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SNR -VP-53 User Manual

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SNR-VP-53
IP Phone User Manual
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Summary of Contents for SNR SNR-VP-53

  • Page 1 SNR-VP-53 IP Phone User Manual...
  • Page 2 Contents Overview ......................5 1.1. Introduction ..................5 1.2. Features ....................6 1.3. Keypad ....................8 1.4. Icons introduction ................10 Installation ...................... 11 2.1. Check package contents ..............11 2.2. Connection diagram ................11 2.3. Installation Steps ................12 Functions ......................
  • Page 3 3.23. Hoteling .................... 23 3.24. Application ..................24 Text Message ................24 3.24.1. Voice Message ................26 3.24.2. Settings ......................28 4.1. Basic Settings..................28 Language ..................28 4.1.1. Date & Time ................. 29 4.1.2. Backlight ..................29 4.1.3. Password Setting ................30 4.1.4.
  • Page 4 5.19. Phone Book->LDAP ................66 5.20. Phone Book->BroadSoft ..............67 5.21. Upgrade->Basic ................. 68 5.22. Upgrade->Advanced ................69 5.23. Security->Basic .................. 71 5.24. Security->Advanced ................72 Troubleshooting ....................73 Appendix : Time Zones ..................74...
  • Page 5 1. Overview 1.1. Introduction The SNR-VP-53 is a featured 3-line IP phone with full duplex hands-free speakerphone. It can be directly connected to an Internet Telephony Service Provider or to an IP PBX. Based on the SIP standard, the SNR-VP-53 has been tested to ensure comprehensive interoperability with equipment from VoIP infrastructure leaders enabling service providers to quickly roll-out competitive, feature rich services to their customers.
  • Page 6 1.2. Features  Highlights HD Voice Up to 3 SIP Accounts 2.9‘’ 132x64 Graphical LCD with Backlight Support 3-way Conference Support PoE Full Compatible with Asterisk, Avaya, BroadSoft Platform  Phone Features Support call waiting, call forwarding, call transfer Call on hold, mute, auto-answer, redial Phonebook (500 groups), Blacklist (100 groups), call logs (100 entries) LDAP DND (Do Not Disturb)
  • Page 7 HD Voice SMS, Voicemail, MWI message Notification Narrowband Codec: PCMA, PCMU, G.729, G723_53, G723_63, G726_16, G726_24, G726_32, G726_40 VAD, CNG , Echo Canceller Full-Duplex Speakerphone  Network Features SIP V1(RFC2543), V2(RFC3261) Static IP/DHCP for IP configuration 3 DTMF modes: In-Band, RFC2833, SIP INFO HTTP/HTTPS Web Server for Management NTP for Auto Time Setting TFTP/FTP/HTTP/HTTPS Protocols...
  • Page 8 1.3. Keypad  Keypad, LED, and function key definitions  Keypad Description Key name Function Description Navigation Assists you in selecting an item that you want to process under the menu by pressing the Up, Down, Right or Left key. Press the center key to save. Soft keys 1/2/ Key combination includes functions such as History/Favorites/Redial/CallReturn/HotDesking/ XML...
  • Page 9 Browser/DTMF/DND/ Menu/MSG/Status/Book/Fwd/PickUp/Group PickUp/Intercom/Speed Dial/and so on. Home Back to the Home page Book View Local Phone Book/Blacklist/Remote Phone Book Headset Use the headset to call out or call in Forward Forward the call to the third part Redial View the Missed Calls, Incoming Calls and Dialed Calls. Mute Press this key in calling mode and you can hear the other side, but the other side cannot hear you.
  • Page 10 Port Port name Description Power switch Input: 5V DC 1.2A Internet 10/100M Connect it to Network 10/100M Connect it to PC Handset Port type: RJ-9 connector Headset Port type: RJ-9 connector 1.4. Icons introduction...
  • Page 11 2. Installation 2.1. Check package contents Please refer to the package list below to check the completeness of package Name Quantity SIP IP Phone unit handset RJ-9 Cable Power Adapter RJ-45 Cable Stand Quick installation guide 2.2. Connection diagram...
  • Page 12 SNR-VP-53 and the other end to wall network jack. Step 3 – Connect the computer Connect one end of the RJ-45 Ethernet cable to the PC port at the back of the SNR-VP-53 and the other end to the Ethernet port on you computer.
