Download
Share
Print this page
Epson TM-C3500 Troubleshooting Manual
  1. Manuals
  2. Brands
  3. Epson Manuals
  4. Printer
  5. TM-C3500 Series
  6. Troubleshooting manual
Epson TM-C3500 Troubleshooting Manual

Epson TM-C3500 Troubleshooting Manual

Lgd badge printing
Hide thumbs Also See for TM-C3500:

Advertisement

Quick Links

Download this manual
T R O U B L E S H O O T I N G G U I D E
LGD Badge Printing EPSON TM-C3500
The badge is cutted at the wrong place or
printed in the wrong size
Section 1
The badge has lines across it, or is printing
partially wrong colors
Section 3
The printer is getting stuck
Section 5
The printer does not print
Section 2
The light is blinking orange/red
Or Paper Jam
Section 4
Scanners
Section 6

Advertisement

loading
Need help?

Need help?

Do you have a question about the TM-C3500 and is the answer not in the manual?

Questions and answers

Related Manuals for Epson TM-C3500

Summary of Contents for Epson TM-C3500

  • Page 1 T R O U B L E S H O O T I N G G U I D E LGD Badge Printing EPSON TM-C3500 The badge is cutted at the wrong place or The printer does not print printed in the wrong size...
  • Page 2 Cause: Your printer probably doesn’t have the right media settings. Pay attention! Please follow the instructions precisely as outlined below. There are 3 methods to update the Printer Defaults. However, only setting all methods described below will yield the correct results. Solution: 1.

  • Page 3: Default Settings

    Default settings Name/Settings Type Width Height Media Form ExpoBadge 260T Large plastic 102.0mm 276.0mm Die-cut label (Gap) ExpoBadge 180T Large paper 96.5mm 265.0mm Die-cut label (Black Mark) ExpoBadge 260TS Small plastic 99.5mm 164mm Die-cut label (Gap) *) Contact your event consultant if you have a different format. After saving to the right settings, perform another test print and the size should be good! For any additional help, please call +31 50 211 01 66.
  • Page 4 Cause: The printer is not turned on or not selected in the badge printing software. Solution: 1. Check printer is switched on (and the power cable connected). Please note: When turning on the printer, you need to press the power button for 3 seconds.
  • Page 5 Cause: The ink heads need maintenance Solution: 1. Press and hold the cleaning button on printer for 3 seconds 2. The printer will clean itself (Head maintenance) 3. Do NOT touch the printer until it’s stopped ‘Head maintenance’ For any additional help, please call +31 50 211 01 66. Most issues (99%) are addressed in this document, which may offer faster solutions than calling.
  • Page 6 Cause: Various, check the solution table Solutions: Printer warning/error Action needed Paper out error (displayed on Paper needs replacing: screen) ● Ensure no paper is in the printer ● Slowly feed new paper into printer (Ensure the shiny side of paper is face down) Ink out (flashing red light + ! on Ink needs replacing: screen by relevant color)
  • Page 7 (Error is resolved) If not check the printer default settings Maintenance Box full (status light Maintenance box needs replacing: flashes yellow + text on screen) ● Open the Maintenance box cover (found left of power button) ● Take out used maintenance box ●...
  • Page 8 Changing an Ink Cartridge Changing a Maintenance box Open / Close Roll cover For any additional help, please call +31 50 211 01 66. Most issues (99%) are addressed in this document, which may offer faster solutions than calling.
  • Page 9 Cause: Probably you’ve pulled the badge too early during printing Solution: Let the printer finish printing and cutting before trying to take the badge. If you take it too early you may cause costly paper jams. For any additional help, please call +31 50 211 01 66. Most issues (99%) are addressed in this document, which may offer faster solutions than calling.
  • Page 10 HAND SCANNER BEEPS 3 TIMES (AND NOTHING HAPPENS) Cause: The scanner is not connected to the laptop. Solution: Ensure that the scanner has been connected to the relevant laptop using either the bluetooth USB dongle (if using the hand scanner) or via the wired connection. For any additional help, please call +31 50 211 01 66.
  • Page 11 Cause: The correct paper settings have not been setup Solution: Please refer to pages 2 + 3 on how to set the correct dimensions for the paper in the laptop printer settings. For any additional help, please call +31 50 211 01 66. Most issues (99%) are addressed in this document, which may offer faster solutions than calling.