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Regin Tech Sky911 User Manual

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Sky911 User Manual
1. Introduction ....................................................................................................... 3
1.1 Package Contents ................................................................................... 4
1.2 Product Specification ............................................................................... 5
1.3 Main Features .......................................................................................... 5
1.4 Minimum System Requirements .............................................................. 8
1.5 Sky911 LED ............................................................................................. 9
2. Install Skype Software .................................................................................... 10
2.1 Install Skype and Quick Start ................................................................. 10
3. Setup Sky911.................................................................................................. 15
3.1 Sky911 Hardware Setup ........................................................................ 15
3.2 Sky911 Software Setup ......................................................................... 16
4. Use Sky911..................................................................................................... 24
4.1 Before Making a Call.............................................................................. 24
4.2 Sky911 Icons ......................................................................................... 24
4.3 Sky911 GUI ........................................................................................... 25
4.3.1 Options ........................................................................................ 28
4.3.2 General Setting Page .................................................................. 29
4.3.3 Audio Setting Page ...................................................................... 36
4.3.4 Phone Setting Page ..................................................................... 38
4.3.5 Speed Dial Setting Page .............................................................. 41
4.3.6 Call Forward Setting Page ........................................................... 43
4.3.7 Multi-Call and Conference Setting Page ...................................... 47
4.3.8 Cheese Button Setting Page & Usage ......................................... 49
4.4 Make a Skype/ landline Call ................................................................... 52
4.5 Make a SkypeOut Call ........................................................................... 53
4.6 Answer a Call ......................................................................................... 56
4.7 End a Call .............................................................................................. 56
4.8 Use Skype Voicemail ............................................................................. 56
4.9 Skype Caller ID ...................................................................................... 58

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  • Page 1: Table Of Contents

    2. Install Skype Software ..................10 2.1 Install Skype and Quick Start ..............10 3. Setup Sky911....................15 3.1 Sky911 Hardware Setup ................ 15 3.2 Sky911 Software Setup ................. 16 4. Use Sky911..................... 24 4.1 Before Making a Call................24 4.2 Sky911 Icons ..................
  • Page 2 4.10 How to use Call Forward..............59 4.10.1 Skype to Landline Call Forward ..........60 4.10.2 Landline to Skype Call Forward ..........63 4.11 Make a Multi-Call ................. 65 4.11.1 Make a Skype Multi-Call ............67 4.11.2 Make a landline /Skype Multi-Call ..........67 4.11.3 Switch calls in a Multi-Call ............

  • Page 3: Introduction

    1. Introduction Thank you for choosing Sky911 Skype USB Adapter. After Sky911 is connecting with company PBX trunk line or an analog phone, Sky911 allows you to make traditional landline calls or Skype™ calls, using company desktop phone or a regular analog wired/cordless phone or a DECT phone without having to stay close to your computer for a Skype talk.

  • Page 4: Package Contents

    IP address for remote access, but there is no such limit for Skype and Sky911. Even when you travel abroad, it is easy and free to check your pets. Voice quality of Skype 8.x is much better compared with that of Skype 7.x. And recent Skype 8.x version can support audio/video recording and convenient file...

  • Page 5: Product Specification

    Type B USB cable(Male A to male B)  telephone cable  Installation CD including Sky911 setup program, EN, TC and SC user manual and quick user guide 1.2 Product Specification Model Number Sky911 Dimensions L x W X H: 95 X 66 X 22 mm Operating System Support Microsoft Windows 10, 8, 7, (Vista or Windows XP SP3 not support Skype 8.x)
  • Page 6  Support international busy tone generation to connect with PBX feasibly  Sky911 is at the landline mode for an emergency call by default when PC is Mobility  With Sky911, you can have a free Skype call for office(Support Skype chat to...
  • Page 7 And the conference phones becomes IM conference phones when Sky911 is set at IM mode  Support Sky911 software on line upgrade or latest version check/download  Cheese Button: If Skype audio quality is not good or Skype contact doesn’t...

