Subscribe to Our Youtube Channel
Related Manuals for Dahua Web 5.0
Summary of Contents for Dahua Web 5.0
- Page 1 Network Camera Web 5.0 FAQ Manual ZHEJIANG DAHUA VISION TECHNOLOGY CO., LTD. V1.0.0...
-
Page 2: Foreword
FAQ Manual Foreword General This manual provides the solutions to network camera problems during daily use. Attention This manual is for reference only. Not all the camera problems are included. You can contact us for any unknown problems, and we will add them into the manual to perfect ●... - Page 3 FAQ Manual All designs and software are subject to change without prior written notice. Product updates ● might result in some differences appearing between the actual product and the manual. Please contact customer service for the latest program and supplementary documentation. There might be errors in the print or deviations in the description of the functions, operations ●...
-
Page 4: Table Of Contents
FAQ Manual Table of Contents Foreword................................I 1 Hardware Problems............................1 1.1 Doing waterproof to cable joints......................1 1.2 The camera does not boot up under PoE..................... 4 1.3 There is moisture inside the camera....................4 1.4 There is moisture on the surface of the camera dome or lens............5 1.5 The lens cannot be zoomed........................ - Page 5 FAQ Manual 4.2 Unable to connect to third-party platforms or devices by ONVIF........... 26 4.3 Unable to access the WEB or login failed, prompt "Login Failed."..........27 4.4 Access the webpage, prompts "Fail to start camera. Fix it by ConfigTool."........27 4.5 Unable to enter username and password on the login page............
-
Page 6: Hardware Problems
FAQ Manual 1 Hardware Problems 1.1 Doing waterproof to cable joints Make sure to do waterproof to all the cable joints with insulating tape and waterproof tape to avoid short circuit and water damage. Background Information The following figures are for reference only, and the actual product shall prevail. Procedure Step 1 Connect cables. - Page 7 FAQ Manual Figure 1-2 Doing insulation Step 3 Cover all the exposed parts with insulating tape. Figure 1-3 Covering exposed parts Step 4 Select the starting point for taping the waterproof tape.
- Page 8 FAQ Manual Figure 1-4 Doing waterproof (1) Step 5 Do waterproof to all the exposed parts. Figure 1-5 Doing waterproof (2)
-
Page 9: The Camera Does Not Boot Up Under Poe
FAQ Manual 1.2 The camera does not boot up under PoE Possible Causes The network cable is broken. ● PoE handshake failed. ● The PoE board is damaged (the camera works normally when powered by non-PoE). ● Solutions Replace the network cable; we recommend you use a cable no longer than 100 meters. If the ●... -
Page 10: There Is Moisture On The Surface Of The Camera Dome Or Lens
FAQ Manual 1.4 There is moisture on the surface of the camera dome or lens Figure 1-7 Moisture on the surface Possible Causes In a low-temperature and high-humidity environment, the heat generated by the camera causes condensation. Solutions Turn on the heater of the camera until the moisture disappears. ●... -
Page 11: The Audio Has Echo, Feedback, Or Noise
FAQ Manual 1.6 The audio has echo, feedback, or noise Possible Causes The pickup is too close to the sound source, causing the sound to be too loud. ● Audio noise reduction is not enabled. ● Solutions Lower the volume of the sound source, or move the sound source further away. ●... -
Page 12: The Alarm-In Device Is Not Functioning Properly (No Response)
FAQ Manual 1.9 The alarm-in device is not functioning properly (no response) Possible Causes Wiring errors. ● The alarm-in device is not powered independently. ● Sensor type of the alarm-in device is set incorrectly ● Solutions Confirm that the alarm input cable is connected correctly. For details, refer to the camera quick ●... - Page 13 FAQ Manual Check whether automatic maintenance and cloud upgrade are enabled (it is not recommended ● to disable cloud upgrade). Disconnect all other connections, run the stand-alone test for a period of time, confirm that the ● camera itself does not restart, and then add one by one until the source of the restart command is confirmed.
