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Tenways CARGO ONE User Manual

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CARGO ONE
USER MANUAL
Energized Urban Ride

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Summary of Contents for Tenways CARGO ONE

  • Page 1 CARGO ONE USER MANUAL Energized Urban Ride...
  • Page 2 Everything you need for happy e-biking! Newsletter If you receive your Cargo One fully assembled, please proceed to “Display Operations”and “Bike Usage”. If you receive your Cargo One in the packaging, please assemble it according to the instructions in the Cargo One User Manual.

  • Page 3: Table Of Contents

    INDEX Toolbox checklist Bicycle structure and components Assemble your TENWAYS e-bike DISPLAY OPERATIONS Display size Buttons Operation methods User menu BIKE USAGE Connecting to the TENWAYS app Before your first ride Routine maintenance Frame code IMPORTANT REMINDERS Warranty Warnings...

  • Page 4: Box

    Front frame box Front mudguard Front frame Canopy seat Canopy seat Front wheel Headlight Front fork kickstand Canopy Battery Battery...
  • Page 5 Cargo box Cargo box Top cover * 2 Rear frame box Steering rod Rear frame Cartridge Rear fork Toolbox...

  • Page 6: Toolbox Checklist

    TOOLBOX CHECKLIST Toolbox Toolbox checklist...
  • Page 7 TOOLBOX CHECKLIST Tools No.15 wrench No.17 wrench No.19 wrench No.2.5 hex key No.3 hex key No.4 hex key No.5 hex key No.15 Wrench No.6 hex key T9 box wrench No.17 Wrench Phillips head screwdriver 8-inch adjustable wrench No.19 Wrench Accessories Charger Rear reflector Bicycle pedal L...

  • Page 8: Bicycle Structure And Components

    BICYCLE STRUCTURE AND COMPONENTS Handlebar Display Grip shifter Grip Brake lever Saddle Stem Seatpost Seatpost clamp Battery Cargo box Rear mudguard Rear light Front frame Pedals Steering rod Kickstand Tire Bicycle structure and components...
  • Page 9 BICYCLE STRUCTURE AND COMPONENTS Disc brake Tire Headlight Front mudguard Cargo box Brake lever Display Handlebar Grip Grip shifter...
  • Page 10 BICYCLE STRUCTURE AND COMPONENTS Cargo box Indicator light Headlight Front mudguard Spokes Front frame Brake clamp Steering rod Front fork Disc brake Tire Kickstand Bicycle structure and components...
  • Page 11 BICYCLE STRUCTURE AND COMPONENTS Display Handlebar Brake lever Grip shifter Grip Saddle Seatpost Stem Seatpost clamp Battery Bottom cover Rear light Brake clamp Rear mudguard Mid-drive motor Pedals Belt Tire Disc brake Bicycle structure and components...

