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Summary of Contents for Christie Enterprise 4K
- Page 1 Technical Reference 020-103441-01 Enterprise 4K Troubleshooting...
- Page 2 Christie's control such as maintenance of the product in proper working conditions. Performance specifications are based on information available at the time of printing. Christie makes no warranty of any kind with regard to this material, including, but not limited to, implied warranties of fitness for a particular purpose.
- Page 3 Formatter Fault error has occurred........22 Enterprise 4K Technical Reference–Troubleshooting 020-103441-01 Rev. 1 (11-2024) © Copyright 2024 Christie Digital Systems USA, Inc. All rights reserved. If printed, please recycle this document after use.
- Page 4 This guide provides information and procedures for resolving common projector and laser issues. If an issue cannot be resolved or you cannot find the issue in this guide, contact Christie Technical Support. Caution! If not avoided, the following could result in minor or moderate injury.
- Page 5 Picture of the issue Running the Enterprise interrogator The interrogator captures diagnostic information Christie personnel uses to help diagnose and correct any issues. 1. If saving the interrogator file to a USB flash drive on the projector, insert a USB flash drive in the USB port on the projector.
- Page 6 10. Review the columns of the table. Christie recommends reviewing the following columns: AirIn[°C] (ambient temperature) LOS 1 Health Status Red, LOS 1 Health Status Green, and LOS 1 Health Status Blue. Every laser string is represented by a bit (0). If an failure has occurred, the bit turns to a 1; you want to see all zeros.
- Page 7 5. Read the BIN string. For a hex value of 1A, the binary value is 0001 1010. Enterprise 4K Technical Reference–Troubleshooting 020-103441-01 Rev. 1 (11-2024) © Copyright 2024 Christie Digital Systems USA, Inc. All rights reserved. If printed, please recycle this document after use.
- Page 8 Out of — String 5 String 4 — String 2 — service strings Enterprise 4K Technical Reference–Troubleshooting 020-103441-01 Rev. 1 (11-2024) © Copyright 2024 Christie Digital Systems USA, Inc. All rights reserved. If printed, please recycle this document after use.
- Page 9 Coupling fold mirror Static diffuser Fold mirror Condenser lens Integrator rod Color sensor board Enterprise 4K Technical Reference–Troubleshooting 020-103441-01 Rev. 1 (11-2024) © Copyright 2024 Christie Digital Systems USA, Inc. All rights reserved. If printed, please recycle this document after use.
- Page 10 DMD. training documentation for the adjustment procedure. Enterprise 4K Technical Reference–Troubleshooting 020-103441-01 Rev. 1 (11-2024) © Copyright 2024 Christie Digital Systems USA, Inc. All rights reserved. If printed, please recycle this document after use.
- Page 11 For more details including port numbers, harnesses, and board numbers, refer to the product's Interconnect drawing. ® Griffyn 4K32-RGB power distribution workflow: Enterprise 4K Technical Reference–Troubleshooting 020-103441-01 Rev. 1 (11-2024) © Copyright 2024 Christie Digital Systems USA, Inc. All rights reserved. If printed, please recycle this document after use.
- Page 12 Christie M RGB Series power distribution workflow: Possible causes include: 1. The breaker switch is not on. Enterprise 4K Technical Reference–Troubleshooting 020-103441-01 Rev. 1 (11-2024) © Copyright 2024 Christie Digital Systems USA, Inc. All rights reserved. If printed, please recycle this document after use.
- Page 13 If the LED is green, the 12V power supply is good. Proceed to step 3. • If the LED is not green, an issue exists with the 12V power supply. Contact Christie Technical Support. 3. If confirmed the projector has power out of the 12V power supply but the system does not boot, check the LEDs on the housekeeping board.
- Page 14 54V power supply is removed or not seated correctly, the power supply does not output power. For Christie M RGB Series, when the 54V power supply is down, the projector is not operational.
- Page 15 4K32-RGB and J141 and J142 for Griffyn 4K35/50- RGB and Christie M RGB Series) and communication (J164 for Griffyn 4K32-RGB and J144 for Griffyn 4K35/50-RGB and Christie M RGB Series) harnesses from the laser driver board to the laser optical subsystem (LOS):...
- Page 16 LiteLOC, upgrade to the latest software version and redo LiteLOC. Enterprise 4K Technical Reference–Troubleshooting 020-103441-01 Rev. 1 (11-2024) © Copyright 2024 Christie Digital Systems USA, Inc. All rights reserved. If printed, please recycle this document after use.
- Page 17 For details, refer to the TruLife+ Status System Guide (P/N: 020-102975-XX). Enterprise 4K Technical Reference–Troubleshooting 020-103441-01 Rev. 1 (11-2024) © Copyright 2024 Christie Digital Systems USA, Inc. All rights reserved. If printed, please recycle this document after use.
- Page 18 Limited Brightness mode is enabled, the status is displayed in the header of the user interface. Enterprise 4K Technical Reference–Troubleshooting 020-103441-01 Rev. 1 (11-2024) © Copyright 2024 Christie Digital Systems USA, Inc. All rights reserved. If printed, please recycle this document after use.
- Page 19 From the display panel, select MENU > Admin > Service. Enter the service password. Enterprise 4K Technical Reference–Troubleshooting 020-103441-01 Rev. 1 (11-2024) © Copyright 2024 Christie Digital Systems USA, Inc. All rights reserved. If printed, please recycle this document after use.
- Page 20 Resolution Christie recommends one of the following options: • Christie recommends reducing brightness and focusing the content on what you primarily want the projector to focus on. Enterprise 4K Technical Reference–Troubleshooting 020-103441-01 Rev. 1 (11-2024) ©...
- Page 21 ™ 3. Increase the Maximum Expected Ambient setting in the LiteLOC feature. Enterprise 4K Technical Reference–Troubleshooting 020-103441-01 Rev. 1 (11-2024) © Copyright 2024 Christie Digital Systems USA, Inc. All rights reserved. If printed, please recycle this document after use.
- Page 22 Change the cables to their original positions and confirm the error still persists. If it does, replace the CAVE. Enterprise 4K Technical Reference–Troubleshooting 020-103441-01 Rev. 1 (11-2024) © Copyright 2024 Christie Digital Systems USA, Inc. All rights reserved. If printed, please recycle this document after use.
- Page 23 If the original Formatter Fault is still reported, the issue is with the formatter board. Replace the light engine. Enterprise 4K Technical Reference–Troubleshooting 020-103441-01 Rev. 1 (11-2024) © Copyright 2024 Christie Digital Systems USA, Inc. All rights reserved. If printed, please recycle this document after use.
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