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Primera eddie User Manual

Edible ink printer
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Summary of Contents for Primera eddie

  • Page 1 User’s Manual © 2025 All rights reserved. For the most recent version of this manual please visit http://www.primera.com/EddieDownloads...
  • Page 2 Trademark Acknowledgments: Primera and Primera Eddie are registered trademarks of Primera Technology, Inc. Windows is a registered trademark of Microsoft Corporation. All other trademarks are the property of their respective owners.

  • Page 3: Table Of Contents

    3C PrintHub Advanced Printer Settings ....................45 3D General Settings / Multiple Printers Support ..................47 3E Cartridge Maintenance Settings ......................47 3F Advanced Eddie Settings – Scan Large Print Area................48 3G Centering Alignment Tab ........................49 3H Custom Tray Tab ..........................50...
  • Page 4 4A Using BarTender ..........................53 4B Add Text and Graphics to a BarTender Design .................. 61 4C Printing with Eddie Cookie Pro (PC Only) ..................62 4D Removing Image background with Paint 3D ..................63 4E Printing from Other Programs ......................65 4E Printer Driver Settings (Print Quality and Ink Saturation) ..............

  • Page 6: Section 1: Getting Started

    Section 1: Getting Started THANK YOU… ...for choosing Eddie the Edible Ink Printer. Eddie will print vibrant colors and stunning photo- realistic photographs directly onto cookies and other approved print items. This User’s Manual is your complete step-by-step guide to quickly and easily setting up and...

  • Page 7: Unpacking And Inspection

    1B Unpacking and Inspection While unpacking your Printer, inspect the carton to ensure that no damage has occurred during shipping. Make sure that all supplied accessories are included with your unit. The following items are included in the supply box: 1.

  • Page 8: Setup The Printer

    1C Setup the Printer Some assembly is required to set up your Printer. 1. Install the clear top cover aligning the pins with the holes on the top section of the Printer. Install one side and then bend the cover gently to allow the second pin to reach the hole on the opposite side.
  • Page 9 2. Open the top of the Printer and remove the foam shipping insert. Keep it along with the other boxing material.
  • Page 10 3. Locate the Carousel positioning holes in the base. 4. Locate the Carousel Base. Locate the position pins.
  • Page 11 5. Lift the base of the Printer slightly and slide the carousel base underneath. Align the holes with the pins and lower the Printer into place.
  • Page 12 6. Locate the 8 Pin Mini Din Cable attached to the Carousel Base. Route the cable along the left side of the unit until it reaches the back of the Printer. Open the Top Cover. Cover Open Route Cable Here Carousel Base 8 Pin Mini Din Cable...
  • Page 13 7. Connect the 8 Pin Mini Din Cable to the round port on the back of the Printer. Cable Specifications: Serial RS-232 Mini DIN8 8. Locate the Power Supply.
  • Page 14 9. Install the appropriate adapter by aligning the tabs on the plug to the slots in the power adapter. Rotate the plug until it snaps into place. Slots Release Tab 10. Connect the Power Brick to a wall outlet and the round barrel connector to the back of the Printer.
  • Page 15 11. Switch on the Power Switch. 12. Lift up on the top section of the Printer just under the control panel. Control Panel Lift Here...
  • Page 16 13. The top section of the Printer will open and stay open with a gas spring. As long as the power is on, the cookie platform will move up and out of the way, so you may install the Crumb Catcher. Cookie Platform...
  • Page 17 14. Locate the Crumb Catcher. There are hooks on the back that correspond to slots on the back of the Printer. Ink Filter – Do not Discard! Hooks Slots...
  • Page 18 15. Install the Crumb Catcher by inserting the hooks into the slots. You will see the hooks through the slots on the back of the Printer. Align the front Crumb Catcher tabs on either side of the Carousel Base connection bracket. Back View Hooks Crumb Catcher...
  • Page 19 17. Locate the Carousel Platter. Note the location of the alignment holes and the Center hole. Center Hole Alignment Holes 18. Install the platter by aligning the center hole with the center Hub on the Carousel platter base. Rotate the platter by hand until the holes in the platter are aligned with the pegs on the base.
  • Page 20 19. Lower the top cover.