  • Page 12: Assemble Your Tenways E-Bike

    ASSEMBLE YOUR TENWAYS E-BIKE ROTATE THE HEAD OF THE HANDLEBAR AND ADJUST ANGLES INSTALL THE KICKSTAND INSTALL THE FRONT WHEEL INSTALL THE HEADLIGHT AND FRONT MUDGUARD Assemble your TENWAYS e-bike...
  • Page 13 FRAME AND REAR FRAME INSTALL THE FRONT BRAKE CLAMP INSTALL THE STEERING ROD INSTALL THE CARGO BOX INSTALL THE BATTERY INSTALL THE PEDALS ADJUST THE HEIGHT OF THE SADDLE INSTALL THE INSTALL THE REAR REFLECTOR CANOPY Assemble your TENWAYS e-bike...
  • Page 14 Note: If the tightening force on the handlebar is insu cient, tighten the internal screw of the adjustment clamp by using the No.5 hex key. Maximum torque: 15 Nm. No.5 Hex Key Assemble your TENWAYS e-bike...
  • Page 15 Tools needed: No.4 Hex Key and No.2.5 hex key Rotate the stem, adjust the angles of left and right brake levers, then tighten the brake levers by using the No.4 hex key. Torque: 5-6 Nm. No.4 Hex Key No.2.5 Hex Key Assemble your TENWAYS e-bike...
  • Page 16 Adjust the angle of the display and tighten with the No.2.5 hex key. Torque: 1.5-2 Nm. Adjust the angle of the grip shifter and tighten with the No.3 hex key. Torque: 2–3 Nm. Phillips Head Screwdriver Assemble your TENWAYS e-bike...
  • Page 17 INSTALL THE KICKSTAND Turn over the chassis. Align the holes on the kickstand with those on the front frame and tighten with the No.6 hex key. Torque: 8-10 Nm. No.6 Hex Key Assemble your TENWAYS e-bike...
  • Page 18 Remove the thru axle from the front fork with the No.6 hex key. Guide the front fork to the front wheel, replace the thru axle and tighten with the No.6 hex key. Torque: 8-10 Nm. No.6 Hex Key Assemble your TENWAYS e-bike...
  • Page 19 No.4 hex key. Torque: 2-3 Nm. Adjust the distance between the mudguard and the tire with the Side View No.3 hex key. Torque: 1.5-2 Nm. Note: Adjust the distance between the mudguard and the tire. Assemble your TENWAYS e-bike...
  • Page 20 No.6 hex key. Torque: 10-14 Nm. The cables for the connectors are color-coded. Distinguish all cable colors, and install the connectors on the front and rear frames based on these colors. Assemble your TENWAYS e-bike...
  • Page 21 INSTALL THE FRONT WHEEL No.6 Hex Key Assemble your TENWAYS e-bike...
  • Page 22 No.5 hex key. Torque: 8-10 Nm. Route the hydraulic cable along the bottom of the front frame and fasten with cable ties. Assemble your TENWAYS e-bike...
  • Page 23 Fasten the steering rod to the main rod of the front fork with the No.19 steering shaft with the No.17 wrench. wrench and 8-inch adjustable wrench. Torque: 20-25 Nm. Torque: 25-30 Nm. No.17 Wrench No.19 Wrench Assemble your TENWAYS e-bike...
  • Page 24 Connect the main cable and light cable on the cargo box to the cables of the front frame.Then, slightly press the bottom of the cargo box to install it in place. Assemble your TENWAYS e-bike...
  • Page 25 Fasten the cargo box to the front No.6 Hex Key frame by using the No.6 hex key. Torque: 4-5 Nm. No.5 Hex Key Fasten the cargo box to the rear frame by using the No.5 hex key. Torque: 6-8 Nm. Assemble your TENWAYS e-bike...
  • Page 26 INSTALL THE BATTERY Front View Place the battery into the battery groove. Insert the key and turn the lock cylinder to install the battery in place. Note:The battery's lock is integrated with the portable battery itself. Side View Assemble your TENWAYS e-bike...
  • Page 27 INSTALL THE REDALS Tools needed: No.15 wrench Tighten the right pedal clockwise and the left pedal counterclockwise with the No.15 wrench. No.15 Wrench Assemble your TENWAYS e-bike...
  • Page 28 ADJUST THE HEIGHT OF THE SADDLE Open the seatpost clamp, adjust the saddle to a suitable height, and lock the clamp. We recommend that you stand naturally and make sure that the height of the saddle is the same as that of your hip. Note: a.
  • Page 29 INSTALL THE REAR REFLECTOR Tools needed: Phillips head screwdriver Fasten the red rear reflector to the seatpost by using the Phillips head screwdriver. Torque: 1.5-2 Nm. Phillips head screwdriver Rear reflector Assemble your TENWAYS e-bike...
  • Page 30 Assemble the support struts for both sides of the canopy, and then insert the upper strut, followed by the sides struts to install the canopy into place. support column Assemble your TENWAYS e-bike...
  • Page 31 INSTALL THE CANOPY Remove the two screws used to fasten the front side of the cargo box with the No.6 hex key and install the front canopy seat. Torque: 4-5 Nm. No.6 Hex Key Assemble your TENWAYS e-bike...
  • Page 32 INSTALL THE CANOPY Insert the canopy support into the front canopy seat, install the canopy along the support, and hook the strap to the bottom of the front frame. Note: The strap must be hooked in place. Assemble your TENWAYS e-bike...
  • Page 33 INSTALL THE CANOPY Assemble your TENWAYS e-bike...

