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Electric Bike Company MODEL C Operator's Manual

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OPERATOR'S MANUAL
Version 2.4 | 2025
www.electricbikecompany.com

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  • Page 1 OPERATOR’S MANUAL Version 2.4 | 2025 www.electricbikecompany.com...

  • Page 2: Table Of Contents

    TABLE OF CONTENTS INTRODUCTION......................6 WARNINGS AND CAUTION STATEMENTS..............7 QUICK START GUIDE.....................11 GENERAL SAFETY......................20 USE – BEACH CRUISER..................21 SINGLE RIDER ONLY.................... 21 WEIGHT CAPACITY..................... 21 RETROFITTING...................... 22 CARRYING CARGO....................22 VEHICLE RACKS....................22 PEDAL ASSIST....................... 22 HELMET USAGE....................22 MECHANICAL SAFETY CHECK................24 SMALL BICYCLE ACCESSORIES AND CHOKING HAZARD.......
  • Page 3 SERVICE....................... 39 TORQUE SPECIFICATIONS.................. 42 MAINTENANCE....................43 BIKE RIDING - GENERAL SAFETY.................. 46 ADDITIONAL SAFETY MEASURES FOR RIDING ELECTRIC BIKES......... 50 CHECKLIST: BEFORE YOU RIDE YOUR EBC BIKE............52 PART I: Introduction to and Safe Use of Your Non-Electric Components..52 Brake Check:....................
  • Page 4 - Safety Guidelines for Charging:..............64 - After Charging:....................64 - Battery and Charger Care.................65 Troubleshooting..................... 65 BATTERY MAINTENANCE AND SAFETY...............66 APPEARANCE AND CARE..................69 IF YOU HAVE AN ACCIDENT, DROP YOUR BIKE OR IT FALLS OVER:....69 TROUBLESHOOTING....................72 ELECTRIC BIKE FAQS....................74 THE LIFESPAN OF YOUR ELECTRIC BIKE AND ITS COMPONENTS......77 WARRANTY INFORMATION..................78 LIMITED WARRANTY....................
  • Page 5 If you need any assistance, please do not hesitate to reach out to us. Electric Bike Company Electric Bike Company Newport Beach Showroom Factory & Showroom...

  • Page 6: Introduction

    INTRODUCTION Thank you for choosing an Electric Bike Company bike. Our number one focus is to make you aware of the dangers of riding a bicycle and especially an electric bicycle so you can ensure you have a safe and enjoyable riding experience for years to come.

  • Page 7: Important Safety Instructions: Warnings

    For replacement parts, technical information and warranty assistance, please contact Electric Bike Company at (949) 264-4080 or info@electricbikecompany.com PLEASE NOTE: THIS MANUAL IS NOT INTENDED AS A DETAILED USER, SERVICE, REPAIR OR MAINTENANCE MANUAL.
  • Page 8 The Caution symbol (above) can be seen throughout this Manual, and indicates a potentially hazardous situation which, if not avoided, could result in serious injury or death, or is an alert against unsafe practices. Many of the Warnings and Cautions say, “You may lose control and fall.” Because any fall can result in serious injury or even death, we do not always repeat the warning of possible injury or death, and if we do not, please assume this is the case, as all bicycles, including electric bikes, are dangerous and their safe use requires constant and consistent...
  • Page 9 All content in this Manual is subject to change or withdrawal without notice. Visit www.electricbikecompany.com to download the latest version. EBC assumes no responsibility or liability for any errors or inaccuracies that may inadvertently appear herein. LEGALITY In the United States, electric bikes are defined as a two- or three wheeled vehicle with fully operable pedals and an electric motor of less than 750 watts (1hp) whose maximum speed on the paved level surface when powered solely by such a motor while ridden by an operator who weighs 170 pounds, is less than 20mph.
  • Page 10 Local and state regulations vary. It is your responsibility to ensure your bike is legal in your area before riding it on public roads. If you’re unsure, ask your bicycle dealer for more information about local laws and regulations. The following “Quick Start Guide” was provided to you as a separate document upon the purchase of your EBC e-bike.

