Dell Inspiron 8600 Owner's Manual

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Dell™ Inspiron™ 8600
Owner's Manual
Model PP02X
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

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Summary of Contents for Dell Inspiron 8600

  • Page 1 Dell™ Inspiron™ 8600 Owner’s Manual Model PP02X w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
  • Page 2 Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation; Bluetooth is a trademark owned by Bluetooth SIG, Inc. and is used by Dell Computer Corporation under license; EMC is a registered trademark of EMC Corporation.
  • Page 3: Table Of Contents

    Contents CAUTION: Safety Instructions General ......Power ......Battery .
  • Page 4 Modem and Internet Connection Problems Transferring Information to a New Computer Setting Up a Printer Printer Cable Connecting a Parallel Printer Connecting a USB Printer Printer Problems Setting Up the Docking Device to Connect to a Network Power Protection Devices Surge Protectors Line Conditioners Uninterruptible Power Supplies...
  • Page 5 Removing and Installing Devices While the Computer Is Turned Off ......If the Device Screw Is Not Installed If the Device Screw Is Installed Removing and Installing Devices While the Computer Is Running...
  • Page 6 5 Using CDs, DVDs, and Other Multimedia Using CDs and DVDs CD or DVD problems If you cannot play a CD, CD-RW, or DVD If you cannot eject the CD, CD-RW, or DVD drive tray If you hear an unfamiliar scraping or grinding sound Sound and Speaker Problems If you have a problem with integrated speakers If you have a problem with external speakers...
  • Page 7 7 Solving Problems Finding Solutions ......Accessing Help ......Error Messages .
  • Page 8 ......Viewing the System Setup Screens System Setup Screens Commonly Used Options Dell Technical Support Policy (U.S. Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals Contacting Dell Contents .
  • Page 9 NOM Information (Mexico Only) Limited Warranties and Return Policy Limited Warranty for Dell-Branded Hardware Products (U.S. Only) ......
  • Page 10 Contents...
  • Page 11: Caution: Safety Instructions

    CAUTION: Safety Instructions Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage. General • Do not attempt to service the computer yourself unless you are a trained service technician.
  • Page 12: Power

    Power • Use only the Dell-provided AC adapter approved for use with this computer. Use of another AC adapter may cause a fire or explosion. • Before you connect the computer to an electrical outlet, check the AC adapter voltage rating to ensure that the required voltage and frequency match the available power source.
  • Page 13: Battery

    Battery • Use only Dell™ battery modules that are approved for use with this computer. Use of other types may increase the risk of fire or explosion. •...
  • Page 14: Air Travel

    • Certain Federal Aviation Administration regulations and/or airline-specific restrictions may apply to the operation of your Dell computer while you are on board an aircraft. For example, such regulations/restrictions may prohibit the use of any personal electronic device (PED) that has the capacity for intentional transmission of radio frequency or other electromagnetic signals while on an aircraft.
  • Page 15: When Using Your Computer

    When Using Your Computer Observe the following safe-handling guidelines to prevent damage to your computer: • When setting up the computer for work, place it on a level surface. • When traveling, do not check the computer as baggage. You can put your computer through an X-ray security machine, but never put your computer through a metal detector.
  • Page 16: Ergonomic Computing Habits

    If your computer gets wet or is damaged, follow the procedures on page 101. If, after following these procedures, you confirm that your computer is not operating properly, contact Dell (see page 139 for the appropriate contact information). Ergonomic Computing Habits CAUTION: Improper or prolonged keyboard use may result in injury.
  • Page 17: Protecting Against Electrostatic Discharge

    Dell computer documentation. The reserve battery is a long-life battery, and it is very possible that you will never need to replace it. However, should you need to replace it, see page 49 for instructions.
  • Page 19 S E C T I O N 1 A To u r o f Yo u r C o m p u t e r Front View Left View Right View Back View Bottom View...
  • Page 20: Tour Of Your Computer

    Front View keyboard status lights mute button volume control buttons track stick track stick/touch pad buttons D I S P L A Y L A T C H — For more information about your display, see the Tell Me How help file. To access the D I S P L A Y help file, see page 94.
  • Page 21 D E V I C E S T A T U S L I G H T S Turns on when you turn on the computer and blinks when the computer is in a power management mode. Turns on when the computer reads or writes data. NOTICE: To avoid loss of data, never turn off the computer while light is flashing.
  • Page 22 If the computer is connected to an electrical outlet, the – Solid green: The battery is charging. – Flashing green: The battery is almost fully charged. If the computer is running on a battery, the – Off: The battery is adequately charged (or the computer is turned off). –...
  • Page 23 K E Y B O A R D S T A T U S L I G H T S The green lights located above the keyboard indicate the following: Turns on when the numeric keypad is enabled. Turns on when the uppercase letter function is enabled. Turns on when the scroll lock function is enabled.
  • Page 24: Left View

    Left View — The computer uses an internal fan to create airflow through the vents, which A I R V E N T S prevents the computer from overheating. NOTE: The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer.
  • Page 25 A U D I O C O N N E C T O R S Attach headphones or speakers to the Attach a microphone to the — Stores software and data. H A R D D R I V E —...
  • Page 26: Right View

