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Canon Super G3 Service Manual
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Canon Super G3 Service Manual

Canon Super G3 Service Manual

3rd/4th line fax board-as1/as2
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SERVICE
MANUAL
COPYRIGHT © 2018 CANON INC.
Super G3
3rd/4th Line Fax
Board-AS1/AS2
June 18, 2018
Rev. 5
CANON Super G3 3rd/4th Line Fax Board-AS1/AS2 Rev. 5 PRINTED IN U.S.A.

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  • Page 1 Super G3 3rd/4th Line Fax Board-AS1/AS2 SERVICE MANUAL June 18, 2018 Rev. 5 CANON Super G3 3rd/4th Line Fax Board-AS1/AS2 Rev. 5 PRINTED IN U.S.A. COPYRIGHT © 2018 CANON INC.
  • Page 2 When changes occur in applicable products or in the contents of this manual, Canon will release technical information as the need arises. In the event of major changes in the contents of this manual over a long or short period, Canon will issue a new edition of this manual.
  • Page 3 Introduction Symbols Explanation Symbols Explanation Disconnect the connector. Connect the power cable. Connect the connector. Disconnect the power cable. Remove the cable/wire from the Turn on the power. cable guide or wire saddle. Install the cable/wire to the cable Turn off the power. guide or wire saddle.
  • Page 4 Contents Contents Safety Precautions....................1 Notes Before it Works Serving......................2 Points to Note at Cleaning........................2 Notes on Assembly/Disassembly......................2 1. Product Overview.....................3 Specifications............................4 2. Technical Explanation..................5 Basic Configuration..........................6 Overview.............................. 6 Controls............................... 7 FAX communication control........................7 3. Parts Replacement and Cleaning..............8 Parts List.............................
  • Page 5 Contents Overview............................42 Test Mode (TEST)..........................43 Overview............................43 MODEM Test............................44 Function Test............................46 Service Report (REPORT)........................ 47 System Data List..........................47 System Dump List..........................47 Error Transmission Report........................49 6. Installation...................... 50 How to Utilize This Installation Procedure..................51 Symbols............................. 51 Pre-checks............................52 Product Name.............................52 Points to Note at Installation.........................52 Check Items When Turning OFF the Main Power..................
  • Page 6 Safety Precautions Notes Before it Works Serving....2 Points to Note at Cleaning....2 Notes on Assembly/Disassembly..2...
  • Page 7 Safety Precautions Notes Before it Works Serving • At servicing, be sure to turn off the power source according to the specified steps and disconnect the power plug. • Do not turn off the power switch (of the host machine) when downloading is under way. Turning off the main power switch while downloading is under way can disable the machine.
  • Page 8 Product Overview Specifications........4...
  • Page 9 Recording unit maximum reception size: A3 (297 mm x 420 mm) scanning line density: 600 dpi x 600 dpi Memory image memory (Canon Fax Standard Chart No.1): Approx. 6000 prints memory type: hard disk (image area of 6.4 GB) storage: JBIG...
  • Page 10 Technical Explanation Basic Configuration....... 6 Controls..........7...
  • Page 11 Select either of the following FAX units according to FAX lines required. • Super G3 2nd Line FAX Board-AS1: FAX unit for 2 lines. Add one FAX line. • Super G3 3rd/4th Line FAX Board-AS1: FAX unit for 3/4 lines. Add up to two FAX lines. FAX unit...
  • Page 12 2. Technical Explanation Controls FAX communication control In the FAX unit for 1 line, the main controller in the machine controls the G3 FAX PCB in the FAX unit. A FAX control program is loaded in the G3 FAX control PCB for this product; and therefore, the FAX unit executes FAX communication control.
  • Page 13 Parts Replacement and Cleaning Parts List..........9...
  • Page 14 3. Parts Replacement and Cleaning Parts List PCBs Part name Reference G3FAX expansion PCB NOTE: When replacing the parts, be sure to refer to the Installation Procedure and perform the reverse order of it to remove the parts.
