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Viewtron IP-C4 User Manual

Wireless ip camera
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Viewtron IP-C4
Wireless IP Camera
User Manual
Please read this instruction carefully before operating the unit and keep it for further reference

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Summary of Contents for Viewtron IP-C4

  • Page 1 Viewtron IP-C4 Wireless IP Camera User Manual Please read this instruction carefully before operating the unit and keep it for further reference...
  • Page 2 Safety Instruction The following symbols or words may be found in this manual. Symbols/Words Description Indicates a medium or low potential hazardous situation which , ⚠ Warning if not avoided, will or could result in slight or moderate injury Indicates a potential risk which, if not avoided, will or could ⚠...
  • Page 3 Electrical Safety This product is intended to be supplied by a Listed Power Unit, marked with 'Limited Power Source', 'LPS' on unit, output rated minimum 12V/2 A or POE 48V/ 350mA, no more than 2000m altitude of operation and Tma=60 Deg.C. As for the modes with PoE function, the function of the ITE being investigated to IEC 60950-1 standard is considered not likely to require connection to an Ethernet network with outside plant routing, including campus environment and the ITE is to be...
  • Page 4 gently; for grease or finger print, use oil-free cotton cloth or paper soaked with detergent to wipe from the lens center outward. Change the cloth and wipe several times if it is not clean enough. Privacy Protection When installing cameras in public areas, a warning notice shall be given in a reasonable and effective manner and clarify the monitoring range.
  • Page 5 Use black and white list to filter the IP address. This will prevent everyone, except those specified IP addresses from accessing the system. If you add multiple users, please limit functions of guest accounts. If you enable UPnP, it will automatically try to forward ports in your router or modem. It is really very convenient for users, but this will increase the risk of data leakage when the system automatically forwards ports.
  • Page 6 of certain hazardous substances in electrical and electronic equipment. 2012/19/EU (WEEE directive): The Directive on waste electrical and electronic equipment (WEEE Directive). To improve the environmental management of WEEE, the improvement of collection, treatment and recycling of electronics at the end of their life is essential. Therefore, the product marked with this symbol must be disposed of in a responsible manner.
  • Page 7 Table of Contents Network Connection ....................... 1 APP Connection ....................1 Wired Network Connection ................2 1.2.1 Access through IP-Tool ................3 1.2.2 WAN ......................5 Wi-Fi Connection ....................7 Live View via Web ......................9 Configuration via Web ....................11 System Configuration ..................
  • Page 8 Viewtron IP-C4 User Manual 3.5.11 Email ......................40 3.5.12 FTP ......................41 3.5.13 HTTP POST ..................... 42 3.5.14 HTTPS ..................... 43 3.5.15 QoS ......................44 3.5.16 P2P ......................44 3.5.17 Wi-Fi Settings ..................44 Security Configuration ..................46 3.6.1 User Configuration .................. 46 3.6.2...
  • Page 9 Viewtron IP-C4 User Manual 1 Network Connection 1.1 APP Connection ① Enable Wi-Fi network of your phone. Then scan the QR Code of the APP in the QSG (Quick Start Guide) or open your phone’s APP store and search “Superlive Plus”. Then install the mobile APP (Superlive Plus) in your phone.
  • Page 10 Viewtron IP-C4 User Manual Note: 1. When configuring the Wi-Fi network via the APP, (a). your mobile phone must be connected to the Wi-Fi network; (b). the device must be within the mobile phone signal covering area. DO NOT move your phone too far away with the device.
  • Page 11 Viewtron IP-C4 User Manual 1.2.1 Access through IP-Tool Network connection: ① Make sure the PC and device are connected to the same local network and the IP-Tool is installed in the PC from the supplier. ② Double click the IP-Tool icon on the desktop to run this software as shown below: The default IP address of the camera is 192.168.226.201.