  • Page 21: Identifying The Parts

    1D Identifying the Parts Assembled View Control Panel Top Cover Carousel Platter Cookie Slots Placement Pegs (Outer Triangles should be installed for most Cookies)
  • Page 22 Interior Carriage View Cookie Height/Diameter Sensor Control Panel Cartridge Lid Cookie Platform Encoder Strip Cartridge Carrier...
  • Page 23 Under Carriage View Crumb Catcher Filter Crumb Catcher Ink Trough Carousel Base...
  • Page 24 Back View Ethernet Port 8 PinMini Din Port USB Port Power Switch Power Port...

  • Page 25: Button/Led Panel Operation

    1E Button/LED Panel Operation The button/LED Panel allows you pause the printer, load or unload a cookies and determine ink and power status. Press to move the platter in/out Press to Resume printing in Indicates Low Ink in manual mode or pick/place manual mode or Pause any in from/to the next carousel space print in progress...

  • Page 26: 1E3 Move The Carousel Two Spaces

    1E3 Move the Carousel Two Spaces Hold for 2 seconds Press Load/Unload for two seconds to move the carousel two spaces. This will allow you to more easily remove the last printed cookie from the carousel. (Make sure you have firmware version 1.47 or higher to enable this feature) 1E4 Print anyway when no cookie is found –...

  • Page 27: Cartridge Life/Best By Date

    The best by date is essentially a quality indicator. Since Primera Eddie ink is similar to food coloring, it has no nutritional value or taste to contribute to the overall food product. You can be assured that using the ink beyond the best by date is safe as long as the ink is still sealed in its foil packaging.

  • Page 28: Ethernet Connection Information (Pc Only)

    192.168.1.1-254). The IP address is the unique identifier that your network will automatically assign to Eddie when you connect it to your router or wall jack. If no printers are found, you will be able to adjust the IP address you are searching for – IP Range to Sweep.
  • Page 29 Look for your IPv4 or IPv6 address. In this example, the address is 10.10.10.123. This is my computers IP address. It tells me that we are using a 10.10. network, so the Eddie printer is probably on the same network. Now I can edit my IP Range to Sweep to include values in the 10.10.10.1-254 range.
  • Page 30 By default, the Printer Hostname method of installing the driver is checked. In most cases, this will work fine. If it fails for any reason, restart the installer and check DHCP address. The Reserved IP Address or static method is for advanced users. Click Create Hostname Printer.
  • Page 31 There is no place to adjust these settings in Print Hub. To find the installer, visit www.primera.com/eddiedownloads. Note 2: The mac address will be printed on a label affixed to the back of your printer. The mac address may be necessary for reserved (static) IP address installations.

  • Page 32: Section 2: Print Item And Cartridges

    Outer Triangle Spacer (Width: 2.5” – 3.85”) Note: Eddie will perform best in carousel mode with the outer triangle spacers installed. If your cookie hits the printer when the tray is rotated, remove the outer triangle spacers and reposition your cookies.
  • Page 33 **Outer Triangle Spacer Removed requires placing print items in every other space for items larger than 3.42” (98mm). Otherwise, the items will touch one another, and you will not be able to place them, so they are touching the fixed spacers. Fixed Spacers Skip Skip...

  • Page 34: 2-Manual Mode - Carousel Detached - Single Cookie Mode

    2-Manual Mode – Carousel Detached – Single Cookie mode (See section 6E) With Cookie Centering Scan Enabled (See Section 3E). Cookie Size: Any shape that does not exceed 4.5” x 4.5” x 1” 1.0” The cookie sensor must “see” a Height 4.5”...
  • Page 35 With Cookie Centering Scan Disabled – Recommend when using Custom Trays (See Section 3E). Cookie Size: 4.5” wide x 1” thick x up to 8” inches long. Any shape or size that doesn’t fall off the tray will work. The centering scan has a 4.5” max scan area. When Cookie Centering Scan is disabled, you can use horizontal and vertical offsets to move the image.

  • Page 36: 3-Using The Platform Kit For Up To 2" (50.8Mm) High Cookies/Items

    3-Using the Platform Kit for up to 2” (50.8mm) high Cookies/Items. The Eddie Platform Kit SKU 053255 contains a platform tray for items 1” (25.4mm) - 2” (50.8mm) high and includes two risers for items under 1” (25.4mm) high. Print on donuts, bagels, bars, or other larger treats! Maximum item size is 4.5”...

  • Page 37: 4-Print Surface Specifications For Best Print Quality

    4-Print Surface Specifications for Best Print Quality • The surface of each cookie should be frosted with the Primera recommended icing or similar, or use the recipe printed in this manual. • The surface should be as smooth as possible •...

