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HP Apollo d6500 Maintenance And Service Manual
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HP Apollo d6500 Maintenance And Service Manual

HP Apollo d6500 Maintenance And Service Manual

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HPE Apollo d6500 Chassis
Maintenance and Service Guide
Abstract
This guide is for an experienced service technician. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer
equipment and trained in recognizing hazards in products with hazardous energy levels and are familiar with weight and stability
precautions for rack installations.
Part Number: 864377-001
October 2016
Edition: 1

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  • Page 1 HPE Apollo d6500 Chassis Maintenance and Service Guide Abstract This guide is for an experienced service technician. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations.
  • Page 2 © Copyright 2016 Hewlett Packard Enterprise Development LP The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Contents Customer self repair..........................5 Parts only warranty service ............................5 Illustrated parts catalog ........................... 15 Chassis system and mechanical components ....................... 15 Power shelf components ............................17 Removal and replacement procedures ....................20 Required tools ................................ 20 Preparation procedures ............................20 Power down the server ..........................
  • Page 4 Power supply LEDs ..............................53 Power fault LEDs ..............................53 Cabling ..............................55 Cabling overview ..............................55 Cabling procedures ..............................55 Connecting the chassis to a power shelf ........................ 55 Example configurations ..........................58 Connecting the optional HPE APM module ......................58 Connecting multiple chassis to the network with the chassis management module iLO ports ......
  • Page 5 Customer self repair Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement.
  • Page 6 • Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. • Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation.
  • Page 7 NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti.
  • Page 8 Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen.
  • Page 9 deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no enviara el componente defectuoso requerido, Hewlett Packard Enterprise podrá cobrarle por el de sustitución.
  • Page 10 Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant betaalt Hewlett Packard Enterprise alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt gebruikt. Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van Hewlett Packard Enterprise.
  • Page 11 Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair). Serviço de garantia apenas para peças A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças.
  • Page 12 Customer self repair 12...
  • Page 13 Customer self repair 13...
  • Page 14 Customer self repair 14...
  • Page 15 Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/info/partssurfer). Item Description Spare part number Customer self repair (on page 5) HPE Apollo d6500 Chassis — — Server bay blank 869997-001 Mandatory Chassis management module board...
  • Page 16 remplacement de ces pièces par Hewlett Packard Enterprise dépendent du type de service de garantie désigné pour votre produit. Non—Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour être remplacées par le client. Afin de se conformer aux exigences de la garantie la garantie du client, Hewlett Packard Enterprise demande à un fournisseur de services agréé...
  • Page 17 Power shelf components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/info/partssurfer). Item Description Spare part number Customer self repair (on page 5) Power shelf —...
  • Page 18 Item Description Spare part number Customer self repair (on page 5) a) Single-phase module 413494-001 Mandatory b) Three-phase module 413495-001 Mandatory c) Three-phase module (non-US) 413496-001 Mandatory Power supply — — a) 2650W Platinum Power Supply 733830-001 Mandatory Power cables* —...
  • Page 19 Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio. Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes también están diseñados para que puedan ser reparados por el usuario.
  • Page 20 Removal and replacement procedures Required tools You need the following items for some procedures: • T-10 Torx screwdriver • T-15 Torx screwdriver Preparation procedures To access some components and perform certain service procedures, you might need to perform one or more of the following procedures: •...
  • Page 21 Remove the accelerator tray power cables from the chassis Power down all servers ("Power down the server" on page 20). Remove the accelerator tray power cables from the chassis. Removing the server from the chassis CAUTION: Before powering down the server, perform a backup of critical server data and programs.
  • Page 22 Extend the server from the chassis until the server locks are engaged. Remove the server from the chassis: Press on the server release latches. Slide the server out of the chassis. Place the server on a sturdy, level surface. Remove the chassis management module Power down all servers ("Power down the server"...
  • Page 23 Disconnect all other cables from the chassis management module. Remove the chassis management module. Removal and replacement procedures 23...
  • Page 24 Remove the blanks Remove the server bay blank. Remove the fan blanks and power cage blanks. Remove the chassis from the rack WARNING: The chassis is very heavy. To reduce the risk of personal injury or damage to the equipment: •...
  • Page 25 To remove the chassis: Power down all servers ("Power down the server" on page 20). Remove all servers from the chassis ("Removing the server from the chassis" on page 21). Remove the blanks (on page 24). Remove all accelerator tray power cables ("Remove the accelerator tray power cables from the chassis"...
