Dell Pro 24 Plus User Manual
Qhd monitor
Hide thumbs
Also See for Pro 24 Plus:
- User manual (121 pages) ,
- Service manual (42 pages) ,
- Instructions manual (32 pages)
Subscribe to Our Youtube Channel
Related Manuals for Dell Pro 24 Plus
Summary of Contents for Dell Pro 24 Plus
- Page 1 Dell Pro 24 Plus QHD Monitor P2425D User’s Guide Model: P2425D Regulatory Model: P2425Dc March 2025 Rev. A00...
-
Page 2: Notes, Cautions, And Warnings
A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2025 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. -
Page 3: Table Of Contents
Dell Display and Peripheral Manager (DDPM) for Windows ....... . . - Page 4 Contacting Dell ........
-
Page 5: Safety Instructions
Safety instructions Use the following safety guidelines to protect your monitor from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure in this document assumes that you have read the safety information that is shipped with your monitor. -
Page 6: About Your Monitor
About your monitor Package contents The following table provides the list of components that are shipped with your monitor. If any component is missing, contact Dell. For more information, see Contacting Dell. NOTE: Some components may be optional and may not ship with your monitor. Some features may not be available in certain countries. -
Page 7: Product Features
This monitor is certified with TÜV Rheinland Eye Comfort 3.0 with a 4-star rating. It incorporates key technologies that also • deliver a flicker-free screen, up to 100 Hz refresh rate, a color gamut of minimum sRGB 95%. Dell ComfortView Plus feature is enabled by default on your monitor. - Page 8 About TÜV Rheinland Eye Comfort 3.0 TÜV Rheinland Eye Comfort 3.0 certification program presents a consumer-friendly star rating scheme to the display industry thereby promoting eye wellness from safety to eye care. Compared to existing certifications, the 5-star-rating program adds rigorous testing requirements on overall eye care attributes such as low blue-light, flicker-free, refresh rate, color gamut, color accuracy, and ambient light sensor performance.
- Page 9 Table 3. Eye Comfort 3.0 Requirements and Star Rating Scheme for Monitors Star Rating Scheme Category Test item 3-star 4-star 5-star TÜV Hardware LBL TÜV Hardware LBL TÜV Hardware LBL Low Blue Light Category III (≤50%) or Category II (≤35%) or Category II (≤35%) or Software LBL solution¹...
-
Page 10: Operating System Compatibility
• Specific release date(s) when operating system versions, patches, or updates are available. • Specific release date(s) when Dell branded monitor firmware, software application, or driver updates are available on the Dell support website. Identifying parts and controls Front view Figure 1. Front view... -
Page 11: Back View
Operating the monitor. Regulatory label (including MyDell QR See this label if you need to contact Dell for technical support. The code, serial number, and Service Tag label) Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your monitor and access warranty information. -
Page 12: Bottom View
Bottom view 5 6 7 Figure 3. Bottom view Table 6. Components and descriptions. Label Description Security-lock slot Secure your monitor using a security lock (purchased separately) to (based on Kensington Security Slot) prevent unauthorized movement of your monitor. Connect the power cable (shipped with your monitor). Power connector Stand-lock feature Lock the stand to the monitor using a M3 x 6 mm screw (screw not... -
Page 13: Monitor Specifications
Monitor specifications Table 7. Monitor specifications. Description Value Screen type Active matrix - TFT LCD In-Plane Switching (IPS) Technology Panel technology 16:9 Aspect ratio Viewable image dimensions Diagonal 604.5 mm (23.8 in.) Active area Horizontal 526.85 mm (20.74 in.) Vertical 296.35 mm (11.67 in.) Area 1561.32 cm (242.01 in. -
Page 14: Dell Display And Peripheral Manager (Ddpm) For Windows
Dell Display and Peripheral Manager (DDPM) for Windows DDPM is a software application that helps you set up and configure the Dell monitors and peripherals. Some of its features include: 1. Adjusting the monitor On-Screen Display (OSD) settings such as brightness, contrast, and resolution without needing to use the joystick on the monitor. -
Page 15: Resolution Specifications
Resolution specifications Table 8. Resolution specifications Description Value Horizontal scan range 30 kHz to 150 kHz (automatic) Vertical scan range 48 Hz to 100 Hz (automatic) Maximum preset resolution 2560 x 1440 at 100 Hz Supported video modes Table 9. Supported video modes Description Value Video display capabilities... -
