Running The Dell™ Ide Hard Drive Diagnostics; Resolving Software And Hardware Incompatibilities - Dell OptiPlex N7132 Quick Reference Manual

Code Cause
1-2-2 DMA initialization failure
1-2-3 DMA page register read/write failure
1-3 Video Memory Test failure
1-3-1 through 2-4-4 Memory not being properly identified
or used
3-1-1 Slave DMA register failure
3-1-2 Master DMA register failure
3-1-3 Master interrupt mask register failure
4-2-3 Gate A20 failure
4-2-4 Unexpected interrupt in protected
mode
4-3-1 Memory failure above address 0FFFFh 4-4-3
4-3-3 Timer-chip counter 2 failure
4-3-4 Time-of-day clock stopped
Running the Dell™ IDE Hard Drive Diagnostics
The Dell IDE Hard Drive Diagnostics is a utility that tests the hard drive to troubleshoot or
confirm a hard drive failure.
1
Turn on your computer (if your computer is already on, restart it).
2
When F2= Setup appears in the upper-right corner of the screen, press
<Ctrl><Alt><d>.
3
Follow the instructions on the screen.
If a failure is reported, see "Hard Drive Problems" in the "Solving Problems" section of the online
User's Guide.

Resolving Software and Hardware Incompatibilities

If a device is either not detected during the operating system setup or is detected but incorrectly
configured, you can use the Hardware Troubleshooter to resolve the incompatibility. In the
® ®
Microsoft Windows 2000 operating system, you can also use Device Manager to resolve
incompatibilities.
Windows XP
To resolve incompatibilities using the Hardware Troubleshooter:
1
Click the Start button and click Help and Support.
2
Type
hardware troubleshooter
3
Click Hardware Troubleshooter in the Search Results list.
Code Cause
3-3-2 Invalid NVRAM configuration
3-3-4 Video Memory Test failure
3-4-1 Screen initialization failure
3-4-2 Screen retrace failure
3-4-3 Search for video ROM failure
4-2-1 No timer tick
4-2-2 Shutdown failure
4-4-1 Serial or parallel port test failure
4-4-2 Failure to decompress code to shadowed
memory
Math-coprocessor test failure
4-4-4 Cache test failure
in the Search field and click the arrow to start the search.
Quick Reference Guide
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