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SkyATA User Manual
1. Introduction ....................................................................................................... 2
1.1 Package Contents ................................................................................... 2
1.2 Product Specification ............................................................................... 3
1.3 Main Features .......................................................................................... 3
1.4 Minimum System Requirements .............................................................. 4
1.5 SkyATA LED ............................................................................................ 5
1.6 Customer service ..................................................................................... 5
2. Install Skype Software ...................................................................................... 6
2.1 Install Skype and Quick Start ................................................................... 6
3. Setup SkyATA................................................................................................... 9
3.1 SkyATA Hardware Setup ......................................................................... 9
3.2 SkyATA Software Setup .......................................................................... 9
4. Use SkyATA.................................................................................................... 17
4.1 Before Making a Call ............................................................................. 17
4.2 SkyATA Icons ........................................................................................ 23
4.3 SkyATA GUI .......................................................................................... 23
4.3.1 Options ........................................................................................ 25
4.3.2 General Setting Page .................................................................. 26
4.3.3 Audio Setting Page ...................................................................... 30
4.3.4 Phone Setting Page ..................................................................... 31
4.3.5 Speed Dial Setting Page .............................................................. 34
4.4 Make a Skype Call ................................................................................. 37
4.5 Make a SkypeOut™ Call........................................................................ 37
4.6 Answer a Skype/SkypeIn™ Call ............................................................ 39
4.7 End a Skype Call ................................................................................... 39
4.8 Skype Caller ID ...................................................................................... 40
4.9 Other IM Mode ....................................................................................... 42
5. FAQs ............................................................................................................... 44
6. Regulation ....................................................................................................... 66
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Related Manuals for Regin Tech SkyATA
Summary of Contents for Regin Tech SkyATA
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Page 1: Table Of Contents
2. Install Skype Software ..................6 2.1 Install Skype and Quick Start ..............6 3. Setup SkyATA....................9 3.1 SkyATA Hardware Setup ................. 9 3.2 SkyATA Software Setup ................9 4. Use SkyATA....................17 4.1 Before Making a Call ................17 4.2 SkyATA Icons .................. -
Page 2: Introduction
PC. When employees are out of the office or abroad, they can call Skype back office via smart phone to save money. With SkyATA's easy and friendly user interface, you can make Skype calls in the similar way as you can do with the traditional landline. You can set speed dial numbers for Skype contacts or SkypeOut contacts from SkyATA Speed Dial setting page. -
Page 3: Product Specification
◼ RJ11 telephone cable ◼ Installation CD including SkyATA & Skype setup program, quick installation guide and user manual. Users can also access Regin Technology web site www.regintech.com.tw/download.htm to download the latest related document. 1.2 Product Specification Model Number SkyATA Dimensions L x W X H: 81x 37x 19 mm (Old 67.4 X 36.2 X 17.8 mm) -
Page 4: Minimum System Requirements
Support SkyATA software online upgrade and latest software version check/download ◼ Support Skype 8.129.0.202 or above version. Need to manually set Skype Microphone and Speaker as SkyATA 1.4 Minimum System Requirements To keep the normal functions of SkyATA, users need to make sure their system to... -
Page 5: Skyata Led
Microsoft 64-bit Windows 7, 8, 10 and 11. Not support 32-bit version. ◼ Support Skype 8.129.0.202 version ◼ Internet connection (WiFi, ADSL, Cable Modem, ..., etc) 1.5 SkyATA LED LED Indicator: Standby (Slow on/off) Ringing (Fast on/off) Call active (Always on) Error (Always off) 1.6 Customer service... -
Page 6: Install Skype Software
The first step of setting up SkyATA is to install Skype on the computer. 2.1 Install Skype and Quick Start If Skype has been installed, check if it is the version which SkyATA claims to support as SkyATA user manual section 1.4 Minimum System Requirements. - Page 7 “Make Bing your search engine and MSN your home page” options window pops out. Make your decision and click “Continue” After installation is complete, Skype will ask for account login or create a new account. Please login and then Skype is running...
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Page 9: Setup Skyata
3. Setup SkyATA 3.1 SkyATA Hardware Setup Get the SkyATA dongle from SkyATA package and take off the USB connector cover. Plug SkyATA dongle USB connector into the computer USB port. Connect one telephone cable between the RJ-11 port of SkyATA dongle and the telephone RJ11 port. - Page 10 SkyATA setup program. To install the SkyATA setup software: After the SkyATA dongle is connected to the computer, it will take up to 15 seconds for the “Found New Hardware” window to appear.
