Canon MAXIFY GX5100 Series Online Manual
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Canon MAXIFY GX5100 Series Online Manual

Canon MAXIFY GX5100 Series Online Manual

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  • Page 1 GX5100 series Online Manual English...

  • Page 2: Table Of Contents

    Performing Maintenance Functions from Your Computer (Windows)....Opening the Maintenance Tool (Canon IJ Printer Assistant Tool)......67 Cleaning the Print Heads.
  • Page 3 Canon Wi-Fi Connection Assistant Screen........
  • Page 4 Handling Precautions........... . 156 Legal Restrictions on Printing.
  • Page 5 Canon IJ Printer Driver........
  • Page 6 Canon IJ Status Monitor Description........
  • Page 7 Printer Does Not Pick Up or Feed the Paper/"No Paper" Error....... 346 Resolving Print Quality Problems.
  • Page 8 1401................408 1496.

  • Page 9: Using Online Manual

    Using Online Manual Online Manual Symbols Used in This Document Trademarks and Licenses...

  • Page 10: Symbols Used In This Document

    Symbols Used in This Document Warning Instructions that, if ignored, could result in death, serious personal injury, or property damage caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or property damage caused by incorrect operation of the equipment.

  • Page 11: Trademarks And Licenses

    (1998) are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. • Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc. • Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries.
  • Page 12 OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Apache License Version 2.0, January 2004 http://www.apache.org/licenses/ TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION 1. Definitions. "License" shall mean the terms and conditions for use, reproduction, and distribution as defined by Sections 1 through 9 of this document.
  • Page 13 "Contributor" shall mean Licensor and any individual or Legal Entity on behalf of whom a Contribution has been received by Licensor and subsequently incorporated within the Work. 2. Grant of Copyright License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable copyright license to reproduce, prepare Derivative Works of, publicly display, publicly perform, sublicense, and distribute the Work and such Derivative Works in Source or Object form.
  • Page 14 6. Trademarks. This License does not grant permission to use the trade names, trademarks, service marks, or product names of the Licensor, except as required for reasonable and customary use in describing the origin of the Work and reproducing the content of the NOTICE file. 7.
  • Page 15 ---- Part 2: Networks Associates Technology, Inc copyright notice (BSD) ----- Copyright (c) 2001-2003, Networks Associates Technology, Inc All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
  • Page 16 ---- Part 4: Sun Microsystems, Inc. copyright notice (BSD) ----- Copyright c 2003 Sun Microsystems, Inc., 4150 Network Circle, Santa Clara, California 95054, U.S.A. All rights reserved. Use is subject to license terms below. This distribution may include materials developed by third parties. Sun, Sun Microsystems, the Sun logo and Solaris are trademarks or registered trademarks of Sun Microsystems, Inc.
  • Page 17 SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ---- Part 6: Cisco/BUPTNIC copyright notice (BSD) ----- Copyright (c) 2004, Cisco, Inc and Information Network Center of Beijing University of Posts and Telecommunications.
  • Page 18 MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF...
  • Page 19 IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...
  • Page 20 OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ----------------------------------------------------------- MIT License Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following...
  • Page 21 Permission to use, copy, modify, and distribute this software for any purpose without fee is hereby granted, provided that this entire notice is included in all copies of any software which is or includes a copy or modification of this software. THIS SOFTWARE IS BEING PROVIDED "AS IS", WITHOUT ANY EXPRESS OR IMPLIED WARRANTY.
  • Page 22 David Turner, Robert Wilhelm, and Werner Lemberg Introduction ============ The FreeType Project is distributed in several archive packages; some of them may contain, in addition to the FreeType font engine, various tools and contributions which rely on, or relate to, the FreeType Project. This license applies to all files found in such packages, and which do not fall under their own explicit license.
  • Page 23 This license applies to all files distributed in the original FreeType Project, including all source code, binaries and documentation, unless otherwise stated in the file in its original, unmodified form as distributed in the original archive. If you are unsure whether or not a particular file is covered by this license, you must contact us to verify this.
  • Page 24 ----------- There are two mailing lists related to FreeType: o freetype@nongnu.org Discusses general use and applications of FreeType, as well as future and wanted additions to the library and distribution. If you are looking for support, start in this list if you haven't found anything to help you in the documentation.
  • Page 25 - Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. - Neither the name of ARM nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
  • Page 26 ALTERNATIVELY, provided that this notice is retained in full, this product may be distributed under the terms of the GNU General Public License (GPL), in which case the provisions of the GPL apply INSTEAD OF those given above. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDER AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
  • Page 27 PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE FOUNDATION OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE...
  • Page 28 The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
  • Page 29 THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
  • Page 30 THIS SOFTWARE IS PROVIDED BY THE AUTHOR ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...

  • Page 31: Handling Paper, Ink Tanks, Etc

    Handling Paper, Ink Tanks, etc. Loading Paper Refilling Ink Tanks...

  • Page 32: Loading Paper

    Loading Paper Paper Sources Loading Photo Paper / Plain Paper in Rear Tray Loading Plain Paper in Cassette Loading Envelopes in Rear Tray...

  • Page 33: Paper Sources

    Paper Sources The printer has two paper sources for feeding paper, the rear tray (A) and cassette (B). Rear tray You can load all supported paper such as photo paper and plain paper on the rear tray. Supported Media Types Cassette You can load A4, B5, A5, Letter-sized or Executive plain paper in the cassette.

  • Page 34: Loading Photo Paper / Plain Paper In Rear Tray

    Loading Photo Paper / Plain Paper in Rear Tray You can load photo paper or plain paper. You can also load envelopes on the rear tray. Loading Envelopes in Rear Tray 1. Prepare paper. Align the edges of paper. If paper is curled, flatten it. Note •...
  • Page 35 Note • Load long-length paper without pulling out the paper support. Depending on the weight of the • paper, the leading edge may rise and printing may be shifted. Make sure that the leading edge of the paper does not rise, such as by holding the part that protrudes from the rear tray. 3.
  • Page 36 Important • Always load paper in portrait orientation (D). Loading paper in landscape orientation (E) can • cause paper jams. 5. Slide right paper guide to align with both sides of paper stack. Do not slide the paper guides too hard against the paper. The paper may not be fed properly. Note •...
  • Page 37 6. Press the OK button. 7. Use the button to select the size of the loaded paper on the rear tray, then press the OK button. Note • The • (asterisk) on the LCD indicates the current setting. 8. Use the button to select the type of the loaded paper on the rear tray, then press the OK button.
  • Page 38 Note • There are various types of paper, such as paper with a special surface coating for printing photos at • optimal quality and paper suitable for documents. Each media type has specific preset settings (how ink is used and sprayed, distance from nozzles, etc.), that allow you to print to that type with optimal image quality.

  • Page 39: Loading Plain Paper In Cassette

    Loading Plain Paper in Cassette You can load A4, B5, A5, Letter-sized or Executive plain paper in the cassette. 1. Prepare paper. Align the edges of paper. If paper is curled, flatten it. Note • Align the edges of paper neatly before loading. Loading paper without aligning the edges may •...
  • Page 40 Important • Always load paper in portrait orientation (D). Loading paper in landscape orientation (E) can • cause paper jams. Note • Align the paper stack with the edge of the cassette. • If the paper stack is in contact with the protrusion (F), the paper may not be fed properly.
  • Page 41 5. Slide front paper guide to align it with paper stack. Align paper guide with where it clicks into place. 6. Slide right paper guide to align it with paper stack. Do not slide the paper guide too hard against the paper. The paper may not be fed properly. Note •...
  • Page 42 7. Insert cassette into printer. Push the cassette into the printer until it stops. After inserting the cassette into the printer, the paper information registration screen for the cassette appears on the LCD. 8. Press the OK button. 9. Use the button to select the size of the loaded paper in the cassette, then press the OK button.
  • Page 43 Note • The • (asterisk) on the LCD indicates the current setting. 10. Check media type and press OK button. 11. Pull out a paper output tray (I). Note • To prevent incorrect printing, this printer has a function that detects whether the settings for the paper •...

  • Page 44: Loading Envelopes In Rear Tray

    Loading Envelopes in Rear Tray You can load envelopes on the rear tray. The address is automatically rotated and printed according to the envelope's direction by specifying with the printer driver properly. Important • Do not use the following envelopes. They could jam in the printer or cause the printer to malfunction. •...
  • Page 45 3. Slide right paper guide (C) to open both paper guides. 4. Load envelopes in portrait orientation WITH PRINT SIDE FACING UP. Up to 10 envelopes can be loaded at once. Fold flap of the envelope and load the envelope in portrait orientation with the address side facing up. After loading envelopes on the rear tray, the paper information registration screen for the rear tray appears on the LCD.
  • Page 46 Note • Do not load envelopes higher than the load limit mark (D). • 6. Press the OK button. 7. Use button to select size of loaded envelopes on rear tray and press OK button. Note • The • (asterisk) on the LCD indicates the current setting. 8.
  • Page 47 9. Pull out a paper output tray (E). Note • To prevent incorrect printing, this printer has a function that detects whether the settings for the paper • loaded on the rear tray matches the paper settings. Before printing, make print settings in accordance with the paper settings.

  • Page 48: Refilling Ink Tanks

    Refilling Ink Tanks Refilling Ink Tanks Checking Ink Level Ink Tips...

  • Page 49: Refilling Ink Tanks

    Refilling Ink Tanks When remaining ink cautions or errors occur, the message will appear on the LCD to inform you of the error. In this state, the printer cannot print. Check the remaining ink level with the ink tank indicator on the front of the printer.
  • Page 50 Important • Do not touch tubes or other parts inside the printer. This can cause trouble with the printer. • 3. Open the ink tank cover (C) of the ink tank to be refilled. D: Yellow E: Magenta F: Cyan G: Black 4.
  • Page 51 5. Hold the ink bottle upright and gently twist the bottle cap (I) to remove. Important • Do not shake the ink bottle. Ink may spatter when opening the cap. 6. Refill the ink tank. Aligning the ink bottle's tip with the ink tank's inlet (J), slowly stand the bottle upside down, and push the bottle into the inlet.
  • Page 52 7. Once ink reaches the upper limit line, remove the ink bottle from the inlet. Hold up the ink bottle slightly and remove the bottle from the inlet while slowly tilting it. Important • Do not leave ink bottles in ink tanks. •...
  • Page 53 • Ink may stain clothes or other belongings permanently. Washing may not remove ink stains. • Do not use ink bottles and ink contained therein except to refill tanks of printers specified by Canon. • Do not leave ink bottles in areas exposed to high temperature, such as near fire or a heater or in a car.
  • Page 54 • To obtain optimum print quality, we recommend to refill the ink tank with ink up to the upper limit line • at least once a year. Note • Color ink may be consumed even when printing a black-and-white document or when black-and- •...

  • Page 55: Checking Ink Level

    Checking Ink Level Check ink level with the ink tank indicator on the front of the printer. When ink reaches the upper limit line (A), ink is full. When ink is near the lower limit line (B), ink is running low. Refill the ink tank. Note •...

  • Page 56: Ink Tips

    Therefore, the page yield of the initial bundled set of ink bottles is lower than that of the subsequent sets of bottles. To keep printer's performance, Canon printer performs cleaning automatically according to its condition. When the printer performs cleaning, a small amount of ink is consumed. In this case, all colors of ink may be consumed.

  • Page 57: Maintenance

    Maintenance If Printing Is Faint or Uneven Performing Maintenance Functions from Your Computer (Windows) Performing Maintenance Functions from Your Computer (macOS) Cleaning Replacing Maintenance Cartridge Checking Maintenance Cartridge Status on LCD...

  • Page 58: If Printing Is Faint Or Uneven

    If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head...

  • Page 59: Maintenance Procedure

    Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the print head. This can cause trouble with the print head. •...
  • Page 60 Perform Replace Ink in Head If the symptom still persists, the print head may be defective. Contact Canon to request a repair. When the Print Results Are Not Even such as the Ruled Lines Are Misaligned: Align the print head.

  • Page 61: Printing The Nozzle Check Pattern

    Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. If the remaining •...

  • Page 62: Examining The Nozzle Check Pattern

    Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. Check if there are missing lines in the pattern A or horizontal streaks in the pattern B. If there are missing lines in the pattern A: C: Good D: Bad (lines are missing) If there are horizontal streaks in the pattern B:...

  • Page 63: Cleaning The Print Head

    Cleaning the Print Head Clean the print head if lines are missing or if horizontal streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. Important •...

  • Page 64: Deep Print Head Cleaning

    Deep Print Head Cleaning If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary.

  • Page 65: Aligning The Print Head

    Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. •...

  • Page 66: Performing Maintenance Functions From Your Computer (Windows)

    Performing Maintenance Functions from Your Computer (Windows) Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) Cleaning the Print Heads Adjusting Print Head Position Automatically Adjusting Print Head Position Manually...

  • Page 67: Opening The Maintenance Tool (Canon Ij Printer Assistant Tool)

    Canon IJ Printer Assistant Tool can be started in the following ways. • Click Maintenance and Preferences icon in the Maintenance tab of the printer driver. • From Windows Start menu, click (All apps, Apps, or All Programs ->) Canon Utilities -> IJ Printer Assistant Tool.
  • Page 68 Managing the Printer Power Reducing the Printer Noise Changing the Printer Operation Mode...

  • Page 69: Cleaning The Print Heads

    Perform print head Cleaning if printing results are not satisfactory or if a specific color fails to print, even though there is enough ink. Cleaning 1. Open Canon IJ Printer Assistant Tool 2. Click Cleaning When the Print Head Cleaning dialog box opens, select the ink group for which Cleaning is to be performed.
  • Page 70 2. Click Deep Cleaning When the Deep Cleaning dialog box opens, select the ink group for which Deep Cleaning is to be performed. Click Initial Check Items to display the items you need to check before performing Deep Cleaning. 3. Perform Deep Cleaning Check that the printer is on and then click Start.