  • Page 13 3. Functions Make a call 3.1. 3.1.1. Call devices ： User can make a phone call via the following methods 1. Pick up the handset, icon will be shown on the idle screen. 2. Press the Handfree key, icon will be shown on the idle screen. 3.
  • Page 14 current talking. During the conversation, User can alternate between Headset, Handset and Handfree by pressing the corresponding keys. Note: The will flash during the Incoming interface 3.3. Mute You can press the Mute key to make the user NOT be heard by the other party, but user can hear the other party, and icon will be shown on the LCD, and press the Mute key again to recover.
  • Page 15 3.7. Call Forward You can set the static forward to switch all the incoming calls to specified number; Also you can use dynamic forward to switch all the incoming calls forward to the number inputted when the phone is ringing. Forward: Enable call forward feature, Options as follows：...
  • Page 16 The Network conference feature allows you to add or delete the party who attend the conference. The local conference feature of IP phone SNR-VP-53 can invite two parties at most to attend conference. The conference type of IP phone SNR-VP-53 is Local conference with default.
  • Page 17 5. Press the Conference soft key to start 3-way conference. 6. Press the Split soft key to split to two lines standalone talking, then this two parties talking are under Hold status: 7. HOLD Press the Resume soft key to resume the current talking: 8.
  • Page 18 Account-->Press the Save soft key to save; 3.11.Pickup You can use pickup to answer other users’ incoming call. The IP phone SNR-VP-53 supports specified pickup and group pickup. Note: Press the group pickup only to answer line 1 incoming call if there are many lines incoming calls in group.
  • Page 19 3.13.Auto-redial When hang-up by the other party, call failure during the calling, the phone will enter the auto-redial screen, and begin to count. Press OK for redial now or wait for the time is up. After trying the times of setting of auto-redial, the phone will hang-up automatically. To configure Auto Redial via Phone interface: 1.
  • Page 20 Answer the intercom incoming calling In default situation, the IP phone SNR-VP-53 will answer the intercom incoming calling automatically and make a noise. You can set the phone to enable silent mode when picking up the intercom call so that the other will not hear you 。...
  • Page 21 3.17.XML Browser XML Browser allows the users to develop and deploy custom services. Users need to pre-configure a custom service functions on the server, such as news, weather report, stock information. The user receives and displays the service information on the IP phone from the server, and all service information are transmitted in XML object.
  • Page 22 Keypad Lock can be set to ON or OFF, how long to enable this function during the phone is idle and you can choose to lock the function keys or all keys. And this function can only be configured through the web UI, please refer to the web interface for the details. Function Keys: The function keys are locked.
  • Page 23 BLF List Code：While using BroadSoft platform，when press BLF List key configured the BLF LIST CODE，can Pick up call or Barge in call. Note: BLFListCode is supported by Broadsoft platform, Please consult your administrator further information. 3.22.Automatic Call Distribution(ACD) Automatic Call Distribution (ACD) enables organizations to manage a large number of phone calls on an individual basis.
  • Page 24 and out, logout after leave. The host ip phone number is 2404984721 Press GuestIn softkey to login the extension number 4723 and password The extension number 4723 is ready for use 3.24.Application 3.24.1. Text Message The IP phone VP-53 can send and answer text message. The phone will make a “Du” sound and present “N piece of new message”...
  • Page 25 Note: Not all servers support message feature. Read Text Message 1. Access Menu->Message->Text Message-> In box 2. press the OK key on the phone keyboard or the Enter soft key to enter the Text Message interface, Press the OK key on the phone keyboard or the Enter soft key to enter the in-box interface.
  • Page 26 Press the Send soft key to send message. Delete Text Message 1. In the Idle, press the Menu soft key 2. Press the main menu interface, Press the Down key on the phone keyboard to select message, Press the OK key on the phone keyboard or the Enter soft key to enter the Message interface：...
  • Page 27 on the phone keyboard or the Enter soft key to enter the Message interface. 3. In the Message interface, Press the Down key on the phone keyboard to select the voice message, Press the OK key on the phone keyboard or the Enter soft key to enter the Voice Message interface.
