Goodwe HCA Series User Manual
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Goodwe HCA Series User Manual

Goodwe HCA Series User Manual

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User Manual
AC Charger
HCA Series
(7-22kW) G2
V1.1-2024-10-12

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  • Page 1 User Manual AC Charger HCA Series (7-22kW) G2 V1.1-2024-10-12...
  • Page 2 GoodWe. Trademarks and other GoodWe trademarks are trademarks of GoodWe Company. All other trademarks or registered trademarks mentioned in this manual are owned by GoodWe Company. NOTICE The information in this user manual is subject to change due to product updates or other reasons.

  • Page 3: Table Of Contents

    CONTENT User Manual V1.1-2024-10-12 CONTENT 1 About This Manual ..................1 1.1 Applicable Model .........................1 1.2 Target Audience ...........................1 1.3 Symbol Definition ........................2 2 Safety Precaution ..................3 2.1 General Safety ..........................3 2.2 AC Charger Safety ........................3 2.3 Personnel Requirements ......................4 2.4 Declaration of Conformity ......................5 3 Product Introduction ..................6 3.1 Product Overview ........................6 3.2 Application Scenarios ........................7...
  • Page 4 User Manual V1.1-2024-10-12 CONTENT 6.4.3 Connecting the MID Meter Cable (Optional) .......................30 7 Equipment Commissioning ..............31 7.1 Check Before Power ON......................31 7.2 Power On ............................ 31 7.3 Charging an EV ........................... 32 7.3.1 Starting Charging via SolarGo or SEMS Portal App ....................32 7.3.2 Scheduling Charging via SolarGo or SEMS Portal App ..................33 7.3.3 AUTO Start Mode ................................34 7.3.4 RFID Card Charging ..............................34...

  • Page 5: About This Manual

    All the installers and users have to be familiar with the product features, functions, and safety precautions. This manual is subject to update without notice. For more product details and latest documents, visit https://en.goodwe.com/. 1.1 Applicable Model This manual applies to the listed chargers below: (Hereinafter referred to as HPA).

  • Page 6: Symbol Definition

    01 About This Manual User Manual V1.1-2024-10-12 User Manual V1.1-2024-10-12 1.3 Symbol Definition Different levels of warning messages in this manual are defined as follows: DANGER Indicates a high-level hazard that, if not avoided, will result in death or serious injury. WARNING Indicates a medium-level hazard that, if not avoided, could result in death or serious injury.

  • Page 7: Safety Precaution

    • Strictly follow the installation, operation, and configuration instructions in this manual. The manufacturer shall not be liable for equipment damage or personal injury if you do not follow the instructions. For more warranty details, please visit: https://en.goodwe.com/ warranty. 2.2 AC Charger Safety DANGER •...

  • Page 8: Personnel Requirements

    02 Safety Precaution User Manual V1.1-2024-10-12 DANGER • All labels and warning marks should be visible after the installation. Do not cover, scrawl, or damage any label on the equipment. • Warning labels on the Charger are as follows: HIGH VOLTAGE HAZARD Delay discharge.

  • Page 9: Declaration Of Conformity

    02 Safety Precaution User Manual V1.1-2024-10-12 2.4 Declaration of Conformity The product with wireless communication function sold in the European market meets the requirements of the following directives: • Radio Equipment Directive 2014/53/EU (RED) • Restrictions of Hazardous Substances Directive 2011/65/EU and (EU) 2015/863 (RoHS) The product with wireless communication function sold in the British market meets the requirements of the following directives: •...

  • Page 10: Product Introduction

    3 Product Introduction 3.1 Product Overview HCA series product is an AC household charger mainly for EV charging. It can communicate with an inverter to use PV energy for EV charging, obtain smart meter data through the inverter for dynamic load management, communicate with a MID meter (MID certificated smart meter) to provide reimbursable bills.

  • Page 11: Application Scenarios

    03 Product Introduction User Manual V1.1-2024-10-12 3.2 Application Scenarios With PV & Battery SEMS Portal Server SEMS Portal Router SolarGo App < 10m Charger EV (Electric Vehicle) MID Meter PV String RCBO Inverter Utility Meter Utility Grid Battery Bluetooth WiFi RS485 Without PV or Battery SolarGo App...
  • Page 12 03 Product Introduction User Manual V1.1-2024-10-12 Parts Description Inverter GoodWe grid-tied PV inverters and hybrid inverters. Battery Batteries matched with GoodWe hybrid inverters. RCBO Provides residual current protection and overcurrent protection for the charger. Contact the charger manufacturer for purchasing.

