Samsung QM49H User Manual
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Samsung QM49H User Manual

Qmh series commercial qled lcd
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User Manual
QM49H QM55H QM65H
The colour and the appearance may differ depending on the product, and
the specifications are subject to change without prior notice to improve the
performance.

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  • Page 1 User Manual QM49H QM55H QM65H The colour and the appearance may differ depending on the product, and the specifications are subject to change without prior notice to improve the performance.

  • Page 2: Table Of Contents

    Table of contents Before Using the Product Using MDC Cable Connection Connection Copyright Control Codes MDC Programme Installation/Uninstallation 48 Installation Safety Precautions Uninstallation Symbols Cleaning Connecting to MDC Connecting and Using Storage Using MDC via RS-232C (serial data a Source Device communications standards) Electricity and Safety Using MDC via Ethernet...
  • Page 3 Table of contents Network Status Contrast Enhancer Message Display Black Tone Source Info Picture Mode Flesh Tone No Signal Message RGB Only Mode MDC Message On/Off Timer Colour Space Settings Download Status Message On Timer HDMI UHD Color Off Timer Language Motion Lighting Holiday Management...
  • Page 4 Temperature Control External Device Manager System Keyboard Manager Troubleshooting Guide Device Connection Manager Accessibility High Contrast Play via Requirements Before Contacting Samsung Enlarge Customer Service Centre Change PIN Start Setup Testing the Product Security Checking the Resolution and Frequency Time Safety Lock On Check the followings.
  • Page 5 Table of contents Specifications General Preset Timing Modes Appendix Responsibility for the Pay Service (Cost to Customers) Not a product defect A Product damage caused by customer's fault Others Optimum Picture Quality and Afterimage Burn-in Prevention Optimum Picture Quality Prevention of Afterimage Burn-in Licence Terminology...

  • Page 6: Before Using The Product

    © 2017 Samsung Electronics Samsung Electronics owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited. Microsoft, Windows are registered trademarks of Microsoft Corporation. VESA, DPM and DDC are registered trademarks of the Video Electronics Standards Association.

  • Page 7: Safety Precautions

    Safety Precautions Cleaning ― Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched. ― Take the following steps when cleaning. Caution ― The following images are for reference only. Real-life situations may differ from what is shown in the images.

  • Page 8: Storage

    Storage Connect the power plug to a grounded power socket (type 1 insulated devices only). Due to the characteristics of high-glossy products, using a UV humidifier nearby may create • An electric shock or injury may result. white-coloured stains on the product. ―...

  • Page 9: Installation

    DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT INSTALL THE PRODUCT NEAR HEAT SOURCES. Only use the power cord provided with your product by Samsung. Do • A fire may result. not use the power cord with other products.
  • Page 10 SAMSUNG performance. • Be sure to consult Samsung Customer Service Centre if you want to install the product at such a place.

  • Page 11: Operation

    If the product is dropped or the outer case is damaged, turn off the Do not lift or move the product by pulling the power cord or any power switch and disconnect the power cord. Then contact Samsung cable. Customer Service Centre.
  • Page 12 • Your eyesight may deteriorate. cord when water or other foreign substances have entered the product. Then contact Samsung Customer Service Centre. • Product failure, an electric shock or fire may result. Do not hold the product upside-down or move it by holding the stand.
  • Page 13 Rest your eyes for more than 5 minutes for every 1 hour of product Be careful that children do not place the battery in their mouths use. when removed from the remote control. Place the battery in a location that children or infants cannot reach. •...

  • Page 14: Preparations

    Chapter 02 Preparations Checking the Components Components – Contact the vendor where you purchased the product if any components are missing. – The appearance of the components may differ from the images shown. Warranty card Quick Setup Guide Regulatory guide Power cord –...

  • Page 15: Parts

    ― The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice Parts to improve quality. Parts Description Control Panel Spacer logo Do not pull on the spacer logo using force. The logo may tear or break off. Press a button on the remote control pointing at the bottom of the product face to perform the function.
  • Page 16 ― The panel key is located on the bottom right front of the product. Buttons Description ― If you press the P button on the panel key when the product is turned Power off the product. on, the control menu will be displayed. With the control menu screen displayed, briefly press the panel key to move Power off Control menu...

  • Page 17: Reverse Side

    Port Description Reverse Side ― The colour and shape of parts may differ from what is shown. USB 1 ¨(1.0A) Connect to a USB memory device. Specifications are subject to change without notice to improve quality. ― The USB ports on the product accept a maximum constant current of 1.0A.

  • Page 18: Anti-Theft Lock

    Anti-theft Lock ― An anti-theft lock allows you to use the product securely even in public places. ― The locking device shape and locking method depend on the manufacturer. Refer to the user guide provided with your anti-theft locking device for details. ―...

