Subscribe to Our Youtube Channel
Related Manuals for worldpay Axium DX4000
Summary of Contents for worldpay Axium DX4000
- Page 1 MultiPay POS Passthrough Setup Guide (DX4000) MultiPay POS Passthrough Setup Guide (DX4000) Version 2.0 January 21, 2025 ©2025 Worldpay, LLC and/or its subsidiaries. All Rights Reserved.
-
Page 2: Table Of Contents
Table of Contents Introduction ............................4 Setup Prerequisite ..........................4 Whitelisting ....................................4 Configuring your Axium DX4000 Device Connections ..............5 Axium Device Settings ...............................6 Adjusting Date and Time Settings ..........................6 Adjusting Screen Timeout ..............................7 Configuring your Magic Box and Lane/3600 PIN Pad ...................8 Magic Box ....................................8... - Page 3 MultiPay POS Passthrough Setup Guide (DX4000) Lane/3600 FAQs ................................22 General FAQs ..................................22 Contact Us ............................23 Version History ........................... 24 ©2025 Worldpay, LLC and/or its subsidiaries. All Rights Reserved.
-
Page 4: Introduction
Setting up MultiPay POS Passthrough Introduction This guide describes how to first configure the Axium DX4000 device connection to the Magic Box and Lane/3600, configure device settings, and connect to the MultiPay POS SDK in Passthrough mode for the first time. -
Page 5: Configuring Your Axium Dx4000 Device Connections
MultiPay POS Passthrough Setup Guide (DX4000) Configuring your Axium DX4000 Device Connections The Axium DX4000 device has the following features: Device Layout 8. LCD and touch screen 15. SIM/SAM slot 1. Contactless landing zone 9. Front scanner 16. Battery slot 2. -
Page 6: Axium Device Settings
• Use local default – enable this option to default to the local time format setting • Use 24-hour format – disable this option to have a 12-hr time format (1 AM – 12 4. Click Save. ©2025 Worldpay, LLC and/or its subsidiaries. All Rights Reserved. -
Page 7: Adjusting Screen Timeout
3. Select the appropriate screen timeout setting to meet your needs: • 15 seconds • 30 seconds • 1 minute • 2 minutes • 5 minutes • 10 minutes • 30 minutes • Never 4. Click Save. ©2025 Worldpay, LLC and/or its subsidiaries. All Rights Reserved. -
Page 8: Configuring Your Magic Box And Lane/3600 Pin Pad
MultiPay POS Passthrough Setup Guide (DX4000) Configuring your Magic Box and Lane/3600 PIN Pad With the Axium DX4000 terminal, the Lane/3600 PIN Pad and Magic Box connector are also provided. Magic Box Below are the Magic Box features: Magic Box Layout 4. - Page 9 3. Make sure to align the chord in the correct position (over the battery) as shown in the Step 3 image. 4. Replace the back battery cover. Next, complete the instructions to connect the PIN Pad. ©2025 Worldpay, LLC and/or its subsidiaries. All Rights Reserved.
-
Page 10: Lane/3600 Pin Pad
3. Connect the HDMI end of the cable to the port on the back of the PIN Pad. 4. Connect the USB end of the cable to the corresponding port on the Magic Box. ©2025 Worldpay, LLC and/or its subsidiaries. All Rights Reserved. -
Page 11: Connecting Your Axium Device To The Internet
1. Power on the Axium device. 2. Connect an ethernet cable to an internet access point/router. 3. Next, connect the ethernet cable to the on the Magic Box: RJ45 Network Interface ©2025 Worldpay, LLC and/or its subsidiaries. All Rights Reserved. -
Page 12: Ethernet Connection Troubleshooting
The ethernet cable is plugged into your DX4000’s Magic Box and internet access • point/router correctly. If there is one available, try plugging the ethernet cable into a different ethernet port • on your internet access point/router and try again. ©2025 Worldpay, LLC and/or its subsidiaries. All Rights Reserved. -
Page 13: Connecting Via Wi-Fi
Connecting via Wi-Fi To connect to wi-fi, complete the following: 1. Power on the Axium device. 2. On the Axium device open the Android Settings menu: Note: The generic password is: 350000. ©2025 Worldpay, LLC and/or its subsidiaries. All Rights Reserved. -
Page 14: Wi-Fi Connection Troubleshooting
• The Use Wi-Fi option is enabled at the top of the screen. • You have refreshed your network. Selecting your Network, selecting Forget, and then re-adding can help refresh your connection. ©2025 Worldpay, LLC and/or its subsidiaries. All Rights Reserved. -
Page 15: Configuring The Multipay Pos Passthrough Connection
1. Once you are connected to the internet with ethernet, on the Axium device open the Android Settings menu: Note: The generic password is: 350000. 2. Select Network & internet > Ethernet. 3. On the Ethernet settings page, you will see Use Ethernet is enabled. ©2025 Worldpay, LLC and/or its subsidiaries. All Rights Reserved. - Page 16 6. Next open the MultiPay POS application to start the Setup Wizard. Note: The setup wizard automatically begins after clicking the app icon for the first time. ©2025 Worldpay, LLC and/or its subsidiaries. All Rights Reserved.
- Page 17 8. To connect via Ethernet connection, you are required to enter your IP address (displayed on your screen in step 5) and Port (displayed on the screen as the Ethernet waits to connect) into your client payment application. ©2025 Worldpay, LLC and/or its subsidiaries. All Rights Reserved.
-
Page 18: Connecting Via Wi-Fi Connection
1. Once you are connected to the internet with wi-fi, open the application to start the Setup Wizard. Note: The setup wizard automatically begins after clicking the app icon for the first time. ©2025 Worldpay, LLC and/or its subsidiaries. All Rights Reserved. - Page 19 MultiPay POS Passthrough Setup Guide (DX4000) 2. A device connection status displays, and when complete, click Done. 3. The following message should display: Upon successful Bluetooth connection, the following message displays: ©2025 Worldpay, LLC and/or its subsidiaries. All Rights Reserved.
- Page 20 With a wi-fi connection, the communication mode must be configured for Bluetooth. The application will display a message stating it is waiting for a transaction request when it is ready for use: ©2025 Worldpay, LLC and/or its subsidiaries. All Rights Reserved.
-
Page 21: Transaction Flow
MultiPay POS Passthrough Setup Guide (DX4000) Transaction Flow The transaction data will flow through our systems as diagrammed below: MultiPay POS Calling Application Gateway Processor Passthrough ©2025 Worldpay, LLC and/or its subsidiaries. All Rights Reserved. -
Page 22: Faqs - Frequently Asked Questions
• When a contactless transaction is started the first (left hand) status light will be lit steadily; this indicates that the contactless is in use, but a card is not being read. ©2025 Worldpay, LLC and/or its subsidiaries. All Rights Reserved. -
Page 23: Contact Us
• The battery is improperly attached. Disconnect and then reconnect the battery ensuring a firm attachment. The error message should be resolved. If the problem persists, contact support. Contact Us Worldpay Biller Solutions Support: 844-300-5510 ©2025 Worldpay, LLC and/or its subsidiaries. All Rights Reserved. -
Page 24: Version History
Updated images to reflect new UI. 1-7-2025 Added a battery error message to the General FAQs section. 1-10-2025 Revised section heading to “Connecting via Wi-Fi Connection (with Bluetooth)”.” 1-21-2025 Published as PDF v2.0. ©2025 Worldpay, LLC and/or its subsidiaries. All Rights Reserved.
Need help?
Do you have a question about the Axium DX4000 and is the answer not in the manual?
Questions and answers