  • Page 12 Viewtron IP-C4 User Manual Activate the device. The default username is “admin”. Please self-define the password of admin according to the tip. Note: It is highly recommended to use the strong password for your account security. If you want to change your password level, you can go to Config à Security Management à...
  • Page 13 Viewtron IP-C4 User Manual If it is the first time for you to log in, follow directions to download, install and run the Active X control if prompted. Please enter the user name (admin) and password. Then select the stream type and language as needed.
  • Page 14 Viewtron IP-C4 User Manual ① Make sure the camera is well connected via LAN and then log in the camera via LAN and go to ConfigàNetworkàPort menu to set the port number. Port Setup ② Go to Config àNetworkàTCP/IP menu to modify the IP address.
  • Page 15 Viewtron IP-C4 User Manual 1.3 Wi-Fi Connection ① Use the network cable to connect the device and wireless router or AP. ② Connect to the above wireless network with your PC. Then run the IP-Tool on your PC and then find the device via its MAC address. Then double click it. This will bring you to the login interface of the camera.
  • Page 16 Viewtron IP-C4 User Manual ④ Pull the network cable out of the camera. ⑤ Run the IP-Tool and find the camera through IP address or MAC address. Then double click it listed in the IP-Tool or enter the IP address of the camera in the address bar of the web browser to access the camera.
  • Page 17 Viewtron IP-C4 User Manual 2 Live View via Web After logging in, the following window will be shown. The following pictures and descriptions are for reference only. The following table is the instructions of the icons on the live view interface.
  • Page 18 Viewtron IP-C4 User Manual *Those smart alarm indicators will flash only when the corresponding events are enabled. *Plug-in free live view: Two-way audio and local recording are not supported and the preview mode switch (real-time/balanced/fluent mode) is not available too.
  • Page 19 Viewtron IP-C4 User Manual 3 Configuration via Web In the Webcam client, choose “Config” to go to the configuration interface. Note: Wherever applicable, click the “Save” button to save the settings. 3.1 System Configuration 3.1.1 Basic Information In the “Basic Information” interface, the system information of the device is listed.
  • Page 20 Viewtron IP-C4 User Manual Select the time zone and time mode as needed. Note: The time zone of the camera and the computer must be the same. It is recommended to modify the time zone of the camera according to the time zone of the computer. If the time zone of the computer is modified, the current web client needs to be closed.
  • Page 21 Viewtron IP-C4 User Manual Note: when you access your camera by the web browser without the plug-in, only Show Bitrate can be set in the above interface. 3.1.4 Storage Go to Config à System à Storage to go to the interface as shown below.
  • Page 22 Viewtron IP-C4 User Manual Weekly schedule Set the alarm time from Monday to Sunday for a single week. Each day is divided in one hour increments. Green means scheduled. Blank means unscheduled. “Add”: Add the schedule for a special day. Drag the mouse to set the time on the timeline.
  • Page 23 Viewtron IP-C4 User Manual Set the format, resolution and quality of the image saved on the SD card and the snapshot interval and quantity and the timing snapshot here. Snapshot Quantity: The number you set here is the maximum quantity of snapshots. The actual quantity of snapshots may be less than this number.
  • Page 24 Viewtron IP-C4 User Manual saturation and so on for common, day and night mode can be set up separately. The image effect can be quickly seen by switching the configuration file. Brightness: Set the brightness level of the camera’s image.
  • Page 25 Viewtron IP-C4 User Manual Off: disables the anti-flicker function. This is used mostly in outdoor installations. 50Hz: reduces flicker in 50Hz lighting conditions. 60Hz: reduces flicker in 60Hz lighting conditions. Smart IR: Choose “ON” or “OFF”. This function can effectively avoid image overexposure so as to make the image more realistic.
  • Page 26 Viewtron IP-C4 User Manual frame rate, bitrate type, video quality and so on subject to the actual network condition. Resolution: The size of image. Frame rate: The higher the frame rate, the video is smoother. Bitrate type: CBR and VBR are optional. Bitrate is related to image quality. CBR means that no matter how much change is seen in the video scene, the compression bitrate will be kept constant.
