Dell DM5500 Installation Manual
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Dell DM5500 Installation Manual

Dell DM5500 Installation Manual

Powerprotect data manager appliance 5.19
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PowerProtect Data Manager Appliance 5.19
Installation Guide for DM5500
April 2025
Rev. 01

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Summary of Contents for Dell DM5500

  • Page 1 PowerProtect Data Manager Appliance 5.19 Installation Guide for DM5500 April 2025 Rev. 01...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2025 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Expansion enclosure LEDs............................19 DM5500 storage capacity...............................22 Hardware and software required for installation....................... 23 Third-party rack requirements ............................25 Chapter 2: Install the DM5500 in the rack................... 26 Rack rails..................................... 26 Installing the rails................................27 Installing the chassis retention brackets........................28 Unboxing the DM5500 and removing the shipping screws..................
  • Page 4 Collect DM5500 serial number, NTP, and time zone information.................56 Power on the DM5500 ..............................57 Assign static IP address to the service computer for initial DM5500 login............57 Chapter 7: Configure the DM5500 in the Data Manager Appliance Configuration UI....59 Log in to the Data Manager Appliance Configuration UI ..................59...

  • Page 5: Figures

    Removing the front bezel............................33 Opening the drive bays............................34 Closing drive bays..............................34 Removing a power supply unit..........................35 Diagram and description of installing the DM5500 into the rack..............36 Installing a drive............................... 38 Installing a drive blank.............................38 Installing a power supply unit..........................39 Installing the front bezel............................
  • Page 6 PSU cabling (one of two connections identified)....................50 Correct orientation of SAS cables connected to DM5500 SAS ports............51 DM5500 with one enclosure cabling........................52 DM5500 with two enclosures cabling........................ 52 DM5500 with three enclosures cabling......................53 DM5500 cable connection to the service computer..................58...

  • Page 7: Tables

    States of the EMM LEDs............................21 States of the PSU LEDs............................21 Storage capacity for DM5500 expansion enclosure configurations............23 Hardware and software requirements for DM5500 and expansion enclosure installation....24 Third-party rack requirements for the DM5500 and optional expansion enclosures......25 Static rails.................................. 26 Static rails adjustability............................26...

  • Page 8: Preface

    The website links used in this guide were valid at publication time. If you find a broken link, provide feedback on the guide, and a Dell Technologies employee will update the link in the next release as necessary. Purpose This guide contains information about the hardware, software, and rack cabling requirements for Dell PowerProtect Data Manager Appliance installation and configuration. Audience This document is designed for personnel who install, configure, and maintain PowerProtect Data Manager Appliance.

  • Page 9: Compatibility Information

    AWS or Azure cloud, and run recovery operations. PowerProtect Data Manager Appliance File System User This guide describes how to configure and use the Dell Guide PowerProtect Data Manager Appliance with the File System agent for file-system data protection.

  • Page 10: Typographical Conventions

    Table 2. Related documentation (continued) Document Description PowerProtect Data Manager Appliance Oracle RMAN User This guide describes how to configure and use the Dell Guide PowerProtect Data Manager Appliance to back up and restore the data in an Oracle server environment.

  • Page 11: Where To Get Support

    Where to find product documentation To find the latest documentation, navigate to the PowerProtect Data Manager Appliance Info Hub or type www.dell.com/ dm5500docs in your browser, or scan the following QR code on your mobile device. Where to get support...
  • Page 12 3. On the Service Requests page, click View all Service Requests. Dell Community For peer contacts, conversations, and content on product support and solutions, go to the Dell Community. Interactively engage with customers, partners, and certified professionals online. How to provide feedback Feedback helps to improve the accuracy, organization, and overall quality of publications.

  • Page 13: Chapter 1: Understand The Powerprotect Data Manager Appliance

    DM5500 appliance configuration without any expansion enclosures is 12 TB to 96 TB. The maximum storage capacity for a DM5500 appliance configuration with three expansion enclosures is 256 TB. The DM5500 server has two drive bays. Each drive bay has 12 drives for a total of 24 drives. The DM5500 server supports 12 x 32 GB DIMMs Each 2U expansion enclosure contains twelve 8 TB drives installed in a four‐column, three-row configuration.

