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Getting Help
Diagnostic Checklist
•
Name:
•
Date:
•
Address:
•
Phone number:
•
Service Tag (bar code on the back of the
computer):
•
Express Service Code:
•
Return Material Authorization Number (if
provided by Dell support technician):
•
Operating system and version:
•
Devices:
•
Expansion cards:
•
Are you connected to a network? Yes /No
•
Network, version, and network adapter:
•
Programs and versions:
60
See your operating system documentation
to determine the contents of the computer's
start-up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.
•
Error message, beep code, or diagnostic
code:
•
Description of problem and troubleshooting
procedures you performed:
Contacting Dell
For customers in the United States, call
800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active
Internet connection, you can find contact
information on your purchase invoice,
packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-
based support and service options. Availability
varies by country and product, and some
services may not be available in your area.
Hide quick links:
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