  • Page 11: Quick Start Guide

    QUICK START GUIDE Please read the following handlebar adjustment instructions carefully. WARNING: Do not over tighten the bolt when following the instructions below. Overtighten the bolt may damage the stem to fork assembly and create the risk of injury to the rider. Adjust and Position Handlebars –...
  • Page 12 3. Adjust Stem Angle (Optional). Locate the stem angle bolt as shown below. Use the 5 mm Allen key that came with your bike to loosen the bolt. Once loosened, you will be able to adjust the angle to your preference.
  • Page 13 5. Master Switch. Turn the master switch on as shown below. Model R, E & F - Do not have a master switch. If the LCD screen is turned off, the battery is in sleep mode. | P A G E...
  • Page 14 6. Turn Bike On. Press the power button for approx. 1 second, to turn on the LCD screen controller. The power button is located on the left side of the handlebars. Note: Remember the throttle is now live! Troubleshooting: Sleep Mode If the battery has been left for a while it will automatically go into “sleep mode”.
  • Page 15 8. Charging Your bike comes with a charger inside the white box marked “Charger” for the X, Y, R, E, F, A and current C & S Models. Connect the power cord to the charger. Plug the power cord into a 3-prong outlet, and plug the charger into the charging port of your bike, as shown below.
  • Page 16 Using Pedal Assist To turn ON Pedal Assist mode, press and hold the down arrow on the power button for approximately 3 seconds. The word “PAS off” will disappear on the display screen. Using the Up and Down arrows, you can set Pedal Assist from 0 to 5 speed modes. 1 is the slowest and 5 is the fastest.
  • Page 17 Note: You can remove the battery from the rear rack case to charge it. Activating Head and Tail Lights: To turn On and Off the head and tail lights, simply press and hold the Up arrow on the power button for approximately 3 seconds until you see the display light up. Note: Nm stands for “Newton Metre”.
  • Page 18 Step 3. Lift the kickstand up so that it does not get in the way when folding. Step 4. Push the red button shown below and then pull the black lever. Step 5. Pull the bike from the other side of where the red latch is located, to fold the bike and gently rest on the ground.
  • Page 19 BATTERY CHARGING IMPORTANT SAFETY INFORMATION AND WARRANTY DETAILS ***Consumers must always charge his/her battery every 2-3 weeks when not in use. EBC strongly recommends that after 2 years, customers send their batteries to EBC for service or replacement. ***Use a regular wall outlet to charge your battery. Do not use any other type of outlet, such as an RV outlet or a converter or an inverter, or any other charger not recommended by EBC.
  • Page 20 Remember: Charge the battery immediately after a long ride, shut off the power. In periods of non use, be sure to charge the battery every 2-3 weeks. P A G E |...

  • Page 21: General Safety

    GENERAL SAFETY When operating your bike, it is critical that you know how to properly care for each part or your bike as well as your whole bike. Please ensure you have familiarized yourself with all aspects of your bike functions and operations before riding it – ESPECIALLY on the open road with other traffic.

  • Page 22: Use - Beach Cruiser

    USE – BEACH CRUISER Electric Bike Company bikes are designed to be ridden on paved roads or surfaces only. The bike is not designed to withstand off-road conditions or uneven terrain. EBC assumes no liability for any accident, injuries, or property damage incurred as a result of rider’s use or misuse of EBC bicycles, including any damages resulting from or arising out of off-road usage.

  • Page 23: Retrofitting

    RETROFITTING Never retrofit EBC bikes with any bike components that are not approved in writing by EBC. This includes tires and tubes. EBC Bikes are fitted with tires appropriate for e-bike use – never use any other tire unless approved by EBC in writing. Serious Injury and even death can result in unauthorized retrofitting.
  • Page 24 rider had worn an appropriate helmet. FAILURE to wear a helmet when riding may result in serious injury or death. P A G E |...