  • Page 8: Minimum System Requirements

     Option for phone line polarity reversal 1.4 Minimum System Requirements To keep normal functions of Sky911, user needs to make sure his/her system to meet the following minimum requirements:  One Computer running at 1G Hz or better, 512 MB RAM with a USB port and a CD-ROM drive ...

  • Page 9: Sky911 Led

    1.5 Sky911 LED...

  • Page 10: Install Skype Software

    2. Install Skype Software The first step of setting up Sky911 is to install Skype on the computer. 2.1 Install Skype and Quick Start If Skype has been installed, user can skip this section and go to the next section.
  • Page 11 5. Next there pops out one window for “install Skype Click to Call” option. Make the decision and click Continue...
  • Page 12 6. “Make Bing your search engine and MSN your home page” options window pops out. Make your decision and click Continue...
  • Page 13 7. After installation is complete, Skype will ask for account login or create a new account. Please login and then Skype is running...

  • Page 15: Setup Sky911

    Connect one telephone cable between the Phone port of Sky911 and phone RJ11 port. 4. Connect the existing telephone cable between the Line port of Sky911 and landline(RJ11 wall jack) . Connect Sky911 to a standard analog or cordless phone set only...

  • Page 16: Sky911 Software Setup

    Sky911 setup software into the computer. To install the Sky911 software: After the Sky911 is connected to the computer, it will take up to 15 seconds for the “Found New Hardware” window to appear.
  • Page 17 Insert the Installation CD into the CD-ROM drive of the computer. Double click the setup.exe file. Then follow the instructions to install the Sky911 setup. In Windows 2000, user might get below “Digital Signature Not Found” window. Click Yes to continue installation.
  • Page 18 Then next window will recommend user to close other application programs before continuing to install. After other applications are closed, click Next. The “Select Setup Language” window pops up. Choose a preferred language by scrolling down the selection bar. After choosing the language, click OK.
  • Page 19 The “Welcome to the Sky911 Setup Wizard” appears. Read the on-screen instructions and click Next. In the next window, check the box of “I accept the agreement” after reading the agreement carefully. Then Click Next. Note: User can click Back to go back to the previous step anytime during...
  • Page 20 If this is not a preferred folder for user, click Browse and choose a folder from the list. After deciding folder for the installation, click Next. In the next window, choose a preferred folder for Sky911 program’s shortcuts in Start Menu folder. A default folder will appear. If this is not a preferred folder, click Browse and choose a folder from the list.
  • Page 21 10. The next window is to create the Desktop icon or the Quick Launch icon. Check the appropriate box as desired. After Sky911 software is launched, the Desktop icon will appear on the computer desktop and the Quick Launch icon will appear in the left bottom corner of the Windows screen.
  • Page 22 12. In the next window, user can choose to launch Sky911. Check the “Launch Sky911” box (default is enable). Click Finish to finish the setup. Using Windows OS like Vista, 7, 8, user needs to launch Sky911after installation. 13. If user chooses to launch Sky911 in previous step, Skype will invoke one warning window as below figure.
  • Page 23 Note: Please do not choose the option of “Deny access”. If this option has been chosen, and user still wants to use Sky911, please refer to Q6 of Chapter 5 FAQs for solution.

  • Page 24: Use Sky911

     Sky911 is connected to one computer USB port  A telephone is connected to the Sky911 Phone port and Sky911 Line port is connected to landline via phone cables  A Skype program version 8.30.0.50 or later is installed and launched ...

  • Page 25: Sky911 Gui

    4.3 Sky911 GUI There are seven choices (Options, About, Check for latest update, Help, Usage scenario setting , IM Mode and Exit) when user clicks Sky911 system tray icon at the right-bottom corner of Windows desktop. Options has all settings for Sky911.
  • Page 26 This setting is most suitable for users in front of the computer when they use Skype gateway for a Skype call. Users can do whatever with the computer connecting with Skype gateway. Sky911 can’t detect Skype GUI correctly since user might control Skype call status window.
  • Page 27 Skype chat message like ” *123” for extension number 123 to company’s Skype calling account before the call or when the call is in progress. For details, please refer Q28 of chapter 5 FAQs. Following are detailed descriptions about Sky911 Options settings.

