Samsung DP500A2D Hero-22T Service Manual

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SERVICE

DP500A2D

Refer to the service manual in the GSPN (see the rear cover) for more information.

DP500A2D

Hero-22T

MANUAL

1. Precaution

2. Introduction

3. Desassembly and Reassembly

4. Trouble shooting

5. System Wire Diagram

Contents

Table of Contents

Troubleshooting

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Summary of Contents for Samsung DP500A2D Hero-22T

Page 1 DP500A2D Hero-22T SERVICE MANUAL DP500A2D Contents 1. Precaution 2. Introduction 3. Desassembly and Reassembly 4. Trouble shooting 5. System Wire Diagram Refer to the service manual in the GSPN (see the rear cover) for more information.
Page 2: Table Of Contents
System Diagnosis ........................4 − 17 4.8. Hardware Upgrade ........................4 − 18 System Wire Diagram ........................5 − 1 5.1. System Layout ........................5 − 1 5.2. Board Component ........................5 − 2 Copyright© 1995-2012 SAMSUNG. All rights reserved.
Page 3: Precaution
If the cord is disconnected, it may cause electric shock or fire. 9) Repair the product using only authorized parts 10) Keep the product away from heating devices such as heaters. › Exposure to heaters may cause deformation of the product or fire. Copyright© 1995-2012 SAMSUNG. All rights reserved.
Page 4: Safety Precautions
Avoid leaving excessive amounts of flux within a custom IC or between the pins when soldering a custom IC. k) Take care to not damage the board when installing or separating an Option Board. l) Take care to not break the printed circuit pattern on the PCB when separate an IC. Copyright© 1995-2012 SAMSUNG. All rights reserved.
Page 5: Ground
The red box of each image is earth with overlap when inserting a plug or multiple-tab into the socket. Please check that it should be put the outlet completely. Copyright© 1995-2012 SAMSUNG. All rights reserved.
Page 6: Static Electricity Precautions
4) Do not touch any parts unless absolutely necessary 5) Disassemble the parts on the anti-static-electricity pad. 6) When a board is not installed in the system, package the board with an anti-static-electricity packaging. Copyright© 1995-2012 SAMSUNG. All rights reserved.
Page 8: Specification
(1920 x 1080(MAX), 1680 x 1050, 1600x900,1440x900,1400x1050, 1366x768,1360x768,1280x1024,1280x960,1280x800,1280x768,1280x720, 1280x600,1152x864,1024x768,800x600) HDMI-In Support v1.3a compliant / Enable HDCP ,Option,1920 x 1080(MAX),60Hz HDMI-OUT Support v1.3a compliant,1920 x 1080(MAX),60Hz Controls Touch Board(Brightness, Sound, Touch Launcher, Backlight) Camera Support(1.0MHD megapixel) Copyright© 1995-2012 SAMSUNG. All rights reserved.
Page 9 ATSC & NTSC Terrestrial TV From factor Full Mini Card Interface PCIe-IF Size W50.8*L29.85mm Chipsets CX25843-24Z, S5H1411, XC5000 Remark Microsoft Media Center Support, USB Interface HD Support Support (Factory option) Storage 2.5" HDD, Removable Hard Disk Drive-7200rpm*** Copyright© 1995-2012 SAMSUNG. All rights reserved.
Page 10 Cyberlink Media Suite 8 Bluray Disc 3D(3D : Not support) Security RPC-II Regional Encoding - kensington lock Hole Size : 3mm x 7mm Network Tools Integrated 10/100/1000 Mbps Ethernet Chipset Realtek RTL8111E Features RJ45 Output Copyright© 1995-2012 SAMSUNG. All rights reserved.
Page 11 Size 289.2 x127.5x19.9 mil Weight 421.4g Effective distance continue mode 450hours Idle mode 4800hours (Approximately 200days) Wired PS/2 Keyboard └Num Keypad └Spill-resistant Wireless Mouse Wireless Mouse (Option) Size 109.57x60.85x41.33 mil Weight 73.2g Effective distance Copyright© 1995-2012 SAMSUNG. All rights reserved.