  • Page 26 Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you must follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
  • Page 27 WARNING: To reduce the risk of personal injury or damage to equipment, heed all warnings and cautions throughout the installation instructions. WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The rack is bolted to the floor using the concrete anchor kit. •...
  • Page 28 System fans Population guidelines for system fans CAUTION: To avoid server shutdown, a fan must be replaced within 60 seconds of being removed. • If a server is installed in the chassis bottom server bay, fans must be installed in fan bays 1, 2, 3, and •...
  • Page 29 To replace the component, reverse the removal procedure. Installing the chassis handles The HPE Apollo d6500 Chassis facilitate lifting the chassis up to the rails. Remove the handles when sliding the chassis into the rack. Insert the handles into the slot openings on the bottom of the chassis, and then slide them until they are in locked position.
  • Page 30 To remove the chassis handles, press the latches and then slide the handles off the chassis. Installing the 4U chassis rack rail kit Insert the rack rail in the column. Removal and replacement procedures 30...
  • Page 31 Install the T-15 Torx alignment pins into the holes on the front rack column. Secure the front of the rail to the rack column with the T-25 Torx panhead screws. Removal and replacement procedures 31...
  • Page 32 Secure the rail to the rear rack column with the T-25 Torx panhead screws. Install the chassis into the rack. Removal and replacement procedures 32...
  • Page 33 Secure the chassis to the rack with the T-15 Torx flathead screws. To install the shipping bracket: Secure the T-15 Torx alignment pins to the shipping bracket. Removal and replacement procedures 33...
  • Page 34 Install the square-hole cage nuts, and then align the shipping bracket with the rack column. To secure the shipping bracket to the rack column, fasten the T-25 Torx screws. Installing the 4U third-party rack rail kit To insert the rack rail into the rack column, press the latches and slide the rail into place. To secure the rail to the rack column, release the latches.
  • Page 35 Secure the rail to the rear rack column with one T-25 Torx panhead screw. Install the bracket: Align the bracket with the rack column and rail, and then install one cage nut. To secure the bracket to the rack column, fasten the T-25 Torx slotted screws. Removal and replacement procedures 35...
  • Page 36 Install the chassis into the rack and secure it with four T-15 Torx flathead screws. To install the shipping bracket: Install the square-hole cage nuts. Align the shipping bracket with the rack column. To secure the shipping bracket to the rack column, fasten the T-25 Torx slotted screws. Installing the accelerator tray blank kit CAUTION: To prevent improper cooling and thermal damage, do not operate the chassis unless all bays are populated with a component or a blank.
  • Page 37 Install the server bay blank. Install the fan blanks and the power cable bay blank. Power shelf procedures This section provides removal and replacement procedures for power shelf components. Removal and replacement procedures 37...
  • Page 38 Power supplies Remove the component as indicated. To replace the component, reverse the removal procedure. Power cable retention brackets (left and right) Remove the component as indicated. To replace the component, reverse the removal procedure. Power management module To remove the component: Power down servers installed in the chassis connected to the power shelf ("Power down the server"...
  • Page 39 Remove the power management module. To replace the component, reverse the removal procedure. Power management cable To remove the component: Power down all servers ("Power down the server" on page 20). Disconnect the power management cable from chassis management module. CAUTION: To prevent damage to the power management cable, release the cable by pressing the latches when disconnecting, instead of pulling directly.
  • Page 40 Power cable holder To remove the component: Power down the server (on page 20). Remove the power cable from the chassis ("Remove the accelerator tray power cables from the chassis" on page 21). Remove the screws. Remove the holder. To replace the component, reverse the removal procedure. AC input module To remove the component: Power down servers installed in the chassis connected to the power shelf...
  • Page 41 Loosen the three screws on the AC input module. Remove the AC input module. To replace the component, reverse the removal procedure. Installing the power shelf CAUTION: To prevent damage to the component, power down the chassis and disconnect all power cords before removing or installing the component. To install the component: Install the power shelf rack rails into the rack.
  • Page 42 Install the power shelf. Secure the power shelf to the rack. Install the power supplies into the power shelf, if needed. Removal and replacement procedures 42...