  • Page 38: Installing / Replacing The Ink Cartridge

    1. Open the front cover. That cartridge will automatically move to the right side if it is not already there. Two types of Eddie Edible Ink are available; one is approved for use in the USA and Canada, and the other for the European Union (EU). Cyan and Yellow are identical in all ink formulations. The EU Magenta contains carmoisine, which the USA’s FDA prohibits in food colorings.
  • Page 39 2. Press or pinch the tab on the front of the cartridge holder. 3. Remove the cartridge. 4. Locate a new cartridge and remove it from its packaging. Remove the foil outer package and the tape covering the nozzles.
  • Page 40 5. Place the new cartridge into the empty carriage. Note: When installing the cartridge, tilt the cartridge at a slight backward angle of approximately 30 degrees. 6. Make sure the cartridge is pushed back far enough, so the ridge on the cartridge is behind the spring-loaded pusher on the lid.

  • Page 41: Loading The Print Item On The Carousel

    2C Loading the Print Item on the Carousel Up to 12 cookies or print items can be loaded on the carousel platter. You can load the cookies near the front first and then work your way to the back. To access the areas under the cover, either lift the cover to place the cookie or press the load/feed button to rotate the platter clockwise until an open slot is accessible.

  • Page 42: Section 3: Primera Printhub

    Section 3: Primera PrintHub Primera PrintHub is used to interact with the Printer for gathering ink levels, maintenance, alignment, cost calculation, and several other functions. You can use it to manage these functions on multiple Eddie printers and other Primera label printer models. PrintHub automatically installs with your printer driver and can be accessed through the printer driver preferences or as a program on your Windows start menu.

  • Page 43: Using The Cost Estimator

    3A Using the Cost Estimator The cost estimator is found under the queue section on the first tab of the PrintHub. The last five job costs are stored in the list. Each job will show the cost per print based on the cost per cartridge entered below the list.

  • Page 44: Printhub Settings

    3B PrintHub Settings General application settings that apply to the software and all printers can be found by clicking the blue “Settings” button in the lower left. Printer-specific settings can be found on the “Printer Settings” Tab. See the next section. Language.

  • Page 45: Printhub Advanced Printer Settings

    3C PrintHub Advanced Printer Settings Printer settings can be found in Primera PrintHub on the Printer Settings Tab for Eddie. This section displays all current driver, software, and firmware versions.
  • Page 46 Advanced Setting Button. Click the Advanced Settings button to view the following settings.

  • Page 47: General Settings / Multiple Printers Support

    3D General Settings / Multiple Printers Support You can install multiple printers to the same computer and use them simultaneously. To do so, you will need to change the USB serial number identifier of one of the two printers, two of three printers, three of four printers etc.

  • Page 48: Advanced Eddie Settings - Scan Large Print Area

    3F Advanced Eddie Settings – Scan Large Print Area.. • Feed Speed. This controls the speed of the initial height and size scan of each cookie before it is printed. If you have smaller or lighter cookies, lower this value to prevent...

  • Page 49: Centering Alignment Tab

    (Section 2A pg 31) or if the print carrier is hitting the cookie. With this setting enabled, Eddie will scan the entire print surface for cookie height. This will take longer but it will ensure taller cookies are not knocked off the tray when printing.

  • Page 50: Custom Tray Tab

    3H Custom Tray Tab The custom tray tab allows you to calibrate Eddie to your custom tray. If you would like to leave your custom tray on the tongue all the time without having to worry about Eddie detecting it as a cookie when you restart your printer, you can run this calibration.
  • Page 51 Note: To see this tab or use the Load/Unload + Pause Print Anyway feature you will need firmware version 1.48 or higher and PrintHub 1.9.15.4 or higher.

  • Page 52: Section 4: Printing

    Section 4: Printing Any program can be used to print to Eddie. In the following sections, we provide information on how to print using BarTender. Please note the print behavior below for any print from any program. • By default, the Printer will pause printing after 12 items or one complete revolution.

