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User guide
QPDX-5K (QP105DX-5K)
The colour and the appearance may differ depending on the product, and the content in the
manual is subject to change without prior notice to improve the performance.
An administration fee may be charged in the following situations:
(a) An engineer is called out at your request, but it is found that the product has no defect (i.e.,
where the user manual has not been read).
(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e.,
where the user manual has not been read).
You will be informed of the administration fee amount before a technician visits.
© Samsung
Samsung owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited. Trademarks other than Samsung are property of their respective owners.
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Table of Contents
Troubleshooting
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Summary of Contents for Samsung QPDX-5K
- Page 1 You will be informed of the administration fee amount before a technician visits. © Samsung Samsung owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited. Trademarks other than Samsung are property of their respective owners.
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Page 2: Table Of Contents
Table of contents Before Using the Product Before Installing the Product (Installation Connecting HDMI to Sound system and Guide) Video device Tilting Angle and Rotation Safety Precautions Connecting to an Audio system Ventilation Safety symbols Electricity and Safety Connecting the LAN Cable Installing the Wall Mount Installation Preparing before installing Wall-Mount... - Page 3 Clone Product Prevention of Afterimage Burn-in ID Settings Troubleshooting Guide What is afterimage burn-in? Video Wall Recommended prevention practices On/Off Timer Requirements Before Contacting Samsung Ticker Licence Customer Service Centre Testing the Product Checking the Resolution and Frequency Check the followings.
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Page 4: Chapter 01 Before Using The Product
Chapter 01 Before Using the Product Safety Precautions The following safety instructions are to ensure your personal safety and prevent property CAUTION damage. Please read the following to ensure the proper use of the product. RISK OF ELECTRIC SHOCK. DO NOT OPEN. Safety symbols CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). -
Page 5: Electricity And Safety
Product failure, an electric shock or fire may result from a damaged cable. accidents. Do not connect multiple products to a single power socket. Only use the power cord provided with your product by Samsung. Do not use the Overheated power sockets may cause a fire. power cord with other products. -
Page 6: Installation
If the product is installed in an unusual location, the surrounding environment may cause a serious quality problem. Therefore, be sure to contact Samsung Customer Service Centre before installation. (Places where many fine dusts are generated, places where chemicals are used,... -
Page 7: Operation
If the product is dropped or its appearance is damaged, turn off the power switch and Otherwise, an electric shock may result. disconnect the power cord. Then contact Samsung Customer Service Centre. There is a high voltage inside the product. Never disassemble, repair or modify the Continued use can result in an electric shock or a fire. - Page 8 Insert each battery so that its polarity (+, –) is correct. Caution If the polarity is not correct, the battery may rupture or the internal fluid may leak, causing contamination and damage to the surroundings, fire, or personal injury. Do not place heavy objects on the product. When you do not use the product for a long time due to vacation or other reason, Product failure or personal injury may result.
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Page 9: Precautions When Handling The Panel
Precautions when handling the panel Cleaning " The colour and the appearance may differ depending on the model. Warning Do not stand the product as shown in the image. The panel is fragile and can get damaged. Do not spray water or cleaner directly on the product. •... -
Page 10: Storage And Maintenance
Cleaning the exterior and display • Contact Samsung Customer Service Centre if the inside of the product needs cleaning (service fee will be charged). Wipe the surface with a slightly wet, soft cloth, and then wipe with a dry cloth. -
Page 11: Chapter 02 Preparations
Chapter 02 Preparations Checking the Components " Contact the vendor where you purchased the product if any components are missing. Waste Electrical & Electronic Warranty card " The appearance of the components Equipment Simple User Guide Regulatory guide may differ from the images shown. (Not available in some locations) (Europe only) "... -
Page 12: Parts
Parts " The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Parts Description Press a button on the remote control pointing at the sensor on the front of the product to perform the corresponding function. -
Page 13: Ports
Ports Port Description RS232C Connects to MDC using an RS232C adapter. " The colour and shape of parts may differ from what is shown. RS232C Specifications are subject to change without notice to improve quality. Connects to an external IR cable that receives signals from the remote control. HDMI HDMI Connects to a source device using a HDMI cable. -
Page 14: Control Menu
Control menu Items Description Power off the product. " The power button («) is located on the bottom or rear of the product, • With the control menu screen displayed, briefly press the power button to Power off depending on the model. move the cursor to Power off , and then press and hold the power button to... -
Page 15: Remote Control
Remote Control " Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled. " A button without a description in the image below is not supported on the product. "... - Page 16 Quickly select frequently used functions by Display information about the current input source. pressing it while a content is playing. Move to the upper, lower, left or right menu, or adjust an option's setting. Confirm a menu selection. Return to the previous menu. Exit the current menu.