  • Page 43 NOTE: If additional clearance is required to install power cables, loosen the thumb screw on either side of the shelf and slide the shelf out while installing the cables. Use caution to avoid bending the shelf. Remove the power supply vent cover. Cable quantity and length are determined by the configuration of components.
  • Page 44 NOTE: Cables are removed for clarity. Install the power supply vent cover to protect the power supply vents. Removal and replacement procedures 44...
  • Page 45 Diagnostic tools Troubleshooting resources The HPE ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance on ProLiant servers and server blades. To view the guide, select a language: •...
  • Page 46 • From within the iLO web interface • From within Insight Diagnostics (on page 46) Insight Diagnostics The Insight Diagnostics is a proactive server management tool, available in both offline and online versions. The tool provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation.
  • Page 47 HPE Smart Storage Administrator The HPE SSA is a configuration and management tool for HPE Smart Array controllers. Starting with HPE ProLiant Gen8 servers, HPE SSA replaces ACU with an enhanced GUI and additional configuration features. The HPE SSA exists in three interface formats: the HPE SSA GUI, the HPE SSA CLI, and HPE SSA Scripting.
  • Page 48 Identifying components and LEDs System components Item Description HPE Apollo d6500 Chassis Server bay blank Chassis management module Power cable bay blank* Fan bay blank* Fan assembly* Server tray** * The quantity depends on the configuration ordered. ** Not shown.
  • Page 49 Server tray bay numbering Rear panel components Item Description Server power cable bays Fan assemblies Chassis management module Identifying components and LEDs 49...
  • Page 50 Fan assembly bay numbering The chassis supports eight fan assemblies. The following figure identifies the fan assemblies by device number. Fan LED Status Description The fan is working or the power is off. The fan has failed. Solid amber Identifying components and LEDs 50...
  • Page 51 Chassis management module components Item Description Management cable connector HPE APM 1.0 connector HPE APM 2.0 connector iLO connectors IMPORTANT: Do not connect both iLO ports to the network at the same time. Only one iLO port can be connected to the network, while the other iLO port can be used only as a connection to a second enclosure.
  • Page 52 Management module LEDs Item Description Status UID LED Solid blue = Activated or server installed with no power • 1 flash per second = Remote management or firmware upgrade in progress • 4 flashes per second = iLO manual soft reboot sequence initiated •...
  • Page 53 NOTE: The single-phase power shelf is shown below. A three-phase power shelf is also available. Item Description Power management connectors (6) APM module connector (PDM) AC input module power connectors (6) Power supply LEDs Power LED 1 Fault LED 2 Condition (green) (amber)
  • Page 54 Subsystem LED behavior 1 flash System board 2 flashes Processor 3 flashes Memory 4 flashes Riser board PCIe slots 5 flashes FlexibleLOM 6 flashes Removable HPE Flexible Smart Array controller/Smart SAS HBA controller 7 flashes System board PCIe slots 8 flashes Power backplane or storage backplane 9 flashes Power supply...
  • Page 55 Cabling Cabling overview WARNING: Be sure that all circuit breakers are locked in the off position before connecting any power components. CAUTION: To avoid damaging the fiber cables, do not drape cables from one side of the rack to the other and do not run cables over a hard corner or edge. CAUTION: To avoid damaging the cable, squeeze the thermal boot on the cable before disconnecting from the connector.
  • Page 56 Install the power cables into the chassis. To complete this procedure, locate the power management cable (part number 867755-001). CAUTION: To prevent damage to the power management cable, release the cable by pressing the latches when disconnecting, instead of pulling directly. IMPORTANT: When connecting the power management cable to the chassis management module and the power shelf, be sure to install the cable with the plastic tab on the top of the connector.
  • Page 57 Connect the power management cable to the power shelf with the cable's plastic tab facing up. The examples below represent possible configurations for cabling the system. Connecting one chassis to one power shelf Cabling 57...
  • Page 58 Connecting two chassis to one power shelf Item Description 12V DC power cables Power management cables Cable quantity and length are determined by the configuration of components. For more information, see the Hewlett Packard Enterprise Power Advisor website (http://www.hpe.com/info/hpepoweradvisor). Example configurations Configuration examples can be calculated using the HPE Power Advisor Tool (http://www.hpe.com/info/poweradvisor/online).
  • Page 59 Cables connecting the HPE APM to the network IMPORTANT: If you have an HPE APM connected to an Apollo d6500 Chassis, do not connect the iLO port of the HPE APM and the iLO port of the enclosure to the network at the same time.
