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Dell WebPC User Manual
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Dell WebPC User Manual

Dell WebPC User Manual

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Summary of Contents for Dell WebPC

  • Page 1 'HOOŒ:HE3&Œ&RPSXWHUV %(',5(&7 Œ Œ...
  • Page 2 Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell , the DELL logo, Dellnet , and WebPC are trademarks of Dell Computer Corporation; MS-DOS , Microsoft , and Windows are registered trademarks of Microsoft Corporation; Intel is a registered trademark and Celeron is a trademark of Intel Corporation.
  • Page 3 Be sure nothing rests on your computer system’s cables and that the cables are not located where they can be stepped on or tripped over. Do not spill food or liquids on your computer. If your computer gets wet, see Chapter 5, “Contacting Dell,” for instructions on obtaining technical assistance.
  • Page 4 Position your system so that the monitor and keyboard are directly in front of you as you work. Special shelves are available (from Dell and other sources) to help you correctly position your keyboard.
  • Page 5  monitor at or below eye level monitor and wrists relaxed and flat keyboard positioned directly in front of user monitor stand (optional) arms at desk level feet flat on the floor...
  • Page 6 viii...
  • Page 7 This guide is intended to help you set up and use your Dell WebPC computer. It describes your computer’s features and warranty information and tells you how to use the Dell E-support tool, troubleshoot problems, and contact Dell. Abbreviations, acronyms, and computer terms are identified or defined as they are used in this guide.
  • Page 8 In addition to this guide, see the following sources for more information. The WebPC Setup sheet provides step-by- step instructions for connecting your comput- er. Start with this document. Your E-support tool provides technical infor- mation about your computer. To access the tool, press the E-support button on the front of your computer.
  • Page 9 Easy-to-use, animated tutorials introduce you to the WebPC computer, the application programs preinstalled on it, and the Microsoft Windows operating system. For more information about these tutorials, see “Online Documentation and System Specifica- tions” in Chapter 2.
  • Page 11 Checking Computer Components and Using Assisted Service....2-12 Contacting a Dell Support Technician....... 2-13 Asking Questions Through E-support .
  • Page 12 Dell WebPC Support Policy........
  • Page 13 Figure 1-1. Dell Inspector Program ........1-4 Figure 1-2.
  • Page 14 Figure 3-3. Card Configuration Dialog Box......3-5 Figure 3-4. Configuration Settings Dialog Box......3-5 Figure 3-5.
  • Page 15 Figure 7-13. Attaching Hard-Disk Drive Cables ......7-8 Table 2-1. System-Setup Navigation Keys ......2-2 Table 2-2.
  • Page 16 xviii...
  • Page 17 Your Dell™ WebPC ™ is a high-speed, personal computer designed according to the Easy PC standard. This standard simplifies the connecting of computer devices, pro- vides integrated video and audio, and helps make your computer easy to use. Your WebPC computer offers the following key features: ®...
  • Page 18 NIC connector* flat-panel display (DVI) connector security cable slot speaker jack AC power microphone jack receptacle diagnostic lights * Available only on computers with integrated network interface controllers (NIC). Computers without integrated NICs have telephone connectors. Dell WebPC User’s Guide...
  • Page 19 Your computer keyboard has integrated system and Internet controls (see Figure 1-3 and Table 1-1). Sleep Mail Volume Down Search Volume Up Internet Mute removable palm rest Internet Connects you to the Internet, depending on your ISP setup. The default home page is http:// www.dellnet.com.
  • Page 20 With USB technology, you can connect devices while the computer is on. Plug any USB-compliant device into any USB port connector, and the computer automatically detects the device. When you install a USB device, use the following guidelines. Dell WebPC User’s Guide...
  • Page 21 USB adapters. These adapters enable serial and parallel ports to connect to USB port connectors. For more information about USB adapters, visit the Dell Web site at http://www.dell.com. Under normal circumstances, only use the power/sleep button to turn on the com- puter or to resume from sleep mode.
  • Page 22 Restart the computer by pressing the E-support button on the computer. A message appears as shown in Figure 2-1. Click Exit to exit Windows, or click E-Support to continue to the Dell E-support main screen. Table 1-2 describes the functions of the power/sleep button.