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Page 17: Before Installing The Product (Installation Guide)
Before Installing the Product (Installation Ventilation Guide) " Contact Samsung Customer Service Centre for further details. Installation on a Perpendicular Wall To prevent injury, this apparatus must be securely attached to the floor/wall in accordance Minimum 7.5 mm with the installation instructions. -
Page 18: Installing The Wall Mount
We recommend you contact a technician for assistance when installing the wall mount bracket. • Samsung is not responsible for any damage to the product or injury to yourself or others if you select to install the wall mount on your own. -
Page 19: Wall Mount Kit Specifications (Vesa)
Samsung is not liable for these kinds of accidents. Wall mount • Samsung is not liable for product damage or personal injury when a non-VESA or non-specified wall mount is bracket used or the consumer fails to follow the product installation instructions. -
Page 20: Chapter 03 Connecting And Using A Source Device
Chapter 03 Connecting and Using a Source Device Before Connecting Connecting to a PC • Do not connect the power cord before connecting all other cables. Pre-connection Checkpoints Ensure you connect a source device first before connecting the power cord. •... -
Page 21: Connection Using A Usb-C Cable
VESA standards. Using a DP cable that is not VESA compliant may cause the product to function improperly. Samsung shall not be held responsible for any issues from using a cable that is not VESA compliant. -
Page 22: Connecting To A Video Device
Connecting to a Video Device Connection Using an HDMI Cable " Connecting parts may differ in different products. • Do not connect the power cord before connecting all other cables. HDMI 1 (ARC) Ensure you connect a source device first before connecting the power cord . HDMI •... -
Page 23: Connecting Hdmi To Sound System And Video Device
Connecting HDMI to Sound system and Connecting the LAN Cable Video device " Connecting parts may differ in different products. " Connecting parts may differ in different products. After connecting a video device to the product using SOUND BAR HDMI Port an HDMI cable, make sure to configure the settings as shown below. -
Page 24: Changing The Input Source
Changing the Input source Source allows you to select a variety of sources and change source device names. You can display the screen of a source device connected to the product. Select a source from source list to display the screen of the selected source. "... -
Page 25: Chapter 04 Multiple Display Control
Chapter 04 Multiple Display Control Control multiple display devices connected to a PC simultaneously. Cable Connection • Pin assignment 1 2 3 4 5 5 4 3 2 1 RS232C Cable Interface RS232C (9 pins) TxD (No.2), RxD (No.3), GND (No.5) Bit rate 9600 bps 6 7 8 9... -
Page 26: Lan Cable
LAN Cable • RS232C cable Connector: 9-Pin D-Sub to Stereo Cable • Pin assignment 1 2 3 4 5 6 7 8 -P2- -P1- -P1- -P1- -P2- -P2- STEREO Male type PLUG (3.5ø) Pin No Standard Colour Signal White and orange Orange White and green Blue... - Page 27 Cross LAN cable (PC to LFD) • Connector : RJ45 Direct LAN cable (PC to HUB) Signal Signal Signal Signal...
