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Canon i9900 Service Manual
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Canon i9900 Service Manual

Canon i9900 Service Manual

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i9900
SERVICE
MANUAL
Canon
Copyright 2004, Canon U.S.A. This technical publication is the proprietary and confidential information of Canon U.S.A. which
shall be retained for reference purposes by Authorized Service Facilities of Canon U.S.A. Its unauthorized use is prohibited.

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Summary of Contents for Canon i9900

  • Page 1 SERVICE MANUAL Canon Copyright 2004, Canon U.S.A. This technical publication is the proprietary and confidential information of Canon U.S.A. which shall be retained for reference purposes by Authorized Service Facilities of Canon U.S.A. Its unauthorized use is prohibited.
  • Page 2 REFERENCE MANUAL Revision 0 QY8-1397-000...
  • Page 3 Scope This manual has been issued by Canon Inc., to provide the service technicians of this product with the information necessary for qualified persons to learn technical theory, installation, maintenance, and repair of products. The manual covers information applicable in all regions where the product is sold. For this reason, it may contain information that is not applicable to your region.
  • Page 4 I. MANUAL OUTLINE This manual outlines the main service information for the i9900 / i9950 models. Product names, availability of CD-R printing, and destination are as follows. Availability of CD-R printing Product name Destination i9950 EUR/ASA HVT/AU/GB/TW/HK/CN/EUM i9900 US/CA/LAM LVT/LAM HVT/KR...
  • Page 5 II. TABLE OF CONTENTS Part 1: MAINTENANCE Page 1. MAINTENANCE 1.1 Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service Engineer 1.2 Customer Maintenance 1.3 Product Life 1.4 Special Tools 1.5 Serial Number Location 2. LIST OF ERROR DISPLAY / INDICATION 2.1 Operator Call Errors (LED Blinks in Orange) 2.2 Service Call Errors (LED Blinks in Orange and Green Alternately, or Lights in Orange)
  • Page 6 Part 1 MAINTENANCE...
  • Page 7 1. MAINTENANCE 1.1 Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service Engineer (1) Adjustment Approx. Adjustment Timing Purpose Tool time EEPROM At logic board ass’y To initialize settings other None. 1 min. initialization replacement than the following: (EEPROM settings) - USB serial number - Destination setting...
  • Page 8 Cautions after print - After repair for trouble - To prevent non-ejection None. 6 min. head installation concerning printing of ink at initial printing - After re-installation of (Empty ink from print the print head head once.) (Before returning to users) Note: DO NOT loosen the red screws on both sides of the main chassis securing the carriage shaft position.
  • Page 9 1.3 Product Life (1) Printer The value from (i) to (iii), whichever comes first. 10,000 pages of color printing - Color: 7.5% duty per color pattern printing, A4 (ii) 1,200 discs of CD-R/DVD-R printing - On a basis of monthly print volume of approx. 20 discs (iii) 5 years of use (2) Print head 10,000 pages of color printing...
  • Page 10 2. LIST OF ERROR DISPLAY / INDICATION Errors are indicated by the LED, and warnings are displayed on the monitor of the computer connected to the printer. 2.1 Operator Call Errors (LED Blinks in Orange) Blinks in Error Solution Remarks orange 2 times No paper.
  • Page 11 (Operator Call Errors - cont’d -) blinking Error Solution Remarks in orange 11 times Automatic print head alignment Press the Resume/Cancel failure [2500] button, and after confirming the following, perform print head alignment again: - Set an appropriate type and size of paper (plain paper, A4 or letter).
  • Page 12 2.2 Service Call Errors (LED Blinks in Orange and Green Alternately, or Lights in Orange) LED blinks Solution alternately in Error (Replacement of listed parts, which are likely to be faulty) orange and green 2 times Carriage error [5100] - Carriage unit (QM2-1306) - Timing slit strip film (QC1-4520) - Logic board ass’y (QM2-1272/QM2-1273) - Carriage motor (QK1-0175)
  • Page 13 printing. The paper output tray is in the CD-R printing position. The paper output tray is in the CD-R printing (When printing on paper) * position when the access cover is opened. When the paper output tray is set in the paper printing position and the access cover is closed, the warning is released.