  • Page 25: Mechanical Safety Check

    MECHANICAL SAFETY CHECK Check the condition of your Electric Bike before every ride. Make sure no nuts, bolts or fixings are loose, and pay particular attention to the axle, nuts and handlebar stem. Make sure the tires are correctly inflated with the recommended air pressure, which can be found on the rim of every tire.

  • Page 26: Warning: A Special Note To Parents

    WARNING: A SPECIAL NOTE TO PARENTS As a parent or guardian, you are responsible for the safety of your adolescent when riding a bicycle. To maximize the safe use of the bicycle by an adolescent, EBC strongly advises you to read this Manual in its entirety, and practice the following precautionary guidelines: Understand and obey not only the applicable local motor vehicle, bicycle and traffic laws, but also adhere to common sense rules of safe and responsible bicycling.

  • Page 27: Riding Your Ebc Bike/Operating Procedures

    ZIP CORD on the left side of the battery pack. All other models (R, X, Y, E, F, A, and current model C & S) come with an external charger inside the white box marked “charger”. Connect the power cord to the charger.
  • Page 28 complete, unplug the cord from the wall and give the cord a quick tug pulling straight out from the battery pack a couple of inches and then release tension allowing the cord to retract into the battery pack. Note: It is best to keep hanging on to the cord as it goes back into the battery pack to ensure it recoils smoothly and properly.

  • Page 29: Battery Position On Bike

    Water damage is not covered under this warranty. Battery Warranty: EBC offers a 2 year warranty against manufacturer defects (see Warranty section), but if the consumer fails to charge the battery regularly and it goes dead overtime – the consumer will not be able to recharge him or herself. Consumers will either need to purchase a new battery or send the battery back to EBC for repair.
  • Page 30 The key does not have to be in to operate the bike. For model C, S, X, A, and Y, your battery comes with a Master ON/OFF Switch. Depending on different models, the switch is located at different places. The Master switch must be turned on in order for the battery to operate.

  • Page 31: Operating Your Bike Through Your Lcd Display

    After 15 minutes of non-use, the battery management system “BMS” automatically turns off by itself for safety reasons and to save energy. To turn back on, toggle the master switch again. Be sure to turn the power switch off when the bicycle is not in use or is recharging by clicking the battery switch to the "O"...

  • Page 32: Quick Start Guidelines For Using Pedal Assist

    UP Button Power ON/ OFFButton DOWN Button Battery Capacity Indicator Brake sensor activity Back and front lights Temperature Riding Speed Pedal Assist Power Level Motor Power Single Trip Time Trip Distance Total Trip Time Total Distance For advanced LCD programming and/or instructions on changing your settings, please refer to the LCD8 Manual which can be found on the EBC website under “User Manuals”.

  • Page 33: Activating Head And Tail Lights

    Using the UP and DOWN arrows you can set Pedal Assist from ZERO through 5 speed modes. One (1) is the slowest and Five (5) is the fastest. With Pedal Assist mode ON, the motor will now turn on when you begin pedaling, and you will not need to use the throttle.
  • Page 34 o State of your Battery Charge o Mode Setting: the bike will use less power in pedal assist mode due to the required contribution of the rider o Tire inflation pressure o Adjustment of the wheel bearings and brakes: tight bearings or a dragging brake will adversely affect range o Rider Weight o The speed at which you travel, and local wind conditions.