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Page 28: Connection
Connection • Connection 3 " This option is only available for models that have LAN ports. " Ensure you connect each of the adapters to the correct RS232C port on the product. " Connecting parts may differ depending on the model. Monitor 1 Monitor 2 Monitor 3... -
Page 29: Control Codes
Control Codes • All communications take place in hexadecimals. The checksum is calculated by adding up all values except the header. If a checksum adds up to be more than 2 digits as shown below (11+FF+01+01=112), the first digit is removed. E.g. -
Page 30: Power Control
Power control Volume control • Function • Function A product can be powered on and off using a PC. The volume of a product can be adjusted using a PC. • Viewing power state (Get Power ON / OFF Status) •... -
Page 31: Input Source Control
Input source control • Header Command Data length Ack/Nak r-CMD Val1 • Function Checksum "Input The input source of a product can be changed using a PC. 0xAA 0xFF 0x14 Source" • Viewing input source state (Get Input Source Status) "Input Source": An input source code to be set on a product. -
Page 32: Screen Size Control
Screen size control Video Wall Mode Control • Function • Function The screen size of a product can be changed using a PC. Video Wall mode can be activated on a product using a PC. This control is only available on a product whose Video Wall is enabled. -
Page 33: Safety Lock
Safety Lock Video Wall On • Function • Function PC can be used to turn the Safety Lock On function on or off on a product. Turn Video Wall on or off on the product from your computer. This control is available regardless of whether or not the power is turned on. This control is only available on a product whose Video Wall is enabled. -
Page 34: Video Wall User Control
Video Wall User Control Wall_SNo: Product Number code assigned to the product 10x10 Video Wall Model : (1 ~ 100) • Function Turn the Video Wall function on or off on the product from your computer. Set Number Data This control is only available on a product whose Video Wall is enabled. - Page 35 Wall_Div: Video Wall Divider code assigned to the product 10x10 Video Wall Model 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x11 0x12 0x13 0x14 0x15 0x16 0x17 0x18 0x19 0x1A 0x1B 0x1C 0x1D 0x1E 0x1F...
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Page 36: Using Mdc
"Finish" to run the MDC programme immediately. For details on how to use the MDC programme, refer to Help after installing the programme. The MDC programme is available on the website. (http://www.samsung.com/business) The MDC Unified shortcut icon will be created on the desktop after installation. -
Page 37: Chapter 05 Home Screen
Chapter 05 Home Screen Accessible using the button on the remote control. Favourites Add features available under Source Features that are frequently used, to Favourites. " Press d to select Add to Favourites, and press E. Delete or rearrange items in Favourites. →... -
Page 38: Features
Features Various features are available. Add frequently used features to Favourites. " Press d to select Add to Favourites, and press E. → Features You can also set options for each app. Favourites Features Source Settings " The displayed image may differ depending on the model. -
Page 39: Magicinfo
MagicInfo Description → Features → MagicInfo → E Select between internal or external memory. Play a range of content such as channels with schedules assigned, templates or files. Play content, templates and schedules configured on the server. " This function may not be supported depending on the model. •... -
Page 40: When Content Is Running
When content is running Available menu Press the TOOLS button on the remote control during content playback to configure settings. Control buttons on the remote control You can play, pause, or skip the content on the playlist by pressing buttons on the remote Menu Description control. -
Page 41: File Formats Compatible With Player
File Formats Compatible with Player Sound output restrictions • More than one sound output cannot be used. • Supported file systems include FAT32 and NTFS. • Playback priority: network BGM → local BGM → video file in the main frame selected by the •... - Page 42 Supported video codecs Frame rate Bit rate File format Container Video codecs Resolution Audio codecs (fps) (Mbps) 4096 x 2160: 60 *.avi H.264 BP/MP/HP 4096 x 2160 1920 x 1080: 120 *.mkv *.asf 7680 x 4320: 60 HEVC (H.265 - Main, Main10) 7680 x 4320 *.wmv 3840 x 2160: 120...
- Page 43 Other restrictions Audio decoders • Codecs may not function properly if there is a problem with the content. • WMA is supported up to 10 Pro 5.1 channels, M2 profile. • Video content does not play or does not play correctly if there is an error in the content or •...
- Page 44 Power Point WORD • Compatible document file formats • Compatible document file formats • Compatible document file formats – Extension : ppt, pptx, pps, ppsx – Extension : pdf – Extension : .doc, .docx – Version : Office 97 ~ Office 2019 –...