  • Page 23 Sleep mode Press and hold for one second to resume Green normal operation. Press and hold for at least eight seconds to Not lit turn computer off. System Features...
  • Page 24 Copy the file(s) to the diskette Remove the diskette from the diskette drive. Connect the SuperDisk drive to a USB port connector on your WebPC computer. Make sure that the computer is on before you connect the drive. Insert the diskette into the SuperDisk drive.
  • Page 25 When you have a question or need help, access your computer’s Dell E-support—a unique tool that connects you directly to Dell without the trouble of a telephone call. E-support provides conventional online solutions, such as access to documentation and answers to common questions, as well as live interaction with a Dell technical support representative.
  • Page 26 Take self-paced lessons on topics such as using the Internet, using Windows 98, and managing data Request software or hardware, such as a USB adapter, and driver updates from Del,l and track the progress of any Dell orders Interact directly with a Dell support technician Check the status of unresolved issues...
  • Page 27 System Info Provides your Dell Click the System Info tab. When you need your system service tag number information or your Dell ser- and information vice tag number to place a about your com- service call puter, such as the...
  • Page 28 Antivirus Support Requests Displays unresolved Click the Status tab. To check unresolved issues technical support and to change security issues options Figures 2-2 through 2-8 show the different menu options available through the E-support main screen. Dell WebPC User’s Guide...
  • Page 29 Using E-Support 2-5...
  • Page 30 Dell WebPC User’s Guide...
  • Page 31 Using E-Support 2-7...
  • Page 32 Dell WebPC User’s Guide...
  • Page 33 Using E-Support 2-9...
  • Page 34 2-10 Dell WebPC User’s Guide...
  • Page 35 Using E-Support 2-11...
  • Page 36 Resolution Assistant diagnostics cannot find or resolve a problem on your com- puter, you can use Assisted Service to contact a Dell support technician via the Internet, without having to make a telephone call. The support technician works with you to diagnose the problem and resolve it.
  • Page 37 To contact a Dell support technician using Assisted Service, perform the following steps. NOTE: Before using Assisted Service to contact Dell, you must be connected to your Internet service provider (ISP). Press the Internet key on the keyboard. For more infor- mation, click How Do I ...
  • Page 38 Ask Dudley! enables you to ask a question in your own words. After you ask a ques- tion, Ask Dudley! searches the Dell Knowledge Base for the answer. For example, if you ask, “Why is my monitor flickering?” , Ask Dudley! will find any information related to that topic.
  • Page 39 Type your question in the blank space provided and click Ask. The Dell Knowledge Base answers your question. You can check your spelling by clicking the Check my spelling check box. While you use Ask Dudley!, other online users are also asking questions. Click Peek to view current questions and answers from other users.
  • Page 40 PC Webopædia defines terms you may need to know when using your computer. If requested, Dell notifies you of any software updates you can use for your computer. To register for this notification, click Intro on the E-support main screen and then click Notify Me! Complete and submit the information about your computer.
  • Page 41 Click the Security button. Under Allowed File Access, click Add and then select the file to protect. Click Open. The file appears in the window located on the screen. To remove the file protection, highlight the file in the window and click Remove. Change your security options on a file by clicking Read, Write, or Delete.
  • Page 42 2-18 Dell WebPC User’s Guide...
  • Page 43 This chapter guides you through some initial checks and procedures that can solve basic computer problems. You should complete the checks in this chapter before con- tacting Dell for technical assistance; even if these checks do not provide an immediate solution, they can help support technicians diagnose and fix the problem.
  • Page 44 Reseat the video-interface cable connectors (blue) to the video connector on the back of the computer and to the connector on the back of the monitor. NOTE: On some monitors, the video interface cable is permanently attached. Dell WebPC Computers User’s Guide...
  • Page 45 If the computer has a network interface controller (NIC), verify the network con- nections as follows: Check the network connector for physical damage. Ensure that both ends of the network cable are inserted properly. Turn on the computer, the monitor, and all attached devices. A number of external factors, including temperature extremes and humidity, magnetic influences, sources of electromagnetic interference (EMI), and poor input power or signal quality, can interfere with the performance of your computer and attached...