  • Page 15 Error/Jam/Alarm How to View Fax Error Codes.....11 User error codes......... 12 Service Error Code......13...
  • Page 16 4. Error/Jam/Alarm How to View Fax Error Codes When the service mode #1 SSSW SW01 Bit0 is set to "1" after installing the Fax Board, service error code is output on the communication management report, reception result report, and error transmission report in the event that the communication is resulted in an error.
  • Page 17 4. Error/Jam/Alarm User error codes Regarding the user error codes, refer to Top > Troubleshooting > A Message or a Number Starting with "#" (an Error Code) Is Displayed > Countermeasures for Each Error Code.
  • Page 18 4. Error/Jam/Alarm Service Error Code Code Cause Remedy ##3016 [T/R] An instruction of disconnec- Perform a communication again. tion (BYE) was received from the network at an unexpected time. *1: G3FAX *2: IPFAX No.*1 No.*2 Description ##100 ##3100 at time of transmission, the procedural signal has been transmitted more than speci- fied.
  • Page 19 4. Error/Jam/Alarm No.*1 No.*2 Description ##290 ##3290 after transmission of MPS, a signal other than PIN, PIP, MCF, RTP, or RTN has been received. ##670 ##3670 at time of V.8 late start, the V.8 ability of DIS front the receiving party is expected to be detected, and the CI signal is expected to be transmitted in response;...
  • Page 20 4. Error/Jam/Alarm No.*1 No.*2 Description ##782 ##3782 at time of ECM transmission, DCN is received after transmission of EOR-EOM. ##783 ##3783 at time of ECM transmission, the procedural signal has been transmitted more than specified after transmission of EOR-EOM, or T5 time-out (60 sec) has occurred. ##784 ##3784 at time of ECM transmission, ERR is received after transmission of EOR-EOM.
  • Page 21 Service Mode Overview..........17 Setting of Bit Switch (SSSW)....21 Setting of Menu Switch (MENU)..33 Setting of Numeric Parameter (NUMERIC Param.)......35 Setting of Destination (TYPE)..... 38 Setting of Printer Functions (PRINTER)........39 IPFAX Setting........41 Initialization of Set Value (CLEAR)..42 Test Mode (TEST).......43 Service Report (REPORT)....
  • Page 22 5. Service Mode Overview Configuration of the Service Mode Service mode is divided into the following 10 items (#1 to #10). Item Name Description #1 SSSW Service software This can be used to conduct the registration/settings relating to basic functions of the fax, switch such as error management, echo prevention and prevention of communication problems.
  • Page 23 5. Service Mode 2. When the connected options (FEEDER, SORTER, FAX, BOARD) are displayed, select FAX and enter service mode of this board. LEVEL 1 SERVICE MODE COPIER FEEDER SORTER COPIER: Service mode of the connected equipment FEEDER: Service mode of the ADF (*) SORTER: Service mode of the Finisher (*) FAX: Service mode of the fax (*) The following explains the operation method using the #1 SSSW screen as an example.
  • Page 24 5. Service Mode Menu List #1 SSSW SW01 error management SW02 Not used SW03 set remedy against echo SW04 set remedy against communication error SW05 set standard function <DIS signal> SW06 to SW08 Not used SW09 set communication result display SW10 to SW11 Not used SW12...
  • Page 25 5. Service Mode #7 PRINT BIT SW SW01 hold the line/DUMP report output setting SW04 not used SW05 reduction/cassette selection SW06 reduction setting SW07 to SW20 not used maximum non-image range not used not used leading edge margin trailing edge margin 006 to 030 not used #8 CLEAR...
  • Page 26 5. Service Mode Setting of Bit Switch (SSSW) Bit Switch Composition The registration/setup items of the switch are set according to the positions of its 8 bits; the bit switch shown on the display is as follows, each bit being either 0 or 1: Bit 0 Bit 7 SW01...
