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Before You Call for Technical Support
If you are having problems with the computer, try the appropriate solutions below to try to isolate the
exact problem before calling for technical support.
●
Run the diagnostics utility (available on some models only). Refer to the Troubleshooting Guide
on the Documentation and Diagnostics CD for more information.
●
Run the hard drive self-test in Computer Setup. Refer to the Computer Setup (F10) Utility Guide
on the Documentation and Diagnostics CD for more information.
●
Check the power LED on the front of the computer to see if it is flashing. The flashing lights are
error codes that will help you diagnose the problem. Refer to the Troubleshooting Guide on the
Documentation and Diagnostics CD for more information.
●
If the screen is blank, plug the monitor into a different video port on the computer if one is available.
Or, change out the monitor with a monitor that you know is functioning properly.
●
If you are working on a network, plug another computer with a different cable into the network
connection. There may be a problem with the network plug or cable.
●
If you recently added new hardware, remove the hardware and see if the computer functions
properly.
●
If you recently installed new software, uninstall the software and see if the computer functions
properly.
●
Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When
booting the operating system, use "Last Known Configuration."
●
Refer to the comprehensive online technical support at http://www.hp.com/support.
●
Refer to
●
Refer to the comprehensive Troubleshooting Guide on the Documentation and Diagnostics CD for
more detailed information.
●
Restore the system to a Recovery Point created in HP Backup and Recovery Manager or run
the Restore Plus! CD. For more information on using HP Backup and Recovery Manager, refer to
the HP Backup and Recovery Manager User Guide by selecting Start > HP Backup and
Recovery > HP Backup and Recovery Manager Manual.
CAUTION:
To assist you in resolving problems online, HP Instant Support Professional Edition provides you with
self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's
online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.
Access the Business Support Center (BSC) at
support information, software and drivers, proactive notification, and worldwide community of peers and
HP experts.
12
Chapter 2 Getting Started
Helpful Hints on page 11
Running the Restore Plus! CD will erase all data on the hard drive.
in this guide for more general suggestions.
http://www.hp.com/go/bizsupport
for the latest online
ENWW
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