  • Page 27 Viewtron IP-C4 User Manual Audio Encoding: G711A and G711U are selectable. Audio Type: MIC. Speaker: Talkback, warning or auto can be optional. If “Talkback” is selected, the audio output will be used for two-way audio. If “Warning” is selected, the audio output will be used to play the pre-defined audio alarm.
  • Page 28 Viewtron IP-C4 User Manual To set up video mask: 1. Enable video mask. 2. Click the “Draw Area” button and then drag the mouse to draw the video mask area. 3. Click the “Save” button to save the settings. 4. Return to the live to verify that the area have been drawn as shown as blocked out in the image.
  • Page 29 Viewtron IP-C4 User Manual 1. Check “Enable” and then click the “Draw Area” button. 2. Drag the mouse to set the ROI area. 3. Set the level. 4. Click the “Save” button to save the settings. 3.3 Alarm Configuration 3.3.1 Motion Detection Go to Alarm à...
  • Page 30 Viewtron IP-C4 User Manual not send out any signals to trigger motion-based recording to the NVR or CMS, even if there is motion in the video. Alarm Holding Time: it refers to the interval time between the adjacent motion detections.
  • Page 31 Viewtron IP-C4 User Manual 3.3.2 Exception Alarm l SD Card Full 1. Go to Config à Alarm à Exception Alarm à SD Card Full. 2. Click “Enable”. 3. Set the alarm holding time and alarm trigger options. The setup steps are the same as motion detection.
  • Page 32 Viewtron IP-C4 User Manual details. l IP Address Conflict 1. Go to Config à Alarm à Exception Alarm à IP Address Collision as shown below. 2. Click “Enable” and set the alarm holding time. 3. Trigger alarm out. When the IP address of the camera is in conflict with the IP address of other devices, the system will trigger the alarm out.
  • Page 33 Viewtron IP-C4 User Manual 1. Click “Enable” and set the alarm type, alarm holding time and sensor name. 2. Set alarm trigger options. Day/night switch linkage: if enabled, the system will switch to day or night mode upon the occurrence of the sensor alarm.
  • Page 34 Viewtron IP-C4 User Manual Alarm Out Mode: Alarm linkage, manual operation, day/night switch linkage and timing are optional. Alarm Linkage: Having selected this mode, select alarm out name, alarm holding time at the “Alarm Holding Time” pull down list box and alarm type.
  • Page 35 Viewtron IP-C4 User Manual 3.3.5 Alarm Server Go to Alarm à Alarm Server interface as shown below. Click “Edit” to set the alarm server. Set the server address, port, heartbeat and heartbeat interval. When an alarm occurs, the camera will transfer the alarm event to the alarm server. If an alarm server is not needed, there is no need to configure this section.
  • Page 36 Viewtron IP-C4 User Manual Select the warning voice. If you want to customize the voice, you can choose ① “Customize”. Click “Browse” to choose the audio file you want to upload and then enter the audio name. Finally, click “Upload” to upload the audio file. Note that the format of the audio file must meet the requirement (see Tips), or it will not be uploaded.
  • Page 37 Viewtron IP-C4 User Manual 1. Enable person detection and then set the alarm holding time. 2. Set alarm trigger options. The setup steps are the same as motion detection. Please refer to motion detection section for details. 3. Set the schedule of person detection. The setup steps of schedule are the same as the...
  • Page 38 Viewtron IP-C4 User Manual 3.4 Video Exception This function can detect changes in the surveillance environment affected by the external factors. To set exception detection: Go to Config à Event à Video Exception interface as shown below.
  • Page 39 Viewtron IP-C4 User Manual 1. Enable the applicable detection that’s desired. Scene Change Detection: Alarms will be triggered if the scene of the monitor video has changed. Video Blur Detection: Alarms will be triggered if the video becomes blurry. Abnormal Color Detection: Alarms will be triggered if the image is abnormal caused by color deviation.