- Page 11 The “Select Setup Language” window pops up. Choose a preferred language by scrolling down the selection bar. After choosing the language, click “OK”. The “Welcome to the SkyATA Setup Wizard” appears. Read the on-screen instructions and click “Next”.
- Page 12 In the next window, check the box of “I accept the agreement” after reading the agreement carefully. Then Click “Next”. Note: Users can click “Back” to go back to the previous step anytime during installation. In the next window, designate a folder for the installation. A default folder will appear.
- Page 13 In the next window, choose a preferred folder for SkyATA program’s shortcuts in the Start Menu folder. A default folder will appear. If this is not preferred folder, click “Browse” and choose a folder from the list. Users can choose not to create a Start Menu folder.
- Page 14 Carefully examine the configurations. If the configurations need to be changed, click “Back” to make necessary modifications. If not, click “Install” to start the installation. 11. In the next window, users can choose to launch SkyATA. Click “Finish” to finish the setup.
- Page 15 12. After SkyATA main installation is done and users click “Finish”, there might pop out below window prompting users to install VC redistributable. If the suitable VC redistributable is already installed in your PC, there won’t pop out this window. For SkyATA’s normal operation, Microsoft Visual C++ redistributable is required.
- Page 16 14. If the installation of VC redistributable is ignored during SkyATA installation, users can uninstall SkyATA and install again with VC redistributable installed when the above “Microsoft Visual C++ redistributable installation” window pops out. Users can also manually install VC redistributable from SkyATA installation folder as below.
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Page 17: Use Skyata
SkyATA has any problem Important setting before start SkyATA needs to control Skype GUI for callout and hangup. If users want to use other applications on the SkyATA connecting PC, they need to prevent interfering... - Page 18 Skype GUI when there is any callout or hangup activity. Otherwise, SkyATA might not work correctly. They can use the computer during Skype talk, but the calling window can’t be closed. Install Microsoft Visual C++ redistributable For SkyATA’s normal operation, Microsoft Visual C++ redistributable is required.
- Page 19 Skype Audio settings For Skype 8.129.0.202, users need to set SkyATA as the audio device for Skype as below figure. Without the correct setting, you will have problems hearing each other during Skype calls.
- Page 20 Skype Appearance After choosing “Settings” from Skype GUI, Settings window pops out. Choose “Appearance” and the default setting is “Use system setting”. If the color of Skype background is still not light, please choose “Light” to make SkyATA work properly.
- Page 21 Skype Name Users need to fill Skype Name at SkyATA speed dial page for Skype callout. If the filled in Skype account name format is like e-mail someone@sample.com or mobile phone number, SkyATA can’t use such information for callout. As the following two figures, they need to click Skype contact with right mouse and choose “View profile”...
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Page 23: Skyata Icons
It is good to use Windows task scheduler (Please refer to Microsoft link https://technet.microsoft.com/en-gb/library/cc748993 (v=ws.11).aspx) to arrange the PC restart when SkyATA should not be in use every two weeks. 4.2 SkyATA Icons Desktop and Quick Launch icon... - Page 24 This setting is most suitable for users in front of the computer when they use SkyATA for a Skype call. They can do whatever with the computer. SkyATA can’t detect Skype GUI correctly since users might interfere with Skype call status window.
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Page 25: Options
Skype chat message like “*123” for the extension number 123 to SkyATA’s Skype before making the call or when the call is in progress. SkyATA will dial the extension for the caller. For details, please refer to FAQ 25 of Chapter The following are detailed descriptions about Options for SkyATA settings. -
Page 26: General Setting Page
This page provides the basic operation settings, including Language selection, Launch at Windows startup, Caller ID, Ring at startup, Delay before callout, Audio recovery, SkypeOut country code, area code, Add keys for dialout, If SkyATA is running, prevent computer entering sleep or screen protection, Reverse phone line polarity, When phone is off-hook, call Skype (DOD), Forward fixed PBX EXT. - Page 27 Chinese. The default language is determined by the “Select Setup Language” setting during SkyATA setup program is installing. If users install SkyATA in the operating system whose language is not in our supported languages list, Language will be set to English automatically.
- Page 28 Ring at startup If this setting is enabled, an initial ring from the connected phone will be activated to inform users that SkyATA is now ready to use, once the device initialization is successfully completed. The default setting is disable.