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Page 45: Schedule
Schedule You can check the schedule imported from a selected storage device. " This function may not be supported depending on the model. → Features → Schedule → E Description Schedule Wednesday, January 13, 12:00 AM Select the saved location of the schedule. Network Check network channels scheduled via the server. -
Page 46: Web Browser
300% Home Page " The displayed image may differ depending on the model. Set the website to display when the web browser is refreshed. • Samsung Display Custom Custom Enter the URL to set as the homepage. • Enter URL "... -
Page 47: Advanced Settings
Advanced Settings Privacy & Security Ask websites not to track you. General Do Not Track • Use / Do not use If the browser tabs, menu or toolbar are not used for a while, Delete History Delete your entire browsing history. they will automatically disappear. - Page 48 Read Before Using the Web Browser Function Read this information before using the Web Browser function. • File download is not supported. • The Web Browser function may not be able to access certain websites, including websites operated by certain companies. •...
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Page 49: Custom Home
Custom Home Enter your 6 digit PIN number. The default PIN number is "0-0-0-0-0-0". If you want to change the PIN number, use Change PIN function. → Features → Custom Home → E Select an item to run in Custom Home mode. Press the Home key to return to this screen. "... -
Page 50: Screen Mirroring
Screen Mirroring Follow the instructions on the screen to adjust the PC settings and wirelessly connect the Product to the PC. " This function may not be supported depending on the model. → Features → Screen Mirroring → E " The displayed image may differ depending on the model. -
Page 51: Workspace
Remote Login: Connect to Your Mac through Remote Login. • Samsung DeX: Connect to your Samsung mobile device from your device. • Microsoft 365: Collaborate with online versions of Microsoft 365. " The displayed image may differ depending on the model. -
Page 52: Smartview
Firefox or Safari). • To share the screen of a mobile or tablet device, download and install the Samsung Signage Mobile App from the Samsung Apps, Google Play Store or Apple App Store, and then enter the numbers displayed on the screen. -
Page 53: Apps
APPS Manage and update your apps. To use the APPS Menu, please agree to the Terms and Conditions. Check details information of app and reinstall when the app does not work properly. → Features → APPS → E " The displayed image may differ depending on the model. -
Page 54: Settings
Settings Check the current network and Internet connection. Network → Settings → Network → E Network " The displayed image may differ depending on the model. -
Page 55: Clone Product
Clone Product Export settings on the product to an external storage device. You can also import settings from an external storage device. → Settings → Clone Product → E This option is useful when assigning the same settings to several products. When a duplicate file is not found on the external storage device Connect the external storage device, then run the Clone Product... -
Page 56: Id Settings
ID Settings Assign an ID to a set. Device ID → Settings → ID Settings → E Set a unique ID number for each product. " Press u/d to select a number, and press E. " Enter the number you want using the number buttons on the remote control. Device ID Auto Set This feature automatically allots an ID number to a device connected through an RS232C cable. -
Page 57: Video Wall
Video Wall Customise the layout of multiple displays that are connected to form a video wall. In addition, display part of a whole picture or repeat the same picture on each of the connected multiple displays. → Settings → Video Wall →... -
Page 58: Screen Position
Screen Position To rearrange split screens, adjust the number for each product in the matrix using the Screen Position feature. Selecting Screen Position will display the videowall matrix with the numbers assigned to the products that form the videowall. To rearrange products, use the direction buttons on the remote control to move a product to another desired number. -
Page 59: On/Off Timer
On/Off Timer " You must set Clock Set before you can use this feature. On Timer → Settings → On/Off Timer → E On Timer so that your product turns on automatically at a time and on a day of your choice. The power is turned on with the specified volume or input source. -
Page 60: Off Timer
Off Timer Set the off timer (Off Timer) by making a selection from one of the seven options. (Off Timer 1 Off Timer • Setup: Select Don't Use, Once, Everyday, Mon~Fri, Mon~Sat, Sat~Sun or Manual. If you select Manual, you can choose the days you want Off Timer to turn off your product. -
Page 61: Ticker
Ticker Input text while a video or image is displayed and display the text on the screen. " You must set Clock Set before you can use this feature. → Settings → Ticker → E • / On: Set whether or not to use Ticker. •... -
Page 62: Chapter 06 Menu
Chapter 06 Menu Picture Description Smart Calibration Use the Smart Calibration app, installed on your mobile device, to adjust the picture quality of the display. " This function may not be supported depending on the model. Backlight Brightness Your product has several options for adjusting picture quality. Contrast Sharpness "... - Page 63 Description Advanced Settings Configure advanced picture settings to create your preferred picture. Picture Enhancer Displays enhanced colour and sharpness. Colour Adjust the colour saturation levels. Colour saturation intensifies as the value nears 100. (Range: 0~100) Tint (G/R) Adjust the ratio of green to red tint levels. Increasing values intensifies the saturation of red and green colours. (Range: 0~50) White Balance Adjust the colour temperature of the picture so that white objects appear brighter.