    Right View module bay device latch release security cable slot — Lets you attach a commercially available antitheft device to the S E C U R I T Y C A B L E S L O T computer. For more information, see the instructions included with the device. NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot.
  • Page 27: Back View

    — You can install devices such as an optical drive or Dell TravelLite™ module in the M O D U L E B A Y module bay. For more information, see the Tell Me How help file. To access the help file, see page 94.
  • Page 28 C O N N E C T O R S N E T W O R K C O N N E C T O R NOTICE: The network connector is slightly larger than the modem connector. To avoid damaging the computer, do not plug a telephone line into the network connector. M O D E M C O N N E C T O R A To u r of Yo u r C om p u t e r Connect USB devices, such as a mouse, keyboard, or...
  • Page 29 — The computer uses an internal fan to create airflow through the vents, which prevents A I R V E N T the computer from overheating. P A R A L L E L C O N N E C T O R V I D E O C O N N E C T O R S E R I A L C O N N E C T O R —...
  • Page 30: Bottom View

    CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage. NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull firmly but gently to avoid damaging the cable.
  • Page 31 — Stores software and data. H A R D D R I V E I N I C A R D A N D M O D E M and optional Mini PCI card. See page 119. B A T T E R Y B A Y L A T C H R E L E A S E —...
  • Page 32 A To u r of Yo u r C om p u t e r...
  • Page 33: Setting Up Your Computer

    S E C T I O N 2 S e t t i n g U p Yo u r C o m p u t e r Connecting to the Internet Modem and Internet Connection Problems Transferring Information to a New Computer Setting Up a Printer Printer Problems Setting Up the Docking Device to Connect to a Network...
  • Page 34: Connecting To The Internet

    Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options: •...
  • Page 35: Modem And Internet Connection Problems

    • If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually. • If you have a CD, click Use the CD I got from an ISP . Click Next.
  • Page 36: Transferring Information To A New Computer

    Click the Start button and click Control Panel. Click Printers and Other Hardware, click Phone and Modem Options, click the Dialing Rules tab, and then click Edit... In the Edit Location window, ensure that To disable call waiting, dial: is checked, and then select the proper code as listed in your telephone directory.
  • Page 37 On the Which computer is this? screen, click New Computer and click Next. On the Do you have a Windows XP CD? screen, click I will use the wizard from the Windows XP CD and click Next. When the Now go to your old computer screen appears, go to your old or source computer.
  • Page 38: Setting Up A Printer

    Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer. See the documentation that came with the printer for setup information, including how to: • Obtain and install updated drivers. • Connect the printer to the computer. •...
  • Page 39: Connecting A Usb Printer

    screws (2) parallel printer cable Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. Install the printer driver if necessary. See the documentation that came with your printer. Connecting a USB Printer NOTE: You can connect USB devices while the computer is turned on.
  • Page 40: Printer Problems

    Printer Problems H E C K T H E P R I N T E R C A B L E C O N N E C T I O N S connected to the computer (see page 38). E S T T H E E L E C T R I C A L O U T L E T another device, such as a lamp.
  • Page 41: Setting Up The Docking Device To Connect To A Network

    Setting Up the Docking Device to Connect to a Network NOTE: A network adapter is also referred to as a network interface controller (NIC). NOTICE: Do not install a network adapter or a network adapter/modem combination PC Card until you complete the docking device setup. NOTICE: To prevent serious operating system problems, do not connect your computer to a docking device until the Windows operating system setup on the computer is complete.
  • Page 42: Line Conditioners

    Many surge protectors have a telephone jack for modem protection. See the surge protector documentation for modem connection instructions. NOTICE: Not all surge protectors offer network adapter protection. Disconnect the network cable from the network wall jack during electrical storms. Line Conditioners NOTICE: Line conditioners do not protect against power interruptions.
  • Page 43: Using Batteries And Module Bay Devices

    S E C T I O N 3 U s i n g B a t t e r i e s a n d M o d u l e B a y D e v i c e s Using a Battery Power Problems About the Module Bay...
  • Page 44: Using A Battery

    For more information about the second battery, see page 51. NOTE: The module bay in your computer supports a second battery. The Dell D/Bay does not support a second battery.
  • Page 45: Checking The Battery Charge

    Damaged batteries may leak and cause personal injury or equipment damage. Checking the Battery Charge The Dell QuickSet battery meter, Microsoft icon, the battery charge gauge, and the low-battery warning provide information on the battery charge.
  • Page 46 For more information about QuickSet, right-click the Help. Microsoft Windows Power Meter The Windows power meter indicates the remaining battery charge. To check the power meter, double-click the tab, see the Tell Me How help file. To access the help file, see page 94. If the computer is connected to an electrical outlet, a Charge Gauge Before you insert a battery, press the status button on the battery charge gauge to illuminate...
  • Page 47: Charging The Battery

    Charging the Battery NOTE: The AC adapter charges a completely discharged battery in approximately 1 hour with the computer turned off. Charge time is longer with the computer turned on. You can leave the battery in the computer as long as you like. The battery internal circuitry prevents the battery from overcharging.
  • Page 48: Installing A Battery