  • Page 28: Options

    User chooses either OK or Apply button, the new setting will be saved and user has the updated setting when user launches Sky911 again. User can use Cancel button to cancel the changes and Options dialogue closes immediately.

  • Page 29: General Setting Page

    4.3.2 General Setting Page This option dialogue provides the basic operation settings, including Default operation mode setting & switch key, Line/Phone connection, Language, Launch at Windows startup, Caller ID, Skype recovery button(Not support Skype 8.x), Ring at startup, Bring Skype when phone is off-hook, Audio recovery, Delay before callout, Skype call waiting timeout, SkypeOut country code &...
  • Page 30 If Sky911 is running, prevent computer entering sleep, If Remote Monitor function is enabled, prevent computer entering sleep, Set Skype status for office off-hours and Skype forward, Reverse phone line polarity, Video call, When phone is off-hook, call Skype and Forward fixed PBX EXT. for Skype incoming calls.
  • Page 31 Language Three languages are available: English, Simplified Chinese, and Traditional Chinese. If user installs Sky911 in the operation system whose language is not in our supported languages list, then Language will be set to English automatically. The default language is determined by the “Select Setup Language” setting during Sky911 setup program is installing.
  • Page 32 Skype, then this action can work. (Not support Skype 8.x) Ring at startup If this setting is enabled, an initial ring from the connected phone will be activated to inform user Sky911 is now ready for use, once the device initialization is successfully completed. The default setting is disable.
  • Page 33 SkypeOut call. Sky911 program tries to collect the complete area code numbers, but user needs to add area code by himself in case there is any area code missing or new added to prevent possible wrong number dialed out.
  • Page 34 User can disable this setting, but Sky911 won't work for Skype calls. User needs to wake up the PC when he wants to use Sky911 for Skype calls. Default setting is enable. If Call Forwarding or Remote Monitor function is enabled, prevent computer entering into sleep When user wants to use remote monitor function, the PC with Sky911 can’t enter into...
  • Page 35 Skype calls to another Skype account or SkypeOut number after office hours, Sky911 will guide you to Skype web site www.skype.com for manual forward setting as following two pictures. Reverse phone line polarity User can enable this setting for applications like toll service.

  • Page 36: Audio Setting Page

    The default setting is disable and Skype callers can send Skype message for PBX extension number. 4.3.3 Audio Setting Page In Audio setting page, user can change audio settings including Sky911 device volume control and Always force Sky911 device as Skype audio.
  • Page 37 To adjust the audio wave input and recording volume, drag the microphone volume scroll bar. Notice: If user attempts to change Sky911 volume from Sounds and Audio Devices in control panel, Sky911 program will adjust the volume to its default...

  • Page 38: Phone Setting Page

    If user attempts to change Sky911's microphone volume from Sounds and Audio Devices in control panel and the volume exceeds Sky911's default value, Sky911 will adjust the volume to its maximum value. Always force Sky911 device as Skype audio Sometimes user wants to use other device as Skype audio temporary and this setting needs to be unchecked or makes the software exit.
  • Page 39 Ring signal frequency selection Here supports four types of ring signal frequency, 20Hz, 25Hz, 30Hz & 50 Hz. User can choose a proper ring signal frequency according to the ring frequency of the phone user adopts. Usually the ring signal frequency adopted in the U.S.A. is 20Hz. The ring signal frequency in Europe is 25Hz.
  • Page 40 This feature also allows user to set the appropriate settings of busy tone when Sky911 is connected with one PBX for different application. By selecting a country, the device will activate the specific busy tone frequency and cycle adopted by local Public Switched Telephone Networks in that country.