-
Page 14: Image Problems
FAQ Manual 2 Image Problems 2.1 The image is overexposed Figure 2-1 Overexposed image Possible Causes Values of brightness, gamma, and contrast are too high. ● The shutter speed is too slow. ● The value of gain is too high. ●... -
Page 15: The Image Is Too Dark
FAQ Manual 2.2 The image is too dark Figure 2-2 Dark image Possible Causes Values of brightness, gamma, and contrast are too low. ● The shutter speed is too fast. ● Iris is too small. ● The value of gain is too low. ●... -
Page 16: Moving Objects Have Motion Blur In The Images
FAQ Manual 2.3 Moving objects have motion blur in the images Figure 2-3 Motion blur Possible Causes The shutter speed is too slow. ● The value of 3D NR is too high. ● The backlight mode is set to WDR. ●... -
Page 17: The Image Edges Are Noticeably Distorted
FAQ Manual 2.4 The image edges are noticeably distorted Figure 2-4 Edge distortion Possible Cause This is the optical inherent phenomenon of wide-angle devices. Solution If the camera supports LDC function, you can enable it, but meanwhile a very limited field of view will lost. -
Page 18: Overexposure Of License Plates In Black And White Images At Night
FAQ Manual Solutions on the upper-right corner of the main page, select Camera > Image. Click ● In the Exposure page, select 50 Hz or 60 Hz for Anti-flicker based on the local power supply standards. If the image is overexposed, you can reduce the brightness of the scene lighting or try to replace the light source. -
Page 19: The Image Is Shaking
FAQ Manual 2. Adjust the illuminator mode and lower the intensity of the illuminator to a very low level, such as 10 or 16. 3. Change the installation angle to avoid direct radiation and reflection. 2.7 The image is shaking Possible Causes Unstable installation. -
Page 20: The Mode Switching In Day/Night Does Not Function Correctly
FAQ Manual Figure 2-8 Red image Possible Cause The ICR filter gets stuck during switching. ● If the camera lacks an ICR, the image color issues might be caused by incorrect color ● temperature detection. Solutions Switch between B/W and color modes multiple times in Camera > Image > Day/Night > ●... - Page 21 FAQ Manual Figure 2-9 Day/Night mode failure Possible Causes Abnormal image brightness. ● The photoresistor is blocked. ● The profile is forcing either B/W or color mode. ● Low sensitivity for day/night mode switching, or the switching occurs too late. ●...
-
Page 22: The Image Of A Zoomed Varifocal Camera Appears Blurry And Out Of Focus
FAQ Manual 2.10 The image of a zoomed varifocal camera appears blurry and out of focus Figure 2-10 Image out of focus Possible Causes There are objects at different distances within the field of view, resulting in focus on the wrong ●... -
Page 23: The Image Has Color Distortion
FAQ Manual 2.11 The image has color distortion Figure 2-11 Color distortion image Possible Cause Defects in the white balance algorithm. Solution Change the white balance mode in Camera > Image > WB. If the camera supports the function, you can select Custom Area for the white balance mode. 2.12 The image has high noise Figure 2-12 High-noise image... -
Page 24: The Image Is Blurry And Unclear (Due To Factors Such As Stream And Image Parameters)
FAQ Manual Possible Causes The value of noise reduction (NR) is relatively low. ● The backlight mode is set to WDR. ● The value of gain is too high. ● The illuminator cannot effectively illuminate the specified area. ● Solutions on the upper-right corner of the main page, select Camera >... -
Page 25: The Image Goes Blank (The Camera Does Not Restart, And There Is Still Osd And Video Streaming)
FAQ Manual With a higher resolution, the maximum frame rate might be reduced, depending on the device capabilities. Click Live to enter the live view page and click to select the main stream. ● Figure 2-13 Configure video stream Click on the upper-right corner of the main page, select Camera >... -
Page 26: The Image Goes Blank (The Camera Will Restart)
FAQ Manual Possible Cause The iris is abnormal. Solution Update the camera to the latest firmware and restore the camera to factory settings. If the problem persists, you can contact technical support or Return Material Authorization (RMA) to do further investigation. - Page 27 FAQ Manual The dome is dirty or scratched. ● The lens protection film has not been removed. ● Solutions Properly install the lens hood or light-blocking ring. ● Remove or cover the reflective surface, or change the installation position to avoid reflections. ●...
-
Page 28: Network Problems
FAQ Manual 3 Network Problems 3.1 The camera is offline from the 4G/5G network Possible Causes Poor contact or incorrect installation of the SIM card. ● The SIM card has insufficient traffic, no data allowance, or is locked. ● The SIM card is incompatible, or the ISP only assigns an IPv6 address. ●... -
Page 29: Unable To Find The Camera In Configtool
FAQ Manual Change the network environment, ensuring connection stability and checking for any firewalls ● or restrictions. Restore P2P to default settings, or restore the camera to factory settings. ● It will erase all settings. 3.3 Unable to find the camera in ConfigTool Figure 3-1 Unable to find the camera Possible Causes The camera has not started properly or is not powered on. -
Page 30: Unable To Find The Hotspot During Initialization Pairing Using Wi-Fi
FAQ Manual Use other software or cameras such as ConfigTool, NVR, or SDK Demo to test and confirm ● normal operation. If it still fails, you can contact technical support or Return Material Authorization (RMA) to do ● further investigation. 3.4 Unable to find the hotspot during initialization pairing using Wi-Fi Possible Cause... -
Page 31: Web Problems