  • Page 35: Pedal Assist Mode - Detailed Instructions For Use

    PEDAL ASSIST MODE – DETAILED INSTRUCTIONS FOR USE Your Electric Bike Company bike LCD control screen monitors pedal assist, speed, odometer, trip distance, riding time, and battery energy level. To turn the LCD control screen on, make sure the battery is fully inserted and the on/off switch is turned on.
  • Page 36 Standard Specification Values: MODEL C&S MODEL X MODEL Y&M MODEL R LIM (MXS Speed) DIM (Wheel 27.5 Size) UNIT 3 (MHP/F) 3 (MHP/F) 3 (MHP/F) 3 (MHP/F) 2 – 32 2 – 32 2-32 2-32 P A G E |...
  • Page 37 Press the power button (top button) once while the meter is on to turn on the backlight, as well as the integrated front and rear lights on the Electric Bike Company. Press and hold it for 3 seconds once more to turn the lights and backlight off.
  • Page 38 The bars are on an indicator that displays the amount of power that is being drawn from the battery. The more bars that are displayed, the more battery power is being used to power the e- bike. After 5 minutes of inactivity, the LCD Meter will automatically turn off to conserve power. UPGRADED TECH DISPLAY MANUAL Introduction 1.
  • Page 39 Manual Guide Appearance Specifications 1. Rated Voltage: 36V/48V 2. 2. Rated Current: 44.9mA 3. Current Limit: ≤70mA 4. Power-off Leakage Current<1uA 5. Output Current to Controller: 25.1mA 6. Usage Temperature: -20~45°C 7. Storage Temperature: -20~60°C 8. Waterproof Grade: IP65 9. Storage Humidity:30%-70% Functions 1.
  • Page 40 4. Indicate motor output power (Including digital and graphical). 5. Indicate mileage (Including trip and ODO). 6. Walk assist control and indicator. 7. Light witch control and indicator. 8. Battery Details (Including CAN communication with battery). 9. Error code logs and indicates. 10.
  • Page 41 3. Fix the remote in a suitable position on the handlebar. Then adjust the angle of the auxiliary switch to make it easier to watch and use when riding. (Applied to outer diameter of 22.2mm.) Display Area 1. Battery Power Indicator 2.
  • Page 42 9. Motor Information 10. Motor Temperature Indicator 11. Distance Range 12. ODO 13. Display Mode Select Remote Definition Three buttons including “+”, “-”and “on-off” Operation “Long press>2S” referred to as “long press” “Short press<0.5S”referred to as “press”. 1. Power On/Off: Long press “on-off”...
  • Page 43 2. PAS Level Press “+” or “-” to change the PAS level after display starting up. Motor output power is different under different levels. The default levels range is 1-5, and will be set under class 1 when the display starts up. 3.
  • Page 44 6. Turn Light Signal: Turn on signal light, corresponding indicator flashing. 7. Main interface display mode: Long press “+” and “-” at the same time to enter settings, press “+” or “-”to select “User” and press” on-off” to confirm, then press “+” or “-”to select different modes.
  • Page 45 8. Battery Power: The battery power indicator is as the following by percentage: Settings Long press “+”and “-”at same time to enter settings, press “+”or “-”to select “User”、 “Param” or “Other”, press“on-off”to enter submenu, select and press “Exit”to quit submenu,Long press “+”and “-”at same time to quit setting interface. | P A G E...
  • Page 46 P A G E |...
  • Page 47 Error Code | P A G E...

  • Page 48: Hand Throttle Control

    HAND THROTTLE CONTROL When the pedal assist mode is set to "0", the pedal assist function does not engage, and the throttle will accelerate the bike forward. The throttle control is operated on the right-hand side. You control the throttle by pushing on the thumb attachment. The farther the throttle switch is from its resting position, the more power is delivered to the motor to accelerate the bike.
  • Page 49 brakes being applied. This is normal. Make sure that the brake lever does not contact the handlebar when full hand pressure is applied. If this occurs, the brakes must be adjusted by increasing the tension on the cable. Hydraulic Brakes must be bled properly and by a certified bike mechanic – please service and maintain your brakes every 500 miles or every 6 months or whenever necessary.