  • Page 41: Speed Dial Setting Page

    4.3.5 Speed Dial Setting Page Skype 8.x doesn’t have any developer API to get Skype contacts information. We suggest user to login Skype 7.x with latest Sky911 software for all your Skype accounts before October 31, 2018 and use Export function in Speed dial page to keep your Skype accounts contact list for future usage in another PC.
  • Page 42 Sky911 Speed Dial page to set speed dial for any Skype user or SkypeOut number. There are up to 5 digits for speed dial setting. User needs to upgrade Sky911 version to 3.0.0.9 or later and do the setting at Speed Dial page. Contact is the name for you to distinguish this contact.

  • Page 43: Call Forward Setting Page

    4.3.6 Call Forward Setting Page No support for Skype 8.x! This page provides two kinds of Call Forward settings including Incoming Skype call and Incoming landline call.
  • Page 44 Incoming Skype call Forward incoming Skype to landline/mobile User can utilize this device remotely to make a landline call through Skype to landline forwarding function or forward any incoming Skype call to the assigned phone number by checking Forward incoming Skype to landline/mobile box. Default is disable.
  • Page 45 User can choose preferred Ring time before forward. For example, if user chooses 1 second as the Ring time before forward, any incoming landline call will be forwarded if user doesn’t pick up phone after 1 second. There are options from 0 to 30 seconds. Default is 0 second.
  • Page 46 use the Pre-assigned phone number forward table to assign different Skype contacts with different phone forwarding numbers. User can type the forwarding numbers and click Save button to keep the forward table settings for future usage as below figure. Incoming landline call Forward incoming landline call to Skype User can utilize this device remotely to make a long distance or international SkypeOut call through landline to Skype forwarding function by checking Forward...

  • Page 47: Multi-Call And Conference Setting Page

    There is a default Forward prompt wave file( two “Beep” tones) to inform user it is time to place a Skype forward call when Forward to any Skype number box is checked. User can also record personal Forward prompt message in wave file and browse the file to enable it.
  • Page 48 Multi-Call setting & Function key When Multi-Call function is enabled, the function keys for Multi-call are “＊1”. Then user can make a one-on-one talk with the maximum of 3 Skype contacts and 1 landline contact( or 4 Skype contacts) during the same period of time. User can switch talk within the reserved Skype/ landline calls by pressing function keys ”＊1”.

  • Page 49: Cheese Button Setting Page & Usage

    The default setting for Conference is enable. Note: 1. After Sky911 multi-call or conference function is enabled, phone keys “＊1” or “＊ 2” will be function keys. When you make a Skype call(especially SkypeOut 800 service calls) and press “＊1” or “＊2”, this call will be paused. You can press the same keys again to continue the call or continue the call through Skype GUI.
  • Page 50 Refresh. Cheese Button User needs to make sure Cheese Button function is enabled by checking Cheese Button box before using this function. Default is enable. “＊” key delay time Sometimes user needs to use one or more “＊” keys as delay time before dialing landline number.
  • Page 51 2. User might need to use ”＊” in the phone number to add delay for landline to dial out in some cases. 3. Sky911 has a timely update of Skype status for contacts in Cheese Button list. However, Refresh button in below figure is for user to easily and immediately update the new added or removed contacts after Sky911 software is launched.

  • Page 52: Make A Skype/ Landline Call

    Default Operation mode: landline Pick up the phone receiver and user can find Sky911 green color LED solid-on. After hearing a familiar landline dial tone, user can make a regular landline call just as user did in the past.

  • Page 53: Make A Skypeout Call

    If user needs to make a landline call, user can press “#” key from phone keypad to switch to landline mode. Then Sky911 green LED is solid-on and a familiar landline dial tone comes up. User can make a regular landline call just as user did in the past.
  • Page 54 "Options" of Sky911 system tray icon. Sky911 supports smart dialing for calling to USA, Canada, Taiwan and China. When user's dialing number for these areas reaches a valid phone number, Sky911 will dial out immediately. For other areas, user needs to add "#" key after the dialing number to call out immediately or wait for 3 seconds call delay.
  • Page 55 4. User will hear a busy tone if the SkypeOut contact doesn’t answer the call. Please refer to this user manual Sec. 4.4 Make a Skype/ landline call for more information about busy tone. 5. User can't call contact’s office number through SkypeOut by adding “＊”key between office number and extension number.

