Denon AH-C500W Owner's Manual
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Denon AH-C500W Owner's Manual

Denon AH-C500W Owner's Manual

True wireless in-ear headphones
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Contents
Preparation
Connections
Operation
Troubleshooting
Appendix
AH-C500W
True Wireless In-Ear Headphones
Owner's Manual
1

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Table of Contents
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Summary of Contents for Denon AH-C500W

  • Page 1 Contents Preparation Connections Operation Troubleshooting Appendix AH-C500W True Wireless In-Ear Headphones Owner’s Manual...
  • Page 2 Playing in one earbud only Wearing Conducting phone calls Wearing the earbuds Making a call Downloading the Denon Headphones app Answering an incoming call Ignoring an incoming call Switching the mic on/off (mute) Using the call waiting function Using the voice assistant function (Siri/Google Assistant)

  • Page 3: Troubleshooting

    Cannot hear sound from one earbud Sound is distorted, noisy, or cuts in and out Cannot make a phone call Cannot connect earbuds to the Denon Headphones app Touch sensor does not function correctly Solution to the problem cannot be found...
  • Page 4 Contents Preparation Connections Operation Troubleshooting Appendix Thank you for purchasing this product. To ensure proper operation, please read this Owner’s Manual carefully before using the product. Unpacking Check that all of these are present before using this device. Quick Start Guide USB cable Safety Instructions (Type-C to Type-C connector,...

  • Page 5: Part Names And Functions

    Contents Preparation Connections Operation Troubleshooting Appendix Part names and functions Earbuds A Touch sensor The earbuds can be operated by touching them with your finger. “List of operation methods” (v p. 7) “Listening to music” (v p. 24) “Conducting phone calls” (v p. 27) “Using the voice assistant function (Siri/Google Assistant)”...

  • Page 6: Charging Case

    Contents Preparation Connections Operation Troubleshooting Appendix Charging case A Charging port (USB Type-C) Connect the included USB cable to charge. B Multi-function button Performs various operations. “Checking the remaining battery power of the earbuds or charging case” (v p. 12) “Pairing with other Bluetooth devices”...
  • Page 7 Contents Preparation Connections Operation Troubleshooting Appendix List of operation methods Music control Play/Pause The main operation methods of the earbuds are as follows. Next track Tap once Long press Previous track Call operation Answer the call Tap once Long press End/Decline calls Microphone mute/Unmute (Call is active, no second call)
  • Page 8 Operation Troubleshooting Appendix 0 You can customize the operation of the touch sensor using the Denon Headphones app. You can assign volume control to each operation of the touch sensor, or disable the touch sensor. 0 Voice assistant functions are not available when the earbuds are connected to LE...
  • Page 9 Contents Preparation Connections Operation Troubleshooting Appendix Charge/Power A rechargeable battery is built into the earbuds and charging case. Use the included USB cable to connect to the computer or a USB AC adapter (commercially available) for charging. The earbuds can also be charged using a commercially available wireless charger. Charging the charging case If the charging case is charged with the earbuds in it, both the charging The charging status can be checked from the status LED on the charging...

  • Page 10: Charging The Earbuds

    Contents Preparation Connections Operation Troubleshooting Appendix Charging the earbuds NOTE The earbuds are charged from the charging case simply by inserting them 0 When connecting the USB cable to the USB port, be sure to match the cable in the charged charging case. Even if there is no access to power when on connector with the shape of the socket.
  • Page 11 Contents Preparation Connections Operation Troubleshooting Appendix Close the lid of the charging case. 0 A fully charged charging case can recharge earbuds that have zero remaining Charging begins. charge three times. If you close the lid of the charging case, the status LED displays 0 It takes approximately 3 hours to fully charge the rechargeable battery from the the amount of charge remaining in the charging case.
  • Page 12 0 You can also check the remaining battery charge of the earbuds on the screen of an iOS or Android device. Additionally, you can check it using the Denon Headphones app.
  • Page 13 Contents Preparation Connections Operation Troubleshooting Appendix Powering on the earbuds Powering off the earbuds With the earbuds in the charging case, open the lid of With the earbuds in the charging case, close the lid of the charging case. the charging case. The earbuds are automatically turned on and started the Bluetooth The earbuds are turned off and charging begins.

  • Page 14: Wearing The Earbuds

    With the wear detection sensor built-in the earbuds, playback is paused when the earbuds are removed from your ears and playback resumes when they are worn again. 0 The automatic pause function of the wear detection sensor can be turned off using the Denon Headphones app.
  • Page 15 Troubleshooting Appendix Downloading the Denon Headphones app You can configure various settings for the earbuds by using the Denon Headphones app. The functions below can also be enabled by configuring the app settings: LE Audio settings 0 In the factory settings, the earbuds' LE Audio function is disabled. To connect LE Audio to a Bluetooth device that supports LE Audio, enable the earbuds' LE Audio function using the app.

