Goodwe HCA Series User Manual
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Goodwe HCA Series User Manual

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User Manual
AC Charger
HCA Series
(7-22kW)
V1.2-2024-02-20

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  • Page 1 User Manual AC Charger HCA Series (7-22kW) V1.2-2024-02-20...
  • Page 2 GoodWe. Trademarks and other GoodWe trademarks are trademarks of GoodWe Company. All other trademarks or registered trademarks mentioned in this manual are owned by GoodWe Company. NOTICE The information in this user manual is subject to change due to product updates or other reasons.

  • Page 3: Table Of Contents

    User Manual V1.2-2024-02-20 CONTENT CONTENT 1 About This Manual ..................1 1.1 Applicable Model .........................1 1.2 Target Audience ...........................1 1.3 Symbol Definition ........................2 2 Safety Precaution ..................3 2.1 General Safety ..........................3 2.2 AC Charger Safety ........................3 2.3 Personnel Requirements ......................4 2.4 Declaration of Conformity ......................5 3 Product Introduction ..................6 3.1 Product Overview ........................6 3.2 Application Scenarios ........................7...
  • Page 4 User Manual V1.2-2024-02-20 CONTENT 7.3 Charging EV ..........................33 7.3.1 Online Charging via SEMS Portal App ........................33 7.3.2 Offline Charging Steps via SolarGo App ........................33 7.3.3 Plug And Charge ................................33 8 System Commissioning ................34 8.1 Indicator............................34 8.2 Setting and Checking Charger Information via SolarGo APP (installers) ......34 8.3 Setting and Checking Charger Information via SEMS Portal (User) ........

  • Page 5: About This Manual

    All the installers and users have to be familiar with the product features, functions, and safety precautions. This manual is subject to update without notice. For more product details and latest documents, visit https://en.goodwe.com/. 1.1 Applicable Model This manual applies to the listed chargers below: (Hereinafter referred to as HCA).

  • Page 6: Symbol Definition

    01 About This Manual User Manual V1.2-2024-02-20 1.3 Symbol Definition Different levels of warning messages in this manual are defined as follows: DANGER Indicates a high-level hazard that, if not avoided, will result in death or serious injury. WARNING Indicates a medium-level hazard that, if not avoided, could result in death or serious injury. CAUTION Indicates a low-level hazard that, if not avoided, could result in minor or moderate injury.

  • Page 7: Safety Precaution

    • Strictly follow the installation, operation, and configuration instructions in this manual. The manufacturer shall not be liable for equipment damage or personal injury if you do not follow the instructions. For more warranty details, please visit: https://en.goodwe.com/ warranty. 2.2 AC Charger Safety DANGER •...

  • Page 8: Personnel Requirements

    02 Safety Precaution User Manual V1.2-2024-02-20 DANGER • All labels and warning marks should be visible after the installation. Do not cover, scrawl, or damage any label on the equipment. • Warning labels on the Charger are as follows: HIGH VOLTAGE HAZARD Delay discharge.

  • Page 9: Declaration Of Conformity

    User Manual V1.2-2024-02-20 02 Safety Precaution 2.4 Declaration of Conformity The product with wireless communication function sold in the European market meets the requirements of the following directives: • Radio Equipment Directive 2014/53/EU (RED) • Restrictions of Hazardous Substances Directive 2011/65/EU and (EU) 2015/863 (RoHS) The product with wireless communication function sold in the British market meets the requirements of the following directives: •...

  • Page 10: Product Introduction

    User Manual V1.2-2024-02-20 3 Product Introduction 3.1 Product Overview HCA series product is one AC household charger mainly for EV charging, with functions like charging protection, online monitoring, remote upgrading, and so on. Model This manual applies to the listed chargers below: •...

  • Page 11: Application Scenarios

    User Manual V1.2-2024-02-20 03 Product Introduction 3.2 Application Scenarios Connected to Gird Only SolarGo App Router SEMS Portal SEMS Portal App Bluetooth< 10m WiFi< 15m Utility Meter Utility Grid Charger EV (Electric Vehicle) Connected to PV & Battery & Grid Router SEMS Portal SEMS Portal...
  • Page 12 Description Inverter Refers to GoodWe Grid-Tied PV Inverters and Hybrid Inverters. Battery Refers to batteries matched with GoodWe inverters (Only Hybrid Inverters hereof). Provides overcurrent protection for the charger. Contact the charger manufacturer for purchasing. Recommended RCD specifications: TYPE A, with a nominal residual operating current of 30mA.

  • Page 13: Charging Mode

    User Manual V1.2-2024-02-20 03 Product Introduction Grid Types Single phase scenario: Charger Charger Charger Charger Three phase scenario: Charger Charger Charger Charger 3.3 Charging Mode Fast Depending on actual situation, the charger uses electricity from power grid, PV, or batteries to charge electric vehicles.

  • Page 14: Operating Status Of The Charger

    03 Product Introduction User Manual V1.2-2024-02-20 PV + Battery The PV power and battery are used to charge the EV. Loads take priority in power consumption, the remaining power will charge the EV. NOTICE • Only applies to the PV-Storage-Charge scenario composed of charger and inverter. •...

