1. Manuals
  2. Brands
  3. MDHearing Manuals
  4. Hearing Aid
  5. CORE L Series
  6. User manual

MDHearing CORE L Series User Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
User Manual
CORE Hearing Aids • Series L

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the CORE L Series and is the answer not in the manual?

Questions and answers

Related Manuals for MDHearing CORE L Series

Summary of Contents for MDHearing CORE L Series

  • Page 1 User Manual CORE Hearing Aids • Series L...
  • Page 2 Superior in quality of sound, ease of use, and best value. Thank you for restoring my confidence. — Loren B.
  • Page 3 Congratulations With the CORE, you are back in control of the sounds around you, thanks to smart digital technology, paired with personalized settings and user-adjustable controls. Please read this User Manual in its entirety. Practice and patience are important as your brain relearns how to hear.
  • Page 4 We’re here to help. Our U.S.-based team of licensed audiologists and hearing specialists are the heart and soul of MDHearing. They’re here to guide and assist you with any questions you may have. Take advantage of our free one-on-one consultations.
  • Page 5 The customer service has been outstanding. They continue to solve the problem and give solutions. — Joan P.
  • Page 6 Table of Contents...

  • Page 7: Table Of Contents

    Package Contents ....7 Return Policy ....31 CORE Diagram ....8 General Warnings .

  • Page 8: Package Contents

    Package Contents a) Hearing Aid(s) b) Size 312 Batteries Thin Tubing ComfortTIP ™ c) Cleaning Tool d) Closed Tip(s) Wire Magnet Brush *Contents will vary depending on quantity ordered.

  • Page 9: Core Diagram

    CORE Diagram Tubing Base Microphones Thin Tubing ComfortTIP ™ Volume/Program (push button) Snap End Stabilizer Bar CORE Battery Body Compartment (on/off control) Hearing Aid Dimensions: 1.375” x 0.25” x 0.5” CORE comes assembled for your convenience.

  • Page 10: Quick Start Guide

    Step 1: Insert a new battery into the hearing aids. Step 2: Place the hearing aids on your ears. Step 3: Adjust the settings. Please note: The CORE may be used with the optional MDHearing app to personalize your hearing aids. See the app manual for personalization instructions.
  • Page 11 Identifying Your Left and Right Hearing Aids If you have two hearing aids, they may be tuned differently for each ear and should not be swapped. To identify the left and right hearing aid, hold them upright in each hand with the controls facing you.

  • Page 12: Insert Battery/Information

    Step 1: Insert Battery Battery type: Size 312 zinc-air (brown tab) a) Remove brown adhesive tab to activate battery. Wait one (1) FULL minute for the battery to become fully operational. b) Push nail grip downward to open the battery compartment. With positive ( + ) side of the battery facing up, use the cleaning tool magnet (or your fingers) to insert battery.
  • Page 13 Battery Information Battery Removal: Buttons facing right a) Hold the hearing aid with buttons facing right and open the battery compartment. b) Remove battery with the magnet on your cleaning tool or let battery fall into your hand. Caution! Keep batteries Battery Tips: out of reach from children •...
  • Page 14 Low Battery Warnings A voice prompt indicates “low battery”. Fully You will have about five (5) minutes before closed losing power. On/Off Control The CORE has a two-stage battery door which Slightly functions as the on/off control. open • ON: Close battery door completely. •...

  • Page 15: Place On Ear

    ý Step 2: Place On Ear þ Prevent ComfortTIP from coming off in ™ ear—always verify the tip is pushed all the way on tubing before inserting. a) Hold thin tubing at the stabilizer bar junction. Insert ComfortTIP with gentle pressure into the ear canal.

  • Page 16: Volume & Program Settings

    Step 3: Settings Raises volume & The CORE uses a multi-function push button program or the optional MDHearing app (see the app manual for instructions). • Top of button: Raises volume and program. Lowers volume & • Bottom of button: Lowers volume and program.
  • Page 17 Program Selection Experiment with the different programs at various volumes to find what combinations work best for you. If you need help determining the proper settings, please contact us for a free consultation with one of our licensed hearing professionals at 800-918-3914 or support@MDHearingAid.com. Program Prompts Best For...