  • Page 46 NOTE: If the following checks do not correct the problem and your speakers are inte- grated with a monitor you purchased from Dell, use the E-support tool to check the monitor. For more information, see Chapter 2, “Using Dell E-support.”...
  • Page 47 Make sure that both the computer’s power and the monitor’s power is on and the monitor’s power light is on. Double check all the connections between the computer and monitor. If these are all correct, call Dell for technical assistance. See Chapter 5, “Contacting Dell,” for instructions.
  • Page 48 Screen area settings. Change the display type to standard video graphics array (VGA) as follows: Restart the computer. Press <Del> when you see the message, and then select Safe Mode from the boot manager screen. Dell WebPC Computers User’s Guide...
  • Page 49 If you have CD-ROM or DVD-ROM drive problems, perform the following checks. You can also use the E-support tool to check the drive. For more information, see Chapter 2, “Using Dell E-support.” NOTE: Inconsistencies in the recording of CD-ROM media may cause some higher- speed CD-ROM drives to vibrate more than others.
  • Page 50 If you have many devices and associated software running simultaneously, close each program and shut down each device until you can resume normal operation. Check the documentation that came with the USB device. Dell WebPC Computers User’s Guide...
  • Page 51 Insert the Recovery CD into the CD-ROM or DVD-ROM drive, and if the computer is on, turn it off. Turn the computer on. The computer automatically runs the CD and displays a list of options. 4-1 Dell WebPC User’s Guide...
  • Page 52 You can also reinstall Microsoft Works Suite 2000 without restoring the hard-disk drive. To reinstall software not installed by Dell, you must have the software manufacturer’s CD(s). For more information, see the documentation that came with the software. Reinstalling Software 4-2...
  • Page 53 4-3 Dell WebPC Computers User’s Guide...
  • Page 54 Reinstalling Software 4-4...
  • Page 55 E-support tool does not work properly, see “Dell WebPC Support Policy,” found later in this chapter, for more information on when and how to call Dell for technical or customer assistance. The Dell contact telephone numbers are listed at the end of this chapter.
  • Page 56 Dell in order for Dell to complete the warranty repair. Returns that are missing any of the necessary items or do not comply with Dell’s ship- ping and return instructions will be refused at our receiving dock and returned to you.
  • Page 57 If you do plan to use telephone support, have your Express Service Code ready. You can find the Express Service Code on the back of your computer or under System Info in the E-support main screen. For the toll-free number to contact Dell, see the fol- lowing section, “Dell Contact Numbers.”...
  • Page 58 Switchboard ..........512-338-4400 Sales ......toll free: 1-800-BUY-DELL (1-800-289-3355)
  • Page 59 PRELIMINARY COPY Microprocessor type ....Intel microprocessor L1 cache ......32-KB instruction and data cache L2 cache .
  • Page 60 Audio controller ..... software audio solution using Analog Devices audio codec ADI 1881 PRELIMINARY COPY Dell WebPC User’s Guide...
  • Page 61 Diagnostic code indicators... . four bicolor (yellow and green) on back panel Dell E-support button ....push button DC power supply: Voltage (switch-selectable on back panel) .
  • Page 62 Storage......–16 to 10,600 m (–50 to 35,000 ft) At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft). NOTE: The Glossary in the system Help defines abbreviations and acronym s. PRELIMINARY COPY Dell WebPC User’s Guide...
  • Page 63 You can use the system setup program to set or change user-selectable options, such as the user password. Dell recommends that you write down the information from the system setup pro- gram screens for future reference. Enter the system setup program as follows: Turn on (or restart) your computer.
  • Page 64 System Time and System Date, pressing <Enter> moves the cursor to the next field. Reverts all settings to the initial defaults. Saves changes and exits the program. For System Time and System Date, moves the cursor to the next or previous field. Dell WebPC User’s Guide...
  • Page 65 The system setup screens are organized as follows: At the top is a menu bar for accessing the main program screens. The box on the left side of each screen lists options that define the installed hard- ware in your computer. Fields beside the options contain settings or values.
  • Page 66 Displays the memory in memory bank 0 Memory Bank 1 Displays the memory in memory bank 1 System Time Resets the time on the computer’s internal clock System Date Resets the date on the computer’s internal calendar Dell WebPC User’s Guide...
