabled, grayed when it is disabled.  Click to access WLAN settings. The WLAN icon shows the number of connected devices.
  • Page 30 The web interface 3.1.4 Menu tree for the web interface The drawing below shows the menu structure of the IP NEO C web interface. Help Dashboard Control panel Status Context sensitive help text Control connections Configuration of the terminal Terminal and position status...
  • Page 31 To point the antenna 3.2 To point the antenna Before you can use the satellite network, you must point the antenna in the direction of the satellite and find the best possible signal strength. For detailed information on the pointing procedure, see To point the antenna to the satellite on page 2-8. You can use the web interface to help you with the pointing process.
  • Page 32 By default, if you want to use a data connection, you must manually start it Note from the web interface. However, you can set up the IP NEO C to automatically establish a data connection when you connect equipment to the LAN or WLAN interface.
  • Page 33 To control data connections from web interface 3.3.2 To change a connection Available default connections By default, the following connections are available: Name Type of connection Standard data Several users can share the data connection. This type of connection is ideal for TCP/IP traffic such as e-mail, file transfer, and Internet/ intranet access.
  • Page 34 • When you select Automatic at Activation and connect to the LAN or WLAN interface, the data connection is automatically established as soon as the IP NEO C and its satellite connection are ready. • When you disable automatic activation (default), you can control the data connection manually from the startup page.
  • Page 35 • Signal strength: The signal strength of the satellite connection. • Antenna status: The status of the antenna, e.g. Pointed. • Local IP address: The local IP address of the IP NEO C. E.g. used to connect to the web interface.
  • Page 36 The Control panel 3.5 The Control panel The Control panel is used for accessing the settings and functions of your IP NEO C.  To open the Control panel, click from the bottom right corner of the web interface. 98-184084-E...
  • Page 37 To use the logs 3.6 To use the logs 3.6.1 To access the logs  and select Logs from the menu. The Logs page To access the Logs, select contains: • Data log: A list of all data sessions since the log was last cleared. •...
  • Page 38 When the terminal is connected to external power the remaining usage time can not be estimated. For more information on the IP NEO C batteries, see • Normal use of the battery on page 4-4 • To recharge the battery on page 4-4 •...
  • Page 39 The IP NEO C has two LAN connectors: • one with PoE out (e.g. for a handset), marked LAN PoE out and • one with PoE in (used for powering the IP NEO C), marked LAN PoE in. To configure the LAN interface: ...
  • Page 40 Note make sure WLAN is allowed and licensed in the country where you intend to use it. If the IP NEO C is sold and used in the US, the country will be fixed and Note not selectable. 6. Select the Channel number used for communication on the WLAN interface.
  • Page 41 Support features 3.9 Support features  To open the Support page, select (Control panel) > Support. 3.9.1 To view the Alerts  When an alert is registered, the web interface shows a warning icon in the icon bar as long as the alert is active. The Alerts list only shows alerts that are currently active. ...
  • Page 42 IP NEO C. To access the About page, select Support > About. 1. You can download the software from www.thuraya.com/en/support/upgrades Select the IP NEO C product and locate the link with the new software. 98-184084-E Chapter 3: Configuration 3-17...
  • Page 43 With this setting, the terminal will go through the pointing procedure every time the terminal is powered. • If the IP NEO C antenna is placed in a fixed position and the signal strength is sufficient, select Automatic to make the IP NEO C automatically register on the satellite network when the terminal is powered.
  • Page 44 In the web interface you can set up the Internet connection mode and the IP addressing between the IP NEO C and devices connected to the IP NEO C. The IP NEO C has a built-in DHCP server which can be used to dynamically assign IP addresses to devices connected to the IP NEO C.
  • Page 45 Router mode. Router mode is the default setting and is recommended for most purposes. • Select Router mode if one or more computers are connected and the IP NEO C should act as a router. When Router mode is selected, the IP NEO C uses the built-in NAT module for making the necessary address translations.
  • Page 46 Terminal settings 3.10.3 To enable or disable the pointing sound The IP NEO C can make a sound to guide you through the pointing procedure (default enabled). To enable or disable the pointing sound: 1. In the Terminal settings page, locate the Audio indication section.