  • Page 27 5. Service Mode Detailed Discussions of Bit 5 Select whether to increase the log storage area when firmware automatic update function of USBFAX2 (a modem with Silicone Labs modem mounted version) is used. Detailed Discussions of Bit 7 Select whether to collectively cancel the prohibition of user settings. ■...
  • Page 28 5. Service Mode NOTE: Error codes caused by echoes at time of sending fax #005, ##100, ##101, ##102, ##104, ##201, ##280, ##281, ##283, ##284, ##750, ##760, ##765, ##774, ##779, ##784, ##794 Settings using the Dial Registration (user level): Select "international transmission (1)" when making an entry in the address book. If errors persist, select "international transmission (2)"...
  • Page 29 5. Service Mode Detailed Discussions of Bit 3 Select a reception mode after sending CFR signal. Select "High speed" in the case of frequent errors caused by line condition at the time of reception. Simultaneously, turn "OFF" the "ECM reception" of the user data. NOTE: Error codes caused by line condition at the time of reception ##107, ##114, ##201...
  • Page 30 5. Service Mode ■ SSSW-SW09 Functional Construction Function Communication result at normal completion Display Do not display Communication result at completion with an error Display Do not display Not used Not used Not used Not used Not used Not used Detailed Discussions of Bit 0 and 1 Select whether to continue displaying the communication result on the Control Panel at normal completion and/or at completion with an error.
  • Page 31 5. Service Mode Timeout period Bit7 Bit6 Bit5 Bit4 Bit3 Bit2 Bit1 Bit0 64 min. Timeout period at the time of reception Timeout Period Bit7 Bit6 Bit5 Bit4 Bit3 Bit2 Bit1 Bit0 8 min. 16 min. 32 min. 64 min. ■...
  • Page 32 5. Service Mode ■ SSSW-SW17 Functional Construction Function Not used To select the transmission level of the modem 0 to 15 8 to 15 Not used Not used Not used Not used Not used Not used Detailed Discussions of Bit 1 Select the transmission level of the modem.
  • Page 33 5. Service Mode Detailed Discussions of Bit0 Select whether to back up data when a communication error occurs during archive transmission. This function is available on the Platform Version 3.6 or later. Detailed Discussions of Bit3 Set whether to prohibit of manual polling operation Detailed Discussions of Bit 6 Set whether to send the sent images to the destination specified by the forwarding function.
  • Page 34 5. Service Mode Function Not used Not used Redial function when transmission error occurs Do not use Not used Error report when sending process is canceled Do not output Output Detailed Discussions of Bit 2 Select whether to display a confirmation message when entering destination for the sequential broadcast in order to prevent the user from broadcasting by mistake.
  • Page 35 5. Service Mode ■ SSSW-SW30 Functional Construction Function Not used Not used Not used Not used Not used Switching the dial tone detection method New detection method Flow control between pages Control Do not control Not used Detailed Discussions of Bit 5 Switch the detection method when executing the dial tone detection at the time of calling.
  • Page 36 5. Service Mode CAUTION: • If using this function, enter the telephone number from the area code. • This function applies to the fax destination telephone number of "Address List", "One-touch" and "Numeric Keypad input". However, the warning is not displayed with "sending from Mail Box" and "manual sending". •...
  • Page 37 5. Service Mode 1: Yes Details of Bit 5 This is the switch to set to stop the ongoing send job or incomplete send job if the Stop key is pressed during sending fax. 0: Incomplete send job 1: Ongoing send job...
  • Page 38 5. Service Mode Setting of Menu Switch (MENU) Configuration of Menu Switches Sssw Menu Num Ncu Type IPFAX Print Clear Test Report <1/3> <READY> ← yyyyy {aaaaa bbbbb} xxxxx xxxxx ← yyyyy {aaaaa bbbbb} xxxxx ← yyyyy {aaaaa bbbbb} ← yyyyy {aaaaa bbbbb} xxxxx xxxxx ←...
