HP EliteBook 630 G11 Maintenance And Service Manual
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HP EliteBook 630 G11 Maintenance And Service Manual

HP EliteBook 630 G11 Maintenance And Service Manual

13.3 inch notebook pc
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Maintenance and Service Guide
HP EliteBook 630 13.3 inch G11 Notebook
PC
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP EliteBook 630 G11

  • Page 1 Maintenance and Service Guide HP EliteBook 630 13.3 inch G11 Notebook SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.

  • Page 2: Legal Information

    HP Inc. under to be bound by the terms of the HP End Not all features are available in all license. Chrome and Google are trademarks User License Agreement (EULA).
  • Page 3 Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.

  • Page 4: Table Of Contents

    Table of contents 1 Product description............................................. 1 2 Components................................................5 Locating hardware ............................................5 Locating software............................................5 Right..................................................5 Left................................................... 6 Display .................................................. 8 Low blue light mode (select products only)..............................8 Keyboard area...............................................10 Touchpad ...............................................10 Touchpad settings .......................................10 Adjusting touchpad settings................................10 Turning on the touchpad ..................................10 Touchpad components ....................................10 Lights .................................................
  • Page 5 Grounding the work area......................................35 Recommended materials and equipment..............................35 Cleaning your computer........................................36 Enabling HP Easy Clean (select products only) ............................36 Removing dirt and debris from your computer............................36 Cleaning your computer with a disinfectant..............................37 Caring for wood veneer (select products only) ............................38 Packaging and transporting guidelines..................................38...
  • Page 6 Backing up information and creating recovery media........................... 92 Using Windows tools for backing up................................. 92 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......92 Restoring and recovering your system..................................93 Creating a system restore ......................................93 Restoring and recovery methods ..................................93...
  • Page 7 Downloading the latest HP PC Hardware Diagnostics UEFI version................99 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) ...............................................99 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)..............99 Downloading Remote HP PC Hardware Diagnostics UEFI .......................99 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version............99...

  • Page 8: Product Description

    Category Description Product Name HP EliteBook 630 13.3 inch G11 Notebook PC Processors Intel® Core™ Ultra7 165U vPro® Enterprise processor (12 cores, 12 MB L3 cache, 15 W) Intel Core Ultra7 155U non-vPro processor (10 cores, 12 MB L3 cache, 15 W)
  • Page 9 Table 1-1 Product components and their descriptions (continued) Category Description ● 32 GB (1 × 32) 16 GB and 16 GB NMIC (2 × 8 GB) ● 16 GB (1 × 16) ● ● 8 GB (1 × 8) Support for the following configurations in the People's Republic of China: ●...
  • Page 10 Support for Modern Trackpad Gestures Taps enabled as default Power requirements Battery: 3 cell, 56 Whr, polymer, HP Long Life battery and 3 cell, 48 Whr, polymer, HP Long Life battery HP Fast Charge Technology AC adapters 65 W, USB Type-C with straight barrel (non-Power Factor Correction (nPFC), 1.8 m [6.0 ft]) 45 W, USB Type-C with straight barrel (non-Power Factor Correction (nPFC), 1.8 m [6.0 ft])
  • Page 11 Windows 11 Pro Education Windows 11 Home - HP recommends Windows 11 Pro for Business Windows 11 Home Single Language - HP recommends Windows 11 Pro for Business Windows 11 Pro (Windows 11 Enterprise or Windows 10 Enterprise available with a Volume Licensing...

  • Page 12: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware Use these instructions to find out what hardware is installed on your computer. ■ Select the Search icon in the taskbar, type device manager in the search box, and then select the Device Manager app.

  • Page 13: Left

    High Definition Multimedia Interface (HDMI) device. USB 5 Gbps port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices (such as a smartphone), even when the computer is off.
  • Page 14 For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 15: Display

    Safety & workstation setup and proper posture, health, and work habits for computer users. The Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Chapter 2 Components...
  • Page 16 For wireless regulatory notices, see the section of the that applies to your country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Low blue light mode (select products only)

  • Page 17: Keyboard Area

    Keyboard area Keyboards can vary by language. NOTE: The keyboard, including the function keys and power key (select products only), is disabled in stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell mode.

  • Page 18: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures.

  • Page 19: Button And Fingerprint Reader

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy key light On: Privacy screen is on, which helps prevent side-angle viewing. Mute light ●...