  • Page 50: Electric Bike Service And Maintenance Guidelines

    "bed in". The service must include spoke tensioning for both front and rear wheels. If you have any questions, issues, or concerns please call the ELECTRIC BIKE COMPANY at (949) 264-4080. Do not ride a bike you suspect may not be functioning fully.
  • Page 51 style to geographic location. Consult EBC or your local EBC dealer for help in determining your maintenance requirements. Many Bicycle service and repair tasks require special knowledge and tools. Do not begin any adjustments or service on your bicycle until you have learned from EBC or your local EBC dealer how to properly complete them.

  • Page 52: Torque Specifications

    TORQUE SPECIFICATIONS Correct tightening of the torque of threaded fasteners is very important to your safety. Always tighten fasteners to the correct torque. Bolts that are too tight can stretch and deform. Bolts that are too loose can move and fatigue.

  • Page 53: Maintenance

    Rear Derailleur Cable Pinch Bolt 35-45 4.0-5.1 Rear Derailleur Mount Bolt 70-86 7.9.-9.7 Shift Level (MTB thumb-type) 22-26 2.5-2.9 Rack Area Bicycle Rack to Frame 88.5 Wheel Area Wheel Axle Nuts to Frame 266-310 30-35 Brakes Brake Caliper to Frame/Fork Brake Lever to Handlebar Brake pad to caliper 18-27...
  • Page 54 first used and may require readjustment by your dealer. Your Mechanical Safety Check (below) will help you identify some things that need readjustment. Even if everything on your bike seems to be in working order, it is best to take your bike back to EBC or to your local EBC dealer periodically for check-ups.
  • Page 55 o Squeeze each adjoining pair of spokes on either side of each wheel between your thumb and index finger. They should feel the same. If any spokes feel loose, have your dealer check the wheel for tension and trueness. o Check the tires for excess wear, cuts or tears. If you are unsure whether your tires are worn or damaged, ask your dealer, who can replace them if necessary.

  • Page 56: Bike Riding - General Safety

    BIKE RIDING - GENERAL SAFETY Riding any bicycle, including electric bikes, carries certain risks and caution must always be exercised. The following is a list of general bicycle safety rules and best practices that you should always comply with in order to maximize the safety of your ride: 1.
  • Page 57 8. Wear proper attire, including bright clothing, protective glasses, and sturdy shoes. Never wear a loose-fitting dress or long dress when riding – it can get caught in the moving parts of the bike and cause serious injury or even death. 9.
  • Page 58 when extremely tired. Each of these conditions increases the risk of accident. 16. Always bring some form of identification when riding. 17. Yield right of way to pedestrians and animals. 18. Signal with voice or bell when passing. 19. Walk your bike up or down access ramps or whenever you feel uneasy, unsure or unsafe. 20.
  • Page 59 reflectors is dangerous and may result in serious injury. 26. Check reflectors and their mounting brackets regularly to make sure that they are clean, straight, unbroken, and securely mounted. Have EBC or your local EBC dealer replace damaged reflectors and straighten or tighten any that are bent or loose. 27.

  • Page 60: Additional Safety Measures For Riding Electric Bikes

    ADDITIONAL SAFETY MEASURES FOR RIDING ELECTRIC BIKES Because electric bikes are faster and heavier than normal bicycles, they require extra caution and care while riding. Failure to heed the following safety instructions could lead to a crash, injury, or death. 1.
  • Page 61 Remember that all the information in this manual referring to bicycle safety also applies to your electric bike. | P A G E...

  • Page 62: Checklist: Before You Ride Your Ebc Bike

    CHECKLIST: BEFORE YOU RIDE YOUR EBC BIKE Important Information about Your Bike Components and Accessories In order to ensure maximum safety, the following is a description of the exercises you should go through prior to riding your EBC bike. This section will also describe the various components to your EBC bike, including their proper use and maintenance.

  • Page 63: Brake Controls And Features

    extra care in becoming familiar with the brakes. Exercise care in touching the rotator or the calipers. Disc rotors have sharp edges, and both rotors and calipers can get VERY hot. Your EBC bike is equipped with Hydraulic Disc brakes – to maintain the warranty and safety of the bike, a qualified mechanic or dealer must repair, replace and maintain your brakes.