    Slide and hold the battery-bay (or module-bay) latch release on the bottom of the computer, and then remove the battery from the bay. Installing a Battery Rotate the battery into the bay until the latch release clicks. For more information about installing the second battery, see page 51. Using Batteries and Mo d u le B ay De vi c es...
  • Page 49: Removing And Installing A Reserve Battery

    Removing and Installing a Reserve Battery Remove the battery (see page 47). Remove the reserve battery cover. Pull the reserve battery out of its compartment, and disconnect the reserve battery cable from the connector. reserve battery cable connector reserve Us ing Batte ries and Mo dule B ay De vic es...
  • Page 50: Storing A Battery

    Connect the reserve battery cable to the connector in the reserve battery compartment. Place the reserve battery in the compartment, and replace the reserve battery cover. Storing a Battery Remove the battery when you store your computer for an extended period of time. A battery discharges during prolonged storage.
  • Page 51: About The Module Bay

    (see page 42), disconnect the computer from the electrical outlet, and then let the battery and computer cool to room temperature. If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell (see page 139).
  • Page 52: Checking The Charge On The Second Battery

    Checking the Charge on the Second Battery Before you install a second battery, press the status button on the battery charge gauge to illuminate the charge-level lights. Each light represents approximately 20 percent of the total battery charge. For example, if the battery has 80 percent of its charge remaining, four of the lights are on.
  • Page 53: If The Device Screw Is Not Installed

    If the Device Screw Is Not Installed NOTICE: To prevent damage to devices, place them in a safe, dry place when they are not installed in the computer. Avoid pressing down on them or placing heavy objects on top of them. Press the device latch release.
  • Page 54: If The Device Screw Is Installed

    If the Device Screw Is Installed Save and close any open files, exit any open programs, and shut down the computer (see page 42). If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. NOTICE: To prevent damage to devices, place them in a safe, dry place when they are not installed in the computer.
  • Page 55: Removing And Installing Devices While The Computer Is Running

    Pull the device out of the module bay. NOTICE: Insert devices into the module bay before you dock and turn on the computer. Insert the new device into the bay, and push the device until you feel a click. Replace the device screw. Turn on the computer.
  • Page 56: If The Device Screw Is Not Installed

    If the Device Screw Is Not Installed Double-click the Safely Remove Hardware icon on the taskbar. Click the device you want to eject. NOTICE: To prevent damage to devices, place them in a safe, dry place when they are not installed in the computer.
  • Page 57: If The Device Screw Is Installed

    Insert the new device into the bay, and push the device until you feel a click. Windows XP automatically recognizes the new device. If necessary, enter your password to unlock your computer. If the Device Screw Is Installed Double-click the Safely Remove Hardware icon on the taskbar. Click the device you want to eject.
  • Page 58 Pull the device out of the module bay. Insert the new device into the bay, push the device until you feel a click, and replace the screw. Windows XP automatically recognizes the new device. If necessary, enter your password to unlock your computer. Using Batteries and Mo d u le B ay De vi c es...
  • Page 59: Using The Keyboard And Touchpad

    S E C T I O N 4 U s i n g t h e K e y b o a r d a n d To u c h p a d Numeric Keypad Keyboard Shortcuts Touch Pad Customizing the Touch Pad Touch Pad or Mouse Problems External Keyboard Problems...
  • Page 60: Numeric Keypad

    Numeric Keypad The keypad numbers and symbols are marked in blue on the right of the keypad keys. To type a number or symbol, ensure that the keypad is enabled, and press desired key. The Keyboard Shortcuts System Functions Using the Ke yboard and To uchpad light indicates that the keypad is active.
  • Page 61: Battery

    Radios (Including Wireless Networking and Bluetooth™) Power Management Displays the Dell™ QuickSet Battery Meter Requires Dell QuickSet to function. Ejects the tray out of the drive. Switches the video image to the next display in the following sequence: the integrated display only, the...
  • Page 62: Speaker Functions

    Speaker Functions If no sound comes from the speakers, press ® Microsoft Windows To adjust keyboard operation, such as the character repeat rate, open the Control Panel, and click Printers and Other Hardware. Using the Ke yboard and To uchpad and adjust the volume.
  • Page 63: Touch Pad

    Touch Pad The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display. Use the touch pad and touch pad buttons as you would use a mouse. touch pad • To move the cursor, lightly slide your finger over the touch pad.
  • Page 64: Customizing The Touch Pad

    Customizing the Touch Pad You can disable the touch pad or adjust their settings by using the Mouse Properties window. Open the Control Panel and double-click the Mouse icon. On the Mouse Properties window: • Click the Device Select tab to disable the touch pad. •...
  • Page 65: Unexpected Characters

    Type some characters on the external keyboard and verify that they appear on the display. If the characters appear now but did not with the external keyboard, you may have a defective external keyboard. Contact Dell (see page 139). NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.
  • Page 66 Using the Ke yboard and To uchpad...
  • Page 67: Using Cds, Dvds, And Other Multimedia

    S E C T I O N 5 U s i n g C D s , D V D s , a n d O t h e r M u l t i m e d i a Using CDs and DVDs CD or DVD problems Sound and Speaker Problems...
  • Page 68: Using Cds And Dvds