Page 16: Electrical Specifications
Electrical specifications Table 11. Electrical specifications Description Value Video input signals HDMI*/DisplayPort 1.4, 600 mV for each differential line, 100 ohm input impedance per differential pair. AC input voltage/frequency/ 100 VAC-240 VAC/50 Hz or 60 Hz ± 3 Hz/1.5 A (typical) current Inrush current 120 V: 30 A (maximum) at 0... -
Page 17: Physical Characteristics
NOTE: Dell monitors are designed to work optimally with the video cables that are shipped with your monitor. As Dell does not have control over the different cable suppliers in the market, the type of material, connector and process used to manufacture these cables, Dell does not guarantee video performance on cables that are not shipped with your Dell monitor. -
Page 18: Environmental Characteristics
Environmental characteristics Table 13. Environmental characteristics Description Value Compliant Standards ENERGY STAR certified monitor • EPEAT registered where applicable. EPEAT registration varies by country. See EPEAT website • registration status by country. RoHS-compliant • TCO Certified and TCO Certified Edge • BFR/PVC free monitor (excluding external cables) •... -
Page 19: Pin Assignments
Pin assignments Pin assignment - DisplayPort Figure 4. DisplayPort Connector Table 14. Pin assignments - DisplayPort connector Pin number 20-pin side of the connected Signal assignment ML3 (n) ML3 (p) ML2 (n) ML2 (p) ML1 (n) ML1 (p) ML0 (n) ML0 (p) AUX (p) AUX (n) Hot Plug Detect... -
Page 20: Pin Assignment - Hdmi Port
Pin assignment - HDMI Port Figure 5. HDMI 19-pin connector Table 15. Pin assignments - HDMI connector Pin number 19-pin side of the connected Signal assignment TMDS DATA 2+ TMDS DATA 2 SHIELD TMDS DATA 2- TMDS DATA 1+ TMDS DATA 1 SHIELD TMDS DATA 1- TMDS DATA 0+ TMDS DATA 0 SHIELD... -
Page 21: Pin Assignment - Usb Type-B Upstream Connector
Pin assignment - USB Type-B upstream connector 5 6 7 8 9 Figure 6. USB Type-B upstream connector Table 16. Pin assignments - USB Type-B upstream connector Pin number 9-pin side of the connector Signal assignment SSTX- SSTX+ SSRX- SSRX+ Pin assignment - USB Type-A downstream connector Figure 7. USB Type-A 9-pin connector Table... -
Page 22: Pin Assignment - Usb-C Downstream
Pin assignment - USB-C downstream Figure 8. USB-C connector Table 18. Pin assignments - USB-C connector Pin number Signal name Pin number Signal name TX1+ TX2+ TX1- TX2- VBUS VBUS SBU1 SBU2 VBUS VBUS RX2- RX1- RX2+ RX1+ Universal Serial Bus (USB) interface This section provides information about the USB ports that are available on the monitor. - Page 23 Quick access (bottom left) One USB 5Gbps Type-A downstream • Table 21. USB 5Gbps Type-A downstream Maximum power Transfer speed Data rate supported USB 5Gbps 5 Gbps 4.5 W USB 2.0 480 Mbps 4.5 W USB 1.0 12 Mbps 4.5 W One USB-C 5Gbps downstream •...
-
Page 24: Plug-And-Play Capability
During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information about Dell Monitor Quality and Pixel... -
Page 25: Ergonomics
Ergonomics CAUTION: Improper or prolonged usage of keyboard may result in injury. CAUTION: Viewing the monitor screen for extended periods of time may result in eye strain. For comfort and efficiency, observe the following guidelines when setting up and using your computer workstation: •... -
Page 26: Handling And Moving Your Display
Handling and moving your display To ensure that the monitor is handled safely when lifting or moving it, follow these guidelines: • Before moving or lifting the monitor, turn off your computer and the monitor. • Disconnect all cables from the monitor. Place the monitor in the original box with the original packing materials. -
Page 27: Maintenance Guidelines
For best practices, follow the instructions that are listed below when unpacking, cleaning, or handling your monitor: Use a clean cloth that is slightly dampened with water to clean the stand assembly, the screen, and the chassis of your Dell •... -
Page 28: Setting Up The Monitor
Setting up the monitor Connecting the stand NOTE: The stand is not attached when the monitor is shipped from the factory. NOTE: The following instructions are applicable only for the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the setup instructions that are included with the stand. - Page 29 Attach the stand assembly to the display: Carefully insert the tabs on the stand riser into the slots on the display back cover and lower the stand assembly to snap it into place. Figure 16. Attach the stand assembly to the display Hold the stand riser and lift the monitor carefully, then place it on a flat surface.