  • Page 53: Using Bartender

    4A Using BarTender Primera Special Edition BarTender UltraLite is included with Eddie. You can download it at the link below. Use the code below when prompted after installation. Download: https://portal.seagullscientific.com/downloads/bartender Code: Z3T0-7ZJY-JFD1-3J9P Other programs can be used to print. If printing from other programs, please follow the guidelines in Section 4D.
  • Page 54 1. Select “Blank Template”. Click “Next”. 2. Select “Edible Ink Printer”. Click “Next”.
  • Page 55 3. Select “Specify Custom Settings”. Click “Next”. 4. Set the page size to one of the options in the drop-down menu. Or click User defined Size to set your own size up to 4.72” x 4.72” (120mm). This size should be as large or larger than your cookie. Measure the cookie, not the cookie cutter.
  • Page 56 5. Select “One or more items per page”. 6. Select your cookie shape. This should be a circle if you are printing circular cookies.
  • Page 57 7. Set all of the margins to zero. Click Next. 8. Set Template Size to be the same as page size set in step 5. Click Next.
  • Page 58 9. Check the “Picture” box to add a background photo or graphic to your cookie. Click “Next”. If you click “Finish”, the remaining default wizard options will be set, and no picture will be added. Adding the picture as a background as it will automatically crop any square you add to the design to fit inside the circle, and ONLY the portion inside the circle will print.
  • Page 59 11. Click Finish to open the template. You can edit any of these initial settings by going to the File Menu and selecting “Page Setup” or click the Page Setup Icon. Basic and advanced settings are available on the various tabs. 12.
  • Page 60 Important Note: The first time you print or any time you print after you power on the printer, the carousel will move one quarter turn and skip 3 cookies before printing. This is to ensure proper calibration of the carousel platter.

  • Page 61: Add Text And Graphics To A Bartender Design

    4B Add Text and Graphics to a BarTender Design Once you have created your page size, you can add text, a barcode and/or graphics. This can be done using one of the buttons on the button bar at the top of the screen. Add Graphic.

  • Page 62: Printing With Eddie Cookie Pro (Pc Only)

    4C Printing with Eddie Cookie Pro (PC Only) The new Eddie CookiePro software is a free software designed by Primera to print to the Primera Eddie Edible Ink printer. It fits nicely into your workflow, especially if you use Canva and need a printing application.

  • Page 63: Removing Image Background With Paint 3D

    4D Removing Image background with Paint 3D Paint 3D is a free program that comes with Windows 10. 1. Choose an image and open it in Windows Photo Viewer. You can choose any image that you would like to remove the background from. Simply click on the image to open it automatically with Windows Photo Viewer.
  • Page 64 4. Refine the part of the image you would like. After pressing next in step 3, you will see that the outside edges of your image are now highlighted. Sometimes the software (depending on how complex/busy the background is) will take more or less image than you want and highlight that as well, such as extra space around the shoulder of the person in the image.

  • Page 65: Printing From Other Programs

    Choose the right printing program. There are many different applications that are capable of printing to the Eddie. However, there are only a few that are ideal printing applications. For example, Adobe Illustrator is an excellent design program but is not...

  • Page 66: Printer Driver Settings (Print Quality And Ink Saturation)

    4E Printer Driver Settings (Print Quality and Ink Saturation) Once the printer driver has been successfully installed, you will need to set up the driver with the appropriate print options. Refer to the following steps to change or verify your default printer driver preferences.
  • Page 67 Note on PC Settings: Most applications allow you to change these same printer driver options from their “Print” and/or “Printer Setup” screens. Some applications such as BarTender save your settings with the file, others use settings only for the current print job just sent to the Printer. Paper Size If you are using BarTender, this setting is adjusted during the setup wizard.
  • Page 68 Set to “Yes” for fastest print speed. This requires an alignment print after every cartridge change. Set to “No” for better quality print (in some cases). Launch PrintHub This setting will open the Primera PrintHub application. Details Select this setting to see current firmware and driver version information and other printer...

  • Page 69: Print Image Centering And Alignment

    4F Print Image Centering and Alignment Eddie will center print images on your cookies automatically. Auto Centering works best on perfectly round cookies when using the carousel. If your cookies are not centered, you can adjust the print position right or left or up and down using horizontal and vertical offset settings on the alignment tab of Print Hub or the Mac Config Utility (See the screen capture below).
  • Page 70 of the print on the piece of cardboard. Now place your cookie centered on the print location. Print again. Additional Centering Tips can be found in this Article.

  • Page 71: Section 5: Printing From A Mac

    Section 5: Printing from a Mac 5A Print Utility Settings (Eddie Config Utility) The Eddie Config Utility is used to interact with the Printer for gathering ink levels, maintenance, alignment, and several other functions. To Find Eddie Config Utility: The Eddie Config Utility automatically installs with your printer driver and can be accessed through the Printer &...
  • Page 72 3. The Eddie Config Utility has four tabs that are arranged on the top of the window. Each tab opens a screen that has various similar functions. Status Tab (First Tab). Displays ink levels, print counter, cost per cookie and any error messages.