- Page 64 Description Advanced Settings HDR Tone Mapping Automatically adjusts the brightness with tone mapping processing according to HDR content information. Contrast Enhancer Automatically balance the contrast to prevent excessive differences between bright and dark areas. Black Tone Select the black level to adjust the screen depth. Flesh Tone Adjust the flesh tone colour by increasing or decreasing red levels.
- Page 65 Description Picture Options Colour Tone Select the colour tone that best suits your viewing preferences. " Settings can be adjusted and stored for each external device connected to an input on the product. " Available options may vary depending on the product. Picture Clarity Settings Enhance picture sharpness to optimise for fast-moving images.
- Page 66 Description Apply Picture Settings Apply the picture settings to all external devices connected to the device or to the current source only. Picture Size Settings Choose size and aspect ratio picture displayed on screen. " Some external devices and applications may not support this function. Picture Size Different screen adjustment options are displayed depending on the current input source.
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Page 67: Onscreen Display
OnScreen Display Description Display Orientation Onscreen Menu Orientation Select whether the onscreen menu should be displayed in landscape or portrait orientation. • Auto Landscape Portrait " When Auto is selected, the onscreen display menu orientation automatically changes to landscape or portrait mode, depending on the monitor orientation. - Page 68 Description Message Display Source Info Select whether to display the source OSD when the input source changes. No Signal Message Select whether to display the no-signal OSD when no signal is detected. The message No Cable Connected will appear if no source device is connected. MDC Message Select whether to display the MDC OSD when the product is controlled by the MDC.
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Page 69: Sound
Sound Description Sound Mode You can select a sound mode to suit your personal preferences. " This function is disabled when Sound Output is set to External Receiver (HDMI). " This function may not be supported depending on the model. Balance Adjust speaker volume levels for sound balance optimisation. - Page 70 Description Sound Output Select speakers for sound output. " When you set Sound Output External Receiver (HDMI), the internal speaker is turned off. You will hear sound through the external speakers only. " The audio is available both for internal and external speakers while connected through the AUDIO OUT port with the Sound Output option set to Internal.
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Page 71: Network
Network Description Network Status You can check the current network and Internet status. Open Network Settings Configure network settings to connect to an available network. Network Type " Network Type menu may not be available in Wired models. -
Page 72: Network Settings (Wired)
Network Settings (Wired) • Depending on how your network is configured, you may be able to attach your product to your LAN by connecting the LAN port on the back of your product directly to a network wall outlet using a LAN cable. See the diagram below. - Page 73 Set the network connection to use Internet services such as perform software upgrades. How to set up manually Network Type Wired from the Open Network Settings page. Automatic Open Network Settings (Wired) The network test screen appears and the verification process starts. Press Cancel. The verification process stops.
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Page 74: Network Settings (Wireless)
" If the desired wireless router does not appear, select Refresh to search again. Samsung recommends using IEEE 802.11n. When you play video over a network connection, the " If the router cannot be found after retrying, select the Network. - Page 75 Manual Network Setup (Wireless) How to set up manually Network Type Wireless from the Open Network Settings page. Offices may use static IP addresses. Network function searches for available wireless networks. When done, it displays a list If this is the case, ask the network administrator for the Address, Subnet Mask,...
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Page 76: Use Wps
Use WPS " This function may not be supported depending on the model. How to set up using Use WPS If your router has a Use WPS button, follow these steps. Network Type Wireless from the Open Network Settings page. Select WPS, press E. - Page 77 " Enter the server IP address and port number. Use 7001 as the port number. (If unable to connect to the server using port number 7001, check with your server administrator to find the correct port number and then change the port number.) " For the MagicInfo Server user guide, visit the following website: http://www.samsung.com/business → Support → Resources → MagicInfo Web Manual.