  • Page 28 The LED light of Message will darken after all the voice messages checked. 3. Check voice message via phone interface Access Menu-> Message->Voice Message-> New Message. The LCD displays new  messages and old messages of every account. 2. Select the account you will check and press the Connect soft key to check voice ...
  • Page 29 4.1.2. Date & Time 1. The IP phone displays Time and Date in Idle status. You can set the Time and Date obtain from SNTP server automatically or you can set the time and date manually. 2. Set SNTP via phone interface: Access Menu -> Settings -> Basic Setting -> Date & Time -> SNTP Setting.
  • Page 30 1. The Ring Tone refers to incoming ring tone, which remind the user that new call is coming with the phone. The IP phone SNR-VP-53 supports phone ring tone to distinguish the incomings from other near phones’ ring tone; Besides, The IP phone SNR-VP-53 support...
  • Page 31 4.3. Phone Book 4.3.1. Local Phone Book The Local Phone Book is used for storing the contacts names and number. The SNR-VP-53 can store up to 500 entries contacts. You can add, edit, delete, search, or call any contact from the Local Phone Book。...
  • Page 32 11. Press the Book soft key to enter the Phone Book Menu： 4.4. History Management The History management of IP phone SNR-VP-53 contains dialed calls, received calls, missed calls and forwarded calls and support 100 logs storage at most. You can check the history, make calls from the calls history and delete the calls history 。...
  • Page 33 Press the Up or Down key on the phone keyboard to select the log； Press the Option soft key and select the detail. The LCD will display the detailed  information of this log;Press the Dial soft key, to make a call from the History; Press the Option soft key to add to contacts(Move to Blacklists ) from the History;...
  • Page 34 Press the Save soft key to save or the Back soft key to cancel. Note: 1 .The operation and interface of account 2 and 3 is the same as account 1; 2. you can configurate multi-account keys for one account. The incoming calls of this account will be divided equally to different account key;...
  • Page 35 3. In according areas input User Name, Password; 4.6.4. Configure PC Port Mode 1. In the Network Settings interface, press the Up or Down key on the phone keyboard to select PC Port, press the OK key on the phone keyboard or the Enter soft key to enter PC Port configuration interface：...
  • Page 36 3. When the VID is empty，press the OK key on the phone keyboard or the Save soft key to save, the prompt interface will display as below： 4. Save it after configuration, the phone will prompt as below： 4.7. WebServer In the Advanced Setting interface, press the Up or Down key on the phone keyboard to select “WebServer,”...
  • Page 37 5. WEB Interface Web user interface (we will used Web UI for short in the following context) which is used for user or administration to check or change the IP SIP phone’s settings. Press the OK key on the phone keyboard to check the Phone’s IP address. ...
  • Page 38 Sections Description Product Information To display the device’s information such as Model name, MAC address (IP device’s physical address),Firmware version and Hardware firmware. Network Information To display the device’s Networking status(LAN Port),such as Port Type(which could be DHCP/Static/PPPoE), Link Status,IP Address,Subnet Mask,Gateway,Primary DNS server,Secondary DNS server,Primary NTP server and Secondary NTP server(NTP server is used to synchronize time from INTERNET automatically).
  • Page 39 Sections Description SIP Account To display and configure the specific Account settings. Status:To display register result.  Display Label:Which is displayed on the phone’s LCD  screen. Display Name:Which is sent to the other call party for  displaying. Rigister Name:Allocated by SIP server provider,used for ...
  • Page 40 This is for redundancy, if registering to Primary SIP server fails,the IP phone will go to Secondary SIP server for registering. Note: Secondary SIP server is used for redundancy, it can be left blank if there is not redundancy SIP server in user’s environment.
  • Page 41 5.3. Account->Advanced Path:Web UI->Account->Advanced Sections Description SIP Account To display current Account settings or to select which account to display. Codecs To display and configure available/unavailable codecs list. Codec means coder-decoder which is used to transfer analog signal to digital signal or vice versa. Familiar codecs PCMU(G711U),...
  • Page 42 PCMA(G711A),G722(wid-bandth codecs),G723,G726,G729 and so on. Subscribe To display and configure MWI,BLF,ACD subscription settings. MWI:Message Waiting Indicator which is used to  indicate whether there is unread new voice message. BLF:BLF is short for Busy Lamp Field which is used to ...