  • Page 20: Special Keys

    Table 2-6 Button and fingerprint reader and their descriptions Component Description Power button ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ●...
  • Page 21 Table 2-7 Special keys and their descriptions Component Description Action keys Execute frequently used system functions. Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are hot keys .

  • Page 22: Bottom

    Table 2-7 Special keys and their descriptions (continued) Component Description num lk Turns the embedded numeric keypad on and off when pressed in combination with the key. – or – Turns the embedded numeric keypad on and off. – or – Alternates between the navigational and numeric functions on the integrated numeric keypad.

  • Page 23: Rear

    Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Table 2-10 Service label components Component Serial number Product ID HP product name Chapter 2 Components...

  • Page 24: Using A Sim Card (Select Products Only)

    Table 2-11 Service label components Component HP product name Product ID Serial number Warranty period Table 2-12 Service label components Component HP product name Warranty period Product ID Serial number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

  • Page 25: Determining The Correct Sim Card Size For Your Computer

    Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer. Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase.

  • Page 26: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 27 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly: Display spare parts are available only as subcomponents. For spare part Not available as a information, see Display assembly subcomponents on page spare part Top cover and keyboard Top cover and keyboard with backlight for use on computer models equipped with a privacy N97242-xxx...
  • Page 28 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (3c) Card reader cable: Included in the Cable Kit, spare part number N96230-001 (4a) System board (includes integrated processor, a graphics subsystem with UMA memory, and replacement thermal material) Equipped with an Intel Core Ultra7 165U processor, RTK, USBC, and the Windows 11 operating N96509-601...
  • Page 29 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (6a) Touchpad NOTE: The touchpad spare part kit does not include the touchpad cable. The touchpad cable is included in the Cable Kit, spare part number N96230-001. For use on computer models equipped with NFC capability (includes NFC antenna) N96238-001 For use on computer models not equipped with NFC capability...
  • Page 30 (12d) RJ45 jack cover: Included in the Plastics/Rubber Kit, spare part number N99999-001 (13) WWAN module HP 4000 4G LTE-Advanced Pro WWAN module N65633-001 Qualcomm 9205 LTE-M (CAT-M1 fSVC) N90688-001 WWAN antenna plate and foil: Included in the Miscellaneous Kit, spare part number...

  • Page 31: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number WWAN gasket: Included in the Miscellaneous Kit, spare part number N96244-001 (not illustrated) (14) WLAN module Intel AX211 Wi-Fi 6E + Bluetooth 5.3 M.2 2230 vPro 160 MHz CNVi worldwide (WW) WLAN M53363-001 module Intel AX211 Wi-Fi 6E + Bluetooth 5.3 M.2 2230 non-vPro 160 MHz CNVi WW WLAN module...
  • Page 32 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel (includes hinge cover) For use on computer models equipped with an infrared webcam and privacy filter N96500-001 For use on computer models equipped with an infrared webcam N96498-001 For use on computer models equipped with an FHD webcam N96499-001...

  • Page 33: Miscellaneous Parts

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number Webcam/microphone module (includes microphone rubber covers and double-sided adhesive) NOTE: The webcam/microphone module spare part kit does not include the webcam/ microphone module cable. The webcam/microphone module cable is included with the display panel cable in the Display Cable Kit, spare part number N96248-001.
  • Page 34 280 W AC adapter (PFC, 3 prong, 7.4 mm, slim) M52952-001 120 W HP Smart adapter (PFC, 7.4 mm, slim) L89695-001 120 W HP Smart adapter (PFC, RC, 4.5 mm, slim) M95377-001 65 W AC adapter (nFPC, 3 prong, USB Type-C, slim) M54350-001 65 W AC adapter (nPFC, USB Type-C, 1.8 m [6.6 ft])
  • Page 35 Duck head adapter (for use in Japan) L33157-001 Headset (VY, 60 UC, with touchscreen) N73088-001 USB Type-C G3, multiport, travel hub N60372-001 HP USB Type-C universal multiport hub M96882-001 HP USB keyboard (United States layout) L95712-001 Lock HP Essential nano combination cable lock...
  • Page 36 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in Thailand L19371-001 For use in the United Kingdom L19373-001 Power cord (C5, 1.0 m [3.3 ft], conventional with sticker, HF): For use in Denmark M79264-001 For use in Europe M79266-001...
  • Page 37 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in South Africa N24674-001 For use in South Korea N24675-001 For use in Switzerland N24673-001 For use in Taiwan N24677-001 For use in the United Kingdom N24668-001 Power cord (C5, 1.8 m [6.0 ft], conventional with sticker): For use in Argentina...
  • Page 38 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in the People's Republic of China N24676-001 For use in South Africa N24674-001 For use in South Korea N24675-001 For use in Switzerland N24673-001 For use in Taiwan N24677-001 For use in the United Kingdom N24668-001...