  • Page 13: Charging Mode

    03 Product Introduction User Manual V1.1-2024-10-12 Grid Types NOTICE The charger can not be connected to the IT Grid. Single phase scenario: Charger Charger Charger Charger Three phase scenario: Charger Charger Charger Charger 3.3 Charging Mode NOTICE For the PV priority and PV + battery modes, the charging power of the EV charger is limited by the maximum output power of the inverter.

  • Page 14: Operating Status Of The Charger

    03 Product Introduction User Manual V1.1-2024-10-12 3.4 Operating Status of the Charger Idle Waiting Preparing Charging Charging complete or Alarm 3.5 Functionality NOTICE • The actual charging speed depends on the site grid connection, available power for the EV charger, or the on board charger of the vehicle. •...
  • Page 15 03 Product Introduction User Manual V1.1-2024-10-12 Status Explanation Continue charging with the support from the grid and battery to secure minimum required power for charging (1.4kW for7kW chargers, 4.2kW for 11/22kW chargers). Discontinue charging if PV surplus is no longer available. Phase Switch NOTICE Phase switch function is only available for three-phase charger.

  • Page 16: Appearance

    03 Product Introduction User Manual V1.1-2024-10-12 3.6 Appearance 3.6.1 Parts Description Charger Parts Description Indicator Indicates the operating status of the charger. RFID card area For tapping card to activate charging. Input Port for AC cable Connects with single or three phase AC input cable. RS485 communication Conncects the RS485 communication cable of an inverter port...
  • Page 17 03 Product Introduction User Manual V1.1-2024-10-12 (Optional) Distribution Board GW7K-HCA-20 GW11K-HCA-20 GW22K-HCA-20 Holes for fixing Input port for AC cable Output port for AC cable (Optional) Post GW7K-HCA-20 GW11K-HCA-20 GW22K-HCA-20 Front View Back View Front View Back View The charger mounting AC cable port between Communication cable position...

  • Page 18: Dimension

    03 Product Introduction User Manual V1.1-2024-10-12 3.6.2 Dimension Charger 170 mm 149mm 208 mm 130mm 450 mm (Optional) RCBO Distribution Board GW7K-HCA-20 107mm 88mm GW11K-HCA-20 and GW22K-HCA-20 219mm 100mm 150mm...
  • Page 19 03 Product Introduction User Manual V1.1-2024-10-12 (Optional) Post GW7K-HCA-20 120mm 60mm 185mm 115mm 4 * Φ15mm 250mm Bottom view of the post GW11K-HCA-20 and GW22K-HCA-20 180mm 60mm 185mm 115mm 4 * Φ15mm 250mm Bottom view of the post...

  • Page 20: Indicator Description

    2s Red light on Charger and card do not match. flash twice 3.6.4 Nameplate The nameplate is for reference only. ****** GOODWE trademark, product type, and product model Technical parameters Safety symbols and certification marks Contact information and serial number...

  • Page 21: Check And Storage

    User Manual V1.1-2024-10-12 04 Check and Storage 4 Check and Storage 4.1 Check Before Receiving Check the following items before receiving the product. 1. Check the outer packing box for damage, such as holes, cracks, deformation, and others signs of equipment damage. Do not unpack the package and contact the supplier as soon as possible if any damage is found.

  • Page 22: Storage

    User Manual V1.1-2024-10-12 User Manual V1.1-2024-10-12 04 Check and Storage (Optional) GW7K-HCA-20 M12*100 M4*10 MID meter x 1 expansion bolt screw RCBO Distribution RCBO x 1 board x 1 M5*12 M4*10 AC cable pin termnal x 4 screw screw Expansion bolt RS485 cable pin termnal x 2 Post x 1 (Optional) GW11K-HCA-20 and GW22K-HCA-20...

  • Page 23: Installation

    05 Installation User Manual V1.1-2024-10-12 5 Installation 5.1 Installation Requirements Installation Environment Requirements 1. Do not install the equipment in a place near flammable, explosive, or corrosive materials. 2. Do not install the equipment in a place that is easy to touch. High temperature exists when the equipment is working.
  • Page 24 05 Installation User Manual V1.1-2024-10-12 Mounting Support Requirements • The mounting support shall be nonflammable and fireproof. • Install the charger on a surface that is solid enough to bear the charger weight. Installation Angle Requirements • It is recommended to install the charger vertically. •...