  • Page 56: Answer A Call

    you are making the call) when user makes the call through Skype window interface. 4.6 Answer a Call 1. Pick up the phone receiver and proceed with the call when the phone rings. 2. Use the Skype window interface to answer a Skype call. When there is an incoming Skype/SkypeInTM call, click the Call/Answer button at the bottom of the Skype window with the mouse or keyboard.
  • Page 57 1. User can pick up phone receiver and click History tab of Skype main menu to check Voicemail. Voicemail can be retrieved by clicking play icon to start and stop as below picture. Once Voicemail ends, there will be a dial tone coming up and user can choose to check another Voicemail or make another call.

  • Page 58: Skype Caller Id

    4.9 Skype Caller ID Sky911 can support Type I FSK Caller ID for Skype call. If Sky911 is connected to one phone with FSK Caller ID support, then user can see the caller's Skype account from display screen when there is an incoming Skype call and the phone is on-hook.

  • Page 59: How To Use Call Forward

    4.3.5 Speed Dial Setting Page. If Skype speed dial number is set in both Skype GUI and Sky911 GUI, Skype Caller ID will take Sky911 setting speed dial number for display. 4.10 How to use Call Forward No support for Skype 8.x!

  • Page 60: Skype To Landline Call Forward

    4.10.1 Skype to Landline Call Forward User can enable Skype to landline Call Forward function by checking “Forward incoming Skype to landline/mobile ” box. After choosing a preferred Ring time before forward (like 1 second), then any incoming Skype call will be forwarded if user doesn’t pick up the call after phone rings for 1 second.
  • Page 61 The first one is user can make a Skype call to Sky911 remotely. Then user can make any landline call through Call Forward function with password protection. The second option is to set up a Pre-assigned phone number in advance and any incoming Skype call will be forwarded to the Pre-assigned phone number if user doesn’t answer the...
  • Page 62 different forwarding phone numbers for different Skype contacts in the Pre-assigned phone number forward table. For Forward to any phone number, user needs to press password +"＊" (or "＊" only if user doesn’t set password) from Skype dialing pad/PC keyboard or Skype phone device after the Skype call is connected and Forward prompt message (two "Beep"...

  • Page 63: Landline To Skype Call Forward

    4.10.2 Landline to Skype Call Forward User can enable landline call to Skype Call Forward function by checking “Forward incoming landline call to Skype” box. Choose a preferred Ring time before forward like 1 second and one password (up to 6 digits 0~9 Arabic numerals). This password can protect user from any unwanted Skype/SkypeOut call forwarding.
  • Page 64 Then user can make a landline call remotely to Sky911 landline port. With “Forward incoming landline call to Skype” and "Forward to any Skype number" function enabled, user can make any Skype/SkypeOut call through call forwarding function with or without password protection. User needs to press password +"＊" (or"＊" only if user doesn’t set password) from phone keypad after the landline call is connected...

  • Page 65: Make A Multi-Call

    will get password incorrect reminding message up to two times. User can press password +"＊" (or"＊" only if user doesn’t set password)again. After hearing Skype dial tone, user can dial any Skype speed dial number or SkypeOut number +"#" keys from phone keypad.
  • Page 66 2. We need user to start a Multi-Call from a Skype call. User can’t make a landline call first and then add another Skype contacts for a Multi-Call. 3. After Sky911 multi-call function is enabled, phone keys “＊1” will be a function key. When you make a Skype call(especially SkypeOut 800 service...