  • Page 67 Boot Displays the Boot Configuration submenu. See the “Boot Configuration Configuration Submenu” found later in this appendix. Peripheral Displays the Peripheral Configuration submenu. See Configuration the“Peripheral Configuration Submenu” found later in this appendix. Displays the IDE Configuration submenu. See the“IDE Con- Configuration figuration Submenu”...
  • Page 68 This option automatically reverts back to the No setting. Numlock Selects power-on state for Numlock. Enable Service Enables the Dell E-support button on the computer. Leave Button this option set to Yes (the default), unless instructed by a Dell support technician. Setting this option to No disables the E-support button.
  • Page 69 Audio Device Determines if integrated audio controller is Enabled (default) or Disabled. Set this option to Disabled if using a sound card instead of the integrated audio controller, or if the resources used by the controller are needed. Legacy Set to Disabled if legacy USB device support is not desired. USB Support The Auto (default) and Enabled settings allow support for legacy USB devices such as a keyboard or mouse.
  • Page 70 Identifies the first drive attached to the secondary EIDE Master interface, usually a CD-ROM or DVD-ROM drive. The format of this submenu is the same as the one described in “Primary IDE Master Submenu” found later in this appendix. Dell WebPC User’s Guide...
  • Page 71 Removable, and None. LBA Mode Determines LBA mode control. Set to Enabled (default) Control unless directed to change it by a Dell support technician. Multi-Sector Determines the number of sectors per block during multiple- Transfers sector transfers. If Type is set to User, available settings for Multi-sector Transfers are 2 Sectors, 4 Sectors, 8 Sectors, 16 Sectors, or Disable (turns off the feature).
  • Page 72 Yes. Retains event log information if set to No (default). Event Logging Enables or disables event logging. Mark Events As Press <Enter>, and then select Yes or No to mark DMI Read events as either read or unread. B-10 Dell WebPC User’s Guide...
  • Page 73 Supervisor Indicates whether a supervisor password has been assigned Password Is User Indicates whether a user password has been assigned Password Is Set Supervisor Sets and confirms a supervisor password Password Set User Sets and confirms a user password Password System Setup Program B-11...
  • Page 74 Quiet Boot Enabled (default) displays the Dell logo. Disabled displays the normal POST messages. Quick Boot When set to Enabled, this option shortens POST by eliminat- ing some tests. If set to Disabled (default), all POST tests occur. Restore on AC/...
  • Page 75 On PME This option controls how the computer responds to a PCI power management enabled (PME) wakeup event. The selec- tions are Power On or Stays Off (default). 1st Boot Device Determines which device the computer tries to boot from first.
  • Page 76 Saves any changes you have made, but does not exit the sys- Defaults tem setup program. Discard Changes Discards any changes you have made and reverts all options to their last saved settings, but does not exit the system setup program. B-14 Dell WebPC User’s Guide...
  • Page 77 If you forget your user or setup password, you cannot operate your computer. Dis- abling existing password(s) requires a call to Dell. To avoid the inconvenience of a call, write down your passwords and keep them in a safe place. For more information on contacting Dell, see Chapter 5, “Contacting Dell.”...
  • Page 78 B-16 Dell WebPC User’s Guide...
  • Page 79 In this situation, write down the diagnostic code dis- played and look it up in Table C-1. If the indicators display a code that is not illustrated in Table C-1, see Chapter 5, “Contacting Dell,” for instructions on obtaining technical assistance.
  • Page 80 No action is necessary. and turned over control to the operating system NOTE: The PC Webopædia page of the Dell E-support tool provides definitions of abbreviations or acronyms. The first column in Table C-2 lists system messages that may appear on the screen during the start-up routine or during normal computer operation.
  • Page 81 ROM drive. tified or you have boota- ble media in the CD-ROM or DVD-ROM drive. NOTE: The PC Webopædia page of the Dell E-support tool provides definitions of abbreviations or acronyms. Diagnostic Codes and System Messages C-3...
  • Page 82 Dell WebPC User’s Guide...
