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Tenways LONGTAIL DUO User Manual

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Summary of Contents for Tenways LONGTAIL DUO

  • Page 1 LET'S STAY IN TOUCH Subscribe to the TENWAYS newsletter and receive our latest news, promotions, and handy e-bike tips. Simply scan the QR code here or visit us at www.tenways.com. Newsletter...
  • Page 2 LONGTAIL DUO USER MANUAL...
  • Page 3 Spanish are also available inside the TENWAYS App. UNLOCK THE TRUE POTENTIAL OF YOUR E-BIKE WITH THE TENWAYS APP Download the TENWAYS app and get the most out of your TENWAYS e-bike. You will also be rewarded with 500 Download the Rider Points.

  • Page 4: Table Of Contents

    INDEX Toolbox checklist Bicycle structure and components Assembly Procedure PANEL OPERATIONS Controller dimensions Buttons Operation methods User menu BIKE USAGE Connect to the TENWAYS app Before your first ride Routine maintenance Frame code IMPORTANT REMINDERS Warranty Warnings...

  • Page 5: Toolbox Checklist

    TOOLBOX CHECKLIST Unpack the e-bike. Remove the e-bike from Box A; take out Remove and recycle all wrapping materials. the battery, front wheel, front carrier, rear handrail rack, rear pedals, and toolbox from Box B. Box B-2 Box B-1 Box A Note: The e-bike has many metal parts, particularly the mudguards, discs, and chain wheel components, which have sharp edges.
  • Page 6 01 Tools No.15 Wrench No.10 Wrench No.8 Wrench No.2.5 Hex Key No.3 Hex Key No.4 Hex Key No.5 Hex Key No.8 Wrench No.6 Hex Key T9 Torx Wrench No.10 Wrench Anti-theft Screw Wrench Phillips Screwdriver No.15 Wrench 02 Accessories Charger Pedals Front Reflector Rear Reflector...

  • Page 7: Bicycle Structure And Components

    BICYCLE - STRUCTURE AND COMPONENTS Bicycle structure and components...
  • Page 8 Handlebar Brake Levers Display Display Button Stem Front Carrier Saddle Front Light Front Fork Tires Mudguard Footrests Pedals Crank Chain Cover Kickstand Bicycle structure and components...

  • Page 9: Assembly Procedure

    Keep the bike steady and in an upright position during assembly. Handle the bike with care and take personal protective measures to prevent injury during assembly. INSTALL THE STEM AND HANDLEBAR INSTALL THE FRONT WHEEL INSTALL THE FRONT MUDGUARD INSTALL THE REAR HANDRAIL RACK Assemble your TENWAYS e-bike...

  • Page 10: Front Carrier

    INSTALL THE FRONT CARRIER INSTALL THE HEADLIGHT INSTALL THE PEDALS INSTALL AND ADJUST REAR FOOTRESTS INSTALL THE BATTERY BATTERY CHARGING ADJUST THE HEIGHT OF THE SADDLE INSTALL THE REAR REFLECTOR Assemble your TENWAYS e-bike...
  • Page 11 INSTALL THE STEM AND HANDLEBAR Tools needed: No.4 Hex Key and No.5 Hex Key Use the No.5 Hex Key to remove the stem cover and compression screw used for packaging (we recommend keeping them for future handlebar disassembly and packing). Insert the stem onto the front fork stem, push the buckle on the stem to open the compression lever, and tighten the...
  • Page 12 Center the handlebar and close the stem compression lever. Center the stem and tighten the screws securing the stem to the front fork stem using the No.4 Hex Key. (Torque: 6 to 8 Nm) Install the stem and handlebar...
  • Page 13 INSTALL THE FRONT WHEEL Tools needed: No.5 Hex Key and No.6 Hex Key Deploy the kickstand, take out the front wheel. Install the front wheel...
  • Page 14 Remove the protective plastic covers on both sides of the wheels Removable Plastic Covers Install the front wheel...