  • Page 39 5. Service Mode NOTE: Error codes caused by line status at the time of transmission ##100, ##101, ##102, ##104, ##201, ##280, ##281, ##282, ##283, ##284, ##750, ##752, ##754, ##755, ##757, ##759, ##760, ##762, ##764, ##765, ##767, ##769, ##770, ##772, ##774, ##775, ##777, ##779, ##780, ##782, ##784, ##785, ##787, ##789 Error codes caused by line status at the time of reception ##103, ##106, ##107, ##201, ##793 008: Upper limit for V.34 modulation speed...
  • Page 40 5. Service Mode Setting of Numeric Parameter (NUMERIC Param.) Configuration of Numeric Parameters Sssw Menu Ncu Type IPFAX Print Clear Test Report <1/10> <READY> ← yyyyy {aaaaa bbbbb} xxxxx xxxxx ← yyyyy {aaaaa bbbbb} xxxxx ← yyyyy {aaaaa bbbbb} ← yyyyy {aaaaa bbbbb} xxxxx xxxxx ←...
  • Page 41 5. Service Mode In the case of frequent errors caused by RTN signal transmission at the time of reception, increase the parameters to loosen the RTN signal transmission condition. NOTE: Error codes caused by RTN signal transmission at the time of reception ##104, ##107, ##114, ##201 RTN signal transmission condition (1) is the ratio of error lines for the total number of lines per page of the received image.
  • Page 42 5. Service Mode 023: CNG detection level when switching FAX/TEL Set the CNG detection level at Fax/Tel switching function operation. 024: Pseudo RBT transmission level when switching FAX/TEL Set the transmission level of pseudo RBT at Fax/Tel switching function operation. 025: CNG monitoring time when the answering phone connection function is set 027: V21 low-speed flag preamble detection time Set the period of time for judge detection of V.21 low-speed command preamble.
  • Page 43 5. Service Mode Setting of Destination (TYPE) Overview When the type shown on the display is set, all the service data is set to match each country domestic telecommunication standards.
  • Page 44 5. Service Mode Setting of Printer Functions (PRINTER) Setting of Bit Switch (SSSW) ■ SSSW-SW01 Functional Construction Function Not used Not used Not used Not used Not used Not used Hold the line (when error code occurs) Hold Do not hold Output a print log when DUMP report is output Output Do not output...
  • Page 45 5. Service Mode Detailed Discussions of Bit 7 Set whether to set vertical scanning prioritized recording. Set: If B4 recording paper and A4 recording paper are set and an A4 extra-long image (*) is received, printing will be on the B4 recording paper.
  • Page 46 5. Service Mode IPFAX Setting IPFAX ■ BASIC N Function Setting range Session control reception timeout (sec.) 0 to 9999 (0*) Reception start delay time (sec.) 0 to 9999 (0*) BYE sending delay time at transmission (x10 msec.) 0 to 9999 (0*) BYE receiving delay time at transmission (x10 msec.) 0 to 9999 (0*) ■...
  • Page 47 5. Service Mode Initialization of Set Value (CLEAR) Overview Selecting the following items enables the applicable data to be initialized. When clear is executed, the setting items and numeric values for various parameters are set back to the factory setting values. Item Data to be initialized Registered telephone number data (*1)
  • Page 48 5. Service Mode Test Mode (TEST) Overview ■ Test Mode Construction Sssw Menu Num Ncu Type IP FAX Print Clear Test Report ISDNMOD2 MODEM MODEM2 FACULTY FACULTY2 DATA SET ISDNMOD Using Test Mode 1. Press the desired item to highlight; then, press the OK key to bring up its screen. The following table shows text mode items that are valid and invalid when a fax board is installed: Yes: may be used -: not used...
  • Page 49 5. Service Mode MODEM Test ■ Relay Test (RELAY-1) Use it to see if the individual relays on the NCU board go on and off as expected. Sssw Menu Num Ncu Type IP FAX Print Clear Test Report <READY> <MODEM> <RELAY-1>...