  • Page 14: Dm5500 Front View

    DM5500 front view Figure 1. DM5500 front view 1. Left control panel 2. Drives (12) 3. Right control panel 4. Micro USB port 5. Right release latch 6. Left release latch Control panels Figure 2. Left control panel 1. System health and system ID indicator 2.

  • Page 15: Right Control Panel

    Solid green for two seconds Indicates that the DM5500 is connected. Flashing green (on for two Indicates that the DM5500 is connected and is recognized. seconds and off for two seconds) Powers off Indicates that the DM5500 is unplugged.

  • Page 16: View Of Drive Bays Extended

    Drive 5 Drive 11 Drive 2 Drive 8 Figure 5. View of drive bays extended The DM5500 contains two drive bays, with each drive bay containing 12 slots for a total of 24 slots. Understand the PowerProtect Data Manager Appliance...

  • Page 17: Dm5500 Rear View

    6. Filler (unused) PCIe expansion card (PCIe slot 6) 7. Power supply unit (PSU 1) 8. Information tag - this contains the DM5500 serial number. PSU 1 can be 1100W or 1600W, but must be the same The pull-out information tag contains a white label with the wattage as PSU 2.

  • Page 18: Expansion Enclosure Rear View

    Figure 7. Expansion enclosure front view 1. LED panel 2. Drives 3. Service tag Each expansion enclosure is identified by a unique Service Tag and Express Service Code. The Service Tag and Express Service Code are found on the front of the system by pulling out the service tag. This information is used to route support calls to appropriate personnel.

  • Page 19: Expansion Enclosure Leds

    Expansion enclosure LEDs LEDs on the front and back of the expansion enclosure provide status of the system and its components. Front panel LEDs The front panel of the enclosure contains indicators that provide status information about the system. Figure 9. Front panel LEDs Table 7.

  • Page 20: Drive Carrier Leds

    Enclosure drive carrier LEDs Two LEDs mounted on the front of each drive carrier provide drive status. The drive carrier LEDs are identified in the figure, and the LED behavior is described in the table following the figure. Figure 10. Drive carrier LEDs Table 8.

  • Page 21: Psu Leds

    Table 9. States of the EMM LEDs   Index Indicator Description Color Status EMM ID Blue ● Off: Normal operation ● Blinking (1 sec. on, 1 sec. off): Identify EMM status Green On solid: Normal operation Amber Blinking (2 sec. on, 1 sec. off): Fault EMM enclosure ID 2 blue LEDs, 2 green On solid: Normal operation...

  • Page 22: Dm5500 Storage Capacity

    1.92 TB cache SSD - internal cache for Protection Storage metadata Drive 3 Filler - If you increase the capacity of the DM5500 to more than 24 TB usable capacity, a 3.84 TB cache SSD is required in slot 3.

  • Page 23: Hardware And Software Required For Installation

    12 TB hard drive You can add one, two, or three expansion enclosures to a fully populated 96 TB 2U DM5500 server. The DM5500 expansion enclosure configuration storage capacities are described in the following table. Note that each expansion enclosure ships fully populated, and you can use the storage capacity for which you are licensed.

  • Page 24: Hardware And Software Requirements For Dm5500 And Expansion Enclosure Installation

    The switch must support VLAN for external (public) communication. Two network switches are recommended for redundancy. The DM5500 requires four ports on the switch (10/25 GbE, optical, or copper). A 1 GbE NIC port connection to the Integrated Dell Remote Access Controller (iDRAC) port is strongly recommended.

  • Page 25: Third-Party Rack Requirements

    Third-party rack requirements The DM5500 and optional expansion enclosures must be installed in a customer-provided rack that meets the following requirements. Table 13. Third-party rack requirements for the DM5500 and optional expansion enclosures  Requirement category Description Rack The DM5500 and optional expansion enclosures fit in a standard rack with a minimum depth of 37 inches (940 mm).

  • Page 26: Chapter 2: Install The Dm5500 In The Rack

    Installing the front bezel Rack rails The DM5500 supports only static rails. There is no sliding rail option and there are no external cable management options such as a cable management arm (CMA) or strain relief bar (SRB). Figure 15. L-Bracket Static rail The static rails support tool-less mounting in EIA/ECA-310-E compliant square hole and unthreaded round hole 4-post racks.

