Lockups And Software Problems - Dell Precision KR019 Setup And Quick Reference Manual

• Ensure that the memory you are using is supported by your computer. For
more information about the type of memory supported by your computer,
see "Memory" on page 20.
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 39).

Lockups and Software Problems

CAUTION:
Before you begin any of the procedures in this section, read and follow
the safety instructions provided with your computer.
The computer does not start up
E N S U R E T H A T T H E P O W E R C A B L E I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O
T H E E L E C T R I C A L O U T L E T
The computer stops responding
NOTICE:
You may lose data if you are unable to perform an operating system
shutdown.
T U R N T H E C O M P U T E R O F F
key on your keyboard or moving your mouse, press and hold the power button
for at least 8 to 10 seconds (until the computer turns off), and then restart
your computer.
A program stops responding
E N D T H E P R O G R A M
1 Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.
2 Click the Applications tab.
3 Click to select the program that is no longer responding.
4 Click End Task.
A program crashes repeatedly
NOTE:
Most software includes installation instructions in its documentation or on a
CD or DVD.
H E C K T H E S O F T W A R E D O C U M E N T A T I O N
C
reinstall the program.
If you are unable to get a response by pressing a
—
—
If necessary, uninstall and then
—
Troubleshooting
47