  • Page 50 5. Service Mode Sssw Menu Num Ncu Type IP FAX Print Clear Test Report <MODEM> <G3TX> <READY> <1/2> 300bps 2400bps 4800bps 7200bps 9600bps TC7200 TC9600 12000bps Sssw Menu Num Ncu Type IP FAX Print Clear Test Report <MODEM> <G3TX> <READY> <2/2>...
  • Page 51 5. Service Mode 1. From the items indicated on the screen, select the item you want to test; then, press the key on keypad that corresponds to the DTMF signal to test. CAUTION: 'SHORT' is not currently supported. ■ V.34 G3 Signal Transmission Test (V34G3Tx) Select the transmission speed you want to test, and then select a modulation speed (baud rate);...
  • Page 52 5. Service Mode Service Report (REPORT) System Data List Use it to check the settings associated with the service soft switch and service parameters. 2003 09/02 TUE 12:00 ****************************** SYSTEM DATA LIST ****************************** SERIAL NO XXXXXXXX #1 SSSW SW01 ----- 00000000 SW02 -----...
  • Page 53 5. Service Mode 2013 04/05 FRI 12:00 ******************************* SYSTEM DUMP LIST ******************************* SERIAL NO XXXXXXXX CLEAR DATE 2013 02/03 FRI 13:37 1298 1302 1572 1581 NWSPD = 33600 = 31200 28800 2986 26400 24000 21600 = 19200 16800 14400 12000 9600 7200 4800...
  • Page 54 5. Service Mode 2003 09/02 TUE 12:00 #1 LATEST #000 START TIME 09/02 10:00 OTHER PARTY 12345678 MAKER CODE 10001000 MACHINE CODE 0100001 00000000 <-Not displayed when IPFAX is enabled RCV V.8 FRAME E0 81 85 D4 90 7E 00 00 SYMBOL RATE 3429 baud DATA RATE...
  • Page 55 Installation How to Utilize This Installation Procedure........51 Pre-checks.......... 52 Checking the Contents......53 Preparation..........55 Installing the Equipment (Common Procedure)........60 Subsequent Work........62 Checking the Operation...... 70...
  • Page 56 6. Installation How to Utilize This Installation Procedure Symbols The frequently-performed operations are described with symbols in this procedure. Screw Tighten Loosen Packaged Item Unused Parts Remove Install Harness (Common for Guides Connector Power Cord and Clamps) Connect Disconnect Connect Disconnect Remove Install...
  • Page 57 Points to Note at Installation • Install this equipment after installing the Super G3 FAX Board and Super G3 2nd Line Fax Board. • When installing Super G3 2nd Line Fax Board at the same time, start from "Installing the Equipment".
  • Page 58 6. Installation Checking the Contents <Super G3 3rd/4th Line Fax Board-AS1> [1] G3FAX Expansion [2] FAX Shield Plate X 1 [3] FAX Board Fixed [4] PCB Spacer X 2 PCB X 1 Plate X 1 [5] Resin Spacer X 1...
  • Page 59 6. Installation <Super G3 3rd/4th Line Fax Board-AS2> [1] G3FAX Expansion [2] FAX Shield Plate X 1 [3] FAX Board Fixed [4] PCB Spacer X 2 PCB X 1 Plate X 1 [5] Resin Spacer X 1 [6] Modular Label X 1...
  • Page 60 Preparation 3. Disconnect the USB Cable of the G3FAX Expansion PCB side. NOTE: • When installing Super G3 2nd Line Fax Board at the same time, start from "Installing the Equipment". • When installing this equipment later, start from "Preparation".
  • Page 61 6. Installation In the Case of iR-ADV C5500 4. Close the Right Upper Cover and the Right Lower Series Cover. 1. Disconnect the Telephone Cord of the FAX (1 / 2- Line). 5. Remove the Left Rear Cover. • 2 Screws •...