  • Page 19: Remote Control

    Remote Control ― Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled. ― A button without a description in the image below is not supported on the product. POWER Power off the product.
  • Page 20 Display information about the current input TOOLS INFO Quickly select frequently used functions. source. Move to the upper, lower, left or right menu, or adjust an option's setting. Confirm a menu selection. Exit the current menu. RETURN EXIT Return to the previous menu. HDMI Manually select a connected input source from DVI,...

  • Page 21: Before Installing The Product (Installation Guide)

    Make sure to install the specified wall mount. 15 ˚ Tilting Angle and Rotation ― Contact Samsung Customer Service Centre for further details. • The product can be tilted at a maximum angle of 15° from a perpendicular wall surface.
  • Page 22 Figure 1.3 Side view Installation on an Indented Wall ― Contact Samsung Customer Service Centre for further details. Plane view Minimum 40 mm Minimum 70 mm Minimum 50 mm Minimum 50 mm Ambient temperature: Under 35°C ― When installing the product on an indented wall, allow at least the space specified above between the product and wall for ventilation and ensure that the ambient temperature is kept below 35°C.

  • Page 23: Installing The Wall Mount

    We recommend you contact a technician for assistance when installing the wall mount bracket. Samsung Electronics is not responsible for any damage to the product or injury to yourself or others if you elect to install the wall mount on your own.

  • Page 24: Remote Control (Rs232C)

    Remote Control (RS232C) • Pin assignment 1 2 3 4 5 5 4 3 2 1 Cable Connection RS232C Cable Interface RS232C (9 pins) 6 7 8 9 9 8 7 6 TxD (No.2), RxD (No.3), GND (No.5) <Male type> <Female type>...
  • Page 25 LAN Cable • RS232C cable Connector: 9-Pin D-Sub to Stereo Cable • Pin assignment 1 2 3 4 5 6 7 8 -P2- -P1- -P1- -P1- -P2- -P2- Male type ---------- STEREO ---------- PLUG Pin No Standard Colour Signal ---------- (3.5ø) White and orange Orange...
  • Page 26 • Connector : RJ45 Cross LAN cable (PC to PC) Direct LAN cable (PC to HUB) RJ45 RJ45 RJ45 MDC Signal Signal ↔ ↔ Signal Signal ↔ ↔ ↔ ↔ ↔ ↔...

  • Page 27: Connection

    Connection • Connection 2 ― Ensure you connect each of the adapters to the correct RS232C IN or OUT port on the product. • Connection 1 RJ45 RJ45 RS232C RS232C RS232C RS232C • Connection 3 RJ45 RS232C RS232C RS232C RS232C...

  • Page 28: Control Codes

    Control Codes • All communications take place in hexadecimals. The checksum is calculated by adding up all values except the header. If a checksum adds up to be more than 2 digits as shown below (11+FF+01+01=112), the first digit is removed. Viewing control state (Get control command) E.g.

  • Page 29: Power Control

    Power control Volume control • Function • Function A product can be powered on and off using a PC. The volume of a product can be adjusted using a PC. • Viewing power state (Get Power ON / OFF Status) •...
  • Page 30 Input source control • Header Command Data length Ack/Nak r-CMD Val1 Checksum • Function The input source of a product can be changed using a PC. 0xAA 0xFF 0x14 "Input • Viewing input source state (Get Input Source Status) Source" Header Command Data length...
  • Page 31 Screen size control Video Wall Mode Control • Function • Function The screen size of a product can be changed using a PC. Video Wall mode can be activated on a product using a PC. This control is only available on a product whose Video Wall is enabled.
  • Page 32 Safety Lock Video Wall On • Function • Function PC can be used to turn the Safety Lock On function on or off on a product. Turn Video Wall on or off on the product from your computer. This control is available regardless of whether or not the power is turned on. •...
  • Page 33 Video Wall User Control • Function Turn the Video Wall function on or off on the product from your computer. • Get Video Wall Status Header Command Data length Checksum 0xAA 0x89 • Set Video Wall Header Command Data Val1 Val2 Checksum length...
  • Page 34 10x10 Video Wall Model 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x1F 0x11 0x12 0x13 0x14 0x15 0x16 0x17 0x18 0x19 0x1A 0x1B 0x1C 0x1D 0x1E 0x2F 0x21 0x22 0x23 0x24 0x25 0x26 0x27 0x28...
  • Page 35 Wall_SNo: Product Number code assigned to the product 10x10 Video Wall Model : ( 1 ~ 100) Set Number Data 0x01 0x02 0x63 0x64 • Header Command Data length Ack/Nak r-CMD Val1 Val2 Checksum 0xAA 0xFF 0x89 Wall_Div Wall_ • Header Command Data length...