  • Page 27: Installing The Rails

    2. Align the rail with the rack flange, ensuring that the rail pegs are seated in the designed rack holes. 3. Release the latch to lock the rail in place. The installed rear rack rails should look like the following image. Install the DM5500 in the rack...

  • Page 28: Installing The Chassis Retention Brackets

    Installing the chassis retention brackets Prerequisites You must install the chassis retention bracket on the two rear rack flanges before you install the DM5500 into the rack. Figure 18. Chassis retention bracket on rear rack flange Install the DM5500 in the rack...

  • Page 29: Diagram And Description Of Installing The Chassis Retention Bracket

    The installed chassis bracket on each rack flange should look like the following image. NOTE: Do not overtighten the retention brackets; keeping them slightly loose will make it easier to insert the system under them when positioning the system on the rails. Install the DM5500 in the rack...

  • Page 30: Unboxing The Dm5500 And Removing The Shipping Screws

    Do not attempt to lift the system by yourself to avoid potential injury. The DM5500 shipping box requires two people to lift it onto a table. The maximum weight of the DM5500 with all 24 drives installed is 43.2 kg (95.24 lb).

  • Page 31: Removing A Drive Carrier

    When removing drives, it is very important to label each drive with its slot number so you can put each drive back into its correct position once the DM5500 is installed in the rack. If you do not put the drives back in the correct slots, the appliance may not function properly.

  • Page 32: Removing Drive Blanks

    1. Keep the bezel key handy. Steps 1. Unlock the bezel. 2. Press the release button, and remove the left end of the bezel. 3. Unhook the right end of the bezel, and remove the bezel. Install the DM5500 in the rack...

  • Page 33: Opening The Drive Bays

    Steps 1. If locked, unlock the drive bay lock located above the left release latch, by pushing it up. 2. Open the release latches of drive bay 1 and pull the drive bays out. Install the DM5500 in the rack...

  • Page 34: Closing The Drive Bays

    Closing the drive bays Steps 1. Pull back the blue release tabs on both sides and slide the drive bays into the system, until both the bays lock into place. Figure 26. Closing drive bays Install the DM5500 in the rack...

  • Page 35: Removing Power Supply Units

    WARNING: Do not attempt to lift the system by yourself to avoid potential injury. The DM5500 requires two people to lift it into the rack, even with all drives depopulated. Do not apply uneven force to either end of the...

  • Page 36: Diagram And Description Of Installing The Dm5500 Into The Rack

    1. Position the DM5500 on the rail. 2. Hold the DM5500 rack ears and slide the appliance into the rack until the appliance is seated in place. 3. Tighten the captive screw in each control panel with a Phillips #2 screwdriver.

  • Page 37: Installing Drives

    Physical drive positions are numbered 0 through 23. Logical drive positions are numbered 1 through 24. For example, the disk drive that resides in physical slot 6 in the DM5500 server is specified as Disk=7 in the PowerProtect Data Manager Appliance UI.

  • Page 38: Installing Drive Blanks

    To maintain proper system cooling, drive blanks must be installed in all empty drive slots. Steps Insert the drive blank into the drive slot, and push the blank until the release button clicks into place. Figure 30. Installing a drive blank Install the DM5500 in the rack...

  • Page 39: Installing Power Supply Units

    Ensure that the drive bay is locked before installing the front bezel, for more information see the closing the drive bays section. 2. Fit the left end of the bezel onto the system and press the bezel until you hear the release button click. 3. Lock the bezel. Install the DM5500 in the rack...

  • Page 40: Installing The Front Bezel

    Figure 32. Installing the front bezel Next steps Connect power, iDRAC, and network cables. Install the DM5500 in the rack...

  • Page 41: Chapter 3: Dm5500 Cabling And Network Requirements

    DM5500, connect PSU 0 to one AC source, and PSU 1 to the other AC source. NOTE: You are only connecting the power cables, you are not powering on the DM5500. You power on the appliance in the Power on the DM5500 section.