  • Page 25: Installation

    05 Installation User Manual V1.1-2024-10-12 Installation Tool Requirements The following tools are recommended when installing the equipment. Use other auxiliary tools on site if necessary. Goggles Safety shoes Safety gloves Dust mask Rubber hammer Diagonal pliers Wire stripper Hammer drill Marker Level Multimeter...

  • Page 26: Installing The Charger (On The Wall)

    05 Installation User Manual V1.1-2024-10-12 5.2.2 Installing the Charger (on the Wall) NOTICE • Avoid the water pipes and cables buried in the wall when drilling holes. • Wear goggles and a dust mask to prevent the dust from being inhaled or contacting eyes when drilling holes.

  • Page 27: Installing The Charger (On The Post)

    05 Installation User Manual V1.1-2024-10-12 5.2.3 Installing the Charger (on the Post) NOTICE Contact the manufacturer to purchase a post if you need to install the charger on a Post. Step 1 Take the operation plate off the post. Step 2 Put the post on the ground vertically and mark positions for drilling holes. A cable pipe with a diameter of 60mm has to be embedded underground.

  • Page 28: Installing The Mid Meter (Optional)

    05 Installation User Manual V1.1-2024-10-12 User Manual V1.1-2024-10-12 RCBO 2N·m 2N·m 2N·m HPA10INT0004 5.2.4 Installing the MID Meter (Optional) NOTICE Contact the manufacturer to purchase the MID meter if you need it. GW7K-HCA-20 GW11K-HCA-20 and GW22K-HCA-20...

  • Page 29: Electrical Connection

    User Manual V1.1-2024-10-12 06 Electrical Connection 6 Electrical Connection 6.1 Safety Precaution DANGER • All operations, cables and parts specification during the electrical connection shall be in compliance with local laws and regulations. • Disconnect the upstream switch before electrical connection. Do not work with power on. Otherwise, an electric shock may occur.
  • Page 30 User Manual V1.1-2024-10-12 06 Electrical Connection Wiring Specifications Model Cable Specification Multi-strand three- • Copper, 105℃, 1000 V GW7K-HCA-20 core outdoor AC • Outer diameter: 13 - 14 mm cable • Conductor cross-sectional area: 6mm • Copper, 105℃, 1000 V GW11K-HCA-20 •...

  • Page 31: Connecting The Rcbo Cable

    User Manual V1.1-2024-10-12 06 Electrical Connection 6.2 Connecting the RCBO Cable NOTICE • The installation instructions below apply to devices purchased from the charger manufacturer. If the device is from another supplier, you have to refer to its user manual. •...

  • Page 32: Connecting The Ac Cable

    User Manual V1.1-2024-10-12 06 Electrical Connection 6.3 Connecting the AC Cable DANGER Connect the single-phase AC input cable to the GW7K-HCA-20 charger; and connect the three- phase AC input cable to the GW11K-HCA-20 and GW22K-HCA-20 chargers. 1. For GW7K-HCA-20: its voltage shall be 230Vac,L/N/PE; the current shall be 32A; and the frequency shall be 50/60Hz.

  • Page 33: Connecting The Communication Cable

    User Manual V1.1-2024-10-12 06 Electrical Connection 6.4 Connecting the Communication Cable NOTICE • When connecting the communication line, make sure that the wiring port definition and the equipment are fully matched, and the cable alignment path should avoid interference sources, power lines, etc., so as not to affect signal reception. •...

  • Page 34: Connecting The Lan Communication Cable

    User Manual V1.1-2024-10-12 User Manual V1.1-2024-10-12 06 Electrical Connection 6.4.2 Connecting the LAN Communication Cable NOTICE • Please prepare the communication cable by yourself. • When the LAN-2 port is vacant, please plug the connector with the provided waterproof rubber plug and connect the connector to the charger. If the port isn't If the port isn't used...

  • Page 35: Equipment Commissioning

    07 Equipment Commissioning User Manual V1.1-2024-10-12 7 Equipment Commissioning 7.1 Check Before Power ON Checking Item The charger is firmly installed at a clean place that is well-ventilated and easy to operate. The AC input and communication cables are connected correctly and securely. Cable ties are intact, routed properly and evenly.

