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MDHearing NEO XS User Manual

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User Manual
NEO XS Hearing Aids • Series R

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Summary of Contents for MDHearing NEO XS

  • Page 1 User Manual NEO XS Hearing Aids • Series R...

  • Page 2: Fda Warnings

    FDA Warnings WARNING: If you are younger than 18, do not use this. You should go to a doctor, preferably an ear-nose-throat doctor (an ENT), because your condition needs specialized care. Over-the-counter hearing aids are only for users who are age 18 or older. This OTC hearing aid is for users who are 18 and older.
  • Page 3 WARNING: When to see a doctor If you have any of the problems listed below, please see a doctor, preferably an ear-nose-throat doctor (an ENT). • Your ear has a birth defect or an unusual • You get really dizzy or have a feeling of shape.
  • Page 4 WARNING: This hearing aid should not cause pain when inserting it. Remove this device from your ear if it causes pain or discomfort when you insert or place it. To try again, make sure to follow the instructions. If you feel pain or discomfort again, contact the manufacturer. If your pain or discomfort doesn’t go away, contact your hearing healthcare professional.
  • Page 5 Caution: This is not hearing protection. You should remove this device if you experience overly loud sounds, whether short or long-lasting. If you’re in a loud place, you should use the right kind of hearing protection instead of wearing this device. In general, if you would use ear plugs in a loud place, you should remove this device and use ear plugs.
  • Page 6 If you try this device and continue to struggle with or remain concerned about your hearing, you should consult with a hearing healthcare professional. MDHearing has a team of U.S.-based licensed audiologists and hearing specialists ready to assist by phone, email, text, and video sessions.
  • Page 7 Note: Tell FDA about injuries, malfunctions, or other adverse events. To report a problem involving your hearing aid, you should submit information to FDA as soon as possible after the problem. FDA calls them “adverse events,” and they might include: skin irritation in your ear, injury from the device (like cuts or scratches, or burns from an overheated battery), pieces of the device getting stuck in your ear, suddenly worsening hearing loss from using the device, etc.

  • Page 8: Table Of Contents

    Troubleshooting ....35 NEO XS Diagram....13 Warranty &...

  • Page 9: We're Here To Help

    Our U.S.-based team of licensed audiologists and hearing specialists are the heart and soul of MDHearing. They’re here to guide and assist you with any questions you may have. To help our professionals improve your experience and provide the most accurate advice, take our free online hearing test at www.MDHearingAid.com/hearing-test.

  • Page 10: Introduction

    Congratulations With the NEO XS, you are back in control of the sounds around you—thanks to digital, rechargeable technology paired with user-adjustable settings. Please read this User Manual in its entirety before using your new hearing aids. Practice and patience are important as your brain relearns how to hear.
  • Page 11 Superior in quality of sound, ease of use, and best value. Thank you for restoring my confidence. — Loren B.

  • Page 12: Package Contents

    Package Contents b) Charging Case Case a) Hearing Aid(s) (found inside of charging case) Medium Dome Cord and Power Adapter...
  • Page 13 c) Cleaning Tool e) Wax Guards/Tools (x8) New Wax Guard d) Oval Domes Small Large Removal End *Contents will vary depending on quantity ordered.

  • Page 14: Neo Xs Diagram

    NEO XS Diagram 1) Volume and Program Button 2) Charging Contacts 3) Removal String 4) Microphone 5) Oval Dome (size medium) 6) Wax Guard Hearing Aid Dimensions: Vertical Diameter - 11mm, Length - 15mm...
  • Page 15 In-The-Ear vs. Behind-The-Ear The NEO XS is an in-the-ear style of hearing aid. Due to differences in the size and shape of ear canals, NEO XS may not work for you. Hearing aids that do not fit properly can cause discomfort in your ears and poor sound quality.

  • Page 16: Quick Start Guide

    Quick Start Guide If you have a pair of hearing aids, first identify the left and right aid (your hearing aids can be found inside the charging case). Hearing aids are fit, and may be tuned, differently for each ear. Therefore, they should not be swapped. Your left hearing aid has an “L”...

  • Page 17: Charging Information

    Step 1: Charge a) Plug the charging case and USB cord into a standard outlet. LED 3 will turn blue to indicate charging, and green to indicate fully charged. b) Drop the hearing aid(s) in the charging case with the removal string in the well. The left hearing aid should be placed in the left side of the charging case, and the right hearing aid in the right side.
  • Page 18 Charging Case LEDs LED 1 LED 2 The charging case has three LED lights indicating the LED 3 charging status of the hearing aids and charging case. When the charging case is plugged into an outlet, the LED lights will remain solid blue to indicate charging, or solid green to indicate fully charged.
  • Page 19 When Case is Plugged In Charging LEDs 1, 2, 3 Solid blue Fully charged LEDs 1, 2, 3 Solid green When Case is Unplugged & Lid is Opened or Closed Charging LEDs 1, 2, 3 Solid blue for 15 seconds, then off Fully Charged LEDs 1, 2, 3 Solid green for 15 seconds, then off...
  • Page 20 Charging Information/Battery Life The charging case can fully charge the hearing aids up to 6 times without being plugged in. It takes about 2 hours to fully charge the hearing aids. It takes about 3 hours to fully charge the case. On average, a full charge of the hearing aids lasts approximately 18 hours.