- Page 78 Description Embedded Server Settings Embedded Server Turn on to enable the embedded server. Turn off to delete registered server information. Turn on the embedded web server for managing devices using the web browser on your PC / mobile device. When the web server is set to Client mode, the registered server address is displayed, along with whether or not the server is registered, at the bottom of the Help page.
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Page 79: System
System Description Accessibility Voice Guide Settings • Voice Guide Switch Voice Guide on or off. The language used for Voice Guide will be the same as the current menu language. " Volume, Speed Pitch are enabled only when Voice Guide is set to On. - Page 80 Description Start Setup Go through the initial setup steps like you did the first time you used this product. " Enter your 6 digit PIN number. The default PIN number is "0-0-0-0-0-0". If you want to change the PIN number, use the Change PIN function.
- Page 81 Description Auto Source Switching Auto Source Switching Switch to preset source or another source when the main source device gets disconnected. Primary Source Recovery Select whether to restore the selected primary input source when a primary input source is activated. "...
- Page 82 Description Power and Energy Saving Energy Saving Solution Reduce power consumption by adjusting brightness settings. Backlight Optimisation Automatically adjust the screen brightness based on the ambient light level. • Minimum Brightness: Set the minimum brightness for the signage screen. This function only works if its value is lower than the value set in the Picture menu's...
- Page 83 Description External Device Manager Manage external devices connected to your signage. Input Device Manager Set up keyboards to use with your product. You can add keyboards and configure their setting. " Available for Bluetooth enabled models only. • Bluetooth Devices Connect a Bluetooth keyboard, mouse or gamepad to your product.
- Page 84 Description Play via Select the appropriate Play via mode depending on the environment where you are using the product. The home screen may be different depending on the setting. Change PIN Change your 6-digit Personal Identification Number (PIN). Choose any 6 digits for your PIN and enter it in Enter a new PIN..
- Page 85 MagicInfo Premium application and published to the USB device you are using. The MagicInfo Premium application programme is available on the website. (http://www.samsung.com/business) " When published to a USB device, your Published Content is saved to Contents and Schedules folders in the root folder of the connected USB device.
- Page 86 Description Security Remote Management You can Allow Deny external commands to access your product through a network. Secured Protocol Secure the protocol between this device and other devices. • SNMP Settings Set up your ID and password for the SNMP connection. Server Security Status You can view the MagicINFO server information.
- Page 87 Anynet+ is a function that enables you to control all connected Samsung devices that support Anynet+ with your Samsung product remote control. The Anynet+ system can be used only with Samsung devices that have the Anynet+ feature. To be sure your Samsung device has this feature, check if there is an Anynet+ logo on it.
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Page 88: Troubleshooting For Anynet
Troubleshooting for Anynet+ Problem Possible Solution • Check if the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only. • Check if the Anynet+ device power cord is properly connected. • Check the Anynet+ device’s Video/Audio/HDMI cable connections. •... - Page 89 " You can download a custom logo into the product from an external USB device. " The file name of the custom logo you want to download must be saved as “samsung” in all small letters. " When there are multiple numbers of external USB connections, the product will attempt to download the custom logo from the last device that has been connected to the product.
- Page 90 Description General Game Mode When connecting to a game console such as PlayStation™ or Xbox™, you can enjoy a more realistic gaming experience by selecting game mode. " If you connect other external devices while Game Mode is on, the screen may not be in good condition. DICOM Simulation Mode Adjust the display mode to output a picture close to the GSDF standard of DICOM Part 14.
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Page 91: Support
• Updating through USB Device Download the update package from Samsung's website to a USB storage device and then connect the device to the product to update the product's software. " Remember to save the update package to the top-most directory of the USB device. Otherwise, the product will not be able to find the update package. - Page 92 Description Contact Samsung You can view the address of the Samsung website, the call centre phone number, your product's model number, software version, Open Source Licence and other information. " Go to Contact Samsung and find the product Model Code Software Version.