  • Page 83 Printing Office, Washington, DC 20402, Stock No. 004-000-00450-7 or on the World Wide Web at http://www.fcc.gov/Bureaus/Compliance/WWW/ tvibook.html. Dell computer systems are designed, tested, and classified for their intended electro- magnetic environment. These electromagnetic environment classifications generally refer to the following harmonized definitions: Class A is typically for business or industrial environments.
  • Page 84 Most Dell computer systems are classified for Class B environments. To determine the electromagnetic classification for your system or device, refer to the following sections specific for each regulatory agency. Each section provides country-specific EMC/EMI or product safety information.
  • Page 85 Round Rock, Texas 78682 USA 512-338-4400 Most Dell computer systems (and other Dell digital apparatus) are classified by the Industry Canada (IC) Interference-Causing Equipment Standard #3 (ICES-003) as Class B digital devices. To determine which classification (Class A or B) applies to your computer system (or other Dell digital apparatus), examine all registration labels located on the bottom or the back panel of your computer (or other digital apparatus).
  • Page 86 Dell Computer Corporation could void your authority to operate this equipment. This Class B (or Class A, if so indicated on the registration label) digital apparatus meets the requirements of the Canadian Interference-Causing Equipment Regulations.
  • Page 87 This warranty does not cover any items that are in one or more of the following cate- gories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell’s system integration department; accessories or parts that are not installed in the Dell factory;...
  • Page 88 Authorization Number. Dell will provide shipping instructions for returning the prod- ucts to Dell in their original or equivalent packaging at Dell’s cost. Dell will ship the repaired or replacement products to you freight prepaid if you use an address in the U.S.
  • Page 89 Dell under this policy. Please consult the person in your company that is the liaison with Dell for more infor- mation. To return products, you must call Dell customer service at the toll-free telephone number shown in the Chapter 5, “Contacting Dell”...
  • Page 90 For Dell-branded hardware products shipped prior to January 1, 1997 , that have an upgradable basic input/output system (BIOS), Dell makes available a BIOS upgrade.
  • Page 91 5-2 connecting non-USB devices, 1-5 Assisted Service, 2-13 connections using, 2-12 troubleshooting, 3-2 Attention Needed, 2-13 contacting Dell, 5-1 audio, A-2 controls and indicators, A-3 credit returning items, 5-2 Credit Return Authorization (CRA), 5-2 backing up data files, 3-1...
  • Page 92 E-support button, ix software, 3-1 Exit screen, system setup program, B-14 integrated microphone, 1-1 integrated speakers, 1-1 Internet key, 1-3 Internet service, 1-1 FCC notices, D-2 Intro, 2-3, 2-5 Class A, D-2 Dell Dimension Systems User’s Guide...
  • Page 93 Mute key, 1-3 My Computer, 3-7 keyboard integrated system and Internet controls, 1-3 USB port connectors, 1-4 keys network interface controller (NIC), 3-3 Internet, 1-3 network interface controllers (NIC), 1-2 Mail, 1-3 Mute, 1-3 non-USB devices, 1-5 Search, 1-3 notational conventions, ix Sleep, 1-3 notice, ix Volume Down, 1-3...
  • Page 94 IDE Configuration submenu options, B- Sleep key, 1-3 Main screen, B-4 sleep mode, 1-5, 1-7, 1-8 Main screen menu options, B-4 software navigation keys, B-2 for configuring system, B-1 Peripheral configuration submenu reinstalling, 4-1 options, B-7 Dell Dimension Systems User’s Guide...
  • Page 95 SuperDisk drive, 1-8 Volume Down key, 1-3 transferring information, 1-8 Volume Up key, 1-3 troubleshooting, 3-1 basic problems, 3-2 CD-ROM or DVD-ROM drives, 3-7 checking connections, 3-2 diagnostic codes, C-1 warranty repair or credit, 5-2 DVD-ROM drives, 3-7 WebPC Overview, 2-16 Index...
  • Page 96 Year 2000 statement of compliance, E-3 Dell Dimension Systems User’s Guide...
  • Page 97 'HOO,QIRUPDWLRQ'HYHORSPHQW 3RVWVFULSW,PDJLQJDQG3ULQWLQJ6SHFV...
  • Page 98 'HOO,QIRUPDWLRQ'HYHORSPHQW 3RVWVFULSW,PDJLQJDQG3ULQWLQJ6SHFV...