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NCR VOYIX XL15 User Manual

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User Guide
NCR XL15 (5915)
BCC5-0000-5162
Issue M

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Summary of Contents for NCR VOYIX XL15

  • Page 1 User Guide NCR XL15 (5915) BCC5-0000-5162 Issue M...
  • Page 2 The product described in this document is a licensed product of NCR Corporation. NCR is a registered trademark of NCR Corporation. NCR RealPOS is a trademark of NCR Corporation in the United States and/or other countries. Other product names mentioned in this publication may be trademarks or registered trademarks of their respective companies and are hereby acknowledged.
  • Page 3 Notice: This document is NCR proprietary information and is not to be disclosed or reproduced without consent. Safety Requirements The NCR XL15 (5915) conforms to all applicable legal requirements. To view the compliance statements see the NCR RealPOS Peripherals Safety and Regulatory Statements (B005-0000- 1701).
  • Page 4 Peripheral Usage This terminal should only be used with peripheral devices that are certified by the appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those which are recommended by NCR Corporation. Warning: DO NOT connect or disconnect the transaction printer while the terminal is connected to AC power.

  • Page 5: Table Of Contents

    Table of Contents Chapter 1: Product Overview Base Models Features and Benefits Optional Features Specifications Magnetic Stripe Reader Data Encryption NCR Encrypted MSR (5915-F141/F241, 7613-K141) Card Data Encoding Card Thickness Enhanced Keypad Keypad Driver Keypad Remap Utility Enhanced Keypad Peripherals Enhanced Keypad Tools Wire Key Tip Removal Tool (5915-K175) Display Mounts XL–Series Stand (5915–F033/F233, 5915–K033)
  • Page 6 Chapter 2: Hardware Installation Installation Restrictions Ergonomic Workplace Installing the Display XL-Series Stand Connecting to a POS Terminal Display Port Cables External Power Cables Powered USB Cables Audio Cable Adapters Chapter 3: Operation and Cleaning Touchscreens Projected Capacitive Touchscreen Using the PCAP Touchscreen Resistive Touchscreen Using the Resistive Touchscreen Touchscreen Cleaning Procedures...
  • Page 7 Running the Utility (GUI Version) Main Menu Monitors Detected Panel Center Panel Control Buttons Display Adjustment Procedures Resetting Factory Defaults Running the Utility (Console Version) Chapter 5: Touchscreen Calibration Proper Touchscreen Methods Calibrating the Touchscreen Resistive Touchscreen Calibration...
  • Page 8 Revision Record Issue Date Remarks Feb 2017 First Issue July 2017 Added 0.5m Display Port Cable (1432-C483-0005) Added 0.5m Powered USB Cable (1432-C477-0005) Aug 2017 Removed Converter Cable (7932-4297-9998) Added Adapters (1432-C790-0001 and 1432-C791-0000) Jan 2019 Added JIS MSR (F142/F242), Bracket Adapter Plate (K330/K331), white features (5915-2315, F233, F241) Removed old cable PNs Mar 2019...

  • Page 9: Chapter 1: Product Overview

    15–inch, projected capacitive (PCAP) or resistive touchscreen, or LED backlight non–touch. The XL15 display is compatible with any product that has a display port video and a USB interface and can be used as an associate display or rear mounted to a terminal or free standing to display pricing and promotional messages.

  • Page 10: Features And Benefits

    Product Overview Features and Benefits Features Description Touch Displays 15" Resistive  • Single Touch Interface • Standard 4:3 Aspect Ratio • 1024x768 XGA resolution • 350 NIT LED–Backlit LCD • Narrow Bezel Design • Display Port • Software OSD Support 15" Projected Capacitive (PCAP) •...