  • Page 47 3. Select Active to activate the port forwarding. 4. Type in the Incoming port start and the Incoming port end. This is the range of port numbers on the IP NEO C for which incoming traffic to the IP NEO C will be forwarded.
  • Page 48 3.12 Advanced settings 3.12.1 Passwords The IP NEO C web interface is password protected at two levels: A user password and an administrator password. You will always be prompted for a password when you access the web interface. Default settings are •...
  • Page 49 3.12.2 To restore factory settings To restore the factory settings of the IP NEO C: 1. Under Advanced, select Factory reset. All configuration will be lost and the IP NEO C will return to the Important default configuration. 2. Click OK.
  • Page 50 Certificate Authority. 1. From the Advanced page select Security. 2. Select Redirect HTTP to HTTPS if you want the IP NEO C to automatically redirect your HTTP traffic to HTTPS. 3. Select Use uploaded TLS/SSL certificate and click Upload certificate if you want to upload your own generated SSL certificate for the system to use.
  • Page 51 Advanced settings 3.12.4 To set up AT shell If you want to use AT commands with the terminal: To enable initial login on the AT shell, you must enable AT shell and define the password to use. 1. From the Advanced page select AT shell. 2.
  • Page 52 Should you need to send the product for repair, please read the below information before packing the product. The shipping carton has been carefully designed to protect the IP NEO C and its accessories during shipment. This carton and its associated packing material should be used when repacking for shipment.
  • Page 53 2. Connect the IP NEO C to a DC power supply before starting the software update. 3. While powering on the IP NEO C, push and hold the Reset button until the Status LED is blinking rapidly blue. See Restore the settings of the IP NEO C on page 4-3.
  • Page 54 4.3 Restore the settings of the IP NEO C The IP NEO C has a Reset button that has three functions: To restore all settings to factory settings, to restore WLAN settings and Local IP address only, and to put the IP NEO C into safe mode for recovery software update.
  • Page 55 (1 month), charge the battery to minimum 20 to 30%. If the IP NEO C is stored for more than a month, charge the battery to 50%. For battery specifications, see Battery specifications (internal battery) on page A-2.
  • Page 56 Contact the local supplier for information about what type of return system to use. The IP NEO C contains a Lithium Ion battery, which must be removed from Important the terminal before disposal.
  • Page 57 Restart the terminal. operational. If the problem persists, you can restore factory settings as described in Restore the settings of the IP NEO C on page 4-3. Note: This will restore the configuration of your terminal to factory default! 98-184084-E...
  • Page 58 Check that the signal strength is sufficient to register on the network (min. 45 dBHz) No signal or weak The view to the satellite is Make sure the IP NEO C has a signal from the blocked. clear view to the satellite. Be satellite.
  • Page 59 A WLAN connection The WLAN interface is Enable the interface by cannot be established. disabled in the IP NEO C accessing the web interface and selecting Control panel > WLAN > Enable. Your computer or...
  • Page 60 Troubleshooting 4.5.2 Status signaling Means of signaling The IP NEO C system provides two methods for signaling the status of the system. • Light indicators next to the power button. • Messages shown in the web interface. Light indicators (LED) The IP NEO C has two light indicators showing status and WLAN.
  • Page 61 WLAN disabled – or terminal power off / starting up / closing down / in safe mode. Alert messages and status messages In the web interface of the IP NEO C you can see status messages and alerts that are currently active. ...
  • Page 62 Troubleshooting 4.5.3 List of alert messages The following list explains some of the alert messages that may show in the web interface of the IP NEO C. Alert ID Displayed text Explanation Remedy Severity 8056 SIM rejected The type of USIM card...
  • Page 63 Troubleshooting Alert ID Displayed text Explanation Remedy Severity 10209 The temperature in the If possible, move the Terminal temperature high terminal is high. If it terminal to a cooler location. Warning continues to go up, it may affect the performance of the terminal negatively.
  • Page 64 Troubleshooting Alert ID Displayed text Explanation Remedy Severity 10309 The software has been rolled Try running the update Software update failed. Update to back to the version in use again. Warning before starting this software the latest software If the problem persists, version.