Page 12 None None Finger Printer Power and Power Management System power management Power management features ACPI V2.0 compliant, Standby(S3), Hibernate(S4) AC Adapter AD-9019S Output Power Dimension W127*L51*H30mm Weight (AC Adapter) 346g Worldwide Compatibility auto-sensing 100V~240VAC Copyright© 1995-2012 SAMSUNG. All rights reserved.
Page 13 Package dimensions (W x D x H) 730x505x200mm - Weight 11Kg(Including Box) Design LCD Back Mold (Black) LCD Front Mold (Black) System Top Mold (Black) System Bottom Mold (Black) Installed software Operating system Windows 8 (64b) Windows 8 Professional (64b) Copyright© 1995-2012 SAMSUNG. All rights reserved.
Page 40: Software
1.0.2.0 Express Cache TPM Ultility XTR3D Gesture 2.1.18.5353 Norton Interenet Security 2013 20.0.0.133 Norton online backup 4.1.0.10 Power2Go 8.0.0.1912 PowerDVD 10.0.4325.02 PowerDVD BD Touch Supporter 1.3.3.0 Intel AppUp 3.5.1.37950 IntelliMemory Yandex Disk 0.5.0.2582 2-34 Copyright© 1995-2012 SAMSUNG. All rights reserved.
Page 41 1.0.0.10 Win 8 8400 updates S/W (Previous SW/New SW) [For more information, product descriptions and installation training manuals refer to Chap.2] S/W (Consultation stage of development) Please refer that [Consulting Script] -> [Consultation] Copyright© 1995-2012 SAMSUNG. All rights reserved. 2-35...
Page 57: Desassembly And Reassembly
3.1. MainSystem 1. Removing Stand Foot 2. Removing the screw on cover back 1. Removing Rubber-Stand Foot 2. Removing the Screw 3. Removing Memory Door 1. Removing the Screw 2. Lift up memory door Copyright© 1995-2012 SAMSUNG. All rights reserved.
Page 58 - Please note do not damage cover and Front. 5. Removing ODD Assy 1. Removing ODD Screw 2. Removing ODD Assy 7. Removing hinge connector 1. Removing the Screw 2. Lift up hinge connector Copyright© 1995-2012 SAMSUNG. All rights reserved.
Page 59 3. Desassembly and Reassembly 8. Removing Hinge 9. Removing Rear Board 1. Removing the Screw 2. Lift up hinge 1. Removing the Screw 2. Lift up Rear Board. 3. Removing the Screw. Copyright© 1995-2012 SAMSUNG. All rights reserved.
Page 60 16. Removing LCD Bracket 1. Removing the Screw 12. Power Board, ODD CONN, Light Board, TSB 2. Lift up LCD Bracket 1. Removing the Screw 2. Removing Power cable, ODD Cable and Light Board Copyright© 1995-2012 SAMSUNG. All rights reserved.
Page 65: Trouble Shooting
Wireless LAN Module • Key Board • System Fan • LCD Panel • Main Board • Harness Cable • LCD Cable, Wireless LAN Antenna 2types, Camera cable, ODD SATA Cable, LVDS Cable, Speaker Power-in Copyright© 1995-2012 SAMSUNG. All rights reserved.
Page 66: Debugging Flow Chart
4. Trouble shooting 4.2. Debugging Flow Chart Debugging Flow for Samsung PC is in the universal rule. Please Refer to the attached Debugging Flowchart for more detail information ※ Training manual how to use the side of the fault diagnosis please refer.
Page 70: Hardware Troubleshooting
Check if there is a magnetic body near the touch pad button or the system or check if there is an exterior defect to the LCD Check LCD cable or LCD module Replace the new one. Copyright© 1995-2012 SAMSUNG. All rights reserved.
Page 71: Main System
RHE. Replace the memory module. * Check if it is out of order. RTC Reset. * Check if it is out of order. Replace Main Board. * Check if it is out of order. Copyright© 1995-2012 SAMSUNG. All rights reserved.
Page 72 → Fn + F6 (Mute cancellation) Control panel confirmation . → Speaker Setting. Turn the volume up. → Fn key volume adjustment. Check the Headphone jack. Replace Main Board. * Check if it is out of order. Copyright© 1995-2012 SAMSUNG. All rights reserved.