  • Page 36: Charging An Ev

    07 Equipment Commissioning User Manual V1.1-2024-10-12 7.3 Charging an EV DANGER • Do not move the EV during charging. • Press the emergency stop button to disconnect the power supply once abnormality happens during the charging. • Do not charge on thunder and rainy days. Make sure that the charging plug and EV charing port are dry if you have to charge.

  • Page 37: Scheduling Charging Via Solargo Or Sems Portal App

    07 Equipment Commissioning User Manual V1.1-2024-10-12 7.3.2 Scheduling Charging via SolarGo or SEMS Portal App SolarGo： AUTO Start AUTO Start Scheduled Charging SEMS： AUTO Start Scheduled Charging...

  • Page 38: Auto Start Mode

    07 Equipment Commissioning User Manual V1.1-2024-10-12 User Manual V1.1-2024-10-12 7.3.3 AUTO Start Mode When the AUTO start mode is enabled, the car will start charging as soon as plugging in the charging plug, without the need of swiping a RFID card , provided that there is no scheduled charging set.

  • Page 39: System Commissioning

    User Manual V1.1-2024-10-12 08 System Commissioning 8 System Commissioning 8.1 Indicator Indicator Color Explanation Green ON The charger is standby. Flash in Green The system of the charger is upgrading. Blue ON The charger is in charging. Red ON A fault has occurred. Indicator light status when RFID card charging activating is abnormal Red light on Tap card before plugging the charging plug to the EV.

  • Page 40: Log In The Charger

    08 System Commissioning User Manual V1.1-2024-10-12 8.2.2 Log in the Charger NOTICE Log in using the initial password for the first time and change the password as soon as possible. To ensure account security, you are advised to change the password periodically and keep the new password in mind.

  • Page 41: Introductions To The Main Page

    User Manual V1.1-2024-10-12 08 System Commissioning 8.2.3 Introductions to the Main page AUTO Start Scheduled Charging Name/Icon Description Set the parameters of the charger. Such as WiFi Configuration, More Ensure Minimum Charging Power, etc. Device Status Status of the charger, such as Idle (plugged), Charing, etc.. Start charging without tapping a card after plugging in the charging AUTO Start plug.

  • Page 42: Configuring Wifi

    08 System Commissioning User Manual V1.1-2024-10-12 8.2.4 Configuring WiFi Configure information of the router or switch which communicates with the charger to ensure communication between the charger and router or switch. Otherwise, the charger cannot connect to the server. Step 1 Tap More > Communication Setting to configure the parameters. Step 2 Tap Network Name and select the right network.

  • Page 43: Configuring Charging Mode

    User Manual V1.1-2024-10-12 08 System Commissioning 8.2.5 Configuring Charging Mode There are three charging modes: Fast, PV priority and PV+battery. Fast The charger uses electricity from power grid, PV, or batteries to charge electric vehicles. The output power of the charger defaults to the nominal output power of the charger, and users can set the output power which is no more than the nominal output power.
  • Page 44 08 System Commissioning User Manual V1.1-2024-10-12 PV + Battery The PV power and battery are used to charge the EV. Loads Loads which can be grid load or back-up load take priority in power consumption, the remaining power will charge the EV. AUTO Start Scheduled Charging...

  • Page 45: More

    User Manual V1.1-2024-10-12 08 System Commissioning 8.2.6 More Dynamic Load Control After you turn on the dynamic load control, the charger will balance the charging speed (or even pause charging) based on the obtained meter data and the set grid connection current to avoid tripping the main fuse.
  • Page 46 08 System Commissioning User Manual V1.1-2024-10-12 Phase Switch NOTICE Phase switch function is only available for three-phase charger. Status Explanation When the total input power is lower than 4.2KW, the charger automatically switches to single-phase charging mode to avoid buying power from the grid or shutting down.
  • Page 47 User Manual V1.1-2024-10-12 08 System Commissioning EV Card Management RFID cards can be added and deleted, and each charger can bound up to 10 cards. Distance per kWh You can set the energy-mileage conversion ratio or remain the default setting.

  • Page 48: Setting And Checking Charger Information Via Sems Portal App (Installers)

    08 System Commissioning User Manual V1.1-2024-10-12 8.3 Setting and Checking Charger Information via SEMS Portal APP (Installers) 8.3.1 Downloading and Installing the App Requirement of Cell Phone: • Operating system: 4.3 or above versions for Android; 9.0 or above versions for iOS. •...