  • Page 36: Connecting And Using A Source Device

    Chapter 03 Connecting and Using a Source Device Before Connecting Connecting to a PC • Do not connect the power cable before connecting all other cables. Pre-connection Checkpoints Ensure you connect a source device first before connecting the power cable. •...

  • Page 37: Connection Using An Dp Cable

    VESA standards. Using a DP cable that is not VESA compliant may cause the product to function improperly. Samsung Electronics shall not be held responsible for any issues from using a cable that is not VESA compliant.

  • Page 38: Connection Using An Hdmi-Dvi Cable

    Connection Using an HDMI-DVI Cable After connecting a computer to the product with an HDMI-DVI cable, make sure to configure the settings as shown below to enable the video and audio from the computer. • Sound → set HDMI Sound PC(DVI) •...

  • Page 39: Connecting An External Monitor

    Connecting an External Monitor • Do not connect the power cable before connecting all other cables. Ensure you connect a source device first before connecting the power cable. ― Connecting parts may differ in different products. ― The HDMI OUT (DAISY CHAIN OUT) port is only available when the input source is HDMI 2(PC connection) or DisplayPort.

  • Page 40: Connecting To A Video Device

    Connecting to a Video Device • Do not connect the power cable before connecting all other cables. Ensure you connect a source device first before connecting the power cable. • You can connect a video device to the product using a cable. ―...

  • Page 41: Connection Using An Hdmi Cable

    Connecting to an Audio System Connection Using an HDMI Cable Using an HDMI cable or HDMI to DVI Cable (UHD 30Hz) ― Connecting parts may differ in different products. • For better picture and audio quality, connect to a digital device using an HDMI cable. •...

  • Page 42: Attaching The Network Box (Sold Separately)

    Attaching the Network box (Sold separately) Place the network box as shown. First insert the tabs of the network Attach the network box to the fixed attachment frames. box into the slots marked ( ) on the attachment frame. The tabs should hook onto the frame.

  • Page 43: Connecting The Network Box (Sold Separately)

    Connecting the Network box (Sold separately) ― For details on how to connect to a network box, refer to the user's manual provided with the network box upon purchase. MagicInfo To use MagicInfo, a network box (sold separately) must be connected to the product. ―...
  • Page 44 Select a display mode. Enter the IP information. MagicInfo Setup Wizard - v.1.12 MagicInfo Setup Wizard - v.1.12 Select TCP/IP - step 2 Select Screen Type - step 4 Obtain an IP address automatically Use the following IP address: Landscape IP address: 192 .

  • Page 45: Changing The Input Source

    Changing the Input source Source allows you to select a variety of sources and change source device names. You can display the screen of a source device connected to the product. Select a source from source list to display the screen of the selected source. ―...

  • Page 46: Web Browser Settings

    Home Page Web Browser Set the website to display when the web browser is refreshed. • Samsung Display Custom – The displayed image may differ depending on the model. Custom – Connect a LAN cable to access Internet from the product, similar to accessing the Enter the URL to set as the home page.
  • Page 47 Advanced Settings Privacy & Security Do Not Track General Ask websites not to track you. Hide Tabs and Toolbar automatically • Use / Do not use If the browser tabs, menu or toolbar are not used for a while, they will automatically disappear. Delete History To make them appear again, move the pointer or focus to the top of the screen.

  • Page 48: Using Mdc

    Chapter 04 Using MDC Multiple display control "MDC" is an application that allows you to easily control multiple display devices simultaneously using a PC. For details on how to use the MDC programme, refer to Help after installing the programme. The MDC programme is available on the website. After you press the button following the button, the product checks its status for about...

  • Page 49: Connecting To Mdc

    Connecting to MDC Using MDC via RS-232C (serial data communications standards) An RS-232C serial cable must be connected to the serial ports on the PC and monitor. ― The appearance may differ depending on the product. RS232C IN Monitor 1 RS232C OUT RS232C IN RS232C OUT...

  • Page 50: Using Mdc Via Ethernet

    Using MDC via Ethernet Enter the IP for the primary display device and connect the device to the PC. Display devices can be connected to each other using a LAN cable. Connection using a direct LAN cable ― The appearance may differ depending on the product. ―...
  • Page 51 Connection using a cross LAN cable ― The appearance may differ depending on the product. ― Multiple products can be connected using the RS232C IN / OUT port on the product. RS232C IN Monitor 1 RS232C OUT RJ45 RS232C OUT RS232C IN Monitor 2 Computer...

  • Page 52: Player Feature

    Chapter 05 Player feature Accessible using the HOME button on the remote control. Player Description Select between internal or external memory. HOME → Player → ENTER E Play content, templates and schedules configured on the server. Play a range of content such as channels with schedules assigned, templates or files. •...

  • Page 53: When Content Is Running

    When content is running Available menu Press the TOOLS button on the remote control during content playback to configure settings. Control buttons on the remote Menu Description You can use buttons on your remote control to play, pause, or skip between content on the playlist.