  • Page 15: Install The Front Wheel

    INSTALL THE FRONT WHEEL Tools needed: No.5 Hex Key and No.6 Hex Key Use the No.6 Hex Key to remove the barrel shaft from the fork, remove the protective insert from the front brake clamps, and install the front wheel. Make sure that the brake disc is in the middle of the brake clamps, then tighten the barrel shaft.
  • Page 16 Turn the front wheel by hand and ensure there is no scraping. If you notice any scraping, follow these steps to fix it: 1. Use the No.5 Hex Key to slightly loosen the mounting screws of the brake clamps so that they can move slightly. 2.
  • Page 17 INSTALL THE FRONT MUDGUARD Tools needed: No.3 Hex Key and No.5 Hex Key Remove the screw on the rear side of the shoulder of the front fork, adjust the clearance between the bottom of the mudguard and the tire (≥6 mm), and use the No.5 Hex Key to secure the hanger of the mudguard in place.
  • Page 18 INSTALL THE REAR HANDRAIL RACK Tools needed: No.4 Hex Key and No.6 Hex Key Assemble the handrail rack using the No.4 Hex Key. (Torque: 6 to 8 Nm) Use the No.6 Hex Key to install the handrail rack at its position on the rear carrier. (Torque: 16 to 20 Nm) Install the rear handrail rack...
  • Page 19 INSTALL THE FRONT CARRIER Tools needed: No.4 Hex Key Use the No.4 Hex Key to secure the front carrier to its position on the head tube. (Torque: 8 to 10 Nm) Install the front carrier...
  • Page 20 INSTALL THE HEADLIGHT Tools needed: No.2.5 Hex Key, No.4 Hex Key, and No.8 Wrench Use the No.4 Hex Key and No.8 Wrench Clip the cabling buckle onto the headlight wire, use the No.2.5 Hex Key to secure together to secure the headlight in its slot the cabling buckle to its position under the under the front carrier.
  • Page 21 INSTALL THE PEDALS Tools needed: No.15 Wrench Note: Do not force the installation if you feel Separate the left and right pedals. The right and left pedals are marked by an R and an L a lot of resistance. respectively. The right pedal is used for the side with the crankset, while the left one is used for the other side.
  • Page 22 INSTALL AND ADJUST REAR FOOTRESTS Tools needed: No.6 Hex Key Distinguish between left and right footrests (L/R), and use the No.6 Hex Key to secure the rear footrests to the frame. (Torque: 10 to 14 Nm) The height and front-to-back position of the rear footrests can be adjusted by first loosening the two screws that secure the footrests to the support rod, and then...
  • Page 23 INSTALL THE BATTERY Front View Side View Tilt and clip the lower end of the battery into You will hear a click when the battery is the battery slot, and then press the upper firmly seated. end in. Install the battery...
  • Page 24 BATTERY CHARGING You can choose to charge the battery either while it is installed on the bike or after removing it. However, it is recommended to remove the battery and charge it indoors. After placing the bike in a safe location, you can charge the battery directly through the charging port located on the side of the battery.
  • Page 25 ADJUST THE HEIGHT OF THE SADDLE Tools needed: No.5 Hex Key Loosen the post clamp bolt, adjust the saddle to a suitable height, then tighten the clamp bolt. (Torque: 8 to 10 Nm) Note: 1. This model uses a cable-actuated dropper seat post.
  • Page 26 INSTALL THE REAR REFLECTOR Tools needed: Phillips head screwdriver Note: Both front and rear reflector brackets Distinguish between the front reflector are plastic components; the screw (white) and the rear one (red). tightening torque is 1 to 2 Nm. Use the Phillips head screwdriver to install the rear reflector to the saddle post and the front one to the handlebar.

  • Page 27: Panel Operations

    PANEL OPERATIONS CONTROLLER DIMENSIONS BUTTONS OPERATION METHODS USER MENU Panel operations...
  • Page 28 CONTROLLER DIMENSIONS Front view 101.57 74.00 Side view 21.00 11.03 Top view 31.8 / 25.4 / 22.2 Controller dimensions...

  • Page 29: Buttons

    BUTTONS [ + ] button [ Power ] button [ i ] button [ Light ] button [ - ] button Button Name Functions [ Power ] button 1. Turn the display on or off. 1. Adjust parameters. [ + ] button 2.