  • Page 67: Make A Skype Multi-Call

    calls) and press “＊1”, this call will be paused. You can press the same keys again to continue the call or continue the call through Skype GUI. In order to prevent such problem, suggest user to enable multi-call function only when you need it and disable it when you don’t need.
  • Page 68 If user would like to add landline contact for a Multi-Call, user needs to press Multi-Call function key “＊1”to hold current Skype contact, then press “#” key to switch to landline mode and make a landline call. 2. Add the waiting call into a Multi-call during a Skype call: When user is talking with a Skype contact and there is another incoming landline or Skype call coming, user will hear an interrupt tone.

  • Page 69: Switch Calls In A Multi-Call

    pressing “＊1” keys again. If user doesn’t answer the incoming Skype call after 10 seconds and tool tip disappears, the incoming call will be rejected. 4. For busy tone, user can refer to this user manual Sec. 4.11.1 Make a Skype Multi-Call 5.

  • Page 70: End All Calls

    can decide to make a new call or switch to a reserved contact by pressing Multi-Call function key “＊1” again. 5. When user makes a Multi-Call to a contact with an answering machine phone, user can decide to hang up the call by pressing “＊” key when the call enters contact’s answering machine voice mailbox.
  • Page 71 We need user to start a Conference call from a Skype call. User can’t make a landline call first and then add another Skype contacts for a Conference call. After Sky911 conference function is enabled, phone keys “＊2” will be a function key. When you make a Skype call(especially SkypeOut 800 service calls) and...

  • Page 72: Make A Landline /Skype Conference Call

    press “＊2”, this call will be paused. You can press the same keys again to continue the call or continue the call through Skype GUI. In order to prevent such problem, suggest user to enable conference function only when you need it and disable it when you don’t need.

  • Page 73: Hang Up A Conference Call

    add another Skype contact, dial the speed dial number of the Skype contact (followed by “#” key for an immediate call). Then three parties will be in a Conference. However, user need to press “#” key to switch to landline mode if user wants to add a landline contact and then call the contact’s phone number.

  • Page 74: Skype Recording

    7.16.0.102 in the future, user will receive Sky911 software online update or user can get updated Sky911 software from “Check for latest update” of Sky911 system tray icon. There will also be a notice in updated Sky911 online help or user manual.
  • Page 75 User can click Sky911 tray icon at the right-bottom corner of Windows desktop with right mouse and choose Skype Recording, then Skype Recording window will pop out. When there is a Skype/SkypeOut call in progress, user can press Record button to start recording (or press ＊3 from phone), press Pause button to pause recording...
  • Page 76 Record source option: User can choose to record voices from caller & caller, caller only or callee only. Default setting is Record caller & callee. Record format: Support data format WAV, MP3, WMA, OGG and FLAC. Default setting is MP3 Record window will pop out once there is a Skype call: If it is enabled, Recording window will automatically pop out when there is a Skype call in progress.

  • Page 77: Skype Remote Monitor

    If user chooses to accept ”All incoming Skype calls” for Remote Monitor function, all incoming Skype calls will be picked up automatically by Sky911 and there is no ring for the phone connected with Sky911 until two beeps are heard by caller...
  • Page 78 Skype calls will be picked up automatically by Sky911 and there is no ring for the phone connected with Sky911 until two beeps are heard by caller and caller doesn’t press any key within wait time for password(like 7 seconds).
  • Page 79 It is strongly recommended to check if Skype can find the camera which user will use for Skype remote monitor and test it before using it. From Skype main window, choose Tools->Options->Video Settings as below figure. User can adjust camera angle for the space which user wants to monitor.
  • Page 80 Microphone and Speakers as the built-in microphone and speaker of camera. When remote monitor function is disabled, Sky911 will automatically change Skype Microphone and Speakers back to Sky911 and user needs to make the change again when he/she wants to use this feature.
  • Page 81 User can still use the assigned Skype account to make a call to the Skype account running with Sky911 for a voice talk if user doesn’t press any phone key within wait time for password or press “#” key after hearing two beeps.
  • Page 82 Note: 1. When user wants to use Remote Monitor function, the PC with Sky911 can’t enter into power saving mode. If user doesn’t want the PC keep running, user can disable “When Call Forwarding or Remote Monitor function is enabled, PC won’t enter into power saving mode “setting.