  • Page 71: Adjusting Print Head Position Automatically

    • A pattern will be printed for head alignment. Do not open the top cover while printing is in progress. Print Head Alignment 1. Open Canon IJ Printer Assistant Tool 2. Click Print Head Alignment The Print Head Alignment dialog box appears.

  • Page 72: Adjusting Print Head Position Manually

    • Printing is required for adjusting the position of the print head. Do not open the top cover while printing is in progress; otherwise, printing will stop. Print Head Alignment 1. Open Canon IJ Printer Assistant Tool 2. Check that the printer power is on, and then click Other Settings The Other Settings dialog box opens. Note •...
  • Page 73 8. Check printed pattern In each entry field, enter the number of the pattern with the least prominent streaks or stripes from among the printed patterns. You can also enter numbers into the entry fields automatically by clicking relevant pattern in the preview.
  • Page 74 After completing the entries, click OK. Note • If the patterns are not uniform, select the pattern with the least prominent horizontal stripes. (A) Less prominent horizontal stripes (B) More prominent horizontal stripes • If the patterns are not uniform, select the pattern with the least prominent vertical streaks. (A) Less prominent vertical streaks (B) More prominent vertical streaks 11.

  • Page 75: Canon Ij Printer Assistant Tool Description

    Canon IJ Printer Assistant Tool Description The Canon IJ Printer Assistant Tool allows you to perform printer maintenance or change the settings of the printer. Cleaning Performs print head Cleaning. The print head Cleaning function allows you to clear up clogged print head nozzles.
  • Page 76 Ink Group When you click Cleaning or Deep Cleaning, the Ink Group window is displayed. Selects the ink group that you want to clean the print head for. Click Initial Check Items to display the items that you need to check before you perform Cleaning or Deep Cleaning.
  • Page 77 You must press the ON button (POWER button) on the printer to turn the printer on again after clicking this button. When you use this function, you will not be able to turn the printer on from the Canon IJ Printer Assistant Tool.
  • Page 78 View Printer Information Display the Printer Information dialog box. You can check the total number of sheets used and the serial number for this printer. Initial Check Items (Cleaning / Deep Cleaning) Before running Cleaning or Deep Cleaning, check that the printer power is on. Check the following: •...
  • Page 79 Auto Power Settings dialog box When you click Auto Power, the Auto Power Settings dialog box is displayed. This dialog box allows you to manage the printer power from the Canon IJ Printer Assistant Tool. Auto Power On Selects the auto power-on setting.

  • Page 80: Other Settings Dialog Box

    Important • You can set the quiet mode from the operation panel of the printer, or the Canon IJ Printer Assistant Tool. No matter how you use to set the quiet mode, the mode is applied when you perform operations from the operation panel of the printer or printing from the computer.

  • Page 81: Performing Maintenance Functions From Your Computer (Macos)

    Performing Maintenance Functions from Your Computer (macOS) Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position...

  • Page 82: Opening Remote Ui For Maintenance

    Opening Remote UI for Maintenance You can perform maintenance of printer and change the settings from a Remote UI. The following is the procedure to open a Remote UI. 1. Open System Settings, and select Printers & Scanners 2. Select your model from the printer list, and click Options & Supplies... 3.

  • Page 83: Cleaning The Print Heads

    Cleaning the Print Heads The print head Cleaning and Deep Cleaning functions allow you to clear up clogged print head nozzles. Perform print head Cleaning if printing results are not satisfactory or if a specific color fails to print, even though there is enough ink.
  • Page 84 • Is there ink remaining? 3. Perform Deep Cleaning Click Yes. Print head Deep Cleaning starts. 4. Complete Deep Cleaning Next, the message for Nozzle Check pattern printing is displayed. 5. Check the results To check whether the print quality has improved, click Yes. To cancel the check process, click No. Important •...

  • Page 85: Adjusting Print Head Position

    Adjusting Print Head Position Any error in the print head installation position can cause color and line shifts. Adjusting the print head position improves print results. Print Head Alignment - Auto 1. Select Utilities from Remote UI 2. Click Print Head Alignment - Auto A message appears.

  • Page 86: Cleaning

    Cleaning Cleaning Exterior Surfaces Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning) Cleaning Cassette Pads...

  • Page 87: Cleaning Paper Feed Rollers

    Cleaning Paper Feed Rollers If a paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, perform Roller Cleaning. Cleaning will cause wear on rollers, so perform this only when necessary. You need to prepare: three sheets of A4 or Letter-sized plain paper Check that printer is turned on.
  • Page 88 3. Turn on the power, then clean the paper feed rollers again. If the problem is not resolved after cleaning, contact Canon to request a repair.

  • Page 89: Cleaning Inside The Printer (Bottom Plate Cleaning)

    Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a new piece of paper.
  • Page 90 6. Press the Setup button, use the button to select Maintenance, and press the OK button. LCD and Operation Panel 7. Use button to select Btm Plate Cleaning and press OK button. The paper cleans the inside of the printer as it feeds through the printer. Check the folded parts of the ejected paper.

  • Page 92: Replacing Maintenance Cartridge

    Replacing Maintenance Cartridge In case of cautions or errors concerning the maintenance cartridge, an error message will appear on the LCD to inform you of the error. Take appropriate action as prompted by the message. When Error Occurred Important • If the displayed message indicates that the maintenance cartridge is nearly full, promptly obtain a new •...
  • Page 93 5. Pull out the maintenance cartridge. Hold the upper portion of the maintenance cartridge with your hands so that its bottom does not touch the floor or desk. Important • Be careful not to drop or place the removed maintenance cartridge on a desk or something. Dirt •...
  • Page 94 • Do not put your hands inside the printer, as ink may adhere to your hands. • 6. Insert the new maintenance cartridge straight until it stops. 7. Attach the maintenance cover. Align the tab on the back of the maintenance cover with the hole on the printer and close it. 8.

  • Page 96: Checking Maintenance Cartridge Status On Lcd

    Checking Maintenance Cartridge Status on LCD Check that printer is turned on. 2. Press the Setup button, use the button to select M'ntenance cart info, and press the OK button. LCD and Operation Panel 3. Check the maintenance cartridge status. A symbol appears in the area A if there is any information about the used space of the maintenance cartridge.

  • Page 97: Restrictions

    Restrictions When connecting another device while a device (such as a computer) is already connected to the printer, connect it using the same connection method as the connected device. However, you can use a Wi-Fi connection and Wireless Direct at the same time. For restrictions, see the following.
  • Page 98 To prevent automatic connection to the printer in Wireless Direct mode, change the connection mode after using the printer, or set not to connect automatically in the Wi-Fi settings of the device. For details on changing the settings of your device, see the manual supplied with the device or contact its manufacturer.

  • Page 99: Detect Same Printer Name

    Detect Same Printer Name When the printer is detected during setup, plural printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • For Windows: •...

  • Page 100: Switching Printer's Connection To Network Or Terminal Devices

    Switching Printer's Connection to Network or Terminal Devices Check the following items when connecting a newly added computer to the LAN environment to the printer, changing the connection method from USB to LAN, or changing the wireless LAN (Wi-Fi) connection method.

  • Page 101: Reconfiguration Method Of Wi-Fi Connection

    Refer to Setup Guide to setup. 2. Switching LAN Connection Method If you want to switch to USB connection when the printer is used with a LAN connection, check the following item. For Windows: Refer to Setup Guide to setup. For macOS: Refer to Setup Guide to setup.
  • Page 102 Refer to Setup Guide and redo setup.

  • Page 103: Network Connection Tips (Windows/Macos)

    Network Connection Tips (Windows/macOS) Detect Same Printer Name Switching Printer's Connection to Network or Devices Setting Up IEEE802.1X/EAP (WPA/WPA2/WPA3 Enterprise)

  • Page 104: Setting Up Ieee802.1X/Eap (Wpa/Wpa2/Wpa3 Enterprise)

    Setting Up IEEE802.1X/EAP (WPA/WPA2/WPA3 Enterprise) Overview If you are using a switch/access point (authenticator) with IEEE802.1X/EAP, you can connect this printer to a Wired LAN or Wi-Fi. Note • The information on this page is intended for network administrators. • Ask your network administrator to set it up.

  • Page 105: Select Authentication

    5. Select Authentication. • Login name (up to 96 characters) • The login name to connect to the authentication server. Important • If you select Verify Authentication Server Name, you must set the authentication server • name. • If you select Verify authentication server certificates, you must register the certificate •...

  • Page 106: If You Cannot Connect

    When EAP-TLS is selected: Select Key and certificate settings > Upload key and certificate and upload (register) the client certificate (PKCS #12). Note • If you choose PEAP or EAP-TTLS, you do not need to do this. • 11. Set up Weak encryption restriction. Select Restrict.
  • Page 107 3. If a connection processing problem or encryption-authentication mismatch is detected, Failed to connect to the wireless router is displayed. 4. If you see a message other than the above, follow the instructions.

  • Page 108: Wi-Fi Connection Assistant (Windows)

    Wi-Fi Connection Assistant (Windows) Wi-Fi Connection Assistant Starting Up Wi-Fi Connection Assistant Diagnosing and Repairing Network Settings Performing/Changing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function List of Models Which Does Not Support IPv6 Configuration via USB Connection Important •...

  • Page 109: Wi-Fi Connection Assistant

    Wi-Fi Connection Assistant Wi-Fi Connection Assistant allows you to diagnose or repair the network status, and to perform printer settings on network. Use Wi-Fi Connection Assistant for: • Searching printers on network and performing initial network setup for detected printers •...

  • Page 110: Starting Up Wi-Fi Connection Assistant

    Connection Assistant. Note • In Windows 10, select Start > (All apps > ) > Canon Utilities > Wi-Fi Connection Assistant. • In Windows 7, click Start and select All Programs, Canon Utilities, Wi-Fi Connection Assistant, and then Wi-Fi Connection Assistant.

  • Page 111: Diagnosing And Repairing Network Settings

    Diagnosing and Repairing Network Settings Wi-Fi Connection Assistant diagnoses and repairs computer settings or connection between the computer and printer when a problem (e.g. cannot print from a printer on the network) occurs. Important • Some models do not support diagnosis and repair function. •...

  • Page 112: Performing/Changing Network Settings

    Performing/Changing Network Settings Canon Wi-Fi Connection Assistant Screen Performing Network Settings...

  • Page 113: Canon Wi-Fi Connection Assistant Screen

    Items on Canon Wi-Fi Connection Assistant Screen Menus on Canon Wi-Fi Connection Assistant Screen Items on Canon Wi-Fi Connection Assistant Screen Toolbar Items on Canon Wi-Fi Connection Assistant Screen The screen below appears when you start up Wi-Fi Connection Assistant and select Printer Network Setup.
  • Page 114 Appears after performing network setup and clicking Set to close the window. • Requires Setup • Indicates the printer is required to perform Wi-Fi setup. Performing/Changing Wi-Fi Settings • Not Set • Indicates the printer cannot be used on network, or IPv6 is disabled. Specify an IP address or enable IPv6 on Network Settings..
  • Page 115 Selecting a printer from the printer list displays its current status and what to do next. Menus on Canon Wi-Fi Connection Assistant Screen This section describes menus on Canon Wi-Fi Connection Assistant screen. A: Printer Settings menu Printer Settings Menu...
  • Page 116 D: Help menu Help Menu Items on Canon Wi-Fi Connection Assistant Screen Toolbar This section describes items on Canon Wi-Fi Connection Assistant Screen toolbar. A: Perform wired or Wi-Fi setup. Note • This item has the same function as Network Settings... in the Printer Settings menu.

  • Page 117: Performing Network Settings

    Performing Network Settings Performing/Changing Wired LAN Connection (Ethernet Cable) Settings （Supported models only） Performing/Changing Wi-Fi Settings Assigning Printer Information Important • Some functions may not be available depending on your model and software version.

  • Page 118: Performing/Changing Wired Lan Connection (Ethernet Cable) Settings（Supported Models Only

    Performing/Changing Wired LAN Connection (Ethernet Cable) Settings（Supported models only） Follow the procedure below to perform/change wired LAN settings. Important • These settings are not available if your printer does not have a wired LAN connection. Note • For some models, you can perform network setup for a USB connected printer using Wi-Fi Connection Assistant.
  • Page 119 6. Enter password and click OK. The Network Settings screen appears. 7. Perform/change settings. You can switch the screen between IPv4 and IPv6. Click the tab to switch the protocol. • IPv4 settings • A: Use IPv4 address Always selected. (displayed in a gray out state) B: Get IP address automatically Select this option to use an IP address automatically assigned by a DHCP server.
  • Page 120 A: Use IPv6 address Select when you use the printer with IPv6 environment. B: Use Stateless Address: Select when you use an IP address assigned automatically. Use a router compatible with IPv6. Note • This setting item is not available depending on the printer you are using. C: Use Manual Address: Select this option if no DHCP server functionality is available in your setup where you use the printer, or you want to use a fixed IP address.