  • Page 16: Bluetooth Operation

    Contents Preparation Connections Operation Troubleshooting Appendix Bluetooth operation You can enjoy listening to music wirelessly by connecting the earbuds to your Bluetooth device. Pairing Pairing (registration) is an operation that is required in order to connect a o About the Fast Pair function (Android device Bluetooth device to the earbuds.
  • Page 17 Contents Preparation Connections Operation Troubleshooting Appendix Connecting Connecting to the earbuds for the first time There are three methods for connecting with Bluetooth devices: Connecting to the earbuds for the first time With the earbuds in the charging case, open the lid of (v p.
  • Page 18 NOTE Select “Denon AH-C500W” from the list of devices 0 Before playing music, check the volume setting of the used Bluetooth displayed on the screen of your Bluetooth device. device and enjoy it at the appropriate volume.

  • Page 19: Pairing With Other Bluetooth Devices

    Contents Preparation Connections Operation Troubleshooting Appendix Pairing with other Bluetooth devices With the lid of the charging case open, long press the multi-function button for approximately 2 seconds. To pair the earbuds to two or more Bluetooth devices, you must manually If the LED on the charging case is slowly flashing in white, the change the earbuds to the pairing mode.
  • Page 20 The pairing mode will be activated with a notification sound from the earbuds. Select “Denon AH-C500W” from the list of devices displayed on the screen of the Bluetooth device. The Bluetooth connection is established. On the screen of the Bluetooth device, confirm that a connection has been made.
  • Page 21 The earbuds support LE Audio. The earbuds' LE Audio function is you want to connect. disabled in the default settings. Enable the LE Audio function with the Select “Denon AH-C500W” from the list of devices Denon Headphones app to connect. displayed on the screen of the Bluetooth device.
  • Page 22 Troubleshooting Appendix Insert the earbuds in the case. Make sure the Bluetooth function on the Bluetooth device is turned on, and select “Denon AH-C500W” from the list of devices displayed on the Bluetooth device screen. Pairing will be completed. Bluetooth Denon AH-C500W...
  • Page 23 Denon Headphones app or restore the earbuds to their factory settings. playing music and then start playing music on the other device. (v p. 41) 0 The multi point connection function can be turned off using the Denon Headphones app.

  • Page 24: Listening To Music

    Contents Preparation Connections Operation Troubleshooting Appendix Listening to music Playback/pause Listening to music using a Bluetooth Tap the touch sensor of the right or left earbud once. connection First check that the earbuds and Bluetooth device are connected via Bluetooth. (v p. 16) Playback operations can be performed from both the Bluetooth device and earbuds.
  • Page 25 The automatic pause function of the wear detection sensor can be turned off using the Denon Headphones app. 0 You can also wear just a single earbud on one side.
  • Page 26 Contents Preparation Connections Operation Troubleshooting Appendix Playing in one earbud only The earbuds can be used on one side only. If stereo sound is played on one side only, the sound is automatically converted to play monaural sound. Wear the earbud you want to use. Place the unused earbud in the charging case.

  • Page 27: Conducting Phone Calls

    Contents Preparation Connections Operation Troubleshooting Appendix Conducting phone calls Calls can be made while you are wearing the earbuds. You can hear the caller’s voice through the earbuds, and your voice is picked up by the built-in microphone in the earbuds. Bluetooth supported mobile phones that are connected can be operated with the touch sensor on the right or left earbud. To finish a call, double tap the touch sensor on the Making a call right or left earbud, and then press again for...

  • Page 28: Answering An Incoming Call

    Contents Preparation Connections Operation Troubleshooting Appendix Answering an incoming call To finish a call, double tap the touch sensor on the right or left earbud, and then press again for approximately 2 seconds. If you receive an incoming call, tap the touch sensor on When a call is hanged up, playback of the paused track is restarted.

  • Page 29: Ignoring An Incoming Call

    Contents Preparation Connections Operation Troubleshooting Appendix Ignoring an incoming call Switching the mic on/off (mute) During a call, tap the touch sensor of the right or left If you receive an incoming call, double tap the touch earbud, and then press again for approximately 2 sensor on the right or left earbud, and then press again seconds.

  • Page 30: Using The Call Waiting Function

    Contents Preparation Connections Operation Troubleshooting Appendix Using the call waiting function If you receive a call while another call is already in progress, you can place the current call (call A) on hold and switch to the new call (call B). 0 Some of mobile phones may not be compatible with these functions.
  • Page 31 Contents Preparation Connections Operation Troubleshooting Appendix o To return to the call that is on hold (call A) Double tap the touch sensor on the right or left earbud during a call (call B). This ends the current call (call B) and resumes the call that is on hold (call A).
  • Page 32 Contents Preparation Connections Operation Troubleshooting Appendix Using the voice assistant function Long press the touch sensor of the right or left earbud (Siri/Google Assistant) for approximately 2 seconds. The voice assistant function is started. The voice assistant function (Siri/Google Assistant) built-in devices can be started and can be used to operate devices by voice from the mic of the earbuds.