  • Page 64: Tire And Wheel Safety

    environments, until you feel comfortable with your ability to control your bicycle speed. Never move the shifter while pedaling backwards. This could jam the chain and cause serious damage. Tire and Wheel Safety: Ensure both front and back wheels are securely fastened – and if you do not know how or what this is –...
  • Page 65 the correct clamping force that safely secures the wheel. Ask a bike mechanic to instruct you in correct wheel removal and installation and ask him to give you any available manufacturers instruction. Riding with an improperly secured wheel can allow the wheel to wobble or fall off the bike, which can cause serious injury or death.

  • Page 66: Bike Fit

    on the side wall of all tires. Use a reliable tire air pressure gauge to check for proper inflation before every ride. At the same time, inspect tires for excessive war and cracks. Replace tires if necessary. o Inner Tube of Tire: We highly recommend that you carry a spare inner tube when you ride ▪...

  • Page 67: Stem, Handlebars, Ends And Grips

    Proper Frame Fit: (For models with a top tube) Rider must be able to straddle the bicycle with at least 1 inch (25.4mm) clearance above the top tube standing as illustrated. Stem, Handlebars, Ends and Grips: Ensure that the stem and handlebars are properly fastened. Also look for any cracks or fatigue.
  • Page 68 On some bicycles, changing the stem or stem height can affect the tension of the front brake cable, locking the front brake or creating excess cable slack which can make the front brake inoperable. IF the front brake pads move in towards the wheel rim or out away from the wheel rim when the stem or stem height is changed, the brakes must be correctly adjusted before you ride the bicycle.

  • Page 69: Bolts And Nuts

    Bolts and Nuts: Check the condition of the bolts and nuts on your bike before EVERY RIDE – bolts and nuts will come loose, so it is important to check the appropriate attachment of every nut and bolt. Correct tightening force on fasteners, nuts, bolts, and screws is extremely IMPORTANT –...
  • Page 70 Loosen the seat clamp. ▪ Raise or lower the seat post in the seat tube (ensure the sleeve is all the ▪ way down and snug inside the seat tube). Make sure the saddle is straight fore and aft. ▪ Make sure the sleeve is all the way down and snug and level with the ▪...

  • Page 71: Pedals

    tightened saddle adjusting mechanism will allow no saddle movement in any direction. Periodically check to make sure that the saddle adjusting mechanism is properly tightened. Some people have claimed that extended riding with a saddle which is incorrectly adjusted, or which does not support your pelvic area correctly can cause short term or long-term injury to nerves and blood vessels, or even impotence.

  • Page 72: Part Ii: Introduction To And Safe Use Of Your Electric Components

    feel the bike is not performing properly, consult EBC, your local EBC dealer or a qualified bike mechanic. PART II: Introduction to and Safe Use of Your Electric Components WARNING: At no time should you make any modifications to your bikes’ electrical systems unless they are explicitly approved by the manufacturer in writing.

  • Page 73: Battery: Important Safety Warnings

    immediately and remain off as long as a brake lever is depressed. Caution: The cable of your disconnect-switch can be cut, come loose or malfunction – so always perform a check before you ride. Be sure to depress both brakes in an emergency or when you need the motor to disengage. Battery: Important Safety Warnings Our EBC batteries are of the highest quality.

  • Page 74: Internal Battery Charging

    internal charger. o EBC batteries are equipped with a five-minute sleep function. If no activity is detected, the bike will go into “stasis” mode to conserve battery power. Simply cycle the bike off then on again to reactivate the battery. o The rated output capacity of the battery is measured at 77 degrees Fahrenheit.

  • Page 75: After Charging

    o Charge in a well-ventilated area. Keep away from flames and sparks. o Avoid any contact with water or other fluids while charging. If the battery, charger, or any connections become wet, immediately unplug the charger and thoroughly dry all components. o Never use the internal charger after riding in the rain –...