  • Page 121: Performing/Changing Wi-Fi Settings

    Performing/Changing Wi-Fi Settings Follow the procedure below to perform/change Wi-Fi settings. Important • Enable Easy wireless connect (Cableless setup) before performing printer setup. (Not required if you change the IP address.) For details, search for "NR049" on your printer's online manual and see the page shown.
  • Page 122 Select Wi-Fi and click OK. 6. Enter password and click OK. The Network Settings screen appears. 7. Perform/change settings. You can switch the screen between IPv4 and IPv6. Click the tab to switch the protocol. • IPv4/IPv6 settings • A: Network Type: Select the Wi-Fi mode.
  • Page 123 The network name (SSID) for Wireless Direct appears while in Wireless Direct. C: Search... The Detected Wireless Routers screen is displayed to select a wireless router to connect to. For a wireless router already connected to the computer, Available is displayed on Communication Status.
  • Page 124 Enter the IP address, subnet mask, and default gateway. • IPv6 settings • Note • If you select a USB connected printer on step 4, you cannot perform IPv6 settings depending • on the printer you are using. For details, see List of Models Which Does Not Support IPv6 Configuration via USB Connection.
  • Page 125 D: Use DHCPv6: Select when you obtain an IP address using DHCPv6. Note • This setting item is not available depending on the printer you are using. 8. Click Set.

  • Page 126: Assigning Printer Information

    Assigning Printer Information Follow the procedure below to assign/change printer location name or device name. The names appear on Device Name: and Location: on the Canon Wi-Fi Connection Assistant screen. Note • If USB is selected from the pulldown menu on the toolbar, this setting item is not available.

  • Page 127: List Of Models Which Does Not Support Diagnosis And Repair Function

    List of Models Which Does Not Support Diagnosis and Repair Function The following models does not support "Diagnose and Repair" function of Wi-Fi Connection Assistant. • G4000 series • PRO-500 series • PRO-1000 series • MB2100 series • MB2700 series •...

  • Page 128: List Of Models Which Does Not Support Ipv6 Configuration Via Usb Connection

    List of Models Which Does Not Support IPv6 Configuration via USB Connection For the following models, you can perform settings only for IPv4 using Wi-Fi Connection Assistant. (You cannot perform settings for IPv6.) • iB4100 series • MG3000 series • E470 series •...
  • Page 129 • TR9530 series • TS3300 series • E3300 series...

  • Page 130: Wi-Fi Connection Assistant (Macos)

    Wi-Fi Connection Assistant (macOS) Wi-Fi Connection Assistant Starting Up Wi-Fi Connection Assistant Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function Important • Some functions may not be available depending on your model and software version.

  • Page 131: Wi-Fi Connection Assistant

    Wi-Fi Connection Assistant If anything is wrong with connection, Wi-Fi Connection Assistant diagnoses the settings of the printer and those of computer on which it is installed. In addition, Wi-Fi Connection Assistant restores the status of the printer and computer. Important •...

  • Page 132: Starting Up Wi-Fi Connection Assistant

    Starting Up Wi-Fi Connection Assistant Start up Launchpad, select Canon Utilities, and then select Wi-Fi Connection Assistant. When you start up Wi-Fi Connection Assistant, the screen below appears. Enter the password specified for your computer and select Install Helper. Wi-Fi Connection Assistant starts diagnosis and repair of network.

  • Page 133: Diagnosing And Repairing Network Settings

    Diagnosing and Repairing Network Settings Wi-Fi Connection Assistant diagnoses and repairs computer settings or connection between the computer and printer when a problem (e.g. cannot print from a printer on the network) occurs. Important • Some models do not support diagnosis and repair function. •...

  • Page 134: List Of Models Which Does Not Support Diagnosis And Repair Function

    List of Models Which Does Not Support Diagnosis and Repair Function The following models does not support "Diagnose and Repair" function of Wi-Fi Connection Assistant. • G4000 series • PRO-500 series • PRO-1000 series • MB2100 series • MB2700 series •...

  • Page 135: Overview

    Overview Safety Safety Precautions Regulatory Information WEEE Handling Precautions Canceling Print Jobs Legal Restrictions on Printing Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers, Letters, and Symbols...

  • Page 136: Safety

    Safety Safety Precautions Regulatory Information WEEE...

  • Page 137: Safety Precautions

    Safety Precautions Safety Precautions • This manual contains important notices and safety precautions about your printer. • Do not use the printer in ways other than described in the accompanying manuals, as this may result in fire, electric shock or other unexpected accidents. Safety standard marks and declarations are only valid for the supported voltages and frequencies in the applicable countries or regions.
  • Page 138 Do not drink ink. If ink is accidentally licked or swallowed, rinse out your mouth or drink one or two glasses of water and obtain medical advice immediately. If ink gets into your eyes, flush them with water right away, and obtain medical advice immediately.
  • Page 139 General Notices Choosing a Location Refer to "Specifications" in the Online manual for details on operating environment. • Do not install the printer in a location that is unstable or subject to excessive vibration. • Do not install the printer in locations that get very hot (direct sunlight, or close to a heating source), very humid or dusty locations, or outdoors.

  • Page 140: Regulatory Information

    FCC radio frequency (RF) Exposure Guidelines as this equipment has very low levels of RF energy. But it is desirable that it should be installed and operated keeping the radiator at least 20cm or more away from person's body. Canon U.S.A., Inc. One Canon Park Melville, New York 11747...
  • Page 141 Interference Do not use the printer around medical equipment or other electronic devices. Signals from the printer may interfere with the correct operation of these devices.

  • Page 142: Weee

    EEE. Your cooperation in the correct disposal of this product will contribute to the effective usage of natural resources. For more information about the recycling of this product, please contact your local city office, waste authority, approved scheme or your household waste disposal service or visit www.canon- europe.com/sustainability/approach/.
  • Page 143 Nutzung natürlicher Ressourcen bei. Um weitere Informationen über die Wiederverwertung dieses Produkts zu erhalten, wenden Sie sich an Ihre Stadtverwaltung, den öffentlich-rechtlichen Entsorgungsträger, eine autorisierte Stelle für die Entsorgung von Elektro- und Elektronik-Altgeräten oder Ihr örtliches Entsorgungsunternehmen oder besuchen Sie www.canon-europe.com/weee, oder www.canon-europe.com/battery. Zusatzinformationen für Deutschland: Dieses Produkt kann durch Rückgabe an den Händler unter den in der Verordnung des Elektro- und...
  • Page 144 Voor verdere informatie over recycling van dit product kunt u contact opnemen met uw plaatselijke gemeente, afvaldienst, officiële dienst voor klein chemisch afval of afvalstortplaats, of kunt u terecht op www.canon- europe.com/weee, of www.canon-europe.com/battery.
  • Page 145 Si desea más información sobre el reciclado de este producto, póngase en contacto con su municipio, el servicio o el organismo encargado de la gestión de residuos domésticos o visite www.canon-europe.com/ weee, o www.canon-europe.com/battery.
  • Page 146 Solo per Unione Europea e SEE (Norvegia, Islanda e Liechtenstein) Questi simboli indicano che il prodotto non può essere smaltito con i rifiuti domestici, ai sensi della Direttiva RAEE (2012/19/UE), della Direttiva sulle Batterie (2006/66/CE) e/o delle leggi nazionali che attuano tali Direttive.
  • Page 147 Når du foretager korrekt bortskaffelse af produktet, bidrager du til effektiv brug af naturressourcerne. Kontakt din kommune, den lokale affaldsmyndighed, det lokale affaldsanlæg, eller besøg www.canon-europe.com/weee, eller www.canon-europe.com/battery for at få flere oplysninger om genbrug af dette produkt.
  • Page 148 Sähkö- ja elektroniikkalaiteromun virheellinen käsittely voi vahingoittaa ympäristöä ja ihmisten terveyttä, koska laitteet saattavat sisältää ympäristölle ja terveydelle haitallisia aineita. Tuotteen asianmukainen hävittäminen säästää myös luonnonvaroja. Jos haluat lisätietoja tämän tuotteen kierrätyksestä, ota yhteys kunnan jätehuoltoviranomaisiin tai käyttämääsi jätehuoltoyhtiöön tai käy osoitteessa www.canon- europe.com/weee, tai www.canon-europe.com/battery.
  • Page 149 Om du vill ha mer information om var du kan lämna in den här produkten, kontakta ditt lokala kommunkontor, berörd myndighet eller företag för avfallshantering eller se www.canon-europe.com/weee, eller www.canon- europe.com/battery.
  • Page 150 Państwa współpraca w zakresie właściwej utylizacji tego produktu przyczyni się do efektywnego wykorzystania zasobów naturalnych. W celu uzyskania informacji o sposobie recyklingu tego produktu prosimy o kontakt z właściwym urzędem miejskim lub zakładem gospodarki komunalnej bądź zapraszamy na stronę www.canon-europe.com/weee, lub www.canon-europe.com/battery.
  • Page 151 Täiendava teabe saamiseks elektri- ja elektroonikaseadmetest tekkinud jäätmete ning patarei- ja akujäätmete tagastamise ja ümbertöötlemise kohta võtke ühendust kohaliku omavalitsusega, asjakohase valitsusasutusega, asjakohase tootjavastutusorganisatsiooniga või olmejäätmete käitlejaga. Lisateavet leitate ka Interneti- leheküljelt www.canon-europe.com/weee või www.canon-europe.com/battery.
  • Page 152 įranga. Bendradarbiaudami ir teisingai utilizuodami šiuos gaminius, jūs padėsite efektyviai naudoti gamtinius išteklius. Daugiau informacijos apie gaminio perdirbimą jums gali suteikti vietinis biuras, atliekų tvarkymo bendrovė, sertifikuoti organai ar buitinių atliekų surinkimo įmonės. Taip pat siūloma apsilankyti interneto svetainėje www.canon- europe.com/weee, arba www.canon-europe.com/battery.
  • Page 153 Za več informacij o ponovni uporabi tega izdelka se obrnite na lokalen mestni urad, pristojno službo za odpadke, predstavnika pooblaščenega programa za obdelavo odpadkov ali na lokalno komunalo. Lahko pa tudi obiščete našo spletno stran www.canon-europe.com/weee, ali www.canon- europe.com/battery.
  • Page 154 Vaša suradnja u pravilnom zbrinjavanju ovog proizvoda pridonijet će djelotvornom iskorištavanju prirodnih resursa. Dodatne informacije o recikliranju ovog proizvoda zatražite od svog lokalnog gradskog ureda, službe za zbrinjavanje otpada, odobrenog programa ili komunalne službe za uklanjanje otpada ili pak na stranicama www.canon-europe.com/weee ili www.canon-europe.com/battery.
  • Page 155 EEE. Vaša saradnja na ispravnom odlaganju ovog proizvoda će doprineti efikasnom korišćenju prirodnih resursa. Više informacija o tome kako možete da reciklirate ovaj proizvod potražite od lokalnih gradskih vlasti, komunalne službe, odobrenog plana reciklaže ili servisa za odlaganje kućnog otpada, ili posetite stranicu www.canon-europe.com/weee, ili www.canon-europe.com/battery.

  • Page 156: Handling Precautions

    Handling Precautions Canceling Print Jobs Legal Restrictions on Printing Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High...

  • Page 157: Legal Restrictions On Printing

    Legal Restrictions on Printing Printing or modifying printed copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative. • Paper money • • Money orders • • Certificates of deposit •...

  • Page 158: Printer Handling Precautions

    Printer Handling Precautions Do not place any object on the top cover! Do not place any object on the top cover. It will fall into the rear tray when the top cover is opened and cause the printer to malfunction. Also, place the printer where objects will not fall on it.

  • Page 159: Transporting Your Printer

    Transporting Your Printer When relocating the printer for changing your living place, make sure of the following. Important • You cannot take ink out of ink tanks. • • Check if the tank cap is completely inserted. If the ink tank cover is not completely closed, insert the •...
  • Page 160 4. Check that ON lamp is off and unplug power cord. Important • Do not unplug the printer while the ON lamp is lit or flashing, as it may cause malfunction or • damage to the printer, making the printer unable to print. 5.

  • Page 162: When Repairing, Lending, Or Disposing Of The Printer

    When Repairing, Lending, or Disposing of the Printer If you have entered personal data, passwords and/or other security settings on the printer, such information may be stored in the printer. To keep your personal information safe, please be sure to reset all printer settings when sending the printer for repair, lending or transferring the printer to another person, or disposing of the printer.

  • Page 163: Keeping Print Quality High

    Keeping Print Quality High The key to printing with the optimal printing quality is to prevent the print head from drying or clogging. Always observe the following rules for optimal printing quality. Note • Depending on the type of paper, ink may blur if you trace the printed area with a highlight pen or •...

  • Page 164: Main Components And Their Use

    Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers, Letters, and Symbols...

  • Page 165: Main Components

    Main Components Front View Rear View Inside View Operation Panel...

  • Page 166: Front View

    Front View A: Paper Support Extend to load paper in the rear tray. B: Rear Tray Cover Open to load paper in the rear tray. C: Rear Tray Two or more sheets of the same size and type of paper can be loaded at the same time, and fed automatically one sheet at a time.

  • Page 167: Rear View

    Rear View A: USB Port Plug in the USB cable to connect the printer with a computer. B: Wired LAN Connector Plug in the LAN cable to connect the printer to a LAN. C: Power Cord Connector Plug in the supplied power cord. D: Rear Cover Detach when removing jammed paper.

  • Page 168: Inside View

    Inside View A: Top Cover Open to refill ink tanks and to remove jammed paper. B: Ink Tank Covers Open to refill ink tanks. C: Tank Caps Open to refill ink tanks. D: Ink Tanks The black ink tank is on the left, and the color ink tanks (cyan, magenta, and yellow) are on the right. If any ink levels are low, refill the low tanks.
  • Page 169 Repairing Your Printer I: Print Head Holder The print head is pre-installed.

  • Page 170: Operation Panel

    Operation Panel A: ON button Turns the power on or off. Turning the Printer On and Off B: ON lamp Lights after flashing when the power is turned on. C: LCD (Liquid Crystal Display) Displays messages, menu items, and the operational status. D: Stop button Cancels operation when printing is in progress or when selecting a menu item.

  • Page 171: Power Supply

    Power Supply Turning the Printer On and Off...