  • Page 40 Viewtron IP-C4 User Manual the system responds to the blurriness of the image. The sensitivity value of Abnormal Color Detection: The higher the value is, the more sensitive the system responds to the color shift of the image. ※ The requirements of camera and surrounding area 1.
  • Page 41 Viewtron IP-C4 User Manual Either method of network connection can be used. If PPPoE is used to connect internet, the camera will get a dynamic WAN IP address. This IP address will change frequently. To be notified, the IP change notification function can be used.
  • Page 42 Viewtron IP-C4 User Manual 1. Click “Edit” and then check “Enable”. 2. Check the IP address and port of the transfer media server in the ECMS/NVMS. Then enable the auto report in the ECMS/NVMS when adding a new device. Next, enter the remaining information of the device in the ECMS/NVMS.
  • Page 43 Viewtron IP-C4 User Manual 3.5.5 DDNS If the camera is set up with a DHCP connection, DDNS should be set for the internet. 1. Go to Config à Network à DDNS. 2. Apply for a domain name. Take www.dvrdyndns.com for example.
  • Page 44 Viewtron IP-C4 User Manual 3. Click “Edit” and then enter the username, password, domain you apply for in the DDNS configuration interface. 4. Click the “Save” button to save the settings. 3.5.6 SNMP To get camera status, parameters and alarm information and remotely manage the camera, the SNMP function can be used.
  • Page 45 Viewtron IP-C4 User Manual 2. Click “Edit” and then check the corresponding version checkbox (Enable SNMPv1, Enable SNMPv2, Enable SNMPv3) according to the version of the SNMP software that will be used. 3. Set the values for “Read SNMP Community”, “Write SNMP Community”, “Trap Address”, “Trap Port”...
  • Page 46 Viewtron IP-C4 User Manual 3.5.7 802.1x If it is enabled, the camera’s data can be protected. When the camera is connected to the network protected by the IEE802.1x, user authentication is needed. To use this function, the camera shall be connected to a switch supporting 802.1x protocol.
  • Page 47 Viewtron IP-C4 User Manual Main stream: The address format is “rtsp://IP address: rtsp port/profile1?transportmode=mcast”. Sub stream: The address format is “rtsp://IP address: rtsp port/profile2?transportmode=mcast”. Audio: Having entered the main/sub stream in a VLC player, the video and audio will play automatically.
  • Page 48 Viewtron IP-C4 User Manual Go to Config à Network à UPnP. Enable UPNP and then enter UPnP name. 3.5.11 Email If you need to trigger Email when an alarm happens or IP address is changed, please set the Email here first.
  • Page 49 Viewtron IP-C4 User Manual Recipient Address: receiver’s e-mail address. 3.5.12 FTP After an FTP server is set up, captured pictures from events will be uploaded to the FTP server. Go to Config à Network à FTP. 2. Click “Edit and Test” and then click “Add” to add the information of the FTP. After that, click “Save”...
  • Page 50 Viewtron IP-C4 User Manual FTP file path：\00-18-ae-a8-da-2a\VFD\2021-01-09\14\ Event name table: File Name Event Type IP address change MOTION Motion Detection SENSOR Sensor Alarm Video Exception SDFULL SD Full SDERROR SD Error PERSON_DETECT Person Detection PIR Alarm TXT file content: device name: xxx mac: device MAC address Event Type time:...
  • Page 51 Viewtron IP-C4 User Manual 3.5.14 HTTPS HTTPs provides authentication of the web site and protects user privacy. Go to Config à Network à HTTPS as shown below. There is a certificate installed by default as shown above. Enable this function and save it.
  • Page 52 Viewtron IP-C4 User Manual * Click “Create a certificate request” to enter the following interface. Click “Create” to create the certificate request. Then download the certificate request and submit it to the trusted certificate authority for signature. After receiving the signed certificate, import the certificate to the device.