    Using CDs and DVDs For information about using CDs and DVDs in your computer, see the Tell Me How help file. To access the help file, see page 94. CD or DVD problems If you cannot play a CD, CD-RW, or DVD NOTE: Because of different worldwide file types, not all DVD titles work in all DVD drives.
  • Page 69: If You Cannot Eject The Cd, Cd-Rw, Or Dvd Drive Tray

    H E C K T H E D R I V E F O R E R R O R S Remove the hard drive and floppy drive. Insert the Drivers and Utilities CD for your computer and turn on the computer. Verify that the light is blinking, indicating normal operation.
  • Page 70: Copying Cds

    N S U R E T H A T T H E S P E A K E R S A R E T U R N E D O N speakers. D J U S T T H E I N D O W S V O L U M E C O N T R O L corner of your screen.
  • Page 71: Using Easy Cd Creator Basic

    • DataCD allows you to copy a variety of your documents, such as spreadsheet or accounting files, to a CD for permanent storage. NOTE: Some music and game CDs are copy-protected. If you have a CD that cannot be copied, you must use the original CD for everyday use.
  • Page 72: How To Copy A Cd

    How to Copy a CD NOTE: If you have a DVD/CD-RW combo drive and you experience recording problems, first check for available software patches at the Dell Support website at support.dell.com and if necessary, the Roxio support website at support.roxio.com.
  • Page 73: Connecting A Television To The Computer

    Click Copy. Depending on the size of the files that are being copied, the copy process may take a few minutes. After the source CD is copied, remove the source CD from the CD-RW drive tray. The CD-RW drive tray opens automatically after the source CD is copied. NOTE: You must use CD-R discs to burn music CDs that you want to play in regular stereos.
  • Page 74: S-Video And Standard Audio

    For televisions and audio devices without support for S/PDIF digital audio, you can use the audio connector on the side of the computer to connect the computer to your television or audio device. It is recommended that you connect video and audio cables to your computer in one of the following combinations: NOTE: Diagrams for each connection combination appear at the beginning of each subsection to help you determine which method you should use.
  • Page 75 Before you begin, ensure that you have the following cables: TV/digital audio adapter cable S-video cable audio cable Turn off the computer and the television and/or audio device you want to connect. NOTE: You can connect an S-video cable directly to the S-video connector on the computer (without the video adapter cable) if your television or audio device supports S-video but not S/PDIF digital audio.
  • Page 76 Plug the other end of the S-video cable in to your television. Plug the single-connector end of the audio cable in toin to the headphone connector on your computer. Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on your television or other audio device.
  • Page 77: S-Video And Digital Audio

    S-Video and Digital Audio Before you begin, ensure that you have the following cables: TV/digital audio adapter cable S-video cable S/PDIF digital audio cable U s i n g C D s , D V D s , a n d O t h e r M ul t i m e d i a...
  • Page 78 Turn off the computer and the television and/or audio device you want to connect. Connect the TV/digital audio adapter cable to the S-video TV-out connector on your computer. Plug one end of the S-video cable in to the S-video connector on the TV/digital audio adapter cable.
  • Page 79: Composite Video And Standard Audio

    Composite Video and Standard Audio Before you begin, ensure that you have the following cables: TV/digital audio adapter cable S-video cable audio cable Turn off the computer and the television and/or audio device you want to connect. Connect the TV/digital audio adapter cable to the S-video TV-out connector on the computer.
  • Page 80 Plug one end of the composite video cable in to the composite video connector on the TV/digital audio adapter cable. Plug the other end of the composite video cable in to the composite video connector on the television. Plug the single-connector end of the audio cable in to the headphone connector on the computer.
  • Page 81: Composite Video And Digital Audio

    Composite Video and Digital Audio Before you begin, ensure that you have the following cables: TV/digital audio adapter cable composite video cable S/PDIF digital audio cable U s i n g C D s , D V D s , a n d O t h e r M ul t i m e d i a...
  • Page 82: Enabling The Display Settings For A Television

    Turn off the computer and the television and/or audio device you want to connect. Connect the TV/digital audio adapter cable to the S-video TV-out connector on the computer. Plug one end of the composite video cable in to the composite video connector on the TV/digital audio adapter cable.
  • Page 83 To play a DVD on the television, click the small "primary" button (resembles a bull’s- eye) at the bottom-left under the TV picture. NOTE: Various programs access the hardware in different ways. You may or may not need to click the primary button for operations other than playing DVDs. Click Apply.
  • Page 84: Enabling Dolby Digital 5.1 Audio For Dvd Playback

    Enabling Dolby Digital 5.1 Audio for DVD Playback If your computer has a DVD drive, you can enable Dolby Digital 5.1 audio for DVD playback. Double-click the InterVideo WinDVD icon on the Windows desktop. Insert a DVD into the DVD drive. If the DVD begins playing, click the stop button.
  • Page 85 Enabling S/PDIF in the Windows Audio Driver NOTE: Enabling S/PDIF in Windows disables the sound from the headphone connector. Double-click the speaker icon in the Windows notification area. Click the Options menu and then click Advanced Controls. Click Advanced. Click Enable S/PDIF. Click Close.
  • Page 86 U s i n g C D s , D V D s , a n d O t h e r M u l t i m e d i a...
  • Page 87: Setting Up A Home And Office Network

