Troubleshooting Guide - Ninja DOUBLESTACK SL201C Series Owner's Manual

TROUBLESHOOTING GUIDE

• How do I adjust the temperature or time while using a single zone?
Select the active zone, then press
and use the arrows to adjust the time.
• How do I adjust the temperature or time while using DoubleStack™ Technology?
Select the desired zone, press and use the arrows to adjust the temperature, or press
and use the arrows to adjust the time.
• Does the unit need to preheat?
No, the unit does not need to preheat.
• Can I cook different foods in each zone and not worry about cross contamination?
Yes, both zones are self-contained with separate heating elements and fans.
• How do I pause the countdown timer?
The countdown timer will pause automatically when you remove a basket from the unit.
Reinsert basket within 10 minutes to resume cooking, or cooking in the zone with the basket
not in place will be cancelled.
• How do I stop cooking in one zone when using both zones?
First press that zone's button, then press
• Are the baskets safe to put on my countertop?
The baskets will heat up during cooking, so use caution when handling. Place them on
heat-resistant surfaces only.
• When should I use the crisper plate(s)?
Use the crisper plates when you want food to come out crispy. The plates elevate food in the
baskets so that air can flow under and around ingredients to cook and crisp them evenly.
• When should I use a stacked meal rack?
Use a stacked meal rack when you want to cook two layers of food in one basket.
• Why didn't my food cook fully?
Make sure the basket is fully inserted during cooking. For consistent browning, ensure
ingredients are arranged in an even layer in the basket with no overlapping. Shake basket to
toss ingredients for even crispiness. Cook temperature and time can be adjusted at any time
during cooking if you'd like to increase the temperature or cook food longer.
• Why is my food burned?
For best results, check food's progress throughout cooking and remove food when desired
level of brownness has been achieved. To avoid overcooking, remove food immediately after
the cook time ends.
• Why do some ingredients blow around when air frying?
Occasionally, the fan from the air fryer will blow lightweight foods around. Use wooden
toothpicks to secure loose lightweight food, like the top slice of bread on a sandwich.
• Can I air fry wet, battered ingredients?
Yes, but use the proper breading technique. It's important to coat foods first with flour,
then with egg, and then with breadcrumbs. Press breadcrumbs firmly onto the battered
ingredients, so crumbs won't be blown off by the fan.
• Why is the unit beeping?
Either the cook time has ended, or the other zone has started cooking (when using the Smart
Finish™ feature).
• Why did the display screen go black?
The unit is in standby mode. Press the Power
• Why is there an "E" message on the display screen?
The unit is not functioning properly. Please contact Customer Service at 1 855 520-7816
• Why is there an "O-H" message on the display screen?
The unit is overheating because it is positioned in a corner or constricted space. This
appliance requires at least 6 inches (15.25 cm) of space on the top and sides for air circulation.
For the unit to function normally again, turn it off and unplug it. Allow it to cool down for
30 minutes, then move it to a space that provides 6 inches of clearance on the top and sides.
Additionally, ensure there is no other heating source in close proximity to the unit.
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and use the arrows to adjust the temperature, or press
. To stop both zones, simply press
button to turn it back on.
ONE (1) YEAR LIMITED WARRANTY
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the original product only and is
not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of one (1) year from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner's Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja's sole discretion, will be
repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.
. What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as blending vessels, lids, cups, blades, blender
bases, removable pots, racks, pans, etc.), which require regular maintenance and/or replacement
to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts
are available for purchase at ninjakitchen.ca/page/parts-and-accessories.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance
(e.g., failure to keep the well of the motor base clear of food spills and other debris), or damage
due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages
caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its
parts) when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within
the warranty period, visit support.ninjakitchen.ca for product care and maintenance self-help. Our
Customer Service Specialists are also available at 1 855 520-7816 to assist with product support and
warranty service options, including the possibility of upgrading to our VIP warranty service options
for select product categories. So we may better assist you, please register your product online at
ninjakitchen.ca/register/guarantee and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee
of $20.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1 855 520-7816 to initiate a warranty claim. You will need the receipts proof of purchase.
We also ask that you register your product online at ninjakitchen.ca/register/guarantee and have the
product on hand when you call, so we may better assist you. A Customer Service Specialist will provide
you with return and packing instruction information.
How state law applies
This warranty gives you specifi c legal rights, and you also may have other rights that vary from one
province or one state to another. Some US states and some Canadian provinces do not permit the
exclusion or limitation of incidental or consequential damages, so the above may not apply to you.
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