  • Page 172: Turning The Printer On And Off

    Turning the Printer On and Off Checking that Power Is On Turning on the printer Turning off the printer Checking that Power Is On The ON lamp is lit when the printer is turned on. Even if the LCD is off, if the ON lamp is lit, the printer is on. Note •...

  • Page 173: Turning Off The Printer

    ECO settings From the computer For Windows: Managing the Printer Power For macOS: Managing the Printer Power Turning off the printer 1. Press the ON button to turn the printer off. 2. Confirm that the ON lamp is off. Important •...

  • Page 174: Lcd And Operation Panel

    LCD and Operation Panel The standby screen appears when the printer is turned on. When the Setup button is pressed, the display switches to setup menu screen. Setup In a menu or settings screen, use the button to select an item or option, and then press the OK button to proceed with the procedure.
  • Page 175 Note • When Wi-Fi, wired LAN, or both are disabled, the • icon, icon, or both are not displayed.

  • Page 176: Entering Numbers, Letters, And Symbols

    Entering Numbers, Letters, and Symbols The buttons on the operation panel allow you to enter (or change) characters, numbers, or symbols when setting up the network or making other settings. Switching the Input Mode The current input mode appears at the upper right corner of the LCD. Pressing the Setup button on the operation panel toggles through the input modes in the order lowercase >...

  • Page 177: Changing Settings

    Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (macOS) Changing Settings from Operation Panel...

  • Page 178: Changing Printer Settings From Your Computer (Windows)

    Changing Printer Settings from Your Computer (Windows) Changing the Print Options Managing the Printer Power Changing the Printer Operation Mode...

  • Page 179: Changing The Print Options

    Changing the Print Options You can change the detailed printer driver settings for print data that is sent from an application software. Check this check box if part of the image data is cut off, the paper source during printing differs from the driver settings, or printing fails.

  • Page 180: Managing The Printer Power

    Managing the Printer Power This function allows you to manage the printer power from the Canon IJ Printer Assistant Tool. Power Off The Power Off function turns off the printer. When you use this function, you will not be able to turn the printer on from the Canon IJ Printer Assistant Tool.
  • Page 181 Note • When the printer is turned off, the Canon IJ Status Monitor message varies depending on the Auto Power On setting. When the setting is Enable, "Printer is standing by" is displayed. When the setting is Disable,...

  • Page 182: Changing The Printer Operation Mode

    Other Settings in Canon IJ Printer Assistant Tool For functions related to print settings, go to Custom Settings in the Maintenance Tab. For other settings, go to Other Settings in Canon IJ Printer Assistant Tool. Custom Settings in the Maintenance Tab 1.
  • Page 183 4. Apply the settings Click OK and when the confirmation message appears, click OK. The printer operates with the modified settings hereafter.

  • Page 184: Changing Printer Settings From Your Computer (Macos)

    Changing Printer Settings from Your Computer (macOS) Managing the Printer Power Changing the Printer Operation Mode...

  • Page 185: Managing The Printer Power

    Managing the Printer Power Printer power supply is operated from Remote UI. Power control settings Power control settings allow you to set Auto power off and Auto power on. Auto power off is the function wherein the printer automatically turns itself off, when data is not sent or the printer remains inactive for a certain period.

  • Page 186: Changing The Printer Operation Mode

    Changing the Printer Operation Mode If necessary, switch between various modes of printer operation. 1. Check whether the printer is on and select Printer settings from Remote UI 2. If necessary, complete the following settings: Print settings - Prevent paper abrasion The printer can increase the gap between the print head and the paper during high-density printing to prevent paper abrasion.

  • Page 187: Changing Settings From Operation Panel

    Changing Settings from Operation Panel Changing Settings from Operation Panel Setting Items on Operation Panel Print settings LAN settings Other prt. settings Language selection Firmware update Admin pwd. settings Reset setting Feed settings Ink level monitor ECO settings Quiet setting System information Checking the Total Number of Uses of Printer...

  • Page 188: Changing Settings From Operation Panel

    Changing Settings from Operation Panel This section describes the procedure to change the settings, taking the steps to specify prevent abrasion as an example. Note • The • (asterisk) on the LCD indicates the current setting. Check that printer is turned on. 2.

  • Page 189: Setting Items On Operation Panel

    Setting Items on Operation Panel Note • The administrator password may be required to change the settings of some setting items. • Items for Printer Other prt. settings Language selection ECO settings Quiet setting Items for Paper/Printing Print settings Feed settings Items for Maintenance/Management LAN settings Firmware update...

  • Page 190: Print Settings

    Print settings Select this menu from Printer settings in Setup menu. • Prevent abrasion • Use this setting only if the print surface becomes smudged. Important • Be sure to set this back to OFF after printing since it may result in lower printing speed or lower •...

  • Page 191: Lan Settings

    LAN settings Select this menu from Printer settings in Setup menu. Important • The administrator password may be required to change the settings. • Wi-Fi Wireless Direct Wired LAN Print LAN details Wi-Fi • Wi-Fi enab./disable • Enables or disables Wi-Fi. •...

  • Page 192: Wireless Direct

    Wireless Direct • Switch WL Direct • Enables/disables Wireless Direct. • Change name (SSID) • Changes the identifier (SSID/the printer's name displayed on a Wi-Fi Direct compatible device) for Wireless Direct. • Change password • Changes the password for Wireless Direct. •...

  • Page 193: Manual Setup

    Manual setup • Set printer name • Specifies the printer name. You can use up to 15 characters for the name. Note • You cannot use the same printer name as that already used for other LAN connected devices. • •...
  • Page 194 • LLMNR • Enables/disables LLMNR (Link-Local Multicast Name Resolution). Selecting Enable allows the printer to detect printer's IP address from the printer name without a DNS server. • IPP settings • Selecting Enable allows you to print via the network with the IPP protocol. •...

  • Page 195: Other Prt. Settings

    Other prt. settings Select this menu from Printer settings in Setup menu. Important • The administrator password may be required to change the settings. • • Date/time setting • Sets the current date and time. • Date display format • Selects the date display format.
  • Page 196 Note When any of the inks reached the lower limit line, printing is disabled. • Fixed print quality • Specifies print quality when printing on plain paper. • Scrn. lock settings • Lock the screen to prevent the panel operation by someone other than the administrator. •...

  • Page 197: Language Selection

    Language selection Select this menu from Printer settings in Setup menu. Changes the language for LCD messages and menus. Important • The administrator password may be required to change the settings. • Japanese / English / German / French / Italian / Spanish / Portuguese / Dutch / Danish / Norwegian / Swedish / Finnish / Russian / Ukrainian / Polish / Czech / Slovene / Hungarian / Slovak / Croatian / Romanian / Bulgarian / Turkish / Greek / Estonian / Latvian / Lithuanian / Simplified Chinese / Korean / Traditional Chinese / Indonesian / Vietnamese...

  • Page 198: Firmware Update

    Firmware update Select this menu from Printer settings in Setup menu. You can update the firmware of the printer, check the firmware version, or perform settings of a notification screen, a DNS server and a proxy server. Important • The administrator password may be required to change the settings. •...

  • Page 199: Admin Pwd. Settings

    Admin pwd. settings The administrator password can be set or canceled. Important • The administrator password of the printer is set by default. • Default Administrator Password • The administrator password may be required to change the settings. • Check that printer is turned on. 2.
  • Page 200 9. Press the OK button. 10. Enter the administrator password again. The administrator password is available.

  • Page 201: Reset Setting

    Reset setting Select this menu from Printer settings in Setup menu. You can set the settings back to the default. Important • The administrator password may be required to change the settings. • • Web service setup • Sets the Web service settings back to the default. •...

  • Page 202: Feed Settings

    Feed settings Select this menu from Setup menu. Note • By registering the paper size and the media type, the message can be displayed before printing starts • when the paper size or the media type of the loaded paper differs from the paper settings. For details: Paper Settings •...

  • Page 203: Ink Level Monitor

    Ink level monitor Select this menu from Setup menu. Important • The administrator password may be required to change the settings. • • Reset ink lev. count • Resets the remaining ink count. If you select Yes, you can reset the remaining ink count of all the ink tanks at once. If you select No, you can specify the ink color and reset the remaining ink count in any ink tank.

  • Page 204: Eco Settings

    ECO settings This setting allows you to turn on/off the printer automatically to save electricity. Important • The administrator password may be required to change the settings. • Turning off Printer Automatically Turning on Printer Automatically Turning off Printer Automatically You can enable the printer to turn off automatically when no operation is made or no printing data is sent to the printer for a specified period of time.
  • Page 205 6. Select ON and then press the OK button.

  • Page 206: Quiet Setting

    Quiet setting Enables this function on the printer if you want to reduce the operating noise, such as when printing at night. Important • The administrator password may be required to change the settings. • Follow the procedure below to perform setting. Check that printer is turned on.

  • Page 207: System Information

    System information Select this menu from Setup menu. • Current version • Displays the current firmware version. • Printer name • Displays the printer name currently specified. • Serial number • Displays the printer serial number. • Printed sheet count •...

  • Page 208: Checking The Total Number Of Uses Of Printer

    Checking the Total Number of Uses of Printer The total number of uses of printer can be printed and checked. Check that printer is turned on. Load A4 or Letter-sized plain paper. 3. Press the Setup button. The Setup menu screen is displayed. 4.

  • Page 209: Specifications

    Specifications General Specifications Interface USB Port: Hi-Speed USB * Network Port: Wired LAN: 100BASE-TX / 10BASE-T Wi-Fi: IEEE802.11n / IEEE802.11g / IEEE802.11b / IEEE802.11a / IEEE802.11ac * A computer that complies with Hi-Speed USB standard is required. Since the Hi-Speed USB interface is fully upwardly compatible with USB 1.1, it can be used at USB 1.1.

  • Page 210: Network Specifications

    * With the Print Head installed. Network Specifications Communication protocol SNMP, HTTP, TCP/IP (IPv4/IPv6) Wired LAN Supported Standards: IEEE802.3u (100BASE-TX) / IEEE802.3 (10BASE-T) Transfer speed: 10 Mbps/100 Mbps (auto switching) Security: IEEE802.1X (EAP-TLS/EAP-TTLS/PEAP) Wi-Fi Supported Standards: IEEE802.11n / IEEE802.11g / IEEE802.11b / IEEE802.11a / IEEE802.11ac Frequency bandwidth: 2.4 GHz / 5 GHz * Channel:...
  • Page 211 Big Sur 11.7.6 - macOS Sonoma 14 Other Supported OS iOS/iPadOS, Android, Chrome OS Some functions may not be available with the supported OS. Refer to the Canon web site for details. Information in this manual is subject to change without notice.

  • Page 212: Information About Paper

    Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area...

  • Page 213: Supported Media Types

    • details on page sizes and media types, access the Canon website. • Genuine Canon paper is not available in some countries or regions. Note that in the United States, • Canon paper is not sold by model number. Instead, purchase paper by name.

  • Page 214: Page Sizes

    • Double sided Matte Paper <MP-101D> • Paper other than genuine Canon paper • Plain Paper (including recycled paper) • • Envelopes • Paper Load Limit Paper Settings on the Printer Driver and the Printer (Media Type) (Windows) Page Sizes You can use the following page sizes.

  • Page 215: Paper Weight

    • Nagagata 3 • • Nagagata 4 • • Yougata 4 • • Yougata 6 • • Envelope C5 • • Envelope Monarch • Special sizes • Minimum size: 3.50 x 5.00 in. (89.0 x 127.0 mm) • • Maximum size: 8.50 x 47.24 in. (216.0 x 1200.0 mm) * •...

  • Page 216: Paper Load Limit

    • Page sizes and media types differ depending on the country or region where the paper is sold. For • details on page sizes and media types, access the Canon website. Paper Load Limits of Rear Tray and Cassette Genuine Canon Paper Paper for printing documents: Media Name <Model No.>...
  • Page 217 Paper other than Genuine Canon Paper Common Name Rear Tray Cassette Plain Paper (including recycled paper)*1 Approx. 100 sheets (Legal, Approx. 250 sheets B-Oficio, M-Oficio, Foolscap, Legal(India): 10 sheets) Envelopes 10 envelopes *1 Normal feeding at maximum capacity may not be possible with some types of paper, or under very high or low temperature or humidity.

  • Page 218: Unsupported Media Types

    Unsupported Media Types Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction. • Folded, curled, or wrinkled paper • • Damp paper • • Paper with unstraightened edges like manualy cut paper •...

  • Page 219: Handling Paper

    Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print •...

  • Page 220: Economy Mode

    • Measurement conditions • ◦ Measurement images: ◦ Color printing: A4 color document ISO/IEC24712 ◦ Measurement method: ◦ Canon original ◦ Paper type: ◦ Plain paper ◦ Print driver setting: ◦ Setting to the default for plain paper (setting Quality to Economy).

  • Page 221: Printing

    Printing Printing from Computer Printing from Smartphone/Tablet Paper Settings Using Cloud Service...

  • Page 222: Printing From Computer

    Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (macOS AirPrint) Printing Using Canon Application Software Printing from Chromebook...

  • Page 223: Printing From Application Software (Windows Printer Driver)

    Printing from Application Software (Windows Printer Driver) Basic Printing Setup Basic Main Controls (Basic Settings Tab) Set Media Type, Quality, etc. (Media/Quality Tab) Set the Layout of Printed Documents (Page Setup Tab) Overview of the Printer Driver Updating the Driver...