  • Page 43 rejected. Is escape non Ascii character: To transfer the symbol to  Ascii character. Missed Call Log: To display the miss call log.  Prevent SIP Hacking: Enable to prevent SIP from hacking.  Music Server Address To display or configure third-party MOH(music-on-hold) server.
  • Page 44 from PCAP. If user agent is not set by default, user could see the company name, model number and firmware version from PCAP 5.4. Network->Basic Path: Web UI->Network->Basic Sections Description LAN Port To display and configure LAN Port settings. DHCP:If selected,IP phone will get IP address, Subnet ...
  • Page 45 route all incoming and outgoing packets from PC port. As Router:If selected, IP phone will act as a router to  route all incoming and outgoing packets from PC port. 5.5. Network->Advanced Path:Web UI->Network->Advanced...
  • Page 46 Sections Description LLDP To display and configure LLDP settings. LLDP Active:To enable or disable LLDP feature.  Packet interval:To configure the interval for LLDP  message. Note: LLDP stands for Link Layer Discovery Protocol, it’s used exchange device information between directly-connected devices.LLDP is often used to configure Voice Vlan automatically for IP phone.
  • Page 47 User name:To configure username for ACS or CPE.  Password:To configure Password for ACS or CPE.  Periodic Inform:To enable periodically inform.  Periodic Interval:To configure interval for periodic  inform. Note: TR-069(Technical Report 069) is a technical specification entitled CPE WAN Management Protocol (CWMP).It defines an application layer protocol for remote management of end-user devices.
  • Page 48 5.6. Phone ->Time/Lang Path:Web UI->Phone->Time/Lang Sections Description Web Language To choose the web language. LCD Language To choose the phone language. Format Setting To configure time display settings. Time Format: Determine what format to display on  Phone UI(12 hour/24 hour). Date Format: Determine what format to display on ...
  • Page 49 get from INTERNET automatically via NTP server. Manual:To set Time and Date manually.  Auto:To get Time via NTP server.  Note: If you set time to be Manually, it only tak effect till next reboot,after reboot, the phone will switch to Auto mode automatically,because there is no way for IP phone to record time during power off.
  • Page 50 5.7. Phone->Preference Path: Web UI->Phone->Preference Sections Description Headset Mode To enable or disable Headset Mode. Active:If enabled,the default audio track will be headset  mode,if audio track is changed during a call, it will be back to headset mode after you hangup the call. Key Press Sound To configure the sound volume for key press.
  • Page 51 5.8. Phone->Call Feature Path:Web UI->Phone->Call Feature Sections Description Mode To enable or disable feature key sync. Feature Key Sync: To enable or disable feature key sync.  Mode: Select the desired mode.  Forward Transfer To display and configure Forward setting. Note: There are three types of forward: Always Forward,Busy Forward and No answer Forward.
  • Page 52 Call Waiting To enable or disable Call Waiting. Call Waiting Enable: If enabled, it allows IP phones to  receive a new incoming call when there is already an active call. Call Waiting Tone: If enabled, it allows IP phones to play ...
  • Page 53 Delay Time: To set the automatically call out interval afte  r hearing the dailtone. ACD(Automatic Call Distribution) is most used in call-center market, it allows IP phone to login the system with multiple status so that the system could distribute an incoming calls to avaialbe user or agents.
  • Page 54 5.9. Phone->Voice Path: Web UI->Phone->Voice Sections Description Echo Canceller Echo Canceller: To remove acoustic echo from a voice communication in order to improve the voice quality . VAD (Voice Activity Detection):Allow IP phone to detect  the presence or absence of human speech during a call. When detecting period of “silence”, VAD replaces that silence efficiently with special packets that indicate silence is occurring.
  • Page 55 conversation. It is a part of the silence suppression or VAD handling for VoIP technology. CNG,in conjunction with VAD algorithms, quickly responds when periods of silence occur and inserts artificial noise until voice activity resumes. The insertion of artificial noise gives the illusion of a constant transmission stream, so that background sound is consistent throughout the call and the listener does not think the line has released.