  • Page 54: File Formats Compatible With Player

    File Formats Compatible with Player Sound output restrictions • More than one sound output cannot be used. • Supported file systems include FAT32 and NTFS. • Playback priority: network BGM > local BGM > video file in the main frame selected by the •...
  • Page 55 Contents File Extension Container Video Codec Resolution Frame rate Bit rate Audio Codec (fps) (Mbps) *.avi H.264 BP/MP/HP 4096x2160 4096X2160: 24 *.mkv 3840X2160: 30 LPCM *.asf ADPCM(IMA, MS) HEVC (H.265 - Main, Main10, Main4:2:2 10) *.wmv Motion JPEG *.mp4 HE-AAC 1920x1080 *.mov *.3gp...
  • Page 56 Video Audio Image • 3D video is not supported. • Audio content with a Bit rate or Frame rate larger than • Compatible image file format : JPEG, PNG, BMP the rate specified in the table above can cause choppy ―...
  • Page 57 Power Point WORD • Compatible document file formats • Compatible document file formats • Compatible document file formats – Extension : ppt, pptx – Extension : pdf – Extension : .doc, .docx – Version : Office 97 ~ Office 2007 –...
  • Page 58 Template files • Creation/editing/playback are only available in • Supported in Network Channel Templates. • Compatible document file formats – Extension : .lfd...

  • Page 59: Schedule

    Schedule You can check the content’s playback schedule on the server, imported from an external storage, or on a mobile device. Description HOME → Schedule → ENTER E Select between server and external memory. Schedule Connected View weekly schedule of content playback. [Ch.1] ******* Network Select to view detailed information of each event.

  • Page 60: Clone Product

    Clone Product Export settings on the product to an external storage device. You can also import settings from an external storage device. This option is useful when assigning the same settings to several products. HOME → Clone Product → ENTER E When a duplicate file is not found on the external storage device MENU Connect the external storage device, then run the...

  • Page 61: Id Settings

    ID Settings Assign an ID to a set. Device ID HOME → ID Settings → ENTER E Enter the ID number of the product connected to the input cable for input signal reception. (Range: 0~224) ― Press u/d to select a number, and press E. ―...

  • Page 62: Video Wall

    Video Wall Customise the layout of multiple displays that are connected to form a video wall. In addition, display part of a whole picture or repeat the same picture on each of the connected multiple displays. To display multiple images, refer to MDC Help or the MagicInfo user guide. Some models may not support the HOME →...

  • Page 63: Screen Position

    Screen Position To rearrange split screens, adjust the number for each product in the matrix using the Screen Position feature. Selecting Screen Position will display the videowall matrix with the numbers assigned to the products that form the videowall. To rearrange products, use the direction buttons on the remote control to move a product to another desired number.

  • Page 64: Network Status

    Network Status Check the current network and Internet connection. HOME → Network Status → ENTER E Network Status – The displayed image may differ depending on the model.

  • Page 65: Picture Mode

    – To apply the Calibration mode properly, make sure you configure the picture quality settings, such as brightness, colour, gamma and uniformity, using the colour calibration programme Advanced Color Management. – To download the Advanced Color Management programme, visit www.samsung.com/displaysolutions.

  • Page 66: On/Off Timer

    ― You must set On/Off Timer Clock Set before you can use this feature. On Timer HOME → On/Off Timer → ENTER E On Timer so that your product turns on automatically at a time and on a day of your choosing. The power is turned on with the specified volume or input source.

  • Page 67: Off Timer

    Off Timer Set the off timer (Off Timer) by making a selection from one of the seven options. (Off Timer 1 Off Timer • Setup: Select Off, Once, Everyday, Mon~Fri, Mon~Sat, Sat~Sun or Manual. If you select Manual, you can choose the days you want Off Timer to turn off your product.

  • Page 68: Ticker

    Ticker Input text while a video or image is displayed and display the text on the screen. • • Message: Enter a message to display on the screen. HOME → Ticker → ENTER E • Time: Set the Start Time End Time to display a Message.

  • Page 69: Url Launcher

    URL Launcher For details on how to use the URL Launcher feature, contact the dealer the product was purchased from. ― To use the URL Launcher feature, set Play via URL Launcher in System. HOME → URL Launcher → ENTER E URL Launcher URL Launcher –...

  • Page 70: Url Launcher Settings

    URL Launcher Settings • Install Web App: Enter URL to install the web applocation. • Install from USB Device: Install the web applocation from the USB storage device. • Uninstall: Remove the installed web application. HOME → URL Launcher Settings →...

  • Page 71: Approving A Connected Device From The Server

    Approving a connected device from the server ― First configure the server Server Network Settings before device approval. Select Unapproved from the sub-menus. Select the device from the list and click the Approve button. Access the server you have assigned to your device. Enter your ID and password to log in.