  • Page 11: Optional Features

    Product Overview Optional Features Optional Features Description Power Cord 1416–C325–0030 US Power Cord Provides a 3m (118.11 in.) 5915–F100 power cord for an external power supply. 1416–C323–0030 International Power Cord 5915–F101 1416–C321–0030 UK Power Cord 5915–F102 Australia Power Cord 1416–C322–0030 5915–F103 1416–C391–0030 China Power Cord 5915–F104 1416–C320–0030...
  • Page 12 Product Overview Optional Features Description External Power Cables 5915–F120 Universal Switching Provides a 12VDC Power 5915-K100 MEPS Power Supply - 12V, 2.5 Adapter, 40W, DOE VI, 4 pin A output for Touch (ROHS) Mini-DIN connector. 1432–C591–0013 1.3m USB Type A with power Provides a 1.3m (51.18 in.) 5915–F121 connector USB cable with latching 1x8...
  • Page 13 Product Overview Optional Features Description Powered USB Cables 1432–C477–0005 0.5m 12V Powered USB Provides a 0.5m (19.68 in.) 5915–F115 12V USB power cable with latching 1x8 connector on the display end and a latching 12V USB + Power connector on the terminal end. Provides both power and touch communication.
  • Page 14 Product Overview Optional Features Description Audio Cable 1432–C593–0013 1.3m with 3.5mm plug Male Provides a 1.3m (51.18 in.) 5915–F126 black cable for use on terminals with a line–out or audio port. 1432–C593–0040 4m with 3.5mm plug Male Provides a 4m (157.48 in.) 5915–F127 black cable for use on terminals with a line–out or...
  • Page 15 Product Overview Optional Features Description Enhanced Keypad 5915-F147 Enhanced Keypad with Mounts on Port A (Right Side) NCR Encrypted MSR, Black of the display. Internal USB connection. Must add on keylock, blank plate, or biometric feature. 5915-F148 Enhanced Keypad with Mounts on Port A (Right Side) JIS MSR, Black of the display.
  • Page 16 Product Overview Optional Features Description Enhanced Keypad 5915-F160 Blank Plate for Enhanced Filler plate if keylock or Peripherals Keypad, Black biometric is not desired. 5915-F161 Keylock for Enhanced Keypad, 4 position keylock. Includes: Black • [1] EX (Exception) key • [1] S (Supervisor) key •...

  • Page 17: Specifications

    Product Overview Specifications Feature Specifications Bezel Zero bezel, flat screen (PCAP) Touch – PCAP Projected Capacitive (10 point multi-touch) Touch – Resistive 5 Wire Resistive Touchscreen Life Expectancy • PCAP – Unlimited • Resistive – 50 million at one point Touch Driver Touch Interface Anti-Glare 85...
  • Page 18 1-10 Product Overview Feature Specifications Power consumption • 7.5w (Typical) • 3.3w (Standby) External USB Connectivity None MSR Option NCR Encrypted 3-Track or JIS Biometrics None Camera None Physical Mounting Interface NCR 100 mm Color • Black • White LED Life 50,000 hours (hours to ½...

  • Page 19: Magnetic Stripe Reader

    Product Overview 1-11 Magnetic Stripe Reader Data Encryption There are two types of MSR heads available for the XL15: • NCR Encrypted MSR (5915-F141/F241, 7613-K141) — The following software interfaces are supported: OPOS, Serial, NCR API, or Keyboard Wedge. • NCR JIS MSR (F142/F242) NCR Encrypted MSR (5915-F141/F241, 7613-K141) The NCR Encrypted MSR head encrypts card data on the head using a Triple DES DUKPT encryption scheme.

  • Page 20: Enhanced Keypad

    1-12 Product Overview Enhanced Keypad There are six Enhanced Keypad options for the XL15: • Enhanced Keypad with MSR, Black (5915-F147) • Enhanced Keypad with JIS MSR, Black (5915-F148) • Enhanced Keypad with No MSR Filler Plate, Black (5915-F149) • Enhanced Keypad with MSR, White (5915-F247) •...

  • Page 21: Keypad Driver

    Product Overview 1-13 The Enhanced Keypad includes Lenses and Key Tips. These parts are bagged separately (not installed). Part Number Description Quantity 497-0521386 Enhanced Keypad Lenses 17 pcs. 1x1.5 1 pc. 2x1.5 497-0525526 Enhanced Keypad Key Tips, 2 pcs. 1x1.5 Key Tip and Lens Double Shot, Pantone Cool 1 pc.