-
Page 30: Using The Quick Access Ports
Using the quick access ports When you want to use the monitor’s built-in quick access USB ports, press on the quick access port module and then release. The quick access port module slides down. Figure 19. Using the quick access ports Setting up the monitor... -
Page 31: Connecting Your Monitor
Safety instructions. NOTE: Dell monitors are designed to work optimally with the Dell-supplied cables inside the box. Dell does not guarantee the video quality and performance if non-Dell cables are used. NOTE: Route the cables through the cable-management slot before connecting them. -
Page 32: Organizing Your Cables
Organizing your cables Route the cables through the cable management slot on the stand riser. Figure 22. Organizing your cables After connecting all necessary cables to your monitor and computer, (see Connecting your monitor for cable attachment) organize all cables as shown in the image. If your cable is not able to reach your computer, you may connect directly to the computer without routing through the cable management guide on the monitor stand. -
Page 33: Securing Your Monitor Using Kensington Lock (Optional)
Securing your monitor using Kensington lock (optional) The security-lock slot is located at the bottom of the monitor (see Security-lock slot). Secure your monitor to a table using the Kensington security lock. For more information about using the Kensington lock (sold separately), see the documentation that is shipped with the lock. Figure 23. Using Kensington lock NOTE:... -
Page 34: Wall Mounting (Optional)
Wall mounting (optional) Figure 25. Wall mounting NOTE: Use M4 x 10 mm screws to connect the monitor to the wall mounting kit. See the documentation that is shipped with the VESA-compatible wall mounting kit. Place the monitor panel on a soft cloth or cushion on a stable flat table. Remove the monitor stand (see Removing the monitor stand). -
Page 35: Using The Tilt, Swivel, Pivot And Height Adjustment
Using the tilt, swivel, pivot and height adjustment NOTE: The following instructions are applicable only for attaching the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the setup instructions that are included with the stand. Tilt and swivel adjustment With the stand attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle. -
Page 36: Rotate Clockwise
NOTE: If you are using the monitor with a non-Dell computer, you need to go to the graphics driver website or your computer manufacturer website for information on rotating the 'contents' on your display. To adjust the rotation display settings: Right-click on the desktop and click Properties. -
Page 37: Operating The Monitor
Operating the monitor Turn on the monitor Press the power button to turn on the monitor. Figure 31. Turn on the monitor Using the joystick control Use the joystick control on the rear of the monitor to make On-Screen Display (OSD) adjustments. Figure 32. Using the joystick control Press the joystick to launch the Menu Launcher. -
Page 38: Using The On-Screen Display (Osd) Menu
Using the On-Screen Display (OSD) menu Accessing the Menu Launcher When you toggle or press the joystick, the Menu Launcher appears to let you access the OSD main menu and shortcut functions. To select a function, move the joystick. Figure 33. Accessing the Menu Launcher Table 24. Describes the Menu Launcher functions:... -
Page 39: Using The Navigation Keys
Using the navigation keys When the OSD main menu is active, move the joystick to configure the settings, following the navigation keys displayed below the OSD. Figure 34. Navigation keys Table 25. Control buttons and descriptions. Control Buttons Description Use the Up navigation key to adjust (increase ranges) items in the OSD menu. Use the Down navigation key to adjust (decrease ranges) items in the OSD menu. -
Page 40: Accessing The Menu System
Accessing the menu system NOTE: After you change the settings, press the joystick to save the changes before exiting or proceeding to another menu. 1. Select the icon to launch the OSD and display the main menu. Figure 35. OSD main menu 2. - Page 41 Table 26. OSD menu Icon Menu and submenu Description Brightness/Contrast Adjusts the brightness and the contrast of the display. Brightness Brightness adjusts the luminance of the backlight. Move the joystick up or down to increase or decrease the brightness level (min 0 ~ max 100).
- Page 42 Icon Menu and submenu Description Input Source Select between the different video signals that may be connected to your monitor. Select DP when you are using the DisplayPort (DP) connector. Press the joystick to confirm the selection. Select HDMI when you are using the HDMI connector. Press the joystick to confirm the HDMI selection.
- Page 43 Icon Menu and submenu Description Color Adjusts the color setting mode. Preset Modes Allows you to choose from the list of preset color modes. Press the joystick to confirm the selection. Standard: This is the default setting. Using a low blue light panel, this monitor •...
- Page 44 Icon Menu and submenu Description Display Use Display to adjust the image. Aspect Ratio Adjusts the image ratio to 16:9, 4:3 or 5:4. Sharpness Adjusts the picture sharpness of the display. Move the joystick to adjust the sharpness level from 0 to 100. Response Time Allows you to set the response time to Normal or Fast.
- Page 45 Icon Menu and submenu Description Lock With the control buttons on the monitor is locked, you can prevent others from accessing the controls. Menu Buttons: All joystick functions are locked and not accessible by the user. • • Power Button: Only the Power button is locked and not accessible by the user. Menu + Power Buttons: Both the joystick &...