  • Page 14 (Troubleshooting by Symptom - cont’d -) Symptom Solution Remarks No printing, or no ink ejected. Replace the Perform the - ink tank, cleaning - print head operation - logic board ass’y , or (for all - purge unit. colors) Printing is faint, or white lines Remove and re-install the print head, or replace the appear on printouts even after - ink tank,...
  • Page 15 3. REPAIR 3.1 Disassembling/Reassembling flow for main units The flow chart below shows decomposition in descending order, and assemble in ascending order. (Refer to the PIXUS 9900i/i9900/i9950 Parts Catalogue for details.) External (Access cover unit, Upper cover unit, Paper support unit, and Side covers, etc.)
  • Page 16 3.2 Notes on Service Part Replacement (and Disassembling / Reassembling) Service part Notes on replacement Adjustment / settings Operation check Logic board ass’y - Before removal of the logic After replacement: - EEPROM (QM2-1272/ board ass’y, remove the 1. Initialize the EEPROM. information print QM2-1273) power cord, and allow for...
  • Page 17 Exercise care when handling the flexible cable and harness wiring. Incorrect wiring may cause ignition or emission of smoke. Refer to the PIXUS9900i/i9900/i9950 Parts Catalog. (2) Notes on after repair for trouble concerning printing or re-installation of the print head After repair for trouble concerning printing or the print head re-installation, empty ink in the print head once, and return the printer to users.
  • Page 18 (DO NOT loosen them in other cases). (2) Gear phase adjustment For the i9900/i9950 model, gear phase adjustment of the lift shaft gear is not necessary. 1 - 12...
  • Page 19 Grease application 1 (Back side) Apply grease here 1 - 13...
  • Page 20 Grease / oil Part name Where to apply grease / oil Grease / oil name amount Carriage slide plate Carriage unit sliding portion FLOIL KG107A 26 to 40 mg (QC1-4517) Carriage shaft Carriage unit sliding portion 70 to 160mg (QC1 -4516) Grease pad (QA4-0721) x 2 Carriage unit sliding portion 90 to 110mg...
  • Page 21 Japan: PIXUS 9900i operation procedures” Overseas: below. - CD-R printing not supported (A4): i9900 - CD-R printing not supported (LTR): i9900 (LTR) - CD-R printing supported (A4): i9950 - CD-R printing supported (LTR): i9950 (LTR) Note: At the end of the service mode, press the Power button. To protect the media sensor from being...
  • Page 22 PIXUS 9900i 2 times Green Overseas, non-support of CD-R printing (A4): i9900 3 times Orange Overseas, non-support of CD-R printing (LTR): i9900 (LTR) 4 times Green Overseas, support of CD-R printing (A4): i9950 5 times Orange Overseas, support of CD-R printing (LTR):...
  • Page 23 <Media sensor correction procedures> In the media sensor correction mode, using the reference white PET paper and reference plain paper of the calibration media kit (QY9-0064), press the Resume/Cancel button the specified number of times in the table below, and press the Power button. The media sensor correction operation must be performed once each with the reference white PET paper and the reference plain paper.
  • Page 24 Number of times of power-on S: Soft-power-on H: Hard-power-on xxxx Vx.xx D = xxx .x x CH = xxxxx ST = xxxx / xx / xx PWC ( S = xxxxx H= xxxxx ) ER DA Y = xxxx / xx / xx OER0 = xxxxxx OER1 = xxxxxx SER0 = xxxxxx SER1 = xxxxxx Error record ERDAY: Latest non-error day...
  • Page 25 Check 2: Top of form accuracy <Service test print sample> Check 3: Straight lines Check 1 Nozzle check pattern Check 4 Halftone Check 5 (Result of CD-R/automatic print head alignment sensor correction) Check 6 (Media sensor correction: implemented or not implemented) 1 - 19...