- Page 29 Default setting is disable. If SkyATA is running, prevent computer entering sleep or screen protection Users can disable this setting, but SkyATA won't work for Skype calls when the computer enters sleep or screen protection. They need to wake up the PC when they want to use SkyATA for Skype calls.
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Page 30: Audio Setting Page
The default setting is disable and Skype callers can send Skype message to dial PBX extension number. 4.3.3 Audio Setting Page In Audio setting page, users can change audio settings including SkyATA device volume control and Windows default audio device setting. -
Page 31: Phone Setting Page
Windows default audio device setting If SkyATA is set as Windows default speaker, users might not be able to listen to music as they did before. They can change Windows default speaker as the preferred speaker for playing music and click “Apply” or “OK”. After they stop listening to music and want to use SkyATA, they need to make sure if the microphone and speaker in Skype audio setting are SkyATA. - Page 32 Ring signal type and frequency selection Here supports two types of ring signal wave: Sinusoidal and Trapezoidal. Four types of ring signal frequency, 20Hz, 25Hz, 30Hz & 50Hz are supported. Users can choose a proper ring signal frequency according to the ring frequency of the adopted phone.
- Page 33 For SkyATA PBX application, they need to set the appropriate settings of busy tone when SkyATA is connected to one PBX. By selecting a country, the device will activate the specific busy tone frequency and cycle adopted by local Public switched Telephone Networks in that country.
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Page 34: Speed Dial Setting Page
4.3.5 Speed Dial Setting Page Users can use SkyATA Speed Dial page to set speed dial for any Skype contacts or SkypeOut numbers. There are up to 5 digits of Arabic numeral for speed dial setting. They need to upgrade SkyATA version to 3.0.0.9 or later and do the settings on the Speed Dial page. - Page 35 Press “Delete” button to delete the selected contacts. Following the two figures below, users need to click Skype contact with right mouse and choose “View profile”. Get contact’s Skype Name and fill in SkyATA’s speed dial page.
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Page 37: Make A Skype Call
During SkypeOut calls, users can dial the extension number from phone keypad. It is suggested to dial the extension number when voice prompt is stopped having an accurate extension dialing. If users set SkyATA “Connect phone” in “Usage scenario setting” mode, they can dial extension number from SkypeOut dial pad “Usage... - Page 38 00-1-408-888-8888. They can omit 00 + country code when making SkypeOut calls by selecting SkypeOut country code from the General page after choosing "Options" of SkyATA system tray icon. SkyATA supports smart dialing for calling to USA, Canada, Taiwan and China.
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Page 39: Answer A Skype/Skypein™ Call
4.6 Answer a Skype/SkypeIn™ Call Pick up the phone receiver and proceed with the call when there is an incoming call. Use the Skype window interface to answer a call. When there is a Skype/SkypeIn™ incoming call, click the Call/Answer button from Skype GUI with the mouse or keyboard. -
Page 40: Skype Caller Id
Skype GUI and put the phone receiver back onto the telephone. 4.8 Skype Caller ID SkyATA sends Skype’s Nick Name instead of Skype Name for caller ID. If users want to have speed dial information for the incoming Skype contact for easy call return, they need to set correct contact’s Skype Nick Name and speed dial... - Page 41 SkyATA can support Type I FSK Caller ID for Skype calls. If SkyATA is connected to phone with FSK Caller ID support, users can see the caller's Skype Nick Name from phone screen when there is a Skype incoming call, and the phone is still on-hook.
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Page 42: Other Im Mode
SkyATA as the audio device from IM’s audio device setting when SkyATA is connected to a PC. After making/receiving a call from IM GUI, they can pick up the phone connected with SkyATA for conversation. For IMs without audio device setting GUI, they can set PC default audio device as SkyATA. - Page 43 After SkyATA is chosen as Windows default audio device for Audio Out and Audio In, please click “OK” or “Apply”. How to answer the interrupt IM call When users are on an IM call and there is another interrupt IM call, they can pick up the interrupt call through the IM’s incoming call reminder GUI and switch both...
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Page 44: Faqs
Windows SmartScreen program warning of “Don’t run”? A: Below are two possible reasons why SkyATA can’t be installed. a. SkyATA setup program needs to be run under Windows users with administrator privilege. b. Please click “More info” as the content circled in red of below figure. - Page 45 “About” as the below tray icon. Q3: How do I know that SkyATA is successfully installed? A: The easy way is to check the status of SkyATA system tray icon at the right-bottom corner of Windows desktop. If you can see SkyATA system...
