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A solid blue screen appears
T
U R N T H E C O M P U T E R O F F
keystroke or a proper shutdown, press the power button for at least 8 to
10 seconds until the computer turns off. Press the power button again to restart
the computer. The chkdsk program automatically runs during the start-up
process. Follow the instructions on the screen.
Other software problems
C
H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E
M A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N
B
A C K U P Y O U R F I L E S I M M E D I A T E L Y
drive installed, see the drive's documentation for instructions.
E
N S U R E T H A T Y O U H A V E N O T M A D E A N E R R O R W H I L E E N T E R I N G
— See the program documentation to make sure that the values or
D A T A
characters you are entering are valid.
C
H E C K F O R V I R U S E S
drive or CDs.
R
E S T A R T T H E C O M P U T E R
programs, and then shut down your computer through the Start menu instead of
pressing the power button. Otherwise, you may lose data.
C
H E C K F O R C O M P A T I B I L I T Y
• Ensure that the program is compatible with the operating system installed on
your computer and that your computer meets the minimum hardware
requirements needed to run the software. See the software documentation for
information.
• If necessary, uninstall and then reinstall the program.
E
N S U R E T H A T Y O U P R O P E R L Y I N S T A L L E D A N D C O N F I G U R E D T H E
— See the software documentation for information. If necessary,
P R O G R A M
uninstall and then reinstall the program.
— If the computer does not respond to a
— If your computer has a CD-RW
— Use a virus-scanning program to check the hard
— Save and close any open files, exit any open
So l vi n g Pro b l em s
45
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