  • Page 224: Basic Printing Setup

    Basic Printing Setup In the Basic Settings tab, you can print in various ways according to your purpose. Check that printer is turned on 2. Open printer driver's setup screen 3. Select Profile (A) Select the print settings according to your purpose in Profiles on the Basic Settings tab. If you select a print setting, Paper Size and Media Type will change automatically.
  • Page 225 Note • For details about the paper information to be registered to the printer driver and on the printer, see the following: Paper Settings on the Printer Driver and the Printer (Media Type) Paper Settings on the Printer Driver and the Printer (Paper Size)

  • Page 226: Main Controls (Basic Settings Tab)

    Main Controls (Basic Settings Tab) Basic Settings Tab Description Paper Settings on the Printer Driver and the Printer (Media Type) Paper Settings on the Printer Driver and the Printer (Paper Size)

  • Page 227: Basic Settings Tab Description

    Basic Settings Tab Description The Basic Settings tab is for registering commonly used print settings. When you select a registered setting, the printer automatically switches to the preset items. • Profiles • Settings Preview • Preview before printing • Always print with current settings •...
  • Page 228 You can also change a printing profile and register it under a new name. You can delete the registered printing profile. Standard These are the factory settings. If Page Size, Orientation, and Copies were set from the application software, those settings have priority.
  • Page 229 Always print with current settings Prints documents with the current settings starting from the next print execution. When you select this function and then close the printer driver setup window, the information that you set on the Basic Settings, Media/Quality, and Page Setup tabs are saved and printing with the same settings is possible starting from the next print execution.
  • Page 230 Automatically Select Based on the paper settings in the printer driver and the paper information registered on the printer, the printer automatically determines the paper source and feeds paper. Rear Tray Paper is always supplied from the rear tray. Cassette Paper is always supplied from the cassette.
  • Page 231 Page Layout Selects the size of the document you want to print and the type of printing. 1 on 1 to 16 on 1 Multiple pages of document can be printed on one sheet of paper. To change the page order, click Preferences..In the Page Layout Printing dialog box that appears, specify Page Order.
  • Page 232 Defaults Restores all the settings you have changed to their default values. Click this button to return all settings on the Basic Settings, Media/Quality, and Page Setup tabs to their default values (factory settings). Add to Profiles dialog box This dialog box allows you to save the information that you set on the Basic Settings, Media/Quality, and Page Setup tabs and add the information to the Profiles list on the Basic Settings tab.
  • Page 233 Custom Paper Size dialog box This dialog box allows you to specify the size (width and height) of the custom paper. Units Select the unit for entering a user-defined paper size. Paper Size Specifies the Width and the Height of the custom paper. Measurement is shown according to the units specified in Units.
  • Page 234 Note • If some of the pages have not been printed well, specify the pages that do not need to be printed by clicking them in the settings preview of the Page Setup tab. Only the pages shown on the screen will be printed this time.

  • Page 235: Paper Settings On The Printer Driver And The Printer (Media Type)

    Media Type in the printer driver the printer Canon Red Label Superior <WOP111> Plain Paper Plain paper Canon Océ Office Colour Paper <SAT213> Plain Paper Plain paper High Resolution Paper <HR-101N> High Resolution Paper High Res Canon genuine papers (Photo Printing) Paper information reg- Media name <Model No.>...

  • Page 236: Commercially Available Papers

    Plain Paper (including recycled paper) Plain Paper Plain paper Hammermill Premium Color Copy Cover 58 lb Thick Paper Others (216 g /m2) Mondi Canon Top Colour Zero 67 lb (250 Thick Paper Others g /m2) Envelopes Envelope Envelope Window envelope...

  • Page 237: Paper Settings On The Printer Driver And The Printer (Paper Size)

    Paper Settings on the Printer Driver and the Printer (Paper Size) When you use this printer, selecting a paper size that matches the print purpose will help you achieve the best print results. You can use the following paper sizes on this printer. Printer Paper Size in the printer driver Paper information registered on the printer Letter 8.5"x11"...
  • Page 238 Nagagata 4 3.54"x8.07" Nagagata 4 Yougata 4 4.13"x9.25" Yougata 4 Yougata 6 3.86"x7.48" Yougata 6 Envelope C5 Envelope C5 Envelope Monarch 3.88"x7.5" 98.4x190.5mm Env Monarch Custom Size Others...

  • Page 239: Printing On Postcards

    Printing on Postcards Load postcard on the printer 2. Open the printer driver setup window 3. Select commonly used settings Display the Basic Settings tab, and for Profiles, select Standard. 4. Select the paper size For Printer Paper Size, select Hagaki 100x148mm or Hagaki 2 200x148mm. Important •...

  • Page 240: Setting Up Envelope Printing

    To hide the guide messages, check the Do not show this message again check box. To show the guide again, click the View Printer Status button on the Maintenance tab, and start the Canon IJ Status Monitor. Then click Envelope Printing from Display Guide Message of the Option menu to enable the setting.

  • Page 241: Registering A Frequently Used Printing Profile

    Registering a Frequently Used Printing Profile You can register the frequently used printing profile to Profiles on the Basic Settings tab. Unnecessary printing profiles can be deleted at any time. Registering a Printing Profile 1. Open the printer driver setup window 2.
  • Page 242 4. Save the settings Enter a name for the print settings to register in the Name field. If necessary, click Options..., set the items, and then click OK. In the Add to Profiles dialog box, click OK to save the print settings and return to the Basic Settings tab.

  • Page 243: Set Media Type, Quality, Etc. (Media/Quality Tab)

    Set Media Type, Quality, etc. (Media/Quality Tab) Media/Quality Tab Description Adjust Colors Specifying Color Correction Optimal Photo Printing of Image Data Adjusting Colors with the Printer Driver Printing with ICC Profiles...

  • Page 244: Media/Quality Tab Description

    Media/Quality Tab Description The Media/Quality tab allows you to create a basic print setup in accordance with the media type. You can also adjust the print quality and color tones. • Settings Preview • Media Type • Paper Source • Quality •...
  • Page 245 Automatically Select Based on the paper settings in the printer driver and the paper information registered on the printer, the printer automatically determines the paper source and feeds paper. Rear Tray Paper is always supplied from the rear tray. Cassette Paper is always supplied from the cassette.

  • Page 246: Color Adjustment Tab

    Grayscale Printing This function converts the data to monochrome data when printing your document. Check this check box to print a color document in monochrome. Preview before printing Shows what the print result will look like before you actually print the data. Check this check box to display a preview before printing.
  • Page 247 Allows you to select Driver Matching, ICM, or None to match the purpose of the print operation. Driver Matching With Canon Digital Photo Color, you can print sRGB data with color tints that most people prefer. Adjusts the colors by using an ICC profile when printing.

  • Page 248: Set The Layout Of Printed Documents (Page Setup Tab)

    Set the Layout of Printed Documents (Page Setup Tab) Page Setup Tab Description Setting the Number of Copies and Printing Order...

  • Page 249: Page Setup Tab Description

    Page Setup Tab Description The Page Setup tab allows you to determine how a document is to be arranged on the paper. Also, this tab allows you to set the number of copies and the order of printing. If the application which created the document has a similar function, set them with the application.
  • Page 250 Page Size Selects a page size. Ensure that you select the same page size as you selected within the application. If you select Custom..., the Custom Paper Size dialog box opens and allows you to specify any vertical and horizontal dimensions for the paper size. Printer Paper Size Selects the size of paper actually loaded into the printer.
  • Page 251 To rotate the document 90 degrees to the left when printing, select the Rotate 90 degrees left when orientation is [Landscape] check box. Rotate 180 degrees Prints the document by rotating it 180 degrees against the paper feed direction. The width of print area and the amount of extension that are configured in other application software will be reversed vertically and horizontally.
  • Page 252 Print Options... Opens the Print Options dialog box. Changes detailed printer driver settings for print data that is sent from applications. Stamp... Opens the Stamp dialog box. The Stamp function allows you to print a stamp text or a bitmap over or behind document data. It also allows you to print date, time and user name.
  • Page 253 Print "Cut/Paste" in margins Specifies whether to print the words "Cut" and "Paste" in the margins. These words serve as guidelines for pasting together the pages into a poster. Check this check box to print the words. Note • Depending on the environment of the printer driver you are using, this function may not be available.

  • Page 254: Print Options Dialog Box

    In this case, check this function. Important • When this function is enabled, normally the paper feeding method cannot be changed from the Canon IJ Preview. Ungroup Papers Sets the display method of Media Type, Page Size, and Printer Paper Size.
  • Page 255 Do not allow application software to compress print data Compression of the application software print data is prohibited. If the print result has missing image data or unintended colors, selecting this check box may improve the condition. Important • Uncheck this check box under normal circumstances. Print after creating print data by page The print data is created in page units, and printing starts after the processing of one page of print data is complete.

  • Page 256: Stamp Tab

    The Stamp dialog box allows you to print a stamp over or behind the document pages. In addition to the pre-registered ones, you can register and use your original stamp. Stamp Stamp printing is a function that prints a stamp over a document. Check this check box and select a title from the list to print a stamp.
  • Page 257 For Date/Time/User Name, the creation date/time and user name of the printed object are displayed in Stamp Text. TrueType Font Selects the font for the stamp text string. Style Selects the font style for the stamp text string. Size Selects the font size for the stamp text string. Outline Selects a frame that encloses the stamp text string.
  • Page 258 Rotation Specifies the angle of rotation for the stamp. The angle can be set by entering the number of degrees. Negative values rotate the stamp clockwise. Note • Rotation is enabled only when Text or Date/Time/User Name is selected for Stamp Type on the Stamp tab.

  • Page 259: Setting The Number Of Copies And Printing Order

    Setting the Number of Copies and Printing Order You can also set the number of copies on the Basic Settings tab. 1. Open the printer driver setup window 2. Specify the number of copies to be printed For Copies on the Page Setup tab, specify the number of copies to be printed. 3.
  • Page 260 Important • When the application software that you used to create the document has the same function, specify the settings on the printer driver. However, if the print results are not acceptable, specify the function settings on the application software. When you specify the number of copies and the printing order with both the application software and this printer driver, the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled.

  • Page 261: Page Layout Printing

    Page Layout Printing The page layout printing function allows you to print more than one page image on a single sheet of paper. 1. Open the printer driver setup window 2. Set page layout printing Select a page layout number from 1 on 1 to 16 on 1 from the Page Layout list on the Page Setup tab. The current settings are displayed in the settings preview on the left side of the printer driver.

  • Page 262: Duplex Printing

    Duplex Printing You can also set duplex printing in the Basic Settings tab. Performing Automatic Duplex Printing You can perform the duplex printing without having to turn over the paper. 1. Open the printer driver setup window 2. Set automatic duplex printing Select 2-sided Printing for 1-sided/2-sided/Booklet Printing on the Page Setup tab.
  • Page 263 • After printing the front page, there is an ink drying wait time before starting to print the back page (Operation stops temporarily). Do not touch the paper during this time. You can change the ink drying wait time at Other Settings in the Canon IJ Printer Assistant Tool.

  • Page 264: Overview Of The Printer Driver

    Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver's Setup Screen Canon IJ Status Monitor Instructions for Use (Printer Driver)

  • Page 265: Canon Ij Printer Driver

    Canon IJ Printer Driver The Canon IJ printer driver (simply called printer driver below) is software that you install onto your computer so that it can communicate with the printer. The printer driver converts the print data created by your application software into data that your printer can understand, and sends the converted data to the printer.

  • Page 266: Opening Printer Driver's Setup Screen

    Opening Printer Driver's Setup Screen You can display the printer driver's setup screen from your application software or by clicking the printer icon. Displaying the Printer Driver's Setup Screen from Your Application Software Perform this procedure to set up the print settings during printing. 1.

  • Page 267: Canon Ij Status Monitor

    When Errors Occur The Canon IJ Status Monitor is automatically displayed if an error occurs (e.g., if the printer runs out of paper or if the ink is low). In such cases, take the appropriate action as described.

  • Page 268: Instructions For Use (Printer Driver)

    Instructions for Use (Printer Driver) This printer driver is subject to the following restrictions. Keep the following points in mind when using the printer driver. Restrictions on the Printer Driver • Depending on the document type to be printed, the paper feed method specified in the printer driver may not operate correctly.
  • Page 269 1. Open Word's Print dialog box. 2. Open the printer driver setup window, and on the Page Setup tab, set Page Size to the same paper size that you specified in Word. 3. Set Booklet Printing in Page Layout or 1-sided/2-sided/Booklet Printing according to your requirements.

  • Page 270: Maintenance Tab Description

    Canon IJ Printer Assistant Tool or check the status of the printer. Maintenance and Preferences Canon IJ Printer Assistant Tool is started. You can perform printer maintenance or change the settings of the printer. Custom Settings Opens the Custom Settings dialog box.

  • Page 271: About Dialog Box

    About Opens the About dialog box. The version of the printer driver, plus a copyright notice, can be checked. In addition, the language to be used can be switched. Custom Settings dialog box When you click Custom Settings, the Custom Settings dialog box is displayed. If necessary, switch between various modes of printer operation.
  • Page 272 Note • Some printer functions can be set only from the Maintenance tab of Printer properties.

  • Page 273: Canon Ij Status Monitor Description

    Canon IJ Status Monitor Description The Canon IJ Status Monitor displays the printer status and the printing progress. The printer status is shown by the icons and messages in the status monitor. Features of the Canon IJ Status Monitor The Canon IJ Status Monitor has the following functions: Onscreen display of printer status The status monitor displays the printer status in real-time.
  • Page 274 (the disclosure triangle) to display a pictorial representation of the estimated usage amount in the maintenance cartridge. Option Menu If a printer message appears, select Enable Status Monitor to start the Canon IJ Status Monitor. Select Enable Status Monitor to use the following commands: Always Display Current Job Displays the Canon IJ Status Monitor whenever a document is being printed.
  • Page 275 This window allows you to download the route certificate, register it to the browser, and disable warning displays. Help Menu Select this menu to display Help information for the Canon IJ Status Monitor including version and copyright information. Related Topic...