  • Page 42: Dm5500 Recommended Network Connections (Optical Sfp28/Sfp+ Ports)

    3 and 4, a separate 1 GbE BASE-T switch is required for the iDRAC connection in addition to the two optical switches. In the DM5500 configuration with copper 10GBASE-T ports, the iDRAC cable could be connected to either of the two copper switches, or to a third 1 GbE BASE-T management switch.

  • Page 43: Network Cabling Requirements

    Before you connect the DM5500 to the switch(es), consider the following: ● The DM5500 is compatible with all SFP+ switches that support 10 GbE or 25 GbE and VLAN. If the 10 GbE and 25 GbE switches (optional) are unique to each other, ensure to connect 10 GbE to 10 GbE or 25 GbE to 25 GbE. If the switches are separated by speed, they must share a common VLAN and be able to share that VLAN across all switches used for the DM5500.

  • Page 44: Chapter 4: Install The Expansion Enclosure In The Rack

    Install the expansion enclosure in the rack Topics: • Installing rails onto the rack • Install the enclosure into the rack • Attach the bezel Installing rails onto the rack Steps 1. Identify the rack holes to use for installing the rails in the racks. 2.

  • Page 45: Connecting The Rail To The Back Post

    Figure 35. Connecting the rail to the back post 3. Extend the rail to fit between the front and rear rack posts. 4. Insert the pins on the front of the rail into the rack holes of the front rack post. Install the expansion enclosure in the rack...

  • Page 46: Install The Enclosure Into The Rack

    Figure 36. Attaching the rail to the front post 5. Secure the front rail bracket with one screw. 6. Secure the rear rail bracket with two screws. Figure 37. Securing the rails to the rack 7. Repeat these steps for the second rail. Install the enclosure into the rack Steps 1.

  • Page 47: Installing The Enclosure Into The Rack

    2. Slide the enclosure onto the rails. Figure 38. Installing the enclosure into the rack 3. Secure the enclosure to the rack using the enclosure fastening screws in the rack mount ears on each side of the enclosure. Install the expansion enclosure in the rack...

  • Page 48: Attach The Bezel

    Figure 39. Securing the enclosure to the rack Attach the bezel Attach the bezel to the front of the enclosure. Steps 1. Hook the right side of the bezel onto the right ear cover of the chassis. 2. Close the bezel and secure it with the keylock. Figure 40.
  • Page 49 Next steps Connect power cables. Install the expansion enclosure in the rack...

  • Page 50: Chapter 5: Expansion Enclosure Cabling Requirements

    Information about how to connect SAS cables to the DM5500 server is included in this chapter. However, at this point you should not connect the SAS cables to the DM5500 server. You must wait to connect the SAS cables to the DM5500 server until after you have initially logged into the PowerProtect Data Manager Appliance UI and configured the Getting Started items and storage assets as described in the PowerProtect Data Manager Appliance Administrator Guide.

  • Page 51: Connect Sas Cables

    When you connect SAS cables to the DM5500 SAS card ports, it is possible to insert the SAS cable into the SAS card port in a reversed position. (The cable locks into place in the DM5500 SAS port, but there will not be a connection.) To avoid this, make sure the SAS cables are oriented in the DM5500 SAS card ports as...

  • Page 52: Dm5500 With One Enclosure Cabling

    (Enclosure 2) EMM 1 EMM 2 Figure 43. DM5500 with one enclosure cabling Table 19. DM5500 with one enclosure cabling instructions   SAS card port on DM5500 head unit (Enclosure 1) Expansion enclosure port (Enclosure 2) Port 1 EMM 2, port 1...

  • Page 53: Dm5500 With Three Enclosures Cabling

    (Enclosure 4) EMM 1 EMM 2 Figure 45. DM5500 with three enclosures cabling Table 21. DM5500 with three enclosures: DM5500 to enclosure cabling instructions   SAS card port on DM5500 head unit (Enclosure 1) Expansion enclosure port Port 1 First expansion enclosure (Enclosure 2): EMM 2, port 1...

  • Page 54: Chapter 6: Preconfiguration Tasks

    Preconfiguration tasks Once you have installed the DM5500 in the rack, cabled the DM5500 to the switch(es), and verified the VLAN configuration, you must perform the following preconfiguration tasks before logging in to the Data Manager Appliance Configuration UI to configure the appliance.