- Page 46 Icon Menu and submenu Description Personalize Select this option to adjust the settings of the personalization. Shortcut Keys Guide Select this option for entering Shortcut Keys Guide. Shortcut Key 1 Select a function from Preset Modes, Brightness/Contrast, Input Source, Aspect Ratio, Shortcut Key 2 Rotation, or Display Info and set it as a shortcut key.
- Page 47 Icon Menu and submenu Description Others Adjusts the OSD settings, such as DDC/CI, LCD Conditioning, Self-Diagnostic, and so on. DDC/CI DDC/CI (Display Data Channel/Command Interface) allows you to adjust the monitor settings using software on your computer. Enable this function for the best user experience and optimum performance of your monitor.
- Page 48 The image shown is for the purpose of illustration only. The information may vary depending on the model and current settings. Dell Monitor Support To access the general monitor support materials for your monitor, use your smartphone to scan the QR code.
-
Page 49: Osd Messages
OSD messages Initial Setup When you turn on the monitor, the following message appears: Figure 36. The message of pressing the joystick If you press the joystick, the following message appears: Figure 37. The message of selecting language Operating the monitor... - Page 50 If you select your language, the following message appears: Figure 38. The message of selecting the USB charging function If you select this function or message timeout, the following message appears: Figure 39. The message of selecting the USB charging function or message timeout Operating the monitor...
-
Page 51: Osd Warning Message
OSD warning message When the monitor does not support a particular resolution mode, the following message appears: Figure 40. Warning message of not supported resolution mode This means that the monitor cannot synchronize with the signal that it is receiving from the computer. See Monitor specifications the Horizontal and Vertical frequency ranges addressable by this monitor. - Page 52 When you change the default USB Charging setting for the first time, the following message appears: Figure 43. Warning message of the increase power consumption NOTE: If you select Yes, the message will not appear the next time you change the USB Charging setting. When you perform the factory reset (see Factory Reset), the message will appear again.
- Page 53 Activate the computer and the monitor to gain access to the OSD. NOTE: The message may be slightly different according to the connected input signal. If DisplayPort, or HDMI input is selected and the corresponding cable is not connected, the following message appears: Figure 47. The message of No DP Cable Figure...
-
Page 54: Locking The Control Buttons
Locking the control buttons You can lock the monitor control buttons to prevent access to the OSD menu and/or power button. Move and hold the joystick up, down, left, or right for about four seconds until a pop-up menu appears. Figure 49. The message of locking the control buttons Move the joystick to select one of the following options:... -
Page 55: Setting The Maximum Resolution
• If you are using a non-Dell computer (laptop or desktop): Go to the support site for your non-Dell computer and download the latest graphic card drivers. • Go to the graphics card’s website and download the latest graphic card drivers. -
Page 56: Troubleshooting
Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. Self-Test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: Turn off both your computer and the monitor. -
Page 57: Built-In Diagnostics
Built-in diagnostics Your monitor includes a built-in diagnostic tool to help you identify whether the screen abnormality is due to an issue with the monitor itself or with your computer and video card. To run the built-in diagnostics: Ensure that the screen is clean (no dust particles on the surface of the screen). Press the joystick button to launch the OSD Main Menu. -
Page 58: Common Problems
LCD screen has spots Cycle power On-Off. Pixel that is permanently off is a natural defect that can occur in LCD technology. For more information about Dell Monitor Quality and Pixel Policy, see Dell Display Pixel Guidelines. Stuck-on pixels LCD screen has bright spots Cycle power On-Off. - Page 59 What you experience Possible solutions Safety related issues Visible signs of smoke or Do not perform any troubleshooting steps. sparks Contact Dell immediately. Intermittent problems Monitor malfunctions on Ensure that the video cable connecting the monitor to the computer is and off connected properly and is secure.
-
Page 60: Universal Serial Bus (Usb) Specific Problems
Universal Serial Bus (USB) specific problems Table 28. Universal Serial Bus (USB) specific problems Common symptoms What you experience Possible solutions USB interface is not USB peripherals are not • Check that your monitor is turned on. working working • Reconnect the upstream cable to your computer. •... -
Page 61: Regulatory Information
Regulatory information TCO Certified Any Dell product bearing a TCO label has been certified to a TCO voluntary environmental certification. TCO certification requirements focus on features that contribute to a healthy work environment such as recyclable design, energy efficiency, ergonomics, emissions, avoidance of hazardous substances, and product take back. -
Page 62: Contacting Dell
Contacting Dell To contact Dell for sales, technical support, or customer service issues, see Contact Support at Dell Support Site. NOTE: Availability varies by country, region, or product, and some services may not be available in your country. NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog.
Need help?
Do you have a question about the Pro 24 Plus and is the answer not in the manual?
Questions and answers