  • Page 73: Adjusting Print Alignment (Centering)

    Eddie comes from the factory calibrated to print exactly to the edge of Primera Cookies. Eddie senses the beginning of the print object height and the front and back edge of the print object with an optical sensor. However, due to variability, it may be necessary to fine-tune these settings.

  • Page 74: Advanced Eddie Settings

    (Section 2A pg 31) or if the print carrier is hitting the cookie. With this setting enabled, Eddie will scan the entire print surface for cookie height. This will take longer but it will ensure taller cookies are not knocked off the tray when printing.
  • Page 75 the middle of the cookie platform for height cookie will be used to set the height of the platform and how close the cookie comes to the print head. • Initialize Carousel on Power Reset. When powering on, the Carousel will move one- quarter turn to ensure proper calibration of the carousel platter.

  • Page 76: Printing From Swift Publisher

    5D Printing from Swift Publisher Swift Publisher is an inexpensive software that can be used to design/layout and print your images. Below is a tutorial on how to setup a print using Swift Publisher by Belight. Download a Free Trial Here: https://www.swiftpublisher.com/ When you open the software for the first time you will be asked to choose a Template.
  • Page 77 1. Hundreds of templates are available. Locate the Search box near the bottom. 2. Type “Primera” in the search box. Choose one of the predefined circular templates if it is the correct size. Click OK. Otherwise, with one of the circular templates selected,...
  • Page 78 3. Name the custom layout and set the items highlighted and noted below. Click OK - Page Size: Set to Other. Size should match the cookie size. - Width: Match Page Size - Height: Match Page Size - Corner Radius: This should always equal half the Width or Height. - Margin: Leave at the default of zero - Spacing: Leave at the default of zero - Columns/Rows: Leave at the default of 1...
  • Page 79 4. You will be able to choose this template again from the custom tab of the templates window. Click OK to select it. 5. You can now create your design. Add Text, Barcodes, shapes and images to your design. Change Font Add Image Add Text Add Shapes...
  • Page 80 6. For this example, we will add an image that we created in another design application. It does not need to be formatted as a circle. The template will crop it as a circle. Click the insert Icon and choose image from file…. Note: You can also add images from the Backgrounds menu included with Swift Publisher.
  • Page 81 7. Once your image is imported into your template, you will need to adjust the size to fill the entire template (if that is your intention). Adjust the size by clicking the ruler icon in the Inspector with the image selected. Check the “Fit aspect ratio” box and then type in your size.
  • Page 82 9. You are now ready to print. Click the Print icon to open the print dialog box. 10. Select Printer Features from the drop-down menu. Adjust the settings if desired. Click Print.

  • Page 83: Creating A Custom

    5E Creating a Custom Page Size In many programs such as Adobe Illustrator, Photoshop or Acrobat Reader you will need to choose your page size before you print. If the cookie size you need to use is not already on the list of available pages sizes you will need to create a new custom size on the print screen of the program you are using to print.
  • Page 84 2. Click the + to create a new size. 3. Enter the height and width as the same. 4. Set all margins to zero. 5. Rename the size to the same as the width and height. Rename Set Width and Height Click “+”...

  • Page 85: Printer Driver Settings

    5F Printer Driver Settings Printer driver settings are accessible on the print window of any application right before you click print. Printing from Swift Publisher Click on the Swift Publisher 5 drop-down menu and choose Printer Features.
  • Page 86 Printing from Preview: Click on the Preview drop-down menu and choose Printer Features.
  • Page 87 Printing from Adobe Reader 1. First click on Page Setup to set your page size. 2. Next click on Printer... to access settings. Click on the Layout drop-down menu and choose Printer Features.
  • Page 88 Print Quality There are 4 levels of print quality in the driver. The lower the Quality, the faster the print. Quality 1 provides the fastest print available while Quality 4 provides the best...
  • Page 89 quality. It is recommended that you experiment with the different levels when designing to find a good balance between print quality and print speed. Color Matching Best for Graphics mode is best used for graphical images where accurate color reproduction is not as essential. Images printed in this mode will look more vibrant because more ink is being used to produce them.

