Page 1
KTHR-100 IMPORTANT NOTE: Thank you very much for purchasing our product, Before using your unit, please read this manual carefully and keep it for future reference. If you need to consult the electronic manual, please go to this website: https://www.kaysun.es/...
THANK YOU LETTER Thank you for choosing Kaysun! Before using your new Kaysun product, please read this manual thoroughly to ensure that you know how to operate the features and functions that your new appliance offers in a safe way.
SAFETY PRECAUTIONS It is crucial that you read the SAFETY PRECAUTIONS chapter before installing and operating the product. Not following the instructions may lead to serious damage or injury. The level of severity of potential damage or injuries is classified as either a WARNING or CAUTION. Explanation of Symbols WARNING This symbol indicates the possibility of personnel injury.
Page 4
The discharge pipe connected to pressure-relief device is to be installed in a continuously downward direction. The water may drip from the discharge pipe of the pressure-relief device and that this pipe must be left open to the atmosphere. For information on how to drain the water heater, please refer to the relevant paragraphs in the manual.
Page 5
OPPERATION WARNING To ensure safe usage, it is important to properly ground the earthing pole ● of the socket and ensure that the power supply socket and plug are dry and tightly connected. Before turning on the power supply please make sure all electrical cables ●...
Page 6
WARNING FOR USING R32 REFRIGERANT When flammable refrigerant is used, appliance shall be stored in a well-ventilated area where the room size corresponds to the room area as specific for operation. Water tanks shall be installed, operated and stored in a room with a floor area larger than: Below requirements apply to standards EN IEC 60335-2-40: 2023 and lEC 60335-2-40: 2018 and the amendment or upgraded versions of both.
Page 7
Install wall mounted water tanks with a height greater than or equal to 1.0 meters and less than 1.3 meters.(Excluding 1.3meters) m(kg)——Amin(m m(kg)——Amin(m m(kg)——Amin(m m(kg)——Amin(m m≤1.84 ——/ 2.60<m≤2.65——21.52 3.40<m≤3.45——36.47 4.20<m≤4.25——55.35 1.84<m≤1.90——11.07 2.65<m≤2.70——22.34 3.45<m≤3.50——37.54 4.25<m≤4.30——56.66 1.90<m≤1.95——11.66 2.70<m≤2.75——23.18 3.50<m≤3.55——38.62 4.30<m≤4.35——57.98 1.95<m≤2.00——12.26 2.75<m≤2.80——24.03 3.55<m≤3.60——39.71 4.35<m≤4.40——59.32 2.00<m≤2.05——12.88...
Page 8
WARNING: Contains BATTERY WARNING button or coin cell battery. WARNING: The battery is hazards and KEEP OUT OF REACH OF CHILDREN (Whether the battery is new or used). If the battery compartment(if applicable) does not close securely, stop using the product and keep it away from children. For appliances which contain coin or lithium batteries: BATTERY WARNING KEEP OUT OF REACH OF CHILDREN.
PARTS NAMES When ordering spare parts please always give the following information: 1) Model, serial and product number. 2) Parts name. NOTE All the picture in this manual are for reference purpose only. They may be slightly different from the heat pump water heater you purchased (depends on model).
BEFORE INSTALLATION Unpacking Accessories Accessory Name Qty. Shape Purpose User Manual Installation and use instruction EN16147 energy efficiency rating Energy efficiency label ≥1 Safety Valve Prevent tank overpressure, prevent flowing backwards Technical Parameter Table Introduction of technical parameters Expansion screw to fix the unit How to transport In order to avoid scratch or deformation of the surface of the...
Page 11
CAUTION The ambient air temperature must also be considered when installing this unit, in heat pump mode the ambient air temperature must be within operating temperature. If the ambient air temperature falls outside these upper and lower limits, the electrical elements will be activated to meet the hot water demand and the heat pump does not operate.
Page 12
Water tank outline dimension (unit: mm) Overall dimensions (unit: mm) Dimension Model 100L 1060 Installation space requirements for protection from refrigerant leakage The recommended installation heights (hx) for piping and preventing refrigerant leackage are indicated in the table. Installation height (unit: m) Dimension (hx) Model...
Page 13
If the water tank is installed in enclosed space (e.g. cabinet), the minimum space required for installation and maintenance is as follow. (unit: mm) Wall Displa NOTE: (must not bend) The minimum required opening area of the cabinet for protecting from refrigerant leakage is 5cm2.