  • Page 276: Updating The Driver

    1. Start the uninstaller Select Control Panel -> Programs -> Programs and Features. From the program list, select "Canon XXX Printer Driver/MP Drivers" (where "XXX" is your model name) and then click Uninstall. The confirmation window for uninstalling the model appears.
  • Page 277 2. Perform the uninstaller Click Start. When the confirmation message appears, click Yes. When all the files have been deleted, click Complete. The deletion of the Driver is complete.

  • Page 278: Printing From Application Software (Macos Airprint)

    Printing from Application Software (macOS AirPrint) Printing Basic Printing on Postcards Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Required from List of Printers...

  • Page 279: Printing

    Printing This printer is compatible with the macOS standard printing system (AirPrint). You can start printing right away after connecting this printer to your Mac without installing any special software. Checking Your Environment First, check your environment. • AirPrint Operation Environment •...
  • Page 280 6. Check print settings Set items such as Paper Size to the appropriate size, as well as Feed From and Media Type from Media & Quality. Set Double-sided to Off if you are not printing on both sides of the paper.
  • Page 281 Important • An error may occur if the paper size set in the print dialog is different from the paper size registered on the printer. Select the correct items on the print dialog and the printer that correspond to the paper being printed. •...
  • Page 282 Load the envelope in vertically with the address side facing up so that the folded flap of the envelope will be faced down on the right side.

  • Page 283: Printing On Postcards

    Printing on Postcards This section describes the procedure for printing on postcards. Load postcards in printer 2. Select paper size and paper type from the printer Register Hagaki for paper size from the printer operation panel. Also, register IJ Hagaki, Hagaki K, or Hagaki for paper type, according to your purpose. When you print on the address side, register Hagaki.

  • Page 284: Adding Printer

    Adding Printer This section describes the procedure for adding a printer to your Mac. To re-add a printer that was deleted, open System Settings -> Printers & Scanners, click Add Printer, Scanner or Fax..., and then perform the procedure described below. If your printer is connected via USB, and you connect the USB cable to a Mac, the printer is automatically added.

  • Page 285: How To Open Printer Settings Screen

    How to Open Printer Settings Screen The settings screen of the printer can be displayed from your application software. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software The Page Setup dialog opens.

  • Page 286: Displaying The Printing Status Screen

    Displaying the Printing Status Screen Check the print progress according to the following procedure: 1. Launch the printing status screen • If the print data has been sent to the printer • The printing status screen opens automatically. To display the printing status screen, click the printer icon displayed on the Dock.

  • Page 287: Deleting The Undesired Print Job

    Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete unnecessary print jobs from the print status check screen. 1. Open System Settings, and select Printers & Scanners 2.

  • Page 288: Removing Printer That Is No Longer Required From List Of Printers

    Removing Printer That Is No Longer Required from List of Printers The printer that is no longer in use can be removed from the list of printers. Before removing the printer, remove the cable connecting the printer and PC. You cannot remove the printer if you are not logged on as the administrator. For information about an administrative user, see Users &...

  • Page 289: Printing Using Canon Application Software

    Printing Using Canon Application Software Easy-PhotoPrint Editor Guide...

  • Page 290: Printing From Smartphone/Tablet

    Printing from Smartphone/Tablet Printing from iPhone/iPad/iPod touch (iOS) Printing from Smartphone/Tablet (Android)

  • Page 291: Paper Settings

    Paper Settings By registering the paper size and the media type, the message is displayed before printing starts when the paper size or the media type of the loaded paper differs from the paper settings. After loading paper • When you loading paper in the rear tray •...
  • Page 292 Register the page size according to the paper loaded in the cassette. Note • For more on the proper combination of paper settings you can specify by the printer driver for • Windows and on the LCD: Paper Settings on the Printer Driver and the Printer (Media Type) Paper Settings on the Printer Driver and the Printer (Paper Size) When the paper settings for printing are different from the paper information registered to the printer...
  • Page 293 The paper information registration screen is displayed after replacing the paper. Register the paper information according to the paper that you loaded. Cancel Cancels printing. Select when you change the paper settings specified for printing. Change the paper settings and try printing again.

  • Page 294: Frequently Asked Questions

    Frequently Asked Questions Top 6 > Loading Paper Network Connection Setup Guide > Error Has Occurred > Network Communication Problems > Ink Does Not Come Out > Connecting with Wireless Direct Search by Category Error List of Support Codes for Printer Errors When Error Occurred Message Is Displayed "1000"...
  • Page 295 Check the SSID and Encryption Key of the Wireless Router Connected to Your Computer or Smartphone Printing What to Do When Paper Is Jammed Printer Does Not Print Resolving Print Quality Problems Blurry or Fuzzy Inaccurate or Bleeding Colors Lines Are Misaligned/Distorted Security / Other Set Up/Manage Security Searching Printer by IP Address or Host Name During Setup...
  • Page 296 USB Connection Problems Updating Printer Firmware Manual connect Network Solution 1-2-3 Printing Cannot Print Using AirPrint Printing Stops Printer Does Not Pick Up or Feed the Paper/"No Paper" Error Automatic 2-sided Printing Problems Paper Does Not Feed from Paper Source Specified in Printer Driver (Windows) Printed Barcodes Are Not Recognized The Print Position Shifts Printout Results Are Unsatisfactory...

  • Page 297: Network Faq

    Network FAQ Here are frequently asked questions on network. Select a connection method you are using, or you want to use. Wi-Fi Wireless Direct Wired LAN Wi-Fi Cannot Find Printer Cannot Find Printer on Network (Windows/macOS) Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected via USB) Searching Printer by IP Address or Host Name During Setup Detect Same Printer Name Switching Printer's Connection to Network or Devices...
  • Page 298 Problems while Using Printer Message Appears on Computer During Setup Cannot Find Printer on Network (Windows/macOS) Wireless Direct Cannot Print or Connect Solve Network Troubles with The Printer's Diagnostic Functions Cannot Find Printer on Network (Windows/macOS) LAN Setting Tips/Changing LAN Settings Network Key (Password) Unknown Cannot Remember Printer's Administrator Password Checking Network Information of Printer...
  • Page 299 Problems while Using Printer Message Appears on Computer During Setup Cannot Find Printer on Network (Windows/macOS)

  • Page 300: Network Communication Problems

    Network Communication Problems Cannot Find Printer on Network (Windows/macOS) Wireless Router Problems Printer Settings/Smartphone/Tablet Troubles for Network...

  • Page 301: Cannot Find Printer On Network (Windows/Macos)

    Cannot Find Printer on Network (Windows/macOS) Cannot Find Printer on Network Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected via USB) Searching Printer by IP Address or Host Name During Setup...

  • Page 302: Cannot Find Printer On Network

    Set Up Important • When you forget the administrator password of the printer, contact your nearest Canon service center. In Other Cases Than Above: If the printer suddenly stops working, even though you have not changed the settings of the device or network to which it is connected, or if you cannot find the printer during the setup process, check and solve the problem, using Wi-Fi Connection Assistant.
  • Page 303 If the Solution Tool Does Not Solve the Problem. Step 3 Step 1 : Check Basic Items for Network. Check power status. Check 1 Check your printer and the network device (wireless router, etc.) are turned on. If you are in the process of setting up, interrupt it and check if the wireless router (modem) is turned on and then check if the printer is turned on.
  • Page 304 2. Check PC network connection. For the procedures, refer to the instruction manual supplied with the computer, or contact the manufacturer. Once you complete setting up the wireless router and your computer, configure the settings on your computer in order to view web pages, using the information of the wireless router. Proceed once you complete checking the network connection above.
  • Page 305 Make sure security software's firewall is off. Check 1 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
  • Page 306 If printer is connected to AirPort Base Station via LAN, make sure you use Check 2 alphanumeric characters for network name (SSID). (macOS) If your network name (SSID) contains characters other than single-byte alphanumeric characters, the connection is not established properly. Change the network name (SSID) to use only single-byte alphanumeric characters. Solve network troubles with the printer's diagnostic functions.

  • Page 307: Wireless Router Problems

    Wireless Router Problems Network Key (Password) Unknown Checking Wireless Router SSID/Key Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings WPS (Router Button) Connection Privacy Separator/SSID Separator/Network Separation Function...

  • Page 308: Network Key (Password) Unknown

    Network Key (Password) Unknown Diagnose and repair the network connections using Wi-Fi Connection Assistant. Download Wi-Fi Connection Assistant from the below page, and install it on your computer. Checking Printer Connection Status Using Wi-Fi Connection Assistant Refer to below in regard to starting up Wi-Fi Connection Assistant. •...
  • Page 309 Enter the Wi-Fi password configured on the wireless router. AES (more secure encryption than TKIP) is selected as the dynamic encryption method. The printer does not support TKIP If the wireless router settings are set to "TKIP only", you will not be able to connect to the printer.

  • Page 310: Printer Cannot Be Used After Replacing Wireless Router Or Changed Router Settings

    Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings When wireless router is replaced or router settings are changed, the network settings of your computer, smartphone/tablet or printer must be reconfigured according to the new wireless router. Check if your computer or smartphone/tablet can be connected to Internet Check 1 through the new wireless router.
  • Page 311 For more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its manufacturer. Make sure your computer can communicate with the wireless router. If filtering MAC addresses or IP addresses at wireless router, check Check 2 that MAC addresses or IP addresses for computer, network device, and printer are registered.

  • Page 312: Printer Settings/Smartphone/Tablet Troubles For Network

    Printer Settings/Smartphone/Tablet Troubles for Network Solve Network Troubles with The Printer's Diagnostic Functions Checking Network Information of Printer Checking Status Code Printing Network Settings Restoring Printer's LAN Settings to Defaults Default Network Settings Connecting with Wireless Direct...

  • Page 313: Solve Network Troubles With The Printer's Diagnostic Functions

    Solve Network Troubles with The Printer's Diagnostic Functions • If the printer and wireless router are connected or the printer and computer are connected by USB cable • but you cannot print: Change to Offline (Windows)/Cannot Communicate (Windows) • In other cases than above: •...
  • Page 314 Check that security software's firewall is off. Check 1 A message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set the security software to always allow access. Quit the security software and make sure that the printer is recognized and ready to use. If so, the cause is the firewall setting.
  • Page 315 If you are using Windows and MP Drivers (Printer Driver) are not installed, install it. Set Up The printer's Wi-Fi setting is disabled. (You can also check if the Wi-Fi icon does not appear on the printer's screen.) Enable the Wi-Fi setting in the printer's settings screen. Wired LAN setting is disabled.
  • Page 316 This printer can be connected to a wireless router that supports 2.4 GHz, 5 GHz, or both bands. If the wireless router is set up to use the same SSID for 2.4 GHz and 5 GHz, set up that SSID on the printer so that the printer and wireless router can be connected at either 2.4 GHz or 5 GHz.
  • Page 317 If the problem seems to occur suddenly, it may be resolved by updating the wireless router firmware (e.g. update interval of a key, problems of DHCP update interval, etc.). For details, refer to the wireless router's instruction manual. If printer is connected to AirPort Base Station via LAN, make sure Check 7 you use alphanumeric characters for network name (SSID).
  • Page 318 • If devices (microwave oven, external hard disk drive, and other USB 3.0 devices) that emit radio waves of the same frequency bandwidth as a wireless router is nearby, it may cause interference. Place the printer and the wireless router as far away from interference sources as possible. •...
  • Page 319 Cannot Communicate with Printer while It Is in Wireless Direct Check the following items Check power status of printer and other devices (e.g. computer/smartphone/ Check 1 tablet). Turn on the printer or devices. If the power is already turned on, cycle the power. Check settings of your device (e.g.
  • Page 320 Note • Wireless Direct is set to disabled when you connect to and use an EAP router. Also, if you set • Wireless Direct to enable in this case, the wireless LAN (Wi-Fi) will be disabled. • When using IEEE802.1X/EAP (WPA/WPA2/WPA3 Enterprise), enable Administrator mode so that •...

  • Page 321: Checking Network Information Of Printer

    Printing Network Settings For Windows, you can check the network setting information on the computer screen. Canon Wi-Fi Connection Assistant Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer, follow the instructions below.
  • Page 322 Checking Communication Between the Computer, the Printer, and the wireless router Perform a ping test to check if communication is taking place. • For Windows: • 1. Select Command Prompt from Start. 2. Type "ping XXX.XXX.XXX.XXX" and press Enter. "XXX.XXX.XXX.XXX" is the IP address of the target device. If communication is taking place, a message like the one shown below appears.
  • Page 323 To check the printer's LAN Address, print out the network settings information. Printing Network Settings...