  • Page 62 6. Installation 7. Remove the Controller Box Cover. 10. Remove the 4 Screws. (will be used in Installing the Equipment) • 5 Screws 8. Disconnect the USB Cable of the G3FAX Expansion PCB side. NOTE: After completion of this procedure, proceed to“Installing the Equipment (Common Procedure)”...
  • Page 63 6. Installation In the Case of iR-ADV 4500 2. Disconnect the USB Cable of the G3FAX Expansion Series PCB side. 1. Remove the Rear Cover. • 4 Screws • 6 Protrusions 3. Free the Modular Cable from the Wire Saddle. (Close the Wire Saddle.) 2.
  • Page 64 6. Installation 4. Free the Modular Cable from the Wire Saddle. (Close the Wire Saddle.) 5. Remove the 4 Screws. (will be used in Installing the Equipment) NOTE: After completion of this procedure, proceed to “Installing the Equipment (Common Procedure)” on page...
  • Page 65 6. Installation Installing the Equipment 3. Install the 2 PCB Spacers and Resin Spacer. (Common Procedure) 1. Install the FAX Shield Plate. • 2 Screws (Use the removed screws or TP; M3x4 included with the FAX (2-Line)) 4. Install the G3FAX Expansion PCB. •...
  • Page 66 6. Installation 5. Connect the USB Cable. NOTE: After completion of this procedure, proceed to the appropriate procedure for the model in "Subsequent Work". • iR-ADV 8500/6500 Series: Proceed to “In the Case of iR-ADV 8500/6500 Series” on page • iR-ADV C5500 Series: Proceed to “In the Case of iR- ADV C5500 Series”...
  • Page 67 6. Installation Subsequent Work 3. Affix the appropriate Modular Label. If a label is already affixed, remove it and then affix the In the Case of iR-ADV appropriate label. 8500/6500 Series 1. Install the Rear Cover 2. • 2 Protrusions •...
  • Page 68 In the case of installing the Super G3 Fax Board (1-Line) and the Super G3 2nd Line Fax Board at the same time, it is necessary to turn OFF and then ON the power three times in some cases (no message is displayed on the Control Panel).
  • Page 69 6. Installation 3. Install the Left Rear Cover. 6. Close the Right Rear Cover 1. • 3 Protrusions • 3 Screws • 2 Screws 4. Open the Right Lower Cover (the Right Upper Cover NOTE: will open at the same time). This step is only for Taiwan.
  • Page 70 In the case of installing the Super G3 Fax Board (1-Line) and the Super G3 2nd Line Fax Board at the same time, it is necessary to turn OFF and then ON the power three times in some cases (no message is displayed on the Control Panel).
  • Page 71 6. Installation In the Case of iR-ADV C7580/ 3. Affix the appropriate Modular Label. If a label is C7570/C7565 series already affixed, remove it and then affix the appropriate label. 1. Install the Rear Cover 2. • 2 Protrusions • 3 Screws Protrusion 4.
  • Page 72 In the case of installing the Super G3 Fax Board (1-Line) and the Super G3 2nd Line Fax Board at the same time, it is necessary to turn OFF and then ON the power three times in some cases (no message is displayed on the Control Panel).
  • Page 73 6. Installation 5. Remove the 2 Dust Covers if installed. NOTE: This step is only for Taiwan. CAUTION: Do not insert a screwdriver, etc. into the modular terminal. 3. Affix the FAX Approval Label in the vacant space. NOTE: Keep the removed Dust Cover. 6.
  • Page 74 In the case of installing the Super G3 Fax Board (1-Line) and the Super G3 2nd Line Fax Board at the same time, it is necessary to turn OFF and then ON the power three times in some cases (no message is displayed on the Control Panel).
  • Page 75 6. Installation Checking the Operation FAX Communication Test Perform communication test to check if FAX function works Type Settings correctly. Select the country/region of the FAX Board in Service Mode (level 1): FAX > Type > TYPE 1. Switch the control panel display to Fax display. This setting performs the parameter settings to match the 2.