  • Page 39: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...

  • Page 40: Electrostatic Discharge Information

    IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 41: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing dual in-line packages (DIPs) from plastic 400 V...

  • Page 42: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 43: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 44: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 45: Caring For Wood Veneer (Select Products Only)

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 46: Accessing Support Information

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Table 4-3 Support information locations Service consideration...
  • Page 47 Support information locations (continued) Service consideration Path to access information Repair professionals To locate repair professionals: Go to www.hp.com. Place the cursor over Support resources to display more options. Select Authorized service providers. Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags.

  • Page 48: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.
  • Page 49 Table 5-1 Bottom cover descriptions and part numbers Description Spare part number Bottom cover (includes two long rubber feet) Metal N96240-001 Plastic N96239-001 Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 41). Remove the bottom cover: Close the computer and rest it upside down on a flat work surface with the front toward you.

  • Page 50: Using A Sim Card (Select Products Only)

    Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer. Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase.

  • Page 51: Solid-State Drive

    Solid-state drive To remove the SSD, use this procedure and illustration. Table 5-2 SSD descriptions and part numbers Description Spare part number For use in all countries and regions except the People's Republic of China: 2 TB, M.2 2280, PCIe-4×4, ZTurbo SSD with TLC M52027-001 1 TB, 2280, PCIe-4×4, NVMe SSD with TLC M16560-001...
  • Page 52 Remove the SSD (4) by pulling the drive away from the slot at an angle. Thoroughly clean the thermal material from the surfaces of the SSD (1) and the SSD shield (2) each time you remove the SSD. Replacement SSD thermal material is included in the SSD spare part kit. The following illustration shows the replacement thermal material locations.

  • Page 53: Wwan Module

    To install the SSD screw hole bracket, insert the bracket onto the system board at the orientation shown in the following illustration. Remove the SSD from models with a metal bottom cover: Peel back the plastic SSD cover (1). Remove the Phillips M2.0 × 3.0 screw (2) from the drive, and then pull the drive (3) out of the socket. To replace the SSD, reverse the removal procedures.
  • Page 54 Table 5-3 WWAN module descriptions and part numbers Description Spare part number HP 4000 4G LTE-Advanced Pro WWAN module N65633-001 Qualcomm 9205 LTE-M (CAT-M1 fSVC) N90688-001 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 55: Memory Modules

    If the WWAN antenna is not connected to the terminal on the WWAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. To replace the WWAN module, reverse the removal procedures. When installing a WWAN module, use the following illustration to determine the proper screw location for the module.
  • Page 56 Table 5-4 Memory module descriptions and part numbers (continued) Description Spare part number 32 GB, DDR5-5600, NECC N50075-001 16 GB, DDR5-5600, 1.1 V, NMIC N93773-001 16 GB, DDR5-5600, 1.1 V N38627-001 8 GB, DDR5-5600, 1. 1 V N37792-001 For use only in the People's Republic of China: 32 GB, DDR5-5600, 1.
  • Page 57 Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then remove the module (2). Use the same procedure to remove all memory modules. IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only.

  • Page 58: Wlan Module

    Press down on the module until the side retention clips snap into place (3). WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-5 WLAN module descriptions and part numbers Description Spare part number Intel AX211 Wi-Fi 6E + Bluetooth 5.3 M.2 2230 vPro 160 MHz CNVi worldwide (WW) WLAN module M53363-001 Intel AX211 Wi-Fi 6E + Bluetooth 5.3 M.2 2230 non-vPro 160 MHz CNVi WW WLAN module M53366-001...
  • Page 59 Carefully disconnect the WLAN antenna cables (2) from the terminals on the WLAN module. Computer models have either one or two WLAN antennas. On models with two antennas, the #1 WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 WLAN antenna cable connects to the WLAN module #2 Aux terminal.

  • Page 60: Removal And Replacement Procedures For Authorized Service Provider Parts

    To remove and replace computer components, use the procedures described in this section. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.
  • Page 61 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 62: Speakers

    Remove the battery (3) from the computer. To remove the battery latches, rotate the latches (1), and then use a tool to release the latches (2) from the computer. It is not necessary to remove the battery latches during normal battery replacement. Only replace the latches if they are missing or broken.

