IBM 9183-22X Problem Analysis, System Parts, And Locations
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IBM 9183-22X Problem Analysis, System Parts, And Locations

IBM 9183-22X Problem Analysis, System Parts, And Locations

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Power Systems
Problem analysis, system parts, and
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  • Page 1 Power Systems Problem analysis, system parts, and locations for the 9183-22X...
  • Page 2 Note Before using this information and the product it supports, read the information in “Safety notices” on page v, “Notices” on page 33, the IBM Systems Safety Notices manual, G229-9054, and the IBM Environmental Notices and User Guide, Z125–5823. ®...

  • Page 3: Table Of Contents

    Contacting IBM service and support......................18 Finding parts and locations ................. 21 9183-22X locations........................... 21 9183-22X parts............................27 Notices........................33 Accessibility features for IBM Power Systems servers................34 Privacy policy considerations ........................35 Trademarks..............................35 Electronic emission notices........................35 Class A Notices............................. 35 Class B Notices.............................

  • Page 5: Safety Notices

    Das Produkt ist nicht für den Einsatz an Bildschirmarbeitsplätzen im Sinne § 2 der Bildschirmarbeitsverordnung geeignet. Laser safety information IBM servers can use I/O cards or features that are fiber-optic based and that utilize lasers or LEDs. Laser compliance IBM servers may be installed inside or outside of an IT equipment rack.
  • Page 6 • Each rack cabinet might have more than one power cord. – For AC powered racks, be sure to disconnect all power cords in the rack cabinet when directed to disconnect power during servicing. vi Power Systems: Problem analysis, system parts, and locations for the 9183-22X...
  • Page 7 – For racks with a DC power distribution panel (PDP), turn off the circuit breaker that controls the power to the system unit(s), or disconnect the customer’s DC power source, when directed to disconnect power during servicing. • Connect all devices installed in a rack cabinet to power devices installed in the same rack cabinet.
  • Page 8 (for example, when working from a ladder). Stability hazard: • The rack may tip over causing serious personal injury. • Before extending the rack to the installation position, read the installation instructions. viii Power Systems: Problem analysis, system parts, and locations for the 9183-22X...
  • Page 9 • Do not put any load on the slide-rail mounted equipment mounted in the installation position. • Do not leave the slide-rail mounted equipment in the installation position. (L002) (L003) Safety notices ix...
  • Page 10 There are no serviceable parts inside the device. • Use of the controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure. (C026) x Power Systems: Problem analysis, system parts, and locations for the 9183-22X...
  • Page 11 Exchange only with the IBM-approved part. Recycle or discard the battery as instructed by local regulations. In the United States, IBM has a process for the collection of this battery. For information, call 1-800-426-4333. Have the IBM part number for the battery unit available when you call.
  • Page 12 Freewheeling will cause uneven cable wrapping around winch drum, damage cable, and may cause serious injury. • This TOOL must be maintained correctly for IBM Service personnel to use it. IBM shall inspect condition and verify maintenance history before operation. Personnel reserve the right not to use TOOL if inadequate.
  • Page 13 The dc-powered system employs an isolated DC return (DC-I) design. The DC battery return terminal shall not be connected to the chassis or frame ground. The dc-powered system is intended to be installed in a common bonding network (CBN) as described in GR-1089-CORE.
  • Page 14 Power Systems: Problem analysis, system parts, and locations for the 9183-22X...

  • Page 15: Beginning Troubleshooting And Problem Analysis

    Learn how to identify the correct problem analysis procedure to perform. About this task To determine the correct problem analysis procedure to perform, complete the following steps: Procedure 1. After you apply power to the system, are the power supply LEDs green? © Copyright IBM Corp. 2020, 2021...

  • Page 16: Resolving A Bmc Access Problem

    3. Power off the system and disconnect all AC power cords for 30 seconds. Then, reconnect the AC power cords and power on the system. Does the BMC access problem persist? Then Yes: Continue with the next step. 2 Power Systems: Problem analysis, system parts, and locations for the 9183-22X...

  • Page 17: Resolving A Power Problem

    This ends the procedure. Continue with the next step. 6. Replace the system backplane. Go to “9183-22X locations” on page 21 to identify the physical location and the removal and replacement procedure. 7. Did you replace the system backplane and is the system firmware level OP940.20, or later? •...

  • Page 18: Resolving A System Firmware Boot Failure

    Replace the power cords. f. Replace the power supplies. • If your system is a 9183-22X, go to “9183-22X locations” on page 21 to identify the physical location and the removal and replacement procedure. This ends the procedure.

  • Page 19: Resolving A Vga Monitor Problem

    Update the system firmware. For instructions, see Getting fixes. This ends the procedure. Replace the system backplane. Go to 9183-22X to identify the physical location and the removal and replacement procedure. This ends the procedure. 6. Power off the system and disconnect all AC power cords for 30 seconds. Then, reconnect the AC power cords and power on the system.