  • Page 56 5.10.Phone->Key/Display Path: Web UI->Phone->Key/Display Sections Description Line Key Allows user to assign specific feature to the designated line key. For line key,the available feature list: DND,Menu,MSG,Status,Book,Fwd,PickUp,Group PickUp,Intercom,Speed Dial,History,Favorites,Redial,Account,ACD,BLF,BLFList,CallRet urn,HotDesking,Record,XML Browser,DTMF. Soft Key Allows user to assign specific feature to the designated soft keys.
  • Page 57 For function keys, the avaialbe features list: N/A,DND,Menu,MSG,Status,Book,Fwd,PickUp,Group PickUp,Intercom,Speed Dial,History,Favorites,Redial,CallReturn,HotDesking,XML Browser. Others Backlight Intensity:To adjust the backlight intensity of  Phone UI. Backlight Time:To adjust backlight on timer,once expired  the backlight of Phone UI will go off. 5.11.Phone->Ring tones Path: Web UI->Phone->Ringtones Sections Description...
  • Page 58 header inside the incoming “invite” SIP message.And strip out the URL or keyword inside the “Alert-Info” header ,from the specific URL or keyword to match or download designated ringtones to play. 5.12.Phone->Tones Path: Web UI->Phone->Tones Sections Description Tone Allows user to select a specialized tone sets (classified by countries) or to customize own tones.
  • Page 59 Sections Description Rules Allow user to select Replace rule or Dial-now to display or edit. Rules Modify Allow user to modify selected rules information, for replace rule, you can modify related accounts, prefix and replace. Area Code Area codes are also known as NPAs(Numbering Plan Areas). They usually indicate different geographical areas within one country.
  • Page 60 5.14.Phone ->Dial Plan->Dial Now Path:Web UI->Phone->Dial Plan->Dial Now Sections Description Rules Allow user to select Replace rule or Dial-now to display or edit. Dial Now Delay Allow user configure dial now delay time for dial now. It means user can configure the IP phone to dial out the phone number automatically after the desinated delay time if it match any dial now rule.
  • Page 61 5.15.Phone –>Action URL Path:Web UI->Phone->Action URL Sections Description Action URL To display and configure Action URL settings. Setup Completed:When the IP phone completes startup. Registered:When the IP phone successfully registers an  account. Unregistered:When the IP phone logs off the registered ...
  • Page 62 Terminated :When the IP phone terminates a call.  Open DND:When the IP phone enables the DND mode.  Close DND:When the IP phone disables the DND mode.  Open Always Forward:When the IP phone enables the  always forward. Close Always Forward:When the IP phone disables the ...
  • Page 63 5.16.PhoneBook->Local Phone Book Path:Web UI->PhoneBook->Local Book Sections Description Contact To display and select local contact type. All Contacts:To display or edit all local contacts.  Favorites:To display or edit favorites contacts.  Black List:To display black list contacts.  Search To search designated contacts from local phonebook.
  • Page 64 priviledge to control IP phone via Web UI.Please refer to section “Remote Control” in the Web UI->Phone->Call Feature page. Group To display or edit Group contacts. Group Setting To display or change Group name, related ringtone or description. Import/Export To import or export the contact or blacklist file. 5.17.Phone Book->Remote Phone Book Path:Web UI->PhoneBook->Remote Book Sections...
  • Page 65 remote phonebook name Search Flash Interval: To set interval (Range from 120s to 2592000s) 5.18.Phone Book->Call log Path:Web UI->PhoneBook ->Call Log Sections Description Call History To display call history records. Available call history type are All calls,Dialed calls,Received calls,Missed calls,Forwarded calls. HangUp: To click to hangup ongoing call on the IP phone.
  • Page 66 5.19.Phone Book->LDAP Path:Web UI->PhoneBook->LDAP Sections Description LDAP To display and configure LDAP phonebook settings. Name Filter:The settings used to tell LDAP server what  name attributes to search. Number Filter: The settings used to tell LDAP server  what number attributes to search. Server:To configure LDAP server’s address.
  • Page 67 Number Attribute:To configure which number attributes  should be feedback from LDAP server. Display Name:To configure display name on Phone UI  when there is any searching result from LDAP server. Max Hits:To configure the maximum size of result  response from LDAP server.
  • Page 68 Server Address:Broadsoft PhoneBook server’s address.  Server Port: Broadsoft PhoneBook server’s port.  User Name:Username used access Broadsoft  PhoneBook server. Password:Password used to access Broadsoft PhoneBook  server. Note: IP phone supports at most 5 Broadsoft PhoneBook items. For Broadsoft PhoneBook’s server address,port, username and password, you need to consult your Broadsoft service provider for further information.