  • Page 30: Operation Methods

    OPERATION METHODS 3.1 Power On/Off Press and hold the [Power] button for 2 seconds to enter the logo interface. Wait for 2 seconds. The password interface is displayed. The default password is 0000. You can enter the riding interface after entering the correct password. Press and hold the [Power] button to turn off the panel.

  • Page 31: Operation

    OPERATION METHODS 3.2 Riding interface Riding parameters are shown in the following main interface. Table 1 below describes the parameters. Operation methods...
  • Page 32 Table 1 Parameter Parameter on Range Unit Description the Display Calculation range: 0.0 – (32 digits) Total Distance km or mile Display range: 0–999999 km/miles Calculation range: 0.0-99999.9 Trip Trip Distance km or mile Display range: 0.0–99,999.9 km/miles Trip time Trip Time 9999:59 HH:MM...

  • Page 33: Gear Shifting

    OPERATION METHODS 3.3 Gear shifting Press [+] or [-] to shift gears. Press and hold the [-] button for 1 second to enter the 6km/h assistance mode. Release the [-] button to exit assistance mode. Operation methods...
  • Page 34 3.4 Turn the lights on/off Press and hold the [+] button for 1 second to turn the lights on or off. 3.5 Distance The remaining distance ranges from 0 to 999. Unit: km or mile. If no value is calculated, "--" is displayed. Operation methods...

  • Page 35: Error Codes

    OPERATION METHODS 3.6 Error codes Common error codes (Error codes are related to other accessories of your e-bike. For more information, contact TENWAYS customer service.) Operation methods...

  • Page 36: User Menu

    USER MENU Press and hold the [ i ] button for 2 seconds to enter the user menu when the e-bike is stationary, and no error occurs. On the user menu, you can view or manage the trip information, unit, backlight brightness, auto power-off time, speed limit, user password, system information, date and time, and Bluetooth connection.
  • Page 37 USER MENU 4.1 Clear the trip mileage On the menu preview interface, press the [ i ] button to enter this item. Then press the [+] or [-] button to switch between "Yes" or "No" (default) and press the [ i ] button to confirm and save the setting. The next menu item is displayed.
  • Page 38 4.2 Set the units On the menu preview interface, press the [ i ] button to enter this item. Then press the [+] or [-] button to switch between "km/h" and "mph". Press the [ i ] button to confirm and save the setting. The next menu item is displayed.
  • Page 39 USER MENU 4.3 Backlight brightness settings After entering the menu preview interface, press the [ i ] button to enter this menu item, and then click the [+] or [-] button to set the brightness to AUTO, 1, 2, 3, 4, or 5. AUTO means automatic backlight. Press the [ i ] button to confirm and save the setting.
  • Page 40 4.4 Set the auto power-off time On the menu preview interface, press the [ i ] button to enter this menu item. Then press the [+] or [-] button to set the auto power-off time. The auto power-off time ranges from 1 to 99 minutes. OFF means the auto power-off function is disabled.
  • Page 41 USER MENU 4.5 Auto headlight settings On the menu preview interface, press the [ i ] button to enter this menu item, and then click the [+] or [-] button to select ON or OFF. Press the [ i ] button to confirm and save the setting. The next menu item is displayed.

  • Page 42: User Password Settings

    4.6 User password settings On the menu preview interface, press the [ i ] button to enter this menu item. Press the [+] or [-] button to select the "Password" item, and press the [ i ] button to enter the "Password" item to select ON or OFF. Press the [ i ] button to confirm the setting and exit.

  • Page 43: System Information

    USER MENU 4.7 System information Go to the menu preview interface to view system information such as the software version. The following figure is for reference only. User menu...
  • Page 44 4.8 Set the date and time On the menu preview interface, press the [ i ] button to enter this menu item.The date and time are set by stepping through each unit from year (2000-2099), month (01-12), day (01-31), hour (00-23) to minute (00-59). Press the [Power] button at each stage to confirm before moving to the next unit.