  • Page 65 Troubleshooting Alert ID Displayed text Explanation Remedy Severity 18003 The satellite terminal used is Contact your provider. IMEI not accepted not accepted by the network. Warning 1812E The terminal is not allowed Contact your provider. PLMN not allowed to operate in the requested Warning network.
  • Page 66 Troubleshooting Alert ID Displayed text Explanation Remedy Severity 18139 The terminal is temporarily Wait for the terminal to retry. Temporary satellite registration unable to register with the If not successful, repoint the Warning satellite network. terminal. failure If the problem persists, contact your provider.
  • Page 67 Troubleshooting Alert ID Displayed text Explanation Remedy Severity 2C100 There is a hardware fault Switch off the terminal and Temperature sensor hardware fault with a temperature sensor. contact your provider for Error repair. detected 2C600 Invalid calibration values Contact your provider for Missing calibration data found (satellite connection).
  • Page 68 7. Choose a location for the file and save it. 4.6.2 Data log The log holds detailed information on each data session to and from the IP NEO C, including date and time, duration, amount of data transferred etc. Date and time is UTC time, received from the satellite.
  • Page 69 Appendix A Technical specifications A.1 General specifications Item Specification Type IP NEO C satellite terminal Max. IP data rate, Rx/Tx 444 kbps/400 kbps (simultaneously) Streaming data 16, 32, 64, 128, 256, 384 kbps, symmetric or asymmetric up/down Physical dimensions 225 x 225 x 61.5 mm 8.9 x 8.9 x 2.4 inches...
  • Page 70 Battery specifications (internal battery) A.2 Battery specifications (internal battery) Item Specification Battery type Lithium Ion, rechargeable Nominal voltage 10.8 V Nominal capacity 6.9 Ah Time between recharging Stand-by > 14 hours Charge time without 12-24V DC input: precharging (battery is not 80% in less than 2 hours, 100% in less than 3 hours completely discharged) LAN PoE in input:...
  • Page 71 Interfaces specifications A.3.2 LAN and PoE in/out Item Specification Number of connectors Connector type RJ-45 connectors, 13/16"-28UNS thread, IP68 when mated. Standard IEEE 802.3 Max. data rate 1000 Mbps Max. cable length 100 m PoE: LAN PoE in interface PoE++ (PD) Type 3 class 6 (PoE input) Minimum 50 VDC 600 mA/ pair (in total 60 W) LAN PoE out interface...
  • Page 72 Built-in satellite antenna A.4 Built-in satellite antenna Item Specification Type Directional patch array, manually adjustable Polarization LHCP, Left-hand circular polarization for both tx and rx Frequencies Transmit 1626.5-1660.5 MHz. Receive 1525.0 MHz - 1559.0 MHz. EIRP 13.5 dBW (nominal). GNSS GPS, GLONASS, Galileo and Beidou.
  • Page 73 Outline drawing A.5 Outline drawing 98-184084-E Chapter A: Technical specifications...
  • Page 74 Command reference This appendix lists the function, syntax and parameters for commands used with the IP NEO C. You can send commands to the IP NEO C via AT shell. See To access the terminal using AT commands on page 2-14.
  • Page 75 Overview of AT commands B.1 Overview of AT commands Function Command Request manufacturer identification of the satellite terminal. +GMI (Use any one of the two commands). +CGMI Request model identification of the satellite terminal. +GMM (Use any one of the two commands). +CGMM Request Revision Identification of the satellite terminal.
  • Page 76 AT commands B.2.2 Identification related AT commands The identification related AT commands are “read” commands. They are written without parameters. Possible responses for the identification related AT commands The following tables summarize the possible responses to some of the most used AT commands for identification.
  • Page 77 AT commands B.2.3 Context management AT commands The table below summarizes some of the most used AT commands for context management. Parameters are explained in Parameters for context management AT commands on page B-5. For details, refer to the 3GPP standard TS 27.007. Command Parameters +CGACT...
  • Page 78 AT commands Parameters for context management AT commands The table below states the main parameters for the AT commands for context management. For details, refer to the 3GPP standard TS 27.007 and ITU-T V.250. Parameter Values Meaning <APN> <APN> Access Point Name. A string parameter which is a logical name that is used to select the GGSN or the external packet data network.