INSTALLATION Handling and Installation of the water tank The water tank is both fragile and heavy, and therefore requires two people or more to carry and install it. Not following this requirement may lead to the machine getting damaged or causing casualties. It is important to handle the tank as it was delivered from the factory and not to disassemble it by yourself.
Page 15
First, please use the template on the cardboard in order to identify the most suitable space for installation taking into account the minimum maintenance distances. Draw mark on the wall for the wall bracket drilling holes, Install the expansion bolts in the wall according to the drawing. (fixing Ø 10mm minimum adapted to the wall) The wall must hold a minimum load of 200 kg.
Page 16
Piping System Before connecting condenser pipe, please remove the protective foam and check the pressure retention effect of nitrogen. Temp limiting valve water usage terminal. ICON G1/2’’ Shut-off G1/2’’ Valve One Way Valve Water 5L-Expansion Tank for tank (if required) Refrigerant Inlet Dielectric Connector Dielectric...
Page 17
WARNING Please refer to the above figure for the piping water system. If the installation ● is in an area where the outside temperature falls below freezing point, it is necessary to provide insulation for all hydraulic components. Please be cautious of burns as the water might be hot. ●...
Page 18
The installation should be equipped with a pressure reduction if the main water supply pressure is higher than 5 bar (0.5MPa). The pressure reducing device has to be installed at the beginning of the distribution network (before the safety valve). We recommend a supply pressure of 3 - 4 bar (0.3 to 0.4MPa). It is recommended to use a permanently fixed pipe for the connection between the machine and the tap water, and not allow to use a hose-set for the connection.
Liquid pipe Gas pipe Liquid pipe KTHR-190 Ø9.52(3/8") Ø 6.35 (1/4”) KAM4HR-80 DR8 Ø9.52(3/8") Ø 6.35 (1/4”) KTHR-100 Ø9.52(3/8") Ø 6.35 (1/4”) KAM3HR-52 DR8 Ø9.52(3/8") Ø 6.35 (1/4”) KTHR-100 Ø9.52(3/8") Ø 6.35 (1/4”) The unit installation and refrigerant piping should comply with the relevant local and national regulations for the designed refrigerant.
Page 20
Specifications of Power Supply Model Name Please choose the power cord according KTHR-100 ● to the table, and make sure it complies Power Supply 220-240V~ 50Hz with local electric standard. Min. Diameter of Power (For water tank with Recommended power cord mode is H07RN-F.
Page 21
Electric Wiring Diagram NOTE 3:W signal is only required to connect the water tank to the outdoor unit when there is no AC indoor units. It is prohibited to connect the W signal of the water tank to the outdoor unit in other cases.
Page 22
System wiring Buckle Please select the appropriate hole ● for clamping the cables as shown in the diagram on the right. If the cable Electrical is not clamped enough, please use the Heating buckle to prop it up. Cable ODU-IDU cable CAUTION Connect the cables to the terminals, as identified, with their...
Installation checklist Location & space The wall must hold a minimum load of 200 kg. The floor beneath the water heater must be able to support the weight of the unit when filled with water. Located indoors (such as a basement or garage) and in a vertical position. Sheltered from freezing temperatures.
TRIAL-RUN Water afusion before operation Before using this unit, please follow the steps below. Water Affusion: If the unit is used for the first time or used again after emptying the tank, please make sure that the tank is full of water before turning on the power. Method: When water flows out from the water outlet, Open the cool water inlet valve and the tank is full.
Page 25
4) Heat Source Shift • If the setpoint water temperature is higher than Max. temp(Heat pump), the unit will first activate the heat pump to the Max. temperature, then stop the heat pump, and then activate the electrical heater in order to continue heat the water. •...
Query mode Press the button for 1 second to enter into the query mode, then the system running parameters will be shown one by one with the following sequence by each pushing of button, refer to the table below. parameters unit comment parameters...
Page 27
OPERATION Area Icon Description will be lit up if screen is unlocked. It shows the water temperature on normal display; It shows the setting temperature during setting process; It shows the remaining vacation days on vacation mode; Information It shows the unit setting/running parameters, error/protection code on querying.