  • Page 22: Keypad Remap Utility

    1-14 Product Overview Keypad Remap Utility The NCR POS Keyboard Remap Utility provides a graphical user interface for keyboard remapping for the following: • 5932 Keyboards • 5953 Dynakeys • 5954 Dynakeys • X-Series Dynakeys • Enhanced Keypads The utility is located in the following location: https://www5.ncr.com/support/support_drivers_ patches.asp?Class=External/NCRKeyboard\Remap\display Refer to the Readme document for the utility installation procedure.

  • Page 23: Enhanced Keypad Peripherals

    Product Overview 1-15 Enhanced Keypad Peripherals The Enhanced Keypad has the following peripheral options: • Blank Plate for Enhanced Keypad, Black (5915-F160) • Keylock for Enhanced Keypad, Black (5915-F161) • Biometrics for Enhanced Keypad, Black (5915-F162) • Blank Plate for Enhanced Keypad, White (5915-F260) •...

  • Page 24: Enhanced Keypad Tools

    1-16 Product Overview Enhanced Keypad Tools Wire Key Tip Removal Tool (5915-K175) This tool allows safe removal of Enhanced Keypad key tips.

  • Page 25: Display Mounts

    Product Overview 1-17 Display Mounts XL–Series Stand (5915–F033/F233, 5915–K033) Pole Mount with XL Display Adapter (5915-K400)

  • Page 26: Integration Tray Mount (5968-K024, 7607-K024)

    1-18 Product Overview Integration Tray Mount (5968–K024, 7607-K024)

  • Page 27: Checkstand Mount (5968-K039)

    Product Overview 1-19 Checkstand Mount (5968–K039) Wall Mount (7702–K320)

  • Page 28: Third Party Mounts

    1-20 Product Overview Third Party Mounts Quick Release Bracket (5915–K320) Quick release bracket for easy cable access for third party mounts. The bracket provides hooks and two mounting points, and replaces the standard four mounting points on third party pole arms.
  • Page 29 Product Overview 1-21 VESA Bracket Adapter Plate (5915-K330/K331) Adapter plate to mount displays with 100mm x 100mm VESA patterns to mounts with a 75mm x 75mm VESA pattern.

  • Page 30: Customer Display (7702-K453)

    1-22 Product Overview Customer Display (7702–K453)

  • Page 31: Front Panel Power Led

    Product Overview 1-23 Front Panel Power LED Color Description System OFF or No Power Green Video Signal found No Video Signal...

  • Page 32: Label Locations

    1-24 Product Overview Label Locations...

  • Page 33: Chapter 2: Hardware Installation

    Hardware Installation Chapter 2: Installation Restrictions Before installing the NCR XL15 (5915) Display, read and follow the guidelines in the XL15 POS Site Preparation Guide and the NCR Workstation and Peripheral AC Wiring Guide (BST0-2115-53). • Install the display near an electrical outlet that is easily accessible. Use the power cord as a power disconnect device.

  • Page 34: Ergonomic Workplace

    2-26 Hardware Installation Ergonomic Workplace The NCR XL15 has a high brightness LCD, please observe the following when considering the terminal workplace. • Avoid direct glaring and reflective glaring light. Locate the terminal in a controlled luminance surrounding. When installed next to windows orient the terminal so it does not reflect the outside light.

  • Page 35: Installing The Display

    Hardware Installation 2-27 Installing the Display The XL15 Display can be mounted using a variety of mounts: • XL–Series Stand (5915–F033/F233, 5915–K033) • Wall Mount (7702–K320) • Integration Tray Mount (5968–K024) • Checkstand Mount (5968–K039) • Third–Party VESA Mounts This chapter explains how to perform an "Out–of–box" installation of the 5915 display mounted on the XL–Series Stand and how to connect cables to a POS terminal.