  • Page 26 (2) EEPROM information print <How to read the EEPROM information print> Print sample: (1)PIXUS 9900i (2)V1.02 (3)CN(USB1=1 USB2=0 1394=0) (4)USB=(200655) (5)D=004.50% (6)ST=2001/09/27 (7)SV(5100/5300) OP(01001/01615) (8)LPD=2002/06/11 (9)LPT=2002/06/11-10:25 (10)PC(M=000 R=004 5D=004 20D=004 CO=004 D=000 C=000) (11)CH=00006 (12)CT(PM=000 R=000 BK=001 G=000 PC=001 C=001 M=001 Y=000) (13)PWC(S=00015 H=010 AP=000) (14)WP=00022 (15)LSD=00021 (16)PAGE(All=00717 PP=00223 HR=00150 PR=00061 SP=00032 MP=00042 PC=00189) (17)EDGE(A3=00000 PC=00000 OTHER=00000) (18)L=00064 2L=00030 A3=00001 (19)CDR=00020 (20)CDPAGE(A4=00020 L=00003 PC=00001 OTHER=00003)
  • Page 27 OTHER=xxxxx) (21) Number of print pages using media sensor MSPAGE (G1=xxxxx G2=xxxxx G3=xxxxx G4=xxxxx) (22) Camera direct print port connection and removal count CDIN=xxxxx (23) User print head alignment values UR(PMe=xx PMo=xx Re=xx Ro=xx BKle= xx BKlo= xx Ge= xx Go= xx PCe= xx PCo= xx C2e= xx C2o= xx M2e= xx M2o= xx Ye =xx Yo= xx M1e= xx M1o= xx C1e= xx C1o= xx) (24) Print head alignment implementation (manual/auto/simple)
  • Page 28 4. PRINTER TRANSPORTATION METHOD This section describes the procedures for transporting the printer (for returning after repair, etc.). Keep the print head and ink tanks installed in the carriage. (See Caution 1 below.) 2. Turn off the printer to securely lock the carriage in the home position. (When the printer is turned off, the carriage is automatically locked in place.) (See Caution 2 below.) Confirm that the paper lifting plate of the sheet feeder unit is raised.(See Caution 3 below.) Securely fix the carriage with tape, as shown in the figure below.
  • Page 29 Part 2 TECHNICAL REFERENCE...
  • Page 30 1. NEW TECHNOLOGIES (1) CD-R feeding mechanism For the i9950 model, the paper output tray serves as the CD-R tray feeder. (For the i9900 model, the paper output tray serves only its original function, as the model does not support CD-R printing.) 1.
  • Page 31 2. How to set the paper output tray when performing paper printing By lifting the front of the paper output tray up slowly, the paper output tray returns to the paper printing position from the CD-R printing position. <Expected problems and how to handle them> Problem Handling If the paper output tray is in the CD-R printing...
  • Page 32 (2) Independent cleaning For i9900/i9950 models, the print head consists of two blocks (C, M, Y and PM, R, BK, G, PC). As a result, it is possible to select either a specific block, or both blocks, for cleaning. For the i9100 model, which has only one block, it was possible only to perform bulk cleaning.
  • Page 33 2. CLEANING MODE AND AMOUNT OF INK PURGED To prevent printing problems due to bubbles, dust, or ink clogging, print head cleaning is performed before the start of printing, except in the following cases: - Cleaning on arrival: Performed when the access cover is closed. - Cleaning by dot count: Performed after ejection of paper - Manual cleaning / deep cleaning: Performed manually.
  • Page 34 PRINT MODE 3.1 Resolution (1) Standard color printing Custom setting High speed <- -> High quality Paper type value in driver UI Print quality Custom Fast Draft Standard Custom Fine Plain paper, Resolution HxV (dpi) 600×1200 600×1200 2400×1200 2400×2400 Envelope 1 pass, bidirectional 1 pass, bidirectional 2 passes, bi/unidirectional...
  • Page 35 (2) Standard gray scale printing (Paper types different than those for color printing only are listed.) High speed <- -> High quality Custom setting Paper type value in driver UI Print quality Custom Fast Draft Standard Custom Fine Resolution HxV (dpi) 600×1200 600×1200 2400×1200...
  • Page 36 (3) Borderless printing Custom setting High speed <- -> High quality Paper type value in driver UI Print quality Standard Resolution HxV (dpi) 2400×1200 Plain paper Print control 2 passes, bi/unidirectional 4 colors Print quality High Custom Fine Resolution HxV (dpi) 2400×1200 4800×2400 Photo Paper Pro...
  • Page 37 (5) Camera Direct Printing PictBridge supporting mode Custom setting High speed <- -> High quality Paper type value in driver UI Print quality High Photo Paper Pro Resolution HxV (dpi) 4800×2400 (Fast Photo) Print control 8 passes, bidirectional 8 colors Print quality High Photo Paper Plus...