  • Page 90: Section 6: Troubleshooting/Maintenance

    Section 6: Troubleshooting/Maintenance 6A Eddie Knowledgebase If you encounter any problems, please search our knowledgebase for the most up to date answers. There are over 75 artcles to search from. Eddie Knowledgebase...

  • Page 91: Maintenance/ Cleaning

    6B Maintenance/ Cleaning Eddie is made of stainless steel to facilitate easy cleaning. Each of the part has its own cleaning schedule and procedure. Refer to the following subsections for more information. All stainless-steel parts can be hand-cleaned on the Printer with mild detergent What to use: such as Dawn™...

  • Page 92: 6B2 Crumb Catcher

    6B2 Crumb Catcher This can be removed from the Printer in fully submerged in water to clean or cleaned in a dishwasher. First Remove the filter. Wash separately by hand. Cleaning Frequency: Clean Daily. Crumb Catcher Filter...
  • Page 93 To remove the Crumb Catcher from the Printer first remove the Carousel Platter and then lift up on the top section of the Printer. Power should be connected at this point, so the Cookie Platform is moved out of the way. Now you may access the Crumb Catcher. Lift near the back to disengage the hooks that secure it to the back of the Printer.

  • Page 94: 6B3 The Carousel

    6B3 The Carousel This Carousel cannot be submerged in water. Disconnect it from the back of the Printer. Submerge a soft cloth in a dishwashing soap/water mixture. Wring the cloth until it is damp, but no dripping water is present. Wipe the Carousel clean with a damp cloth. Repeat the process if necessary.

  • Page 95: 6B4 Ink Trough

    6B4 Ink Trough Eddie will do periodic maintenance to ensure the nozzles are clear and ready for printing. This ink is deposited in the washable/replaceable filters and in the Ink Trough. The ink trough will need frequent cleaning to prevent overfilling and leaking. Please watch...
  • Page 96 Locking Tabs Note: To remove or insert the ink trough squeeze the ink trough not the tabs. Ink Trough Guides...

  • Page 97: 6B5 The Cookie Height Sensor

    6B5 The Cookie Height Sensor Ink overspray mist may be interfering with the cookie height size sensor. Clean the cookie sensor with a damp cloth. It may also be beneficial to clean the filters, as shown in Section 6C. A clogged filter can cause ink overspray mist to build up more quickly. Cleaning Frequency: Clean Weekly or if the print head hits the cookie.

  • Page 98: 6B6 Exterior And Interior Of Printer - Stainless Steel Surfaces

    6B6 Exterior and Interior of Printer – Stainless Steel Surfaces These items cannot be submerged in water. Disconnect power from the back of the Printer. Submerge a soft cloth in a dishwashing soap/water mixture. Wring the cloth until it is damp, but no dripping water is present.

  • Page 99: 6B7 The Cookie Platform

    6B7 The Cookie Platform The Cookie Platform will accumulate crumbs and edible ink overspray. Occasionally brush the crumbs from the platter into the Crumb Catcher below. This will ensure that cookies are lifted, moved properly, level, and in the correct position for printing. If more thorough cleaning is necessary, disconnect the power from the back of the Printer.

  • Page 100: 6B8 Ink Maintenance Area (Wiper And Cap)

    6B8 Ink Maintenance Area (Wiper and Cap) This area should be cleaned with water and a cotton-tipped cleaner. Open the cartridge lid and remove the cartridge. This will expose the black rubber cartridge cap. To access the wiper, open the top lid, press and hold the Pause button for 3 seconds. The cartridge cap will be retracted, and the wiper will be exposed.

  • Page 101: Replacing The Ink Filters

    6C Replacing the Ink Filters There are two ink filters that capture ink overspray that naturally occurs during printing. These filters can be cleaned or replaced. Filters are available on Primera’s website. Filter Pack. SKU 740123 - Contains ink trough filter, and Crumb Catcher filter set.
  • Page 102 Ink Trough Filter Replacement The Ink Trough can be accessed by lifting up the top section of the Printer. Squeeze the steel together near the top to disengage the locking tabs. Once the trough is removed, the filter can be accessed near the back of the Printer. Replacement/Cleaning Frequency: Clean every cartridge change.
  • Page 103 Release Tabs Note: To remove or insert the ink trough squeeze the ink trough not the tabs. Ink Trough Guides Pull near the top to pivot the filter out Ink Trough Filter Insert this end first Ink Trough Filter toward the back of the printer This is the side of the filter you see when it...
  • Page 104 Cleaning/Replacement Checklist Date Carousel Crumb Cookie Carousel Maintenance Filter Platter Catcher Platform Trough Area Cleaning Daily Daily Daily Cartridge Weekly Weekly Cartridge ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐...