    S E C T I O N 6 S e t t i n g U p a H o m e a n d O f f i c e N e t w o r k Connecting to a Network Adapter Network Setup Wizard Network Problems...
  • Page 88: Connecting To A Network Adapter

    Connecting to a Network Adapter Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it. To connect a network cable: Connect the network cable to the network adapter connector on the back of your computer.
  • Page 89: Network Setup Wizard

    Network Setup Wizard ® ® The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. Click the Start button, point to All Programs then click Network Setup Wizard.
  • Page 90 Setting Up a Home and Office Network...
  • Page 91: Solving Problems

    S E C T I O N 7 S o l v i n g P r o b l e m s Finding Solutions Accessing Help Error Messages Video and Display Problems Scanner Problems Drive Problems PC Card Problems General Program Problems E-Mail Problems If Your Computer Gets Wet...
  • Page 92: Finding Solutions

    See page 50. Press the power button to resume from standby mode. Tell Me How See the help file (see page 94) for more information on standby mode. Get technical assistance from Dell. See page 139. See page 94. ®...
  • Page 93 See page 95. See page 69. See page 40. See page 35. See page 97. See page 64. See page 64. See page 65. See page 98 See page 89. See page 94. See page 100. See page 35. See page 101. See page 102.
  • Page 94: Accessing Help

    Accessing Help O A C C E S S T H E Click the Start button and click Help and Support. Click User and system guides and click User’s guides. Click Tell Me How. O A C C E S S H E L P Click the Start button and click Help and Support.
  • Page 95: Video And Display Problems

    X I T S O M E P R O G R A M S A N D — Contact Dell (see page 139). — The program that you are H E D E V I C E I S N O T R E A D Y —...
  • Page 96: If The Display Is Difficult To Read

    H E C K T H E B A T T E R Y the battery charge may be depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the computer. E S T T H E E L E C T R I C A L O U T L E T working by testing it with another device, such as a lamp.
  • Page 97: If Only Part Of The Display Is Readable

    If the external monitor works, the computer display may be defective. Contact Dell (see page 139). Scanner Problems H E C K T H E P O W E R C A B L E C O N N E C T I O N power cable is firmly connected to a working electrical power source and that the scanner is turned on.
  • Page 98: Drive Problems

    Drive Problems NOTE: For information on saving files to a floppy disk, see the the help file, see page 94. If you cannot save a file to a floppy drive N S U R E T H A T button and click My Computer. If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses.
  • Page 99: If You Have Problems With A Hard Drive

    E I N S T A L L T H E D R I V E Save and close any open files, exit any open programs, and shut down the computer. Remove the drive from the module bay. See page 52 for instructions. Reinstall the drive.
  • Page 100: General Program Problems

    F Y O U H A V E P R O B L E M S W I T H A Contact Dell (see page 139). F Y O U H A V E P R O B L E M S W I T H A —...
  • Page 101: E-Mail Problems

    E-Mail Problems N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E Outlook Express e-mail program open, click File. If Work Offline has a check mark next to it, click the check mark to remove it and connect to the Internet.
  • Page 102: If You Drop Or Damage Your Computer

    M A I L Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours. See page 138 for a description of the hardware and software support provided by Dell.
  • Page 103: Drivers

    O N T A C T E L L website or e-mail service, call Dell for technical assistance (see page 139). See page 138 for a description of the hardware and software support provided by Dell. Drivers What Is a Driver? A driver is a program that controls a device such as a printer, mouse, or keyboard.
  • Page 104: Reinstalling Drivers And Utilities

    Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.
  • Page 105: Manually Reinstalling Drivers For Windows Xp

    double-click the autocd.exe file. The first time that you run the CD, it might prompt you to install setup files. Click OK, and follow the instructions on the screen to continue. From the Language drop-down menu in the toolbar, select your preferred language for the driver or utility (if available).
  • Page 106: Using System Restore

    Click the Driver tab and click Update Driver. Click Install from a list or specific location (Advanced) and click Next. Click Browse and browse to the location to which you previously extracted the driver files. When the name of the appropriate driver appears, click Next. Click Finish and restart your computer.
  • Page 107: Undoing The Last System Restore

    Select a restore point and click Next. If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer. Click Next. The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts.
  • Page 108: Resolving Software And Hardware Incompatibilities

    Resolving Software and Hardware Incompatibilities Windows XP IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured. To check for conflicts on a computer running Windows XP: Click the Start button and click Control Panel. Click Performance and Maintenance and click System.
  • Page 109: Reinstalling Microsoft ® Windows ® Xp

    Therefore, do not reinstall Windows XP unless instructed to do so by a Dell technical support representative. NOTICE: To prevent conflicts with Windows XP , disable any virus protection software installed on your computer before you reinstall Windows XP .
  • Page 110 Windows XP Setup When the Windows XP Setup screen appears, press Windows now. Read the information on the Microsoft Windows Licensing Agreement screen, and press If your computer already has Windows XP installed and you want to recover your current Windows XP data, type from the drive.
  • Page 111: Reinstalling Drivers And Software

