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HINT: Software usually
includes installation
instructions in its
documentation or on
a CD.
44
So l vi n g Pro b l em s
General Problems
A program stops responding
E
N D T H E P R O G R A M
Press <Ctrl><Shift><Esc> simultaneously.
1
Click Applications.
2
Click the program that is no longer responding.
3
Click End Task.
4
T
U R N T H E C O M P U T E R O F F
to get a response by pressing a key on your keyboard or moving your mouse, press
and hold the power button for at least 8 to 10 seconds until the computer turns
off. Then press the power button again to turn on the computer. You might lose
data if you are unable to perform an operating system shutdown.
A program crashes repeatedly
C
H E C K T H E S O F T W A R E D O C U M E N T A T I O N
manufacturers maintain websites with information that may help you solve the
problem. Ensure that you properly installed and configured the program. If
necessary, uninstall and then reinstall the program.
A program is designed for an earlier Windows operating system
R
P
C
U N T H E
R O G R A M
Windows XP provides a Program Compatibility Wizard that configures a
program so it runs in an environment similar to non-Windows XP operating
system environments.
Click the Start button, point to All Programs
1
Program Compatibility Wizard.
In the welcome screen, click Next.
2
Follow the instructions on the screen.
3
— If your computer locks up and you are unable
— Many software
W
O M P A T I B I L I T Y
I Z A R D
→
Accessories, and then click
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