  • Page 324: Printing Network Settings

    Printing Network Settings Use the operation panel to print the printer's current network settings. Important • The network settings printout contains important information about your network. Handle it with care. • 1. Check that printer is turned on. 2. Load three or more sheets of A4 or Letter sized Plain Paper. Loading Paper 3.
  • Page 325 Result Codes Result codes XXXXXXXX Result Code Details Result code details Solve Network Troubles with The Printer's Diagnostic Functions to check details on the diagnostic result and re- sult codes. Wireless LAN Wireless LAN Enable/Disable Infrastructure Infrastructure Enable/Disable 3-2-1 Signal Strength Signal strength 0 to 100 [%] 3-2-2...
  • Page 326 3-2-21 Stateless Prefix Stateless prefix length Length2 3-2-22 Stateless Address3 Stateless address 3 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-23 Stateless Prefix Stateless prefix length Length3 3-2-24 Stateless Address4 Stateless address 4 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-25 Stateless Prefix Stateless prefix length Length4 3-2-26 Default Gateway1 Default gateway 1 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX...
  • Page 327 3-3-10 Subnet Mask Subnet mask XXX.XXX.XXX.XXX 3-3-11 Default Gateway Default gateway XXX.XXX.XXX.XXX 3-3-12 TCP/IPv6 TCP/IPv6 Enable/Disable 3-3-13 Link Local Address Link local address XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-3-14 Link Local Prefix Link local prefix length Length 3-3-15 IPsec IPsec setting Active/Inactive 3-3-16 Security Protocol Security method ESP/ESP &...
  • Page 328 4-14 Stateless Address3 Stateless address 3 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 4-15 Stateless Prefix Stateless prefix length Length3 4-16 Stateless Address4 Stateless address 4 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 4-17 Stateless Prefix Stateless prefix length Length4 4-18 Default Gateway1 Default gateway 1 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 4-19 Default Gateway2 Default gateway 2 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX...
  • Page 329 5-14 DNS Server Obtain DNS server ad- Auto/Manual dress automatically 5-15 Primary Server Primary server address XXX.XXX.XXX.XXX 5-16 Secondary Server Secondary server ad- XXX.XXX.XXX.XXX dress 5-17 Proxy Server Proxy server setting Enable/Disable 5-18 Proxy Address Proxy address XXXXXXXXXXXXXXXXXXXX 5-19 Proxy Port Proxy port specification 1 to 65535 5-20 Cert.

  • Page 330: Restoring Printer's Lan Settings To Defaults

    Restoring Printer's LAN Settings to Defaults Important • Initialization erases all network settings on the printer, making printing operation from a computer over • a network impossible. To use the printer over a network again after restoring it to the factory defaults, refer to Setup Guide and redo setup.

  • Page 331: Default Network Settings

    Set printer name* XXXXXXXXXXXXXXX Enable/disable IPv6 Enable Enable/disable WSD Enable Timeout setting (WSD) 15 minutes Enab./disab. Bonjour Enable Bonjour service name* Canon ModelName LPR setting Enable RAW protocol Enable LLMNR Enable Wi-Fi DRX setting Enable Wired LAN DRX setting Enable ("XX"...
  • Page 332 Wireless Direct Defaults Item Default Network name (SSID) DIRECT-abXX-ModelName *1 *2 Password YYYYYYYYYY *3 Wi-Fi security WPA2-PSK (AES) Confirm request Displayed 2.4GHz/5GHz switch 2.4GHz *1 Default value depends on printer. Depending on the model, use operation panel to check value of the printer.

  • Page 333: Connecting With Wireless Direct

    Connecting with Wireless Direct You can connect devices (e.g. computer, smartphone, or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • • Direct wireless connection (connecting devices directly without a wireless router) •...
  • Page 334 Note • After completing the settings, you can check the Network name(SSID), Security protocol, and • WL Direct net.(SSID) by pressing button. • When displaying the Security protocol, a screen appears asking whether to display the • password at the same time. If you want to display the password, select Yes, and if not, select •...
  • Page 335 • Depending on the device you are using, entering the password is required to connect a device to the printer via Wi-Fi, and then enter the password specified for the printer. • If the printer is set to display a confirmation screen in Confirm request of •...
  • Page 336 1. Select Manual setup and press OK button. 2. Press the OK button to enter / edit. Press the button to enter each character and press OK button. Press the Setup button to change the type of characters to enter (uppercase / lowercase, numbers, symbols).
  • Page 337 When displaying the Security protocol, a screen appears asking whether to display the password at the same time. If you want to display the password, select Yes, and if not, select No. • Confirm request • Change the confirmation screen setting when a Wireless Direct compatible device is connecting to the printer.

  • Page 338: Cannot Print From Smartphone/Tablet

    Cannot Print from Smartphone/Tablet If you cannot print from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. Check the cause of your problem according to the connection method. Cannot Communicate with Printer via Wi-Fi Cannot Connect to Printer through Wireless Direct Note •...
  • Page 339 Printing Network Settings Note • If you have a computer, Wi-Fi Connection Assistant allows you to diagnose and repair the network • status. Select the link below to download Wi-Fi Connection Assistant and install it. Checking Printer Connection Status Using Wi-Fi Connection Assistant Refer to below in regard to starting up Wi-Fi Connection Assistant.

  • Page 340: Check The Printer Settings

    Cannot Communicate with Printer while It Is in Wireless Direct If your smartphone/tablet cannot communicate with the printer in the Wireless Direct, check the following. Check power status of printer and device (e.g. smartphone/tablet). Check 1 Turn on the printer or devices. If the power is already turned on, cycle the power.
  • Page 341 Note • Some printers support IEEE802.1X/EAP (WPA/WPA2/WPA3 Enterprise). Note that when • IEEE802.1X/EAP (WPA/WPA2/WPA3 Enterprise) is set to Enable, Wireless Direct is set to Disable. • This web page contains information about several models. Depending on the specifications of the •...

  • Page 342: Printing Problems

    Printing Problems Printer Does Not Print Printer Does Not Pick Up or Feed the Paper/"No Paper" Error Resolving Print Quality Problems Change to Offline (Windows)/Cannot Communicate (Windows)

  • Page 343: Printer Does Not Print

    Printer Does Not Print Make sure printer is turned on. Check 1 If not, make sure the printer is securely plugged in and press ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Note •...
  • Page 344 • For Windows: • Make sure "Canon XXX series" (where "XXX" is the model name) is selected in the Print dialog box. Note • If multiple printers are registered to your computer, set your printer as Let Windows manage my •...
  • Page 345 If the printer does not start printing after a certain period of time, select On for Prevention of Print Data Loss on the Print Options dialog box. For details, refer to Page Setup Tab Description. Important • Selecting On for Prevention of Print Data Loss may reduce print quality. •...

  • Page 346: Printer Does Not Pick Up Or Feed The Paper/"No Paper" Error

    Printer Does Not Pick Up or Feed the Paper/"No Paper" Error Check the printer is placed on the right spot. Check 1 Place the printer on a flat table or similar platform. Make sure paper is loaded in the specified rear tray or cassette. Check 2 Loading Paper When loading paper, consider the following.
  • Page 347 If the paper tears in the rear tray, see What to Do When Paper Is Jammed to remove it. If a foreign object is inside the rear tray, remove it according to the following procedure. 1. Turn off the power of the printer and disconnect the power plug from the outlet. 2.
  • Page 348 Check 10 Rear View for the positions of the transport unit. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.

  • Page 349: Resolving Print Quality Problems

    Resolving Print Quality Problems If the print results are unsatisfactory due to white or black streaks, misaligned/distorted lines, or uneven colors, check the paper and print quality settings first. Make sure that Plain paper target is set to Text and photos. Check 1 Press the Setup button on the operation panel once or twice to display the Setup menu, select Printer settings >...
  • Page 350 Ink Does Not Come Blurry or Fuzzy Inaccurate or White Streaks Bleeding Colors Black Streaks Lines Are Paper Is Smudged/ Ink Blots/Paper Curl Misaligned/Distorted Printed Surface Is Scratched...
  • Page 351 Lines Incomplete or Back of Paper Is Uneven Colors Streaked Colors Missing (Windows) Smudged Paper Is Smudged Printed in Black and Printed Barcodes The Print Position During Automatic 2- White Are Not Recognized Shifts sided Printing Note • This web page contains information about several models. Depending on the specifications of the •...

  • Page 352: Ink Does Not Come Out/Blurry Or Fuzzy/Inaccurate Or Bleeding Colors/Streaks

    Ink Does Not Come Out/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks Ink Does Not Come Out Blurry or Fuzzy Inaccurate or Bleeding White Streaks Colors Black Streaks Note • If printouts are blank, black does not print, is faint, or has a blue or red tint, refer to this web page. •...
  • Page 353 Request a repair. Step 6 If problem is not resolved after performing print head deep cleaning twice, the print head may be damaged. Contact your nearest Canon service center to request a repair. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see...

  • Page 354: Printed In Black And White

    Printed in Black and White If the ink used by the printer is set to Black only, printouts from a computer etc. will be printed in black and white. To print in color, press Setup button on the operation panel to display the Setup menu, select Printer settings >...

  • Page 355: Lines Are Misaligned/Distorted

    Lines Are Misaligned/Distorted Note • For the case of misaligned or distortion, refer to this web page. • Check paper and print quality settings. Check 1 Resolving Print Quality Problems Perform print head alignment. Check 2 If printed lines are misaligned/distorted or print results are otherwise unsatisfactory, adjust the print head position.

  • Page 356: Sided Printing

    Make sure you are using the right paper for what you are printing. To print data with high color saturation such as photographs or images with dark colors, we recommend that you use Photo Paper Plus Glossy II or other Canon specialty paper. Supported Media Types Correct curl before loading paper.
  • Page 357 1. Roll up paper in opposite direction to paper curl as shown below. 2. Check that paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. •...
  • Page 358 Restore the setting after printing. Print Options dialog box When using plain paper, please select Reduce ink smudges setting. Check 6 Depending on the paper characteristics of plain paper, ink is more unlikely to fix on paper. As a result, you may get ink on your fingers by touching the printed paper right after printing, or ink on the surface of paper may attach on the back side of it in two-sided printing mode.
  • Page 359 • For Windows: • Set the waiting time using Remote UI. 1. Open Remote UI on the web browser of your device. Configuration Changes / Display Printer Status Using Web Browser 2. Select Log in on Remote UI. 3. Select Printer settings. 4.

  • Page 360: Lines Incomplete Or Missing (Windows)

    Lines Incomplete or Missing (Windows) Are you using Page Layout Printing or Binding Margin function? Check 1 When the Page Layout Printing or Binding margin function is in use, thin lines may not be printed. Try thickening the lines in the document. Are you trying to print a large data file? (Windows) Check 2 If you are trying to print a large data file, printing may not be performed properly due to missing print data.

  • Page 361: Back Of Paper Is Smudged

    Back of Paper Is Smudged Check paper and print quality settings. Check 1 Resolving Print Quality Problems Perform bottom plate cleaning to clean inside of printer. Check 2 Cleaning Inside the Printer (Bottom Plate Cleaning) Note • During 2-sided printing, or too much printing, ink may stain the inside of the printer.

  • Page 362: Uneven Or Streaked Colors

    Uneven or Streaked Colors Increase print quality and try printing again. Check 1 Increasing the print quality using operation panel of the printer or from computer may improve the print result. Perform print head alignment. Check 2 Aligning the Print Head Note •...

  • Page 363: Change To Offline (Windows)/Cannot Communicate (Windows)

    2. Click the name of printer you want to configure. 3. Click Print settings. Print settings window opens. 4. Click Maintenance sheet. 5. Click View Printer Status. The Canon IJ Status Monitor window is displayed. 6. Click Display Print Queue of the Canon IJ Status Monitor window.
  • Page 364 The Print Queue window is displayed. 7. Click Printer menu in the window displayed. Make sure Use Printer Offline is not selected. If it is selected, click Use Printer Offline to deselect it. Confirm that the offline mode has been disabled. If the printer is still offline, proceed to the next step. For Windows 10: 1.

  • Page 365: Mechanical Problems

    Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Switching Printer's Connection to Network or Devices...

  • Page 366: Printer Does Not Turn On

    Check 2 Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn Check 3 on again. If this does not solve the problem, contact your nearest Canon service center to request a repair.

  • Page 367: Printer Turns Off Unexpectedly Or Repeatedly

    Printer Turns Off Unexpectedly or Repeatedly If printer is set to turn off automatically after a certain time, disable this setting. Check If you have set the printer to turn off automatically after a specified time, the power will shut off by itself once that time has elapsed.

  • Page 368: Usb Connection Problems

    USB Connection Problems If the printer connected to the computer via USB is not recognized, check the following items. USB Connection Not Recognized The following problems may occur even though the USB connection is recognized. • Printing is slow. • Hi-Speed USB connection does not work. •...
  • Page 369 Check that Enable bidirectional support is selected in Ports sheet of Check 3 Printer properties dialog box (Windows). If not, select it to enable bidirectional support. Opening Printer Driver's Setup Screen Initialize the printer settings. Check 4 Press the Setup button on the operation panel once or twice to display the Setup menu, and select Printer settings >...

  • Page 370: Wrong Language Appears In Operation Panel

    Wrong Language Appears in Operation Panel Follow the instructions below to select your language. 1. Press Setup button once or twice to display the Setup menu screen. 2. Press button once and press OK button. 3. Press button three times and press OK button. 4.

  • Page 371: Installation And Download Problems

    Installation and Download Problems Failed to MP Drivers (Printer Driver) Installation (Windows) Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected via USB) Updating MP Drivers (Printer Driver) in Network Environment (Windows) Disable Function to Send Usage Information of Printer...

  • Page 372: Failed To Mp Drivers (Printer Driver) Installation (Windows)

    For Windows 8.1 / Windows 7: Select Control Panel > Programs and Features. 2. Check if there is "Canon XXX series Driver" or "Canon XXX series Printer Driver" you want to install in list. "XXX" is the printer's model name.
  • Page 373 For details about the functions of your printer, see Specifications.

  • Page 374: Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected Via Usb)

    Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected via USB) Note • For the case of connecting with a USB cable, refer to this web page. • If you cannot proceed beyond the Printer Connection screen, check the following. Make sure USB cable is securely plugged in to printer and computer.
  • Page 375 After restarting, install the latest MP Drivers (Printer Driver) downloaded in step 1. Important • When installing the MP Drivers (Printer Driver), make sure you select the correct printer name. • For Windows: • To restart your computer, choose Restart instead of Shut down.

  • Page 376: Updating Mp Drivers (Printer Driver) In Network Environment (Windows)

    Download the latest MP Drivers (Printer Driver) in advance. Download the latest MP Drivers (Printer Driver) for your model on the download page of the Canon website. After the download is completed, overwrite and install the new version of the MP Drivers (Printer Driver) according to the specified installation procedure.