- Page 46 A: a. SkyATA might not plug in the computer USB port properly. Please unplug it and make sure to plug it into the computer USB port properly. Users can try to use one USB cable to connect SkyATA and USB port to make sure have a solid plug into USB port.
- Page 47 Step2: Press “Settings” as below Step 3: Press “Components” in the left site and “Uninstall Component” to uninstall software updater. If “Uninstall Component” is not seen, please press “Software Updater” to find it. Remember to save the change before exit.
- Page 48 Q8: Why can't I hear any voice after I pick up phone receiver and Skype shows connected? A: Users need to manually set up SkyATA as Skype’s audio device for Skype 8.129 or above version. Otherwise, they will encounter audio problems during Skype calls.
- Page 49 Q9: Why can’t SkyATA call parties hear each other sometimes? A: This problem might be due to internet quality. If this problem exists continuously, users can try to click “Audio recovery” button from General page of SkyATA system tray “Options”.
- Page 50 Q10: Why doesn’t the phone ring when there is an incoming call? Please make sure your phone ring is setting on. Please make sure whether SkyATA is successfully installed or not as the description in FAQ 3. Try to change the Ring signal frequency selection in Phone Setting page.
- Page 51 (1) or keep normal Skype window size but stay at Setting or Help and feedback page as figure (2), it will cause SkyATA has the problem to detect incoming Skype calls and ring the connecting phone.
- Page 52 Figure(1)
- Page 53 Figure(2) Users can keep Skype main window as the figures below to prevent the above phone not ringing problems.
- Page 54 A: For SkyATA PBX application, users need to ensure “Usage scenario setting” is set in “Connect PBX” from SkyATA system tray icon as below figure. If they interfere with the Skype call status window during a call, the call might be incidentally finished or the call party might hear busy tones although the call is still in progress.
- Page 55 A: a. Please make sure whether SkyATA is successfully installed or not as FAQ 3. b. Make sure SkyATA has been chosen as the Skype sound device for Audio In/Out, please refer to FAQ 8. c. Please check whether your computer has entered power saving mode or not.
- Page 56 Q17: How can I use previous Skype audio devices after SkyATA is installed? A: After SkyATA is installed, Skype sound device needs to be set as SkyATA as the figure in FAQ 8. If users want to use another Skype device, they can choose Skype sound device they want to use.
- Page 57 Windows remote desktop connection? A: When one machine connects the PC with SkyATA via Windows remote desktop connection, the default setting might leave SkyATA under the control of the remote connecting machine and cause Skype audio setting error for SkyATA.
- Page 59 Q19: Why did my Skype contact list disappear after I installed SkyATA setup for Skype 8? A: For users with Speed Dial page set up, they can’t uninstall SkyATA before installing the updated SkyATA setup. Otherwise, the speed dial page setting will disappear.
- Page 61 When SkyATA is in operation, it needs to prevent the connecting PC from entering sleep to make sure SkyATA operation at all the time. It might run the risk of your PC being accessed. You can lock your computer by using the Ctrl+Alt+Del keys combination and selecting Lock screen.
- Page 62 When the PC is locked, SkyATA still works normally. b. Screensaver SkyATA software won’t prevent your computer entering screensaver after SkyATA software version 2.1.0.9. Users can enable screensaver with resumed display logon screen as follows.
- Page 63 Q21: Can I use Skype version later than SkyATA claims to support in 1.4 Minimum System Requirements? A: Since Skype might change GUI for the new release, we can't guarantee our current SkyATA software can work with the new update Skype seamlessly.
- Page 64 Skype chat after SkyATA version 3.0.0.9. During Skype-to-Skype calls, Skype callers can send a Skype chat message like “*123” before making the Skype call or during the Skype call as below figure. SkyATA will help the caller to dial extension 123.
- Page 65 Q27: Why did I still have voice volume problems with my Skype call party although I have adjusted SkyATA Microphone and Speaker volume to larger setting? A: Pease make sure Speakers setting under Skype Audio & Video setting is at higher volume as below figure, or you might have problems hearing call partner’s voice.
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Page 66: Regulation
6. Regulation Regulatory Compliance Notices Class B Equipment This equipment has been tested to comply with the limits for a Class B device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
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