Acer Predator Helios Neo 16 Lifecycle Extension Manual
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Acer Predator Helios Neo 16 Lifecycle Extension Manual

Acer Predator Helios Neo 16 Lifecycle Extension Manual

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Predator Helios Neo 16
PHN16-72
Lifecycle Extension Guide

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  • Page 1 Predator Helios Neo 16 PHN16-72 Lifecycle Extension Guide...

  • Page 2: Table Of Contents

    Table of Contents Self-Repair ..........1 Disassembly Procedures.

  • Page 3: Self-Repair

    NOTE: Do not attempt to replace other components than those listed above. NOTE: For replacement parts, always use only Acer certified components in order to safeguard quality, optimum system performance, stability and reliability of the product. NOTE: Any damage to the product that occur during self-repair, or which has occurred as a result of a careless or unsuccessful self-repair attempt, is not covered by the standard product warranty.

  • Page 4: Software Recovery

    Upgrading the system BIOS incorrectly, or intermittence of the system BIOS update process could harm the product. NOTE: System BIOS upgrades or downgrades, if not performed by an Acer Service Center or authorized Service Partner, are at own risk. To update Drivers: Run Windows Update in order to get the latest drivers from Acer: •...

  • Page 5: Disassembly Procedures

    Disassembly Procedures Safety Guidelines This chapter contains step by step procedures on how to remove and de-install components from the computer. Use the following safety guidelines to ensure your personal safety. Each procedure included in this chapter assumes that you are preparing your computer for recycling and disposal. By performing any of these procedures you acknowledge that any remaining warranty applicable to your computer will be voided.
  • Page 6 WEEE Annex VII Component These components are classified as requiring selective treatment: • Battery Pack • SSD 1 & SSD 2 Modules • WLAN Module • DIMM Module • USB Board • RTC Battery • Touchpad • Mainboard • Mode Key Board •...

  • Page 7: Getting Started

    Getting Started Perform the following prior to performing any maintenance procedures: Place the system on a flat work surface. Make sure the system is completely powered down. If the device is in powered up mode, shut down the system normally. If the device is in sleep mode, wait for the Home Screen to clear.

  • Page 8: Lower Case Removal

    Lower Case Removal Remove the ten (10) Torx screws securing the lower case to the upper case. Figure 1-2. Removing the Screws Starting from the bottom side, pry to release the left and right corner latches first, then release the remaining bottom side latches. Figure 1-3.
  • Page 9 Continue releasing the left and right side latches. Then remove the lower case backwards but DO NOT bend it over 90 degrees to avoid damaging the strip cover. Figure 1-4. Removing the Lower Case Detach the acetate tape from the battery cable connector. Figure 1-5.
  • Page 10 Disconnect the battery cable from the mainboard connector. Figure 1-6. Disconnecting the Battery Cable Table 1-1. Lower Case Screws Screw Name Screw Type Torque Quantity M 2.5 x 8.0 2.65~3.45kgf.cm Disassembly Procedures...

  • Page 11: Battery Removal

    Battery Removal Prerequisite: Lower Case Removal on page  Remove the two (2) screws securing the battery to the upper case. Figure 1-7. Removing the Screws Slight lift the upper part of the battery to release it from the guides (marked with green-white circles) and the bottom tabs (marked with red-white circles) on the upper case.
  • Page 12 Table 1-2. Battery Screws Screw Name Screw Type Torque Quantity M 2.0 x 4.0 1.8~2.2kgf.cm 1-10 Disassembly Procedures...
  • Page 13 SSD 1 Module Removal Prerequisite: Lower Case Removal on page  Remove the screw securing the SSD 1 module to the mainboard standoff. Figure 1-9. Removing the Screw Pull to disconnect the SSD 1 module from the mainboard connector. Then remove the SSD 1 module.
  • Page 14 Table 1-3. SSD 1 Module Screw Screw Name Screw Type Torque Quantity M 2.0 x 4.0 1.8~2.2kgf.cm 1-12 Disassembly Procedures...
  • Page 15 SSD 2 Module Removal Prerequisite: Lower Case Removal on page  Remove the screw securing the SSD 2 module to the USB board standoff. Figure 1-11. Removing the Screw Pull to disconnect the SSD 2 module from the mainboard connector. Then remove the SSD 2 module.
  • Page 16 Table 1-4. SSD 2 Module Screw Screw Name Screw Type Torque Quantity M 2.0 x 4.0 1.8~2.2kgf.cm 1-14 Disassembly Procedures...