  • Page 377: Errors And Messages

    Errors and Messages Four-Digit Alphanumeric Code Is Displayed on LCD When Error Occurred Message Is Displayed...

  • Page 378: Four-Digit Alphanumeric Code Is Displayed On Lcd

    Four-Digit Alphanumeric Code Is Displayed on LCD A message is displayed on the printer's LCD or your computer screen. Some errors may display a four-digit alphanumeric code along with the error message. The characters represent a "support code" (error number). For details on each support code, see List of Support Codes for Printer Errors.

  • Page 379: When Error Occurred

    When Error Occurred If an error occurs in printing, for example, if the paper runs out or jams, a troubleshooting message is displayed automatically. For some errors, a support code (error number) is also displayed. Take the appropriate action described in the message. When a Support Code and a Message are displayed on the Computer Screen (Windows): When a Support Code and a Message are displayed on the Printer's...

  • Page 380: Message Is Displayed

    Message Is Displayed This section describes some of the messages. If a message is displayed on the printer's LCD, see below. Message Is Displayed on the Printer's LCD If a message is displayed on the computer, see below. Error Regarding Automatic 2-sided Printing Is Displayed Error Regarding Power Cord Being Unplugged Is Displayed (Windows) Writing Error/Output Error/Communication Error (Windows) Other Error Messages (Windows)
  • Page 381 • There could also be a problem with the USB cable. Replace the USB cable and retry the printing. If you use the printer over a LAN, make sure the printer is correctly set up for network use. Make sure printer driver is installed correctly. Check 3 Uninstall the printer driver following the procedure described in Updating the Driver...
  • Page 382 Try printing again once the current job is complete.

  • Page 383: Repairing Your Printer

    Repairing Your Printer This section describes how to transport the printer for repairing it. Important • You cannot take ink out of ink tanks. • • Make sure the tank caps of ink tanks are closed securely. If the tank caps are open, close the tank caps •...
  • Page 384 Turning the Printer On and Off Important • Do not unplug the printer while the ON lamp is lit or flashing. It may cause malfunction or damage to the printer, making the printer unable to print. 2. Open top cover. 3.
  • Page 385 5. Close top cover. To close the top cover, hold it up once, then take it down gently. Go to Packing Printer. Packing Printer 1. Retract paper output tray. 2. Retract paper support, and then close it. 3. Unplug cable and power cord. 4.
  • Page 386 6. Pack printer in box. Attach the protective material to the printer to pack it securely in the box. Important • Carry the printer as shown in the illustration below. If you hold the cassette when carrying, the • cassette may come off from the printer.
  • Page 387 When Error Occurred If an error occurs in printing, for example, if the paper runs out or jams, a troubleshooting message is displayed automatically. For some errors, a support code (error number) is also displayed. Take the appropriate action described in the message. When a Support Code and a Message are displayed on the Computer Screen (Windows): When a Support Code and a Message are displayed on the Printer's...

  • Page 388: List Of Support Codes For Printer Errors

    List of Support Codes for Printer Errors Support codes are displayed on the printer's LCD and your computer screen when errors occur. A "support code" is an error number, and is displayed along with an error message. When an error occurs, check the support code and take the appropriate action in response. Support Codes Displayed on Printer's LCD and Computer Screen •...
  • Page 389 • A000 to ZZZZ • B506 B508 B509 C000 Note • If the paper is not jammed (the support code is not displayed) and the paper is not fed normally, see What to Do If Paper Is Not Fed/Output Normally.

  • Page 390: What To Do When Paper Is Jammed

    What to Do When Paper Is Jammed If a paper jam occurs during printing (when the support code 1300/1303/1304/1313 is displayed), follow the procedure below. Note • If the paper is not jammed (the support code is not displayed) and the paper is not fed normally, see What to Do If Paper Is Not Fed/Output Normally.
  • Page 391 Retract the paper output tray, and then check if the jammed paper is visible in the feed slot of the cassette. Removing Jammed Paper through Feed Slot of Cassette If the jammed paper is not visible in the paper output slot or the feed slot. Check 6 Removing Jammed Paper inside Printer Removing Jammed Paper through Paper Output Slot...
  • Page 392 Removing Jammed Paper through Feed Slot of Rear Tray 1. Hold jammed paper firmly with both hands and pull it out slowly. Slowly pull out the paper so as not to tear it. Note • If the paper cannot be pulled out or is torn, refer to the following page to detach the transport •...
  • Page 393 Note • If the paper cannot be pulled out or is torn, detach the rear cover and remove the jammed paper • from the rear side. Removing Jammed Paper from Rear Side 2. Load paper in cassette. Loading Plain Paper in Cassette Note •...

  • Page 394: Removing Jammed Paper Inside Printer

    Removing Jammed Paper inside Printer 1. Press printer's Stop button. 2. Turn off printer and unplug it. 3. Open top cover. Important • Do not touch the clear film (A), white belt (B), or tubes (C). • If you soil or scratch this part by touching it with paper or your hand, it could damage the printer. 4.
  • Page 395 5. Hold jammed paper firmly with both hands. If the paper is rolled up, pull it out and grasp the edges of the paper.
  • Page 396 6. Slowly pull out jammed paper so as not to tear it. Pull out the paper at an angle of about 45 degrees. 7. Make sure all jammed paper is removed. If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper.
  • Page 397 Removing Jammed Paper from Rear Side 8. Close top cover. To close the top cover, hold it up once and then take it down gently. 9. Plug printer back in and turn printer back on. 10. Load paper. Loading Photo Paper / Plain Paper in Rear Tray Loading Envelopes in Rear Tray Loading Plain Paper in Cassette Note...

  • Page 398: Removing Jammed Paper From Rear Side

    Removing Jammed Paper from Rear Side 1. Press printer's Stop button. 2. Turn off printer and unplug it. 3. Retract rear tray and paper output tray. 4. Turn printer so that rear side of printer faces toward you. Important • When changing the orientation of the printer, do not turn the printer upside down or tilt it. The ink may leak out.
  • Page 399 6. Hold jammed paper firmly with both hands and pull it out slowly. If the paper is rolled up, pull it out and grasp the edges of the paper. Note • Do not touch the inner parts of the printer. If you are unable to remove the jammed paper, follow the steps below to detach the transport unit and then remove the paper.
  • Page 400 2. Slowly pull out jammed paper. Note • Do not touch the inner parts of the printer. 3. Make sure all jammed paper is removed. 4. If parts (A) are raised, tip them toward you. Important • If you replace the transport unit without lowering parts (A) toward you, it could damage the printer.
  • Page 401 5. Replace transport unit. Insert the transport unit until it reaches the back of the printer and clicks into place. 7. Attach rear cover. Push in the rear cover until it is closed completely.
  • Page 402 What to Do If Paper Is Not Fed/Output Normally and take Check 3 appropriate action. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
  • Page 403 • When transporting the printer for repairing it, see Repairing Your Printer.
  • Page 404 1000 Cause Possible causes include the following. • There is no paper in the rear tray. • Paper is not loaded in the rear tray properly. • There are any foreign objects in the rear tray. What to Do • After loading the paper in the rear tray correctly, follow the messages displayed on the printer's LCD. •...
  • Page 405 1003 Cause Possible causes include the following. • There is no paper in the cassette. • Paper is not loaded in the cassette properly. What to Do Load paper in the cassette correctly. After loading the paper in the cassette correctly, follow the messages displayed on the printer's LCD. Loading Plain Paper in Cassette Note •...
  • Page 406 1070 Cause Paper cannot be fed because the paper feed rollers are dirty. What to Do Press the printer's Stop button to cancel printing. Then perform the paper feed roller cleaning of the rear tray. Cleaning Paper Feed Rollers...
  • Page 407 1200 Cause Top cover is open. What to Do Close the top cover and wait for a while. Make sure to close the top cover after refilling ink or other operations.
  • Page 408 What to Do Turn off the printer and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
  • Page 409 1496 Cause The maintenance cartridge may not be installed properly or may not be compatible with this printer. What to Do Turn off the printer, remove the maintenance cartridge, and then reinstall it correctly. Refer to Replacing Maintenance Cartridge for details on removing and installing the maintenance cartridge.
  • Page 410 1723 Cause The maintenance cartridge is not installed. What to Do Install the maintenance cartridge. Refer to Replacing Maintenance Cartridge for details on installing the maintenance cartridge.
  • Page 411 1724 Cause The currently installed maintenance cartridge cannot be used. This printer cannot use maintenance cartridges that have been installed in other printers. What to Do Replace with a new maintenance cartridge. Replacing Maintenance Cartridge...
  • Page 412 1725 Cause The maintenance cartridge may not be installed properly or may not be compatible with this printer. What to Do Remove the maintenance cartridge, and then reinstall it correctly. Refer to Replacing Maintenance Cartridge for details on removing and installing the maintenance cartridge.
  • Page 413 1726 Cause The maintenance cartridge is full. What to Do Replace the maintenance cartridge. Replacing Maintenance Cartridge The condition of the maintenance cartridge when this error is displayed will depend on where and how the printer is used. When this message is displayed, you must replace the maintenance cartridge.
  • Page 414 1727 Cause The maintenance cartridge is almost full. What to Do The printer will not be able to print with a full maintenance cartridge. Press the printer's OK button to cancel the error and then prepare a new maintenance cartridge. For details on the maintenance cartridge, see Replacing Maintenance Cartridge.
  • Page 415 Shipping Tape etc. Are Still Attached (1890) Cause Shipping tape or protective material may still be attached to print head holder. What to Do Open the top cover and make sure that shipping tape and protective material have been removed from the print head holder.
  • Page 416 2110 Cause An incompatible print setting combination has been specified for the paper loaded in the cassette. Note • To disable notifications for this error, disable the function to detect paper setting mismatch. What to Do To specify the appropriate print settings for the paper loaded in the cassette and retry printing, follow the steps below.
  • Page 417 5. Select paper size. The paper information is used to specify the print settings in step 7. button to select paper size and press OK button. 6. Check media type. The paper information is used to specify the print settings in step 7. 7.
  • Page 418 4. Press OK button. 5. Use button to select paper size and press OK button. 6. Press OK button. Print without changing paper and print settings To continue printing with a mismatch between the paper loaded in the cassette and the paper information registered in the printer, follow the steps below.
  • Page 419 Note • Depending on your printer's settings, Print on set paper may not be displayed. Disable notifications for 2110 error To disable the function to detect paper setting mismatch, follow the steps below. 1. Press the Setup button once or twice. Setup menu screen is displayed.
  • Page 420 2113 Cause An incompatible print setting combination has been specified for the paper loaded in the rear tray or cassette. Note • To disable notifications for this error, disable the function to detect paper setting mismatch. What to Do To specify the appropriate print settings for the paper loaded in the printer and retry printing, follow the steps below.
  • Page 421 • When using paper from the cassette: • 4. Press OK button. 5. Select paper size. The paper information is used to specify the print settings in step 7. button to select paper size and press OK button. 6. Select media type. The paper information is used to specify the print settings in step 7.
  • Page 422 7. Specify paper information (paper size and media type). Note • For the proper combination of paper size and media type, see below. • Paper Settings on the Printer Driver and the Printer (Paper Size) Paper Settings on the Printer Driver and the Printer (Media Type) 8.
  • Page 423 • When changing the paper in the cassette: • 4. Press OK button. 5. Check paper size. button to select paper size and press OK button. 6. Check media type. • When using paper from the rear tray: • button to select media type and press OK button. •...
  • Page 424 Important • The printed result may not be the intended color or size. 1. Press printer's OK button. 2. Use button to select Print on set paper and press the OK button. Note • Depending on your printer's settings, Print on set paper may not be displayed. Disable notifications for 2113 error To disable the function to detect paper setting mismatch, follow the steps below.
  • Page 425 2114 Cause An incompatible print setting combination has been specified for the paper loaded in the rear tray. Note • To disable notifications for this error, disable the function to detect paper setting mismatch. What to Do To specify the appropriate print settings for the paper loaded in the rear tray and retry printing, follow the steps below.
  • Page 426 5. Select paper size. The paper information is used to specify the print settings in step 7. button to select paper size and press OK button. 6. Select media type. The paper information is used to specify the print settings in step 7. button to select media type and press OK button.
  • Page 427 4. Press OK button. 5. Use button to select paper size and press OK button. 6. Use button to select media type and press OK button. Print without changing paper and print settings To continue printing with a mismatch between the paper loaded in the rear tray and the paper information registered in the printer, follow the steps below.
  • Page 428 Note • Depending on your printer's settings, Print on set paper may not be displayed. Disable notifications for 2114 error To disable the function to detect paper setting mismatch, follow the steps below. 1. Press the Setup button once or twice. Setup menu screen is displayed.
  • Page 429 An internal part will need replacing soon. What to Do Press the printer's OK button to cancel the error. You cannot replace the internal parts of the printer yourself. Contact your nearest Canon service center to request a repair as soon as possible. Important •...
  • Page 430 3252 Cause The maintenance cartridge is almost full. What to Do The printer will not be able to print with a full maintenance cartridge. Press the printer's OK button to clear the error message.
  • Page 431 4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's Stop button to cancel printing. Change the print settings specified when printing and retry printing.
  • Page 432 If you soil or scratch this part by touching it with paper or your hand, it could damage the printer. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important •...
  • Page 433 2. Wait about 10 minutes and then plug in printer again and turn it back on. 3. Perform Replace Ink in Head. Perform Replace Ink in Head If the error recurs after taking the above actions, contact your nearest Canon service center to request a repair. Important •...

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Maxify gx5120

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