  • Page 21: Turning On/Off

    Low Battery Warning When the hearing aid battery is low, a series of 3 slow beeps repeats every minute until it fully depletes. On/Off Control The hearing aid will automatically turn off when placed in the charging case, and turn on when removed from the charging case.

  • Page 22: Inserting/Removing From Ear

    þ Step 2: Place In Ear a) IMPORTANT: Prevent the dome from coming ý off in your ear. Always verify the dome is pushed all the way on the hearing aid before inserting. You should be able to see the white wax guard through the opening on the tip of the dome.
  • Page 23 c) Gently pull your ear outwards and push the hearing aid into the ear canal, following the natural curve of your ear canal. IMPORTANT: Prevent the aid from going too far into your ear canal. The aid will come to a natural stopping point in your ear.

  • Page 24: Settings

    Step 3: Settings The NEO XS uses a multi-function push button that serves as both the volume control and program control. • Change volume: Press and quickly release. • Change program: Press for 3 seconds and release. If you would like help fitting your NEO XS, please...
  • Page 25 Volume Control Volume Settings Max. Step 9 27 dB To change volume, press and quickly release the button. Step 8 24 dB There are 9 volume settings (increasing 3dB with Step 7 21 dB each step). On first use, the volume starts on step Step 6 18 dB 3 (9dB) and can increase 6 steps to approximately...
  • Page 26 Program Selection To change programs, press the button for 3 seconds and release. Low-pitched beeps indicate a program change. Experiment with the different programs at various volumes to find what combinations work best for you. Please note: When the hearing aid is turned off and back on, it will delay 5 seconds before providing any sound.
  • Page 27 Program Beeps Best For Watching TV and time with family at home. Both 1. Quiet 1 beep low and high pitched hearing loss. Time with friends, church, small group meetings, 2. Social 2 beeps or hearing loss in the higher pitches. Large crowds, cafes, traffic, nature sounds, high 3.

  • Page 28: Care & Cleaning

    Care and Cleaning Daily Cleaning: Use the cleaning tool brush to remove dust, earwax, or other debris from the dome, wax guards, buttons, and microphone. The hearing aid body can be cleaned with a dry soft cloth. Do not use water, alcohol, or other liquid agent to clean the hearing aid as it may damage it.

  • Page 29: Ordering Parts & Protection

    Over time, these items wear out, affecting both fit and sound quality. Regular replacement will keep your hearing aids sounding and feeling like new. If you’d like to protect your hearing aids beyond the 1-year warranty, MDHearing offers the MDShield ™...

  • Page 30: Replacing Parts

    The hearing aids come assembled with medium-sized oval domes. If these do not work for you, experiment with the small and large domes in your MDHearing box to find the best fit. Domes are not left and right ear specific. However, the domes have a slight curve, which should follow the curve of the hearing aid when assembled.
  • Page 31 New Wax Removal (underneath the dome). Guard The replacement wax guards in your MDHearing box come inside of a small case. Each tool has two ends: one for removal and one with the new wax guard. See page 32 for how to replace the wax guard.
  • Page 32 Replacing Domes a) Remove dome: Hold the hearing aid with one hand and pinch the dome with the other hand. Twist back and forth while pulling to remove. b) Attach dome: Push new dome over the ridge on the tip of the hearing aid. IMPORTANT: Always verify the dome is þ...
  • Page 33 Replacing Wax Guards a) Remove: Open the wax guard case and select a new wax guard tool. Insert the removal end of the tool into the used wax guard and pull it out. b) Insert: Gently push the new wax guard (found on the other end of the tool) into the hole until the outer ring lies flush with the outside of the receiver.

  • Page 34: Tips For Optimal Performance

    Tips for Optimal Performance • Avoid physical shock, such as dropping it on the floor. • Store in a cool dry place, such as a hearing aid dehumidifier. • For maximum battery life, charge the hearing aid until it is fully charged with each charge.

  • Page 35: Using The Telephone

    Using the Telephone Set the hearing aid on program 1 and use the phone as you normally would. If whistling (feedback) occurs, you may need to hold the phone’s speaker a little further away from your ear/the hearing aid microphone, or make slight adjustments to the volume until you find what works best for you.