  • Page 72: Setting The Current Time

    Setting the current time A schedule may not run if the time set on the device is different from the server's current time. Select the menu to check that the device has been registered. When the device is approved by the server, the schedule registered in the selected group Select Device from the side menu bar.

  • Page 73: Screen Adjustment

    Advanced Color Management. – To download the Advanced Color Management programme, visit www.samsung.com/displaysolutions. – The displayed image may differ depending on the model. – If...

  • Page 74: Backlight / Contrast / Brightness / Sharpness / Colour / Tint (G/R)

    Backlight / Contrast / Brightness Your product has several options for adjusting picture quality. ― When you make changes to Backlight, Contrast, Brightness, Sharpness, Colour Tint (G/R), the OSD will be / Sharpness / Colour / Tint (G/R) adjusted accordingly. ―...

  • Page 75: Colour Temperature

    Colour Temperature Adjust the colour temperature (Red / Green / Blue). (Range: 2800K–16000K) ― Enabled when Colour Tone is set to Off. ― If Picture Mode is set to Calibration, Colour Temperature is disabled. MENU m → Picture → Colour Temperature →...

  • Page 76: White Balance

    White Balance 2 Point Adjust the colour temperature for a more natural picture. MENU m → Picture → White Balance → ENTER E • R-Offset G-Offset / B-Offset: Adjust each colour’s (red, green, blue) darkness. • R-Gain G-Gain / B-Gain: Adjust each colour’s (red, green, blue) brightness. •...

  • Page 77: Gamma

    Select whether to apply the brightness, colour, gamma and uniformity settings customised using the colour calibration programme Advanced Color Management to the Information and Advertisement modes. • Don't apply Apply ― To download the Advanced Color Management programme, visit www.samsung.com/displaysolutions. MENU m → Picture → Calibrated value →...

  • Page 78: Advanced Settings

    ― If Advanced Settings Picture Mode is set to Calibration, Advanced Settings is disabled. Contrast Enhancer MENU m → Picture → Advanced Settings → ENTER E Automatically balance the contrast to prevent excessive differences between bright and dark areas. • Medium High Advanced Settings...

  • Page 79: Colour Space Settings

    Colour Space Settings Advanced Settings Configure colour space settings to refine the spectrum of colours on your screen. Colour Space Settings Native ― Enabled when Picture Mode is set to Videos/Images. HDMI UHD Color Colour Space Motion Lighting Choose a colour space. HDR+ Mode •...

  • Page 80: Picture Options

    Picture Options Colour Tone Picture Mode is set to Text MENU m → Picture → Picture Options → ENTER E • Cool Standard Warm Picture Mode is set to Videos/Images • Cool Standard Warm1 Warm2 Picture Options ― If Picture Mode is set to Calibration, Colour Tone is disabled.

  • Page 81: Hdmi Black Level

    HDMI Black Level Picture Options Selects the black level on the screen to adjust the screen depth. Colour Tone • Auto Normal Digital Clean View Film Mode HDMI Black Level Auto This mode is suitable to view movies. Film Mode Auto2 Sets the product to automatically sense and process film signals from all sources and adjust the picture for optimum quality.

  • Page 82: Picture Size Settings

    Picture Size Settings Choose size and aspect ratio picture displayed on screen. Picture Size MENU m → Picture → Picture Size Settings → ENTER E Different screen adjustment options are displayed depending on the current input source. ― Available ports may differ depending on the model. Picture Size Settings •...

  • Page 83: Reset Picture

    Reset Picture Resets your current picture mode to its default settings. MENU m → Picture → Reset Picture → ENTER E Picture Reset Picture – The displayed image may differ depending on the model.

  • Page 84: Onscreen Display

    Chapter 07 OnScreen Display Display Orientation Onscreen Menu Orientation Configure the menu screen. MENU m → OnScreen Display → Display Orientation → ENTER E • Landscape: Display the menu in landscape mode (default). • Portrait: Display the menu in portrait mode on the right side of the product screen. Display Orientation Source Content Orientation Onscreen Menu Orientation...

  • Page 85: Screen Protection

    Screen Protection Auto Protection Time If the screen displays a still image for a certain period of time you define, the product activates the screen saver to prevent the formation of burnt in ghost images on the screen. MENU m → OnScreen Display →...
  • Page 86 Timer Screen Burn Protection You can set the timer for Screen Burn Protection. Pixel Shift Screen Burn Protection feature stops automatically after a specified period of time. Timer Timer Immediate display Repeat: Display the image retention-preventive pattern set in Mode at specified time intervals(Period).

  • Page 87: Immediate Display

    Immediate display Screen Burn Protection Select the screen saver you want to display immediately. Pixel Shift • Pixel Rolling bar Fading screen Timer Immediate display – The displayed image may differ depending on the model.