  • Page 18: Care & Cleaning

    Care and Cleaning Daily Cleaning: Use the cleaning tool brush to remove dust, earwax, or other debris from the ComfortTIP , buttons, and microphones (found on top and front of the CORE). ™ The hearing aid body can be cleaned with a tissue or soft cloth. Do not use water, alcohol, or other liquid agent to clean the hearing aid as it may damage it.
  • Page 19 Regular Cleaning: Use the cleaning tool wire to remove debris from tubing. a) Remove tubing (see page 22). b) Thread the wire through the tubing base and out of the tip. c) Wipe the end of wire clean and repeat as necessary. d) Reattach tubing to hearing aid body.
  • Page 20 Tips for Optimal Performance • Avoid physical shock, such as dropping it on the floor. • Store in a cool dry place, such as a hearing aid dehumidifier, with the battery compartment open. • For prolonged periods of non-use, remove the battery to prevent corrosion.

  • Page 21: Ordering Parts & Protection

    Regular replacement will keep your hearing aids sounding and feeling like new. If you’d like to protect your hearing aids beyond the 90-day warranty, MDHearing offers the MDShield Protection Plan for total coverage against any accidental ™...

  • Page 22: Replacing Tips & Tubing

    Replacing Parts Tips and tubing are left and right ear specific. ComfortTIPs ™ Left ear tips curve to the left. Right ear tips curve to the right. The hearing aids come assembled with Left Right the open tip. If you experience whistling Left Right at higher volumes, replace the open tip...
  • Page 23 Replacing Tubing a) Remove tubing: Rotate tubing base 90° and slide off. You may experience resistance when removing the tubing for the first time. b) Attach tubing: Gently push new tubing on. c) Make sure tubing base is flush with sides of the hearing aid body when you are finished.
  • Page 24 Replacing Tips a) Remove tip: Hold tubing with one hand and pull ComfortTIP off with other hand. ™ b) Attach tip: Align new ComfortTIP so the vented end is lined up with the stabilizer bar. Push tip over the ridges on the end of tubing. c) IMPORTANT: The tubing end should be visible through the opening of the ComfortTIP.

  • Page 25: Using The Telephone

    Using the Telephone Use program 2 when using the phone. If whistling occurs, make slight adjustments to the volume or try various positions with the phone’s audio output and the hearing aid microphone until you find what works best for you. Audio Output Microphone...

  • Page 26: Troubleshooting

    Troubleshooting Issue: Intermittent or Feedback/ Weak or distorted sound whistling no sound Turn CORE on Adjust volume Replace battery Use dehumidifier Clean ear canal Clean tubing/tip Change tubing/tip...
  • Page 27 Sound is distorted or intermittent. • Trapped moisture may be distorting • Remove tubing from the hearing the sound. Consider using a hearing aid body (see page 22) and turn aid dehumidifier overnight. the volume up to maximum. If it whistles, your hearing aid is working •...
  • Page 28 Device makes a whistling sound. • Whistling (feedback) occurs when • If whistling occurs when raising the amplified sound returns to the volume, you might need more gain microphone and is re-amplified. and should try the closed ComfortTIP (see page 21). •...
  • Page 29 Device has weak or no sound. • Trapped moisture may be distorting • Remove tubing from the hearing the sound. Consider using a hearing aid body (see page 22) and turn aid dehumidifier overnight. the volume up to maximum. If it whistles, your hearing aid is working •...

  • Page 30: Warranty & Replacements

    Warranty and Replacements CORE is covered against defects in materials and The MDHearingAid ® workmanship for 90 days from the date you receive your order. If our examination determines that the unit failed to work due to parts, materials, or workmanship, we will repair or replace it for free.
  • Page 31 • Send ONLY the hearing aid body • Use a small padded envelope • Write RMA number on the OUTSIDE of envelope RMA # MDHearing DON’T send: 650 W Lake St #120 • Carrying case Chicago, IL 60661 • Packing materials •...

  • Page 32: Return Policy

    Return Policy Your satisfaction is guaranteed. If you are not satisfied with your MDHearingAid CORE, you have 45 days to return it for a full refund. ® We are unable to honor return requests after 45 days from the date of delivery as reported by shipment tracking.
  • Page 33 Amount Refunded Delivery with RMA without RMA 1– 45 100% No refund No refund Return Facility: You must contact customer service for an RMA # RMA number before mailing to this address. MDHearing 650 W Lake St #120 Chicago, IL 60661...