  • Page 53 Viewtron IP-C4 User Manual 1. Checkmark “Enable” to enable Wi-Fi. Click “Search” to refresh the online wireless devices. 2. Choose a wireless device on the list. The SSID and security mode of the wireless device will be shown automatically. Please don’t change it manually.
  • Page 54 Viewtron IP-C4 User Manual 3.6 Security Configuration 3.6.1 User Configuration Go to Config à Security à User interface as shown below. Add user: 1. Click the “Add” button to display the following textbox. 2. Enter user name in the “User Name” textbox.
  • Page 55 Viewtron IP-C4 User Manual 2. The “Edit user” dialog box pops up by clicking the “Modify” button. 3. Enter the old password of the user in the “Old Password” text box. 4. Enter the new password in the “New password” and “Confirm Password” text box.
  • Page 56 Viewtron IP-C4 User Manual 3.6.2 Online User Go to Config à Security à Online User to view the user who is viewing the live video. An administrator user can kick out all the other users (including other administrators). 3.6.3 Block and Allow Lists Go to Config à...
  • Page 57 Viewtron IP-C4 User Manual Password Security Please set the password level and expiration time as needed. Password Level: Weak, Medium or Strong. Weak level: Numbers, special characters, upper or lower case letters can be used. You can choose one of them or any combination of them when setting the password.
  • Page 58 Viewtron IP-C4 User Manual Import & Export Settings Configuration settings of the camera can be exported form a camera into another camera. 1. Click “Browse” to select the save path for import or export information on the PC. 2. Click the “Import Setting” or “Export Setting” button.
  • Page 59 Viewtron IP-C4 User Manual set the date and time, click the “Save” button and then enter the password to save the settings. 3.7.3 Upgrade Go to Config à Maintenance à Upgrade. In this interface, the camera firmware can be updated.
  • Page 60 Viewtron IP-C4 User Manual 2. Select the main type, sub type, start and end time. 3. Click “Search” to view the operation log. 4. Click “Export” to export the operation log. 3.7.5 Debug Mode Debug Mode is used to record and collect the required system data, so that the technician can quickly find out and analyze the problem, and help us to improve service.
  • Page 61 Viewtron IP-C4 User Manual 4 Search 4.1 Image Search Click Search to go to the interface as shown below. Images that are saved on the SD card can be found here. l SD Card Image Search Choose “Picture”. Set time: Select date and choose the start and end time.
  • Page 62 Viewtron IP-C4 User Manual The descriptions of the buttons are shown as follows. Icon Description Icon Description Close: Select an image and click Close all: Click this button to this button to close the image. close all images. Save: Click this button to select...
  • Page 63 Viewtron IP-C4 User Manual Icon Description Icon Description Play button. After pausing the video, click this button Pause button to continue playing. Stop button Speed down Speed up Watermark display Enable / disable audio; drag the slider to adjust the volume after enabling audio.
  • Page 64 Viewtron IP-C4 User Manual Click “Setting” to set the storage directory of the video files. Click “Open” to play the video. Click “Clear List” to clear the downloading list. Click “Close” to close the downloading window.
  • Page 65 Viewtron IP-C4 User Manual Appendix Appendix 1 Troubleshooting How to find the password? A: The password for admin can be reset through “Edit Safety Question” function. Click “Forget Password” in the login window and then enter the corresponding answer of the selected question in the popup window.
  • Page 66 Viewtron IP-C4 User Manual No sound can be heard. A：Audio input device is not connected. Please connect and try again. B: Audio function is not enabled at the corresponding channel. Please enable this function. How to modify IP address through IP-Tool? A: After you install the IP-Tool, run it as shown below.
  • Page 67 Viewtron IP-C4 User Manual For example, the IP address of your computer is 192.168.1.4. So the IP address of the camera shall be changed to 192.168.1.X. After modification, please enter the password of “admin” which is set in the device activation interface in advance and then click the “Modify” button to change the network parameters.