  • Page 34: Display Operations

    DISPLAY OPERATIONS DISPLAY SIZE BUTTONS OPERATION METHODS USER MENU Display operations...

  • Page 35: Display Size

    DISPLAY SIZE Front view 101.57 Side view 21.00 11.03 74.00 31.8 / 25.4 / 22.2 Top view Display operations...

  • Page 36: Buttons

    BUTTONS [ + ] button [ Power ] button [ i ] button [ Light ] button [ - ] button Button Name Functions 1. Turn the display on or off. [ Power ] button 2. Turn the left indicator light on or off. 1.

  • Page 37: Operation Methods

    Note: Please only take the display operations mentioned in this manual as a reference, as the actual interface may vary slightly if the software is updated over time. If you have any questions, please email support@tenways.com. 3.2 Riding interface Riding parameters are shown in the following main interface.
  • Page 38 OPERATION METHODS 3.2 Riding interface Table 1 Information Area Display Range Unit Calculation range: 0.0 - (32 digits) Total Distance km or mile Display range: 0 – 999999 km/ miles Calculation range: 0.0 - 99999.9 Trip Trip Distance km or mile Display range: 0.0 - 99999.9 km/miles Trip time...
  • Page 39 OPERATION METHODS 3.3 Change assistance level Press the [ + ] or [ - ] button to increase or decrease assistance level. Press and hold the [ - ] button for 1 second to enter the “6km/h” assistance mode. After the [ - ] button is released, the assistance mode is exited. 3.4 Turn the headlight on or off Press and hold the [ Light ] button for 1 second to turn the headlights and rearlights on or off.
  • Page 40 OPERATION METHODS 3.6 Turn the left and right indicator lights on or off You can use the display to turn the left and right indicator lights on or off. Press the [ Power ] button on the display to turn the left indicator light on or off.
  • Page 41 OPERATION METHODS 3.8 Error codes Common error codes (Error codes can be generated by various parts and accessories or external causes. If you encounter an error code, please contact TENWAYS customer service.) Display operations...

  • Page 42: User Menu

    USER MENU Press and hold the [ i ] button for 2 seconds to enter the user menu, only when the e-bike is stationary and no errors are displayed. On the user menu, you can view or manage the trip information, unit, backlight brightness, auto power-off time, speed limit, user password, system information, and date and time.
  • Page 43 USER MENU 4.1 Clear the trip mileage On the menu preview interface, press the [ i ] button to select the "Clear Trip" item. Then press the [ + ] or [ - ] button to switch between "Yes" or "No"...
  • Page 44 USER MENU 4.2 Clear the trip mileage On the menu preview interface, press the [ i ] button to select the "Display Unit" item. Then press the [ + ] or [ - ] button to switch between "km/h" and "mph". Press the [ i ] button to confirm and save the setting. The next menu item is displayed.
  • Page 45 USER MENU 4.3 Clear the trip mileage On the menu preview interface, press the [ i ] button to select the "Backlight Brightness" item. Then press the [ + ] or [ - ] button to set the brightness. The brightness values are "AUTO", "1", "2", "3", "4", and "5". "AUTO"...
  • Page 46 USER MENU 4.4 Set the auto power-off time On the menu preview interface, press the [ i ] button to select the "Auto Power Off " item. Then press the [ + ] or [ - ] button to set the auto power-off time.
  • Page 47 USER MENU 4.5 Set the auto headlight On the menu preview interface, press the [ i ] button to select the "Auto Headlight" item. Then press the [ + ] or [ - ] button to set "Auto Headlight" to "ON" or "OFF". Press the [ i ] button to confirm and save the setting. The next menu item is displayed.
  • Page 48 USER MENU 4.6 Set the user password On the menu preview interface, press the [ i ] button to enter the "Password" menu item. Press the [ + ] or [ - ] button to select the "Password" item, and press the [ i ] button to enable or disable the password.
  • Page 49 USER MENU 4.7 View system information Go to the "System Info" interface to view system information such as the software version. The following figure is for reference only. 4.8 Set the time On the "Set Date & Time" interface, press the [ i ] button to enter the date and time.

  • Page 50: Bike Usage

    BIKE USAGE CONNECTING TO THE TENWAYS APP BEFORE YOUR FIRST RIDE ROUTINE MAINTENANCE FRAME CODE Bike usage...