    If you are reinstalling Windows XP Professional and you are prompted to provide further information regarding your network configuration, enter your selections. If you are unsure of your settings, accept the default selections. Windows XP installs the operating system components and configures the computer. The computer automatically restarts.
  • Page 112 So l vi n g Pro b l em s...
  • Page 113: Adding And Replacing Parts

    S E C T I O N 8 A d d i n g a n d R e p l a c i n g Pa r t s Adding Memory Adding a Mini PCI Card Adding a Modem Replacing the Hard Drive...
  • Page 114: Adding Memory

    See page 128 for information on the memory supported by your computer. Install only memory modules that are intended for your computer. NOTE: Memory modules purchased from Dell are covered under your computer warranty. CAUTION: Before working inside your computer, read the safety instructions at the front of this document (see page 11).
  • Page 115 Turn the computer over, loosen the captive screw from the memory module cover, and then remove the cover. captive screw memory module cover NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-module securing clips. Adding and Re placing Parts...
  • Page 116 If you are replacing a memory module, remove the existing module: Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up. Remove the module from the connector. NOTICE: If you need to install memory modules in two connectors, install a memory module in the connector labeled “DIMM A”...
  • Page 117 Ground yourself and install the new memory module: NOTE: If the memory module is not installed properly, the computer may not boot properly. No error message indicates this failure. Align the notch in the module edge connector with the tab in the connector slot. Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it clicks into place.
  • Page 118 Replace the cover. NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close may damage your computer. Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet.
  • Page 119: Adding A Mini Pci Card

    CAUTION: FCC rules strictly prohibit users from installing 5 GHz (802.11a,802.11a/b, 802.11a/b/g) Wireless LAN Mini PCI cards. Under no circumstances should the user install such a device. Only trained Dell service personnel are authorized to install a 5 GHz Wireless LAN Mini PCI card.
  • Page 120 Loosen the captive screw from the Mini PCI card/modem cover, and remove the cover. Mini PCI card/modem cover captive screw Adding and Replacing Pa rts...
  • Page 121 If a Mini PCI card is not already installed, go to step 10. If you are replacing a Mini PCI card, remove the existing card: Disconnect the Mini PCI card from any attached cables. Release the Mini PCI card by spreading the metal securing tabs until the card pops up slightly.
  • Page 122: Adding A Modem

    Replace the cover and tighten the screw. Adding a Modem If you ordered the optional modem at the same time that you ordered your computer, Dell installed the modem for you. CAUTION: Before working inside your computer, read the safety instructions at the front of this guide (see page 11).
  • Page 123 Remove any installed PC Cards, batteries, and devices. Ground yourself by touching a metal connector on the back of the computer, and continue to do so periodically during this procedure. Turn the computer over, and loosen the captive screw from the Mini PCI card/modem cover.
  • Page 124 If a modem is not already installed, go to step 10. If you are replacing a modem, remove the existing modem: Remove the screws securing the modem to the system board, and set it aside. Pull straight up on the attached pull-tab to lift the modem out of its connector on the system board, and disconnect the modem cable.
  • Page 125: Replacing The Hard Drive

    NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive. NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell. To replace the hard drive in the hard drive bay: Ensure that the work surface is flat and clean to prevent scratching the computer cover.
  • Page 126 Turn the computer over, and remove the hard drive screw. NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. For precautions on preventing electrostatic discharge, see page 11. Slide the hard drive out of the computer. Remove the new drive from its packaging.
  • Page 127: Appendix

    S E C T I O N 9 A p p e n d i x Specifications Standard Settings Dell Technical Support Policy (U.S. Only) Contacting Dell Regulatory Noticesthe help file, see Limited Warranties and Return Policy...
  • Page 128: Specifications

    Specifications Microprocessor Microprocessor type L1 cache L2 cache External bus frequency System Information System chip set Data bus width DRAM bus width Microprocessor address bus width PC Card CardBus controller PC Card connector Cards supported PC Card connector size Data width (maximum) Memory Memory module connector Memory module capacities...
  • Page 129 Ports and Connectors Serial Parallel Video Audio Infrared sensor S-video TV-out Mini PCI Modem Network adapter IEEE 1394 Communications Modem: Type Controller Interface Network adapter Wireless 9-pin connector; 16550C-compatible, 16-byte buffer connector 25-hole connector; unidirectional, bidirectional, or ECP 15-hole connector microphone miniconnector, stereo headphones/speakers miniconnector two 4-pin USB 2.0–compliant connectors...
  • Page 130 Video Video type Data bus Video controller Video memory LCD interface TV support Audio Audio type Stereo conversion Interfaces: Internal External Speaker Internal speaker amplifier Volume controls Appendix 64-bit hardware accelerated (ATI Mobility Radeon 9000) 128-bit hardware accelerated (NVIDIA GeForce4 4200 Go, NVIDIA GeForce FX Go5650) 4X AGP ATI Mobility Radeon 9000, NVIDIA...
  • Page 131 Display Type (active-matrix TFT) Dimensions: Height Width Diagonal Maximum resolutions Response time (typical) Refresh rate Operating angle Viewing angles: Horizontal Vertical Pixel pitch Power Consumption: Panel with backlight (typical) Controls Keyboard Number of keys Key travel Key spacing Layout WUXGA, WSXGA+, and WXGA 222.5 mm (8.76 inches) 344.5 mm (13.56 inches) 391.2 mm (15.4 inches)
  • Page 132 Touch Pad X/Y position resolution (graphics table mode) Size: Width Height Track Stick X/Y position resolution (graphics table mode) Size Battery Type Dimensions: Depth Height Width Weight Voltage Charge time with computer off Operating time Life span (approximate) Temperature range: Operating Storage Appendix...
  • Page 133 AC Adapter Input voltage Input current (maximum) Input frequency Output current Output power Rated output voltage Dimensions: Height Width Depth Weight (with cables) Temperature range: Operating Storage Physical Height Width Depth Weight: With travel module and 72-WHr battery With CD drive and 72-WHr battery 90–264 VAC 1.7 A...
  • Page 134 Environmental Temperature range: Operating Storage Relative humidity (maximum): Operating Storage Maximum vibration (using a random-vibration spectrum that simulates user environment): Operating Storage Maximum shock (measured with hard drive in head-parked position and a 2-ms half-sine pulse): Operating Storage Altitude (maximum): Operating Storage Appendix...
  • Page 135: Standard Settings