  • Page 33: Audio Playback And Phone Calls On A Bluetooth Device

    Contents Preparation Connections Operation Troubleshooting Appendix Information Audio Playback and Phone Calls on a Bluetooth Device These earbuds are compatible with SCMS-T content security standards. You can use these earbuds with SCMS-T compatible mobile phones or devices. In order to listen to music via a Bluetooth connection, the connected Bluetooth device needs to be A2DP (Advanced Audio Distribution Profile) compatible.

  • Page 34: Troubleshooting

    If the issue is not covered here, there may be a malfunction. Contact the store where you purchased the earbuds. If the staff at the store where you purchased the earbuds also do not know how to resolve the issue, contact the Denon Customer Service Center or your nearest Repairs Center.

  • Page 35: Cannot Connect Via Bluetooth

    Cannot charge wirelessly Cannot charge using a commercially available wireless charger. Close the lid of the charging case and place it in the center of the charging area of the wireless charger with the DENON logo on the charging case facing up.
  • Page 36 LE Audio. For details, see the owner's manual of the Bluetooth device. In the factory settings, the earbuds' LE Audio function is disabled. Enable the LE Audio setting using the Denon Headphones app. After changing the earbuds' LE Audio setting, delete the connection history for “Denon AH-C500W” in the Bluetooth device's connection settings once and then pair again.

  • Page 37: No Sound Comes Out

    Contents Preparation Connections Operation Troubleshooting Appendix No sound comes out No sound comes out. Pair the earbuds with the Bluetooth device. (v p. 17) Check that the connected Bluetooth device are powered on. Check that audio is being played back on the Bluetooth device. Adjust the volume.
  • Page 38 Contents Preparation Connections Operation Troubleshooting Appendix Sound is distorted, noisy, or cuts in and out Sound is distorted, noisy, or cuts in and out. Adjust the volume. The Bluetooth device is out of range. Bring the Bluetooth device closer to the earbuds. The Bluetooth connection is experiencing wireless interference.
  • Page 39 Close and re-open the Denon Headphones app. Check your earbuds is connected to your Bluetooth device with Bluetooth. You need to be connected with Bluetooth to use the Denon Headphones app. Bluetooth will only activate when no cables are connected.
  • Page 40 Solution to the problem cannot be found Solution to the problem cannot be found. Check your earbuds is charged. (v p. 12) Check your earbuds, Bluetooth device and the Denon Headphones app have been updated to the latest version. Check your Bluetooth is connected. Further troubleshooting Forget your earbuds from your Bluetooth device's Bluetooth settings, and pair again.

  • Page 41: Resetting Factory Settings

    Contents Preparation Connections Operation Troubleshooting Appendix Resetting factory settings If the earbuds are not working properly, reset them. The various settings are reset to the factory default. Configure the settings again. Insert the earbuds in the charging case. With the lid of the charging case left open, long press the multi-function button for approximately 10 Do not close the lid of the charging case.
  • Page 42 Contents Preparation Connections Operation Troubleshooting Appendix Close the lid of the charging case. All the settings are reset to the factory default.

  • Page 43: Precautions For Use

    Contents Preparation Connections Operation Troubleshooting Appendix Precautions for Use Be sure to read the Owner’s Manual of the device that you want to connect. Check the volume settings when using the earbuds on public transport or in public places and make sure you do not disturb people around you. These earbuds are not guaranteed to work with all combinations of Bluetooth devices/mobile phones.

  • Page 44: Trademark Information

    Appendix Disposal of these earbuds Trademark information The rechargeable battery built into these earbuds can be recycled. Contact the Denon Customer Service Center for details on disposing of these earbuds. The Bluetooth ® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc.

  • Page 45: Specifications

    Contents Preparation Connections Operation Troubleshooting Appendix Specifications o Earbud section Type: Dynamic type Drive units: φ12 mm Playback frequency: 20 – 20,000 Hz o Bluetooth section Compatible standards: Bluetooth 5.3 Transmission power class: Class1 Compatible profiles: A2DP/AVRCP/HSP/HFP Corresponding codec: AAC/SBC/LC3 Continuous playback time: Approx.
  • Page 46 Contents Preparation Connections Operation Troubleshooting Appendix o General Operating temperature range: 41 °F - 95 °F (5 °C - 35 °C) Rating of the charging input to the charging case: DC 5 V, 2.4 A or less Power supply: DC 3.7 V (internal lithium polymer rechargeable battery for earbuds) DC 3.7 V (internal lithium polymer rechargeable battery for charging case)
  • Page 47 3520 11000 00ASA © 2024 Masimo. All Rights Reserved.

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