  • Page 38 4. FAQ (Specific Problems and Solutions) No. Occurrence Function Symptom Condition Cause Solution Possible call or complaint level* Print Depending on print - Printing with gray-scale. Due to changes in the gray-scale 1. Change the original images - Streaks appear. results density, black streaks process specifications, streaks...
  • Page 39 5. SPECIFICATIONS 5.1 Printer Specifications Type Desktop serial color bubble jet printer Paper feeding Auto sheet feed (ASF) method Front loading (CD-R printing only) Resolution 4,800 dpi x 2,400 dpi (Max.) Throughput Draft Standard Black (New Black) 16 ppm 4.4 ppm Color (New Color) 12 ppm 4.2 ppm...
  • Page 40 Print head: approx.100 g (not including ink tanks, protective and packaging materials) Supply method As a service part (not including ink tanks) Part number QY6-0055-000 Note: This print head is usable only for the PIXUS 9900i/i9900/i9950. 5.3 Comparison with PIXUS 9100i / i9100 Printer specifications i9900/i9950 i9100...
  • Page 41 Service specifications i9900/i9950 i9100 Service print head number QY6-0055 QY6-0039 The number of pages 15.75 k pages 10 k pages *Full waste ink error Period 3.75 years 2.4 years A3 (Possible to be Service mode Service print pattern A4 (vertical)
  • Page 42 Part 3 APPENDIX...
  • Page 43 1. BLOCK DIAGRAM...
  • Page 44 2. CONNECTOR LOCATION AND PIN LAYOUT 2.1 Logic Board Ass’y JPES1 JASF1 JPGS1 JUSB2 JCR3 / JCR2 / JCR1 JPOW1 JPGM2 JPAN23 JPAN1 JUSB1 JMDA1 JIF1 JLFT1 JCRM2 JINK1 JLFE2 JTGS1...
  • Page 45 JCR1 (Print Head 1/3 [Carriage Unit]) Signal name Function Input/Output ENCA CR encoder phase A WIDTH CDR sensor signal ENCB CR encoder phase B EEPSK Head EEPROM serial clock signal EEPDI Head EEPROM data signal SNPOW Encoder power supply 3.3 V Head logic drive power supply 3.3V EEPCS Head EEPROM chip select signal...
  • Page 46 JCR3 (Print Head 3/3 [Carriage Unit]) Signal name Function Input/Output 1 to 8 Head drive power supply 20V Head logic drive power supply 3.3V Diode sensor cathode DIA2 Diode sensor anode 3 13 to 20 GNDH2 JPOW1 (AC Adapter) Signal name Function Input/Output 1, 2...
  • Page 47 JIF1 (IEEE1394 I/F) Signal name Function Input/Output VBUS IEEE1394: VBUS IEEE1394: GND TPB1- IEEE1394: TPB1-signal TPB1+ IEEE1394: TPB1+signal TPA1- IEEE1394: TPA1-signal TPA1+ IEEE1394: TPA1-signal JLFT1 (Lift Cam Sensor [Photo Interrupter]) Signal name Function Input/Output VSEN_5V Sensor power supply 5V SNS_LIFT_UP CD-R lift-up sensor signal JINK1 (Ink Sensor [Platen Unit]) Signal name...
  • Page 48 JASFS1 (ASF Motor [Sheet Feeder Unit]) Signal name Function Input/Output ASFB- ASF motor phase B- ASFA- ASF motor phase A- ASFB ASF motor phase B+ ASFA ASF motor phase A+ JPGS1 (Purge Sensor [Purge Unit]) Signal name Function Input/Output SNS_PG PURGE sensor signal VSEN_5V Sensor power supply 5V...
  • Page 49 Signal name Function Input/Output 1 to 3 Head drive power supply 20V DIA2 Diode sensor anode 2 EEPDI Head EEPROM data signal EEPDO Head EEPROM data signal EEPSK Head EEPROM serial clock signal EEPCS Head EEPROM chip select signal DATA0 Head data PM even Head logic drive power supply 3.3V Head drive power supply 16V (short-circuiting with VH on...
  • Page 50 PRINTED IN JAPAN (IMPRIME AU JAPON) CANON INC.
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This manual is also suitable for:

I9950Pixus 9900iPixus 9100iPixus i9100