  • Page 15: Functionality

    User Manual V1.2-2024-02-20 03 Product Introduction 3.5 Functionality Applicable for Diverse Scenarios WARNING When using a charger in conjunction with an inverter,ensure the number of phases between the charger and the inverter is the same. Different phases may lead to three-phase imbalance of the inverter, thus result in limited charging methods of the charger or low-voltage faults.

  • Page 16: Appearance

    03 Product Introduction User Manual V1.2-2024-02-20 3.6 Appearance 3.6.1 Parts Description Charger Parts Description Indicator Indicates the operating status of the charger. Input Port for AC cable Connects with single or three phase AC input cable. Reserved Charging Cable Mounting Plate Fixes the charger on the support.
  • Page 17 User Manual V1.2-2024-02-20 03 Product Introduction (Optional) Distribution Board GW11K-HCA GW22K-HCA GW7K-HCA Fixing hole position Input and output port for AC cables (Optional) Post GW11K-HCA GW22K-HCA GW7K-HCA Mounting plate Hole position for fixing Output port for AC cables position the base RCD installation Input and output port for 6.

  • Page 18: Dimension

    03 Product Introduction User Manual V1.2-2024-02-20 3.6.2 Dimension Charger 170mm 208mm 150mm (Optional) Distribution Board GW7K-HCA 107mm 92mm GW11K-HCA and GW22K-HCA 219mm 100mm 150mm...
  • Page 19 User Manual V1.2-2024-02-20 03 Product Introduction (Optional) Post GW7K-HCA 120mm 60mm 185mm 115mm Φ: 15mm 250mm GW11K-HCA and GW22K-HCA 180mm 60mm 185mm 115mm Φ: 15mm 250mm...

  • Page 20: Indicator Description

    App shows offline status, please restart the charger and try again. 3.6.4 Nameplate The nameplate is for reference only. GOODWE trademark, product type, and product model Technical parameters Safety symbols and certification marks Contact information and serial number...

  • Page 21: Check And Storage

    User Manual V1.2-2024-02-20 04 Check and Storage 4 Check and Storage 4.1 Check Before Receiving Check the following items before receiving the product. 1. Check the outer packing box for damage, such as holes, cracks, deformation, and others signs of equipment damage. Do not unpack the package and contact the supplier as soon as possible if any damage is found.

  • Page 22: Storage

    04 Check and Storage User Manual V1.2-2024-02-20 (Optional) GW7K-HCA (Optional) GW11K-HCA and GW22K-HCA 4.3 Storage If the charger is not to be installed or used immediately, please ensure that the storage environment meets the following requirements: 1. Do not unpack the outer package or throw the desiccant away. 2.

  • Page 23: Installation

    User Manual V1.2-2024-02-20 05 Installation 5 Installation 5.1 Installation Requirements Installation Environment Requirements 1. Do not install the equipment in a place near flammable, explosive, or corrosive materials. 2. Do not install the equipment in a place that is easy to touch. High temperature exists when the equipment is working.
  • Page 24 05 Installation User Manual V1.2-2024-02-20 Mounting Support Requirements • The mounting support shall be nonflammable and fireproof. • Install the charger on a surface that is solid enough to bear the charger weight. Installation Angle Requirements • It is recommended to install the charger vertically. •...

  • Page 25: Installation

    User Manual V1.2-2024-02-20 05 Installation Installation Tool Requirements The following tools are recommended when installing the equipment. Use other auxiliary tools on site if necessary. Goggles Safety shoes Safety gloves Dust mask Rubber hammer Diagonal pliers Wire stripper Hammer drill Marker Level Multimeter...

  • Page 26: Installing The Charger

    05 Installation User Manual V1.2-2024-02-20 5.2.2 Installing the Charger NOTICE • Avoid the water pipes and cables buried in the wall when drilling holes. • Wear goggles and a dust mask to prevent the dust from being inhaled or contacting eyes when drilling holes.
  • Page 27 User Manual V1.2-2024-02-20 05 Installation Installing the Residual Current Device Distribution Board NOTICE Contact the manufacturer to purchase the residual current device (RCD for short). Step 1: Put the distribution board on the wall horizontally and mark positions for drilling holes. Step 2: Drill holes using the hammer drill.

  • Page 28: Installing The Charger (Post Mounting)

    05 Installation User Manual V1.2-2024-02-20 5.2.3 Installing the Charger (Post Mounting) NOTICE Contact the manufacturer to purchase a post if you need to install the charger on a Post. Installing the Charger Step 1 Take the mounting plate from the charger. Step 2 Put the post on the ground vertically and mark positions for drilling holes.
  • Page 29 User Manual V1.2-2024-02-20 05 Installation 2N·m Installing the Residual Current Device Distribution Board NOTICE Contact the manufacturer to purchase the residual current device (RCD for short). Type I Distribution Board Type II Distribution Board...

  • Page 30: Electrical Connection

    06 Electrical Connection User Manual V1.2-2024-02-20 6 Electrical Connection 6.1 Safety Precaution DANGER • All operations, cables and parts specification during the electrical connection shall be in compliance with local laws and regulations. • Disconnect the upstream switch before electrical connection. Do not work with power on. Otherwise, an electric shock may occur.