Page 28
Area Icon Description It will be lit up when the disinfection process is active. Electrical heater icon: It will lit up when electrical heater is running, otherwise it will be off. NOTE: When the operating conditions are not met to turn on the electrical heater, the corresponding icon will briefly light up and then goes of.
Page 29
NOTE The unit will conduct a self-test within 10 seconds of being powered on, and it is recommended that no operations be performed during this time. Pressing any button is only efective when the button and display are unlocked. If the operating conditions are not met to turn on this function, the corresponding icon on the wire controller will light up briefly and then turn of.
Page 30
Daily timer setting: While setting the [on/of time], you can restore to the default value (displaying-.-- ) by pressing...
Page 31
If there is a conflict between two time periods, the settings of the later one will be valid, and the earlier one will be canceled and turn back to default value. If you adjust a value again after all the setting is completed, then the settings after the adjustment period will be canceled and turn back to default values.
Page 32
• Simultaneous heating is available for some models, for example, the combination of KAM3HR-52 DR8 and KTHR-100. However, to ensure your comfortability and the effeciency of DHW, the use of simultaneous heating might be limited in case of relative low or high ambient temperature and water temperature.
Page 33
• Simultaneous heating is available for some models, for example, the combination of KAM3HR-52 DR8 and KTHR-100. In suitable ambient temperature and water temperature, the outdoor unit can support the DHW and AC heating simultaneously. In non-electrical heating mode, the electrical heating automatically turns off to save energy.
Page 34
Smart mode minimum water temperature guarantee function. NOTE • If users are concerned that the water temperature in the tank may not meet the minimum water temperature requirement due to occasional changes in water usage habits while using Smart mode, they can use this function to adjust the minimum guaranteed water temperature to suit their needs (default 40°C) .
Page 35
Add your appliance Use Your Appliance with the NetHome Plus App Tap the "+"icon to add home appliance to your Before you start, make sure that: NetHome Plus account. 1. Your smartphone is connected to home Wireless network, and you know the network password. 2.
Page 36
Compliance Only operate the device in accordance This device is in compliance with the with the instructions supplied. essential requirements Changes or modifications to this unit and other relevant provisions of not expressly approved by the party Directive 2014/53/EU. (European responsible for compliance could void Union products only) the user's authority to operate the...
Page 37
NOTE This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
TROUBLE SHOOTING Non-error tips Why can’t the compressor start Why does the temperature shown on the display sometimes decreases a lot, but immediately after the setting? there is still hot water coming out? The unit will wait for 3 minutes to balance Because the upper water sensor is located the pressure of the system before starting the compressor again.
Error trouble shooting Possible reason & Solution Error Display does not lit up/water is cold. Check that the product is powered/ set the temperature at a higher value. No hot water coming out. Check that the tap line is clear; check that the tap water pressure is not too low. Water in safety valve relief port flow If there is only a small amount of water flow out, for the water thermal expansion caused by the normal out of the pressure relief port of the...
Possible reason & Solution Error Deviation of display from set When the unit reaches the temperature and stops, there may be a small deviation between the display temperature. temperature and the set temperature, which is a normal phenomenon. If the user continues to use hot water, resulting in the lower part of the tank into the more cold water, ●...
Display Malfunction Description EC55 IGBT sensor failure EC56 T2b sensor failure NOTE The diagnostic codes listed above are the most common. If a diagnostic code not listed above is displayed, contact residential technical assistance referencing the number on the front of this manual. MAINTENANCE CAUTION The maintenance of the unit requires professional after-sales personnel responsible...
Page 42
As the anode rod needs to be replaced from the bottom, a minimum maintenance space of 300 mm needs to be left at the bottom of the installation to allow for the replacement of the anode rod. Replacement of anode rod should be carried out anode rod by a professional service technician, do not replace the anode rod without authorization as...
DISPOSAL AND RECYCLING Important instructions for environment (European Disposal Guidelines) Compliance with the WEEE Directive and Disposing of the Waster Product: This product complies with EU WEEE Directive (2012/19/EU). This product bears a classification symbol for waster electrical and electronic equipment (WEEE). This symbol indicates that this product shall not be disposed with other household wastes at the end of its service life.
Page 44
The design and specifications are subject to change without prior notice for product improvement. Consult with the sales agency or manufacturer for details. Any updates to the manual will be uploaded to the service website, please check for the latest version.
Need help?
Do you have a question about the KTHR-100 and is the answer not in the manual?
Questions and answers