Page 73 ( Check the system manager ) Check the connection status of camera cable between Main board. Check the connection status of camera cable between Camera module Replace Camera module * Check if it is out of order. Copyright© 1995-2012 SAMSUNG. All rights reserved.
Page 74 Replace Main Board. * Check if it is out of order. #9. The Fan does not work normally. Check the system by using SAFC(Samsung Advanced * Refer to the tool guide. Fan Control)program. Check the connection status of Heat sink →...
Page 75: Others
In case of connecting USB device in power -If connect USB device in power saving mode, screen may not be saving mode. displayed properly. -USB device should connect in normal operation mode. Copyright© 1995-2012 SAMSUNG. All rights reserved. 4-11...
Page 76 In case of executing DOS windows, When - Press <Alt>, <Tab> key simultaneously, then Screen appear. coming out for came in power saving mode, Screen dose not appear properly 4-12 Copyright© 1995-2012 SAMSUNG. All rights reserved.
Page 77: Diagnosis Application
2) Use Method : On the Windows, Copy Windiag4 Folder to Free Folder -> OPEN SKRIPT -> Choose the Test item (Skip : uncheck) -> Start (Test Start) Management following the result of Windiag5Test Copyright© 1995-2012 SAMSUNG. All rights reserved. 4-13...
Page 78 1) Usage : To check the Device and Port on the Windows orTool for System Long Run Aging Test 2) Use Method : After booting with CD or Bootable USB Memory Disk , Run Pyxis. 4-14 Copyright© 1995-2012 SAMSUNG. All rights reserved.
Page 79: Bios & Micom Update
AFUDOS XXXX.rom /reboot /p /b /r /n /e" 2) update in the Windows a) Windows boot -> Run Samsung update plus -> check update profile -> Click ‘BIOS update’ 3) BIOS spec list and check list guide 4) Delete Password ※...
Page 80: Cpu Fan Control
4. Trouble shooting 4.6. CPU FAN Control Checking CPU FAN 1) Check if the Thermal is locked tightly. 2) Check if the Fan cable is properly connected 3) Change the FAN 4-16 Copyright© 1995-2012 SAMSUNG. All rights reserved.
Page 81: System Diagnosis
In general, if a defect of the circuit or part is detected during the system test, the system stops at a particular code. The error codes for each part of the system are listed in the following table Copyright© 1995-2012 SAMSUNG. All rights reserved. 4-17...
Page 87 CIS, Africa E.Asia, W.Asia, https://gspn2.samsungcsportal.com China, Japan N.America, S.America https://gspn3.samsungcsportal.com This Service Manual is a property of Samsung Electronics © 2012 Samsung Electronics Co.,Ltd. Co.,Ltd. All rights reserved. Any unauthorized use of Manual can be punished under Printed in Korea applicable International and/or domestic law.

Samsung DP500A2D Hero-22T Service Manual

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Troubleshooting

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Questions and answers

Summary of Contents for Samsung DP500A2D Hero-22T

Page 2: Table Of Contents

Page 3: Precaution

Page 4: Safety Precautions

Page 5: Ground

Page 6: Static Electricity Precautions

Page 7: Introduction

Page 8: Specification

Page 14: Comparing Product Specifications

Page 15: Function Of Product

Page 23: New Technology / Ability

Page 37: Hardware

Page 40: Software

Page 42: Bios Setup (Ami)

Page 55: H/W Basic Item & Optional Item

Page 57: Desassembly And Reassembly

Page 62: Cabling

Page 65: Trouble Shooting

Page 66: Debugging Flow Chart

Page 70: Hardware Troubleshooting

Page 71: Main System

Page 75: Others

Page 77: Diagnosis Application

Page 79: Bios & Micom Update

Page 80: Cpu Fan Control

Page 81: System Diagnosis

Page 82: Hardware Upgrade

Page 84: System Wire Diagram

Page 85: Board Component

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