  • Page 79 AT commands Parameter Values Meaning <pd1>, <pdN> <pd1> Zero to N string parameters whose meanings are specific to the <PDP_type> For PDP type OSP:IHOSS the following parameters are <pd2> defined: ..<pd1> = <host> <pdN> The fully formed domain name extended hostname of the Internet host.
  • Page 80 Configuration examples B.3 Configuration examples For general syntax, see Syntax conventions on page B-2. For parameters, see Parameters for context management AT commands on page B-5. B.3.1 To create a primary PDP context Relevant command: at+cgdcont 1. To create a primary PDP context, send the command: at+cgdcont=[<cid>[,<PDP_type>[,<APN>[,<PDP_addr>[,<d_comp>[,<...
  • Page 81 Configuration examples In these responses, the first parameter specifies the CID of the PDP context and the second parameter specifies whether it is activated (1) or deactivated (0). B.3.4 To query the IP address of an activated PDP context Relevant command: at+cgpaddr 1.
  • Page 82 C.1 CE The IP NEO C is CE certified as stated in the “EU Declaration of Conformity”, which will be inserted in the next page when ready. The WLAN interface is CE certified through the manufacturer of the WLAN card.
  • Page 83 EU Declaration of Conformity to be inserted here 98-184084-E Appendix C: Conformity...
  • Page 84 RCM, Australia C.2 RCM, Australia The IP NEO C is RCM certified as stated in the “Certificate/Declaration of Conformance RCM”, which will be inserted below when ready. Certificate/Declaration of Conformance RCM to be inserted here 98-184084-E Appendix C: Conformity...
  • Page 85 C.3 FCC FCC e-label: Model: 8020A Thuraya IP NEO C Terminal P/N: 408020A-THU FCC ID: ROJ-8020A Contains FCC ID: TLZ-CM276NF Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15C and part 15E of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 86 C.4 UL The IP NEO C is UL certified as stated in the “Certificate of Conformance UL”, which will be inserted below when ready. Certificate of Conformance UL to be inserted here 98-184084-E Appendix C: Conformity...
  • Page 87 Glossary Glossary Access Point Name. The Access Point Name is used by the terminal operator to establish the connection to the required destination network. AT Commands or ‘ATtention’ Commands is the basis of communication between any cellular or RF modem and its host controller. Context Identifier DHCP Dynamic Host Configuration Protocol.
  • Page 88 Glossary cellular network. It is a unique identification associated with all cellular networks. Ingress Protection. An international classification system for the sealing effectiveness of enclosures of electrical equipment against the intrusion into the equipment of foreign bodies (i.e. tools, dust, fingers) and moisture. Internet Protocol Internet Service Provider Local Area Network.
  • Page 89 Glossary specification. SNDCP interfaces to the Internet Protocol at the top, and to the GPRS- specific Logical Link Control (LLC) protocol at the bottom. Secure Shell. A network protocol that provides a secure way for two computers to connect remotely. SSH employs encryption to ensure that hackers cannot interpret the traffic between two connected devices.
  • Page 90 ..........3-20 satellite ..........A-4 CE compliance .......... C-1 GNSS charge select system ........3-21 IP NEO C battery ........4-4 troubleshooting ........4-7 configuration LAN .............3-14 PoE (out) enable .........3-14 HTTP, redirect to HTTPS ......3-25 WLAN ..........3-14 conformity ..........
  • Page 91 Index IP address for web interface ......2-7 recovery local, setting up ........3-20 software ..........4-2 items included ..........2-1 remove SIM card ........2-2 repoint the antenna ........2-9 report diagnostics ......... 3-16 4-17 configure ..........3-14 REST API language doc. number ..........-iv change in web interface ......3-21 short description ........
  • Page 92 Index warning messages ......2-14 3-16 web interface access levels .........3-2 accessing ..........3-2 change language .........3-21 definition ..........3-2 menu tree ..........3-5 navigating ..........3-4 what’s in the delivery package ....2-1 WLAN automatic activation of ......3-9 configure ..........3-14 default network name (SSID) ....4-3 default settings ........4-3 WLAN indicator ........4-10 98-184084-E...
  • Page 93 98-184084-E...