  • Page 63: Fan

    Table 6-2 Speakers description and part number Description Spare part number Speakers (include left and right speakers, cables, and four rubber isolators) N96243-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 41).

  • Page 64: Connector Board

    Prepare the computer for disassembly (see Preparation for disassembly on page 41). Remove the bottom cover (see Bottom cover on page 41). Disconnect the battery cable from the system board (see Battery on page 53). Remove the fan: Release the display tuner cable from the retention clips (1) that are built into the fan. Disconnect the fan cable (2) from the system board.

  • Page 65: Display Assembly

    Disconnect the battery cable from the system board (see Battery on page 53). Remove the connector board: Release the WWAN antenna cables and the display tuner cable from the retention clips (1) that are built into the RJ45 jack cover. Release the zero insertion force (ZIF) connectors (2) the connector board cable and nano SIM cable are connected to, and then disconnect the connector board cable and nano SIM cable from the connector board.
  • Page 66 Remove the WWAN antenna plate (1) that secures the WWAN antenna cables to the WWAN module. The WWAN antenna plate is included in the Miscellaneous Kit, spare part number N96244-001. Carefully disconnect the WWAN antenna cables (2) from the terminals on the WWAN module. The #5 WWAN antenna cable connects to the WWAN module #5 Main terminal.
  • Page 67 Remove the five Phillips M2.5 × 4.0 screws that secure the display assembly to the computer. Swing the top edge of the display assembly (1) down and away from the computer until it rests at a 90-degree angle. Release the display (2) by sliding it away from the computer. Separate the display assembly (3) from the computer.
  • Page 68 Remove the display bezel (5). The display bezel is available using the following spare part numbers and includes the hinge cover: ● N96500-001: For use on computer models equipped with an infrared webcam and privacy filter ● N96498-001: For use on computer models equipped with an infrared webcam ●...
  • Page 69 Carefully pull the tape up (3) as far as it will stretch. When replacing the display panel retention tape, place the tape in the locations shown in the following image. Release the display panel cable from the retention clips (1) and routing channel that are built into the bottom edge of the display back cover.
  • Page 70 Disconnect the display panel cable (5) from the display panel. Remove the display panel. The display panel is available using the following spare part numbers: ● N99338-001: 33.8 cm (13.3 in), WUXGA, antiglare, LED, TOP display panel; typical brightness: 300 nits ●...
  • Page 71 Carefully detach the webcam/microphone module (2) and the webcam/microphone module cable (3) from the display back cover. The webcam/microphone module and cable are attached to the display back cover with double-sided adhesive. Release the ZIF connector (1) the display panel cable is connected to, and then disconnect the display panel cable (2) from the webcam/microphone module.
  • Page 72 Starting on the left side of the webcam module, use a tool (2) to release the module, and then remove the webcam module (3). The IR camera module is available using spare part number N96501-001. Infrared webcam modules use different black protective tape depending on the panel. When installing a new infrared webcam module, be sure to add new tape that matches the shape of the tape on the old webcam module.
  • Page 73 NOTE: During installation, note that the cable routes under the camera module before it connects to the module. To remove the ALS board: Remove the display bezel. Remove the display panel. Use a tool (1) to detach the ALS board from the display back cover. The ALS board is attached to the display back cover with double-sided adhesive.
  • Page 74 Remove the display bezel. Remove the display panel. Release the adhesive tabs (1) that secure the WLAN antenna cables to the display back cover. Detach the WLAN antenna transceivers (2) from the display back cover. The WLAN antenna transceivers are attached to the display back cover with double-sided adhesive. Release the adhesive tabs (1) that secure the WLAN antenna cables to the display back cover.

  • Page 75: Wwan Connector Board Cable

    Remove the display panel. Remove the six Phillips M2.5 × 4.2 screws (1) that secure the display hinges to the display back cover. Remove the hinges (2). The hinges are available using the following spare part number N96249-001. To reassemble and replace the display assembly, reverse the removal procedures. WWAN connector board cable To remove the WWAN connector board cable, use this procedure and illustration.

  • Page 76: Wwan Connector Board

    Remove the WWAN connector board cable (3). To replace the WWAN connector board cable, reverse the removal procedures. WWAN connector board To remove the WWAN connector board, use this procedure and illustration. Table 6-5 WWAN connector board description and part number Description Spare part number WWAN connector board...