  • Page 83: Other Im Mode

    User can use Sky911 for other IMs/Softphones like Lync, Google voice/hangouts, Facebook Messenger, Line, Yahoo! Messenger, etc as an audio device by choosing IM mode from Sky911 system tray icon at the right bottom corner of Windows desktop. But user can’t press phone keypad to make or answer a call.
  • Page 84 In different default operation mode, call operation will be different when Sky911 enters into IM Mode. When Sky911 is set in IM Mode and the default operation mode is VOIP, user can press “#” key from phone keypad to switch to landline mode, after hearing the familiar...
  • Page 85 How to answer the interrupt landline call When Sky911 is set in IM Mode and the default operation mode is VoIP, user can pick up phone to talk to the contact after making or answering an IM call from PC. If the default operation mode is landline, user needs to press “#”...

  • Page 86: Faqs

    Sky911 software and installs again. However, user can check and download the latest version from “Check for latest update” of Sky911 tray icon at the right bottom corner of Windows desktop as below when Sky911 is running. User can find current Sky911 software version from “About”...
  • Page 87 Sky911 to malfunction. For this case, we recommend you to re-plug Sky911 into another USB port or use one USB hub with enough power to connect PC USB port and Sky911.
  • Page 90 Q5: In some computers, user might get Windows pop-out message to ask for Windows to restart after user 1st time plugged in Sky911 into one USB port. Should user restart Windows to make the new setting valid? A: It is not necessary to restart Windows as the pop-out message. Just ignore it and continue to install Sky911 setup program, then enjoy Sky911 without restarting Windows.
  • Page 91 For Skype 7.x, whenever the Sky911 software is launched, Skype will invoke one warning window as below figure. If you choose "Deny access", but still want to use Sky911, please go to the Skype window main menu Tools and choose Options. In the next window, choose Advanced tab in the left.
  • Page 93 Q7: Why does Sky911 fail to initialize?
  • Page 94 Q10: Why can't I hear dial-tone when I pick up the handset? A: a. If the default operation mode of Option dialogue in Sky911 system tray icon at the right-bottom corner of Windows desktop is VoIP, user can press “#” key to...
  • Page 95 Please make sure whether Sky911 is successfully installed or not as description in FAQ 3. c. Make sure Sky911 has been chosen as the Skype sound device for Audio In/Out, please refer to FAQ 11. d. Please check whether your computer has entered into power saving mode or not.
  • Page 96 I make or answer a call? A: Make sure Sky911 has been chosen as the Skype sound device for Audio In/Out. Go to the Skype window main menu Tools and choose Options. In the next window, click "Sound Devices" tab in the left and choose Sky911 from Audio In and Audio Out scroll bar.
  • Page 97 Then you should be able to listen to music from your original sound device like speaker. Q13: Do I need to restart my computer whenever I re-plug the Sky911? A: There is no need to restart the computer, but we suggest that you re-open your Skype software and then launch Sky911.
  • Page 98 Q20: Why can't I use existing Skype audio devices after Sky911 is installed? A: After Sky911 is installed, Skype sound device will be set as Sky911 as figure in FAQ 11. If user wants to use other Skype device, user can change Skype sound device as the one user wants to use.
  • Page 99 Skype talk, but you always can download the latest Sky911 setup program from our web site or get help from our supporting people. Q24: How can I take the interrupt call when I am on a Skype or landline call? A: Under Skype 8.x, user can only pick up the interrupt Skype call via Skype...
  • Page 100 Q25: Why I cannot change Skype audio after Sky911 is running? A: Later Sky911 software provides new setting as below figure. If user wants to set other device as Skype audio, he/she can exit Sky911 SW or cancel the default setting ”Always force Sky911 device as Skype audio”.
  • Page 101 Although Skype announced Skype version earlier than 7.16 won’t be supported after 03/01/2017, but Skype 7.16.0.102 still works in some PC now. When you are running Sky911 with Skype 7.16.0.102, you might get a warning message for Skype version upgrade when you log in another Skype account.