  • Page 17: Wlan Module Removal

    WLAN Module Removal Prerequisite: Lower Case Removal on page  Disconnect the WLAN antenna cables. Figure 1-13. Disconnecting the WLAN Antenna Cables Remove the screw securing the WLAN module to the upper case. Figure 1-14. Removing the Screw Disassembly Procedures 1-15...
  • Page 18 Pull to disconnect the WLAN module from the mainboard connector. Then remove the WLAN module. WEEE Annex VII Component: WLAN Module Figure 1-15. Removing the WLAN Module Table 1-5. WLAN Module Screw Screw Name Screw Type Torque Quantity M 2.0 x 3.0(1.15) 1.8~2.2kgf.cm 1-16 Disassembly Procedures...
  • Page 19 DIMM Modules Removal Prerequisite: Lower Case Removal on page  Remove the screw securing the DDR shielding to the mainboard standoff. Figure 1-16. Removing the Screw Release the DDR shielding from the clips (marked with red and white circles) on the mainboard.
  • Page 20 Push the module clips outwards. Figure 1-18. Unclipping the Module Clips Pull to remove the memory module from the mainboard connector. Then remove the memory module. WEEE Annex VII Component: Memory Modules Figure 1-19. Removing the DIMM Module Repeat steps 3~4 to remove another DIMM module. 1-18 Disassembly Procedures...
  • Page 21 Table 1-6. DDR Shielding Screw Screw Name Screw Type Torque Quantity M 2.0 x 4.0 1.8~2.2kgf.cm Disassembly Procedures 1-19...

  • Page 22: Rtc Battery Removal

    RTC Battery Removal Prerequisite: Battery Removal on page  Disconnect the RTC battery cable from the mainboard connector. Pry to detach the adhesive tape underneath the RTC battery. Then remove the RTC battery. WEEE Annex VII Component: RTC Battery Figure 1-20. Removing the RTC Battery Cable 1-20 Disassembly Procedures...

  • Page 23: Touchpad Removal

    Touchpad Removal Prerequisite: Battery Removal on page  Release the latches and disconnect the touchpad FFC from the touchpad and mainboard connectors. Then remove the touchpad FFC. Figure 1-21. Removing the Touchpad FFC Detach the conductive tape from the touchpad and upper case. Figure 1-22.
  • Page 24 Remove the two (2) screws securing the touchpad to the upper case. Figure 1-23. Removing the Screws Use the tip of the screwdriver to push the screw holes of the touchpad. Then slide the bottom part of the touchpad forward to disengage it from the latches. Remove the touchpad from the upper case.
  • Page 25 Table 1-7. Touchpad Screws Screw Name Screw Type Torque Quantity M 2.0 x 2.3 1.8~2.2kgf.cm Disassembly Procedures 1-23...

  • Page 26: Usb Board Removal

    USB Board Removal Prerequisite: SSD 2 Module Removal on page 1-13  Release the latch and disconnect the eDP cable from the mainboard connector. Figure 1-25. Disconnecting the eDP Cable 1-24 Disassembly Procedures...
  • Page 27 Detach the USB wire cable from the mainboard (A). Disconnect the USB wire cable (B) from the mainboard and USB board connectors. Then remove the USB wire cable. Release the latches and disconnect the USB board FFC (C) from the USB board and mainboard connectors.
  • Page 28 Remove the USB board from the upper case. WEEE Annex VII Component: USB Board Figure 1-28. Removing the USB Board Table 1-8. USB Board Screw Screw Name Screw Type Torque Quantity M 2.0 x 4.0 1.8~2.2kgf.cm 1-26 Disassembly Procedures...