  • Page 34: General Warnings

    General Warnings This product may help you hear • Feel the hearing aid is not providing better if you: enough amplification even at the highest volume setting. • Strain to follow conversations when others don’t, especially in noisy places. To prevent hearing damage: •...
  • Page 35 • In the unlikely case that any parts remain or an empty battery), particularly in in the ear canal after the removal of situations where you’re required to hear the hearing aid, contact a physician acoustic warning signals, e.g. in traffic. immediately.
  • Page 36 Batteries these substances. If there is leakage on skin or in ear, seek medical assistance • Do not place batteries in your mouth. immediately. If there is leakage on the If a battery is swallowed, seek medical hearing aid, return it to manufacturer for attention immediately, or call The evaluation.

  • Page 37: Indications For Use

    In a clinical study, which was compliant with the FDA regulations specified in 807.87(j)(1), people with mild to moderate hearing impairment generally experienced similar benefit when using the MDHearing Smart self-fitting hearing aid and mobile app compared with professional fitting of the same technology. There were no adverse events reported during this study.

  • Page 38: Warning To Dispensers

    Warning to Hearing Aid Dispensers A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions: •...
  • Page 39 CORE and consult a physician if: Stop using the MDHearingAid ® • Hearing in one or both ears worsens. • Your ear becomes occluded with excessive ear wax. • Hearing does not improve. • You develop an infection of your ear •...

  • Page 40: Important Notice For Users

    Important Notice For Users Good health practice requires that a person with hearing loss has a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists or otorhinolaryngologists.
  • Page 41 Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician. Federal law permits a fully informed adult to sign a waiver statement declining the medical evaluation for religious or personal beliefs that preclude consultation with a physician.

  • Page 42: Fcc Regulations

    FCC Regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with instructions, may cause harmful interference to radio communications.
  • Page 43 Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate this equipment. Per FCC 15.19(a)(3) and (a)(4), this device complies with part 15 of the FCC Rules. Operation is subject to the following conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
  • Page 44 Radio Equipment Directive Information The equipment operates in the ISM 2.4 GHz band (2.40 – 2.4835 GHz), using the Bluetooth ™ SMART protocol, and the maximum RF Power transmitted in that band is -10.1 dBm EIRP. This device complies with FCC radiation exposure limits set forth for general population. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
  • Page 45 Guidance and Manufacturer’s Declaration Electromagnetic Emissions The hearing aid is intended for use in the electromagnetic environment specified below. The user of the hearing aid should assure that it is used in such an environment. Emissions IEC60601 Compliance Electromagnetic Environment Test Test Level Level...
  • Page 46 Guidance and Manufacturer’s Declaration Electromagnetic Immunity The hearing aid is intended for use in the electromagnetic environment specified below. The user of the hearing aid should assure that it is used in such an environment. Immunity Test IEC60601 Test Level Compliance Level Electrostatic +/- 8 kV contact...

  • Page 47: Cybersecurity

    Cybersecurity Due to negligible risk, no special product specifications related to cybersecurity controls are needed. To ensure your security, MDHearing recommends following best practices for securing your home network and mobile device. For more information, please refer to the US Federal Trade Commission’s guidance on online security. Visit: consumer.ftc.gov/topics/...

  • Page 48: Transport & Storage

    Transport and Storage Conditions During transport or storage for a long period of time, the temperature should not exceed the limit values of 14° to 158° Fahrenheit (-10° to 70° Celsius). During transport or storage for a long period of time, the relative humidity should not exceed the limit values of 10% to 60%.

  • Page 49: Technical Specifications

    Technical Specifications MAX OSPL90 ... 120 dBSPL 60 dBSPL Response Curve HF Average OSPL90 ..109 dBSPL HFA Full-on-gain ... . 35 dB Reference test gain .
  • Page 50 Your Serial Number Please retain your hearing aid serial numbers for your records. Your CORE serial number can be found on the back of the battery door. Serial Number(s): Serial No.

  • Page 51: Notice Of Cancellation

    TRANSACTION, MAIL OR DELIVER A SIGNED AND DATED COPY OF THIS CANCELLATION NOTICE OR ANY OTHER WRITTEN NOTICE, OR SEND A TELEGRAM, TO MDHEARING, 650 W LAKE ST #120, CHICAGO, IL 60661 NO LATER THAN MIDNIGHT OF THE 45TH DAY AFTER THE DATE OF DELIVERY AS REPORTED BY SHIPMENT TRACKING.
  • Page 52 MDHearingAid.com 800-918-3914 v06.22...

Table of Contents