  • Page 45: Bike Usage

    BIKE USAGE CONNECT TO THE TENWAYS APP BEFORE YOUR FIRST RIDE ROUTINE MAINTENANCE FRAME CODE Bike usage...
  • Page 46 CONNECT TO THE TENWAYS APP 1. Enable Bluetooth on your phone. 2. Open the TENWAYS app. 3. Tap "Register" and scan the QR code on the e-bike frame. 4. Fill in the color and saddle height of your e-bike, and give your e-bike a name.
  • Page 47 1. Charge the e-bike indoors and keep it away from direct sunlight, rain, or snow. 2. Use only the TENWAYS charger to charge the e-bike. 3. Make sure that you charge your e-bike at an appropriate ambient temperature. The best ambient temperature for the charger is 20°C to 25°C.
  • Page 48 • Before riding your e-bike on roads, understand local riding regulations. When riding your e-bike on roads, comply with local riding regulations, such as those governing riding equipment, control lights, and reflectors. • Make sure that you wear the correct protective equipment. Always wear a helmet and ensure that your vision is clear.

  • Page 49: Routine Maintenance

    ROUTINE MAINTENANCE Daily inspections • Before riding, check whether the screws in the following key parts are properly tightened: 1. Screws between the stem and the front fork stem 2. Screws between the stem and the handlebar 3. Screws between the brake lever and the handlebar 4.

  • Page 50: Daily Cleaning

    Daily cleaning • Use a rag or large brush to clean dust off when there is not much mud on your e-bike. • When there is a lot of sludge on your e-bike, use a brush and soapy water to wash off the sludge, rinse the e-bike with clean water, and then dry it with a cloth.

  • Page 51: How To Maintain The Battery

    • If possible, the battery should not be charged above 95% or discharged below 10% to prevent decreasing its life. This has been factored into the design by TENWAYS, so simply charge until the red light on the TENWAYS standard charger turns green. A reasonable charging and discharging solution can mitigate accelerated battery deterioration or damage.
  • Page 52 How to maintain the brakes • The new brake blocks and discs feature relatively smooth surfaces, so the braking effect will improve after you ride 100 km or brake on long downhills 3 to 5 times, when such surfaces are roughened. •...
  • Page 53 ROUTINE MAINTENANCE Professional store maintenance We recommend that you go to a professional store for maintenance 2 to 3 times a quarter, or after every 1,000 km of riding distance. The following items should be checked during such maintenance visits: •...
  • Page 54 FRAME CODE The frame code, which is in the form of a QR code, can be found near the bottom bracket at the bottom of the frame down tube. You can scan the QR code with your phone to see the 18-digit frame code.

  • Page 55: Important Reminders

    IMPORTANT REMINDERS WARRANTY WARNINGS Important reminders...
  • Page 56 3 months to 2 years, from the date of delivery. For details, contact TENWAYS customer service. • Claims within the warranty period must be made directly to TENWAYS and proof of purchase is required. • The warranty applies to original owners and is transferable to further owners.
  • Page 57 Q: What is the weight of the whole bike A: It's about 42 kg. including the battery? A: Contact TENWAYS customer service Q: What should I do if any parts are damaged or any abnormality occurs immediately or turn to a professional cycle when I ride the e-bike? store for inspection and maintenance.
  • Page 58 WARNINGS • This bike is designed for urban riding. Do not use it for racing, mountain biking, or other non-urban usage scenarios. Understanding your e-bike and its intended use is crucial, as personal safety incidents may occur when you use it in the wrong usage scenarios. •...
  • Page 59 • Do not touch the brake discs while the front and rear wheels are turning, or after you use the brakes. You may be injured or burned. • If you have any questions related to the battery, contact TENWAYS. • A great deal of concentration is required when you're riding. Sudden braking or steering may result in an accident.
  • Page 60 • Do not keep the motor running under high load for a long time. • Do not charge the e-bike with any non-TENWAYS chargers. • Do not place the e-bike in a strong magnetic field, or put any magnetic objects near the bottom bracket.
  • Page 61 • Unless required for maintenance, do not attempt to remove the controller. • Do not use components of other e-bike brands on TENWAYS e-bikes. • This manual cannot cover the installation and maintenance methods for each e-bike part, and the technical details shown in texts and illustrations in the manual may also change.
  • Page 63 ATTENTION • The battery pack MUST be locked onto the frame battery mount before use. • Ensure the battery and charger are not damaged before charging. • Don't connect the positive and negative terminal of the battery pack. • Don't expose the battery to high temperatures. •...

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