  • Page 29: Mainboard Removal

    Mainboard Removal Prerequisite: Battery Removal on page  SSD 1 Module Removal on page 1-11  SSD 2 Module Removal on page 1-13  WLAN Module Removal on page 1-15  DIMM Modules Removal on page 1-17  Right Fan Module Removal ...
  • Page 30 Detach the mylar and disconnect the eDP (GND) cable from the mainboard connector (M). Then detach the eDP (GND) cable from the heatsink. Figure 1-29. Disconnecting the Cables Remove the five (5) screws securing the mainboard to the upper case. Figure 1-30.
  • Page 31 Slide the mainboard to release the I/O connectors from their slots, and then remove the mainboard (with the thermal module) from the upper case. WEEE Annex VII Component: Mainboard Figure 1-31. Removing the Mainboard (with the Thermal Module) Instructions on Disconnecting the eDP (GND) and Logo LED Cables NOTE: When disconnecting the eDP (GND) or the logo LED cables, DO NOT...
  • Page 32 NOTE: When disconnecting the cables, use your fingertips to pull out the cables from the mainboard connectors. Figure 1-33. Disconnecting the Cables Notice (2 of 2) Table 1-9. Mainboard Screws Screw Name Screw Type Torque Quantity M 2.0 x 4.0 1.8~2.2kgf.cm 1-30 Disassembly Procedures...

  • Page 33: Lcd Module Removal

    LCD Module Removal Prerequisite: Right Fan Module Removal  Left Fan Module Removal  Detach the mylar and disconnect the eDP (GND) cable from the mainboard connector. Then detach the eDP (GND) cable from the heatsink. Release the latch and disconnect the logo LED cable from the mainboard connector. Figure 1-34.
  • Page 34 Release the latch and disconnect the eDP cable from the mainboard connector. Then detach the eDP cable from the heatsink. Figure 1-35. Disconnecting and Unrouting the Cable Place the notebook computer on the surface with the LCD cover facing you. Then pry to remove the upper strip cover.
  • Page 35 Unroute the eDP cable from the opening on the upper case and continue unrouting it from the cable guides. Figure 1-37. Unrouting the eDP Cable Remove the four (4) screws from the LCD hinges. Figure 1-38. Removing the Screws Disassembly Procedures 1-33...
  • Page 36 Remove the LCD module. Figure 1-39. Removing the LCD Module Slide the eDP (GND) cable underneath the thermal module and continue to unroute the eDP (GND) cable from the cable guides as shown in the below illustration. Figure 1-40. Unrouting the eDP (GND) Cable 1-34 Disassembly Procedures...
  • Page 37 Slide another eDP cable underneath the thermal module and continue to unroute the eDP cable from the cable guides as shown in the below illustration. Figure 1-41. Unrouting the eDP Cable Instructions on Disconnecting the eDP (GND) and Logo LED Cables NOTE: When disconnecting the eDP (GND) or the logo LED cables, DO NOT use the fixed...
  • Page 38 NOTE: When disconnecting the cables, use your fingertips to pull out the cables from the mainboard connectors. Figure 1-43. Disconnecting the Cables Notice (2 of 2) Table 1-10. Hinges Screws Screw Name Screw Type Torque Quantity M 2.5 x 5.0 2.65~3.45kgf.cm 1-36 Disassembly Procedures...
  • Page 39 Mode Key Board Removal Prerequisite: Mainboard Removal on page 1-27  Remove the screw securing the mode key board. Then detach and unroute the mode key board FFC from the upper case. Figure 1-44. Removing the Screw and Unrouting the FFC Release the mode key board from the tabs on the upper case.
  • Page 40 Release the latch and disconnect the mode key board FFC from the mode key board connector. Then remove the FFC. WEEE Annex VII Component: Mode Key Board Figure 1-46. Removing the Mode Key Board FFC Table 1-11. Mode Key Board Screw Screw Name Screw Type Torque...