  • Page 76: Troubleshooting

    be red/orange when the battery is charging and will turn green when fully charged. o Avoid subjecting the battery to high temperatures, such as directly under the sun, for prolonged periods of time. Recharge the battery before it becomes completely discharged. Completely discharging will reduce the numbers of recharging cycles during the battery's life and limit the capacity.
  • Page 77 of outlet, such as an RV outlet or a converter or an inverter, or any other charger not recommended by EBC. Failure to comply with these instructions could lead to catastrophic consequences, including but not limited to battery malfunction, sparking, explosion or a battery fire.
  • Page 78 turning it off. Be sure to turn on and charge your battery every 2-3 weeks to ensure it never completely loses its charge. The battery will get hot to the touch when charging, which is normal; however, if you smell or see any smoke – turn the battery and charger off and unplug anything attached to the battery.
  • Page 79 flames. Avoid long-term exposure to direct rays from the sun. Protect the battery from materials that may contaminate the charge port or the output port, such as dirt and sand; the ports may be difficult or impossible to clean out. Never subject the battery to intense physical shock or severe vibrations.
  • Page 80 The fuse is designed to protect the battery. If the fuse blows, there will be no power to any of the electrical components powered by the battery. You can replace the fuse with a standard automotive fuse or contact Electric Bike Company customer service for a replacement part at info@electricbikecompany.com...
  • Page 81 WARNING: Do not modify or attempt to repair the electrical system of your E-bike, including the battery, charger, motor, and controller. Tampering with these components can create a serious risk of fire, electric shock, or personal injury. Repairs to the electrical system should only be performed by a qualified E-bike technician.

  • Page 82: Appearance And Care

    APPEARANCE AND CARE Periodically clean your EBC bike with a damp cloth. Do not spray your bike with a water hose to avoid electrical issues. Store your bike in a dry, sheltered area away from the direct sunlight or a wet or damp environment. It is also recommended to apply chain lube (such as Tri-Flow or ProLink) to the drivetrain of your bike when you clean it or wipe it down to keep it in good running condition.
  • Page 83 still centered with respect to the frame or fork. Spin the wheels and observe the gaps between the frame and tire and between the brake pads and the rim sides. 5. If the width of the gap has changed markedly and you have no way to true the wheel at your location, you will need to release the rim brake pads without touching them.
  • Page 84 9. Confirm the saddle is not out of alignment, using the top tube or the bottom bracket shell as a reference. If necessary open the clamp, realign the saddle and re-tighten the clamp. 10. Let your bike bounce on the ground from a low height. If there is any rattling, see where it comes from.

  • Page 85: Troubleshooting

    TROUBLESHOOTING If your Electric Bike Company Bike is not working, check the Quick Disconnect Fittings to make sure they did not come loose or unplugged. There are 5 total colored Quick Disconnect Fittings to check: Throttle –Yellow Left Brake Lever – Red Right Brake Lever –...
  • Page 86 For any additional troubleshooting help, refer to the Customer Help page at www.electricbikecompany.com or contact your local Electric Bike Company dealer. “PLEASE SAVE THESE IMPORTANT SAFETY INSTRUCTIONS.” P A G E |...

  • Page 87: Electric Bike Faqs

    Q. Can I ride up hills and against strong headwinds on my EBC Bike? A. Yes. One of the main advantages of cycling on an Electric Bike Company Bike is that it literally flattens hills and increases your average speed when tackling inclines and headwinds.
  • Page 88 Q. What happens when I use the brakes under powered assistance? A. All our bikes are equipped with brake levers that have a built-in safety switch that automatically cuts off the motor power under normal braking conditions. This not only ensures a safe un- powered stopping feature, but also protects the motor under braking conditions so that it isn’t working against the brakes.
  • Page 89 and keep the battery safe. | P A G E...