  • Page 77: Ssd Board

    Remove the WWAN connector board (5) from the computer. To replace the nano SIM cable: Turn the WWAN connector board upside down with the front toward you. Release the ZIF connector (1) the nano SIM cable is connected to, and then disconnect the nano SIM cable (2) from the WWAN connector board.

  • Page 78: Fingerprint Reader Cable

    Remove the bottom cover (see Bottom cover on page 41). Remove the battery (see Battery on page 53). Remove the SSD (see Solid-state drive on page 44). Remove the WWAN connector board cable (see WWAN connector board cable on page 68).

  • Page 79: Fingerprint Reader

    Remove the fingerprint reader cable (3) from the computer. To replace the fingerprint reader cable, reverse the removal procedures. Fingerprint reader To remove the fingerprint reader, use this procedure and illustration. Table 6-7 Fingerprint reader description and spare part number Description Spare part number Fingerprint reader...

  • Page 80: Nfc Module Cable

    Remove the fingerprint reader (3) from the computer. To replace the fingerprint reader, reverse the removal procedures. NFC module cable To remove the NFC module cable, use this procedure and illustration. Table 6-8 NFC module cable description and part number Description Spare part number NFC module cable (includes double-sided adhesive)

  • Page 81: Nfc Module

    Detach the NFC module cable (3) from the computer. The NFC module cable is attached to the computer with double-sided adhesive. Remove the NFC module cable. To replace the NFC module cable, reverse the removal procedures. NFC module To remove the NFC module, use this procedure and illustration. Table 6-9 NFC module description and part number Description...

  • Page 82: Touchpad Cable

    Detach the NFC module (2) from the computer. The NFC module is attached to the computer with double-sided adhesive. To replace the NFC module, reverse the removal procedure. Touchpad cable To remove the touchpad cable, use this procedure and illustration. The touchpad cable is included in the Cable Kit, spare part number N96230-001.

  • Page 83: Touchpad

    Detach the touchpad cable (3) from the computer. The touchpad cable is attached to the computer with double-sided adhesive. Remove the touchpad cable. To replace the touchpad cable, reverse the removal procedures. Touchpad To remove the touchpad, use this procedure and illustration. Table 6-10 Touchpad descriptions and part numbers Description...

  • Page 84: Audio Jack Board

    Remove the four Phillips M2.0 × 2.5 broadhead screws (3) that secure the touchpad to the computer. Remove the three Phillips M1.5 × 2.9 screws (4) that secure the touchpad to the computer. Remove the touchpad (5) from the computer. To replace the touchpad, reverse the removal procedures.

  • Page 85: Audio Jack Board Cable

    Lift the left side of the audio jack board (4) until it rests at an angle. Remove the audio jack board (5) from the computer. To replace the audio jack board, reverse the removal procedures. Audio jack board cable To remove the audio jack board cable, use this procedure and illustration. The audio jack board cable is included in the Cable Kit, spare part number N96230-001.

  • Page 86: Card Reader Cable

    Release the ZIF connector (1) the audio jack board cable is connected to, and then disconnect the audio jack board cable (2) from the audio jack board. To replace the audio jack board cable, reverse the removal procedures. Card reader cable To remove the card reader cable, use this procedure and illustration.

  • Page 87: Card Reader

    Detach the card reader cable (3) from the computer. The card reader cable is attached to the computer with double-sided adhesive. To replace the card reader cable, reverse the removal procedures. Card reader To remove the card reader, use this procedure and illustration. Table 6-12 Card reader description and part number Description...

  • Page 88: System Board

    Remove the card reader (3) from the computer. To replace the card reader, reverse the removal procedures. System board To remove the system board, use these procedures and illustrations. Table 6-13 System board descriptions and part numbers Description Spare part number Equipped with an Intel Core Ultra7 165U processor, RTK, USBC, and the Windows 11 operating N96509-601 system for use only on computer models equipped with WWAN capability...
  • Page 89 Table 6-13 System board descriptions and part numbers (continued) Description Spare part number Equipped with an Intel Core Ultra5 135U processor, RTKU, USBC, and the Windows 11 operating N96506-001 system for use only on computer models not equipped with WWAN capability Equipped with an Intel Core Ultra5 125U processor, RTK, USBC, and the Windows 11 operating N96503-601 system for use only on computer models equipped with WWAN capability...
  • Page 90 Release the ZIF connector (5) the audio jack cable is connected to, and then disconnect the audio jack cable from the system board. Release the ZIF connector (6) the keyboard cable is connected to, and then disconnect the keyboard cable from the system board. Release the ZIF connector (7) the card reader cable is connected to, and then disconnect the card reader cable from the system board.