  • Page 88: Message Display

    Message Display Source Info Select whether to display the source OSD when the input source changes. MENU m → OnScreen Display → Message Display → ENTER E • No Signal Message Message Display Select whether to display the no-signal OSD when no signal is detected. Source Info •...

  • Page 89: Language

    Language Set the menu language. ― A change to the language setting will only be applied to the onscreen menu display. It will not be applied to other functions on your PC. MENU m → OnScreen Display → Language → ENTER E OnScreen Display Language English...

  • Page 90: Sound Adjustment

    Chapter 08 Sound Adjustment Sound Configure the sound ( ) settings for the product. Sound Mode You can select a sound mode to suit your personal preferences. • Standard: Selects the normal sound mode. • Music: Emphasises music over voices. MENU m →...

  • Page 91: Balance

    Balance Adjust speaker volume levels for sound balance optimisation. • Balance L/R: Adjusts the balance between the right and left speaker. • Reset: Resets the balance to its default settings. MENU m → Sound → Balance → ENTER E ― If Sound Output is set to External, Balance...

  • Page 92: Hdmi Sound

    HDMI Sound Select whether to hear from AV(HDMI) or PC(DVI). • AV(HDMI) PC(DVI) MENU m → Sound → HDMI Sound → ENTER E Sound HDMI Sound AV(HDMI) – The displayed image may differ depending on the model. Sound on Video Call Select sound output to listen to during a video call.

  • Page 93: Sound Output

    Sound Output If you are listening to the sound track of a broadcast or movie through an external receiver, you may hear a sound echo caused by the difference in decoding speed between the products speakers and the speakers attached to your audio receiver.

  • Page 94: Reset Sound

    Reset Sound The displayed image may differ depending on the model. Reset all sound settings to the factory defaults. MENU m → Sound → Reset Sound → ENTER E Sound Reset Sound – The displayed image may differ depending on the model.

  • Page 95: Network Status

    Chapter 09 Network Network Status Open Network Settings MENU m → Network → Network Status → ENTER E MENU m → Network → Open Network Settings → ENTER E You can check the current network and Internet status. Configure network settings to use various smart hub features such as Internet search, content sharing through a home network and feature updates.

  • Page 96: Network Settings (Wired)

    Network Settings (Wired) • Depending on how your network is configured, you may be able to attach your product to your LAN by connecting the LAN port on the back of your product directly to a network wall outlet using a LAN cable. Connecting to a Wired Network See the diagram below.
  • Page 97 Set the network connection to use Internet services such as perform software upgrades. In the pop-up menu that appears, click Status. Automatic Open Network Settings (Wired) On the dialog that appears, click the Support tab. Connect to the network using a LAN cable. On the Support Tab, click the Details button.

  • Page 98: Network Setting (Wireless)

    7. If you select the Pure High-throughput (Greenfield) 802.11n mode and the Encryption type is set to WEP, TKIP or TKIP AES (WPS2Mixed) on your AP or wireless router, Samsung products If the router has security, enter the Enter the password for (AP name).
  • Page 99 When done, use the right arrow button to move the cursor to Done, and then press E. How to set up manually The network connection screen appears and the verification process starts. Network Type Wireless from the Open Network Settings page.

  • Page 100: Use Wps

    When done, select at the bottom of the page, and then press E. The network test screen appears and the verification process starts. When the connection has been verified, the “Success! Your TV is connected to the Internet. If you have any problems using online services, please contact your Internet service provider.”...

  • Page 101: Server Network Settings

    Server Network Settings Proxy server Set up your proxy server connection and related functions. MENU m → Network → Server Network Settings → ENTER E • Address Port Password Connect to server ― Address Port Password are enabled only when Proxy server is set to On.

  • Page 102: System

    Chapter 10 System Accessibility High Contrast Set the background and font to high-contrast colours in Menu. Menu transparencies become opaque when the option is selected. MENU m → System → Accessibility → ENTER E • System Enlarge Accessibility Set whether to enlarge highlighted item in Menu. Start Setup •...

  • Page 103: Start Setup

    Start Setup Go through the initial setup steps like you did the first time you used this product. ― Enter your 4 digit PIN number. The default PIN number is "0-0-0-0". If you want to change the PIN number, use the Change PIN function.

  • Page 104: Time

    Time You can configure Clock Set or DST. You can also set the product to automatically turn on or off at a specified time using the Timer function. ― Press the INFO button if you want to view the current time. MENU m →...

  • Page 105: Auto Source Switching

    Auto Source Switching Turning on the display with Auto Source Switching On, and the previous video source selection is not active, the display will automatically search the different video input sources for active video. Auto Source Switching MENU m → System →...