  • Page 51: Connecting To The Tenways App

    Turn the e-bike display on and enter the password. Select the Bluetooth name starting with CARGO and tap it to connect. After connecting, your TENWAYS account is bound to the connected e-bike. The next time you use the app, it automatically connects to the e-bike within 10 seconds.
  • Page 52 BEFORE YOUR FIRST RIDE Check the tire pressure by hand or with a gauge. Make sure that the tire ▪ pressure is within the range of 30-55 PSI or 2.0-4.0 bar. Before riding your e-bike on roads, understand local riding regulations. ▪...

  • Page 53: Routine Maintenance

    ROUTINE MAINTENANCE Daily inspections Before riding, check whether the screws in the following key parts ▪ are properly tightened: Screws between the stem and the front fork stem Screws between the stem and the handlebar Screws between the brake lever and the handlebar Screws between the brake clamps and frame or front fork Screws between the discs and bottom brackets Use the tools provided to tighten loose screws.
  • Page 54 ROUTINE MAINTENANCE Daily cleaning Use a rag or large brush to clean off dust. ▪ When there is a lot of dirt on your e-bike, use a brush and soapy water ▪ to wash off the dirt, rinse the e-bike with clean water, and then dry it with a cloth.
  • Page 55 ROUTINE MAINTENANCE How to maintain the battery Operating and storage temperatures of the battery The working temperature of the lithium battery is 0°C to 30°C. ▪ We recommend that you store the lithium battery in an environment ▪ where the temperature is 0°C to 25°C with a relative humidity of 65% ±...
  • Page 56 ROUTINE MAINTENANCE How to maintain the brakes New brake blocks and discs feature relatively smooth surfaces, so ▪ braking will improve when such surfaces are roughened after you ride 100 km or brake on long downhills 3 to 5 times. Check screws between the brake lever and the handlebar, as well as ▪...
  • Page 57 ROUTINE MAINTENANCE Professional store maintenance We recommend that you go to a professional store for maintenance 2-3 times a quarter, or after every 1,000 km of riding distance. The following items should be checked during such maintenance: The performance of the hydraulic brakes ▪...

  • Page 58: Frame Code

    FRAME CODE The frame code, which is in the form of a QR code, can be found near the bottom bracket at the bottom of the frame down tube. You can scan the QR code with your phone to see the 18-digit frame code. You can use the frame code to purchase insurance.

  • Page 59: Important Reminders

    IMPORTANT REMINDERS WARRANTY WARNINGS Bike usage...

  • Page 60: Warranty

    WARRANTY Starting from the date of delivery, the warranty period for all original ▪ components is stipulated in the TENWAYS warranty terms. Claims within the warranty period must be made directly to ▪ TENWAYS and proof of purchase is required.

  • Page 61: Faq

    What is the weight of the e-bike with Approximately 56 kg. the battery installed? What should I do if any parts are Contact TENWAYS customer damaged or any abnormality service immediately or turn to occurs when I ride the e-bike? relevant professionals for inspection and maintenance.

  • Page 62: Warnings

    WARNINGS This e-bike is designed for urban riding and cargo transportation. Do not ▪ use it for mountain biking or other non-urban application scenarios. It is important to understand your e-bike and its intended use. Personal safety incidents may occur when you use your e-bike in the wrong application scenarios.
  • Page 63 WARNINGS If you have any questions related to the battery, contact TENWAYS. ▪ A great deal of concentration is required when you’re riding. Sudden ▪ braking or steering may result in an accident. Do not modify or tamper with the motor or built-in computersystem of ▪...
  • Page 64 Do not strike the motor violently, or immerse it in water. ▪ Unless required for maintenance, do not attempt to remove the display. ▪ Do not use components of other e-bike brands on TENWAYS e-bikes. ▪ This manual cannot cover the installation and maintenance methods ▪...
  • Page 65 ATTENTION The battery pack MUST be locked onto the frame battery mount before use. ▪ Ensure the battery and charger are not damaged before charging. ▪ Don't connect the positive and negative terminal of the battery pack. ▪ Don't expose the battery to high temperatures. ▪...

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