Fiberme FCM630A Series Manual
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Fiberme FCM630A Series Manual

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FIBERME Communications LLC.
FCM630A Series IP PBX
Emergency Calls Guide

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Summary of Contents for Fiberme FCM630A Series

  • Page 1 FIBERME Communications LLC. FCM630A Series IP PBX Emergency Calls Guide...

  • Page 2: Table Of Contents

    Table of Contents INTRODUCTION .......................... 3 SCENARIO OVERVIEW ......................4 CONFIGURATION STEPS......................5 Customize Notification Prompts ........................... 5 Email Notification ..............................6 Step 1: Configure Email Settings on the PBX....................6 Step 2: Enable Alert notification for Emergency calls ................... 7 Adding Emergency Numbers ..........................
  • Page 3 Table of Tables Table 1: Emergency Numbers Parameters ......................10 Table 2: Emergency Location Mapping Parameters ................... 12 P a g e...

  • Page 4: Introduction

    PBX on premises. FIBERME’s enterprise-grade IP-PBX provides users with the ability to manage such type of calls to help users deal with critical situations and make emergency calls for help. These calls need to have higher priority than regular calls, categorized depending on the emergency service called and the ongoing situation as well as the possibility to notify related personal about the situation (guards, first aid ...

  • Page 5: Scenario Overview

    SCENARIO OVERVIEW To illustrate the functionality of emergency calls on the FCM630A, we will be using the following scenario where company ABC has already deployed a FCM630A as their main PBX system along with FAP26XX phones for users. Company ABC uses a SIP trunk as their main exit point. Users are allowed to make external calls depending on the established routing policy (permissions, privileges, PIN codes …etc) while respecting the following requirements and complying to Kari’s Law and Ray Baum’s Act:...

  • Page 6: Configuration Steps

    CONFIGURATION STEPS In the following sections, we will be covering all necessary steps to configure the system to fulfill the requirements discussed on the scenario overview section. First, we need to setup the prompts that we will be played to the users when someone dials an emergency number. Note: If no custom prompt is configured, the PBX will play the default one.

  • Page 7: Email Notification

    Now that the custom prompt is ready, we will be using it as vocal notification to some users, but what about the system admin who usually received notifications via email? For that we will need to setup alert events and enable email notification when emergency calls occur to notify the administrator(s) about the situation.

  • Page 8: Step 2: Enable Alert Notification For Emergency Calls

    After this, users can press the button in order to verify and confirm that the configured are valid and working fine. email settings Notes: • Users have the ability also to customize the emails that will be sent by the FCM under the tab “Email Template”...

  • Page 9: Adding Emergency Numbers

    Figure 4: Activate Alert Events Adding Emergency Numbers On this section we provide the steps to configure the different emergency numbers that users in company ABC are allowed to dial and set the priority for each one as described on the requirement sections. We assume that the admin has already configure the trunks and inbound/outbound routing policy to send calls to the external networks (ITSP).

  • Page 10: Figure 5: Emergency Number Configuration

    To configure emergency numbers, users need to follow below steps: 1. Navigate on the web GUI under “Call Features → Emergency Calls”. 2. Click on to add a new emergency number. 3. Configure the required fields “Name, Emergency Number, Trunk(s) to be used to reach the number and Members Notified”.
  • Page 11 Users could follow same model to add the rest of numbers and assign each one the required level. The table below gives more description of the configuration parameters when creating emergency numbers. Table 1: Emergency Numbers Parameters Configure the name of the emergency call. Name For example, "emergency911","emergency211"...

  • Page 12: Emergency Recordings

    Figure 6: Emergency Numbers Emergency Recordings The FCM630A allows users to record the Emergency calls and retrieve the recording from Web GUI→Call Features→Emergency Calls→Emergency Recordings. To record the Emergency call, users need to enable "auto record" from the Emergency calls configuration, save the setting and apply the change.

  • Page 13: Figure 8: Emergency Location Mapping

    To create an Emergency Location Mapping, click on the Add button and the following window will appear. Figure 8: Emergency Location Mapping Table 2: Emergency Location Mapping Parameters The DID number that will be sent to E911 providers for example, who will then use it to determine the location of the emergency caller.

  • Page 14: Use Case Sample

    USE CASE SAMPLE Scenario for VoIP trunks (Kari’s Law and Ray Baum’s Act compliant) • John has Sip phone 1 registered on FCM with subnet 192.168.5.0 and the ELIN associated to this subnet is 1122334455 like shown on Emergency Location Mapping configuration. •...

  • Page 15: Figure 9: Email Notification

    After the call has been initiated, we can see also that FCM is sending notification calls to the selected users which could be personal for first aid at the company, and they will hear the custom prompt configured on 911 emergency number, if non-specified then the default prompt will be played. The system admin, did receive on the fly the following Email notification.

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