  • Page 106: Power Control

    Power Control Auto Power On This feature automatically turns on the product as soon as it is plugged in. Pressing the power button is not needed. MENU m → System → Power Control → ENTER E • PC module power Power Control The PC module can be turned on/off separately from the LFD.

  • Page 107: Standby Control

    Standby Control Power Control You can set the screen standby mode to be applied when an input signal is received. Auto Power On • Auto Power-saving mode will activate if no input signals are detected even though a source device is connected to PC module power the display.

  • Page 108: Eco Solution

    Eco Solution Energy Saving Mode Reduce the power consumption by adjusting the screen brightness. MENU m → System → Eco Solution → ENTER E • Medium High Eco Sensor Eco Solution To enhance your power savings, the picture settings will automatically adapt to the light in the room. Energy Saving Mode Eco Sensor Eco Sensor...

  • Page 109: Screen Lamp Schedule

    Screen Lamp Schedule Eco Solution Screen Lamp Schedule Energy Saving Mode Enable or disable the lamp schedule. Eco Sensor • Screen Lamp Schedule Schedule 1, Schedule 2 No Signal Power Off 15 minutes Auto Power Off Off (Recommended) Time The panel brightness will change to the brightness set in Lamp at a specified time.

  • Page 110: Temperature Control

    Temperature Control This function detects the internal temperature of the product. You can specify the temperature range that is acceptable. The default temperature is set to 77 °C. MENU m → System → Temperature Control → ENTER E The recommended operating temperature for this product is 75 to 80 °C (based on an ambient temperature of 40 °C).

  • Page 111: External Device Manager

    External Device Manager Manage external devices connected to your signage. Keyboard Manager MENU m → System → External Device Manager → ENTER E Set up keyboards to use with your signage. You can add keyboards and configure their setting. External Device Manager Add Bluetooth Keyboard Keyboard Manager Connect a Bluetooth keyboard to your signage.

  • Page 112: Play Via

    Play via Select the appropriate Play via mode depending on the environment where you are using the product. The home screen may be different depending on the setting. • MagicInfo URL Launcher MENU m → System → Play via → ENTER E System Play via MagicInfo...

  • Page 113: Security

    Security Safety Lock On ― Enter your 4 digit PIN number. The default PIN number is "0-0-0-0". If you want to change the PIN number, use the Change PIN function. MENU m → System → Security → ENTER E All the menus and buttons of the product and remote control, except for the LOCK button on the remote control, will be locked by the Safety Lock On function.

  • Page 114: Mobile Connection Lock

    Mobile Connection Lock Security Restrict other devices on your network, such as smart phones and tablets, to share content with your signage. Safety Lock On • Power On Button ・ Remote Management Button Lock You can Allow Deny external commands to access your device via a network. USB Auto Play Lock •...

  • Page 115: General

    Samsung product remote. The Anynet+ system can be used only with Samsung devices that have the Anynet+ Game Mode feature. To be sure your Samsung device has this feature, check if there is an Anynet+ logo on it. • ― You can only control Anynet+ devices using the product remote control, not the buttons on the product.
  • Page 116 Troubleshooting for Anynet+ Problem Possible Solution Anynet+ does not work. • Check if the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only. • Check if the Anynet+ device power cord is properly connected. • Check the Anynet+ device’s Video/Audio/HDMI cable connections. •...

  • Page 117: Hdmi Hot Plug

    ― You can download a custom logo into the product from an external USB device. ― The file name of the custom logo you want to download must be saved as “samsung” in all small letters. ― When there are multiple numbers of external USB connections, the product will attempt to download the custom logo from the last device that has been connected to the product.

  • Page 118: Game Mode

    Game Mode General When connecting to a game console such as PlayStation™ or Xbox™, you can enjoy a more realistic gaming Smart Security experience by selecting game mode. • Anynet+ (HDMI-CEC) ― Precautions and limitations for Game Mode HDMI Hot Plug To disconnect the game console and connect another external device, set Game Mode in the setup menu.

  • Page 119: Support

    Chapter 11 Support Software Update Contact Samsung MENU m → Support → Software Update → ENTER E MENU m → Support → Contact Samsung → ENTER E Software Update menu lets you upgrade your product software to the latest version.

  • Page 120: Troubleshooting Guide

    Chapter 12 Troubleshooting Guide Requirements Before Contacting Samsung Customer Service Centre – Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, Testing the Product contact Samsung Customer Service Centre. Check if your product is operating normally by using the product test function.