  • Page 55: Collect External Network Information

    Before logging in to the Data Manager Appliance Configuration UI, you must collect information for your external (public) network. The DM5500 requires three public IP addresses; one for the appliance management IP, and up to two data IP addresses for data backups.

  • Page 56: Dns

    You must collect the following information before logging in to the Data Manager Appliance Configuration UI. ● DM5500 serial number - The DM5500 serial number is located on the pull-out information tag in the back of the DM5500 to the right of the power supply units. You will need the 14-character serial number because it is used as part of the...

  • Page 57: Power On The Dm5500

    The DM5500 must be connected to a power source. Two power sources are recommended for redundancy. Steps 1. Power on the DM5500 by pressing and holding the power button located in the front right corner of the appliance. The power icon on the button will light up green and the LED displays a solid blue line when the DM5500 is powered on.

  • Page 58: Dm5500 Cable Connection To The Service Computer

    3. Open the command prompt on the service computer and ping the 192.168.100.100 management IP address and verify you can reach it. 4. Disconnect the service computer from whichever Gb1 or Gb2 service port you used on the back of the DM5500. NOTE: For security purposes, you must leave the Gb1 and Gb2 service ports disconnected.

  • Page 59: Chapter 7: Configure The Dm5500 In The Data Manager Appliance Configuration Ui

    Appliance Configuration UI After you have installed the DM5500 in a rack, cabled it, and powered it on, you must log in to the Data Manager Appliance Configuration UI to perform the initial configuration of the appliance. After you complete the initial appliance configuration, you...

  • Page 60: Initial Dm5500 Configuration In The Data Manager Appliance Configuration Ui

    Example: dm@DPDID220100130 The DM5500 serial number is found on the white label of the pull-out information tag in the back of the server, to the right of the power supply units. The serial number is a 14-character mix of letters and numbers that are used to identify the DM5500 to Customer Support.
  • Page 61 In the MTU field, the maximum transmission units (MTU) value is set to 1500. c. In the Bonding options list, the port bonding configuration is set to Active-Active. The DM5500 is configured so that all ports can load balance the internal network traffic. Active-Active bonding does not require any corresponding switch side configuration.

  • Page 62: Log In To The Data Manager Appliance Ui

    This section describes how to log in to the Data Manager Appliance UI as the admin user. Steps 1. From a host that has network access to the DM5500, use Google Chrome to connect to the Data Manager Appliance UI: https://<Management_IP_address>...

  • Page 63: Get Started Page

    Launches the License dialog, which prompts you to add a license file to the Data Manager Appliance. You can upload the DM5500 license to increase the appliance storage capacity from its default value of 12 TB. You can expand the storage in increments of 12 TB to the maximum capacity of 256 TB.

  • Page 64: Chapter 8: Set The Passphrase For The Dm5500

    1. Log in to the DM5500 appliance command line. Using the SSH tool, telnet to the DM5500 Management IP address using the admin username and the DM5500 password. 2. At the command line, type the system passphrase set command to set the passphrase.

  • Page 65: Chapter 9: Troubleshooting

    Troubleshooting The following table lists the warnings and error messages that you may encounter during initial DM5500 configuration in the Data Manager Appliance Configuration UI with possible troubleshooting steps. In addition to the troubleshooting steps listed in the following table, for networking errors, you can SSH into the appliance and use the net port-validate command to debug network configuration issues and verify whether a host port is open or closed for connection.
  • Page 66 CONN0097 Management network gateway ● Check the information on the Configuration page. <management_network_gateway_IP> is ● If the DM5500 port is connected in access mode, use not accessible. VLAN ID 0. ● Check the DM5500 switch configuration. ● Check firewall rules.
  • Page 67 Table 26. DM5500 Configuration UI error messages (continued) Error code Error message Troubleshooting steps CONN0120 IP address <IP_x> not in same subnet range ● Use the IP address that is in the same subnet range of the gateway. of gateway IP address <IP_y>.
  • Page 68 Table 26. DM5500 Configuration UI error messages (continued) Error code Error message Troubleshooting steps CONN0137 Connection timed out for DNS server ● Check DNS server firewall rules for port 53. <DNS_server_IP>. ● Click Back and re-submit the configuration. ● If the issue persists, contact Customer Support.

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