Technical Support Information - ZyXEL Communications IPC3605N - EDITION 1.1 Manual

The first consumer-friendly network camera

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Table Of Contents

Table of Contents

Symptom

Possible cause/solution

Network quality is not high enough.

A warning message

appears stating

This means the camera's browser interface, WebVUer, could not receive a steady stream

"Your video

of video data from your camera. The loss of video data might also be caused by network

quality is too high

congestion or insufficient bandwidth. Please refer to other related troubleshooting tips.

for your Internet

Additionally, if the CPU usage on your viewing computer is too high, the same warning

bandwidth."

message will be showed. You can monitor the CPU usage by right clicking on your

Windows taskbar and choose "task manager", and then click the Performance tab.

The microSD card is not inserted firmly into position.

Remove the memory card and re-insert it into the card slot. To verify if your SD card is

properly installed, go to [Setup] > [Recording Setup] > [Micro SD], and check if [SD Card

Cannot store

Status] and [SD Card Capacity] shows correct information. If "not detected" is shown,

recordings on a

remove and re-insert the card again, refresh the WebVUer, and verify again.

microSD card

The microSD card is not properly formatted.

Go to main setup page, and choose [Recording Setup] from the left menu. Choose

[Micro SD] for the "Destination" field, and then press the [Format] button. If still not

functioning properly, try storing still snapshots onto the SD card. Failure in storing

snapshots often suggests a problem with the memory card.

Your microSD card is not supported by the camera.

Your IP camera may not fully support high capacity memory cards from all

manufacturers. Contact ZyXEL if you think you've encountered an SD card compatibility

problem.

Your SD card does not meet writing speed requirements.

You may experience minor issues in video recording when your SD card doesn't meet

writing speed requirements. ZyXEL recommends using class 4 or above SD cards for

video recording.

A motion detection region has not been configured for recording triggered motion events.

If you want to record video clips of detected motion to an SD card, you'll need to set at

least one motion detection region before setting up event-based recording in Recording

Setup.