  • Page 121: Check The Followings

    Check the followings. Installation issue (PC mode) The screen keeps switching on and off. Check the cable connection between the product and PC, and ensure the connection is secure. Blank spaces are found on all four sides of the screen when The blank spaces found on the screen have nothing to do with the product.
  • Page 122 Screen issue The screen is not clear. The screen is blurry. Set the resolution and frequency to the recommended level. The screen appears unstable and shaky. Check that the resolution and frequency of the PC and graphics card are set within a range compatible with the product.
  • Page 123 Lines (red, green or blue) are displayed on the screen. These lines are displayed when there is a defect in DATA SOURCE DRIVER IC on the monitor. Contact a Samsung Service Centre to resolve the issue. The display looks unstable and then freezes.
  • Page 124 Sound issue Video is available but there is no sound. If an HDMI cable is connected, check the audio output settings on the PC. Go to Sound and change Sound Output to Internal. If a source device is used • Make sure the audio cable is properly connected to the audio input port on the product.
  • Page 125 Remote control issue The remote control does not work. Make sure that the batteries are correctly in place (+/-). Check if the batteries are flat. Check for power failure. Make sure that the power cord is connected. Check for any special lighting or neon signs switched on in the vicinity. Source device issue A beeping sound is heard when my PC is booting.
  • Page 126 Other issue HDMI Black Level is not functioning properly on an HDMI This function is available only when a source device, such as a DVD player and STB, is connected to the product via an HDMI (RGB signal) cable. device with YCbCr output. There is no sound in HDMI mode.

  • Page 127: Q & A

    Q & A Question Answer How can I change the frequency? Set the frequency on your graphics card. • Windows 7: Go to Control Panel → Appearance and Personalization → Display → Adjust resolution → Advanced Settings → Monitor and adjust the frequency in Monitor Settings. •...

  • Page 128: Specifications

    Chapter 13 Specifications General – Size Model Name QM49H QM55H QM65H Panel Size 49 CLASS (48.5 inches / 123.2 cm) 55 CLASS (54.6 inches / 138.7 cm) 65 CLASS (64.5 inches / 163.8 cm) Display area 1073.78 mm (H) x 604.00 mm (V) 1209.60 mm (H) x 680.40 mm (V)
  • Page 129 ― This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. ― For detailed device specifications, visit the Samsung Electronics website.

  • Page 130: Preset Timing Modes

    ― Check the frequency when you exchange a CDT product (connected to a PC) for an LCD product. If the LCD product does not support 85Hz, change the vertical frequency to 60Hz using the CDT product before you exchange it with the LCD product. Model Name QM49H / QM55H / QM65H – Horizontal Frequency Synchronization...
  • Page 131 Resolution Horizontal Frequency Vertical Frequency Pixel Clock Sync Polarity (kHz) (Hz) (MHz) (H/V) IBM, 640 x 480 31.469 59.940 25.175 IBM, 720 x 400 31.469 70.087 28.322 MAC, 640 x 480 35.000 66.667 30.240 MAC, 832 x 624 49.726 74.551 57.284 MAC, 1152 x 870 68.681...
  • Page 132 Resolution Horizontal Frequency Vertical Frequency Pixel Clock Sync Polarity (kHz) (Hz) (MHz) (H/V) VESA, 1280 x 1024 63.981 60.020 108.000 VESA, 1280 x 1024 79.976 75.025 135.000 VESA, 1366 x 768 47.712 59.790 85.500 VESA, 1440 x 900 55.935 59.887 106.500 VESA, 1600 x 900 60.000...

  • Page 133: Appendix

    External impact or drop. ― When the service is requested, in spite of in warranty, we may charge you for a visit from a • Use of supplies or separatly sold product unspecified by Samsung. service technician in the following cases. •...

  • Page 134: Optimum Picture Quality And Afterimage Burn-In Prevention

    Optimum Picture Quality and Afterimage Black Matrix Colour-Filter Common Electrode (ITO) Burn-in Prevention Optimum Picture Quality Source Drain • Due to the nature of the manufacturing of this product, approximately 1 pixel per million (1ppm) may be brighter or darker on the panel. This does not affect product performance. –...
  • Page 135 Preventing afterimage burn-in • Regular Text colour Change – Use bright colours of similar brightness. ― The best way to protect the product from afterimage burn-in is switching the power off or Interval: Change text colour and background colour every 30 minutes setting the PC or system to run a screen saver when not in use.

  • Page 136: Licence

    YOUR USE OF THIS PRODUCT IN CONNECTION WITH HEVC ENCODED CONTENT IS DEEMED ACCEPTANCE OF THE LIMITED AUTHORITY TO USE AS NOTED ABOVE. For information on the Open Source Licence Notice, contact the Samsung Customer Centre or send email to oss.request@samsung.com.

  • Page 137: Terminology

    Terminology Plug & Play____ Plug & Play is a DVD (Digital Versatile Disc)____ 480i / 480p / 720p / 1080i / Non-interlace Mode and Interlace Vertical Frequency____ The product displays a single image many times function that allows the automatic DVD refers to a CD-sized mass 1080p____ Each of the scanning Mode____ Non-interlace mode...

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