  • Page 60 Connecting multiple chassis to the network with the chassis management module iLO ports Connect all cables to the chassis management modules and the network. Multiple chassis can be connected to the same network. IMPORTANT: If using the chassis management module iLO ports to connect multiple chassis to a network, the network must operate at a speed of 1 Gb/s.
  • Page 61 Configuring the system Power capping The HPE ProLiant XL family of products provides a power capping feature that operates at the server enclosure level. The capping feature can be activated with PPIC.EXE, a stand-alone utility that runs in the environment of one of the resident servers in the chassis to be power capped. After a power cap is set for the enclosure, all the resident servers in the enclosure will have the same uniform power cap applied to them until the cap is either modified or canceled.
  • Page 62 Configuring a power cap To configure power capping, you can use the following utilities: • HPE ProLiant Power Interface Control Utility PPIC is a standalone utility that runs on a single server within the enclosure. For more information, see the ProLiant Power Interface Control (PPIC) Utility User Guide on the Hewlett Packard Enterprise website (http://www.hpe.com/support/PPIC_UG_en).
  • Page 63 If NONE is specified instead of a cap wattage value, then APM removes all (or the specified zone) of the power caps. To remove baseline data from the EEPROM and to remove the power cap setting, enter the following command: >SET POWER BASELINE NONE After this command is issued, the only way to re-establish a power baseline is to issue the SET POWER BASELINE command.
  • Page 64 Many issues that require troubleshooting will require that the power be removed and re-applied to the system. Since one or two HPE Apollo d6500 Chassis can be connected to one power shelf, this will result in power being removed from all the servers installed in the chassis.
  • Page 65 Install the chassis management module. Install all accelerator tray power cables. Verify that the system power LED on the Power On/Standby button illuminates green after power on. For more LED information, see the server user guide on the Hewlett Packard Enterprise website (http://www.hpe.com/support/Apollo6500-docs).
  • Page 66 Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you must follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
  • Page 67 Specifications Chassis environmental specifications Specification Value — Temperature range 10°C to 35°C (50°F to 95°F) Operating -30°C to 60°C (-22°F to Nonoperating 140°F) — Maximum wet bulb temperature 28ºC (82.4ºF) Operating 38.7ºC (101.7ºF) Nonoperating — Relative humidity (non condensing) 10% to 90% Operating 5% to 95% Nonoperating...
  • Page 68 Power specifications The power requirements for the HPE Apollo d6500 Chassis are met by the following components: • HPE 2650W Platinum Hot Plug Redundant Power Supply • HPE Apollo 6000 Power Shelf • AC Input Module • Chassis Management Module...
  • Page 69 Three-phase power (International) Specification HPE 2650W Platinum Hot Plug Redundant Power Supply IEC-309 200/380-V to 240/415-V, 5-pin, 16-A Power cords (2) 3.05 m (10 ft) 2650 W Output Input requirements 380 VAC to 415 VAC line-to-line* Rated input voltage 220 VAC to 240 VAC line-to-neutral 3-phase WYE 50 Hz to 60 Hz Rated input frequency...
  • Page 70 Acronyms and abbreviations Array Configuration Utility baseboard management controller Customer Self Repair HPE APM HPE Apollo Platform Manager (formerly named HPE Advanced Power Manager) HPE SSA HPE Smart Storage Administrator Integrated Lights-Out power distribution unit PPIC HPE ProLiant Power Interface Control Utility RBSU ROM-Based Setup Utility Service Pack for ProLiant...
  • Page 71 Documentation feedback Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.
  • Page 72 Index AC input module 40 fan LED 50 accelerator power cables 21 fan module location 50 ACU (Array Configuration Utility) 47 fan, removing 29 Array Configuration Utility (ACU) 47 fans 28, 50 authorized reseller 66 guidelines, troubleshooting 64 bay numbering, fan 50 blank, removal 24 Hewlett Packard Enterprise Technical Support 5 hot-plug power supply calculations 69...
  • Page 73 specifications, power 68, 69 specifications, server 67 operating systems supported 46 specifications, server blade 67 static electricity 26 symbols on equipment 26 System Erase Utility 46 part numbers 15 POST error messages 64 power cable retention brackets 38 power calculator 69 technical support 5 power cord 60 three-phase power specifications 68, 69...

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