  • Page 36: Xl-Series Stand

    2-28 Hardware Installation XL-Series Stand 1. Connect the Display cables and route them according to the imprinted routing guide. a. Connect and route the Audio Cable first. Route the cable looping around the cable strain relief posts as shown. b. Connect the Display Power Cable and route straight down over the Audio Cable. c.
  • Page 37 Hardware Installation 2-29 a. Insert the VESA tabs into the slots in the rear of the Display and then slowly rotate the stand assembly downward. b. Rotate the Stand to the orientation shown below.
  • Page 38 2-30 Hardware Installation 3. Gently push the Stand assembly forward to properly align its mounting holes with the display. Secure the Stand with screws (2). 4. Pivot the display towards the back as shown.
  • Page 39 Hardware Installation 2-31 5. Route and secure the Display cables to the Mounting Bracket then through the Stand and then out the base opening. a. Route the Audio Cable first to the left slot and make sure it is behind the tab in the slot. b.
  • Page 40 2-32 Hardware Installation d. Route the cables through the neck slot then push cables through the curved neck opening and then out the base opening. Align the Audio Cable and Display Port Cable to the left side and the 12V USB Cable to the right side. e.
  • Page 41 Hardware Installation 2-33...

  • Page 42: Connecting To A Pos Terminal

    2-34 Hardware Installation Connecting to a POS Terminal The following illustrations show the host terminal cable connections. The required cables vary depending on the available video connectors on the host terminal. Display Port Cables The Display Port Cable provides video to the display. •...

  • Page 43: External Power Cables

    Hardware Installation 2-35 External Power Cables An External Power Cable provides both USB and power to the display when the host terminal does not have a USB 12V port available, but does have an available standard USB port. 1. Connect the External Power Cable to the display Power connector. 2.

  • Page 44: Powered Usb Cables

    2-36 Hardware Installation Powered USB Cables The Powered USB Cable provides both USB and power to the display. Audio Cable The Audio Cable provides audio to the display. • Connect the Audio cable to the Audio Port connectors on both the display and the terminal.

  • Page 45: Adapters

    Hardware Installation 2-37 Adapters HDMI to Display Port Adapter The HDMI to Display Port Adapter allows connection of a display with Display Port to a host terminal with an HDMI connection. The adapter must be used with a Display Port Cable. 1. Connect the Display Port Cable to the display. 2.
  • Page 46 2-38 Hardware Installation...
  • Page 47 Hardware Installation 2-39 DVI-D to HDMI Adapter The DVI-D to HDMI Adapter allows connection of a display with Display Port to a host terminal with a DVI connection. The adapter must be used with a Display Port Cable and an HDMI to Display Port Adapter.
  • Page 48 2-40 Hardware Installation...

  • Page 49: Chapter 3: Operation And Cleaning

    Therefore, the active surface is not directly touched and does not wear off by normal use. Since most surface contamination do not cause interference to the touchscreen the NCR XL15 (5915) can be used in public or severe environmental conditions.

  • Page 50: Resistive Touchscreen

    3-42 Operation and Cleaning Resistive Touchscreen The resistive TFT touchscreen is constructed of a hard-coated polyester top sheet that is overlaid on a conductive-coated glass layer. Voltage is applied to the top sheet. As a user touches the screen, the top sheet compresses and comes into contact with the glass layer, causing current to flow to the four corners in proportion to the distance from the edge.

  • Page 51: Magnetic Stripe Reader

    Operation and Cleaning 3-43 Magnetic Stripe Reader The NCR XL15 (5915) features an ISO 3-Track Encrypted MSR head. The card reading is bi-directional and is mounted on the right side of the display. Using the MSR Swipe the card through the slot in the MSR in a quick and steady movement. The magnetic stripe must be facing up and with the stripe in the slot.

  • Page 52: Cleaning The Msr

    3-44 Operation and Cleaning Cleaning the MSR Customers who are participating in the NCR Partnership Services Program can purchase cleaning cards through NCR Services using the NCR Part Number. Part NCR Part Number MSR Cleaning Card, Wet 603-9015143 Cleaning Frequency For low use retail establishments, the cleaning procedures should be followed at least once per month.