FAQ Manual 4 Web Problems 4.1 RTMP cannot push streams to the server Possible Causes Some server has specific requirements for audio and video encoding. Solutions The camera is required to support audio. ● Select > Camera > Encode > Encode, and then configure video parameters. ●... -
Page 32: Unable To Access The Web Or Login Failed, Prompt "Login Failed
FAQ Manual Confirm whether there are any restrictions when adding this camera to the third-party platform ● or device. If the target address has been added to the blocklist by the camera, the issue can be resolved by ● restarting the camera. If the above solutions do not resolve the problem, it is recommended to contact technical ●... -
Page 33: Unable To Enter Username And Password On The Login Page
FAQ Manual Solutions Refer to the Quick Start Guide to reset the camera; most cameras have the reset button near the ● SD card slot. If you cannot find the reset button, confirm with technical support whether a reset button is supported. Restoring the default configuration loses all settings. -
Page 34: Unable To Find The Functions On The Webpage
Change the network environment and check the stability of the connection. ● When the webpage is jumped through P2P and the camera is web 5.0, It may take 5 minutes to load the webpage, which is a normal phenomenon. Clear the browser cache, delete all web plugins, or try using a different browser. -
Page 35: Limited Resources. Failed To Play Videos!" Is Displayed
FAQ Manual Using UDP or the multicast protocol for transmission, which is less stable than TCP. ● Solutions Install the web plugin. ● Replace the computer. ● Change the network environment and check the stability of the network. ● Use TCP protocol for streaming. ●... -
Page 36: When Dst Is Enabled, The Time On The Camera And Nvr Differs
FAQ Manual 4.11 When DST is enabled, the time on the camera and NVR differs Possible Cause The time settings of the camera and NVR are incorrect. Solutions If the NVR firmware building date is from June 2023 or later, disable the DST feature on the ●... -
Page 37: Failed To Import And Export Configuration Files Between Cameras Supporting Acupick
FAQ Manual Disable P2P, or prohibit time synchronization from other sources when using the P2P platform. ● Ensure that there is only a single time source. 4.14 Failed to import and export configuration files between cameras supporting AcuPick Possible Causes The Acupick status of the camera exporting the configuration is inconsistent with that of the camera importing the configuration. -
Page 38: The Camera Has Audio Encoding Enabled, But The Video Has No Sound
FAQ Manual 4.17 The camera has audio encoding enabled, but the video has no sound Possible Causes Incorrect audio source selected. ● Audio input volume is too low. ● Noise Filter is enabled, resulting in low volume. ● Abnormal storage settings for recording parameters on the camera. ●... -
Page 39: The Network Storage Test Failed
FAQ Manual 4.19 The network storage test failed Possible Causes Username, password, server address, protocol or storage path are incorrect. ● The account does not have permission. ● The network is unreachable. ● When using SMB protocol, the server has not enabled SMBv1. ●... -
Page 40: Ptz Problems
FAQ Manual 5 PTZ Problems 5.1 The PTZ is in auto rotation or cannot be controlled Problem The PTZ is in auto rotation (for example, automatic downward rotation) or cannot be controlled. Possible Causes The power supply of the PTZ is not enough. ●... -
Page 41: After Restarting The Camera, The Ptz Preset Is Offset
FAQ Manual 5.2 After restarting the camera, the PTZ preset is offset Figure 5-1 PTZ preset offset Possible Causes The PTZ has been manually adjusted. ● Hardware damage. ● Solutions 1. Log in to the webpage, select > Camera > Encode > Overlay > OSD Info, click next to Preset to enable the preset OSD function. -
Page 42: The Ptz Idle Motion Is Not Working
FAQ Manual 5.3 The PTZ idle motion is not working Possible Causes The PTZ operations have priority, and other configured PTZ actions are taking precedence. The PTZ actions of AI function are taking the highest priority. Solutions 1. The PTZ actions of AI function are taking precedence,Log in to the webpage, select AI > Tour Plan, check whether a tour plan is configured;... -
Page 43: Other Problems
FAQ Manual 6 Other Problems 6.1 Failed initialization Possible Causes The camera or program version used for initialization, such as ConfigTool, is outdated (if not ● initializing via the camera web page). The network is unstable or unavailable. ● Browser cache or plugin issues. ●... -
Page 44: Failed To See The Videos Or Failed To Decode On The Non-Camera's Webpage
FAQ Manual 6.3 Failed to see the videos or failed to decode on the non- camera's webpage Possible Cause Some functions like stream encryption are enabled. Solution In the main page, select Security > A/V Encryption > Encrypted Transmission. Disable the function of Private Protocol and RTSP over TLS. -
Page 45: The Camera Failed To Upgrade
FAQ Manual 6.6 The camera failed to upgrade Possible Causes Used the wrong upgrade firmware. ● The firmware gap is too large for a direct upgrade. ● The network is unstable. ● Internet speed is too slow, causing transmission timeout. ●... -
Page 46: Unable To Play The Recorded Videos On The Camera
FAQ Manual Some cameras require modifying the main stream resolution in Camera > Encode to lower the snapshot resolution; some cameras cannot lower the resolution and require customization. Change the network environment and check the connection stability. ● 6.9 Unable to play the recorded videos on the camera Possible Causes The video file is corrupted (local storage).
Need help?
Do you have a question about the Web 5.0 and is the answer not in the manual?
Questions and answers