  • Page 49: App Login

    User Manual V1.1-2024-10-12 08 System Commissioning 8.3.3 App Login NOTICE Already obtained the account and password. Type the account & password, tap Login, and enter into SEMS Portal App.

  • Page 50: Creating Plant

    08 System Commissioning User Manual V1.1-2024-10-12 8.3.4 Creating Plant Step 1 Follow below steps, and enter into the Create Plant page. Step 2 Read the instructions, input the requested data, and tap Submit. (* refers to the mandatory items) Step 3 Follow the instructions to add devices, and finish the creation. (Or tap ADD on the main page to add new devices.) Input the requested data Scan the device's QR to add...

  • Page 51: Configuring Charging Mode

    User Manual V1.1-2024-10-12 08 System Commissioning 8.3.5 Configuring Charging Mode There are three charging modes: Fast, PV priority and PV+battery. AUTO Start Auto Start Fast The charger uses electricity from power grid, PV, or batteries to charge electric vehicles. The output power of the charger defaults to the nominal output power of the charger, and users can customize the output power according to their actual needs (no more than the nominal output power).
  • Page 52 08 System Commissioning User Manual V1.1-2024-10-12 PV priority Only the PV power is used to charge the EV. Loads take priority in PV power consumption, the remaining power will charge the EV. AUTO Start...
  • Page 53 User Manual V1.1-2024-10-12 08 System Commissioning PV + Battery The PV power and battery are used to charge the EV. Loads take priority in power consumption, the remaining power will charge the EV. AUTO Start...

  • Page 54: Setting

    08 System Commissioning User Manual V1.1-2024-10-12 8.3.6 Setting Dynamic Load Control Grid Connection...
  • Page 55 User Manual V1.1-2024-10-12 08 System Commissioning Ensure Minimum Charging Power...
  • Page 56 08 System Commissioning User Manual V1.1-2024-10-12 RFID Card Management...
  • Page 57 User Manual V1.1-2024-10-12 08 System Commissioning Phase Switch NOTICE Phase switch function is only available for three-phase charger. Distance per kWh You can set the energy-mileage conversion ratio or remain the default setting.

  • Page 58: Maintenance

    09 Maintenance User Manual V1.1-2024-10-12 9 Maintenance 9.1 Power Off the Charger DANGER Power off the charger before operations and maintenance. Otherwise, the charger may be damaged or electric shocks may occur. Disconnect the RCBO between the charger and the grid/inverter. 9.2 Dismantle the Charger WARNING •...

  • Page 59: Troubleshooting

    09 Maintenance User Manual V1.1-2024-10-12 9.5 Troubleshooting The charger shows in red when there is fault. Log into SEMS Portal App or PV Master App for detailed troubleshooting. Perform troubleshooting according to the following methods. Contact the After Sales Service if these methods do not work.
  • Page 60 09 Maintenance User Manual V1.1-2024-10-12 User Manual V1.1-2024-10-12 Fault Cause Solutions 1. Check if the EV is fully charged. 2. Replug the charging connector after unplugging it for about 15s, The CP signal Preparing Time contact the dealer or After Sales communication is Service if the problems can not be unsuccessful.

  • Page 61: Technical Parameters

    10 Technical parameters User Manual V1.1-2024-10-12 10 Technical Parameters Technical Data GW7K-HCA-20 GW11K-HCA-20 GW22K-HCA-20 Input Nominal Input Voltage (Vac) 230, L/N/PE 400, 3L/N/PE 400, 3L/N/PE Nominal Input Current (A) Nominal AC Grid Frequency (Hz) 50/60 50/60 50/60 Output Nominal Output Power (W) 7000 11000 22000...
  • Page 62 10 Technical parameters User Manual V1.1-2024-10-12 Technical Data GW7K-HCA-20 GW11K-HCA-20 GW22K-HCA-20 5.2(With 6m 5.4(With 6m 6.4(With 6m Cable) Cable) Cable) Weight (kg) 5.6(With 7.5m 5.6(With 7.5m 7.1(With 7.5m Cable) Cable) Cable) Dimension (W×H×D) (mm) 208 x 450 x170 Noise Emission （dB） <...
  • Page 63 GoodWe Website GoodWe Technologies Co., Ltd. No. 90 Zijin Rd., New District, Suzhou, 215011, China www.goodwe.com service@goodwe.com Local Contacts...

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