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Andersen Quartz User Manual

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Helping you get
started with your new
Andersen Quartz
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Summary of Contents for Andersen Quartz

  • Page 1 Helping you get started with your new Andersen Quartz charge point...
  • Page 2 Andersen Quartz Quick Start Guide - Page 2...
  • Page 3 Welcome to the world of convenient & stylish home EV charging Your new Andersen Quartz has been installed at your property, in your unique colour combination, and it's now ready to go. This is your handy guide to get you started using your Andersen Quartz and the Andersen app.

  • Page 4: Guide Contents

    First Steps - Setting up First Steps - Wi-Fi Setup Overview Screen Charge History and Reporting Scheduled Charging Power Source Settings Settings Charge Point Settings How to care for your charge point Contact Andersen Quartz Quick Start Guide - Page 4...
  • Page 5 When Quality Matters Tethered LED Status light Multi-function button Tethered charging cable Socketed LED Status light Multi-function button Charging socket Charging socket cover Andersen Quartz Quick Start Guide - Page 5...
  • Page 6 Pulsating yellow LED - charge point is rebooting All colours pulsating sequence - Firmware update in progress The multi-function button on the Andersen Quartz can be found on the bottom of the charge point, behind the status light. Please only use this button if the Andersen App or our customer care team instructs you to do so.
  • Page 7 If your charge doesn't start, it may be that a charging schedule is enabled. Please see page 9 for more information on the government regulations regarding scheduling. Andersen Quartz Quick Start Guide - Page 7...
  • Page 8 Unplug the connector from your vehicle by holding it firmly and pulling it towards you. If the connector doesn’t release, make sure your vehicle is unlocked or please consult your vehicle manual. Andersen Quartz Quick Start Guide - Page 8...
  • Page 9 You can do this by downloading the Andersen app and visiting the EV Regulations page in Settings. For more help and information, please scan the QR code. Andersen Quartz Quick Start Guide - Page 9...
  • Page 10 Guide to the Andersen App Andersen Quartz Quick Start Guide - Page 10...
  • Page 11 Overview Page Once the setup of your Andersen App is complete, you will be able to instantly see your charging status with clearly displayed information. The live breakdown of your charge session includes information such as, the duration of a charge session, the cost of your charge session and the amount of energy used.
  • Page 12 Once you have verified your account and have logged in, you will be prompted to connect your charge point. After this, the next screen will prompt you to connect your charge point to Wi-Fi. Andersen Quartz Quick Start Guide - Page 12...
  • Page 13 Andersenguestwifi Andersenwifi 2212410194 Andersenwifi Note: your installer may have already set-up the Wi-Fi when commissioning your charge point. If this is the case please skip this step. Andersen Quartz Quick Start Guide - Page 13...
  • Page 14 Please note: You can start and stop a charge session at any time, even if you have schedules enabled. Using the ‘Charge Now’, button does not remove or change any active schedules. Andersen Quartz Quick Start Guide - Page 14...

  • Page 15: Overview Screen

    Please note, solar monitoring is only available if solar has been configured with your charge point. Your installer will have to install an additional CT clamp for this function to activate. Andersen Quartz Quick Start Guide - Page 15...
  • Page 16 This graph will appear once your vehicle has been charging for roughly 10 minutes and more than 500 Watts (0.5 kWh) has been delivered to the vehicle. Andersen Quartz Quick Start Guide - Page 16...
  • Page 17 Please note: If you tap on any of the charge sessions, apart from ‘Overview’, you will be able to view these as a graph. Andersen Quick Start Guide - Page 17...

  • Page 18: Scheduled Charging

    You can turn the default schedules off by using the toggle on this screen Settings. Government Regulations cannot be deleted, due to legal requirements. Andersen Quick Start Guide - Page 18...
  • Page 19 Andersen Quartz charge point. If you have solar energy enabled and setup, you will have the option to supplement your solar energy with grid power using the toggle and slider. Andersen Quartz Quick Start Guide - Page 19...
  • Page 20 Set and amend charge point profiles Switch between Light and Dark mode Home charger Find the Help Centre and Tutorials Control notifications such as: Session started Session ended Error warnings Weekly charging usage Device online status Andersen Quartz Quick Start Guide - Page 20...
  • Page 21 Within the Light settings you are able to adjust both the convenient lighting and LED brightness. Andersen Quartz Quick Start Guide - Page 21...
  • Page 22 We want to ensure you get the most from your charge point, so here are our top tips on how to care for your new Andersen Quartz home charge point. Andersen Quartz Quick Start Guide - Page 22...
  • Page 23 Caring for your metal front fascia If you have a metal front to your Andersen Quartz charger, we recommend using a damp cloth to keep your charge point clean. This applies to the sides of your unit also. Please do not use any abrasive cleaner as this may damage your unit.

  • Page 24: We're Here To Help

    Send us an email Call us Ask us a question or leave Prefer to chat? some feedback Mon-Fri 08:00 - 19:00 helpdesk@andersen-ev.com Sat 09:00 - 14:00 +44 (0) 1234 916125 For more information, please see the support section of our website www.andersen-ev.com...