  • Page 36: Troubleshooting

    Troubleshooting Issue: Intermittent or Feedback/ Weak or distorted sound whistling no sound Adjust volume Charge NEO XS Use dehumidifier Clean ear canal Clean dome/wax guard Change dome/wax guard...
  • Page 37 Sound is distorted or intermittent. • Trapped moisture may be distorting the • Turn the volume up to maximum and sound. Use a hearing aid dehumidifier cup the hearing aid in your hand. If it overnight. whistles, the hearing aid is working and wax may be blocking your ear canal.
  • Page 38 Device makes a whistling sound. • Whistling (feedback) occurs when • Lower the volume. amplified sound returns to the • Wax or debris can cause whistling. Clean microphone and is re-amplified. the dome, wax guard, and ear canal. • Most hearing aids whistle when not Replace dome and wax guard if they inserted properly.
  • Page 39 Device has weak or no sound. • Trapped moisture may be distorting the • Turn the volume up to maximum and sound. Use a hearing aid dehumidifier cup the hearing aid in your hand. If it overnight. whistles, the hearing aid is working and wax may be blocking your ear canal.

  • Page 40: Warranty & Replacements

    Warranty and Replacements The MDHearing NEO XS is covered against defects in materials and workmanship for one (1) year from the date you receive your order. If our examination determines that the unit failed to work due to parts, materials, or workmanship, we will repair or replace it for free.

  • Page 41: Return Policy

    Return Policy Your satisfaction is guaranteed. If you are not satisfied with your MDHearing NEO XS, you have 45 days from the date of delivery (as reported by shipment tracking) to return for a full refund. We are unable to honor return/refund requests for accessories.

  • Page 42: Mailing Guidelines

    Mailing Guidelines Returns & Replacement Facility: DO send: • The hearing aid(s), charging case, and original box in a mailer MDHearing DON’T send: 650 W Lake St #120 Chicago, IL 60661 • Hearing aid accessories (domes, wax guards, etc.) Do not mail to this address without contacting customer...

  • Page 43: Transport And Storage Conditions

    Transport and Storage Conditions During transport or storage for a long period of time, the temperature should not exceed the limit values of 14° to 158° Fahrenheit (-10° to 70° Celsius). During transport or storage for a long period of time, the relative humidity should not exceed the limit values of 10% to 60%.

  • Page 44: Warning To Hearing Aid Dispensers

    Warning to Hearing Aid Dispensers A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions: •...
  • Page 45 Stop using the MDHearing NEO XS and consult a physician if: • Hearing in one or both ears worsens. • Ear becomes occluded with excessive ear wax. • Hearing does not improve. • You develop an infection of your ear or ear canal.

  • Page 46: General Warnings

    General Warnings This product may help you hear better • Feel the hearing aid is not providing enough amplification even at the highest volume if you: setting. • Strain to follow conversations when others don’t, especially in noisy places. To prevent hearing damage: •...
  • Page 47 • The battery is built-in and cannot be replaced. Hazard Warnings Use of other batteries may present a risk of fire, • In the unlikely case that any parts remain in the explosion, or chemical burn. ear canal after the removal of the hearing aid, contact a physician immediately.
  • Page 48 • Hearing aids may fail suddenly without prior X-ray, MRI, CT, PET Scanning, Electro- warning (e.g. in case of a defect or an empty therapy battery), particularly in situations where you’re • Hearing aids must NOT be exposed to strong required to hear acoustic warning signals, e.g.

  • Page 49: Technical Specifications

    Technical Specifications MAX OSPL90 108 dB SPL HF Average OSPL90 104 dB SPL HFA Full-on Gain 24 dB Frequency Range 250–5,000 Hz Total Harmonic Distortion @500 Hz Total Harmonic Distortion @800 Hz Total Harmonic Distortion @1600 Hz Equivalent Input Noise 23 dB Latency Value <15msec...
  • Page 50 Your Serial Number Please retain your hearing aid serial numbers for your records. Your NEO XS serial number can be found on the side of the hearing aid near the tip (under the dome). Serial Number(s): Serial No.

  • Page 51: Notice Of Cancellation

    A SIGNED AND DATED COPY OF THIS CANCELLATION NOTICE OR ANY OTHER WRITTEN NOTICE, OR SEND A TELEGRAM, TO MDHEARING, 650 W LAKE ST #120, CHICAGO, IL 60661 NO LATER THAN MIDNIGHT OF THE 45TH DAY AFTER THE DATE OF DELIVERY AS REPORTED BY SHIPMENT TRACKING. “I HEREBY CANCEL THIS TRANSACTION,”...
  • Page 52 MDHearingAid.com 800-918-3914 v 10.24...

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