  • Page 102 A: For Skype 7.x or Skype 8.x, Sky911 incoming Skype callers will have problem to dial extension number successfully for a Skype-to-Skype call with Sky911 version before 3.0.0.9. The Skype callers either can’t find DTMF dial pad or dialing DTMF doesn't work. There is no such problem for extension number dialing during SkypeOut calls.
  • Page 103 Sky911. Before connecting the PC with Sky911 via Windows remote desktop connection, user needs to make sure Sky911 won’t be used by the remote machine by following the setting steps circled in red as below figures.
  • Page 105 Skype version is upgraded when your computer is power up, one possibility is Skype upgrade patch is within Windows upgrade patch. b. Under Skype 7, please click Sky911 system tray icon with right mouse from right-bottom corner of your desktop window. If it is set “Turn on Skype...
  • Page 106 If your Skype upgrade setting is correct, however your Skype is upgraded when you turn on your PC. One possibility is Microsoft OS update patch upgrades your Skype version. You can re-install your preferred Skype version. c. Another possibility is caused by ant-virus software like Avast updater. You can follow below three steps to uninstall Avast software updater.
  • Page 107 Step 3: Press” Components” in the left site and “Uninstall Component” to uninstall software updater. If “Uninstall Component” is not seen, please press”Software Updater” to find it. Remember to save the change before your leave. Q32: Sky911 needs your computer to be always on for operation, how to...
  • Page 108 When Sky911 is in operation, it will prevent the connecting PC from entering sleep in order to make sure Sky911 operation at all the time. It might run the risk of your PC being accessed. You can lock your computer by using the Ctrl+Alt+Del keyboard combination and then selecting Lock screen.
  • Page 109 Q33: Why I can’t hear Skype 8.x connecting tone and ring back tone with gateway device? A: Choose Sky911 under “Playback” device of system sound and click “Properties” as below left picture. Then the right picture pops out, choose “Enhancements” page and enable “Disable all enhancements”. Exit Skype application and run again and the disappear connecting tone and ring back tone problems should be gone.
  • Page 110 Skype call and doesn’t ring the connecting phone. Besides, if the Skype incoming call reminder window is closed before the incoming call is picked up, it will also cause Sky911 has problem to detect the incoming Skype call and doesn’t ring the connecting phone.
  • Page 111 Figure(1)
  • Page 112 Figure(2) User can keep Skype main window at Windows desktop as below to prevent above phone ring problem.
  • Page 113 Q35: Why sometimes Sky911 connecting PBX trunk line be dead-lock?
  • Page 114 “Usage scenario setting” is set at “Connect PBX” from Sky911 system tray icon as below figure. If anyone controls the Skype call status window during a call, the call might be incidentally finished or call party might hear busy tone although the call is still in progress.
  • Page 115 There are up to 5 digits for speed dial setting. User needs to upgrade Sky911 version to 3.0.0.9 or later and do the setting at Speed Dial page. Contact is the name for you to distinguish this contact. Skype ID is Skype account or SkypeOut number for call out.
  • Page 116 A: Sky911 only supports Skype language GUI for Traditional Chinese, Simplified Chinese and English now. If user chooses other language GUI for Skype, Sky911 can’t access Skype and it won’t work. For such case, Sky911 system tray icon will display...
  • Page 117 Skype account? A: Now Sky911 can’t detect if Skype account is logged out or not. If user logs out Skype account and logs in again, user needs to end Sky911 and run again.
  • Page 118 Q40: Why I can’t make a Skype call from Skype GUI? A: Under Skype 8.x, user needs to pick up Sky911 connecting phone first and then make a Skype call from GUI. If user doesn't pick up phone before calling, the first Skype GUI call might work, but the following GUI calls won’t succeed...

  • Page 120: Regulation

    6. Regulation Regulatory Compliance Notices Class B Equipment This equipment has been tested to comply with the limits for a Class B device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

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