Chart A-3 Troubleshooting The Password - ZyXEL Communications VANTAGE RADIUS 50 User Manual

Vantage RADIUS User's Guide
PROBLEM
I cannot ping any
computer on the
LAN.
Problems with the Password
PROBLEM
I cannot access
Vantage RADIUS.
A-2
Chart A-2 Troubleshooting the Ethernet Interface
If the ETHERNET LED on the front panel is off, check the Ethernet cable
connections between your Vantage RADIUS and the Ethernet device.
Check the Ethernet cable connections between the Ethernet device and the LAN
computers.
Check for faulty Ethernet cables.
Make sure the LAN computer's Ethernet adapter is installed and working properly.
Verify that the IP address and the subnet mask of Vantage RADIUS, the Ethernet
device and the LAN computers are on the same subnet.

Chart A-3 Troubleshooting the Password

The Password and Username fields are case-sensitive. Make sure that you enter
the correct password and username using the proper casing.
Use the RESET button on the front panel of Vantage RADIUS to restore the factory
default configuration file (hold this button in for about 5 seconds or until the SYS LED
starts to blink). This will restore all of the factory defaults including the password.
Check that the access method is not disabled in the REMOTE MANAGEMENT
screen.
Check that the computer IP address is allowed to access Vantage RADIUS.
For HTTPS, check the port number has not changed in the REMOTE
MANAGEMENT screen.
CORRECTIVE ACTION
CORRECTIVE ACTION
Troubleshooting