  • Page 105: Poor Print Quality - Cleaning The Cartridge

    6D Poor Print Quality – Cleaning the Cartridge Follow the knowledgebase article for the most up to date information. It may be necessary to clean the ink cartridge nozzles if you notice reduced print quality, or if you suspect a cartridge nozzle has become slightly dried out or clogged. If the cartridge has been left out of the Printer more than 30 minutes, the ink in the print head nozzles may have dried.
  • Page 106 Soak the paper towels in water for 5 seconds. 6. Place one paper towel on cartridge nozzles. Gently press the paper towel with your finger. Leave the paper towel on the nozzles for 30-40 seconds.
  • Page 107 Wipe the nozzles. a. Place second paper towel on flat/hard surface. b. Press the nozzles into the paper towel. c. Firmly tap the top of the cartridge three times to force the ink out. d. Wipe/Drag the cartridge in the direction indicated. e.
  • Page 108 Dry excess water from cartridge. Ensure cartridge contacts are completely dry. Printer damage may result if cartridge contacts are not completely dry. 9. Verify cartridge is now functioning properly by printing your image.

  • Page 109: Manual Feed Mode

    6E Manual Feed Mode Manual feed mode allows you to load cookies by hand directly to the print platform. This can be used for oversized or irregular-shaped cookies that don’t fit well on the carousel platter. For complete specifications, see section 2A. To enable manual feed: 1.

  • Page 110: Common Error Messages

    6F Common Error Messages. Platform Feed Obstruction Cookie Out Error Trouble Finding Cookie / Remove Cookie Ink is Expired Carrier Stall Cookie is not printing Centered – How to Overbleed 6G Interpreting LED Indicator Lights (Flashing Lights). Most error messages will appear on your computer screen via the PrintHub application or the Printer Utility (Mac).

  • Page 111: Technical Support

    6H Technical Support. If you have difficulties operating your Printer, contact technical support using one of the methods listed below. Source Location Primera Knowledge Base www.primera.com/kb Email Support www.primera.com/customer-support 763-475-6669 (Mon - Fri 4 a.m. - 10 p.m CST Phone Support and Saturday 11 a.m.

  • Page 112: Section 7: Technical Specifications

    Section 7: Technical Specifications PRINT SPEED 5-6 cookies per minute, varies by size and print PRINT RESOLUTION Up to 4800 x 1200 dpi PRINT TECHNOLOGY Thermal Inkjet INK TYPES Edible Ink STANDARD CONNECTIVITY USB 2.0 (USB 3.0 compatible) Ethernet 10/100 Max Print Width See Section 2A Min Print Width...

  • Page 113: Section 8: Recipes

    Section 8: Recipes Recipe for Printable Iced Sugar Cookies Milad Audi, 12/20/2019 Sugar Cookies The key to making these cookies is to use cold butter, no leavening, and add cornstarch to the dough. This will result in cookies that do not spread or rise during baking. It is crucial that the dough is rolled out perfectly flat (use rolling pin rings) and cut out carefully so that the finished cookies will have a flat surface for printing.
  • Page 114 Royal Icing The key to making this icing is adding meringue powder to get an icing that will harden well and have a little air in it to absorb ink. It is crucial to get the consistency right so that the icing will flood well and give a smooth and flat surface for printing, but not so thin that it takes too long to dry.

  • Page 115: Section 9: Certifications And Environmental Policy

    Section 9: Certifications and Environmental Policy Food Equipment: • NSF/ANSI STANDARD 18 MANUAL FOOD AND BEVERAGE DISPENSING EQUIPMENT Safety NA/USA/Canada: • UL 763 STANDARD FOR MOTOR-OPERATED COMMERCIAL FOOD PREPARING MACHINES - Edition 5 - Issue Date 2018/02/28 • CSA C22.2 NO. 195-16 MOTOR-OPERATED FOOD PROCESSING APPLIANCES (HOUSEHOLD AND COMMERCIAL) - Edition 2 - Issue Date 2016/06/01 Safety Europe: •...
  • Page 116 When a product reached its end of life, contact us at environment@primera.com or +1-763-475-6676 to arrange its recycling. Primera will work with you to arrange for the recycling of the product.

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