  • Page 41: Lcd Bezel Removal

    LCD Bezel Removal Prerequisite: LCD Module Removal on page 1-31  Pry the LCD bezel from the bottom side to release latches. Figure 1-47. Removing the LCD Bezel (1 of 4) While pushing the inner parts of the LCD bezel outwards, slightly bend the outer parts of the LCD bezel inwards to release the right side latches.
  • Page 42 While pushing the inner parts of the LCD bezel outwards, slightly bend the outer parts of the LCD bezel inwards to release the left side latches. Figure 1-49. Removing the LCD Bezel (3 of 4) Continue to pry the upper side latches and remove the bezel. Figure 1-50.
  • Page 43 LCD Panel and eDP Cable Removal Prerequisite: LCD Bezel Removal on page 1-39  Unroute the eDP cable from the bottom left side cable guides on the LCD cover. Figure 1-51. Unrouting the Cable (1 of 3) Disassembly Procedures 1-41...
  • Page 44 Continue unrouting the eDP cable from the bottom right side cable guides. Figure 1-52. Unrouting the Cables (2 of 3) Unroute the logo LED cable from the bottomright side cable guides. Figure 1-53. Unrouting the Cables (3 of 3) 1-42 Disassembly Procedures...
  • Page 45 Disconnect the eDP cable from the CMOS and dual microphone module connector and unroute the cable from the upper side cable guides on the LCD cover. Figure 1-54. Disconnecting and Unrouting the Cable Pry slightly to access the double-sided mounting tape underneath the LCD panel. Then carefully pull to detach the double-sided mounting tape.
  • Page 46 Carefully flip the LCD panel and detach the upper portion of the eDP cable from the LCD panel but DO NOT remove the cable. Figure 1-56. Detaching the eDP Cable Detach the tape securing the eDP cable to the LCD panel connector. Figure 1-57.
  • Page 47 Disengage the eDP cable latch. Figure 1-58. Disengaging the Latch Disconnect the eDP cable from the LCD panel connector. WEEE Annex VII Component: LCD Panel Figure 1-59. Disconnecting the eDP Cable Disassembly Procedures 1-45...

  • Page 48: Troubleshooting

    Troubleshooting This chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer yourself; contact your dealer or authorized service center for assistance.

  • Page 49: Fru (Field Replaceable Unit) List

    FRU (Field Replaceable Unit) List Please contact your local service center to find out how to obtain the part or replace your device. FRU (Field Replaceable Unit) List 1-47...

  • Page 50: Exploded Diagrams

    Exploded Diagrams Main Assembly (KN.01K04.008) 6 Figure 1-1. Main Assembly Exploded Diagram Table 1-13. Main Assembly Exploded Diagram Description Acer P/N Lower case 64.QNPN2.001 Thermal module 24.QNPN2.001 VGA fan 23.QNPN2.002 CPU fan 23.QNPN2.001 1-48 Exploded Diagrams...
  • Page 51 Description Acer P/N Wireless LAN KE.WF60N.005 SSD module KN.01K04.008 Mainboard NB.QQW11.001 DDR shielding 33.QNPN2.003 Memory KN.16G07.046 Battery KT.00407.011 I/O board FFC 50.QNPN2.001 I/O board wire cable 50.QNPN2.005 I/O board 55.QNPN2.001 Mode key board FFC 50.QNPN2.002 Mode key board 55.QNPN2.002 Right speaker 23.QNPN2.004...

  • Page 52: Upper Case Assembly

    Upper Case Assembly Figure 1-2. Upper Case Assembly Exploded Diagram Table 1-14. Upper Case Assembly Exploded Diagram Description Acer P/N Touchpad module 56.QNPN2.001 Main WLAN antenna 50.QNPN2.007 Auxiliary WLAN antenna 50.QNPN2.008 Conductive tape for touchpad 47.QNPN2.001 Upper case 6B.QNPN2.001 1-50...

  • Page 53: Lcd Assembly

    LCD Assembly Figure 1-3. LCD Assembly Exploded Diagram Table 1-15. LCD Assembly Exploded Diagram Description Acer P/N LCD bezel 62.QNPN2.001 LCD panel KL.16005.014 eDP cable 50.QNPN2.009 LCD cable for Predator logo board 50.QNPN2.006 Left LCD hinge 33.QNPN2.001 Right LCD hinge 33.QNPN2.002...

  • Page 54: Software Update

    Software Update Please visit http://go.acer.com/?id=17883. 1-52 Software Update...

  • Page 55: Personal Data Removal

    Personal Data Removal There are three options to choose from: • Option 1: Select Start > Settings > Update & Security > Recovery. Under Reset this PC, select Get started. Open Recovery settings. • Option 2: Restart your PC to get to the sign-in screen, then press and hold down the Shift key while you select the Power icon >...

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