    • System security and hard-drive password settings NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not change the settings for the system setup program. Certain changes might make your computer work incorrectly.
  • Page 136: Commonly Used Options

    The upper-right corner of the screen displays help information for the currently highlighted option; the lower-right corner displays information about the computer. System setup key functions are listed across the bottom of the screen. Commonly Used Options Certain options require that you reboot the computer for new settings to take effect. Changing the Boot Sequence The boot sequence, or boot order, tells the computer where to look to find the software needed to start the operating system.
  • Page 137 Performing a One-Time Boot You can set a one-time-only boot sequence without entering the system setup program. (You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.) Turn off the computer.
  • Page 138: Dell Technical Support Policy (U.s. Only)

    Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician-assisted technical support, online technical support is available at support.dell.com.
  • Page 139: Definition Of "Dell-Installed" Software And Peripherals

    All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replace- ment program to cover all nonstandard, third-party hardware components integrated through CFI for the duration of the computer’s service contract.
  • Page 140 NOTE: Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
  • Page 141 Country (City) International Access Code Country Code City Code Austria (Vienna) Website: support.euro.dell.com International Access Code: 900 E-mail: tech_support_central_europe@dell.com Country Code: 43 Home/Small Business Sales City Code: 1 Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support...
  • Page 142 Customer Technical Support (Penang, Malaysia) Country Code: 673 Customer Service (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated technical support) TechFax Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government)
  • Page 143 Country (City) International Access Code Country Code City Code China (Xiamen) Tech Support website: support.ap.dell.com/china Country Code: 86 Tech Support E-mail: cn_support@dell.com City Code: 592 Tech Support Fax Home and Small Business Technical Support Corporate Accounts Technical Support Customer Experience...
  • Page 144 Country (City) International Access Code Country Code City Code Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): den_nbk_support@dell.com Country Code: 45 E-mail Support (desktop computers): den_support@dell.com E-mail Support (servers): Nordic_server_support@dell.com Technical Support Customer Care (Relational) Home/Small Business Customer Care...
  • Page 145 Country (City) International Access Code Country Code City Code France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/fr/fr/emaildell/ Country Code: 33 Home and Small Business City Codes: (1) (4) Technical Support Customer Care Switchboard Switchboard (calls from outside of France)
  • Page 146 Country (City) International Access Code Country Code City Code Greece Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/gr/en/emaildell/ Country Code: 30 Technical Support Gold Technical Support Switchboard Sales Grenada General Support Guatemala General Support Guyana General Support Hong Kong Website: support.ap.dell.com International Access Code: 001 E-mail: ap_support@dell.com...
  • Page 147 Country (City) International Access Code Country Code City Code Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com Country Code: 353 Ireland Technical Support City Code: 1 U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K.
  • Page 148 Technical Support (Dimension™ and Inspiron™) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision™, OptiPlex™, and Latitude™) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Faxbox Service 24-Hour Automated Order Service Customer Care Business Sales Division (up to 400 employees)
  • Page 149 Customer Service (Austin, Texas, U.S.A.) Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) Sales (Austin, Texas, U.S.A.) SalesFax (Austin, Texas, U.S.A.) Luxembourg Website: support.euro.dell.com International Access Code: 00 E-mail: tech_be@dell.com Country Code: 352 Technical Support (Brussels, Belgium) Home/Small Business Sales (Brussels, Belgium)
  • Page 150 Country Code: 31 (Enterprise): nl_server_support@dell.com City Code: 20 (Latitude): nl_latitude_support@dell.com (Inspiron): nl_inspiron_support@dell.com (Dimension): nl_dimension_support@dell.com (OptiPlex): nl_optiplex_support@dell.com (Dell Precision): nl_workstation_support@dell.com Technical Support Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales Relational Sales Home/Small Business Sales Fax...
  • Page 151 Country (City) International Access Code Country Code City Code New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.com Country Code: 64 Home and Small Business Government and Business Sales Nicaragua General Support Norway (Lysaker) Website: support.euro.dell.com...
  • Page 152 Country (City) International Access Code Country Code City Code Portugal Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/pt/en/emaildell/ Country Code: 351 Technical Support Customer Care Sales Puerto Rico General Support St. Kitts and Nevis General Support St. Lucia General Support St.
  • Page 153 International Access Code: 00 E-mail: swe_support@dell.com Country Code: 46 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com City Code: 8 E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support...
  • Page 154 Country (City) International Access Code Country Code City Code Switzerland (Geneva) Website: support.euro.dell.com International Access Code: 00 E-mail: swisstech@dell.com Country Code: 41 E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.com/ch/fr/emaildell/ City Code: 22 Technical Support (Home and Small Business) Technical Support (Corporate)
  • Page 155 Country (City) International Access Code Country Code City Code U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 E-mail: dell_direct_support@dell.com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (direct/PAD and general)
  • Page 156 Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired U.S. Virgin Islands General Support Venezuela General Support...
  • Page 157: Regulatory Noticesthe Help File, See

    Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits. If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions. For additional regulatory information, see the Tell Me How help file that accompanied your computer.
  • Page 158: Nom Information (Mexico Only)

    Output voltage: Output current: Appendix Dell Computer Corporation One Dell Way Round Rock, TX 78682 Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Dell Computer de México, S.A.
  • Page 159: Limited Warranties And Return Policy

    Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited warranty. To determine which warranty came with your hardware product(s), see your packing slip or invoice. The following sections describe the limited warranties and return policy for the U.S., the limited warranties and return policy for Canada, the manufacturer guarantee for Latin America and the Caribbean, and ®...
  • Page 160 90 days. The limited warranty begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.
  • Page 161 We are not responsible for lost or corrupted data. What if I purchased a service contract? If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service.
  • Page 162: Total Satisfaction" Return Policy (U.s. Only)

    "Total Satisfaction" return policy for most products that you—the end-user customer—purchase directly from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees as follows: •...
  • Page 163 90 days. The limited warranty begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the terms and availability of limited warranties, at its discretion, but any changes will not be retroactive (that is, the warranty terms in place at the time of purchase will apply to your purchase).
  • Page 164 During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell- branded hardware products returned to us that prove to be defective in materials or workmanship.
  • Page 165: Total Satisfaction" Return Policy (Canada Only)

    What if I purchased a service contract? If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer to that contract for details on how to obtain service. Dell's service contracts can be found online at www.dell.ca or by calling Customer Care at 1-800-847-4096.
  • Page 166: Dell Software And Peripherals (Canada Only)

    While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today.
  • Page 167: 1-Year End-User Manufacturer Guarantee (Latin America And The Caribbean Only)

    Latin America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normal use, for a period of 1 year from the original purchase date. Products for which proper claims are made will, at Dell’s option, be repaired or replaced at Dell’s expense. Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing repairs and building replacement products.
  • Page 168 Coyancura 2283, Piso 3- Of.302, Providencia, Santiago - Chile Dell Computer de Colombia Corporation Carrera 7 #115-33 Oficina 603 Bogota, Colombia Dell Computer de Mexico SA de CV Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Appendix...
  • Page 169: Intel ® Warranty Statement For Pentium ® And Celeron ® Processors Only (U.s. And Canada Only)

    ® Intel Warranty Statement for Pentium (U.S. and Canada Only) Limited Warranty ® Intel warrants that its family of Pentium and Celeron conform to Intel’s publicly available specifications for a period of three (3) years after the date the Pentium or Celeron processor was purchased (whether purchased separately or as part of a computer system).
  • Page 170 ® ® Intel Pentium and Celeron Processors are backed by a three-year limited warranty. Please refer to the reverse side of this card for complete warranty details. Intel’s Commitment to Quality Intel is committed to producing the highest quality processors available. That’s why we have hundreds of people dedicated to continuously improve our design, manufacturing, and testing technology.
  • Page 171: Index

    70 helpful tips, 71 how to copy a CD, 72 crashes, 100 damaged computer testing, 102 Dell support policy, 138 Device Driver Rollback, 104 device latch release description, 27 system view, 27 device status lights, 21 description, 21...
  • Page 172 floppy drive connecting to the parallel port, 28 fixing problems, 98 hard drive description, 25, 31 replacing, 125 system view, 25, 31 hardware drivers, 103 Hardware Troubleshooter, 108 help file accessing, 94 IEEE 1394 connector description, 24 system view, 24 Infrared Sensor enabling, 137 infrared sensor...
  • Page 173 power fixing problems, 50 protection devices, 41 turning off your computer, 42 power button description, 20 system view, 20 printer cable, 38 connecting, 38 parallel, 38 setting up, 38 USB, 39 programs crashes, 100 fixing problems, 100 not responding, 100 RAM.
  • Page 174 video connector description, 29 system view, 29 warranty, 159 wet computer, 101 Windows XP Device Driver Rollback, 104 Hardware Troubleshooter, 108 help, 94 reinstalling, 109 System Restore, 106 Index...

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