  • Page 20: Resolving An Operating System Boot Failure

    4. e) Replace the system backplane. • If your system is a 9183-22X , go to “9183-22X locations” on page 21 to identify the physical location and the removal and replacement procedure. This ends the procedure.

  • Page 21: Resolving A Hardware Problem

    Then Yes: Replace the system backplane. • If your system is a 9183-22X, go to “9183-22X locations” on page 21 to identify the physical location and the removal and replacement procedure. Continue with the next step. 2. To identify the correct service procedure to perform by using operating system log information, complete the following steps: a) Log in as the root user.
  • Page 22 Go to “Resolving an ffffffff, reset NVMe Flash adapter controller problem” on page 12. sda, sdb, sdc FAILED Result Storage Go to “Resolving a storage device problem” on page 11. 8 Power Systems: Problem analysis, system parts, and locations for the 9183-22X...

  • Page 23: Resolving A Network Adapter Problem

    Table 1. Resource names, examples, and service procedures for different types of operating system logs. (continued) Resource name Example of a log Type of problem Service procedure requiring a service action Detected error on PCIe bus or adapter Resolve any device PHB#xxx, where xxx is driver errors that are the PHB number.

  • Page 24: Resolving A Graphics Processing Unit Problem

    Learn about the possible problems and service actions that you can perform to resolve a graphics processing unit (GPU) problem. About this task Note: To determine the location of the GPU, see “Identifying the location of the GPU” on page 14. 10 Power Systems: Problem analysis, system parts, and locations for the 9183-22X...

  • Page 25: Resolving A Storage Device Problem

    Table 3. GPU problems and service actions for the 9183-22X Problem Service action System unable to find GPU 1. Verify that the GPU is properly seated in a compatible slot. 2. Install the GPU in a different compatible slot. 3. Verify that the drivers for the GPU are installed.

  • Page 26: Resolving An Nvme Flash Adapter Problem

    If you suspect a problem with an NVMe Flash adapter, use the following table to determine the service action to perform. Note: To determine the location of the NVMe Flash adapter, see “Identifying the location of the NVMe Flash adapter” on page 15. 12 Power Systems: Problem analysis, system parts, and locations for the 9183-22X...
  • Page 27 4. Verify that the most recent firmware is installed on the system. Otherwise, install the most recent firmware if it is not already installed. 5. Replace the NVMe Flash adapter. Go to “9183-22X locations” on page 21 to identify the physical location and removal and replacement procedure.

  • Page 28: Identifying The Location Of The Pcie Adapter By Using The Slot Number

    Determine the GPU slot that is associated with the PCI bus information that you recorded in step a. e) Replace the GPU. Go to “9183-22X locations” on page 21 and use the slot number information to identify the physical location and the removal and replacement procedure. This ends the procedure.

  • Page 29: Identifying The Location Of The Nvme Flash Adapter

    Continue with step “3” on page 15. 2. Replace the disk drive or solid-state drive. • If your system is a 9183-22X, go to “9183-22X locations” on page 21 to identify the removal and replacement procedure. This ends the procedure.

  • Page 30: User Guides For Gpus And Pcie Adapters

    -U <username> -P <password> -H <BMC IP address or BMC host name> sel resolve -n x, where x is the log number that you recorded in step “4.a” on page 16 Power Systems: Problem analysis, system parts, and locations for the 9183-22X...

  • Page 31: Verifying A Repair

    This ends the procedure. Verifying a repair Learn how to verify hardware operation after you make repairs to the system. Procedure 1. Power on the system. 2. Did you replace a graphics processing unit (GPU), PCIe adapter, disk drive, or solid-state drive? Then Yes: Go to step “5”...

  • Page 32: Collecting Diagnostic Data

    3. To collect system event logs, type the following command and press Enter: openbmctool -U <username> -P <password> -H <BMC IP address or BMC host name> collect_service_data 4. Send the data that you collected during this procedure to IBM service and support. This ends the procedure. Contacting IBM service and support You can contact IBM service and support by telephone or through the IBM Support Portal.
  • Page 33 Software: • Fix information • Operating system problem • IBM application program • Loop, hang, or message Hardware: • IBM system hardware broken • Hardware reference code • IBM input/output (I/O) problem • Upgrade Beginning troubleshooting and problem analysis 19...
  • Page 34 20 Power Systems: Problem analysis, system parts, and locations for the 9183-22X...

