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Related Manuals for Fiberme UCM6 Series
Summary of Contents for Fiberme UCM6 Series
- Page 1 Grandstream Networks, Inc. UCM6xxx - Service Guide...
- Page 2 The UCM6xxx series comes with a variety of services and features that facilitate communication between users and enhance call efficiency. This guide describes essential services such as voicemail, call waiting, ring group, and more. CALLER ID Description Caller ID is a service that transmits caller information to the called party’s device, allowing the callee to know who is calling before deciding whether or not to answer a call.
- Page 3 Getting Started The call-holding feature is available by default on the UCM. No additional configuration is necessary. Using the Service Assuming the following: A and B are extensions registered to the UCM. The service can be used as such: 1. B calls A. 2.
- Page 4 Using Call Forward Always Call Forward Always redirects all calls immediately to the configured destination. Assuming the following: A, B, and C are SIP extensions registered to the UCM. A has Call Forward Always set up to redirect calls to B. The service can be used as such: 1.
- Page 5 Note: Call Forward Busy will not work if the Call Waiting service is enabled. CALL TRANSFER Description Call transfer is a function that allows users to manually redirect calls to another recipient. This allows for a call participant to talk to an appropriate party without having to make a new call. Getting Started Call Transferring is available by default on the UCM.
- Page 6 A, B, and C are SIP extensions registered to the UCM. The attended transfer feature code is set to “Allow Both”. *2 is the configured feature code to initiate an attended transfer. The service can be used as such: 1. A dials B. 2.
- Page 7 1. Navigate to Extension/Trunk → Edit Extension → Basic Settings. 2. Check the Voicemail option and select “Enable Local Voicemail”. 3. Navigate to the Features tab and configure at least one Call Forward destination with “Voicemail”. 4. If using Call Forward No Answer to forward to voicemail, make sure that the Ring Timeout option on the same page has a value configured.
- Page 8 6. A presses 7 to delete the message. 7. A hangs up the call. 8. The extensions page will show A’s voicemail count as 0/0/0. Managing Voicemail with Wave Note Please note that this feature is available on the UCM63xx/A series only. Upon receiving a voicemail, users can listen, download, or delete a voicemail.
- Page 9 1. C dials UCM’s PSTN number. 2. C hears the IVR’s welcome prompt. 3. C dials A’s extension. 4. A rings for 3 seconds. 5. C hears a prompt to press 1 to leave a voicemail for A or 2 to enter voicemail management. 6.
- Page 10 Miscellaneous Enabling the Call Waiting service will cause Call Forward No Answer rules to be ignored. CALL PARKING Description Call parking is a feature that allows a person to place a call on hold with one device and resume it from a different device. When the call is placed on hold, the UCM temporarily moves the call to a special extension on the UCM (hence “parking”...
- Page 11 1. Make sure the feature codes to enable and disable the state are configured in Basic Call Features → Feature Codes → DND/Call Forward and that they are not disabled. The default feature codes to activate and disable it are *77 and *78 respectively.
- Page 12 The service can be used as such: 1. C dials A. 2. A rings. 3. B dials ** and A’s extension number to pick up the call. 4. B and C can now hear and talk to each other. Pickup In-Call Assuming the following: A and B are SIP extensions registered to the UCM.
- Page 13 UCM6202 UCM6204 UCM6108 UCM6116 UCM6208 UCM6300A UCM6510 UCM6301 UCM6302A UCM6304A UCM6302 UCM6308A UCM6304 UCM6308 Getting Started The Meeting feature is available by default on the UCM. To use it: 1. Navigate to the Basic Call Features → Multimedia Meeting page (Meeting for UCM630xA — Conference/Video Conference for UCM620x and UCM6510) and make sure there is a Meeting room available.
- Page 14 A is the Meeting room admin. B and C are Meeting participants. 6300 is a Meeting room extension. The service can be used as such: 1. A dials 6300 and enters the host password. 2. B and C dial 6300 and enter the Meeting room. 3.
- Page 15 7. A dials 2 to establish a bridge to conference room 6400. 8. A, B, C, and D can hear and talk to each other. 9. C dials 3 to disconnect the bridge. 10. A and B can no longer hear and talk to C and D. RING SIMULTANEOUSLY Description Ring Simultaneously is a feature that allows the UCM to ring an external extension or number while ringing the local extension...
- Page 16 Getting Started The Ring Group feature is available by default on the UCM. To use it: 1. Navigate to Basic Call Features → Ring Groups and add a ring group. 2. (Optional) To receive ring group voicemail and email notifications for them, tick the Enable Destination option when editing a ring group, select “Voicemail”...
- Page 17 14. A presses 7 to delete C’s voicemail. 15. A hangs up the call. 16. UCM’s Ring Group overview page shows 0/0/0 in 6000’s Message column. FOLLOW ME Description Follow Me is a feature that reroutes timed-out calls to a different set of extensions or external numbers. Getting Started Follow Me is available by default on the UCM.
- Page 18 Getting Started Concurrent Registrations are available by default on the UCM. To use it: Navigate to Extension/Trunk → Extensions → Edit Extension → Basic Settings and enter in the desired concurrent registrations value. Using the Service Assuming the following: A, B, and C are SIP extensions registered to the UCM. A1 is a SIP endpoint registered to A.
- Page 19 2. Auth ID: main extension’s Auth ID. If no Auth ID is configured, the main extension’s number will be used instead. 3. Password: main extension’s SIP password 3. (Optional) If a SCA extension and its associated private numbers want to be able to barge into each other’s calls, Allow Bridging between Locations in the Advanced Call Features →...
- Page 20 Note: Permission needs to be given under the Extension → Features → PMS Remote Wakeup Whitelist. 4. Navigate to Maintenance → User Management and confirm permissions for custom privileges. The default privilege levels Super Administrator, Administrator, and Consumer already have Wakeup Service permissions. Using the Service Assuming the following: A is a SIP extension registered to the UCM.
- Page 21 Supported Feature Codes Feature Codes Nesting Blind Transfer Attended Transfer Seamless Transfer Disconnect Call Park Start/Stop Call Recording Do Not Disturb (DND) Activate Call Forward Busy Enable Call Forward No Answer Enable Call Forward Always Enable Do Not Disturb (DND) Deactivate Call Forward Busy Disable Call Forward No Answer Disable Call Forward Always Disable...
- Page 22 Pickup In-call Prefix Barge Spy Listen Spy Whisper Spy PMS Wakeup Service Update PMS Room Status PMS Remote Wakeup Service Paging Prefix Blocklist Add Blocklist Remove Call Completion Request Presence Status Scheduled Call Remote Extension Privilege Update Intercom Prefix Blocklist Last Caller Direct Dial Mobile Phone Prefix Call Completion Cancel Call Flip...
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