  • Page 90: The Lifespan Of Your Electric Bike And Its Components

    THE LIFESPAN OF YOUR ELECTRIC BIKE AND ITS COMPONENTS Nothing lasts forever, including your electric bike. When the useful life of your bike or its components is over, continued use is hazardous. Every bicycle and its components have a finite, limited useful life. The length of that life will vary with the construction and materials used in the frame and components;...

  • Page 91: Warranty Information

    WARRANTY INFORMATION Your warranty is contained below. Please be sure to read the warranty in its entirety and register for your warranty on the EBC website at https://electricbikecompany.com/registration- warranty-return/. YOU MUST REGISTER YOUR ELECTRIC BIKE WITH EBC WITHIN 30 DAYS FOR WARRANTY TO BE VALID Like any mechanical device, a bicycle and its components are subject to wear and stress.
  • Page 92 workmanship for 2 years or 24 months. The defective product will be replaced or repaired if met under certain pre-conditions. The first month of the warranty is covered free of charge, the remaining months are covered under a pro-rated cost. The warranty period for a battery is calculated from the original battery purchase date.

  • Page 93: Limitations On Warranty

    Water damage is not covered under this warranty. LIMITATIONS ON WARRANTY: THIS IS ELECTRIC BIKE COMPANY’S EXCLUSIVE WARRANTY, NO PARTY IS GRANTED EXPRESS OR IMPLIED AUTHORITY TO CHANGE OR ANNUL THIS WARRANTY IN ANY MANNER, IMPLIED WARRANTIES INCLUDING THAT OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY, EBC DISCLAIMS ANY LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
  • Page 94 losses, whether based on contract, warranty, negligence, product liability, or any other theory. EBC's liability hereunder is expressly limited to the repair or replacement of Bikes or component(s) or at EBC's sole discretion, to the net amount paid to the original retail Purchaser.
  • Page 95 Damages resulting from failure to follow instructions for the Use and Warnings as provided in the Operator's Manual Damages resulting from improper care or use of the battery or charger Installation of components, parts, or accessories that are not originally intended for or compatible with the EBC bicycle as sold Under performance of the battery after being fully charged and discharged more than 500 times...

  • Page 96: Terms And Conditions Of Purchase And Use

    TERMS AND CONDITIONS OF PURCHASE AND USE Electric Bike Company has agreed to sell EBC bicycle(s) and/or other bike accessories, either directly or through a third party affiliate/retail dealer to Purchaser as reflected in the attached sales invoice. (Electric Bike Company and any relevant third party affiliate/retail dealer will be referred to herein collectively as “EBC.”) EBC and the Purchaser shall be...
  • Page 97 I agree and acknowledge that anyone with serious medical conditions should not ride an electric bike. I agree and acknowledge that no one, including myself, should ride an electric bike while under the influence of alcohol or drugs, including prescription medications, or while otherwise incapacitated.
  • Page 98 EBC takes no responsibility for battery theft or tampering that may occur when my battery is left on my bike in public and unattended. Important Update to EBC Battery Repair Policy: At Electric Bike Company, customer safety and satisfaction are our top priorities. After careful consideration, EBC has decided to change its battery repair process to better serve you and ensure the highest safety standards.
  • Page 99 EBC customer service team at (949) 264-4080. I agree and understand that if I own/have purchased a legacy Model C or S, that I will not use an external charger to charge the battery using the small charging port located underneath the battery without prior approval from EBC.
  • Page 100 Manual and within the manuals accompanying the various components of the EBC bicycle, access to which have been provided to me by EBC under the website “Contact Us” page in the “Customer Resources” section. I agree, acknowledge and understand that a helmet is an important safety accessory, and that I should wear a helmet, with the straps adjusted properly and fitted snugly to my head, at all times while operating my EBC e-bike.
  • Page 101 Binding Arbitration Clause: The Parties agree that any dispute, controversy or claim arising out of or relating to this Contract or as a result of the use of EBC bicycle(s) and accessories; including warranty claims, defective product claims, physical injury claims, property damage claims and/or whether any of the aforementioned claims are arbitrable, will be referred to and finally determined by arbitration.

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