  • Page 31: Connecting The Rcd Cable

    User Manual V1.2-2024-02-20 06 Electrical Connection Wiring Specifications Model Cable Specification • Copper, -30℃ ~ +50℃, 450/750V GW7K-HCA • Outer diameter: 11~17mm • Conductor cross-sectional area: 6mm • Copper, -30℃ ~ +50℃, 450/750V Multiple core GW11K-HCA • Outer diameter: 11~17mm outdoor AC cable •...
  • Page 32 06 Electrical Connection User Manual V1.2-2024-02-20 Type I RCD 260mm 10mm 120mm 10mm 10mm 230mm 10mm 3.5N·m...

  • Page 33: Connecting The Ac Cable

    User Manual V1.2-2024-02-20 06 Electrical Connection Type II RCD 330mm 10mm 100mm 10mm 285mm 6.3 Connecting the AC Cable DANGER Connect the single-phase AC input cable to the GW7K-HCA charger; and connect the three- phase AC input cable to the GW11K-HCA and GW22K-HCA chargers. 1.
  • Page 34 06 Electrical Connection User Manual V1.2-2024-02-20 AC-1 Connector 25-35mm 10mm 1.2N·m GW7K-HCA...
  • Page 35 User Manual V1.2-2024-02-20 06 Electrical Connection AC-2 Connector 25-35mm 10mm 1.2N·m GW7K-HCA...

  • Page 36: Equipment Commissioning

    07 Equipment Commissioning User Manual V1.2-2024-02-20 7 Equipment Commissioning 7.1 Check Before Power ON Checking Item The charger is firmly installed at a clean place that is well-ventilated and easy to operate. The AC input and communication cables are connected correctly and securely. Cable ties are intact, routed properly and evenly.

  • Page 37: Charging Ev

    User Manual V1.2-2024-02-20 07 Equipment Commissioning 7.3 Charging EV DANGER • Do not move EV during charging. • Press the emergency stop button to disconnect the power supply once abnormality happens during the charging. • Do not charge on thunder and rainy days. Make sure that the charging plug and EV charing port are dry if you have to charge.

  • Page 38: System Commissioning

    Commonly used functions: • Check the working status of the charger. • Check the charging records etc. For more details, refer to SolarGo User Manual. Scan the QR code or visit https://en.goodwe. com/Ftp/EN/Downloads/User%20Manual/GW_SolarGo_User%20Manual-EN.pdf to get the user manual. SolarGo App...

  • Page 39: Setting And Checking Charger Information Via Sems Portal (User)

    • Check the working status of the charger remotely or nearly • Start or stop charging remotely or nearly • Check the charging records For more details, refer to SEMS Portal User Manual. Scan the QR code or visit https://en.goodwe. com/Ftp/EN/Downloads/User%20Manual/GW_SEMS%20Portal%20APP_User%20Manual-EN.pdf to get the user manual. SEMS Portal App...

  • Page 40: Maintenance

    09 Maintenance User Manual V1.2-2024-02-20 9 Maintenance 9.1 Power Off the Charger DANGER Power off the charger before operations and maintenance. Otherwise, the charger may be damaged or electric shocks may occur. Disconnect the RCD between the charger and the grid/inverter. 9.2 Dismantle the Charger WARNING •...

  • Page 41: Troubleshooting

    User Manual V1.2-2024-02-20 09 Maintenance 9.5 Troubleshooting The charger shows in red when there is fault. Log into SEMS Portal App or PV Master App for detailed troubleshooting. Perform troubleshooting according to the following methods. Contact the After Sales Service if these methods do not work.
  • Page 42 09 Maintenance User Manual V1.2-2024-02-20 Fault Cause Solutions 1. Check if the EV is fully charged. 2. Replug the charging connector after unplugging it for about 15s, The CP signal Preparing Time contact the dealer or After Sales communication is Service if the problems can not be unsuccessful.

  • Page 43: Technical Parameters

    Max. Operating Altitude (m) 2000 Cooling Method Natural Convection User Interface APP, LED Start method WLAN+APP Communication Bluetooth, Wi-Fi Communication protocols GoodWe Weight (kg) Dimension (W×H×D mm) 208 x 450 x 150 Noise Emission (dB) < 20 Standby Power (W) < 6...
  • Page 44 10 Technical parameters User Manual V1.2-2024-02-20 Technical Data GW7K-HCA GW11K-HCA GW22K-HCA Ingress Protection Rating IP66 Output Cable & Connector 6m Cable IEC Type2 Installation Indoors or outdoors Type A + 6mA DC Fault Current Protection MTBF (h) 100000 Protective Class Mounting Method Wall/Floor (With floor post) IEC61851-1-2017, IEC 62955, IEC61008-1, BSEN61851-1-...
  • Page 45 GoodWe Website GoodWe Technologies Co., Ltd. No. 90 Zijin Rd., New District, Suzhou, 215011, China www.goodwe.com service@goodwe.com Local Contacts...

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