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Page 93: Chapter 07 Troubleshooting Guide
Chapter 07 Troubleshooting Guide Requirements Before Contacting Samsung Customer Service Centre Testing the Product " Follow the instruction on the right to test your product before Check if your product is operating normally by using the product test function. requesting for service. If the If the screen remains blank while the power indicator blinks even when the product is correctly connected to a PC, perform product testing. -
Page 94: Check The Followings
Check the followings. Installation issue (PC mode) The screen keeps switching on and off. Check that the cable between the product and the PC is connected correctly. The blank spaces found on the screen have nothing to do with the product. Blank spaces on the screen are caused by the PC or graphics card. - Page 95 Screen issue The images on the screen look distorted. Check the cable connection to the product. The screen is not clear. The screen is blurry. Set the resolution and frequency to the recommended level. The screen appears unstable and shaky. Check that the resolution and frequency of the PC and graphics card are set within a range compatible with the product.
- Page 96 Check the cable connections. I see red, green, and blue. This issue may happen when the panel of the product is defective. Contact a Samsung Service Centre to resolve the issue. The screen may freeze when a resolution other than the recommended resolution is used or The display looks unstable and then freezes.
- Page 97 Sound issue (For models with built-in speakers) If an HDMI cable or a DP cable is connected, check the audio output settings on the PC. Go to Settings → Sound and change Sound Output to Internal. If a source device is used •...
- Page 98 Source device issue A beeping sound is heard when my PC is booting. If a beeping sound is heard when your PC is booting, have your PC serviced. Other issue The product smells like plastic. The plastic smell is normal and disappears over time. The monitor appears tilted.
- Page 99 Other issue Displayed picture colours may not look normal. Video or sound may not be available. This can occur if a source device that only supports an older version of the HDMI standard is connected to the product. There is no sound in HDMI mode. If these issues occur, connect an audio cable along with the HDMI cable.
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Page 100: Chapter 08 Specifications
Chapter 08 Specifications General Model Name QP105DX-5K Size 105 CLASS (104.6 inches / 265.9 cm) Panel Display area 2449.92 mm (W) x 1033.56 mm (H) Optimum resolution 5120 x 2160 @ 60 Hz (HDMI) Resolution (Panel Spec) 5120 x 2160 @ 60 Hz (DisplayPort) Maximum resolution 5120 x 2160 @ 60 Hz (USB-C) AC100-240V~ 50/60Hz... - Page 101 This product can be set to only one resolution for each screen size to obtain the optimum picture quality due to the nature of the panel. Using a resolution other than the specified resolution may degrade the picture quality. To avoid this, it is recommended that you select the optimum resolution specified for your product. • For detailed device specifications, visit the Samsung website. • (Europe only) To access energy labelling information about this product on the European Product Registry for Energy Labelling (EPREL), go to https://eprel.ec.europa.eu/qr/******...
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Page 102: Preset Timing Modes
Preset Timing Modes Horizontal Vertical Port Pixel Clock Sync Polarity Frequency Frequency Resolution (MHz) (H/V) DP IN HDMI IN USB-C IN (kHz) (Hz) VESA DMT, 1024 x 768 48.363 60.004 65.000 The screen will automatically be adjusted if a signal that belongs to the following standard signal modes is transmitted from your PC. - Page 103 Horizontal Vertical Port Pixel Clock Sync Polarity Frequency Frequency Resolution (MHz) (H/V) DP IN HDMI IN USB-C IN (kHz) (Hz) CTA-861, 1920 x 1080 28.125 25.000 74.250 CTA-861, 1920 x 1080 33.750 30.000 74.250 CTA-861, 1920 x 1080 56.250 50.000 148.500 CTA-861, 1920 x 1080 67.500...
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Page 104: Chapter 09 Appendix
External impact or drop. " When the service is requested, in spite of in warranty, we may charge you for a visit from a • Use of supplies or separately sold product unspecified by Samsung. service technician in the following cases. •... -
Page 105: Prevention Of Afterimage Burn-In
20:30 20:30 Such a voltage difference between electrodes increases with time and makes the liquid SAMSUNG SAMSUNG crystals thinner. When this occurs, a previous image can remain on the screen when the pattern changes. 21:10... -
Page 106: Licence
Open Source License Notice YOUR USE OF THIS PRODUCT IN CONNECTION WITH HEVC ENCODED CONTENT IS Open Source used in this product can be found on the following webpage DEEMED ACCEPTANCE OF THE LIMITED AUTHORITY TO USE AS NOTED ABOVE. (https://opensource.samsung.com).
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