  • Page 69 automatically. Note: Please make sure it’s right file format for right model. Firmware version To display firmware version, firmware version starts with MODEL name. For example, VP-53 firmware version should be like 53.xxx.xxx.xxx. Hardware Version To display Hardware version. Reset to Factory Setting To enable you to reset IP phone’s setting to factory settings.
  • Page 70 Sections Description PNP Option To display and configure PNP setting for Auto Provisioning. PNP: Plug and Play, once PNP is enabled, the phone will  send SIP subscription message to PNP server automatically to get Auto Provisioning server’s address. By default, this SIP message is sent to multicast address 224.0.1.75(PNP server address by standard).
  • Page 71 Start:To start capturing all the packets file sent or  received from IP phone. Stop:To stop capturing packets.  Note:IP phone will save captured packets file to a temporary file,this file maximum size is 1M(mega bytes), and will top capturing once reaching this maximum size. Others To display or configure others features from this page.
  • Page 72 Note: For now, IP phone can only support user admin. 5.24.Security->Advanced Path:Web UI->Security->Advanced Sections Description Web Server Certificate To display or delete Certificate which is used when IP phone is connected from any incoming HTTPs request. Note: The default certificate could not be deleted. Web Server Certificate To upload a certificate file, this will be used as server Upload...
  • Page 73 6.Troubleshooting Issue 1：The LCD does not light up Check the AC power adapter. Make sure it is the one provided in your package.  Check the power outlet. Make sure that the power that outlet you are plugging your  device into is working.
  • Page 74 7.Appendix : Time Zones Time Zone Time Zone Name −11:00 Samoa −10:00 United States-Hawaii-Aleutian −10:00 United States-Alaska-Aleutian −09:00 United States-Alaska Time −08:00 Canada(Vancouver, Whitehorse) −08:00 Mexico(Tijuana, Mexicali) −08:00 United States-Pacific Time −07:00 Canada(Edmonton, Calgary) −07:00 Mexico(Mazatlan, Chihuahua) −07:00 United States-Mountain Time −07:00 United States-MST no DST −06:00...
  • Page 75 Time Zone Time Zone Name −03:00 Denmark-Greenland(Nuuk) −03:00 Argentina(Buenos Aires) −03:00 Brazil(no DST) −03:00 Brazil(DST) −02:00 Brazil(no DST) −01:00 Portugal(Azores) Greenland Denmark-Faroe Islands(Torshavn) Ireland(Dublin) Portugal(Lisboa, Porto, Funchal) Spain-Canary Islands(Las Palmas) United Kingdom(London) Morocco +01:00 Albania(Tirane) +01:00 Austria(Vienna) +01:00 Belgium(Brussels) +01:00 Caicos +01:00 Chatam...
  • Page 76 Time Zone Time Zone Name +02:00 Finland(Helsinki) +02:00 Gaza Strip(Gaza) +02:00 Greece(Athens) +02:00 Israel(Tel Aviv) +02:00 Jordan(Amman) +02:00 Latvia(Riga) +02:00 Lebanon(Beirut) +02:00 Moldova(Kishinev) +02:00 Russia(Kaliningrad) +02:00 Romania(Bucharest) +02:00 Syria(Damascus) +02:00 Turkey(Ankara) +02:00 Ukraine(Kyiv, Odessa) +03:00 East Africa Time +03:00 Iraq(Baghdad) +03:00 Russia(Moscow) +03:30...
  • Page 77 Time Zone Time Zone Name +08:00 China(Beijing) +08:00 Singapore(Singapore) +08:00 Australia(Perth) +09:00 Korea(Seoul) +09:00 Japan(Tokyo) +09:30 Australia(Adelaide) +09:30 Australia(Darwin) +10:00 Australia(Sydney, Melbourne, Canberra) +10:00 Australia(Brisbane) +10:00 Australia(Hobart) +10:00 Russia(Vladivostok) +10:30 Australia(Lord Howe Islands) +11:00 New Caledonia(Noumea) +12:00 New Zealand(Wellington, Auckland) +12:45 New Zealand(Chatham Islands) +13:00...