Troubleshooting - Compaq CL380 - ProLiant - 256 MB RAM Supported Configurations

Troubleshooting

This section details the known issues with running Novell NetWare 6.5 on ProLiant servers and
provides information about resolving them.
Table 5. Known issues
Issue 1 ABEND in CPQSCSA.NLM May Occur When Setting ALLOC MEMORY CH ECK FLAG = ON to
Troubleshoot a NetWare 6.5 Issue on an HP ProLiant Server
Description
Workaround
Solution
Issue 2 HP ProLiant ML350 G5 Server Series - HPQCISS.HAM in Novell NetWare 6.5 Service Pack 6 (SP6)
Causes Server to Freeze
Description
Solution
When setting ALLOC MEMORY CHECK FLAG = ON to troubleshoot a NetWare
6.5 issue on an HP ProLiant server, the server may ABEND in the HP SCSI
Subsystem Agent (CPQSCSA.NLM) when AllocSleepOK detects a free memory
block that is corrupt.
NOTE: Novell typically requests that administrators set the ALLOC MEMORY
CHECK FLAG = ON to facilitate troubleshooting an unrelated issue.
Applies to any HP ProLiant server running NetWare 6.5 and CPQSCSA.NLM.
To avoid the ABEND, unload CPQSCSA.NLM before setting ALLOC MEMORY
CHECK FLAG = ON. This will allow the troubleshooting process to continue
without the ABEND, although the functionality of CPQSCSA.NLM will be
temporarily unavailable. When finished with the troubleshooting, set ALLOC
MEMORY CHECK FLAG = OFF and reload CPQSCSA.NLM.
This will be corrected in a future version of CPQSCSA.NLM. When more
information becomes available, the advisory will be updated:
http://h20000.www2.hp.com/bizsupport/TechSupport/
Document.jsp?lang=en&cc=us&objectID=c01300145.
The server freezes, and after the server is restarted, it reports HPQCISS.HAM
invalid Slot. This prevents the server from restarting.
Review the HP Support Customer Advisory c01118819:
http://h20000.www2.hp.com/bizsupport/TechSupport/
Document.jsp?objectID=c01118819&lang=en&cc=us&taskId=101&prodSeriesId
=1157688&prodTypeId=329290: NetWare Storage Agent May Become
Unresponsive When HPQCISS.HAM Is Unloaded and Reloaded with the "\SLOT"
Option on an HP ProLiant Server Configured with Two or More HP Smart Array
SAS/SATA Controllers to determine if it is applicable.
Replace the system board using Spare Part Number 413984-001. After the part
replacement, install the Overlay CD (NW65SP6). The HPQCISS.HAM V1.06.02
dated June 19, 2006 ran on the server without issue for more than three days.
Upgrade the drivers using PSP V7.90, which in turn upgrades the HPQCISS.HAM
to version 1.10 dated October 2, 2006. This resolves the issue.
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