  • Page 91: Connector Board Cable

    Lift the left side of the system board (1) until it rests at an angle, and then remove the system board (2) by sliding it up and to the left at an angle. When removing the system board, be sure to make note of the location of the middle hook (3). The middle hook can be dislodged when removing the system board.

  • Page 92: Heat Sink

    Remove the SSD (see Solid-state-drive on page 44). Remove the WWAN module (see WWAN module on page 46). Remove the fan (see Fan on page 56). Remove the WWAN connector board cable (see WWAN connector board cable on page 68). Remove the WWAN connector board (see WWAN connector board on page 69).
  • Page 93 Remove the WWAN module (see WWAN module on page 46). Remove the fan (see Fan on page 56). Remove the WWAN connector board cable (see WWAN connector board cable on page 68). Remove the WWAN connector board (see WWAN connector board on page 69).

  • Page 94: Top Cover And Keyboard

    To replace the heat sink, reverse the removal procedures. Top cover and keyboard The top cover and keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top covers and keyboards. The second table provides the country codes.

  • Page 95: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 96: Restoring Factory Settings In Computer Setup

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs .

  • Page 97: Downloading A Bios Update

    After you review the prerequisites, you can check for and download BIOS updates. Perform one of these tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ●...

  • Page 98: Tpm Bios Settings (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 99: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 100: Restoring And Recovering Your System

    Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 101: Changing The Computer Boot Order

    Restoring and recovery methods on page 93 to restore your computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 102: Using Hp Pc Hardware Diagnostics

    Select the box next to the 24-digit failure ID to copy your failure code and send it to support. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or the Start menu.

  • Page 103: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar. Select Fixes & Diagnostics.

  • Page 104: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 105: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 106: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 107: Downloading Remote Hp Pc Hardware Diagnostics Uefi By Product Name Or Number

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 108: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric...

  • Page 109: Display Specifications

    Display specifications This section provides specifications for your display. Table 10-2 Display specifications Metric U.S. Active diagonal size 33.8 cm 13.3 in Resolution 1920 × 1200 (WUXGA) Surface treatment Antiglare Brightness 1000 nits 400 nits 300 nits Viewing angle UWVA Backlight WLED + LBL Display panel interface...
  • Page 110 Table 10-3 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* Total logical sectors 468,883,296 1,000,215,216 1,500,336,388 Operating temperature 0°C to 70°C (32°F to 0°C to 70°C (32°F to 0°C to 70°C (32°F to 158°F) 158°F) 158°F) NOTE: *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

  • Page 111: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 112 Select the Security menu, select Restore Security Settings to Factory Defaults, and then select Yes to restore security level defaults. The computer restarts. During the restart, press while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. NOTE: If the system has a BIOS administrator password, type the password at the prompt.

  • Page 113: Nonvolatile Memory Usage

    System boot ROM (BIOS) Non-volatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 114: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 115: Using Hp Sure Start (Select Products Only)

    Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 116: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 117 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa...
  • Page 118 The flexible cord must be Type H05VV-F three-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must be on each element. Approval number and logo must be printed on a flag label. The flexible cord must be Type HVCTF three-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable, and wall plug) must bear the BSMI certification mark.

  • Page 119: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Chapter 13 Recycling...

  • Page 120: Index

    38 removal 66 prompt 90 disinfecting 37 spare part number 26, 66 boot order, changing 94 HP Easy Clean 36 antenna bottom cover removing dirt and debris 36 illustrated 26 illustrated 24 components...
  • Page 121 28 Windows 14 illustrated 26 Windows Copilot 14 removal 67 spare part number 26, 68 electrostatic discharge (ESD) 32, HP PC Hardware Diagnostics UEFI downloading 98 labels preventing damage 32-34 failure ID code 97 Bluetooth 16 esc key, identifying 14...
  • Page 122 HDMI 6 spare part number 22, 49 computer 16 product description 3 memory modules USB port with HP Sleep and removal 48 Charge 6 spare part numbers 48 recovery 92, 93 USB SuperSpeed 6 microphone...
  • Page 123 87 illustrated 24 speakers removal 51 illustrated 24 spare part numbers 24, 51 USB port with HP Sleep and removal 55 workstation guidelines 32 Charge, identifying 6 spare part number 24, 55 WWAN antenna USB powered port, identifying 6...

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