Belkin F5D8636 User Manual page 85

TRoUblesHooTINg
sections
table of contents
Problem:
The Setup Assistant cannot connect my Router to the Internet .
solution:
If the Setup Assistant is not able to connect the Router to the Internet,
please check the following items:
1 . Use the troubleshooting suggestions within the Setup Assistant . If
the troubleshooting screen does not open automatically, click on the
"Troubleshoot" button in the lower, right-hand corner of the Setup
Assistant window .
2 . If your ISP requires a user name and password, make sure that you
have typed in your user name and password correctly . Some user
names require that the ISP's domain be at the end of the name .
Example: "myname@myisp .com" . The "@myisp .com" part of the user
name may need to be typed as well as your user name .
If you continue to have no Internet connection, reference the section
titled "Manually Configuring Network Settings" (page 74 of this User
Manual) for alternate setup method .
N Wireless Modem Router
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Problem:
•
The Setup Assistant completed installation, but my web browser
doesn't work .
•
I am unable to connect to the Internet . The Router's "Internet" light
is off and the "Modem" light is blinking .
solution:
If you cannot connect to the Internet, the "Internet" light is off, and the
"Modem" light is blinking, the problem may be that your modem and
Router are not connected properly .
1 . Make sure the network cable between the modem and the Router is
connected . We strongly recommend using the cable that was supplied
with your cable or DSL modem for this purpose . The cable should be
connected at one end to the Router's "Modem" port, and at the other
end to the network port on your modem .
2 . Unplug the cable or DSL modem from its power source for three
minutes . After three minutes, plug the modem back into its power
source . This may force the modem to properly recognize the Router .
3 . Unplug the power to your Router, wait 10 seconds, and then reconnect
the power . This will cause the Router to reattempt communication with
the modem .
If the "Modem" light on the Router is not lit after completing these steps,
please contact Belkin Technical Support .
4 . Try shutting down and restarting your computer .
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