  • Page 53: Cabinet Cleaning Procedures

    Operation and Cleaning 3-45 Cabinet Cleaning Procedures 1. Disconnect the unit from the power outlet before cleaning. 2. Wipe the cabinet using a non-abrasive cloth (microfiber cleaning cloth or cloth towel) dampened with soap and water solution. Warning: Do not use alcohol (methyl, ethyl, or isopropyl) or any strong dissolvent. Do not use thinner or benzene, abrasive cleaners (powders), abrasive cleaning materials (scrub brush, scouring pad), or compressed air.

  • Page 54: Chapter 4: Ncr Software Osd Utility

    NCR Software OSD Utility Chapter 4: Introduction The NCR Software OSD is an application that is used to adjust display parameters, such as Brightness, Contrast, and color. It also provides monitor identification information, such as the name, serial number, and manufacturer. Supported Features Note: Not all features are supported on every monitor.

  • Page 55: Installing The Utility

    4-47 NCR Software OSD Utility Installing the Utility 1. Download the OSD Utility from the NCR website: https://www.ncrvoyix.com a. At this site, select the Support tab. b. Select Drivers and Patches Retail Support Files→ NCR RealPOS and → Peripherals→ Displays→ 5915. c.

  • Page 56: Running The Utility (Gui Version)

    NCR Software OSD Utility 4-48 Running the Utility (GUI Version) 1. Unzip the application to a folder of your choice on the target system. 2. In the unzipped folder, navigate to the OSD executable. Example: (32-Bit version) NCR_Software_OSD_GUI_x86_V2.1.6.3>> 3. Execute the NCR_Software_OSD_GUI_x86.exe file to start the application.

  • Page 57: Control Buttons

    4-49 NCR Software OSD Utility Control Buttons The Control Buttons show the available features that can be modified. Unavailable features are grayed out. Refresh Button Refreshes data in the Monitors Detected panel (OSD does not auto detect). Use this button after connecting a new monitor to refresh the data.
  • Page 58 NCR Software OSD Utility 4-50 • Raw capabilities string (CAPS) Brightness Provides tools for adjusting Display brightness settings. Contrast Provides tools for adjusting Display contrast settings. Positioning Provides tools for gradually moving the image on the Display to a specific region (either left, right, up, or down).
  • Page 59 4-51 NCR Software OSD Utility Moire Provides tools for increasing or decreasing the vertical or horizontal moiré picture cancellation. Language Provides listing of the supported languages and permits changing the OSD language.

  • Page 60: Display Adjustment Procedures

    NCR Software OSD Utility 4-52 Display Adjustment Procedures The adjustment procedures are similar for most features. The color adjustment shown below is an example. 1. Select the Colour button. 2. The default Colour Settings menu has the 6500K radio button selected. To activate the color slides select User1 3.

  • Page 61: Resetting Factory Defaults

    4-53 NCR Software OSD Utility Resetting Factory Defaults Should the need arise the display settings can be reset to the factory defaults. 1. Select the Restore button. 2. All settings or just specific groups can be reset. Select the button of choice in the Restore window.

  • Page 62: Running The Utility (Console Version)

    NCR Software OSD Utility 4-54 Running the Utility (Console Version) 1. Unzip the downloaded application to a folder of your choice on the target system. 2. In the unzipped folder, navigate to the OSD executable. Example: (32-Bit version) NCR_Software_OSD_Console_x86_V2.1.7.1 >> 3.

  • Page 63: Chapter 5: Touchscreen Calibration

    Touchscreen Calibration Chapter 5: Only units with resistive touchscreens need to be calibrated. PCAP displays do not require calibration. Proper Touchscreen Methods Before performing the calibration procedure please observe the following guidelines for proper/improper methods of touching the screen. • Face the monitor directly.

  • Page 64: Calibrating The Touchscreen

    5-56 Touch Screen Calibration • Do NOT touch the bezel with your other fingers. Calibrating the Touchscreen Resistive Touchscreen Calibration 1. Run the calibration program. a. Open Windows Explorer. b. Navigate to the calibration program. >> Install>> Touch>> Drivers>> Resistive Touch Calibration 2.

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