  • Page 35: Finding Parts And Locations

    Use this information to find the location of a field-replaceable unit (FRU) in the system unit. Rack views The following diagrams show field-replaceable unit (FRU) layouts in the system. Use these diagrams with the following tables. Figure 1. Front view © Copyright IBM Corp. 2020, 2021...
  • Page 36 Drive 18 Drive 19 Drive 20 Drive 21 Drive 22 Drive 23 Power switch and cables See Removing and replacing the power switch and cables in the 9183-22X system. 22 Power Systems: Problem analysis, system parts, and locations for the 9183-22X...
  • Page 37 Index number FRU description FRU removal and replacement procedures Riser 0 See Removing and replacing PCIe risers in the 9183-22X system. Riser 1 Power distribution board See Removing and replacing the power distribution board in the 9183-22X system. Time-of-day battery...
  • Page 38 PCIe adapter 4 (Slot4) PCIe adapter 5 (Slot5) PCIe adapter 6 (Slot6) PCIe adapter 7 (Slot7) PCIe adapter 8 (Slot8) PCIe adapter 9 (Slot9) PCIe adapter 10 (Slot10) 24 Power Systems: Problem analysis, system parts, and locations for the 9183-22X...

  • Page 39: Memory Locations

    Memory locations The following diagram shows memory DIMMs and their corresponding field-replaceable unit (FRU) layouts in the system. Use this diagram with the following table. Figure 4. Memory locations Finding parts and locations 25...
  • Page 40 DIMM 18 DIMM 19 DIMM 20 DIMM 21 DIMM 22 DIMM 23 DIMM 24 DIMM 25 DIMM 26 DIMM 27 DIMM 28 DIMM 29 DIMM 30 DIMM 31 26 Power Systems: Problem analysis, system parts, and locations for the 9183-22X...

  • Page 41: 9183-22X Parts

    9183-22X parts Use this information to find the field-replaceable unit (FRU) part number. Rack final assembly Figure 5. Rack final assembly Table 14. Rack final assembly part numbers Index Part number Units per Description number assembly Top access-cover assembly 01EM868...
  • Page 42 Industries Association (EIA) bracket and right EIA bracket) Screws 01EM895 Left EIA bracket Screws 01EM868 Slide rail kit - contains left and right slide rails and attaching screws 01EM869 Cable management arm assembly 28 Power Systems: Problem analysis, system parts, and locations for the 9183-22X...

  • Page 43: System Parts

    PCI adapters. Use the feature type of the adapter to find the FRU number in PCIe adapter information by feature type for the 9183-22X system. 01EM888 PCIe riser (riser 1 for PCIe adapter slots 8, 9, and 10) Note: For more information about riser locations, see 9183-22X locations.
  • Page 44 02YC529 0-24 1.92 TB SATA solid-state drive 02YC530 0-24 3.84 TB SATA solid-state drive 02YC531 0-24 3.84 TB SAS solid-state drive 01EM900 Cable holder (right) 01EM867 Power supply 30 Power Systems: Problem analysis, system parts, and locations for the 9183-22X...
  • Page 45 Additional system parts Figure 7. Additional system parts Finding parts and locations 31...

  • Page 46: Miscellaneous Parts

    4 mm hex key, air pump, TIM, tweezers, CPU socket covers) Miscellaneous parts Table 17. Miscellaneous system parts Description Part number Units per assembly External USB DVD drive 01LU635 32 Power Systems: Problem analysis, system parts, and locations for the 9183-22X...

  • Page 47: Notices

    Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead.

  • Page 48: Accessibility Features For Ibm Power Systems Servers

    This product uses standard navigation keys. Interface information The IBM Power Systems servers user interfaces do not have content that flashes 2 - 55 times per second. The IBM Power Systems servers web user interface relies on cascading style sheets to render content properly and to provide a usable experience.

  • Page 49: Privacy Policy Considerations

    Contact the vendor for accessibility information about its products. Related accessibility information In addition to standard IBM help desk and support websites, IBM has a TTY telephone service for use by deaf or hard of hearing customers to access sales and support services:...
  • Page 50 Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werden. IBM übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung von IBM verändert bzw.
  • Page 51 IBM-Allee 1, 71139 Ehningen, Germany Tel: +49 (0) 800 225 5426 email: HalloIBM@de.ibm.com Generelle Informationen: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 / EN 55032 Klasse A. Japan Electronics and Information Technology Industries Association (JEITA) Notice This statement applies to products less than or equal to 20 A per phase.
  • Page 52 Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from IBM-authorized dealers. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 53: Class B Notices

    Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werden. IBM übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung von IBM verändert bzw.
  • Page 54 This statement applies to products greater than 20 A, single phase. This statement applies to products greater than 20 A per phase, three-phase. Japan Voluntary Control Council for Interference (VCCI) Notice 40 Power Systems: Problem analysis, system parts, and locations for the 9183-22X...

  • Page 55: Terms And Conditions

    Permissions for the use of these publications are granted subject to the following terms and conditions. Applicability: These terms and conditions are in addition to any terms of use for the IBM website. Personal Use: You may reproduce these publications for your personal, noncommercial use provided that all proprietary notices are preserved.
  • Page 56 IBM reserves the right to withdraw the permissions granted herein whenever, in its discretion, the use of the publications is detrimental to its interest or, as determined by IBM, the above instructions are not being properly followed. You may not download, export or re-export this information except in full compliance with all applicable laws and regulations, including all United States export laws and regulations.
  • Page 58 IBM®...

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